Name:

Telephone:
E-mail
LinkedIn:

ANNA CHARMANTZI
07507 623924
annacharmantzi@gmail.com
http://uk.linkedin.com/in/annacharmantzi

Twitter: @A_Charmantzi

PROFILE
I am an ambitious digital marketer with experience in fast paced business environments. With an extensive
experience in international events and exhibitions, I have a robust business strategy acumen that helps me
create effective social media plans. I am comfortable working on my own as well as supporting a team. My
communications skills help me to convey ideas in a simple and clear way to both peers and senior
management. My resourcefulness paired with my technology knowledge makes me an innovative solutions'
seeker. I learn quickly and I am eager in apply new methodologies and practices.

KEY SKILLS

Communication Tactful and patient communicator, setting out objectives clearly, concisely and
with confidence, so that the team members understand the business standards and objectives.
Teamwork A proactive and supportive participant in teamwork, leading by example to motivate
and encourage others in the attainment of shared goals.
Customer Service Lead by example to deliver consistent and proactive customer service so that
wherever possible there is a positive outcome for the customer.
Flexible Can fit into any environment and happy to take on new tasks to develop self. Have
worked in a range of environments, proving professionalism and adaptability.

PROFESSIONAL EXPERIENCE
Richmond Green Group Ltd (OPP Connect), United Kingdom
October 2014 November 2014
Marketing Executive
Responsibilities:
Organised the email marketing programme of the company along with the sales team
Responsible for contacting the clients for their email campaigns
Creating email marketing campaigns using Dotmailer
Responsible for the email marketing of a property event in London
Updated the website with all the information for property events in London and Beijing
Richmond Green Group Ltd (OPP Connect), United Kingdom
February 2014 August 2014
Social Media Executive (Internship)
Responsibilities:
Solely responsible for the social media presence of the company in Facebook, Twitter and LinkedIn
including a property event in Singapore
Developed and managed the social media marketing plan for 5 months
Analysed and improved the existing business model as a key component for the company
Suggested and applied major changes to the website structure
Analysed Social Media and website data for the improvement of the strategy
www.tralala.gr, Greece
October 2010 February 2014
Columnist / Co-ordinator of the Column
Responsibilities:
Managed a team of eight columnists, assigned articles to each columnist.
Kept in touch with production companies, media companies and theatres to ensure all relevant
productions were afforded coverage.
Evaluated and handled media sponsorship proposals.
Managed the press releases about plays and passed to the assigned columnist.
Wrote play reviews and interviewed actors.
Edited photographs and uploaded to the companys website.
Proof read and edited articles prior to upload.
Promoted the website through social and traditional media.
Reviewed and evaluated the content of the column.
Anna Charmantzi
Blogs: www.tokafenedakitisannas.blogspot.gr, http://annasmarketing.wordpress.com

Page 1

Municipality of Thessaloniki, Greece

February June 2013
Secretariat Personnel at Human Resources Office
Responsibilities:
Produced detailed qualifications report of all employees.
Updated the ERP system regarding the qualifications of the employees.
Developed the collaboration of the Human Resources office with other departments and the civil
services.
Assisted in the recruitment process of new seasonal employees by reviewing, evaluating the
application forms and selecting the candidates.
Groupama Phoenix, Thessaloniki, Greece
June December 2011
Insurance Consultant (Apprentice)
Responsibilities:
Developed and maintained a network of contacts and clients.
Created tailored insurance solutions for new and existing customers.
Dealt with diverse customers on a constant basis, promoting communication and customer service
skills.
National Department of Social Insurance (IKA), Thessaloniki, Greece
August 2008 May 2010
Secretariat Personnel (Front Desk Services)
Responsibilities:
Held a customer facing role as first point of contact for enquiries regarding social security matters.
Provided information via telephone and in person.
Responded to public enquiries.

EDUCATION & RAINING

Education:
Technological Educational Institute of Western Macedonia, Greece February 2007 November 2014
BA in Business Administration
Dissertation: Social Network Analysis as a tool for analysis of Social Media data and its Implementation in
the Marketing Field
Publication: Antoniadis I., Serdaris P., Charmantzi A.(2014), The application of Social Networking
Analysis in Marketing: A case study of a products page in Facebook, 2nd International Conference on
Contemporary Marketing Issues (ICCMI), 18-20 June, Athens, Greece
National and Kapodistrian University of Athens, Greece
September 2008 May 2010
MA in State and Public Policy
Dissertation: The European Politics of Waste Policy and its Implementation in Greece
September December 2003

University of East Anglia, UK

Erasmus Scholarship
Aristotle University of Thessaloniki, Greece
BA in Political Sciences

September 2001 September 2005

Training:
www.open2study.com: User Experience for the Web, Writing for the Web, Online Advertising
2013-2014
Google Adwords Training
2013
www.coursera.org: Social Network Analysis
September November 2012

TOOLS
Social Media
Facebook
Twitter
LinkedIn
YouTube
Foursquare
Instagram
Pinterest
Weibo

Analytics & Metrics

Gephi
NodeXL
Google Analytics
Google Adwords
Web Design & Blogging
Photoshop
Windows Movie Maker
Blogger
Wordpress

HTML Editors
Visual Basic 6.0
Email Marketing Platform
Dotmailer
Languages
English (proficient)
German (intermediate)
Greek (native)

INTERESTS

Fan of technology, internet, search engines, start ups & innovation

Reading and writing blog post

Anna Charmantzi
Blogs: www.tokafenedakitisannas.blogspot.gr, http://annasmarketing.wordpress.com

Page 2