Competencies of Group

First:
1. Competency:

Teamwork and Cooperation-Cooperates with others to accomplish common goals of the

group; works within and across various domains to achieve the goal; treats others with
dignity and respect and maintains a friendly atmosphere & values the contributions of
others

2. Behavioural Indicators:
Teamwork and Cooperation
o
o
o

Cooperates and collaborates

Contributes to the team
Shares feedback

3. Critical incidents:
Indicator
Cooperates and
collaborates

Contributes to the
team

Shares feedback

High Performance
Frequently uses
opportunities to work
with others as a
teaching tool to
impart organizational
knowledge and help
others succeed
Provides guidance to
others as they work
through conflicts and
disagreements so they
can become better
team players

Proactively works with

team members to
improve team
collaboration and
functioning on
a continuous basis

Average performance
Consistently works
with others to
accomplish
goals and tasks

Low performance
Tends to isolate
oneself from others
while
working toward team
goals and objectives

Consistently works
well with a variety of
different people;
rarely encounters
someone he/she
cannot work
effectively with on a
task/project
Provides balanced
feedback to improve
team collaboration
and functioning on a
continuous basis

Works well with some

people but not others;
is not generally
regarded as a team
player

Provides inconsistent
feedback with
different members of
the team

4. Scales:
5

Exceptional

Average

Below Average

Frequently uses opportunities to work with others as a

teaching tool
Consistently works with others to accomplish goals
and tasks
Tends to isolate oneself from others

Exceptional

Average

Below Average

Exceptional

Average

Below Average

Provides guidance to others as they work through

conflicts and disagreements
rarely encounters someone he/she cannot work
effectively with on a task/project
Works well with some people but not others
Proactively works with team members to improve
team
Provides balanced feedback to improve team
collaboration
Provides inconsistent feedback with different
members of the team

Second:
1. Competency: Conflict Management
Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or
disagreements occur; helps others resolve conflicts by providing impartial mediation when needed

2. Behavioural Indicators:
Conflict Management
o
o
o

Identifies issues and problems

Gathers and organizes data related to problems
Demonstrates creative and innovative

3. Critical incidents:
Indicator
Identifies issues and
problems

High Performance
Effectively identifies
and manages
potential conflicts
within relationships to
prevent
disagreements from
arising

Gathers and organizes

data related to
problems

Anticipates his/her
personal, team and
department future
needs and focuses on
solutions for the
future

Demonstrates creative
and innovative

Develops highly
creative and effective
solutions to problems
and uses solid
negotiation skills to
arrive at win-win

Average performance
Openly addresses
conflicts as they arise
to ensure other team
members are able to
meet commitments
successfully and
maintain strong
relationships
Avoids accepting
solutions that do not
meet his/her current
personal or
department needs;
does not compromise
to move past a conflict
Takes a problemsolving approach to
conflict and generates
multiple practical
solutions to problems

Low performance
Waits for conflicts to
blow over; allows
conflicts to build,
ultimately hampering
productivity or
damaging
relationships
Sometimes agrees to a
solution that will not
meet his/her personal
or department needs
long-term, creating
the potential for
further conflict
Demonstrates an
inability to develop
alternative solutions
that meet the needs
of parties; resists
accommodating

solutions

others

4. Scales:
5

Exceptional

Average

Below Average

Exceptional

Average

Below Average

Exceptional

Average

Below Average

Effectively identifies and manages potential conflicts

within relationships
Openly addresses conflicts as they arise to ensure other
team members are able
Waits for conflicts to blow over
Anticipates his/her personal, team and department future
needs
Avoids accepting solutions that do not meet his/her
current personal
Sometimes agrees to a solution that will not meet his/her
personal or department needs long-term
Develops highly creative and effective solutions to
problems and uses solid negotiation skills
Takes a problem-solving approach to conflict and
generates multiple practical solutions to problems
Demonstrates an inability to develop alternative solutions
that meet the needs of parties

Third:
1. Competency: Creativity and Innovation
Applies creative problem-solving skills to his/her work to develop solutions to problems & recognizes
and demonstrates the value in taking smart risks and learning from mistakes; develops multiple
alternatives and understands the feasibility of each effectively shares and implements his/her ideas

2. Behavioural Indicators:
Creativity

Inspires others for new ideas

Creates and implements customized processes
Methods of working

3. Critical incidents:
Indicator
Inspires others for
new ideas

Creates and
implements
customized

High Performance
Inspires others to
develop and implement
new ideas and ways to
approach work that
benefit the group
Creates and
implements customized
processes and practices

Average performance
Effectively applies
existing practices or
processes to new
work situations to
benefit group
Creates and
implements processes
and procedures by
3

Low performance
Fails to generate and
implement new and
creative approaches

Creates and
implements
processes and

processes

that demonstrate best

practices for the
group

Methods of working

Relentlessly challenges
the status quo to
ensure areas for
improvement are
identified and
addressed

exploring and
selecting
opportunities that
have a best fit
with the group
Challenges the status
quo by continuously
reviewing personal
work processes and
questioning traditional
or established
processes to make
improvements

procedures without
exploring potential
opportunities for a
best fit with the
group
Accepts the status quo
and adheres to
conventional methods
of working

4. Scales:
5
3

Exceptional
Average

Below Average

Exceptional

Average

Below Average

Exceptional

Average

Below Average

Inspires others to develop and implement new ideas

Effectively applies existing practices or processes to new
work situations
Fails to generate and implement new and creative
approaches
Creates and implements customized processes and
practices
Creates and implements processes and procedures by
exploring and selecting
Creates and implements processes and procedures
without exploring potential
Relentlessly challenges the status quo to ensure areas for
improvement
Challenges the status quo by continuously reviewing
personal work processes and questioning traditional
Accepts the status quo and adheres to conventional
methods of working

Fourth:
1. Competency: Team Leadership
Effectively manages and guides group efforts; tracks team progress, adequately anticipates
roadblocks, and changes course as needed to achieve team goals; provides appropriate feedback
concerning group and individual performance, including areas for improvement

2. Behavioural Indicators:
o
o
o

Self-Motivated
Involve his/her team in defining goals
Sets and communicates clear goals
4

3. Critical incidents:
Indicator
Self-Motivated

High Performance
Brings positivity to the
group & lead to
successful completion
of task

Involve his/her team

in defining goals

Encourages a sense of
mutual accountability
in team settings that
motivates individuals
to do his/her best for
each other and exceed
goals

Sets and
communicates clear
goals

Identifies the most

important priorities
for the team and
focuses attention
effectively

Average performance
Average level of
output is yielded out,
with a participation
from group members
only when needed

Low performance

Involves team
members in defining
ways to achieve
desired results and
defining expectations
about how team
members will work
together
Sets and
communicates clear
goals for the team up
front

Fails to involve his/her

team in defining goals
and planning the ways
to achieve team
success

Needs significantly more

than average support
and time from bosses
and others to meet
minimum standards

Sets goals for the

team but does not
adequately
communicate those
goals to get everyone
on board

4. Scales:

Exceptional

Brings positivity to the group & lead to successful

completion of task

Average

Average level of output is yielded out, with a

participation from group members only when needed

Below Average

Needs significantly more than average support and time

from bosses and others to meet minimum standards

Exceptional

Average

Encourages a sense of mutual accountability in team

settings that motivates individuals to do his/her best for
each other
Involves team members in defining ways to achieve
desired results and defining expectations

Below Average

Fails to involve his/her team in defining goals and

planning the ways to achieve team success

Exceptional

Identifies the most important priorities for the team and

focuses attention

Average

Sets and communicates clear goals for the team up front

Below Average

Sets goals for the team but does not adequately

communicate those goals to get everyone on board

1. Competency:

Knowledge Ability to connect to the previous knowledge or learn new concepts and share
the same in the group. This involves taking an initiative to learn something extra over and
above the expected curriculum.

2. Behavioural Indicators:

Knowledge
o Investing Time
6

Sharing in the group

3. Critical incidents:
Indicator
Investing Time

Sharing in the group

High Performance
Takes out time to
learn something new
over and above what
is expected
Learns the concept
and shares it in the
group actively

Average performance
Will invest time in
learning what is
expected in the
curriculum
Shares when asked by
the group members

Low performance
Fails to invest time in
learning even the
basic minimum
curriculum
Neither learns nor
shares any knowledge

4. Scales :
10

Exceptional

Average

Below Average

10

Exceptional

Average

Below Average

Takes out time to learn something

new over and above what is expected
Will invest time in learning what is
expected in the curriculum
Fails to invest time in learning even
the basic minimum curriculum
Learns the concept and shares it in the
group actively
Shares when asked by the group
members
Neither learns nor shares any
knowledge