SmartData Version 2.

7 SP1

SYST Settings Guide

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DOCUMENT INFORMATION
Doc Ref: 431-2710-01
Edition 2
July 09

Contents iii

Contents
Introduction .......................................................................................... 1
SYST Table Structure ................................................................................................... 1
SYST Table Column Definitions .................................................................................. 2
Viewing the SYST Settings from the Design Studio .................................................... 3

System Configuration Settings .......................................................... 5

Software Support ............................................................................... 15
Calling SmartStream Technologies Support ............................................................... 15
Before you call... ......................................................................................................... 16

Introduction 1

Introduction

The SYST table is a database table in which many of the system-wide

configurations used with SmartData are stored.
This document describes the system configuration settings that are stored on the
SYST table. It consists of the following:

A description of the structure of the SYST table

A description of the columns on the SYST table

An overview of how SYST settings can be viewed from the Design Studio

A detailed list of all the system configurations consisting of:

The internal name by which the configuration is identified

The description used for the setting in the Design Studio

A brief description of each setting

SYST Table Structure

Generally, each row on the SYST table relates to a different system
configuration setting.
Each row on the SYST table is identified by a unique value held in the
SYST_NAME column. The SYST_NAME is used internally by the code in the
to identify each of the different configuration settings.
Strictly speaking, the SYST settings are unique on SYST_NAME and
SYST_OCCURRENCE. SYST_OCCURRENCE is used rarely, when a
configuration setting is stored over several rows in the SYST table.
Other details of the configuration are held in the SYST_VALUE,
SYST_FLOAT, SYST_STRING or SYST_DATE columns on the SYST table,
depending on the type of data required. The server engines use the SYST_TYPE
column to determine the type of data held and therefore the column in which the
value will be stored on the SYST table.

2 SYST Table Column Definitions

SYST Table Column Definitions

The columns on the SYST table are as follows:
Column

Description

SYST_NAME

This is the name used internally by the server engines and clients to identify the setting.

SYST_TITLE

This is the title shown under the Customisation > Parameters node in the Admin treeview to identify
the setting.

DESCRIPTION

This is a brief description from the developer explaining the function of the setting.

SYST_VALUE

This is the column in which the value of the configuration is stored when the setting requires simple
whole numbers or a Boolean value. (Typical Boolean values are 0 representing false, off or
no and 1 representing true, on or yes).

SYST_STRING

This is the column used to store the value of the configuration when the setting requires character
information.

SYST_FLOAT

This is the column used to store the value of the configuration when the setting requires floating
point numbers.

SYST_DATE

This is the column used to store the value of the configuration when the setting requires a date.

SYST_TYPE

This is the column that indicates the type of data that the setting requires, and, therefore, in which of
the columns the value of the setting will be stored.

SYST_MTYPE

This column indicates the modules to which the setting applies.

SYST_OCCURRENCE

This column is part of the primary key on the table and is used to differentiate between different
rows containing the same SYST_NAME when a configuration setting has to be split over more than
one row on the SYST table.

Introduction 3

Viewing the SYST Settings from the Design

Studio
Users can see some of the system configuration settings from the Customisation
> Parameters node of the Design Studio. Each setting that is shown in this way
has a user-friendly title (SYST_TITLE) describing the setting in addition to the
SYST_NAME mentioned earlier.
A small number of the system configuration settings on the SYST table may be
visible to Full, Enquiry or Casing users, providing such users have sufficient
access and limit rights. However, the majority of SYST settings are not visible to
such users of the Design Studio.
The majority of the system configuration settings on the SYST table are
normally visible to and available for update for System users, providing such
users have sufficient access and limit rights. Typically TLM systems are
configured with a SETUP System user that has this level of access to the relevant
SYST settings.
A small number of the settings on the SYST table contain permanent
configuration information or counters of unique identifiers used in the database.
Such settings are hidden from even System users of the Design Studio to prevent
accidental damage to the data they contain.
A combination of the SYST_TYPE and SYST_MTYPE is used to determine
which of the system configuration settings are available to each of the different
user types.

System Configuration Settings 5

System Configuration Settings

The following table lists the system configurations stored in the SYST table
(represented by SYST_NAME) together with the text that is shown for them in
the Design Studio Admin tree (SYST_TITLE) and a description.
The system configuration settings on the following pages can be viewed or
amended using Design Studio (subject to user permissions).
SYST_NAME

SYST_TITLE

Description

ADMIN_SPACE_EXTRA

Admin Space Extra

Parameters

Allows extra parameters to be sent through to the application server,

such as a default timeout value. This is set by default to 10000
milliseconds, so contains the string timeout=10000.

ADMIN_SPACE_HOST

Admin Space Host

Contains the string ${HOST}, which resolves to the ip address or

machine name of the host machine that is running the application server.

ADMIN_SPACE_LOCATION

Admin Space Location

Type

Specifies whether the space is internal to the applications server. This is

set to internal by default, which means that the space is started as part
of the application server. You can set it to external to use an
externally-started space.

ADMIN_SPACE_PROTOCOL

Admin Space Protocol

Specifies the networking protocol used to connect to the space. You

must specify rmi to connect to a local gigaspace, and this is the
default. To connect to an external gigaspace you can specify either rmi
or jini protocol.

ADMIN_SPACE_SPACE

Admin Space Space

Name

Specifies the name of the space that the server will connect to, which is
SmartStudio by default. You can run multiple spaces with different
names on the same machine.

ALLOW_CREATE_USER

Allow Creation Of
ORACLE, SYBASE
Server or SQL Server
Users For Corresponding
TLM User

This allows administrators to create, update and manage users. If this

setting is not set, any change of user status/password change has to be
authorised by a System Administrator using the Security Administration
tool. A SYST_VALUE of 1 means such automatic creation is allowed.

ATTR_RANGE_MAX

Maximum custom
attribute for Workflow

Specifies the maximum custom attribute for workflow.

ATTR_RANGE_MIN

Minimum custom
attribute for Workflow

Specifies the minimum custom attribute for workflow.

AUTOSAVE_PREWORKFLOW

Auto Save Data Prior To

Workflow Execution

A SYST_VALUE of 1 means that unsaved form data is saved prior to

workflow execution.

BATCH_LOG_PATH

Log Location - Batch

Specifies the location where the TLM logs are written to. The default
location is TLM_HOME/tmp

6 System Configuration Settings

SYST_NAME
BL_UPDATE_DELAY

SYST_TITLE
WebConnect Business
Logic Polling Interval

Description
The SYST_STRING contains the WebConnect business logic polling
interval for updates, in milliseconds. By default this value is
1000;1000;1000;3000;3000;3000;5000, which means that very short
processes will still complete in a couple of seconds.
The SYST_VALUE contains the required height in thousandths of an
inch of the borders of the Design Studio.

BORDERS_HEIGHT

Online - Borders Height

BUSY_PANEL_OPACITY

WebConnect Busy Panel

Opacity

COLUMN_WIDTH_POLICY

Column Width Policy

The calculation policy for column widths. The default SYST_VALUE

is 1, which means that WebConnect sets the width of the columns at
runtime to the best fit width, that is, the width will be set to the widest
data value in the column (ignoring the column header). A
SYST_VALUE of 0 displays the column widths as configured for the
view.

DATE_FORMAT

WebConnect - custom
date format

Used to define system-wide custom formats for date values. A

SYST_VALUE of 0 means that custom values are not used. A value of
1 means that the format defined in the SYST_STRING is used. The
format of the SYST_STRING must be as follows:

The SYST_VALUE contains the % opacity of the WebConnect busy

panel (0=Transparent, 100=opaque). The default value is 65%.

<locale>=<format using d, M and y characters>

For example:
en_GB=dd-MMM-yyyy
Multiple date formats can be specified and separated with a comma. For
example:
en_GB=dd-MMM-yyyy,en_US=MMM-dd-yy
If there is no custom format defined for a users locale, WebConnect
defaults to use the standard Java "SHORT" format.
DATE_MASK

Online Date Display

Format

This setting controls the format in which dates are shown in certain
parts of the application, most notably the Cash and Asset Message
Maintenance screen and related screens.
The date format is specified in SYST_STRING. The string should show
how you want the date and time 3rd February 1901, 04:05:06 to be
displayed.
This date and time has been chosen because each unit of time is
represented by a different digit, that is:
1 or 01 or 1901 = year;
2 or Feb or February = month;
3 or 03 or 3rd or 03 rd= day
and so on.
Any other characters will be treated as constants and displayed in all
dates.
For example to display dates in US format with the month shown in
words, leading zeros and 2 digits for the year set SYST_STRING to
Feb 03 01.
To display dates in British format with / separators, no leading zeros,
4 digits for the year and a time stamp set SYST_STRING to 3/2/1901
4:5:6.

DB_ERROR_LOG_LEVEL

Logging which errors

to log to the database

A SYST_VALUE of 0 means that only displayed errors are logged to

the database.
A SYST_VALUE of 1 means all errors are logged to the database.

System Configuration Settings 7

SYST_NAME

SYST_TITLE

Description
The SYST_VALUE limits the number of statements that are inserted
by WebConnect into a single JDBC batch when generating multiple
SQL inserts or updates. The default value is 50.
This means that, for example, if 1000 updates are required, and the
batch limit is 50, 20 separate JDBC batches will be generated and
executed separately within the same transaction.

Db2_BATCH_limit

Db2_BATCH_limit

Db2_IN_limit

Db2_IN_limit

The SYST_VALUE limits the number of components that

WebConnect concatenates inside the comma-separated list of values
for a generated SQL IN clause. Multiple separate queries will be
generated and executed inside the same transaction if a clause that
would otherwise break this limit is encountered. The default value is
50.

Db2_WHERE_limit

Db2_WHERE_limit

The SYST_VALUE limits the number of predicates that WebConnect

includes in a single generated select or update SQL statement. The
default value is 50. If the number of predicates required exceeds this
limit, WebConnect will generate multiple statements and execute
them within the same transaction, then transparently correlate the
results into a single set. A predicate in these terms roughly equates to
an expression separated by an OR in the WHERE clause that is not
itself subject to parenthesis.
For example, WHERE (f1=1 AND f2=2) OR (f1=3 AND f2=4)
contains 2 predicates.

DEFAULT_OPEN_PATH

Default open path for

document open dialog
box

SYST_STRING contains the default directory path for opening attached

Case documents.

DEFAULT_PRINTER

Transmission Server Default Printer Selection

This specifies which of the printers specified by the PRINTER

settings is to be the default.

DEFAULT_SAVE_PATH

Default save path for

document attach

SYST_STRING specifies the default directory path for saving attached

case documents.

DISABLE_WEB_HELP

Disable WebConnect
help

A SYST_VALUE of 0 means that the WebConnect help system is

enabled. This is the default.
A SYST_VALUE of 1 means that the WebConnect help system is
disabled.

DISPLAY_SYS_INFO

Display sensitive system

information via
WebConnect

A SYST_VALUE of 0 means that system information is not displayed

via WebConnect.
A SYST_VALUE of 1 means that system information is displayed via
WebConnect.

ENABLE_HELP

Online - Enable Help

File

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.

ERROR_LOG_LOCATION

Logging whether to log

to database as well as or
instead of file

A SYST_VALUE of 0 means that errors are logged to a log file.

Batch size for multiple

inserts

To improve performance in some parts of the TLM system, some SQL

insert statements are grouped together and processed in batches. The
number of SQL insert statements that can be batched together in this
way varies depending on the database memory available. This SYST
setting is used to configure this batch size. The SYST_VALUE stores
the maximum number of SQL insert statements that can be grouped into
a single batch.

EXECUTE_BATCH_SIZE

A SYST_VALUE of 1 means that errors are logged to the database.

A SYST_VALUE of 2 means that errors are logged to the database and
to a log file.

8 System Configuration Settings

SYST_NAME

SYST_TITLE

Description

FILTERTHRESHOLD

Maximum Number of
Treeview Rows Returned
Without Warning

A system variable used to record in SYST_VALUE the maximum

number of rows that can be returned in the admin tree without needing
to ask the user for confirmation before proceeding.

FOLLOW_LEAD_USER

User work hours follow

lead user

If SYST_VALUE is 1, when a user is re-assigned to follow a lead user

the permitted hours of logging in to the TLM system are inherited by
the following user from the lead user.

GEN_STMT_ID

Unique identifier for

generated message
specification

Unique identifier for generated message specification.

GEN_STMT_ISN

Unique identifier for

generated statements

Unique Identifier for generated statements.

GSSO_LOGOUTURL

WebConnect generic sso:

URL user is forwarded to
on logout

This SYST_STRING contains the URL the user is forwarded to after

GSSO_USERNAME

WebConnect generic sso:

username

This SYST_STRING contains the WebConnect generic sso: username.

HELP_PATH

Online - Help File

Directory Path

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.

HIGHLIGHT_SELECTION

Enable highlighting of
selected rows

A SYST_VALUE of 1 means that rows selected by the user in

WebConnect are highlighted.

ISO_LEVEL_ZERO

System Variable: Run

The On-Line At Isolation
Level 0 (Sybase Gateway
Only)

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.

ITEM_EDIT_REQS_NOTE

Item edits and bulk edits

require a note prompt

This SYST setting controls whether the user is prompted to enter an

explanatory note after making changes to attribute values displayed in a
dashboard grid view, using the productised item edit save tool.

logging out of WebConnect.

A SYST_VALUE of 1 prompts the user for a mandatory note.

A SYST_VALUE of 0 prompts the user for an optional note.
A SYST_VALUE value of -1 suppresses the note prompt.
LANG_ORDERBY

LANGUAGE

Online - Window
Display - Default Search
Order By

Use default language

settings (English)

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.
A SYST_VALUE of 1 means the Design Studio will display all system
messages and screen text in English.
A SYST_VALUE of 0 means that the Design Studio will display all
system messages and screen text using the alternative custom literals
held in the LANG and EMSG tables. These custom literals can be
amended from the configuration node in the admin tree.
By default the LANGUAGE setting applies to all users of the database.
But it can be overridden for individual users by setting the environment
variable WINNAR_LANGUAGE=1 in the users stlcfg.ini file.

LOG
MAX_FAILED_LOGINS

Log Location - Online

Maximum number of
Failed login attempts

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.
SYST_VALUE holds the maximum number of times that a user may
attempt to log on before their account is disabled.

System Configuration Settings 9

SYST_NAME
MAX_ORDER_BY_COLUMNS

SYST_TITLE
Maximum Order By
Columns

Description
SYST_VALUE holds the maximum number of columns allowed in an
Order By clause in a SQL query.
The relevance of this setting is under review and it is likely to be
scheduled for removal from the SYST table in a later release.

MAXIROWS

Maximum Number Of
Rows Returned From
Enquiry Searches

SYST_VALUE holds the maximum number of rows of data that can be

returned by a single dashboard search.

MAXIROWS_GROUPBY

Maximum Number Of
Rows Returned From
Group-By Searches

SYST_VALUE holds the maximum number rows of data that can be

returned by a single dashboard search using Group Bys.

MENU_BORDERS_HEIGHT

Online - Menu Borders

Height

The SYST_VALUE contains the required height in thousandths of an

inch of the windows taskbar to ensure the Design Studio leaves
sufficient room for it to be displayed.

ORA_DBO

Oracle Only - Name of

TLM Schema Owner

The SYST_STRING specifies the name of the TLM schema owner. It is

only of relevance to systems using an Oracle database.

ORA_REACT_DB_USER

Reactivate Oracle
database user

A SYST_VALUE of 1 means that if a user who has been locked out of

a TLM client (and therefore also the Oracle database) is reactivated,
they are also automatically reactivated in the Oracle database.

ORA_SEC_USER

Oracle Only - Name of

TLM Database Security
user

The SYST_STRING specifies the name of the TLM database security

user. It is only of relevance to systems using an Oracle database.

ORA_SYNONYM_LEVEL

Oracle Only - Synonym

Level (Public or Private)

A SYST_VALUE of PRIVATE means that Oracle private synonyms

are used, enabling multiple TLM databases in a single Oracle instance.

When the SYST_VALUE is exceeded, a message is displayed to the

user warning that the data has been truncated.

A SYST_VALUE of PUBLIC means that Oracle public synonyms are

used. This is the default.
Oracle_BATCH_limit

Oracle_BATCH_limit

The SYST_VALUE limits the number of statements that are inserted

by WebConnect into a single JDBC batch when generating multiple
SQL inserts or updates. The default value is 50.
This means that, for example, if 1000 updates are required, and the
batch limit is 50, 20 separate JDBC batches will be generated and
executed separately within the same transaction.

ORACLE_DEF_TAB_SPACE

Oracle - Default
Tablespace for Oracle
Users

In SSR the SYST_STRING contained the default Oracle tablespace in

which the TLM system should create temporary tables by default. It is
only of relevance to systems using an Oracle database.

Oracle_IN_limit

Oracle_IN_limit

ORACLE_TMP_TAB_SPACE

Oracle - Temporary
Tablespace for Oracle
Users

The SYST_VALUE limits the number of components that

WebConnect concatenates inside the comma-separated list of values
for a generated SQL IN clause. Multiple separate queries will be
generated and executed inside the same transaction if a clause that
would otherwise break this limit is encountered. The default value is
50.
In SSR the SYST_STRING contained the Oracle tablespace in which
the TLM system should create temporary tables. It is only of relevance
to systems using an Oracle database.

10 System Configuration Settings

SYST_NAME

SYST_TITLE

Description
The SYST_VALUE limits the number of predicates that WebConnect
includes in a single generated select or update SQL statement. The
default value is 50. If the number of predicates required exceeds this
limit, WebConnect will generate multiple statements and execute
them within the same transaction, then transparently correlate the
results into a single set. A predicate in these terms roughly equates to
an expression separated by an OR in the WHERE clause that is not
itself subject to parenthesis.
For example, WHERE (f1=1 AND f2=2) OR (f1=3 AND f2=4)
contains 2 predicates.

Oracle_WHERE_limit

Oracle_WHERE_limit

PWORD_MIN_CHARS

Online - User Password Minimum Number of

Non-Numerics

SYST_VALUE holds the minimum number of non-numeric characters

that must be contained in a users password.

PWORD_MIN_LENGTH

Online - User Password Minimum Length

SYST_VALUE holds the minimum length of a users password.

PWORD_MIN_NUMERICS

Online - User Password Minimum Number of

Numerics

SYST_VALUE holds the minimum number of numeric characters that

must be contained in a users password.

RDBMS

RDBMS

SYST_STRING holds the type of database that is being used with

Design Studio. Typical values are ORACLE, SYBASE or
SQLSERVER.

READONLY_BASE_ID

Base object Id for readonly objects imported

with CI

Used to calculate new Ids for read-only data imported to a TLM

database by the Configuration Import utility.

RESET_SIGN_ON_STATUS

Reset User Sign On

Status

Used to reset the sign on status on the WebConnect start up.

SCHEDULE_PERIOD

Scheduler Server Period

Used to schedule the server period in minutes.

SEARCH_TOLERANCE

System Variable: Search

Tolerance For Cash
Searches.

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.

SQLSVR_BATCH_limit

SQLSVR_BATCH_limit

The SYST_VALUE limits the number of statements that are inserted

by WebConnect into a single JDBC batch when generating multiple
SQL inserts or updates. The default value is 50.
This means that, for example, if 1000 updates are required, and the
batch limit is 50, 20 separate JDBC batches will be generated and
executed separately within the same transaction.

SQLSVR_IN_limit

SQLSVR_IN_limit

The SYST_VALUE limits the number of components that

WebConnect concatenates inside the comma-separated list of values
for a generated SQL IN clause. Multiple separate queries will be
generated and executed inside the same transaction if a clause that
would otherwise break this limit is encountered. The default value is
50.

SYST_VALUE starts at 2000010001.

System Configuration Settings 11

SYST_NAME

SYST_TITLE

Description
The SYST_VALUE limits the number of predicates that WebConnect
includes in a single generated select or update SQL statement. The
default value is 50. If the number of predicates required exceeds this
limit, WebConnect will generate multiple statements and execute
them within the same transaction, then transparently correlate the
results into a single set. A predicate in these terms roughly equates to
an expression separated by an OR in the WHERE clause that is not
itself subject to parenthesis.
For example, WHERE (f1=1 AND f2=2) OR (f1=3 AND f2=4)
contains 2 predicates.

SQLSVR_WHERE_limit

SQLSVR_WHERE_limit

SSRSITEID

Site Identification

Sybase_BATCH_limit

Sybase_BATCH_limit

The SYST_VALUE limits the number of statements that are inserted

by WebConnect into a single JDBC batch when generating multiple
SQL inserts or updates. The default value is 50.
This means that, for example, if 1000 updates are required, and the
batch limit is 50, 20 separate JDBC batches will be generated and
executed separately within the same transaction.

Sybase_IN_limit

Sybase_IN_limit

The SYST_VALUE limits the number of components that

WebConnect concatenates inside the comma-separated list of values
for a generated SQL IN clause. Multiple separate queries will be
generated and executed inside the same transaction if a clause that
would otherwise break this limit is encountered. The default value is
50.

Sybase_WHERE_limit

Sybase_WHERE_limit

The SYST_VALUE limits the number of predicates that WebConnect

includes in a single generated select or update SQL statement. The
default value is 50. If the number of predicates required exceeds this
limit, WebConnect will generate multiple statements and execute
them within the same transaction, then transparently correlate the
results into a single set. A predicate in these terms roughly equates to
an expression separated by an OR in the WHERE clause that is not
itself subject to parenthesis.
For example, WHERE (f1=1 AND f2=2) OR (f1=3 AND f2=4)
contains 2 predicates.

To_Amount_Diff

Default Maximum Float

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.

To_Date_Diff

Default Maximum Date

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.

To_Percent_Diff

Default Maximum
Percentage

This setting is redundant in this version and is scheduled for removal

from the SYST table in a later release.

TOOLBAR_HEIGHT

Online - Toolbar Height

The SYST_VALUE contains the height in thousandths of an inch of the

main Design Studio toolbar to ensure the window is sized correctly
beneath it.

TOOLBAR_TITLE

Online - Toolbar Title

The SYST_STRING contains the text that is shown in the main title bar
of the Design Studio application.

The SYST_STRING contains an encrypted string that uniquely

identifies a customer site.

This setting is overridden by the TOOLBAR_TITLE setting in the

stlcfg.ini file.
TREELOADLIMIT

Maximum number of
treeview rows returned
under parent node.

SYST_VALUE contains the maximum number of rows that can be

returned under a parent node in the main administration treeview.

12 System Configuration Settings

SYST_NAME

SYST_TITLE

Description

USER_MAINT_AUTH

Authorisation required
for user maintenance

If the SYST_VALUE is 1, the authorisation of a second user is required

to carry out user maintenance in WebConnect.

USER_PREFIX

RDBMS Username
Prefix

The SYST_STRING contains characters that will be added as a prefix

before the USER_ID (from the USRR table) for the purposes of creating
a database user corresponding to a TLM user on USRR. Maximum 8
characters.

USER_SUFFIX

RDBMS Username
Suffix

The SYST_STRING contains characters that will be added as a suffix

after the USER_ID (from the USRR table) for the purposes of creating a
database user corresponding to a TLM user on USRR

WCTC_PROC_RESUME_URL

TLM Control Engine

Resume URL

The SYST_VALUE contains the URL used to resume a TLM Control

process following user interaction. Must be configured together with
WCTC_PROC_URL when configuring WebConnect processes in TLM
Control. Ensure that the port and host and web context are correct for
your application server.
The default value is:

http://localhost:7001/tcengine/engine/resumeWebConnectProcess
WCTC_PROC_URL

TLM Control Engine

Invocation URL

The SYST_VALUE contains the URL for invocation of the TLM

Control Engine. Must be configured when configuring WebConnect
processes in TLM Control. Ensure that the port and host and web
context are correct for your application server. The default value is:

http://localhost:7001/tcengine/engine/invokeWebConnectProcess
WCTC_TIMEOUT

TLM Control Process

Invocation Timeout

The SYST_VALUE indicates the timeout value in seconds for receiving

a response back from TLM Control after a user has submitted a TLM
Control tool or interactive response from WebConnect. The default
value is 20 seconds.

WEBCONNECT_URL

WebConnect URL

This SYST_STRING contains the URL for WebConnect that is used by

SmartStudio for previewing dashboards.
The default value is:
http://${HOST}:8080/WebConnect

WEB_DEFAULT_EXPIRY

WebConnect Browser
Cache Time

The SYST_VALUE indicates the WebConnect browser cache time for

static data in milliseconds.

WEB_GRID_PAGE_SIZE

WebConnect Number
of rows per page for
WebConnect grids

The SYST_VALUE indicates the number of grid rows that are shown in
a single page when running a dashboard grid in WebConnect.

System Configuration Settings 13

The following system configuration settings cannot be viewed or amended using

the Design Studio:
SYST_NAME

SYST_TITLE

Description

DS_PRODUCT_NAME

Design Studio Caption

The SYST_STRING contains the text that is displayed in the

main title bar of Design Studio.

ENQUIRELIC

Licensed Number Of
Enquiry Users

This setting is redundant in this version and is scheduled for

removal from the SYST table in a later release.

ENTITY_REF

Entity Id

Used to record in SYST_VALUE the next unique identifying

value to use for ENTITY_ID on the ENTT table when a new
Broker/Counterparty or Financial Instrument is created.

EVALUATION DAY

Encrypted Evaluation
Deadline - Day

The SYST_STRING contains an encrypted string

representing the day of the month on which any active
evaluation period expires.
This is only relevant if running an evaluation copy of the
Design Studio software. The user will be informed if they are
running an evaluation copy of the software when they log on
to Design Studio.

EVALUATION MONTH

Encrypted Evaluation
Deadline - Month

The SYST_STRING contains an encrypted string

representing the month of the year in which any active
evaluation period expires.
This is only relevant if running an evaluation copy of the
Design Studio software. The user will be informed if they are
running an evaluation copy of the software when they log on
to Design Studio.

EVALUATION PERIOD

Encrypted Evaluation
Period (Days)

The SYST_STRING contains an encrypted string

representing the number of days for which an evaluation
version of Design Studio can be used. The period is deemed
to begin as soon as the first user of the system logs on
successfully to the system.
This is only relevant if running an evaluation copy of the
Design Studio software. The user will be informed if they are
running an evaluation copy of the software when they log on
to Design Studio.

EVALUATION YEAR

Encrypted Evaluation
Deadline - Year

The SYST_STRING contains an encrypted string

representing the year in which any active evaluation period
expires.
This is only relevant if running an evaluation copy of the
Design Studio software. The user will be informed if they are
running an evaluation copy of the software when they log on
to Design Studio.

SSR_VERSION

Version of SSR/TLM

The SYST_STRING indicates the version of Design Studio

with which the static data on the database tables is
compatible.

Software Support 15

Software Support

More information about SmartStream Technologies software can be found in the

other documentation supplied with the product. If you are unable to find the
answer to your question in any of these resources, contact SmartStream
Technologies Support. Details are given below.

Calling SmartStream Technologies Support

Before you call, you should consult the checklist given below, to ensure that you
have all relevant information to hand.
Area

Postal Address

Contact Details

Europe

SmartStream Technologies Ltd

1690 Park Ave
Aztec West
Almondsbury
Bristol, BS32 4RA
UK

tel: +44 (0) 1454 888485

fax: +44 (0) 1454 888486
email: ssrsup.uk@smartstreamstp.com

North and South

America

SmartStream Technologies Ltd

61 Broadway
Suite 2824
New York
NY 10006
USA

tel: +1 212 763 6505

tel (US internal): 877 215 8227
fax: +1 212 763 6501
email: ssrsup.usa@smartstreamstp.com

Australia and Asia

SmartStream Technologies Ltd

70 Anson Road
26-01, Apex Tower
Singapore
079905

tel: +65 6224 7689

fax: +65 6222 4039
email: ssrsup.sea@smartstreamstp.com

16 Before you call...

Before you call...

You will be asked...

Notes

Your name and your company name

You must have already been registered with SmartStream

Technologies Support Desk by your main support
contact, otherwise the call will not be accepted

Software type: test or production?

If this is a test issue, it will be treated as a chargeable call

unless a software bug is proven.

Software version number

Can be found by selecting Help > About from the

software menu.

RDBMS Type & Version

Confirm RDBMS Type (Sybase/Oracle/SQLServer) and

Version.

Server Operating System Type &

Version

Confirm operating system (UNIX or Windows) and

Version.

Priority of call (1 to 4)

Based on business criticality.

1 Unable to process any transactions.
2 Partially inoperable transactions restricted
3 Operational but functionally impaired
4 Cosmetic problem or enquiry

Full description of problem being

experienced

Please provide as much detail as possible Any supporting

screen shots, reports or server logs that may help identify
your problem This information should be sent to your
nearest support centre as listed above. Please ensure that
the Heat call reference that you will be provided with is
clearly indicated on any emails and faxes.

Can you reproduce the problem?

Yes or No.

Has this problem occurred before?

Yes or No.

Customer Call ref. (optional)

Please provide us with your own call reference if you

have one.