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Topic 1.
1. Sort out the words below into the corresponding columns of the table. .
1. a chocolate bar

10. Lunch

19. ice-cream

2. breakfast

11. Irish stew

20. fried fish

3. soup

12. afternoon tea

21. spaghetti

4. fruit juice

13. Ukrainian borsch

22. butter

5. rice

14. milk

23. cherry dumplings

6. dinner

15. canned fish

24. supper

7. a sandwich

16. bread

25. cheese

8. a beefsteak

17. coffee

9. a vegetable salad

18. omelette

2. Match the words and phrases given below with their equivalents or definitions.
1 . nutritious food

a) food that is not good for a healthy diet; b) food cooked in a restaurant but

2. convenience food

eaten at home; c) food that is good for health; d) hot food that is served very

3. junk food

quickly in special restaurants and often taken away to be eaten in the street;

4. a snack

e) one of the substances found in meat, eggs, fish and some vegetables;

5. minerals

food that people buy frozen or in a box, that can be prepared and cooked very

6. takeaway food

quickly and easily; g) food that is extremely important for health;

h) a

7. fibre

limited variety or amount of food people eat for medical reasons;

i) an

8. fast food

occasion when people sit down to eat food; j) food prepared in a particular

9. protein food

v/ay as a meal; k) any of the separate parts of a meal; 1) a small meal or

10. an essential diet

amount of food usually eaten in a hurry; m) the part of plants that you eat but

11 . a dish

cannot digest which helps food move quickly through the body; n) a natural

12. a diet

substance that is present in some food products.

13. a course
14. a meal

Topic 2


Before you read

1. You are going to read an article about the food people in Britain eat most often. Before reading
the article, do the crossword below by filling in the right

word from the box. Tne last one is done

for you.








1. /
2. /
3. /
4. /
5. /
6. , /
7. /
8. /
9. /
10. /
11. /

12. /
13. /
14. /
15. , / ,
16. /
17. /
18. /
19. /
20. /
21. /
22. /

2. Read the article and match the statements below with the dishes described.

British Tasty Favorites

Fish and Chips is perhaps the most famous of English foods, No matter where you live (unless it's
in the middle of the country) there will be a traditional fish and chip shop within easy walking
distance. The fish is usually cod, but there is also haddock salmon and hake to choose from. The
fish is first covered in batter, which is a mixture of flour, eggs and milk and then deep fried in a
large vat of oil. When the batter turns a golden brown, the fish is ready. Then it is wrapped with the
chips in paper, ready for you to take home, or just eat on a bench in the park and enjoy it right from
the paper.
Cream Tea To have a cream tea is a very popular afternoon tradition among the English, and most
tourists love it. There are teashops all over the country. When you order your cream tea, you will get
a pot of English tea, some scones, which are soft flat cakes made of flour eggs, sour milk and sugar,
some butter, and large dishes of strawberry jam and thick cream. Once your teacup is full, you cut
open your scone, put lots of butter on each half, then add strawberry jam and finish it off with a
large portion of cream on top.
Jellied Eels, Mash and Licor. This is a traditional lunch mostly served in cafes in the East End of
London. The eels, which look like snakes, are a popular fish. They are first boiled in pieces and,
when they are cooked, placed in large containers of a transparent, tasteless jelly and kept hot. Mash
is made up of boiled potatoes which are beaten to a paste. The licor is a thick green sauce made
from peas. This is a meal for the adventurous.
Roast Beef and Yorkshire Pudding, Sunday lunch in England is synonymous with roast beef and
Yorkshire pudding. A large piece of beef goes into the oven to cook slowly on Sunday morning. The
mixture for the pudding (eggs, flour, rnilk and salt) is beaten rapidly and left to stand for a couple of
hours. Half an hour before the meat is ready the mixture goes into a toy and into the oven. It should
rise to look like golden cakes. Add roast potatoes, green vegetables and carrots and you have the
perfect Sunday lunch.
English Breakfast. Though English people often have a cooked breakfast consisting of fried eggs
and bacon at home, especially at the weekend, there are also lots of small cafes in England which
serve breakfast. For a reasonable price you are served a huge plate of fried bacon, eggs, sausages,
tomatoes, mushrooms and bread. On the side there is toast and marmalade, and, of course, a cup of
The Indian Meal. Indian cuisine has become so popular in England that it is now an essential part
of the English diet. There are restaurants and take-aways wherever you go. On the menu you can
find a variety of curry dishes including the vindaloo, which is so hot it makes your eyes water and
causes you to sweat. Other dishes include korma, which is made with yoghurt and is very mild, and
the tasty bhuna, served with nan bread.
Haggis. This is a dish of ancient Scottish origin. It usually consists of the heart, liver and lungs of a
sheep which is finely ground and mixed with onions, salt and pepper. The ingredients are then

placed in the stomach bag of the sheep (which has been washed and turned inside out), with care
being taken to leave room for the mixture to expand in the bag. The bag is then sewn up and boiled
for three hours. The Haggis is such an essential part of Scottish cuisine that the great poet, Robert
Burns, wrote a poem entitled To a Haggis!
English Christmas Dinner. The traditional Christmas dinner is held at lunchtime on 25th
December. Most people eat roast turkey with cranberry sauce, roast potatoes, parsnips, Brussels
sprouts, carrots and gravy. This is followed by a rich Christmas fruit pudding with cream, and fruit
pies. Usually, there is so much food that the rest of it is eaten cold the next day.
1. This meal is very fattening and dangerous for people on a diet.
2. This dish is usually eaten outdoors.
3. Both dishes in this lunch are cooked in the oven.
4. This dish is usually eaten in a particular area of London.
5. This dish is eaten without crockery and cutlery.
6. This afternoon meal includes a hot drink.
7. This meal is traditionally more substantial in England that on the Continent.
8. All the ingredients of this fish dish are boiled.
9. The ingredients of this dish come from a domestic animal that gives wool.
10. These dishes were imported to Britain by immigrants.
11. It is a festive meal.
12. This meal usually includes fried bread and citrus jam.
13. This dish consists of a bird cooked in an oven and a sauce made from red berries.
14. This dish was poetized.
15. You have to be very careful not to burn your mouth with spices when you are eating one of
these dishes.
3. Fill in the gaps in the sentences given below with one of the words from the box.







1. A person who cooks food in restaurants and cafes is called a.......... A person who is responsible
for the work of all the people who cook in a particular restaurant or a cafe is called a. The object
where food is cooked is called a......... Don't confuse the name of a person who works in restaurants
and cafes with the name which is used to call somebody who leads a group of people.
2. When you eat something you haven't eaten before you first _________a little to see if you like it.
Then when you've decided you do like it, you off a bigger piece. Next you ______it carefully. Then
you _____ it, and have more if you like it.

3. Yesterday I decided to cook some special dinner. First I ________bell peppers with rice and
minced meat. Then I made a sauce, put it on the fire and ________ it continuously until it had
thickened. After that I------------ biscuits thickly with soft cheese. Lastly I
____________tomatoes thinly and _____________them with salt. The dinner was really very tasty!
4. Would you mind ________me a cup of tea, please? - Sorry, I have _______some on the table. It's all right.
5. My sister is very sensitive to________. She can't bear the __________________________of old
fish. She also doesn't like the ________of goat's cheese - she finds the ________too strong. She
only eats plain food :________dishes upset her stomach. She never eats chilli sauce because it is
too________________________ for her.

Topic 3
Before you read

1. You are going to read a newspaper article about people who never eat meat. Before reading the
text, answer the questions given below,
1. Have you ever heard of vegetarians? What is your opinion about people who do not eat meat?
2. Every day the number of vegetarians'grows up. Why do you think it happens?
3. Have you ever tried to live without meat? If yes, how did you feel?
4. If you are a vegetarian what are the reasons for your choice of a diet?
5. Do you think vegetarianism is a natural or unnatural diet?
2. Read the text given below and decide which answer A, B,C orD best fits each space.
Vegetarians don't eat___(1) meat, fish or poultry, and they avoid foods with animal products in
them. Some people___(2) red meat but they include chicken and fish in their diet. These are often
people___(3) recognize the health benefitsof a vegetarian diet________ (4) up meat completely.
This halfway position is sometimes_________(5) by people who are making the change from a
completely vegetarian diet. Vegans go one step further___(6) other vegetarians, avoiding all foods
of animal origin, such as dairy produce, eggs and. Honey.Vegetarians are___(7) in number. An
estimated seven percent of British people are now vegetarian, and there are a great many ___ (8)
who only eat meat occasionally. In the last few years, food manufacturers___(9) expanded their
vegetarian ranges, and it has become a lot easier to choose an animal-free diet. Many restaurants
also now offer a wide ______(10) of vegetarian dish. People might choose a vegetarian diet (11)
moral or health reasons, or both. Some vegetarians simply dontlike the idia of eating other
cfeatures, and they may dislike the conditions in ________(12) many animals are kept before being
killed for food. Others may have become vegetarians because of the health benefits.
l. aA.
2. A.
3. A.
4, A.
5. A.
6. A.
7, A.
8. A.
9. A.
10. A.
11. A.
12. A.

A. some
A. avoid
A. what
A. give
A, occupied
A. then
A. raising
A. other
A. are
A, diversion
A. for
A. what



C. much
C. enjoy
C. who
C. put
C. got
C. that
C. growing
C. others
C. variant
C. due
C, that



Topic 4
Before you read
I. You are going to read a magazine article about a very unusual diet
Fill in the vowels in the names of fruit and berries given below and say if you like or dislike them.
1. an _ppl
2. a ch _IT__
3. a str __wb __rr__

6. a r_spb_rr_
7. a g___s_b_rr_
8. a k_w

4. a p___r
5. a pl_m

9. a p_m_gr_n_t_
10. a b_n_n_

2. Scan the text given below and fill in the table after it.
Would you Like to Become a Fruitarian!
In many countries, the number of vegetarians, people who cut out meat and fish from their diets,
is growing. Susie Miller has gone a few stages further; she's a fruitarian a diet not recommended
for most people!
This is what she tells about her diet. 'I have my breakfast at about eight o'clock. Yesterday this
consisted of two apples, an orange and four tomatoes; I like a big breakfast. I don't drink anything
during the day such as tea or water as I find I get all the fluid I need from my diet. After breakfast I
take the children to school and then go to the gym until eleven. I work out every day. After this
morning's session I had a snack of a couple of apples and a small bunch of seedless grapes.
I then went home and did some work. I run an organization called Fresh Network, which is a
support and information network on the raw food lifestyle, and every three months we produce a
newsletter. The organization provides information on the benefits of raw food for health.
I quite often take lunch upstairs with me to eat while I'm working. Yesterday I had about 12
tomatoes, half a lettuce and then a couple of apples and orange. Some people think I have an
incredibly boring diet but this isn't the case. Because I only eat raw food, this heightens my senses
and so I find my diet wonderfully exciting.
I make sure my children have freedom of choice about what they eat. I certainly don't force
them to eat raw food but just teach them about the goodness of it. If they feel like cooked food, I'll
prepare them a vegetarian meal.
I don't like to eat food too late; it doesn't seem to agree with me. I usually have a final snack at
about eight in the evening of a couple of apples, and that's it.
I'm very unusual for a raw food eater as I don't eat nuts, seeds etc. My body is extremely
sensitive and I find I no longer need those things. I've been a fruitarian for about three and a half
years and don't miss anything. People think I have a strong willpower. But it's not really anything to
do with that. Generally speaking, I don't have to stop myself eating other things, I just don't want to.
In the winter I might have a bit of steamed vegetable once or twice a week and I usually eat
more at that time of the year than in the summer. Occasionally I get longings - a strong desire for
something else. Last winter, for example, I had a few baked potatoes but my body felt so strange
after eating them I haven't wanted them since.
It's not that you can't eat certain things, you just find the diet to suit you. There are in fact no
rules - everyone works out their own. And I've found a regime that I'm comfortable with. But it's my
regime and I don't recommend it for anybody else.
3. Fill in the table with the food and drinks Susie Miller mentioned.



4. Choose the best explanation of the underlined phrases taken from the text
1. Susie Miller has gone a few stages further.
a) Susie has chosen a very rare diet.
b) Susie's food preferences make her unique.
c) Susie's diet is stricter than that of most vegetarians,
2.I run an organization called Fresh Network...
a) Susie is the head of the organization,
b) Susie is a member of the organization,
c) Susie is an employee at the organization.
3. Because I only eat raw food, this heightens my senses...
a) Susie becomes more sensible,
b) Susie becomes more sensitive,
c) Susie becomes elated.
4. If they feel like cooked food, I'll prepare them a vegetarian meal
a) If it is necessary for them to eat cooked food,...
b) If they are not against cooked food,...
c) If they want to have cooked food,,..
5. I don't like to eat food too late; it doesn't seem to agree with me.
a) It's against Susie's principles,
b) She doesn't feel well after it.
c) It is against the rules of the diet.
5. Express your opinion on the following questions.
1. What do you think of Susie's diet?
2. Do you think she has and will have many followers?
3. Would most doctors approve of Susie's diet? Why? Why not?
4. What are advantages and disadvantages of her diet?
5. Do you think people who want to follow Susie's diet need a strong willpower? Why? Why not?
6. Why do you think Susie does not recommend her regime to other people?
7. Do you think Susie's children when they grow up would thank her for making them vegetarians?
Why? Why not?
6. Imagine that you have decided to follow Susie and become a fruitarian. Make up a menu of your
favorite fruit for a week Try to make it varied so that you don't become bored with the fruit you eat






Topic 5.
1. Sort out the food in the box below according to the tastes headings given in the table. You
may put one word more than in two columns.
lemon juice
fancy cakes
black coffee



red pepper


ice cream

fried fish

2. Read the text about the most important mineral in our diet and decide if the statements below are
true or false.
Salt and our Diet
Life depends on it as much as on water or oxygen. Human beings and animals need salt for the
proper functioning of their bodies. But it is strange to think that a mineral as cheap and
commonplace as this has played such an exotic and dramatic role in history. Salt sparked off wars in
250 BC; it caused North American Indians to hand over land and furs to European settlers; and in
Tibet, Ethiopia and Rome it was so highly valued that it became a form of money.
People were not aware of just how much they needed salt until they discovered that it had a very
practical use. If meat or fish could be kept in a barrel of salt, or brine, the food could be stored for
months without it going bad. So salt became very valuable, and demand began to exceed supply.
For Julius Caesar, the news that there was salt in Britain provided a good reason for invading the
country. And Roman soldiers were even paid in salt, so it is the origin of the word salary.
It is hardly a great surprise, then, to find that salt like gold acquired magical properties,
and stories and superstitions grew up around it. Primitive people put it on the head of an animal that
was about to be sacrificed to the gods; babies in medieval Europe were washed in salt water and
children made to wear little bags of the stuff around their necks to keep them from harm, Even
today, in many countries, the accidental spilling of salt still makes people throw a pinch of the spilt.
1. Salt was one of the causes of wars and division of territories.
2. Salt was used as a means of paying for goods,
3. People have always valued salt.
4. People used salt for preservation of meat and fish.
5. Each country is rich in salt.
6. Salt was used as an award in military actions.
7. All superstitions connected with salt show that it brings bad luck.
3. Answer the following 11 questions by ticking the corresponding column and find out if you are
keeping to a healthy diet. Tell your partner how healthy your diet is.
Do you Live to Eat or Eat to Live!

1 Do you have two or more helpings of protein foods every day (e.g.
meat, fish, cheese or eggs)?
2 Do you drink at least half a pint of milk daily (including that in
3 Do you eat liver or kidney regularly (e.g. once a fortnight)?

Do you eat fatty fish (e.g. sardines, smoked mackerel, kippers)

regularly (e.g. once a fortnight)?
Do you have, on average, at least one helping of fresh fruit or fruit

Yes No

Very Seldom

juice daily?

Do you eat at least one helping of green vegetables or salad daily?

Do you eat two or more helpings of bread, breakfast cereals, rice or

pasta daily?
If you do eat bread or cereal products, are they usually wholegrain
(e.g. wholemeal bread, high fibre breakfast cereals, brown rice etc)?

9 Do you add sugar to tea or coffee?

10 Do you usually add salt to your food at table?
11 Do you eat the fat on meat?
1. If you answered YES to the questions 1, 4, 7, 9, 10, 11, your diet is not very healthy and you may
run the risk of heart and stomach problems as well as to become overweight.
2. If you answered Yes to the questions 2, 3,5, 6, 8 your diet is really healthy and you eat to live
and not the opposite.
3. If you answered Very Seldom to the questions 2, 3, 5, 6, 8, your diet lacks some necessary
microelements and vitamins and you should probably change your eating habits.
You are What you Eat.
4. Match the 4 common names describing people who have different food preferences with the
things they like to eat
A. Hungry Harry
B. Picky Polly
C. Suzie Sweet-Tooth
D. Chilli Charlie
1.I love eating hot, spicy food. I enjoy trying foreign specialities in restaurants, and I'm also fond of
preparing exotic dishes in my own kitchen. I hate eating the same thing two days running -1 would
rather go hungry!
2. I don't mind what I eat, as long as there is some chocolate on the menu. I adore desserts: I have so
many favourites I often find it difficult to choose! I like milk shakes and fizzy drinks better than tea
or coffee.
3. I'm not keen on dishes which don't look beautiful. In fact, I haven't got a large appetite. There are
all sorts of things I refuse to eat at all, and even when I'm given one of my favourites I always leave
half of it on the plate.
4. I'm more interested in quantity than .quality. I can't stand getting up from the table if I still have
room in my stomach. I prefer rice or potatoes and cooked vegetables to salads, and would rather
drink Coke than fruit juice.
5. Identify yourself with one of the characters. Then read what your tastes in food tell about your
Character Analysis

A. Chilli eaters are brave and adventurous; they like to shock, but they get bored and restless very
B. Sweet eaters are easy-going and sociable but they lack confidence. They are kind and
sympathetic but not always reliable.
C. Hungry eaters are hard-working and generous; they aren't ambitious and hate changes of any
sort. They worry about the future.
D. Picky eaters are artistic and sensitive but they lose their tempers easily. They set themselves
very high standards and don't like to fail.
6. Answer the questions given below.
1. Can you say that you belong to only one type of eaters? Why? Why not?
2. How similar are your tastes to the tastes of your family and your best friends'?
3. What dish can't you stand though all your family enjoys it?
4. What is your favourite ice-cream flavour?
5. What are your favourite sandwich fillings?
7. Fill in the blanks with one suitable word and read a magazine article about fast food.
Should FAST FOOD be a Fact of your Life?
The big three fast food giants - McDonald's, Kentucky Fried Chicken and Wimpy - sell more____
(1) 500 million of food a year in Britain. But junk food junkies risk saturatint their systems____(2)
fat and running short of essential fibre and vitamins if they fail to ____ (3) attention to the warnings
published by nutritionists who____(4) that there are nearly two ounces of fat in a halfpounder
burger and up ____ (5) 12 teaspoons of sugar in a large cola. Besides many takeaways are a____(6)
source of essential nutrients. A double burger, fries and milkshake___ (7) half the day's total calorie
needs for an average grown up person, but just 18 per____(8) of the vitamin A needed, 26 per cent
of the vitamin C and 31 per cent of the iron. So think twice___(9) visiting one of the fast food
restaurants no matter how busy you are.
8. You are going to read some recommendations on how to make your diet healthier. Fill in the
missing letters and read some recommendations on how to make your diet healthier.
Have you put off changing the way you eat because h-----y (1) eating-advice in the past has
concentrated on telling you what you shouldn't eat? Well here's the good news - there are many
d-------s(2) foods which you can eat more of, especially f---t (3) and v--------s (4). Fruit and
vegetables are full of v------s (5), m------s (6) and f---e (7) that are needed to maintain good health.
Experts all agree that a healthy d--t (8) is low in fat, rich in fruit and vegetables and also in starchy
foods such as p------s (9), b---d (10), pasta and r--e (11). Most people need to double the a----t (12)
of fruit and vegetables they eat, no matter whether they are f---h (13), f----n (14) or c----d (15), to
about 400g in total to get the right balance* The e-----t(16) way of doing this is to adopt a five-a-

day rule. Potatoes should not be I------d (17) in your five-a-day total as they are classified as starchy
foods. Many dieters find s----s (18) to be their downfall while trying to eat healthily. They find
c -------e (19) bars, c----s(20) and b------s (21) all too convenient. But have you ever realised that
fruit and vegetables are the ultimate fast food because they need no p---------n (22) and can be
eaten raw? Try biting into a b----a (23), a c----t (24) or even some dried fruit as an alternative. So
why not make your diet healthier and r----r (25) by eating more fruit and vegetables?
9. Study the table below and answer the questions given after it.


Common Source

Important Functions

Dairy produce,
vegetables, liver,
Meat, milk, fish,
whole cereals

Essential for normal growth and

good eyesight. Helps prevent
Keeps nerves and muscles
functioning efficiently. Helps new
blood cell formation, and vital for
clear, healthy skin.
Fresh fruit, green
Necessary for healthy blood
vegetables, potatoes, formation.

Problems caused by lack of

Night blindness, skin trouble,
tendency towards colds, and throat
and chest infections, poor growth.
Nervous disorders, poor appetite,
sore tongue and mouth, cracked
lips, stiffiiess in limbs, skin
troubles, sensitivity to sunlight.
Sore bleeding gums, loosening of
teeth, pains in joints, slow wound

Egg-yolk, fish, fish- Helps the body convert and use

Soft bones, weak spine, bow legs.
liver oils, sunshine calcium, which is essential for
strong teeth and bones.
Eggs, peanuts,
Believed to be necessary for healthy Red blood cell deficiency
apples, lettuce
nerves and muscles, and a vital
factor in blood cell formation.

1. Which vitamin will your body get if you eat a lot of apples?
2. Which products do you have to eat if you want to have healthy teeth?
3. Which vitamin does your body need to provide you with good muscles?
4. Deficit of which vitamin results in weak gums and teeth?
5. The lack of which vitamins is responsible for skin problems?
6. Which vitamin helps children to grow?
7. Which vitamin is believed to strengthen bones?
8. Which products are rich in calcium?
9. Which vitamin is necessary for quick wound healing?
10. Answer the questions given below.
1. Are you interested in the cuisines of different cultures? Why? Why not?
2. Do you enjoy trying dishes you've never tasted before? Why? Why not?
3. Do you enjoy eating in the open air? If yes, what do you usually eat?
4. Does in your opinion food taste better eaten outdoors? Why? Why not?
5. How do you feel about eating in bed?

6. Would you rather eat nothing than eat something unhealthy? Why? Why not?
7. Do you ever leave home in the morning without having breakfast? Why? Why not?
8. Do you like experimenting while making salads or cooking other dishes? Why? Why not?
9. What is your opinion about fast food?
10. Have you ever tried to become a vegetarian? Why? Why not?
11. What do you like to eat or drink to keep you cool in summer?
12. What kind of food helps you keep warm in winter?
13. Which do you prefer: eating alone or in the company of good friends?
14. Would you rather eat in an expensive restaurant or have a simple home-cooked meal?
15. Do you think eating is one of life's pleasures? Why? Why not?
16. Do you ever show your affection for someone by cooking them a meal?
17. Is there any kind of food you find too disgusting to eat? If yes, which is it?
18. If you feel sad, can eating something delicious make you feel better? Why? Why not?
19. Does anyone ever force you to eat anything? If yes, what food is it?
20. What eating habits does your family have:
Do you eat separately or all together?
Do you observe any table manners? If yes, what are they?
Do you have any traditional table settings?
Do you eat anything between meals?
Do you ever eat in a hurry?

Topic 6.
Before you read
1. How many jobs in a hotel and restaurant can you think of? Write in your own language if
2. Milan Havel works for a large hotel in London. He is giving a presentation about the hotel's
'My name's Milan Havel, and I'm an assistant manager at the Hotel Ambassador in London. There
are two assistant managers, and one of us is always on duty at busy times. The general manager has
overall responsibility, of course, and we report directly to her. We are responsibfe for the day-to-day
running of the hotel. We plan the work schedules, manage the accounts, and deal with any problems
to do with staff or guests.

We have a staff of about 100 people. Basically, there are four departments, each with its own
Firstly, there's front of house - that's receptionists, the people who deal with out guests on a daily
basis. They check guests in and out, take reservations, make sure that everyone is getting the service
they need. The reception team usually consists of a supervisor and two or three receptionists,
depending on the time of day. They report to the front of house manager, who is also in charge of
the porters and doormen.
Then there's housekeeping all the services to do with the rooms. The head housekeeper is in charge
of this. She has a team of maids who make up the rooms, provide towels and bed linen, and ensure
that everything is ready for a new guest. She also looks after laundry, and cleaning in other parts of
the hotel.
The banqueting and conference manager organizes all the events that take place in the hotel. That
could be a one-day conference for twenty people, or a big corporate function with hundreds of
guests. He has a team of event organizers who look after groups and parties. For smaller functions
we use our in-house catering staff, but for big occasions we employ agency staff by the hour.
And finally, there's the food and beverage manager, I'll tell you more about the restaurant in a
3. Complete the sentences (1-5) -with a phrase from the box. Look back at the text to help you.
More than one may be correct
responsible for manage(s) B in charge of look(s) after report(s) to u deal(s) with
1. a) The general manager is____________ the whole hotel.
b) She probably___________ the company managers.
2. a) The assistant managers________ the general manager.
b) They always_______ day-to-day problems.
3. a) The receptionists ___________ the guests.
b) They have to ___________ the front of house manager.
4. a) The head housekeeper ________the cleaning.
b) She ________a group of maids.
5. a) The events organizers are ___________ parties and groups.
b) They ________the banqueting and conference manager.
4. Read the text and draw the organization chart for the food and beverage department
The food and beverage manager is responsible for the restaurant and the kitchen. Three people
report directly to him: the head waiter, the bar manager, and the head chef. The head waiter
manages the specialist wine waiters and the other waiters and waitresses. The bar manager is
responsible for the bar staff. The head chef manages the kitchens and under him comes the assistant

or sous chef Then any other chefs report to the sous chef. Finally, the kitchen porters come at the
bottom of that reporting line.
5. Complete the job descriptions (1-8) with the jobs on your food and beverage department
organization chart.
l. The _____________manages the bars on a day - today basis.
2. The____________ wash dishes and do very simple jobs in the kitchen.
3. The____________ serve drinks to customers, mix cocktails, and clean, all the glasses.
4. The____________ looks after the wines in the wine cellar, and advises customers on which wine
to choose.
5. The_____________ manages the day-to-day running of the kitchen.
6. The_____________ serve food to restaurant customers.
7. The____________ helps the head chef and looks after the kitchen staff.
8. The____________ is responsible for the restaurant and the kitchen staff.
Imagine you are the food and beverage manager. Prepare a short presentation about the jobs and
responsibilities of the people in your department. Use Milan's presentation in Exercise 2 to help
you. Organize your talk like this:
- introduce yourself: My name's ... and I'm the...
- introduce your department: Basically, there are three sections ...
- say who is responsible for the different departments, and what people do: The head-waiter...
Get real
Work in pairs. Use the Internet, magazines, or reference books to find out what these people do
in a hotel or on a cruise ship. Report back to your class and note any other interesting jobs you find:
night porter, chef de partie, casino manager, purser, cruise director.
Topic 7
Before you read
1. Work in pair. Decide which qualities you need for each of these jobs in a restaurant. Some
qualities may match more than one job.

be a good cook




be a leader

2. Two customers, Paul and Ilona Martin, arrive at a restaurant It's 8.30 p.m. Read the four
dialogues (waiter=W, Paul =P, Ilona=I). Fill in the gaps with the phrases in the box.
we'd like a your table is ready can I have what name is it Do you have Would you like
Here's the menu can I help you so that's I'm sorry, we're fully booked

1. W: Hello, (1)______?
I: Hi, yes, (2)_______table for two.
W: (3)______a reservation?
I: No, we don't
2. W:(4)________at the moment. But we have a cancellation at 9.00,
P: At 9.00. Yes, that's fine.
W: OK, (5)______,please?
P: Martin,
W:(6)______smoking or non-smoking?
I: Non-smoking, please.
3. W: Would you like a drink while you're waiting?
P: Yes, er...(7)________a beer, please?
W: And for you?
I: I'll have a sparkling mineral water.
W: OK, (8)____a beer and a water.
4. W: Excuse me, (9)__________This way, please ... Is this table all right for you?
I: This is fine.
W: (10)____, the specials are on the board.
P: Thank you.
1. Read the dialogues again, Underline the phrases that mean:
1) until your table is ready
2) have you booked?
3) come with me
4) someone has said they are not coming
5) dishes which are only available today.
2. Who usually says these things? Write W (waiter) or C (customer).
1) Can I have your name?
2) We have a reservation for 9.00.
3) I have a cancellation for 8.30.
4) Would you like a drink?
5) Do you have a table for four?
6) Do you have a reservation?
3. Work in pairs. Read the dialogues from Exercise 2 aloud.
4. Work in pairs. Make up a dialogue using the information below. Try to use phrases from
Exercise 2. When you finish, change roles.

It is 9.00 on Friday evening and your restaurant is fully booked. You have one table free at 9,30 due
to a cancellation. Four customers arrive. One of them speaks first.
- Greet them and check if they have a reservation.
- Offer them a table at 9.30.
- Ask for a name.
- Offer them drinks.
- Tell them when the table is ready.
- Give them the menu and specials.
You are with three friends. It is 9.00 on Friday evening and you want to eat at this restaurant. You
don't have a reservation. Most restaurants in town are fully booked. Speak first.
- Greet the waiter and ask for a table for four.
- Say you don't have a reservation.
- Accept the offer of a table at 9.30.
- Give your name to reserve the table.
- Order drinks.
Get real
Work in groups. Use magazines or the Internet to find adverts for restaurants in your town. Create a
'restaurant guide'

Topic 8.
Before you read
1. Match the words and phrases (a-f) -with the pictures (1-6).
a) single room b) double room c) twin, room d) family room

e)en suite room f) dormitory

2. The receptionist (R) at the Hotel di Lago is taking a telephone reservation from a guest (G),
Read the first part of the dialogue below. How many functions (a-f) does (R) do, and in what order?
a) Ask when the reservation is for.
b) Ask for the guest's name.
c) Give the price of the room.
d) Ask how many nights the guest is staying.
e) Give the name of the hotel.
f) Ask for a credit card number.

R Hello. Hotel di Lago. Can I help you?

G Hello. I'd like to make a reservation, please.
R Certainly. When is it for?
G For the weekend of 25th and 26th June.
R OK. How many nights is that for?
G Three nights - Friday, Saturday, and Sunday.
R Is that a single or a double room?
G A double room, please. With a bathroom.
R All our rooms have a bathroom. That's 120 euros per night, including tax.
G That's fine.
R Would you like a smoking or non-smoking room?
G Non-smoking, please.
R OK, so that's a double room, non-smoking, for three nights, from Friday 24th to
Sunday 26th June.
G That's right.
3. Look back at the things a receptionist needs to do when taking a reservation. Can you add to the
4. Complete the second part of the dialogue with the words:
*confirmed * credit card * expiry date * name
R Can I have your____, please?
G Yes, it's Dowling, Anita Dowling.
R Sorry, can you spell that, please?
G Yes, it's A-N-I-T-A, Dowling, D-O-W-L-I-N-G.
R OK. Can I take your ____ details?
G It's a Visa card, number 483 8 1867 3324 0089.
R Let me just check ... 4838 1867 3324 0089.
G That's right.
R And what's the____?
G It's09/05-September2005.
R OK, that's all ____for you, Ms Dowling. We'll look forward to seeing you on
24th June.
G Thank you very much. Goodbye.
5. Work in pairs. Read the telephone dialogues in Exercises 2 and 4 aloud.
6. Work in pairs. Read the reservation form and role play a dialogue between a guest and a

Hotel Dubrovnik
Arrival date
Departure date
Room type
Guests name
Telephone no.
E-mail address
Room rates
Credit card details
Type of card (Visa, Amex, etc.)
Cardholder's name
Card number
Expiry date

Customer reservations
16 March
18 March
single, non-smoking
Tony Jamieson
(00 44) 020 8769 7883
Single 125\ Double 150
Mr T. Jamieson

Get real
Work in groups. Find out what types of hotels and room prices there are in your town or area.
Create a short guide for visitors. Remember to include a budget option, a mid-range option, and a
luxury option if you can. Use your price guide to practise role playing the dialogue.

Topic 9.
Before you read
1. You have won the prize of a weekend in a hotel. Which three of these things would be most
important to you and-why?
gym swimming pool famous restaurant beautiful view of the city near to shops near to
museums and tourist sights satellite television sauna
Is there anything you want to add?
2. Read the information about three different hotels from a guidebook. Answer the questions.
1. Which countries are they in?
2. Which one would be most suitable for:
a) a businessman travelling to a meeting?
b) a family with two young children?
c) a student backpacking around Europe?
1. Hotel Heart ***($$$)
A family-run, -traditional hotel in a stunning mountain location, with views of the Alps and the
town of Gstaad. Indoor swimming pool, large garden, tennis, games room, babysitting service,

Delicious local food. 35 comfortable, spacious bedrooms. Mid-priced. D, B&B, TV, minibar,
wheelchair access,
2. Hotel Metro* ($)
Centrally-located budget hotel with friendly staff. Close to Latin Quarter and Sorbonne - clean, but
quite noisy, Basic double and triple rooms - many are small and cramped. Cheap dormitory beds
also available. Baggage lockers. Internet cafe. Room only or B&B.
3. Ambassador ***** ($$$$$)
Luxurious, modern hotel with discreet and professional staff, Central, yet quiet, close to the
financial district. Top floor suites have spectacular views of Manhattan. Internet access in all rooms,
two pools, gym, sauna. Laundry/valet service. Extensive breakfast and dinner menu. Three bars. 24hour room service. Limousine service to and from airport. D, B&B, satellite TV, minibar,
wheelchair access.
3. Read the information again. Tick the facilities that each hotel has.

swimming pool
fitness room/gym
room service
Internet access
laundry service
baggage lockers
disabled access
4. These adjectives come from the information in Exercise 2. Use the Glossary or a dictionary to
check any words you don't know.
*luxurious * modern * cramped * traditional * basic * comfortable * friendly * centrally-located
*spectacular * quiet * noisy * spacious professional
1. Which adjectives can be used to describe (a-c) below? Some adjectives can be used to describe
more than one thing.
a) a hotel?

b) a room?

c) the service?

2. Which adjective can be used to describe a view?


Work in pairs. Discuss what kind of hotel would be most suitable for the following guests.

1. A couple and three young children who want a cheap holiday.

2. A retired couple who have a lot of money.
3. A group of people from a computer company at a conference, one of whom is disabled.

6. Choose one of your hotels from Exercise 5. Write a description of the hotel for a guidebook.
Get real
Work in groups. Use the Internet or magazines to find information about places to
stay. Get information about the:
biggest hotel you can find

cheapest bed and breakfast

most unusual hotel.

Report back to your group and create a 'hotel guide.