http://www.top10erp.

org

Infor VISUAL software is a flexible, fully integrated, and easy to use ERP suite that is
widely deployed across many different types of industries from aerospace to biomedical,
capital equipment, precision tools and more. Infor VISUAL is a scaleable solution with
powerful technology to deliver real-time information, streamline operations, increase
profitability and customer satisfaction. With state of the art advanced planning and
scheduling, quality management, customer relationship management, time and
attendance, business intelligence and warehouse management system capabilities built
in, Infor VISUAL appeals to manufacturers and distributors with a combination of
affordability, depth of functionality and ease of use.
Advantages
Underlying Infor's ERP Software is 10 Express's powerful ability to support mixed mode
manufacturing is the innovative, easy to use intuitive interface from where the solution
takes its name. Infor ERP 10 Express's Manufacturing Window makes it easy for the user
to graphically build queries, identify the actions to complete a work order, and intuitively
see problems or steps in the process that are outstanding. The interface is designed and
built for multi-taskers, a common persona at organizations where users may have
multiple responsibilities. Infor ERP 10 Express also has productivity features like
Microsoft Outlook Task Integration and customizable user interfaces.
Technology
Infor VISUAL ERP solution is designed and built on a modular open, flexible, serviceoriented architecture (SOA.) By using modern, web based user interfaces, our scalable
ERP solutions will never lock you in to one mode of operating. Instead, they offer a wide
range of functionality that enables users to automate key manufacturing and financial
procedures, meet changes in customer demand and compliance requirements, and
collaborate internally as well as externally across your supply chain. Infor VISUAL will
help keep your business running efficiently all at a low total cost of ownership.

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Enterprise Resource Planning
In today's world of globalization and price pressures, it's imperative that your enterprise
resource planning systems offer business-specific solutions with industry experience built
in. This is true whether you produce goods made from distinct parts and components
such as automobiles, electronics, and machinery or goods made by blending ingredients
such as foods, beverages, pharmaceuticals, and chemicals.
As an ERP software vendor, Infor offers a variety of ERP solutions that help companies in
a wide spectrum of subsectors automate, plan, collaborate, and execute according to
their unique business requirements. Built on an open, flexible, service-oriented
architecture (SOA) with modern, web-based user interfaces, our scalable ERP solutions
never lock you in to one mode of operating. Instead, they offer a breadth of functionality
that enables you to automate key manufacturing and financial processes, meet
fluctuating customer demand and compliance requirements, and collaborate internally as

well as externally across your supply chain-all at a low total cost of ownership. Lean
manufacturing capabilities are built in to our ERP solutions to minimize waste and
increase quality and productivity; strong aftermarket service capabilities expedite service
management.
With multiple deployment and buying options for Infor ERP, including SaaS,
manufacturers can choose the model that meets their specific requiremen

Product lifecycle Management

Successful new products are the lifeblood of your companys growth and profitability.
The success of 60% of most new products is determined in the product development
phase, including 80% of costs and 90% of regulatory risks. Supplier collaboration early
on can improve your products capabilities, as well as minimize costs and time to
market.
Infor PLM (Product Lifecycle Management) helps your business maximize profit by
optimizing every stage of your products life from portfolio management to product
development to ongoing maintenance and retirement. It integrates product information
from design and engineering with sourcing, compliance, suppliers, and supply chains to
speed product development, ensure quality, and mitigate regulatory risks.
Infor PLM has helped companies like yours:

Improve product innovation

Drive revenue growth with successful new product introductions
Boost new product profitability by up to 10%
Reduce time to market by up to 50%
Improve on-time product launches by up to 98%, including
regulated industries

Quality Management

In today's global market, quality is king as manufacturers face increased competition for
customers. The pressure to reduce time and error makes it imperative that companies
establish and maintain quality assurance criteria that fully support industry regulations.
To remain competitive, manufacturers need to optimize their engineering and product
lifecycles-and leverage supply chains-to bring superior products to market on time and
on budget.
For order-driven manufacturers looking to balance productivity, quality assurance,
customer satisfaction, and profitability, Infor delivers a solution for fully integrated,
robust, scalable automated quality management designed to fit their specific industry
requirements. Our solution integrates all logistic and quality management processes,
enabling manufacturers to improve operational performance and leverage their supply
chains to attain superior quality-and exceed customer expectations.

Infor ERP's quality management solutions help companies like yours:

Manage quality across multiple plants and distributed teams

Improve decision-making with real-time, accurate engineering and product data

Monitor supplier performance against industry benchmarks

Increase customer satisfaction with shorter response times
Establish and manage criteria to support industry standards and regulations
Improve collaboration between employees, suppliers, and customers
Reduce the cost of goods sold

Ideal for makers of complex products, the quality management components of Infor ERP
help companies improve quality levels and take corrective action when necessary. They
allow you to streamline business processes by automating associated concept, design,
pre-production, production, and post-production activities, and by facilitating the
collection, analysis, and control of key data. You'll get support for cost-effective decisionmaking with pre-production process analyses, including performance and capability
indices. You'll also improve response times; increase customer satisfaction by
maintaining accessible, detailed customer histories; and monitor and manage
communications with customers and suppliers to improve all supply chain relationships.
And through better process management, you'll prevent and reduce failure-increasing
your profit margins.

Sales Management

To remain competitive, companies must coordinate sales efforts across the entire
customer lifecycle pulling cross-organization customer intelligence into the sales process,
helping sales representatives become trusted advisors, and making appropriate,
targeted offers to customers.
Infors CRM sales solution optimizes customer interaction time and gives salespeople the
tools they need to be successful. It puts customer intelligence and guided processes in
the hands of field sales, telesales, and account representatives and prepares them for
calls and closing sales with quick access to consistent and accurate customer
information. It simplifies the ordering process as well as the configuration of complex
products.

Infors CRM sales software helps companies:

Increase sales productivity

Shorten sales cycles and increase sales revenue
Achieve more frequent orders and higher order values
Streamline the quote-to-order process
Reduce product configuration and pricing errors

The sales component of Infor CRM centralizes data from across the enterprise, giving
your sales team quick access to consistent, accurate customer information including the
entire scope of each customers previous interactions with the organization at all stages
of the sales cycle. The following are included:
Sales manages the entire sales cycle with lead routing and prioritization, contact
management, opportunity and pipeline management, call scripting, and mobile access.
Configuration allows you to meet every customer's need with the ability to pick the right
product from a catalog, perform mass customization of complex products, and manage
engineer-to-order and make-to-order configurations.

Financial Management

Enterprising finance and accounting organizations help drive company performance by

efficiently handling a multitude of daily transactions, sharing valuable information hidden
in transactional data, and adapting processes fluidly as business conditions and
regulatory environments change.
Infor FMS (Financial Management System) enables companies to integrate and
streamline local and multinational financial resource management processes from end to
end. By doing so, they achieve a reliable, apples-to-apples view of financial performance
across the entire enterprise, as well as the flexibility and control necessary for adapting
to the demands of even the most challenging business environment.

Infor FMS corporate multinational financial management solutions help

companies like yours:

Reduce transaction costs

Shorten process cycle times
Achieve data consistency
Enforce global financial standards and processes
Improve financial transparency

For more than 30 years, Infors dependable multinational financial management

solutions have helped organizations leverage the value of their existing financial resource
management technology systems and platforms, extending them with the user-friendly
features and rich functionality necessary to maximize productivity and performance.
Infor FMS solutions include:
Financial Accounting general ledger, accounts receivable, accounts payable,
purchasing, inventory, and fixed assets applications.
Project Accounting asset management and project tracking applications.
Expense Management expense report, travel plan, payment request, and time capture
applications.

SCM

Enterprise Asset Management

An effective enterprise asset management solution for monitoring and managing the
deployment, performance, and maintenance of company assets may be the single most
important tool for preventing operational surprises and uncovering hidden profits.
Infor EAM (Enterprise Asset Management) enables manufacturers, distributors, and
services organizations to save time and money by optimizing maintenance resources,
improving equipment and staff productivity, increasing inventory efficiency, and
strengthening their ability to collect on warranty-related claims. Infor EAM software
includes reporting tools that enable better decision-making to help improve future asset
performance management and profitability.

Infors enterprise asset management software helps companies like

yours:

Increase labor efficiency and reduce overtime

Implement effective equipment-based maintenance schedules to reduce
downtime
Manage work order processes to ensure on-time delivery
Reduce maintenance-related inventory levels for increased savings
Model various scenarios to determine optimum asset levels and drive decision
making
Track information to improve the ability to collect on warranty claims

The Infor EAM software solution is much more than computerized maintenance
management software (CMMS), which captures only standard transaction maintenance
metrics. Infors asset performance management solution enables enterprising companies
to create a more comprehensive vision by also capturing and consolidating metrics from
a variety of operational and financial systems. The result is improved visibility into not
only current performance, but also into likely future performance.
Infor EAM software has been helping enterprising companies worldwide, including more
than 60 percent of the Fortune 500, for over 20 years. Backed by domain experts who
understand the enterprise asset management and maintenance requirements of todays
competitive businesses, Infor EAM software solutions address:
Maintenance deploy resources for maximum effectiveness.
Inventoryoptimize inventory and purchasing to save money.
Uptimeforecast likely failure points and the causes to improve uptime.
Reliability/Risk Management predict and take action on reliability issues to prevent
problems.
Strategic Planningincrease visibility into asset performance management to better
align these resources with corporate goals.

Supply Chain Management

Operating a chaos-tolerant supply chain in a world of increasing uncertainty is an

impossible mission unless you have business-specific SCM software that helps you
manage complexity and increase your profitability, competitiveness, and growth.
Infor SCM (Supply Chain Management) meets the challenge with specialized functionality
that takes into account the different supply chain perspectives and unique business
challenges of manufacturers, retailers, and transportation and logistics service providers.
By partnering with Infor, you're assured of having comprehensive SCM solutions
delivered by a single vendor, with best practices and low total cost of ownership built in,
that match all of your business priorities from network design/order inception to
delivery-from concept to customer.

Infor's supply chain logistics and inventory management software

solutions help companies like yours:

Reduce supply chain operational costs for increased profitability

Improve customer service to enhance competitiveness
Manage growth and expansion to improve revenues and market share
Become supply chain leaders

Infor Supply Chain Management is a global solution with implementations at over 1,600
customer sites in 40 countries. Backed by domain experts who know supply chain
management and the challenges you face, our supply chain planning and execution
solutions comprise the following key components:
Strategic Netware Desgn modeling and optimization tools for determining the most
effective number, location, size, and capacity of facilities to meet customer service
goals; time-phased tactical planning for determining where and when to make, buy,
store, and move product through the network.
Demand Planning forecasting tools, web-based collaboration interface, and sales and
operations reporting and metrics that help companies predict and shape customer
demand with greater accuracy.
Distribution Planning inventory analysis and time-variable stock target calculations for
ensuring the optimal balance between service levels and inventory investment;
synchronized replenishment plans for all network points right back to manufacturing and
supplier sources for better visibility.
Manufacturing Planning constraint-based advanced planning system for engineering,
assembly, and repetitive manufacturing environments; similar tools for process
manufacturers.
Production Scheduling finite capacity scheduling for engineering, assembly, and
repetitive environments, as well as batch-process production facilities.
Transportation and Logistics Planning transportation planning, transportation
procurement, route planning, transportation management, small parcel shipping, and
international trade logistics for global, multi-modal operations.
Warehouse Management Systemend-to-end fulfillment and distribution including
inventory, labor, and work and task management, as well as cross-docking, value-added
services, yard management, multiple inventory ownership and billing/invoicing, and
voice-directed distribution.
RFIDcomprehensive RFID-enablement framework delivering business value through
process optimization for manufacturers and other companies, as well as compliance
solutions for retail, pharmaceuticals, the US Department of Defense, and others.
Event Management proactive, real-time exception management technology for
detecting conditional change anywhere in the supply chain and communicating it
instantly for resolution.

Customer Relations Management

Leading customer-focused companies view every customer interaction as an opportunity

to make a new offer, improve retention, increase revenue, build loyalty, or strengthen
their brand. Infor CRM (Customer Relationship Management) helps companies optimize
customer relationships by integrating marketing, sales, and service. By providing a full
360-degree view of customers, the system enables a consistent and continuous
customer dialogue based on real-time information. With this advanced CRM solution set,
you can make the most of every interaction with every customer across every channel or
touch point. As a result, you gain true customer insight, along with the ability to act on
that insight.

Infor's CRM software system helps companies like yours:

Run campaigns that align with your customers' preferences

Tightly integrate marketing across all inbound and outbound channels
Increase sales productivity by providing customer insight
Manage marketing and sales resources more efficiently
Turn contact centers into profit centers

Infor's CRM solution provides the tools your company needs to engage customers in a
multi-channel, closed-loop dialogue that nurtures their loyalty to your products and
services and improves your bottom-line results. Infor CRM is comprised of the following
key components:
Marketingdelivers inbound and outbound marketing capabilities that streamline the
campaign process and create real-time customer profiles which can be analyzed to
identify high-impact offers at the moment of customer interaction.
Sales provides sales force automation and opportunity management capabilities that
facilitate customer conversations by driving intelligence into every customer interaction.
Service serves as the foundation for personalized contact center operations, giving
customer service representatives a unified view of customers across all existing systems
and empowering them to shorten call times and resolve issues on the first call. Powerful
real-time analytics drive personalized, customer-focused processes and offers, turning
customer interactions into revenue opportunities across emails, phone calls, and web
inquiries.

Human Capital Management

One of a companys biggest ongoing investments is in its people. Managed properly, this
asset can be the source of innovation and growth, competitive advantage, and future
leadership.
The Infor HCM (Human Capital Management) system helps enterprising businesses
optimize the entire recruit-to-retire process. With this human resource management
system, you can attract and retain a qualified workforce, effectively schedule your
workforce, access and share vital workforce information safely and securely, adapt

workforce processes as your company grows and changes, provide self-service

capabilities to employees and managers, and enable effective decision-making relative to
your workforce.
The Infor Human Capital Management system helps companies like yours:

Improve competitiveness by hiring, retaining, and empowering the

best people
Make informed decisions by gaining visibility into and control over
workforce performance
Save money and time by streamlining workforce-related processes,
including scheduling and time and attendance
Achieve goals by aligning staffing practices with corporate strategy
Profit from more effective and efficient global operations
Infor HCM is a web-enabled human capital management system
that is used by enterprising companies around the globe to turn
human resources into competitive advantage. This HR software
accommodates multiple languages, currencies, banks, tax
definitions, benefits, security configurations, and platforms, and
includes the following key components:

Resource Management encompasses the spectrum of resource management processes

including human resources, benefits administration, flexible spending accounts,
compensation, and payroll.
Workforce Management cost-effectively addresses complex workforce management
challenges with support for scheduling, time and attendance, absence, planning, and
performance.
Talent Management----introduces best-practice workforce development capabilities
related to learning management, employee performance management, recruitment,
competency management, and succession planning.

Infor M3

Summary:
Infor M3 is a comprehensive ERP suite built on modern technologies for medium to large
national and international organizations.
Infor M3 delivers to the specialized industry needs of companies in Chemicals, Fashion,
Food and Beverage, and Equipment Dealers & Service to manage and improve their core
and supporting processes. Additionally Infor M3 includes Industry focused Business
Intelligence to enable senior management to make informed decisions and drive more
value from their business.
Infor M3 is the strategic ERP hub to Infors Industry suites in the Chemicals, Fashion,
Food & Beverage, and Equipment Dealer & Service industries. By using Infor ION
technology, only Infor can deliver a single solution which combines ERP with best in class
applications which are loosely coupled and future proof manner as well as a low cost of
ownership.
Technology
Infor M3 adheres to Infor 10x standards and marries modern technologies with
traditional applications, so you get the best of both worlds - solutions backed by decades

of practical application that are continually enhanced with the latest technological
innovations. Infor 10x provides a framework for:

Social business Infor Ming.leTM provides a centralized platform for

employee collaboration, where information is shared and conversations are
organized into meaningful streams across the enterprise
Analytics transform information into actionable insights. Youll get a view
of performance across your business, speed decision making and unlock
the potential of data in your applications
User experience you can empower your users, get business insight on
demand, and enable actions anytime, anywhere at the click of a button
Infor ION purpose-built middleware easily integrate both Infor and third
party software applications with Infors innovative Intelligent Open
Network (ION)

Advantages
INTERNATIONAL
M3 is built to support international organizations that operate companies and sites
across different geographic jurisdictions, M3 is operated by companies in more than 50
countries and M3 is delivered with specific country functionality available as standard for
more than 40 countries.
TECHNOLOGY
M3 was the worlds first ever Java based full ERP solution, which enables platform
independence and choice for our customers. M3 has continued to lead the way in
technology and offers the latest in user interface and integration technologies.
USER EXPERIENCE
M3 solves old problems in new ways with Infor Ming.le, a comprehensive platform for
social collaboration, business process improvement, and contextual analytics. You get
the most innovative social collaboration technologies translated into a business
environment and fully integrated across business processes.
INDUSTRY CONFIGURABLE
M3 is the strategic platform for several of Infors industry solutions. Over the last 15
years we have developed configurable industry specific functionality to meet hundreds of
business requirements. These cover the needs of Chemicals, Fashion, Food and
Beverage, and Equipment Dealers & Service to enable you to cope with the specialist
needs and processes of your industry.
BEST IN CLASS APPLICATIONS
With Infor M3 as your core ERP platform we then use Infor ION to integrate to Infors
Best in Class Applications such as PLM, Planning and EAM to create unique tailored
industry solutions that deliver added value and lower TCO.
INDUSTRY-SPECIFIC BUSINESS INTELLIGENCE
M3 enables you to also understand and drive your business more effectively, making
decisions based on built in industry specific Business Intelligence (BI).
This includes important industry measures; KPIs and dashboards allowing you monitor
and track the indicators and levers that matter in steering your business. By also
delivering in-context operational BI through the Infor Ming.le user interface your M3

users are also able to act on up to date information and resolve issues before they
become problems.
INDUSTRY IMPLEMENTATION ACCELERATORS
With Infor M3 we also delivery Industry specific preconfigured content packages based
on good practice processes, enabling customers to perform rapid implementations and
roll outs at lower cost and lower risk

M3 Procurement
STREAMLINES AND INTEGRATES ALL PROCUREMENT PROCESSES.
Infor M3 Procurement efficiently supports the aspects of procurement including supplier
selection and evaluation, creation and renewal of supplier agreements, requisitioning,
purchase order processing and monitoring, receiving and quality control, claims, invoice
control and statistics. Different categories of orders processed in Procurement are
available from the same data source.
The applications within Procurement streamline and efficiently support the aspects of
your procurement process.
Purchase Delivery Schedules
Purchase Order Processing
Request for Quotations

M3 Financial Accounting
HELPS STREAMLINE OPERATIONS, AND CAN INCREASE VISIBILITY.
The Infor M3 Finance Management suite is designed for customers who want to capture,
analyze, and manage the financial information related to their companies' operations.
Infor M3 Finance includes accounting, costing, cash management, budgeting,
consolidation, and transaction management functionality.
Applications within Financial Management include:
Financial Accounting.
Financial Controlling.
M3 Financial Controlling
MANAGE COSTS AND KEEP A COMPETITIVE ADVANTAGE IN A GLOBAL MARKET.
Infor M3 Financial Controlling application is a complete set of tools for efficient internal
financial controlling. Each module enables you to analyze and plan, as well as display
detailed management views of an organization's key business processes.
Modules in Financial Controlling include:
Budgeting
Cash Flow Management
Cost Accounting

Product Costing
Multi-Unit Coordination
Risk Management
Time Accounting

M3 Financial Accounting
SAVE COSTS, ELIMINATE REDUNDANCIES, STREAMLINE ACTIVITIES, AND ALLOW
REDEPLOYMENT OF ASSETS TO MORE PROFITABLE ACTIVITIES.
The Infor M3 Financial Accounting application enables customers to access and utilize the
crucial information that drive business decisions. Customers are able to capture, analyze,
and simulate critical trends based on their unique business goals and requirements.
Financial Accounting helps customers save costs, eliminate redundancies, streamline
activities, and allow redeployment of assets to more profitable activities. Its highly
configurable structure can be tailored to meet local, regional, national, and global
business models.
Modules within Financial Accounting include:

Automatic Recording Bank Statements

Accounts Payable
Accounts Receivable
Current Assets
Fixed Assets
General Ledger
Group Consolidation
Report Generator
Tax Management
ADC for supplier Invoices
Equipment Profitability Management

M3 Manufacturing
MANAGES COMPLEX, CONFIGURED, AND ATTRIBUTE-CONTROLLED PRODUCTS.
SUPPORTS COSTING, PLANNING, AND EXECUTION.
Infor M3 Manufacturing Operations suite is designed to assist in reducing operational
over-heads and supporting operational efficiencies in discrete, process, and mixed-mode
manufacturing environments. Both simple and complex manufacturing environments can
be planned, managed, and monitored with particular focus on increasingly complex
regulatory control (such as traceability and shelf life).
Manufacturing Operations enables organizations to centrally manage product definition
for the Infor M3 Enterprise System. In doing so, it manages complex, configured and
attribute-controlled products and directly supports costing, planning, and execution.
Further advanced functions support best practices such as Lean Manufacturing without
sacrificing regulatory control or product complexities.
Applications within Manufacturing include:

Manufacturing Order Processing

Production Statistics
Capacity Requirements Planning
Laboratory and Inspection Control

M3 Manufacturing
MANAGES COMPLEX, CONFIGURED, AND ATTRIBUTE-CONTROLLED PRODUCTS.
SUPPORTS COSTING, PLANNING, AND EXECUTION.
Infor M3 Manufacturing Operations suite is designed to assist in reducing operational
over-heads and supporting operational efficiencies in discrete, process, and mixed-mode
manufacturing environments. Both simple and complex manufacturing environments can
be planned, managed, and monitored with particular focus on increasingly complex
regulatory control (such as traceability and shelf life).
Manufacturing Operations enables organizations to centrally manage product definition
for the Infor M3 Enterprise System. In doing so, it manages complex, configured and
attribute-controlled products and directly supports costing, planning, and execution.
Further advanced functions support best practices such as Lean Manufacturing without
sacrificing regulatory control or product complexities.
Applications within Manufacturing include:

Manufacturing Order Processing

Production Statistics
Capacity Requirements Planning
Laboratory and Inspection Control

M3 Project Management
STREAMLINED PROCESSES, PROVIDING CONTINUOUSLY UPDATED PROJECT
INFORMATION, -STATUS, -SCHEDULES AND COST CONTROL.
Infor M3 Project Management is a comprehensive project management application with
functionality specifically designed to solve the challenges faced by todays projectoriented companies in various industries. The processes of entering and maintaining
projects have been streamlined, providing continuously updated project information,
project status, schedules and cost control. Project Management offers highly configurable
functionality suitable for small as well as large projects.
Project Processing
Project Quotations
Project Control Board

M3 Supply Chain Execution

IMPROVES COMPANIES DELIVERY PRECISION AND HELPS REDUCE DISTRIBUTION
COSTS, RESULTING IN HIGHER CUSTOMER SATISFACTION AND INCREASED PROFITS.
Infor M3 Supply Chain Execution is specially designed to manage complex distribution
networks and constitutes the support for functions directly or indirectly related to
logistics in your company.

It gives concise and accurate information on supply chain activities, from quotation and
order to delivery and after sales services. Operations inside and across warehouses are
all supported, including receiving and storage, picking, packing, loading and shipping.
Advanced cross-docking features carry out the reshipment of goods with minimum
handling. Transportation planning, including schedules, routing and trade document
management, is supported in all domestic and international transportation modes.

Distribution Order Processing

Inventory Statistics
Lot and Allocation Control
Transportation Management
Warehouse Management
Warehouse Management Interfaces
Item Data Interfaces
Transportation Management Interfaces
Freight Cost Management

M3 Supply Chain Planning

OPTIMIZES DELIVERY PERFORMANCE AND PROFITS.
Infor M3 Supply Chain Planning application suite provides decision support, order
visibility and optimizes delivery performance and profits in resource constrained
organizations.
It is for medium sized, product-centric businesses that are resource constrained. It has
specific appeal for manufacturers and distributors that need to maximize delivery
performance and profitability by optimizing the utilization of their existing resources.
The solution is differentiated by its deep industry functionality and high level of
cooperation between applications which minimizes users time spent interacting with the
system and the total cost of ownership.

Distribution Requirements Planning

Forecasting
Master Production Scheduling
Material Planning
Rough Cut Capacity Planning
Global Capable-to-Promise
Supply Chain Connected Orders
Advanced Planning Products
Planning Workbench for Fashion
Planning Workbench for Equipment
Planning Workbench for Food & Beverage
Demand Planner
Supply Chain Planner
Stock Build Optimizer
Scheduling Workbench (SWB) for Equipment
Yield Optimizer
Assortment and Replenishment Planner
Fresh Food Planner

M3 CUSTOMER LIFECYCLE MANAGEMENT

Infor M3 Customer Lifecycle Management (CLM) is a dedicated, industry-specific

application for customer relationship management (CRM) designed for Infor M3
customers.
CLM is based on years of experience gained from working on CRM projects with M3
Customers within our target industries.
Infor M3 CLM supports the automation processes of the main sales force generating
leads, taking leads through opportunities into quotes and orders, managing activities
including call planning and follow-ups, handling contacts and strong account
management.
Infor M3 CLM is a modern online application based on proven Infor M3 technologies such
as the Grid, Event Hub, Smart Office, Mashups, Enterprise Search, Document Archive
Foundation, etc. Infor CLM integrates in the customers email system such as Microsoft
Outlook.
Being built on the same infrastructure as Infor M3, the CLM application combines
industry-specific CRM and M3 transactional processes in a unique way to deliver a truly
holistic view of customers and prospects. CLM provides all the relevant CRM processes
and/or information in your favorite work environment such as Smart Office, your web
browser, smart devices (phones & tablets), or e mail. And unlike typical best-of-breed
CRM solutions, CLM is built for Infor M3 and for the Infor M3 target industries.

M3 Business Intelligence
Information is the lifeblood of todays companies. Sound business decisions cannot be
made without comprehensive, accurate and updated information. The Infor M3 solution
provides a single source of information for the whole organization. With timely
information available at all levels, from strategic to tactical to operational, everyone in
your company can gain access to the information they need when they need it, in time
to use it in their decision making.
Key information retrieval and performance analysis features include:

Comprehensive, detailed transactional statistics for finance, sales,

purchasing, production and inventory management
An integral data warehouse and business intelligence solution which
extracts and consolidates data and makes the information available
in a flexible and powerful format for decision makers throughout
the organization
Pre-prepared data analysis cubes which can be used by any OLAP
business analysis tool for comprehensive business performance
monitoring
Dashboards for presenting information in an easy to read manner
for decision making
Predefined analytics that can be used to measure KPIs, and alerts
to notify users of exception conditions.

M3 Product Lifecycle Management

The Infor M3 solution can help you streamline the development and introduction of new
products to help shorten time to market, improve quality and cut product development
costs as well as reduce the risk and costs of compliance.

Key product development features include:

Industry-specific PLM solutions for fashion, food and process industries

Support for collaborative product design and development
Estimation of aggregated usage and material costs across the company
Development of product specification information and bill of materials (BOM)

M3 Rental Management

STREAMLINE YOUR RENTAL ORGANIZATION. CREATE COMPLEX RENTAL

CONTRACTS TO PROVIDE A FOUNDATION FOR LONG-TERM PARTNERSHIPS WITH
YOUR CUSTOMERS.
Infor M3 Rental Management works with the Supply Chain Management and
Financial Management solutions, which makes it one of the strongest resources
that rental companies can have. Customers can closely monitor expenses, costs,
service levels, equipment failure rates and equipment utilization.
Rental Management provides a basis for product, business and sales
development. It also enables customers to streamline their rental organization
and to create complex rental contracts to provide a foundation for long-term
partnerships with their customers.
Long-Term Rental Agreements
Short-Term Rental Agreements
Rental Equipment Planning Board
Rental Logistics Toolbox
Rental Counter

M3 Services Management
MANAGE AND FOLLOW UP ON SERVICE ON EQUIPMENT SUPPLIED AND/OR COVERED BY
AN AGREEMENT.
Infor M3 Services Management enables customers to manage and follow up on service
on equipment that is supplied and/or covered by an agreement.
It provides comprehensive functionality for handling service calls, from the point a call is
received through invoicing and statistics. Tight collaboration with service and warranty
agreements means that users always know what level of service to provide and what the
agreements include or exclude. It also enables planning of engineering time, including
both breakdowns and preventive service visits. Finally, Service Order Processing enables
users to maintain optimal inventory levels and utilization of engineers. It improves
invoicing accuracy and provides valuable management information. Service Planning
Board enables the users to support an efficient field service planning and execution.

Service Agreements
Service Order Processing
Enterprise Mobility for Service
Service Planning Board