MARUTI UDYOG LTD.

A MINOR PROJECT REPORT

ON
ATTRITION ANALYSIS OF
MARUTI UDYOG LIMITED

Submitted To:-

Submitted By:-

MS.ASHA CHA4DHARY

ISHIKA GUPTA

Assistant Professor

07121201811
BBA (B&I) 2nd Shift
THIRD SEMESTER

In partial fulfillment of the

Requirements for the award of Degree of
Bachelor of Business Administration

Maharaja Surajmal Institute

MARUTI UDYOG LTD.

N
From this group, the organisation needs to select a few people; which can lead the
Programmes that enable both talent to develop and talent mangers to do a great job of
ensuring
strategy to fit its objectives.

MARUTI UDYOG LTD.

CHAPTER 3
ANALYSIS
AND
INTERPRETATION

Q1: Would you consider working with this company again in the future?

MARUTI UDYOG LTD.

76
74
72
70
68
66
64
62
60
A

Category
No of employees

Yes
(A)
75

No
(B)
25

Interpretation: From the survey conducted, it is interpreted that most of the

employees leaving the company were satisfied with the working conditions offered
to them. However, there are a few who thinks that it was not better than their
current company and would like to work again.

Q2: Would you recommend employment with maruti to your friends and family?

MARUTI UDYOG LTD.

No of employees

30

70

Category
No of employees

Yes
(A)
70

No
(B)
30

Interpretation: From the survey conducted, it can be inferred that, nearly 70% of
the employees would recommend the company to their acquaintance. However, the
rest would not suggest it to their family or friends.

Q3: Please indicate the reason for your leaving.

MARUTI UDYOG LTD.

100%
90%
80%
70%

salary

60%

work location

50%

career opportunity

40%

family reason

30%
20%
10%
0%

category

Family reason

No of employee 25

Career
opportunity

Work location

salary

20

50

Interpretation: From the survey it can be inferred that most of the employees left the
company because they were getting better salary. However, their were a few who
left because they were offered better career opportunity. 5% of the employees left
because the work location were not suitable for them, 25% left because of family
reasons.

MARUTI UDYOG LTD.

Q4: If you could change anything about how the company operates, what would it be?
40
35
30
25
20
15
10
5
0
A

Category

Organization
culture
(A)

No of
employees

35

Flexible
working
condition
(B)
15

Work
overload
(C)
25

More
opportunity
(D)
25

Interpretation: The conclusion drawn from this analysis is that nearly 35% of the
employees want to change the organization culture. However, 15% of the
employees desire for flexible working conditions.25% of the employees believe that
their should be lesser work overload. The rest feels that there are very less career
opportunities to grow.

MARUTI UDYOG LTD.

Q5: Did your job opportunities turned out to be as you expected?

no of employee
80
78
76
74

no of employee

72
70
68
66
64
yes

Category
No of employees

no

Yes
(A)
70

No
(B)
30

Interpretation: From the survey conducted we can infer that 70% of the employees
believe that their job opportunities and career growth turned out to be in the way the
expected them. However the rest feels that they were below expectation.

Q6: Was the training you received sufficient to enable you to meet our performance
expectation?

MARUTI UDYOG LTD.

No of employees

25

35

50

Category

No of employees

They were good

(A)
25

Satisfactory,could
have been better
(B)
50

Not upto mark

(C)
35

Interpretation: The conclusion that can be drawn on the basis of this survey is that,
nearly 25% of the employees are happy with the frequency and quality of training
programs conducted for them in the company. However, around 35% of employees
think that they are good but there are chances of further improvement. Moreover,
50% of employees think that they are not upto the mark.

MARUTI UDYOG LTD.

Q7: Did you receive adequate support to do your job?

25

25

A
B
C

50

Category
No of employees

Frequently
(A)
25

Sometimes
(B)
50

Rarely
(C)
25

Interpretation: Through this survey we can conclude that, 25% of the employees
believe that they got proper support from their colleagues in management.
However, 50% of the employees feel that they received average support from their
higher hierarchy. Moreover, the rest 25% of the employees are not satisfied with the
support they received from the management.

MARUTI UDYOG LTD.

Q8: Did you receive sufficient feedback from your performance between evaluation
reviews?

No of employees

A
B
C

Category
No of employees

Absolutely
(A)
25

Most of the times

(B)
25

Sometimes
(C)
50

Interpretation: From the survey we can infer that, 25% of the employees think that
their feedback sessions have always been very appropriate and they received it
frequently. However 25% of employees believe that most of the times they have
been appropriate but they didnt get it well sometimes. The rest 50% are not so
happy with the frequency and quality of the feedback sessions with the
management.

MARUTI UDYOG LTD.

Q9: Did this company help you fulfill your career goals?

No of employees

15

25
A
B
C

60

Category
No. of employees

Yes
(A)
25

Till some level

(B)
60

Not so far
(C)
15

Interpretation: From the survey it is inferred that most of the employees think that
till some level the company helped them fulfill their career goals. However few also
think that it did not help them fulfill their goals so far.

MARUTI UDYOG LTD.

Q10: Were you happy with your pay, benefits and other incentives?

35
34
33
32
35

31

35

30
29

30

28
27
A

No of employees

Yes, always
(A)
35

Category

Satisfactory
(B)
35

Never
(C)
30

Interpretation: 35% of employees were happy with their pay scale, salary and other
incentives. 35% of the employees are satisfied with all these incentives.
However,30% of the employees are not happy with any of these.

Q11: How would you rate the morale in your department on the scale of 1 to 5 ? (5 being
excellent)

MARUTI UDYOG LTD.

No of employees
5

5
A

40

20

B
C
D
E

30

Category
No of
employees

A
5

B
5

C
20

D
30

E
40

Interpretation: Around 40% of the employees would rate the morale of their
department as excellent. However there are few who think it was good, average and
poor respectively.

Q12: How would you evaluate the quality of supervision you received?

MARUTI UDYOG LTD.

Series 1
50
45
40
35
30
25
20
15

Series 1

45
35

10

20

5
0
A

Category

No of employees

Good
(A)
35

Average
(B)
45

Not upto mark

(C)
20

Interpretation: Near about 35% of employees think that they received a good
quality of supervision,where as 45% of employees think its average and rest think
its not up to the mark.

MARUTI UDYOG LTD.

CHAPTER 4
CONCLUSIONS
AND RECOMMENDATIONS

CONCLUSION

MARUTI UDYOG LTD.

The conclusions which can be made after conducting this survey are that, however most of
the employees who have recently joined the organization are overall satisfied with the
current situation, still there are certain scope of improvement which could make the
company a better place to work in.
Most of the employees think that the overall experience at MARUTI Udyog is going
good so far. The complaints are for manufacturing department and the ambience of the
workplace. Some of the employees feels that the manufacturing department should have
been more responsible and maintain the timeliness in order to serve better .Also, many of
the new employees have not been provided with permanent seating facilities. They are
accommodating on a temporary basis on the absence of person to whom the seats belong.
Also, the employees are not satisfied with the frequency of training program being
conducted for them. They believe that there should me more training program organized for
them both on the job and off the job. They believe that this could help them to increase their
efficiency and also motivation for the work.
The employees more over seem happy and satisfied with the organizational culture
and behavior. They find the environment cooperative and the colleagues are friendly. But
some employees feel that they should get more support from the manufacturing department
and the Admin department.
Moreover, employees feel that more motivational measures should be generated at the
workplace.

Recommendations

MARUTI UDYOG LTD.

As per the survey conducted it is observed that the primary problem which most of the new
employees are facing is that they dont have a proper workplace. Hence, emphasis should be
given to provide them a permanent workstation meeting their comfort zone and necessary
requirements. The focus should be on motivating the employees through various employee
engagement activities, trying to make them feel as a part of the Maruti family.
Other than this, the company should conduct various training programs for the employees
which could increase their capability to work and deliver what is actually desired from them.
The employees should be provided with all the necessary information needed to them at
work.
Also, there should be a proper formal orientation program conducted for them, followed by a
follow up of the orientation which could make them familiar with the organization.
There should be various doubt clearing sessions for the new employees with the seniors
which could provide them with the platform to put forward their problems and doubts.

MARUTI UDYOG LTD.

BIBLIOGRAPHY
BOOKS
Challenges of attrition and retention strategies ...
Anil verma
Customer Attrition Analysis,
Van Den Poel & Larivire.

WEBSITES

1. www.wd2point.com
2. www.google.com
3. www.wikipedia.org
4. www.wiki.answers.com

MARUTI UDYOG LTD.

QUESTIONNAIRE ON ATTRITION ANALYSIS!

This is a survey on Attrition analysis by Niti Priya for the partial fulfillment of
BACHELOR OF BUSINESS ADMINISTRATION. So kindly give your response to
these questions:-

Name: ____________________

Date: ____ / ____ / ____ (DD/MM/YY)

Designation:

General Instructions:1. Answer all questions.

2. Indicate your answer by marking a tick () against an appropriate option.
3. Mark only one option in all questions.

MARUTI UDYOG LTD.

Q.1) WOULD YOU CONSIDER WORKING WITH US AGAIN IN FUTURE?

YES

NO

MAY BE

Q.2) WOULD YOU RECOMMEND EMPLOYMENT WITH US TO YOUR

FRIENDS AND FAMILY?

YES

NO

SOMETIMES

Q.3) INDICATE THE REASON/S FOR YOUR LEAVING?

WORKING HOURS

TRANSPORTATION

CAREER OPPURTUNITY

SALARY

MARUTI UDYOG LTD.

Q.4) DID YOUR JOB OPPURTUNITIES TURNED OUT TO BE AS YOU
EXPECTED?

YES

NO

Q.5) WHAT ARE YOUR VIEWS ABOUT ORGANISATION BEHAVIOUR AND

CULTURE?

ITS LIKE ITS CULTURE

IT CAN BE MORE BETTER

NOT UPTO MARK

Q.6) DID YOU RECEIVE ADEQUATE SUPPORT TO DO YOUR JOB?

YES

NO

RARELY

MARUTI UDYOG LTD.

Q.7) WERE YOU SATISFIED WITH THIS COMPANYS MERIT REVIEW
PROCESS?

COMPLETELY

HARDLY

NEVER

Q.8) WHAT MOTIVATED YOU TO BEGIN LOOKING FOR ANOTHER JOBS?

SALARY

FLEXIBLE WORKING CONDITIONS

PERKS

TRANSPORTATION

Q.9) WAS THE CORPORATE CLIMATE COMFORTABLE?

YES

NO

Q.10) WHAT WAS MOST SATISFYING ABOUT YOUR JOB ?

MARUTI UDYOG LTD.

Q.11) HOW DO YOU FEEL ABOUT THE WAY OUR COMPANY IS RUN?

Q13: How is your new job/company different from this one?

Q14: Could this company have done anything to encourage you to stay?

Q15: What other comment of information you would like to share?