DEBORAH DANIELS

(541) 217-8715

petitchioux@frontier.com

AREAS OF EXPERTISE
M a rk et i n g M an a ge r Bus i n es s A na l yst - P r oj ec t M an a ge r - G ro up M a na g e r Op e ra t i o ns M an a ge r - P rod u ct M an a ge r - S a l e s M an a ge r - S t r at e gi c P l an ni n g
B ud get M a n a gem en t - E f fe ct i v e P re s e nt e r - P r o ce ss Im p r ov em ent - R el at i on s hi p
B ui l d i n g - C ost C o nt a i nm en t - R e gul at o r y C om pl i a n c e - T e am Bu i l di n g/ t r ai ni n g
Le a d e rs hi p C ros s Fu n ct i on al Le a d er

PROFESSIONAL EXPERIENCE
BUSINESS ANALYST - CONSULTANT
VERIZON COMMUNICATIONS

Automation eliminated an antiquated system with associated customer cost savings of 1M per year
Managed collection and documentation of business requirements for Enterprise customer
Translated business requirements into technical requirements & designed use case documents
enabling a build 100% to specifications
UAT and Customer acceptance testing performed identifying code 98% to specification
Exceeded customer expectations regarding performance, cost and time
Project completed 3 months ahead of schedule

MARKETING MANAGER, PRODUCT TECHNOLOGY/AUTOMATION

VERIZON COMMUNICATIONS

20062011
New York, NY

Developed and managed a $12M budget

Introduced new cost savings of 7.2 M per year with B2B application for repair of LD product line
Eliminate 1st tier ticket support for LD product with automated ticket creation and test
Reduced FTE for repair operation by 15% per call
Reduced FTE for ordering operation by 2% per call
Eliminated antiquated system realizing corporate cost savings of 1M per year
Increased customer adoption by 18%
Cultivated and maintained vendor and customer relationships
Increased adoption through partner program by 50% utilizing SaaS platform

GROUP MANAGER, ENTERPRISE SOLUTIONS

VERIZON ENTERPRISE SOLUTIONS GROUP

2013
New York, NY

2001 2006

Irving, TX

Conceived, designed and launched the 1st national web-based ordering portal
Eliminated duplication of work and increased efficiency by 13%
Introduced new cost savings of 7%
Delivered efficiencies meeting speed to market demands in 8 major releases (in under 2 years)
Managed requirements development, design, and implementation for ordering of the first flow-thru
products for both internal and external customers.
Increased efficiency of ordering by 80% for 2 products in 5 states.
Improved launch readiness by developing and managing training programs

Deborah Daniels

Resume, Page 2

GROUP OPERATIONS MANAGER

ENTERPRISE MARKETS Sales and Center Operations

1999 2001

Irving, TX

Managed design, development and implementation of Verizons Long Distance platform including
MPLS, IP VPN and Frame Relay
Revenue objectives exceeded $700M.
Increased operational efficiency by 36% reducing centers from 22 to 8
Successfully negotiated labor relations by reallocating resources rather than lay offs
Provided business policy, system requirements, process design to improve proficiencies by 12%
Increased center performance through quality reviews by 9%
Created Long Distance vendor report card methodology for evaluating vendor performance and
associated penalties and refunds of over $10M
Introduced products essential for Long Distance Network increasing corporate revenues by 20%

PRODUCT MANAGER- ISDN BRI

GTE BUSINESS MARKETS

1997-1999
Irving, TX

Managed development, deployment and life cycle management of the ISDN BRI product
for all lines of business.
Implemented new tariff structures using the NIUF capability packages to eliminate a la carte
ordering, resulting in a more profitable product offer more, eliminating manual processing steps and
increasing sales by 7%
Championed cost control, reducing provisioning times from 1.5 hours to 30 minutes.
Revenue objectives exceeded $5M year over year
Responsible for the first web-based ordering tool for this product including the use of internet
banners resulting in a 6% marketing take.

SALES CENTER SUPERVISOR

GTE BUSINESS MARKETS

Managed a team of 30 union employees; responsible for hiring, coaching, yearly reviews.
Cultivated an informed, motivated workforce exceeding sales objectives by 12%
Exceeded order and call volume quotas by 8%
Met or exceeded expectations for superior customer service and satisfaction

SALES ASSOCIATE
GTE BUSINESS AND RETAIL MARKETS

1995-1997
Denton, TX

1990-1995
Tigard, OR & Everett, WA

Met or exceeded sales objectives, 3 time national sales award

Met or exceeded call and order volume
Met or exceeded expectations for superior customer service and satisfaction
Assisted in cross training new employees

EDUCATION
Bachelor of Science, Business Administration, City University, Seattle, WA
PROFESSIONAL MEMBERSHIP
PMI Member in Good Standing

2002