SWITCHING

IN SYSTEM & SERVICE DESC.

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Engineering Instructions for

IN SYSTEM & SERVICE DESCRIPTION
msZ xZr Document No.

EI/IN SYSTEM/10-11/ 51

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GR No. GR/INS-01/04. MAR 2006

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Telecom Quality Assurance circle, Bangalore

AlqSi Approved by

The CGM, TQA circle, Bangalore

eU MUl M SlM Date of Issue

13-01-2011

Written by

NIRMALA RANI (BGTD)

Expert Comments

Lakshmi Ramanathan (QA Circle)

Restricted use by BSNL Employees only

All efforts have been made to incorporate all relevant up to date information available, any discrepancies
or need for addition or deletion is felt necessarily may please be intimated to this office for further
improvement,on E-Mail Id cgmtqa_ei@ bsnl.co.in (or) cgmtqa.ei@gmail.com

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Office of Chief General Manager

Telecom Quality Assurance circle
II Floor, Sanchar Complex,
th
BSNL-WMS Compound, 9 Main,
th
Jayanagar 5 Block, Bangalore - 560 041
Tel: 91 80 26533100 Fax: 91 80
26530681
Visit us at www.qa.bsnl.co.in

DISCLAIMER:FORINTERNALCIRCULATIONAMONGBSNLEMPLOYEESASAGUIDELINEFORINSTRUCTIONAL
PURPOSE.

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IN SYSTEM & SERVICE DESC.

CONTENTS
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Description
Introduction, Characteristics of IN
IN Conceptual Model
IN services offered by BSNL
Virtual Calling Card- General Description
FPH,PRM,UAN,UPN : Features
UAN
VPN, PRM
Televoting
FAQ

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IN SYSTEM & SERVICE DESC.

INTRODUCTION
The development of IN architecture was initiated by Bellcore in USA in order to help the
Regional Bell Operating Companies to become more competitive in deregulated
telecommunications environment.
What is an Intelligent Network?
An Intelligent Network is a telephone network architecture in which the Service Logic,
handling a call, is located separately from the switching facilities. This allows services to be
added or changed, without having to redesign switching equipment.
Historically, intelligence and switching functions were closely integrated in the telephone
exchange. The Intelligent Network introduces the concept of separating these two functions. The
intelligence, or logic, to set up a call or to control a service is separated from the switching.
The basic idea of IN has been that it facilitates the provisioning of services independently from
the telecommunications networks and equipment vendors. So, IN acts as a distributing and
centralizing framework of the telecommunications services. With this framework, it is possible
to introduce advanced customer oriented services rapidly and cost effectively.
The objective of IN is to allow the inclusion of additional capabilities to facilitate provisioning of
service, independent of the service or network implementation in a multi-vendor environment
Characteristics of IN:
Characteristics

Description

Quick Development

IN operators can develop and deliver systems and services in the shortest

Time

time possible.

Custom-made

IN service creation tools allow designers to create services which are custom-

Services

made to both Provider and Subscriber specifications.

Flexibility and

The underlying hardware and software are configured to grow with new
updates. The IN system as well as the services on the system are easy to
modify.

adaptability

Cost-effectiveness

Supportive
business

With a distributing and centralizing framework of the telecom services using

IN, it is possible to introduce advanced customer oriented services rapidly and
cost effectively.

to

Services are designed to support business, both in relation to the needs of the
subscriber and of the enduser.

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Standardised

IN SYSTEM & SERVICE DESC.

availability
uniformity
ease of use
reliability
ease of upgrading
smooth migration

Extensive use of information processing techniques;

Efficient use of network resources;
Modularization and reusability of network functions;
Integrated service creations
Flexible allocation of network functions to physical entities;
Portability of network functions among physical entities;
Standardized communication between network functions
Control of some user-specific service attributes;
Standardized management of service logic.

IN is applicable to a wide variety of networks, including :

Public switched telephone network (PSTN)

Mobile (GSM,CDMA)

Packet switched public data network (PSPDN)

Integrated services digital network (ISDN)

IN Standardisation
The IN standards are defined by ETSI and CCITT presently ITU-T. IN platform uses ITU-T
standards

IN Conceptual Model
The IN Conceptual Model (INCM) is defined in the CCITT Recommendation Q.1201. It is a
frame work for the design and description of IN architecture.

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IN SYSTEM & SERVICE DESC.

COMPONENTS OF IN PLATFORM:

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IN SYSTEM & SERVICE DESC.

Service Switching Point (SSP)

The Service Switching Point hosts the Service Switching Function.

This belongs to the access network and will communicate with the SCP.

Its main function is to invoke call and non-call related services on the IN platform.

The SSP can be part of a PSTN/ISDN network, but other networks are possible like
PLMN, IP etc.

The hardware used to implement the SSF depends on the access network.

The main difference of SSP from an ordinary switch is in the software where the service
switching of IN is separated from the basic call control.

Service Control Point (SCP)

The Service Control Point hosts the Service Control function.
The Service Control Function:
Interfaces and interacts with Service Switching Function / Call Control Function,
Specialised resource function (SRF) and service data function (SDF).

Contains the logic and processing capability required to handle IN service attempts.

Is managed, updated and/or otherwise administered by a Service Management Function.

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Service Data Point (SDP)

The Service Data Point implements the Service Data Function.
It hosts all the data related to the services running on the IN Platform.
The Service Data Function contains customer and network data for real time access by
the SCF in the execution of an IN service.
It interfaces and interacts with SCF as required;
It is managed, updated and/or otherwise administered by an SMF.
The SDF contains data relating directly to the provision or operation of IN services. Thus
it does not necessarily encompass data provided by a third party, such as credit
information, but may provide access to these data.
Service Management Point (SMP)
The Service Management Point hosts the Service Management Function.
This entity is involved with activities for service deployment, service provisioning,
control, monitoring and billing.
Specialised Resource Point (SRP)
The SRP provides Special Resource Functions such as customized and concatenated voice
announcements, voice recognition, and Dual Tone Multi-Frequencies (DTMF) digit collection
and contains switching matrix to connect users to these resources. The SRP supports flexible
information interactions between a user and the network. The SRP may directly connect to one
or more SSPs, and/or may connect to the signalling network.
IN Services Offered by BSNL
PRE PAID
VCC (Virtual Calling Card or Indian Telephone Card )

ACC (Account Calling card)

FLPP (Fixed Line Prepaid service)

POST PAID
FPH (Free Phone /Toll Free)

UAN (Universal Access Number)

VPN (Virtual Private Network)

PRM (Premium Number)

UPN (Universal Personal Number)

Televoting
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VCC / ITC - Brief Introduction

Using ITC Prepaid card local, STD or ISD calls can be made from any BSNL land line /
mobile phones .

Cards can be used even with phones are not having STD/ISD facility or STD/ISD locked
with dynamic locking.

The calls are charged to the card and not to the telephone connection being used.
Equipped with this card, you can enjoy the freedom of making calls anywhere, anytime,
from any telephone of BSNL all over India.

India Telephone cards are available on sale at all Customer Service Centers of BSNL and
through its franchisees appointed in different cities.

Online sale of ITC cards are available through BSNL website www.bsnl.co.in.

VCC / ITC - Brief Introduction

Using ITC Prepaid card local, STD or ISD calls can be made from any BSNL land line /
mobile phones .

Cards can be used even with phones are not having STD/ISD facility or STD/ISD locked
with dynamic locking.

The calls are charged to the card and not to the telephone connection being used.
Equipped with this card, you can enjoy the freedom of making calls anywhere, anytime,
from any telephone of BSNL all over India.

India Telephone cards are available on sale at all Customer Service Centers of BSNL and
through its franchisees appointed in different cities.

Online sale of ITC cards are available through BSNL website www.bsnl.co.in.

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IN SYSTEM & SERVICE DESC.

Virtual Calling Card- General Description

Virtual Calling Card- Service Features

Credit Limit

Real Time Credit Supervision

Follow on Call
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Language Selection

National/International Call Restriction

Warning Tone

Activity Period Warning

Account Balance Announcement

IN SYSTEM & SERVICE DESC.

Valid:
The prepaid card parameters have been introduced in the IN platform. The card is ready for
activation until the end date of validity.
Active :
The card is activated at the first connection to make a call. In this state, the service user can make
calls during a period if the card credit is positive.
Deactivated:
The card is deactivated in the three following cases :
The service user calls for the first time after the end date of the validity period
The end date of activity is passed
The card credit has gone to minimum credit to make a call
Blocked:
On service provider command, the service user is no more able to make calls. The service user
can access to the help desk to unlock the card.
Account Calling Card (ACC)
Subscribers / companies who want to have a prepaid permanent account with BSNL can
make use of this service.
Credit amount can be recharged as and when required.
Possible to make simultaneous call by using the same account number

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Postpaid Services
Postpaid services are also called as FRC services (Flexible Routing & Charging)
The FRC Service enables:
To setup and to handle automatically calls with a flexible routing and charging.

Destination can be: an announcement, a destination number or a group of destinations

Destination depends on criteria such as: date, time, the origin of the call, traffic.

FPH,PRM,UAN,UPN : Features
Translation

Call establishment

Origin Dependent Handling

Date/Time Dependent Handling
Prompt&Collect routing
Call Distribution
Line hunting
Multiple level menus

Activity period
Call Queuing
Call rerouting
Call limiter
FRC supervision

Service user interactions

Announcement prior
establishment
Customized Recorded
Announcement
Authentication
Language selection

Restrictions
to

call

11

Provider incoming black list

Calling party category restriction
Time limit per call
Black and white list per number
(2 lists)
Temporary deactivation
Incoming grey listInternational
outgoing
call restriction

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Service access restriction features:

black list,
origin
date & time,
calling party category,
black & white list,
call limiter,
number of calls over a period,
multi level menu
Call processing features :
time limit per call
no reply timer
line hunting
call rerouting
call queuing
service announcement

Universal Access Number (UAN):

This service enables a subscriber to be reached nationwide under a unique IN number.

UAN Full and Split charge
UAN (Full Charge): 1860425 0000 - 4999
Call charges are paid by the calling subscriber.
UAN (Split charge): 1860425 5000 - 9999
This facility allows the users to share the call charges. In this case the calling subscriber
will pay local call charges and the called subscriber will pay for the long distance .

UAN Management

Code: 1807 425

Annc: Please dial the UAN number
Dial XXXX
Annc: Dial your PIN
Annc: Menu:
1 to register new destination
2 to deregister
3 to modify PIN

UPN Advantages

It is convenient for the user who is on the move between offices or different cities but do
not want all calls to come on his mobile .
The subscriber can retain the UPN number even after the office location changes .
UPN can be mapped on to any land line or mobile. Thus can avoid giving mobile number
to everyone .
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VPN- Network Architecture

VPN- Service Features:

On-Net to On-Net call

On-Net to Off-Net Call
Off-Net to On-Net Call
Off-Net to Off-Net Call
Call Forwarding- Conditional and Unconditional
Hunting Lists
Exception List
Date and Time Screening
Call duration control

Access Code: 1801425 PNP

In new technology switches and Mobiles, 1801425 is replaced with # , to make dialing
easy for customers.
PNP Private Number Plan, varies from 2 digits to 14 digits.

Premium Rate Service

This service enables service subscribers to provide information to callers at a premium calling
rate.
Access code: 1867425

0000 2999: 4sec pulse

3000 5999: 12 sec
6000 6999: 30 sec
7000 7999: 60 sec
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8000 9999: reserved

This service is accessible from BSNL Prepaid Mobiles only.

Tele Voting- General Description:

Tele Voting- Service Triggering:

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IN SYSTEM & SERVICE DESC.

Tele Voting- Service Features:

Origin dependent handling:
Call handling according to the origin of the call, determined with the first few
digits of the calling line for fixed phones or the first few digits of the location
number for mobile phones.
Two types of routing exist when the Origin Dependent Handling criterion is
used:

routing to a fault announcement, for the origin areas not defined,

routing to a destination (that can be an announcement or a
PSTN/PLMN number), for the allowed origin areas.

Day & Time dependent handling:

VOT call handling depends on day/time
Two types of routing exist:
routing to a fault announcement, for the forbidden day/time
routing to a destination (that can be an announcement or a
PSTN/PLMN number), for the allowed day/time
BSNL IN Services: GPIN(General purpose IN): VCC, ACC, FPH, PRM, UAN, UPN, PRM,
VPN,FLPP (KOL&AHM)
MCIN(Mass calling In): VOT, FPH, PRM UAN

Scope of future services:

It is intended that the long-term architecture support video, image, audio, text and data services,
etc.

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FAQs

1. Can IN services be used with GSM/ CDMA phones?

Yes, IN services can be used with GSM/ CDMA phones.
2. If yes, what is the method of accessing through GSM/ CDMA phones?
Just directly dial the IN service number - e.g. 1800-425-2222, 1860425-2222 from GSM/ CDMA phones.
3. How can we identify the operator from the numbering scheme used?
From the SCP code allotted. e.g. Toll free service - 1800 is access
code, common for all.
425,345,233,180 - BSNL SCP
100,200,300
- Reliance SCP
419,209
- Tata SCP
102,103,500
- Bharti SCP
270,274,833
- Idea SCP
120,121,123
- Vodafone SCP
4. What are the SCP codes of BSNL?
SCP code
SCP name
233
Ahmedabad
425
Bengaluru
424
Hyderabad
345
Kolkata
180
Lucknow
5. What are the Access codes of different IN services
Service
Service code
1800
Free phone(Toll-free)
1801
Voice VPN
1802
ITC
1803,1861,1862
Televoting
1804
Account Calling Card
1860
Universal Access Number
1867
Premium Rate Calls
6. Is there any shortcut method to avoid repeated dialing of numbers
while using ITC card through mobile/feature phones?
Yes.
This
procedure
makes
the
dialing
easy
for
ITC/CALLNOW/GULFCALLNOW card from BSNL mobiles/landline
feature phones. Virtual Card Calling (VCC) Code and 16 digit secret code
need not be dialed each time by the customer for making calls. Virtual
Calling Card Code and 16 digit code has to be stored in contacts in the
mobile so that dialing is made automatic. The contact can be updated
for new 16 digit code whenever the new card is purchased.
Procedure for storing :
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a. Store the following with the contact name UITC(or any other name of your
choice) in your handset/feature phone:

1802XYZ
T
ABCDEFGHIJKLMNOP#
Where:
1802 is the Service Access Code
XYZ is the SCP code(as mentioned on the back of VCC card)
Stands for pause which instructs telephone dialer to pause before
dialing next digits. There are various methods for inserting pause in dialing
digits in different model handsets. In Nokia handsets three consecutive * or
p instruct dialer to pause. However in Window Mobile and Blackberry
Pause can be inserted by going to Menu and then selecting Insert Pause.
For exact method for inserting Pause within dialing digits Handset Manual
can be referred.
T- is to be replaced by either 1(for English) or 2 (for Hindi) depending upon
language choice.
1. ABCDEFGHIJKLMNOP is 16 digit secret code
To make call using U-ITC/ITC/CALLNOW/GULFCALLNOW:
1. Call the contact stored as UITC or the name as stored
2. As all the digits (8+16) are to be dialed automatically by the mobile, Please
waitand you will get the announcement indicating the balance amount.
This will be followed by the announcement Please dial the number you wish
to call
3. Dial the outgoing number.
4. Call is materialized.

7. Who can subscribe for Toll free phone service, Universal Access Number
service, Voice Virtual Private Network service and Televoting Service?
a. Toll Free phone service?
Enterprises or organizations with large customer base or having call centers.
Retail products and services Industry.
Ideal for hotels and restaurants.
Companies providing after sales support as customers associate a Free phone
number with the quality of the business products or services
Whole business community in general

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b.

IN SYSTEM & SERVICE DESC.

for Universal Access Number service?

The service is an ideal business promotion tool for business communities who want
the people to call them without any hassle
Hospitals, Educational institutes, NGO, Law firms
Medium and small firms
c.

for Voice Virtual Private Network service?

Good for institutions, Government departments and businesses.

All type of companies, distributors, firms, institutions, housing society etc
d. for Televoting service?
Media like TV and Press.
Policy making bodies, political party/activities
Quiz shows, contests, events, product choices, concepts, programmes, song and
beauty contests etc

8. Who can use Universal ITC?

Anyone desirous of making Local / STD/ ISD calls
9. How to buy India Telephone Card (ITC)?
India Telephone cards are available on sale at all the Customers Service
Centers of BSNL and through its franchises appointed in different cities.
Purchase online at http://portal.bsnl.in/itc/aspxfiles/login.aspx
10. Whether access to PRM services can be had from Landlines?
No.

Access to PRM service is barred from Postpaid network of Landline and

Mobile .
Access to PRM service (1867-xyz) is allowed through Prepaid GSM
Mobile only (where xyz is SCP code- 180, 233, 345, 425 corresponding
to SCP Lucknow, Ahmedabad, Kolkata and Bangalore)

11. What is the contact number for assistance regarding IN services?

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. Customer service number 1800-345-1800 or any BSNL customer service

centre in your locality.
.Download forms from www.bsnl.co.in/forms.htm

******End of document******

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