SHIRLEY A.

SWANSON
Carrollton, TX 75006

(469) 682-3951
swanson_shirley@yahoo.com

ACCOUNT MANAGER
Customer Relationship Management/ New Account Development
Client Retention & Loyalty/ Problem & Resolution/ Team Orientation
New Product Introduction/ Inbound & Outbound Calls/ Problem Resolution
Highly motivated professional with 10+ years experience in sales and customer service. Indepth knowledge of sales process including listening, defining client needs, overcoming
objections and closing techniques. Persuasive communicator with the ability to establish, build
and maintain business with strong focus on product knowledge. Independent, self starter with
excellent customer relations habits, reflected in strong impact on sales success in an extremely
competitive industry. Proven track record of achieving monthly sales quotas.

PROFESSIONAL EXPERIENCE
HUTTON COMMUNICATIONS, Carrollton, Texas
Account Manager
3/05-10/14
Responsible for growth of revenue in assigned account base. Performed all customer service
aspects including creating quotes, order entry and delivery confirmations. Worked unassigned
accounts for expansion of customer base and product line growth. Managed strategic
relationships with vendor partners and their territory managers. Interacted with internal
departments to assure customer satisfaction.
2007 Golden Glove award, recognized for 100% efficiency

WESTERN EXTRUSIONS, Carrollton, Texas

6/03-3/05
Inside Sales
Performed inside sales for the West Coast Territory and maintained relationships with existing
customers. Provided sales and customer service, including pricing and shipping information.
Monitored buy-forward contracts and usage also provided monthly pricing to all customers.

SPORT SUPPLY GROUP, Dallas, Texas

Inside Sales
8/99-6/03
Promoted and sold merchandise for nationwide wholesale sporting goods company with three
separate divisions including US Games, BSN Sports and NE Camp. Cultivated, built and

SHIRLEY A. SWANSON

maintained relationships with a wide range of diverse clients. Handled in-bound and outbound
cold calls, providing sales and customer support including product knowledge, promotions,
incentives, pricing and shipping information. Defined client needs and placed orders, frequently
up selling accounts in an extremely competitive industry. Maintained extensive customer
database utilizing ACT! And SAP. Tracked and monitored daily/weekly/monthly sales to ensure
individual and team quotas
Recognized as Top Producer, contributing to 10% increase in territory sales
Excellent sales performance lead to being selected to train new sales reps
Successfully closed 50% of potential new accounts
Customer Service Representative, 8/01-8/02
Provided first-line customer support for inbound calls, representing three companies divisions.
Successfully interacted with clients and quickly tracked and resolves a wide range of issues from
shipping to merchandise problems. Promoted to inside sales position.
Consistently ranked in the top 2% for meeting productivity and sales goals
Inside Sales Fundraising Department, 8/99-8/01
Performed inside sales for the NE Territory for Hershey Fundraising. Solicited new business,
maintained existing accounts and handled customer service issues with similar responsibilities
delineated above.
EDUCATION and SKILLS
Canby Business School, Canby Minnesota, Business, 2 year diploma
Willmar Vocational School, Minnesota, Secretarial, 2 year diploma
Word, Excel, outlook, ACT!, SAP, JDE, Siebel