Академический Документы
Профессиональный Документы
Культура Документы
Sai Leo Nagar, West Tambaram, Chennai 44. Tel: 044 22512333 / 22512111.
(An ISO 9001:2008 Certified Institution) www.sairamit.edu.in
PART -A
Duration: 3 Hrs
Date
: 9.10.14
Max. Marks: 100
(10*2=20)
(5*16=80)
15,000
4,000
4,000
4,000
3,000
7,000
Sai Leo Nagar, West Tambaram, Chennai 44. Tel: 044 22512333 / 22512111.
(An ISO 9001:2008 Certified Institution) www.sairamit.edu.in
PART -A
Duration: 3 Hrs
Date
: 9.10.14
Max. Marks: 100
(10*2=20)
12. A) Define planning. Explain the steps involved in the planning process.
(OR)
b) Write short notes on the following:
i) Management by Objectives
ii) Types of strategies
13. A) Elucidate the steps involved in selection process.
(OR)
b) Explain any 4 methods of Performance Appraisal.
14. a) i) Explain any two theories of Motivation in detail. (8)
ii) What are the essential qualities of a good leader?(8)
(OR)
b) Define communication. What are the barriers to effective communication?
15 .a) i) Explain the concepts and process of controlling. (8)
ii) Write a note on the different types of control. (8)
(OR)
b) Discuss the various types of types of budgets in detail.
Sai Leo Nagar, West Tambaram, Chennai 44. Tel: 044 22512333 / 22512111.
(An ISO 9001:2008 Certified Institution) www.sairamit.edu.in
Duration: 3 Hrs
Date
: 9.10.14
Max. Marks: 100
PART -A
(10*2=20)
PART B
(5*16=80)
Purchase control
Maintenance control
Quality control.
Sai Leo Nagar, West Tambaram, Chennai 44. Tel: 044 22512333 / 22512111.
(An ISO 9001:2008 Certified Institution) www.sairamit.edu.in
Duration: 3 Hrs.
Date
: 9.10.14
Max. Marks: 100
PART -A
ANSWER ALL QUESTIONS
1. Define Quality.
2. What are the benefits of TQM.
3. What is customer satisfaction?
4. What is 5 S?
5. Write the different concepts of Six Sigma.
6. What is meant by Bench marking?
7. What is Quality Loss?
8. What are the objectives of TPM?
9. What are the uses of ISO standards?
10. List the documents required for Qs 9000.
(10*2=20)
PART B
(5*16=80)
Sai Leo Nagar, West Tambaram, Chennai 44. Tel: 044 22512333 / 22512111.
(An ISO 9001:2008 Certified Institution) www.sairamit.edu.in
Duration: 3 Hrs.
Date
: 9.10.14
Max. Marks: 100
PART -A
ANSWER ALL QUESTIONS
1. List out the 6 basic concepts of TQM.
2. What are the 4 absolutes of quality observed by Crosby?
3. State the importance of customer retention.
4. What is KAIZEN?
5. Describe the evolution of six sigma in Motorola Company.
6. What are the benefits of Bench marking?
7. What is Taguchi Quality Loss function?
8. Draw the general structure of House of Quality?
9. List the global benefits of adopting ISO 9000 Quality systems.
10. Differentiate between ISO 9000 and Qs 9000.
(10*2=20)
PART B
(5*16=80)
Sai Leo Nagar, West Tambaram, Chennai 44. Tel: 044 22512333 / 22512111.
(An ISO 9001:2008 Certified Institution) www.sairamit.edu.in
Duration: 3 Hrs.
Date
: 9.10.14
Max. Marks: 100
PART -A
(10*2=20)
PART B
(5*16=80)
(12)