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EMC AX4-5F8 Architecture for NX4 Series

Replacing a Standby Power Supply


This document describes how to replace a standby power supply (SPS) in the storage system in
an NX4 system.
Note: The storage system in an NX4 system is an AX4-5F8.
Summary of tasks for replacing an SPS................................................................................................................2
Handling field replaceable units (FRUs)..............................................................................................................3
Disabling CallHome or ConnectHome and Email notifications......................................................................5
Shutting down power and removing the cables.................................................................................................7
Unlocking and removing the SPS front bezel.....................................................................................................8
Removing the front plate........................................................................................................................................9
Removing a standby power supply....................................................................................................................10
Installing a standby power supply.....................................................................................................................11
Reconnecting Cables and Powering up the SPS................................................................................................12
Installing the front plate.......................................................................................................................................13
Installing and locking the SPS front bezel.........................................................................................................14
Verifying the operation of a new or replacement part.....................................................................................15
Restoring trespassed virtual disks or LUNs using the CLI ............................................................................17
Checking system status........................................................................................................................................18
Enabling CallHome or ConnectHome and Email notifications......................................................................19
Returning the failed part......................................................................................................................................23

Summary of tasks for replacing an SPS

Summary of tasks for replacing an SPS


To replace an SPS you must complete the tasks below in the order in which they appear.
This document provides instructions for completing each task.
1. Disable CallHome or ConnectHome.
2. Shut down the failed SPS and remove all cables.
3. Unlock and remove the bezel.
4. Remove the front plate.
5. Remove the failed SPS.
6. Install the replacement SPS.
7. Reinstall the front plate.
8. Reconnect cables and power up the replacement SPS.
9. Reinstall the front plate.
10. Reinstall and lock the bezel.
11. Verify the operation of the replacement SPS.
12. Restore any trespassed virtual disks or LUNs.
13. Check system status.
14. Enable CallHome or ConnectHome.

Replacing a Standby Power Supply

Handling field replaceable units (FRUs)

Handling field replaceable units (FRUs)


This section describes the precautions that you must take and the general procedures that
you must follow when removing, installing, and storing any field replaceable unit (FRU).

Power issues and FRUs


Your storage system is designed to be powered on continuously. Most components are hot
swappable; that is, you can replace or install these components while the storage system is
running. Front bezels should always be attached and each compartment should contain a
FRU or filler panel to ensure EMI compliance and proper air flow over the FRUs.
You should not remove a faulty FRU until you have a replacement available.
When you replace or install FRUs, you can inadvertently damage the sensitive electronic
circuits in the equipment by simply touching them. Electrostatic charge (ESD) that has
accumulated on your body discharges through the circuits. If the air in the work area is very
dry, running a humidifier in the work area will help decrease the risk of ESD damage. Follow
the procedures below to prevent damage to the equipment.
Read and understand the following instructions:

Provide enough room to work on the equipment. Clear the work site of any unnecessary
materials or materials that naturally build up electrostatic charge, such as foam packaging,
foam cups, cellophane wrappers, and similar items.

Do not remove replacement or upgrade FRUs from their antistatic packaging until you
are ready to install them.

Before you service a storage system, gather together the ESD kit and all other materials
you will need. Once servicing begins, avoid moving away from the work site; otherwise,
you may build up an electrostatic charge.

An ESD wristband is supplied with your storage system. To use it, attach the clip of the
ESD wristband (strap) to any bare (unpainted) metal on the storage system; then put the
wristband around your wrist with the metal button against your skin.

Use the ESD kit when handling any FRU. If an emergency arises and the ESD kit is not
available, follow the procedures in the Emergency procedures (without an ESD kit) on
page 3.

Emergency procedures (without an ESD kit)


In an emergency when an ESD kit is not available, use the procedures below to reduce the
possibility of an electrostatic discharge by ensuring that your body and the subassembly
are at the same electrostatic potential. These procedures are not a substitute for the use of
an ESD kit. Follow them only in the event of an emergency.

Handling field replaceable units (FRUs)

Handling field replaceable units (FRUs)

Before touching any FRU, touch a bare (unpainted) metal surface of the cabinet or storage
system.

Before removing any FRU from its antistatic bag, place one hand firmly on a bare metal
surface of the storage system, and at the same time, pick up the FRU while it is still sealed
in the antistatic bac. Once you have done this do not move around the room or touch
other furnishings, personnel, or surfaces until you have installed the FRU.

When you remove a FRU from the antistatic bag, avoid touching any electronic
components and circuits on it.

If you must move around the room or touch other surfaces before installing a FRU, first
place the FRU back in the antistatic bag. When you are ready again to install the FRU,
repeat these procedures.

Replacing a Standby Power Supply

Disabling CallHome or ConnectHome and Email notifications

Disabling CallHome or ConnectHome and Email notifications


Open a HyperTerminal session with the Celerra system and then use procedure in the section
that follows for your EMCNAS version to disable CallHome or ConnectHome and Email
notification.

Opening a HyperTerminal session with the system


1. At the rear of the cabinet, connect the null modem cable (P/N 038-003-458) from the serial
port on the service laptop to the primary Control Station (Figure 1 on page 5).
Serial port

Figure 1. Control station serial connection

2. Open the HyperTerminal session using the following settings:


Bits per second:

19200

Data bits:

Parity:

None

Stop bits:

Flow control:

None

Emulation:

Auto Detect

Telnet terminal ID:

ANSI

Note: If you cannot connect to the HyperTerminal session, reboot the Control Station, log in, and
repeat this step.

3. Login as nasadmin:
login:nasadmin

4. Become the root user:


$ su root
Password:

Disabling CallHome or ConnectHome and Email notifications

Disabling CallHome or ConnectHome and Email notifications

For EMCNAS 5.6 or later


Use a HyperTerminal session to disable ConnectHome:
1. From the root directory, disable CallHome:
/nas/sbin/nas_connecthome stop

2. Disable the Email notification service:


/nas/bin/nas_emailuser -modify -enabled

Sample output:
OK

3. Verify that the Email notification service has stopped (is not enabled):
/nas/bin/nas_emailuser-info

Sample output:
Service Enabled = No
Recipient Address(es) = miley_bean@emc.com
Carbon Copy Address(es) =
Email Server = emcmail.lss.emc.com
Subject Prefix = Celerra Notification -NDU through NST Sender Address =

ConnectHome and Email notifications are now disabled. You are now ready to replace the
part. After completing the part replacement procedure, be sure to enable ConnectHome and
Email notifications.

Replacing a Standby Power Supply

Shutting down power and removing the cables

Shutting down power and removing the cables


1. Shut down power on the SPS that you are replacing by pressing the left side of the SPS
power switch (Figure 2 on page 7).

Figure 2. Off position for the SPS power switch (SPS A shown)

2. Disconnect the SPS cables:


Note: Label the cables for reinstallation later.

a. Unplug the SPS power cord from the site power source and then from the SPS.
b. From the SPS, unplug the sense cable and the power cord connecting the SPS to the
SP directly above it.

Shutting down power and removing the cables

Unlocking and removing the SPS front bezel

Unlocking and removing the SPS front bezel


1. Unlock the front bezel by turning the key at the front of the enclosure counterclockwise.
2. Press the buttons on the front of the bezel and pull the bezel toward you to release it.
3. Save the bezel for reinstallation later.

Figure 3. Unlocking and removing the front bezel

Replacing a Standby Power Supply

Removing the front plate

Removing the front plate


The front plate covers the front of the SPS tray. You must remove it to replace either SPS.
1. Remove the four or six screws on the front plate and remove the front plate (Figure 4 on
page 9).

Figure 4. Removing the front plate

2. Save the front plate and screws for reinstallation later.

Removing the front plate

Removing a standby power supply

Removing a standby power supply


1. From the rear, remove the four screws that secure the SPS.
2. From the front of the cabinet, slide the SPS off the tray (Figure 5 on page 10).

Figure 5. Removing an SPS

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Replacing a Standby Power Supply

Installing a standby power supply

Installing a standby power supply


1. Remove the SPS from its packaging.
2. From the front, slide the SPS onto the tray and into position (Figure 6 on page 11).
3. From the rear, secure the SPS with four screws that you saved either from removing the
back plate (if you are adding a second SPS) or from removing from a failed SPS (if you
are replacing an SPS).

Figure 6. Installing a standby power supply

Installing a standby power supply

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Reconnecting Cables and Powering up the SPS

Reconnecting Cables and Powering up the SPS


1. Reconnect the sense cable from the SPS serial port (marked with a battery symbol) on
management module to the SPS (detailed in reconnecting the sense cable and power
cords).
2. Reconnect the power cables to the replacement SPS as shown in and described in the
steps that follow the figure.
a. Connect the power cord to the power distribution unit (PDU) in the cabinet or the
site power circuit and to the SPS.
3. Power up the SPS by pressing the right side of the SPS power switch (Figure 7 on page
12).

Figure 7. On position for the SPS switch (SPS A shown)

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Replacing a Standby Power Supply

Installing the front plate

Installing the front plate


1. Reposition the front plate and secure it with the screws that you saved when you removed
the plate (Figure 8 on page 13).
2. If you are adding a second SPS, secure that SPS to the front plate with two additional
screws that came with the SPS upgrade kit (Figure 8 on page 13).
Figure 8. Installing the front plate

Installing the front plate

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Installing and locking the SPS front bezel

Installing and locking the SPS front bezel


1. While holding the front SPS bezel by its edges, attach it to the latch brackets on the front
of the enclosure (Figure 9 on page 14).
2. Push the bezel in until you feel it latch into place, and pull back on the bezel slightly to
ensure it is secured.
3. Lock the bezel by inserting and then turning the key clockwise (Figure 9 on page 14).

Figure 9. Installing and locking the SPS bezel

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Replacing a Standby Power Supply

Verifying the operation of a new or replacement part

Verifying the operation of a new or replacement part


Use Navisphere Express or Navisphere Manager to verify the operation of a new or
replacement part.
If the storage system is running Navisphere Express, use Navisphere Express to verify the
operation of a new or replacement part.
If the storage system is running Navisphere Manager, use Navisphere Manager to verify
the operation of a new or replacement part.
Note: All AX4-5 series storage systems ship with Navisphere Express installed. To use Navisphere
Manager, you need to upgrade your storage system to Navisphere Manager.

Verify the operation of a new or replacement part using Navisphere


Express
1. In a browser on a network-connected host, start Navisphere Express for the storage
system by entering the IP address of an SP in the storage system.
2. In the Navisphere Express navigation pane, under View, click Components.
3. Scan the list of components to verify that all components are recognized and working
properly.
If fault lights on storage system are still lit, go to the Celerra Tools page on the
http://Powerlink.EMC.com website for more information.

Verifying the operation of a new or replacement part using Navisphere


Manager
1. Start Navisphere Manager for the storage system by entering the IP address in a browser
window.
2. In the Navisphere Manager Storage tree, locate the icon for the storage system in which
you installed or replaced the part, expand the storage-system icon, and select the Physical
icon.
3. Expand the enclosure in which you installed or replaced the part, and navigate to the
part.
4. Verify that the part is in the enclosure and that it is not faulted.

Verifying the operation of a new or replacement part

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Verifying the operation of a new or replacement part

If fault lights on storage system are still lit, go to the Celerra Tools page on the
http://Powerlink.EMC.com website for more information.

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Replacing a Standby Power Supply

Restoring trespassed virtual disks or LUNs using the CLI

Restoring trespassed virtual disks or LUNs using the CLI


When a backend FRU/CRU component fails, the virtual disks or LUNs assigned to that
storage processor trespass to the other storage processor. This keeps the data available to
the clients. After replacing the failed backend FRU/CRU component you need to restore the
virtual disks or LUNs to their original storage processor.
1. Using the CLI, log in to the primary Control Station as nasadmin and change to the root
user:
su root

2. Determine the storage-system serial number (storage-system ID):


nas_storage -list

3. Restore the virtual disks or LUNs to the correct SP:


nas_storage failback storage-system-id

For example:
# nas_storage -failback APM00070300923
id = 1
serial_number = APM00070300923
name = APM00070300923
acl = 0
done

This restores the virtual disks or LUNs to the correct SP. After the restore, both SPs have
their status listed as OK.

Restoring trespassed virtual disks or LUNs using the CLI

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Checking system status

Checking system status


Before you begin
You should still be in your HyperTerminal session.
Procedure
To view the system state:
1. Enter the following command to verify the system state:
# /nas/bin/nas_checkup

Example:
# /nas/bin/nas_checkup
]# /nas/bin/nas_checkup
Check Version: <NAS_version>
Check Command: /nas/bin/nas_checkup
Check Log
: /nas/log/checkup-run.100128-181007.log
-------------------------------------Checks------------------------------------Control Station: Checking if file system usage is under
limit.............. Pass
Control Station: Checking if NAS Storage API is installed
correctly........ Pass
Control Station: Checking if NBS clients are
started....................... Pass
Control Station: Checking if NBS configuration
exists...................... Pass
Control Station: Checking if NBS devices are
accessible.................... Pass
Control Station: Checking if NBS service is
started........................ Pass
Storage System : Checking for unsupported storage
profile.................. Pass
Storage System : Checking if Fibre Channel zone checker is set
up.......... N/A
Storage System : Checking if Fibre Channel zoning is
OK.................... N/A
Storage System : Checking if proxy arp is
setup............................ Pass
Storage System : Checking SPA SPB
communication............................ Pass
--------------------------------------------------------------------------------

If the output of the nas_checkup command indicates any problems, correct the problems
and re-do the command before continuing.

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Replacing a Standby Power Supply

Enabling CallHome or ConnectHome and Email notifications

Enabling CallHome or ConnectHome and Email notifications


Use the procedure in the section that follows for your EMCNAS version to enable CallHome
or ConnectHome and Email notification.

For EMCNAS 5.6 or later


Use a HyperTerminal session to enable ConnectHome and Email notification:
1. From the root directory, clear any existing Callhome files and enable ConnectHome:
/nas/sbin/nas_connecthome -service start -clear

2. From the ConnectHome configuration, determine the connections that are enabled:
/nas/sbin/nas_connecthome -i

Sample output:

Enabling CallHome or ConnectHome and Email notifications

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Enabling CallHome or ConnectHome and Email notifications

ConnectHome Configuration:
Encryption Enabled = yes
Dial In:
Enabled = yes
Modem phone number =
Site ID =
Serial number = HK192201084
Email:
Priority = 1
Sender Address = connectemc@emc.com
Recipient Address(es) = szg30@hosts.pvt.dns
Subject = CallHome Alert
Primary:
Email Server = sun1.hosts.pvt.dns
Secondary:
Email Server =
FTP:
Priority = Disabled
Primary:
FTP Server =
FTP Port = 21
FTP User Name = onalert
FTP Password = **********
FTP Remote Folder = incoming
FTP Transfer Mode = active
Secondary:
FTP Server =
FTP Port = 21
FTP User Name = onalert
FTP Password = **********
FTP Remote Folder = incoming
FTP Transfer Mode = active
Modem:
Priority = Disabled
Primary:
Phone Number = 918005270941
BT Tymnet = no
Secondary:
Phone Number = 918006262452
BT Tymnet = no

3. Verify that ConnectHome works with the /nas/sbin/nas_connecthome -test connec


tion_name command for each enabled connection.
For example:
/nas/sbin/nas_connecthome -t -email_1

Sample output:
----------------------------------------------------ConnectEMC 2.0.27-bl18 Wed Aug 22 10:24:32 EDT 2007
RSC API Version: 2.0.27-bl18
Copyright (C) EMC Corporation 2003-2008, all rights
reserved.
----------------------------------------------------Reading configuration file: ConnectEMC.ini.
Run Service begin...
Test succeeded for primary email.

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Replacing a Standby Power Supply

Enabling CallHome or ConnectHome and Email notifications

Sample returns for disabled connections:


/nas/sbin/nas_connecthome -t -email_2
Error 14504231218: Secondary Email is not currently enabled.
/nas/sbin/nas_connecthome -t -modem_1
Error 14504231218: Primary Modem is not currently enabled.
/nas/sbin/nas_connecthome -t -modem_2
Error 14504231218: Secondary Modem is not currently enabled.

4. Verify email notifications is configured:


/nas/bin/nas_emailuser -info

Sample output:
/nas/bin/nas_emailuser info
Service Enabled = No
Recipient Address(es) = abc@test.com
Carbon copy Address(es) =
Email Server = 1.2.3.4
Subject Prefix = Celerra Notification
Sender Address =

If the Recipient Address (es) field is empty, email notifications has not been configured
and does not need to be enabled. If you want to configure email notifications, use the
/nas/bin/nas_emailuser command or Celerra Manager to configure it.
If the Recipient Address (es) field is populated, email notifications was enabled. Re-enable
email notifications:
a. Enable email notifications:
/nas/bin/nas_emailuser -modify -enabled yes

Sample output:
OK

b. Verify that email notification works:


/nas/bin/nas_emailuser -info

Sample output:
Service Enabled = Yes
Recipient Address(es) = youremail@yourcompany.com
Carbon Copy Address(es) =
Email Server = 1.2.3.4
Subject Prefix = Celerra Notification
Sender Address =

Enabling CallHome or ConnectHome and Email notifications

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Enabling CallHome or ConnectHome and Email notifications

c. Test the configuration and verify that the configured Recipient Address(es) received
the test email:
/nas/bin/nas_emailuser -test

Sample output:
OK

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Replacing a Standby Power Supply

Returning the failed part

Returning the failed part


Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.

Returning the failed part

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Copyright 2009 - 2010 EMC Corporation. All rights reserved.


Published September 2010
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Replacing a Standby Power Supply

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