MBA 025 : PRODUCTION & OPERATIONS MANAGEMENT

Max. Hours : 40
Unit I (10 sessions)
Operations Management An overview, Definition of production and operations
management, Production Cycle, Classification of operations, Responsibilities of
Operations Manager, New Product Development, Product
Design, Plant Location, Layout Planning.
Unit II (10 sessions)
Forecasting as a planning tool, Forecasting types and methods, Exponential
smoothening, Measurement of errors, Monitoring and Controlling forecasting models,
Box- Jenkins Method. Productivity and Work study, Method study, Work
Measurement.
Unit-III (10 sessions)
Production Planning techniques, Routing Decisions, Line of Balance, Scheduling
types & principles, master production schedule, Inventory Management Objectives,
Factors, Process, Inventory control techniquesABC, VED, EOQ, SED,FSN analysis.
Unit-IV (10 sessions)
Basic concepts of quality, dimensions of quality, Jurans quality trilogy, Demings 14
principles, PDCA cycle, Quality circles, Quality improvement and cost reduction- 7QC
tools and 7 new QC tools, ISO 9000-2000 clauses, coverage QS 9000 clauses,
coverage. Six Sigma, Total Productive Maintenance (TPM).
SUGGESTED READINGS
1) Adam Jr Everetl E. R J Production and Operations Management (Prentice-Hall,
2000, 5th Edition)
2) Chary - Production and Operations Management (Tata McGraw-Hill, 1997, 9th
Edition)
3) Hill T- Operations Management (Palgrave, 2000)
4) Johnston R et al Cases in Operations Management (Pitman, 1993)
5) McGregor D Operations Management (McGraw-Hill, 1960)
6) Morton - Production and Operations Management (Vikas)
7) Haleem A- Production and Operations Management (Galgotia books, 2004)
8) Bedi Kanishka - Production & Operations Management (Oxford University Press,
2nd Edition)

Aryabhatt College of Management & Technology, Baghpat

Lecture Plan: 2010-2011
Course: MBA Sem. I
Paper Name:Production & Operation Management
Paper Code: MBA-025
Planned Delivered
Sr.No Unit
Topic
Lect. Tut. Remarks
Date
date
Operations Management
Definition of production and operations
1
management
2
Production cycle
3
Classification of operations
4
Responsibilities of Operations Manager
5
New Product Development
I
6
Free Lecture
7
Product Design
8
Plant location
9
Plant location
10
Layout Planning
11
Free Lecture
12
Free Lecture
Forecasting
13
Forecasting types and methods
14
Forecasting types and methods
15
Exponential smoothening
16
Measurement of Errors
Monitoring and Controlling forecasting
17
models
18
Box- Jenkins Method
II
19
Free Lecture
20
Productivity and Work study
21
Work Study
22
Method study, Work Measurement
23
Work Measurement
24
Free Lecture
25
Free Lecture
Production Planning
26 III Production Planning techniques
27
Routing Decisions, Line of Balance
28
Scheduling types & principles
29
Master production schedule

30
31
32
33
34
35
36
37
38
39
40
41
42
43
IV
44
45
46
47
48
49

Inventory Management Objectives

Free Lecture
Inventory management-Factors, Process
Inventory control techniques
ABC, VED, EOQ, SED,FSN analysis
ABC, VED, EOQ, SED,FSN analysis
Free Lecture
Free Lecture
Basic concepts of quality
Basic concepts of quality
dimensions of quality, Jurans quality
trilogy
Demings 14 principles
PDCA cycle,Quality circles
Quality improvement
Free Lecture
cost reduction- 7QC tools and 7 new QC
tools
ISO 9000-2000
coverage QS 9000 clauses, coverage
Six Sigma, Total Productive Maintenance
(TPM).
Free Lecture
Free Lecture

ReferenceChary - Production and Operations Management (Tata McGraw-Hill)

B.S.Goel- Production Operations Management (Pragti
Prakashan)
Bedi Kanishka - Production & Operations Management (Oxford University Press)

Production & Operation Management (MBA-025)

Question Bank
1.

Discuss the necessity of close interaction between product design and process

2.

design. (2005-2006)
Explain the different stage in product life cycle and the accompanying

3.

characteristics important to manufacturing process technology. (2006-2007)

Bring out the stages in the development of a new product. Explain each stage

4.

in brief. (2006-2007)
What is Operations Management What are different decisions taken by

5.

Operations Managers for production? (2006-2007)

Enumerate and explain the major factors governing plant location. (2006-

6.

2007)
Briefly mention the duties and responsibilities of operations manager. (2007-

7.

2008)
What different factors are taken into consideration for deciding the location of a

8.

plant? (2007-2008)
Distinguish among the characters features of job, batch and flow production.
Mention with reason the type of production process you like to recommend for (a)
an industrial unit manufacturing drugs and medicines and (b) a commercial bank

9.

providing varieties of services to its customers. (2007-2008)

What is product life eyelet? State with reason whether the life eyelet of a
product can be extended. Briefly discuss various factors that are to be taken into

consideration for deciding the layout of a plant. (2007-2008)

10.
Responsibilities of Operations Manager (2008-2009)
11.
Location and layout of a plant are important sections from the point of view of
operations, finance, human resources and marketing Discuss.
12.
What are the objectives of maintenance function?
13.
Differentiate between job-order production and Batch production system
Which amongst these will and a small-car manufacturing plant. (2008-2009)
14.
Define the terms Standardization, Simplification, Specialization and
Diversification in context of new product development. (2008-2009)

15.

What are the major decision factors in selection of a plant layout for a smallcar manufacture? How important will social and political factors are in the

decision? (2008-2009)
16.
Distinguish between product layout and process layout and explain their
advantages and limitations. (2009-2010)

Production & Operation Management (MBA-025)

Question Bank
UNIT -2
1.

Briefly describes the various steps involved in conducting method study.

2.

Discuss the procedure followed in carrying out work sampling.

3.

Distinguish between method study and work measurement? What are the
steps in performing stop watch time study?

4.

Briefly mention the steps followed in determining observed time, normal time
and standard time.

5.

Explain types of error associated with forecasting. How are they measured?
What can the organization do to minimize errors? (2010-11)

6.

Briefly mention the step followed in determining observed time, normal time
and standard time. (2007-08)

7.

Distinguish between work sampling and time study.

8.

State the objectives of work measurement. What are its benefits?

9.

Bring out the importance of safety and health of employees in an organization.

10. Enumerate the various steps involved in method study. List out the factors that
indicate the need for method study.
11. What do you mean by productivity? What is its importance? How would you
measure productivity?

Production & Operation Management (MBA-025)

Question Bank
UNIT -3
1. Write notes on Aggregate production planning techniques?
2. Describe

the

role

of

production

planning

and

control

in

operations

management.
3. Write notes on production planning techniques for various process choices.
4. Define Scheduling? How does it differ from loading? State the objectives of
scheduling.
5. Distinguish between production planning and production control and state
their objectives. Give illustrations.
6. What are the basic production planning problems? In the context, of
production planning and control, explain the functions of routing, scheduling,
dispatching and follow-up.
7. What is the meaning and function of inventory control?
8. Define the terms inventory and inventory management. Why are inventories
held in business?
9. Discuss the ABC technique of inventory control. How is this model separate
from EOQ model? (2010-11)
10. Explain the concept of PPC. Also explain the various function of PPC. Is
production planning done at first or production control is done first? Explain
with reason. (2010-11)

11. What is aggregate production planning? Briefly discuss pure planning

strategies of aggregate production planning. (2008-09)
12. Short Notes Production planning techniques for various process choice

Production & Operation Management (MBA-025)

Question Bank
UNIT -4
1. With the help of examples, explain the use of cause and effect diagram and
Pareto chart for analysis and control of quality defects and improvement in
quality thereafter.
2. What is the objective of Total productive maintenance (TPM)? Briefly discuss the
procedure for its implementation in an organization.
3.

Write notes on concept of Six sigma and its application.

4. Briefly explain the use of p chart for quality control with the help of an example.
How does TQM help in improving the quality of products and services in an
organization?
5. Define the terms quality, quality assurance and quality control. Bring out the
importance of quality.
6. Discuss where inspection should take place in a manufacturing process. List at
least five places in a production process where inspection should be considered.
7. State the philosophy and concept of TQM.
8. Explain, what is meant by TQM. Also explain various tools and technique used
in TQM. (2010-11)
9. What is ISO-9000? What are the certification requirements and why do
manufacturers gets certified? Does it control quality? If so, how?
10. What are various dimensions of quality? What are the cost of the quality?

MBA -025: Production & Operation

Management

Assignment No. : 01/POM/SEM-II/2012

Date of Issue -

Date of Submission -

1. Location and layout of a plant are important sections from the point of view of
operations, finance, human resources and marketing Discuss
2. Define

the

terms

Standardization,

Simplification,

Specialization

and

Diversification in context of new product development.

3. Distinguish between product layout and process layout and explain their
advantages and limitations.

4. Enumerate and explain the major factors governing plant location.

MBA -025: Production & Operation Management

Assignment No. : 02/POM/SEM-II/2012

Date of Issue -

Date of Submission -

Note: There are four questions in this assignment. Attempt all the
questions.

1. Distinguish between method study and work measurement? What are the
steps in performing stop watch time study?

2. Briefly mention the steps followed in determining observed time, normal time
and standard time.

3. Briefly describes the various steps involved in conducting method study.

4. Work study is intimately related to industrial relations. Discuss this statement.

MBA-025: Production & Operation Management

Assignment No : 03/POM/SEM-II/2012
Date of Issue -

Date of Submission -

Note: There are four questions in this assignment. Attempt all the
questions.

1. Explain the concept of PPC. Also explain the various function of PPC. Is
production planning done at first or production control is done first? Explain
with reason.
2. What is aggregate production planning? Briefly discuss pure planning
strategies of aggregate production planning.
3. Write notes on Aggregate production planning techniques?
4. Describe

the

management.

role

of

production

planning

and

control

in

operations

MBA-025: Production & Operation Management

Assignment No : 04/POM/SEM-II/2012
Date of Issue -

Date of Submission -

Note: There are four questions in this assignment. Attempt all the
questions.

1. What are the objectives of maintenance function? Compare between

preventive maintenance versus breakdown maintenance. Briefly
discuss the goal of Total productive maintenance and the
methodology to implement TPM in manufacturing organization.
2. Six sigma and it application.
3. What is quality circle? How are quality circle formed? Discuss the
formation and working of QC in an engineering industry.