Following are the steps for cleaning up the file system:

1. On the system in use, show all hidden system files and folders ( Explorers Tools > Folder Options
menu item).
2. In the %userprofile%\AppData folder (%userprofile%\Application Data on Windows XP):
o Delete the \ICAClient folder if it exists.
o If the Program Neighborhood Agent was present on the system, the following folder might
also exist and should be deleted:
\Citrix\PNAgent
o For more recent Citrix Receiver releases, remove the following folders in \AppData if they
exist:
\Citrix\Receiver
\Citrix\AuthManager
\Citrix\SelfService
o On Windows 7, the files and folders mentioned in the preceding must be deleted in both of
the following locations:
\AppData\Local
\AppData\Roaming
3. Repeat everything mentioned in preceding Step 2 for the C:\Users\Default folder as well (
C:\Documents and Settings\Default User on Windows XP).
4. If they exist, ensure the following folders are removed from the directory in which the Receiver was
installed. For example, the default install directory is %programfiles%\Citrix
(%programfiles(x86)%\Citrix on 64-bit systems).
o %programfiles%\Citrix\ICA Client
o %programfiles%\Citrix\AuthManager
o %programfiles%\Citrix\SelfServicePlugin
Complete the following steps to clean up the system registry:
Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.
1. Using Registry Editor, navigate to the HKEY_CLASSES_ROOT key and delete the following
keys if they exist:
o ica
o Wfica
o WinFrameICA
o Citrix.ICAClient* (delete all instances that exist such as Citrix.ICAClient.2 or
Citrix.ICAClient.2.1)
o Citrix.ICAClientProp* (delete all instances such as Citrix.ICAClientProp.2 or
Citrix.ICAClientProp.2.1 might exist)
o Mime\Database\Content Type\application/x-ica
o In the CLSID key, delete any keys whose names begin with 238F
o Installer\UpgradeCodes\9B123F490B54521479D0EDD389BCACC1
2. Navigate to HKEY_CURRENT_USER and delete the following in \SOFTWARE\Citrix if they
exist:
o ICA Client
o PNAgent
o Dazzle
o PrinterProperties
o Receiver
o XenDesktop\DesktopViewer
3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE and delete the following keys if they exist
(these keys are located in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node on 64-bit
systems):
o Citrix\AuthManager
o Citrix\CitrixCAB

o
o
o
o
o
o
o

Citrix\Dazzle
Citrix\ICA Client
Citrix\ReceiverInside
Citrix\PNAgent
Citrix\PluginPackages\XenAppSuite
Citrix\XenDesktop\DesktopViewer
In Citrix\Install, delete the following keys if they exist:
{94F321B9-45B0-4125-970D-DE3D98CBCA1C}
ICA Client
PNAgent
DesktopViewer
ReceiverInsideForOnline
MUI
o Depending on the Receiver package installed, delete one of the following keys
in Microsoft\Windows\CurrentVersion\Uninstall if they exist:
CitrixOnlinePluginFull
CitrixOnlinePluginPackWeb
4. After uninstalling the Receiver software, any custom Receiver-side registry keys that icaclient.adm
created remain in the registry as well. If you reinstall Receiver, these policies might be enforced
possibly causing unexpected behavior. If you want to remove these customizations as well, delete the
following ICA Client keys:
o HKEY_LOCAL_MACHINE\Software\Policies\Citrix\ICA Client
o HKEY_CURRENT_USER\Software\Policies\Citrix\ICA Client
o On 64-bit systems, ensure that the
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Policies\Citrix\ICA Client key does
not exist either.
5. For each users registry hive in HKEY_USERS , delete the following keys in \SOFTWARE\Citrix if
they exist (example HKEY_USERS\S-1-5-18\Software\Citrix):
o ICA Client
o Dazzle
o Receiver
o PrinterProperties
o PNAgent
o Program Neighborhood Agent
6. Repeat everything in Step 5 in the key: HKEY_USERS\.DEFAULT\Software\Citrix