for CC:SP

CC:SP exclusive Op Management

When efficiency meets performance...
OCM© is a carrier-class Operations Management
solution designed exclusively for Enghouse CCSP
(formerly CosmoCall Universe). It has been built by
CCSP platform managers, users and experts by
gathering and mastering several technologies.

Experience CCSP differently !

All you have to do is to turn OCM™ ON !

One interface to monitor, manage & maintain

Automations & controls around the Platform

Tailored agentless Service-oriented monitoring

Automatic services/servers discovery

An essential tool for managers

Designed specifically for CCU

Save money, time….and headache!

Next generation operations management

Take the step from Reactive to
Proactive Management

PLATFORM MONITORING
 Unlimited monitoring counters on all
platform components (CCU & MS)

 Agentless monitoring, exclusive CCU

counters, data retention

 Configurable alerts for all counters

(system resources, agents, Events…)

 Automated platform Sanity check

INFRASTRUCTURE CAPACITY MANAGEMENT

 Automatic services/servers inventory,
versions concordance
 Interactive platform configuration
Mapping
 Capacity in terms of agents and calls
 Agents and calls usage peaks for the
last 30 days

 Platform and Tenants configuration  Licenses availability and usage per

platform and per Tenant
 DNS management, Task Manager

TENANTS KPIs
 Active Agents/calls per server, per
Tenant, per queue

 Calls distribution per channel

 Tenants activity

 Business-oriented indicators

Next generation operations management

Manage your platform in a quicker,
safer and smarter way

LOGS & EVENTS

 Windows Events in real-time from all
servers in the platform

 Cosmodesigner logs

 Automatic logs parsing and storage

with rotation

 Multi-criteria search and export

SYSLOG MESSAGES
HOTFIXES MANAGEMENT
 Proprietary Syslog server fully designed
 Takeover and correction of CCU’s
and developed for OCM
Hotfixes database
 Logs collection by files
 Relationship between hotfixes
 Logs collection by sockets (UDP & TCP)
(supersedes, prerequisites)
 Exclusive in-file rotation mechanism
 Automatic detection of platform
services requiring an update

DATABASES
 Top IO wait, CPU queries and
fragmented indexes on all DB servers

 DB properties, tables and indexes

analysis

 Check integrity, reorganize and rebuild

indexes

Next generation operations management

 The sweet spot of power, ease of use and flexibility

BENEFITS TECHNOLOGY

 Dramatically simplifies services/servers  Quick and simple configuration

management across your platform
 No agent installation
 Platform, tenants and network managed
 Web-based
securely
 NO plugins required
 Automates currently manual processes
 Modern browsers compliant
 Proactive platform monitoring through
focused data  Support virtual and cloud

 Significantly reduces impact on the environments

platform compared to classic op manage-  High availability architecture
ment & monitoring tools
supported
 Operational visibility through one central
 Microsoft .net Framework 4.0
interface
 Microsoft Windows Server 2008 R2
 Enhances and simplifies multi-tenants/
customers management  SQL server 2008 R2

 Improves platform efficiency  Supports CCU 6.0.2 and above

A different experience with CCU

PLATFORM TENANTS NETW ORK LOGS MONITORING MAINTENANCE AUTOMATION

Next generation operations management