Disk State Description

Article Number:000180447 Version:1

Key Information
Audience: Level 30 = Customers
Article Type: How To
Last Published: Wed Feb 05 18:48:56 GMT 2014
Validation Status: Final Approved
Summary: Description of the various states a disk drive on a Data Domain system can be in and the significance of the state.
Article Content

Notes:

Disk State Description

PURPOSE
This article list steps on how to identify what state a disk is reporting and the corresponding action to take.
Disk reports as "Absent"
Disk reports as "Failed"
Disk reports as "Foreign"
Disk reports as "Unknown"
Disk reports as "In Use"
Disk reports as "Spare"
Disk reports as "Known"

APPLIES TO
All Data Domain Systems
All Software Releases

SOLUTION
1. Identify the disk state 180419.

STATE

DESCRIPTION

ACTION

In Use

This is the normal state of a drive that is part

of the active data array. This status indicates a No action required.
properly working disk.

Spare

The normal state for a Data Domain disk that

No action required.
is available as a hot standby for the active raid
set. This may also be seen in front of a disk
(For more information, see the
that is reconstructing via the disk show
article: Spare Disks 180722)
raid-info command.

Available

Additional information
This disk is available for allocation to Active
regarding Active and Archive
or Archive storage*. This is only applicable to
storage is available on Page 62
DD OS 5.0 and later.
of the DD OS 5.0
Administration guide (KB ID
*System storage must be moved from the
76196)
Available Storage area to the Active Tier
storage area before the file system can be
Instructions for adding storage
created.
to the Active or Archive tier is
available on page 67 of the DD
Storage may also be moved from Active to
OS 5.0 Administration guide
Available to keep in reserve.
(KB ID 76196)
This disk state may be caused by a newly

Unknown introduced disk.

Foreign

This is disk is not reporting the proper

identification information in the raid group.

Resolving Disk Unknown

181664
Resolving Foreign Disks
181669
Disk Drive in failed State
181772

Failed

Absent

Known

A disk state caused by a hardware error has

been taken offline by the system; moreover,
the reconstruction process has begun on an
available spare.

An indication that the disk is disconnected

from the bus and is not accessible (this
condition is the same as if a drive was pulled
out of the system). The disk cannot be "failed"
or "unfailed" when reporting this state.
The drive is part of the RAID list; however,
the Data Domain system cannot access the
drive.

REFERENCE
Troubleshooting Disk Replacement Issues 180451
Resolving Disk in absent State 181473

A failed disk state alert

automatically generates a
support case. If a new case
notification has not been
received, please Create a
service request.

Resolving Disk in absent State

181473

Resolving Disk in Known

State 181668

Restorer Operating System User Guide

Troubleshooting Adding a Disk [Link Error:UrlName "1946-Troubleshooting-Adding-a-Disk" not found]
How to Unfail a Disk 181407
Resolving Foreign Disks 181669
Resolving Disk in Known State 181668

Notes
(Employees
and
Partners):

Disk State Description

PURPOSE
This article list steps on how to identify what state a disk is reporting and the corresponding action to take.
Disk reports as "Absent"
Disk reports as "Failed"
Disk reports as "Foreign"
Disk reports as "Unknown"
Disk reports as "In Use"
Disk reports as "Spare"
Disk reports as "Known"

APPLIES TO
All Data Domain Systems
All Software Releases

SOLUTION
Data Domain Support Personnel: Note that this document is a Resolution Path. As such, while it is appropriate to link it to a case, it should not be marked as
resolving a case. Instead, the document whose content actually solved the case should be linked and marked as resolved. In this case, the appropriate document
would be one of the links below. It is important for statistical analysis and problem trending that the actual solution KB is the one marked as resolved.
1. Identify the disk state 180419.

STATE

DESCRIPTION

ACTION

In Use

This is the normal state of a drive that is part

of the active data array. This status indicates a No action required.
properly working disk.
The normal state for a Data Domain disk that
No action required.
is available as a hot standby for the active raid

Spare

(For more information, see the

article: Spare Disks 180722)

set. This may also be seen in front of a disk

that is reconstructing via the disk show
raid-info command.

Available

Additional information
This disk is available for allocation to Active
regarding Active and Archive
or Archive storage*. This is only applicable to
storage is available on Page 62
DD OS 5.0 and later.
of the DD OS 5.0
Administration guide (KB ID
*System storage must be moved from the
76196)
Available Storage area to the Active Tier
storage area before the file system can be
Instructions for adding storage
created.
to the Active or Archive tier is
available on page 67 of the DD
Storage may also be moved from Active to
OS 5.0 Administration guide
Available to keep in reserve.
(KB ID 76196)
This disk state may be caused by a newly

Unknown introduced disk.

Foreign

This is disk is not reporting the proper

identification information in the raid group.

Resolving Disk Unknown

181664
Resolving Foreign Disks
181669
Disk Drive in failed State
181772

Failed

Absent

Known

A disk state caused by a hardware error has

been taken offline by the system; moreover,
the reconstruction process has begun on an
available spare.

An indication that the disk is disconnected

from the bus and is not accessible (this
condition is the same as if a drive was pulled
out of the system). The disk cannot be "failed"
or "unfailed" when reporting this state.
The drive is part of the RAID list; however,
the Data Domain system cannot access the
drive.

A failed disk state alert

automatically generates a
support case. If a new case
notification has not been
received, please Create a
service request.

Resolving Disk in absent State

181473

Resolving Disk in Known

State 181668

REFERENCE
Troubleshooting Disk Replacement Issues 180451
Resolving Disk in absent State 181473
Restorer Operating System User Guide
Troubleshooting Adding a Disk [Link Error:UrlName "1946-Troubleshooting-Adding-a-Disk" not found]
How to Unfail a Disk 181407

Resolving Foreign Disks 181669

Resolving Disk in Known State 181668

Article Metadata
Product: Data Domain, DD410 Appliance, DD430 Appliance, DD460 Appliance, DD560 Appliance, DD510 Appliance, DD530 Appliance, DD565 Appliance, DD580
Appliance, DD120 Appliance, Expansion Shelf ES20, DD690 Appliance, DD660 Appliance, DD880 Appliance, DD140 Appliance, DD610 Appliance, DD630
Appliance, DD670 Appliance, DD860 Appliance, DD890 Appliance
External Source: Data Domain
Primus/Webtop solution ID: dd1004
Domain Articles: Resolution Path
Domain: Hardware
Component: Disk
Life Cycle: GA