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AMADEUS

RESERVATION
&
TICKETING

Amadeus Qatar Training Services

Document control
Security level
Company

Amadeus Qatar W.L.L

Department

Training Services

Author

Muhammad Zafar Minhas

Reviewed by

Date

Approved by

Date

Version

Date

122010

January 2011

Change

Comment

By

Amadeus Qatar Training Services

Table of Contents
CHAPTER 1................................................................................................................................. 10

Introduction to Amadeus Selling Platform ............................................................................ 10


Signing In................................................................................................................................... 11
Signing In / Signing Out on command page ........................................................................ 14
Duty Codes............................................................................................................................ 14
Signing Options ................................................................................................................ 14
Move between Areas ............................................................................................................... 15
Move between Work Areas Options.................................................................................. 15
Status of Work Areas........................................................................................................... 16
Local security ............................................................................................................................ 17
Creating an Agent Sign and Profile ................................................................................... 17
Deleting an Agent Sign........................................................................................................ 17
Command Recall/History ........................................................................................................ 18
Office Profile Display ............................................................................................................... 19
Customised Itinerary/Invoice message............................................................................. 20
CHAPTER 2................................................................................................................................. 21

Amadeus Help .......................................................................................................................... 21


Amadeus Online Help Options........................................................................................... 22
Amadeus Information System ................................................................................................ 23
Amadeus Information System Display Options ............................................................... 23
CHAPTER 3................................................................................................................................. 24

Encoding and Decoding .......................................................................................................... 24


Encoding and Decoding Options ....................................................................................... 24
Conversion ................................................................................................................................ 25
Conversion Options ............................................................................................................. 27
CHAPTER 4................................................................................................................................. 28

Amadeus Air.............................................................................................................................. 28
Amadeus Availability............................................................................................................ 30
Amadeus Schedule.............................................................................................................. 30
By Neutral Display............................................................................................................ 30
By Departure Time Display............................................................................................. 30
By Arrival Time Display ................................................................................................... 31
By Elapsed Travel Time Display.................................................................................... 31
Amadeus Availability / Schedule Options..................................................................... 32
DIRECT ACCESS ................................................................................................................ 32
Time Table............................................................................................................................. 34
Time Table Display Options ........................................................................................... 34
Flight Information...................................................................................................................... 35
Flight Information Display Options .................................................................................... 35
CHAPTER 5................................................................................................................................. 36

Passenger Name Record - PNR............................................................................................ 36


Name Element .......................................................................................................................... 37
Single Passenger Name ..................................................................................................... 37
Multiple Passenger with Same Surname ......................................................................... 38
Multiple Passengers with Different Surnames................................................................. 39
Passenger with an Infant .................................................................................................... 39

Amadeus Qatar Training Services

Infant Surname Same as Adult Associated ................................................................. 39


Infant Surname Different with Adult Associated.......................................................... 40
Name Field Options ......................................................................................................... 40
Sell Segment............................................................................................................................. 41
Contact Field ............................................................................................................................. 44
Ticket Arrangement.................................................................................................................. 45
Received From ......................................................................................................................... 46
End of Transaction ................................................................................................................... 47
Ignore Transaction ................................................................................................................... 48
Canceling................................................................................................................................... 48
Retrieval..................................................................................................................................... 49
Retrieving a PNR By Record Locator ............................................................................... 49
Retrieving a PNR By Surname .......................................................................................... 49
Retrieving a PNR By Alphabet ........................................................................................... 49
Retrieving a PNR from Name List Display ....................................................................... 49
Retrieving a PNR by Flight Number and Name .............................................................. 50
Retrieve specified element in PNR................................................................................ 50
Retrieving a PNR by Flight Number .................................................................................. 50
Retrieving a PNR from List of Flight Search Display...................................................... 50
Steps To Create a PNR........................................................................................................... 51
Display the Availability / Schedule..................................................................................... 51
Sell the Air Segment/ Segments........................................................................................ 51
Enter the Name .................................................................................................................... 52
Enter the Contact Details .................................................................................................... 52
Enter the Ticket Arrangement Option ............................................................................... 53
Enter the Received From Element .................................................................................... 53
End Transaction to Save the PNR .................................................................................... 54
CHAPTER 6................................................................................................................................. 55

General Remark ....................................................................................................................... 55


Confidential Remark ................................................................................................................ 55
Itinerary Remark ....................................................................................................................... 55
Other Service Information (OSI) ............................................................................................ 56
Special Service Request (SSR) ............................................................................................. 57
Special Service Request for FOID .................................................................................... 57
Special Service Request for Passport (APIS) ................................................................. 57
Secure Flight Passenger Data (S.F.P.D) ......................................................................... 58
Frequent Flyer .......................................................................................................................... 59
Creating a Frequent Flyer SSR Element.......................................................................... 59
Advance Seat Request............................................................................................................ 60
Basic Seat Request Non Smoking ................................................................................. 60
Basic Seat Request Smoking ......................................................................................... 60
Seat Map Display ..................................................................................................................... 60
Seat Map Display from PNR Flight Segment .................................................................. 60
Open Flight Segment............................................................................................................... 61
Arrival Unknown - ARNK......................................................................................................... 62
Option Queue............................................................................................................................ 63
Queue to own Office on todays Date ............................................................................... 63
Queue to own Office on Specified Date ........................................................................... 63
Reconfirming Segment............................................................................................................ 64
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Manually Insert Ticket Number .............................................................................................. 65


Printing ....................................................................................................................................... 66
Printing Options .................................................................................................................... 66
History ........................................................................................................................................ 67
History Options: .................................................................................................................... 68
History Element Codes.................................................................................................... 69
CHAPTER 7................................................................................................................................. 71

Segment Re-Book.................................................................................................................... 71
Copy / Clone PNR.................................................................................................................... 72
Individual PNR Security .......................................................................................................... 72
Steps to Creating PNR Security Element......................................................................... 72
Read Access (R) .............................................................................................................. 72
Read/Write Access (B) .................................................................................................... 72
No Access (N)................................................................................................................... 73
Options............................................................................................................................... 73
Splitting a PNR ......................................................................................................................... 73
Steps to Splitting PNR ......................................................................................................... 74
CHAPTER 8................................................................................................................................. 77

Amadeus Queues..................................................................................................................... 77
Queue Numbers ................................................................................................................... 77
Categories ............................................................................................................................. 77
Date Ranges ......................................................................................................................... 77
Amadeus Queue types:................................................................................................... 78
Range Code ...................................................................................................................... 78
Queue Count..................................................................................................................... 79
Queue Display options ........................................................................................................ 79
Queue Options...................................................................................................................... 79
Queue Delay ......................................................................................................................... 80
Queue Removing ................................................................................................................. 80
Queue Ignore ........................................................................................................................ 80
Placement in Queue ............................................................................................................ 80
Sending Queue Message ................................................................................................... 80
Travel Information .................................................................................................................... 81
CHAPTER 9................................................................................................................................. 83

Amadeus Fares ........................................................................................................................ 83


Fare Quote Follow-Up Entries............................................................................................ 84
Itinerary Pricing Entries ....................................................................................................... 84
AIS Pages for Fare Quote .................................................................................................. 85
Fare Quote Display - FQD ...................................................................................................... 86
Fare Quote Display Explanation ........................................................................................ 87
Fare Quote Display Options ............................................................................................... 92
Fare Quote Notes..................................................................................................................... 92
Fare Quote Routing ................................................................................................................. 93
Follow-Up Entries after Fare Quote Display .................................................................... 93
Currency Conversion Entries ............................................................................................. 93
Rate Of Exchange................................................................................................................ 93
Excess Baggage Charges .................................................................................................. 94
Mileage................................................................................................................................... 94
Informative Pricing ................................................................................................................... 95
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Amadeus Qatar Training Services

Journey Type Limits............................................................................................................. 95


Informative Pricing on Command Page............................................................................ 96
FQP Options ....................................................................................................................... 100
Informative Pricing Mask on Command Page ............................................................... 101
Pricing Mask Explanation.............................................................................................. 102
Stopover, Transfers, and Surface in the Mask .......................................................... 103
Informative Pricing Options........................................................................................... 105
Booking Reservation Designator ......................................................................................... 106
Itinerary Pricing....................................................................................................................... 107
Pricing conditions apply for Itinerary Pricing.................................................................. 107
Price a PNR............................................................................................................................. 108
Price for Single Passenger PNR...................................................................................... 108
Price Multi-Passengers PNR............................................................................................ 110
Price a PNR without Creating Ticket Image (TST) ....................................................... 111
Itinerary Pricing Options................................................................................................ 112
Amadeus Best Buy Pricing ................................................................................................... 113
Amadeus Best Buy Entries ............................................................................................... 113
Amadeus Best Buy with Automatic Rebooking ......................................................... 114
Amadeus Best Buy with Manual Rebooking.............................................................. 117
Amadeus Best Buy to Display Lowest Applicable Fare ........................................... 119
Best Buy options ............................................................................................................ 120
List of Fares......................................................................................................................... 120
CHAPTER 10............................................................................................................................. 121

Amadeus Central Ticketing .................................................................................................. 121


Area Reporting Plans / Bank Settlement Plans............................................................. 122
Ticketing Agreement Table............................................................................................... 123
Electronic Ticket ..................................................................................................................... 124
Steps To Issue an Electronic Ticket................................................................................ 124
Steps to Issue Net /Market /Selling Fare Ticket ............................................................ 126
Cryptic Entries to Update TST / Ticketing Fields ...................................................... 128
Display an Electronic Ticket Record ................................................................................... 130
E-Ticket Display options.................................................................................................... 131
Status Indicators of Electronic Ticket Record................................................................ 131
Void / Cancel an Electronic Ticket Record......................................................................... 132
Steps to Void/Cancel Electronic Ticket........................................................................... 133
Revalidation An Electronic Ticket ........................................................................................ 135
Steps for Revalidating an E-Ticket .................................................................................. 135
CHAPTER 11............................................................................................................................. 137

Reissue an Electronic Ticket ................................................................................................ 137


Steps to Reissue an Electronic Ticket ............................................................................ 138
Reissue of Unutilised Ticket ......................................................................................... 138
Reissue of Partially Used Ticket .................................................................................. 152
CHAPTER 12............................................................................................................................. 167

Amadeus Automated Refunds ............................................................................................. 167


Steps to Process Automated Refunds............................................................................ 168
Unused Electronic Ticket Refund .................................................................................... 169
Partial/Half Published Fare Refunds ............................................................................... 170
Cryptic Entries to update Refund record .................................................................... 172
Amadeus Reports................................................................................................................... 173
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Amadeus Qatar Training Services

Options............................................................................................................................. 173
Transaction Group with QTX Option ........................................................................... 173
Transaction types with QTC option ............................................................................. 173
Query Report....................................................................................................................... 174
Summary Report ................................................................................................................ 174
Daily Report......................................................................................................................... 174
Item Report.......................................................................................................................... 175
Printing Report.................................................................................................................... 175
Transaction Report ............................................................................................................ 175
CHAPTER 13............................................................................................................................. 176

Customer Profile..................................................................................................................... 176


Profile Mode Command..................................................................................................... 176
Profile Access Transaction ........................................................................................... 176
Profile End Transaction ................................................................................................. 176
Profile Ignore................................................................................................................... 176
Create Traveler Profile ...................................................................................................... 177
PNR Transferable Indicators ............................................................................................ 177
General Information Section............................................................................................. 178
Document Information Section......................................................................................... 179
Follow up Section ............................................................................................................... 179
Create a Profile from a PNR............................................................................................. 180
Create a PNR from a Profile............................................................................................. 180
Create Company Profile.................................................................................................... 181
Associate Traveler to Company Profile .......................................................................... 181
Display Traveler Profile ..................................................................................................... 181
Display Company Profile................................................................................................... 181
Modifying a Profile.............................................................................................................. 182
Deactivate and Reactivate a Profile ................................................................................ 182
CHAPTER 14............................................................................................................................. 183

Amadeus Hotel ....................................................................................................................... 183


Encode/Decode Hotel Chain ........................................................................................ 183
Hotel Chain Information ................................................................................................ 183
Hotel List.............................................................................................................................. 183
Hotel Availability ................................................................................................................. 184
Hotel Room Type Codes............................................................................................... 185
Room Category Codes.................................................................................................. 186
Codes ............................................................................................................................... 186
Single Property Display ..................................................................................................... 187
Options............................................................................................................................. 188
Availability Options......................................................................................................... 188
Availability and Rates from a PNR .................................................................................. 189
Hotel Features .................................................................................................................... 190
Hotel Features Category Codes .................................................................................. 190
Point of Reference ............................................................................................................. 191
List of Categories ........................................................................................................... 191
Hotel Pricing........................................................................................................................ 192
Options............................................................................................................................. 193
Hotel Rate Change ............................................................................................................ 194
Hotel Terms......................................................................................................................... 194
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Hotel Inventory.................................................................................................................... 195


Options............................................................................................................................. 195
Hotel Sell ............................................................................................................................. 196
Sell Options ..................................................................................................................... 198
Hotel Modification............................................................................................................... 199
Critical Options ............................................................................................................... 199
Non-Critical Options....................................................................................................... 199
CHAPTER 15............................................................................................................................. 200

Amadeus Cars ........................................................................................................................ 200


Car Location List ................................................................................................................ 201
Car Location Policy ............................................................................................................ 202
Car Availability and Rates Display .................................................................................. 203
Car Type Codes ............................................................................................................. 204
Car Availability Options ..................................................................................................... 206
Car Rate Categories .......................................................................................................... 207
Rate Category Codes ........................................................................................................ 207
Car Rate Features.............................................................................................................. 208
Car Sell ................................................................................................................................ 209
Access Level ................................................................................................................... 209
Car Sells Options: .......................................................................................................... 210
Modifying Car Segment..................................................................................................... 212
CHAPTER 16............................................................................................................................. 213

Amadeus Insurance ............................................................................................................... 213


Provides and Products ...................................................................................................... 213
Product Features................................................................................................................ 215
Price and Sell Insurance ................................................................................................... 216
Insurance Sell Options ...................................................................................................... 218
Individual Policy.............................................................................................................. 218
Family Policy ................................................................................................................... 218
Long Sell.............................................................................................................................. 219
Adding Option ..................................................................................................................... 220
Sell Insurance without Having PNR ............................................................................ 222
Sell Insurance in the Existing PNR.............................................................................. 223
Retrieving a PNR with Insurance Element ..................................................................... 223
Canceling an Amadeus Insurance Element................................................................... 224
Confirming the Insurance Pricing .................................................................................... 224
Add/Change ........................................................................................................................ 224
Print / Display Insurance Certificate ................................................................................ 224
CHAPTER 17............................................................................................................................. 225

Amadeus Quick Reference................................................................................................... 225


Signing In / Signing Out ................................................................................................ 225
Decode / Encode............................................................................................................ 225
Conversion ...................................................................................................................... 225
Help .................................................................................................................................. 226
Amadeus Information Pages ........................................................................................ 226
Availability / Schedule /Timetable................................................................................ 226
Follow-Up Entries for Availability /Schedule / Timetable ......................................... 227
Flight Information............................................................................................................ 227
Sell Air Segment............................................................................................................. 228
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Amadeus Qatar Training Services

Name Field ...................................................................................................................... 228


Contact Field ................................................................................................................... 228
Ticket Arrangement Field.............................................................................................. 228
Received From Field...................................................................................................... 228
End Transaction ............................................................................................................. 228
Retrieval PNR ................................................................................................................. 229
Minimum Connecting Time ........................................................................................... 229
Frequent Flyer ................................................................................................................ 229
Advance Seat Request.................................................................................................. 229
Other Service Information - OSI................................................................................... 229
Services Required - SSR .............................................................................................. 230
Cancellation..................................................................................................................... 230
Change Segment Data.................................................................................................. 230
Retrieve History .............................................................................................................. 230
Remarks........................................................................................................................... 230
Replicate PNR ................................................................................................................ 230
Split PNR ......................................................................................................................... 231
Claim PNR....................................................................................................................... 231
Printer / Printing.............................................................................................................. 231
Past Date PNR ............................................................................................................... 232
Manual Ticket Number .................................................................................................. 232
Timatic.............................................................................................................................. 232
Queues............................................................................................................................. 232
Bank Settlement Plan .................................................................................................... 232
Fare Quote Display ........................................................................................................ 233
Follow-Up after Fare Quote Display............................................................................ 233
Currency Conversion ..................................................................................................... 233
Excess Baggage Charges ............................................................................................ 233
Rate Of Exchange Display............................................................................................ 234
Informative Pricing ......................................................................................................... 234
Itinerary Pricing............................................................................................................... 234
Insert /Update TST Information (Cryptic Entries)...................................................... 235
Printing Ticket ................................................................................................................. 236
Display Electronic Ticket Record ................................................................................. 236
Voiding an Electronic Ticket Record ........................................................................... 236
Refunding an electronic ticket ...................................................................................... 237
Reprint ITR ...................................................................................................................... 237
Document Report Display ............................................................................................. 237

Amadeus Qatar Training Services

CHAPTER 1
Introduction to Amadeus Selling Platform
The Amadeus Selling Platform is a comprehensive browser-based front office
platform designed specifically for travel agents.
Amadeus Selling Platform (Vista) offers you a graphical interface to the
Amadeus system making it easier for you to sell travel, increase your
productivity and focus on delivering great customer service.
Designed using the latest web technology, the intuitive graphical interface
enables both new and expert users to make the most out of the Amadeus
system.

The Graphic page provides intuitive access to familiar Amadeus host


functionality for any agency. To complete a transaction, click on a button and
fill in the blanks. You can book and price flights, reserve hotel rooms and
cars, and view information on a full range of travel services. Pop-up
instructions and explanations guide the novice user.

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Amadeus Qatar Training Services

Signing In
To launch the Amadeus Selling Plat form Application, Start internet explorer
and enter the URL (http://amadeusvista.com)
The Welcome page will display as:

Click on
for sign-in.

link at the left of the screen to initiate the application

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Amadeus Qatar Training Services

In the Sign-In window, enter your agent sign details and password. Select
the work areas you would like to sign in to and click on sign in icon.

You can also signing in to practice training.

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Amadeus Qatar Training Services

Click on OK to start working

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Amadeus Qatar Training Services

Signing In / Signing Out on command page


Two type of sign modes use in Amadeus are:
1. Sign in to production mode
2. Sign in to training mode

JI
JJ

Signing in to first available area, enter

JI0402ZM/GS

Explanation:
JI
2345XY
/GS

Sign in transaction code


Agent sign
Slash followed by the duty code

Duty Codes
AS
CE
GS
PD

Agent sell (travel agents only)


Customer engineer
General sales agent
Pre/post departure agent

PR
RC
SU
TR

Programmer
Space control
Supervisor
TTY reject agent

For each terminal there are six work areas. When agents share a terminal,
each agent can work independently in a different area. When one agent uses
a terminal, that Agent can use all six work areas. The areas are identified as
A, B, C, D, E, and F.

Signing Options
Sign-in entry to the first available area:
JI 0000AA / GS
Sign-in to work area A :
JI A 0000AA / GS
Sign-in to multiple areas:
JI A/B/F0000AA/GS
Sign-in to all work area:
JI * 0000AA / GS
Sign-in with password
JI 0000AA/GS amadeus1
Display the status of work areas:
JD
Re-display the Sign-in message:
JB
Sign-in to Practice Training:
JJ0000AA / GS
Sign-out of the current active area:
JO
Sign-out of the specific area:
JO B
Sign-out of multiple work areas, with the same agent: JO A/C/F
Sign-out of all work areas:
JO *

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Amadeus Qatar Training Services

If you have a PNR displayed in a particular area, the system displays the
message PNR Present please finish or ignore. You must ignore or end
transacts the PNR before you can sign out.
The Amadeus system scans all signed-in terminals at 30-minute intervals. If
you have not performed a transaction on your terminal within the last 30
minutes, the terminal is automatically signed out.

Move between Areas


When you sign in to more than one area, you can move from one to another
by entering JM Followed by the work area you want to Move to.
For example: JMB
If you want to move to another area where more than one agent is signed in
to the same Terminal, enter JM and the last two letters of your sign.
For example: JMXY

Move between Work Areas Options


Sign in to another work area:
Move to a specific work area:
Move to a work area by agent Sign:
Suspend a work area temporarily:

JX C
JMB
JM AA
JS

NOTE:
Please dont share your password with any one nor leave a written trace of it,
Sign-out of your account when you leave your desk, Change your password
at least every 90 days, and dont re-use any of your last 12 passwords.

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Status of Work Areas


To display Status of the work areas of Sign-In, Enter: JD
System Response:

Explanation:
8CB2B00F
DOH1A0980
AGY
TM
MOD
SG
DT
LG
TIME
QCAT
ACT
Q
STATUS
NAME

Terminal number
Office id
Pseudo city code as a travel agency
Time since last transaction in this area
PRD for production, or TRN for practice training
Last two characters of agent sign
Duty code
Language code
System time display (24:24hr clock)(12:12hr clock)
Queue category used for agent sign sorting
Active queue
Active category
Status of Sign-in
Name of the first passenger entered in the PNR.

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Amadeus Qatar Training Services

Local security
Many of the security features in Amadeus are controlled centrally by the
Amadeus security administrator (ASA). However, the local security functions
in Amadeus allow many of the security features of an office to be maintained
by one or more people in that office. Such a person is known as the local
security administrator (LSA).
The LSA can create and maintain sign banks and security profiles for the
agents in his or her office.

Creating an Agent Sign and Profile


You can create an agent sign and add the sign to the sign bank if you have
ASA or LSA rights.
Any security attributes that the LSA does not enter will take the values from
the office default attributes.
Example entry:

JGA1234AB.DOHQR2104/DUTA-GS/USN-NISHAD
JGA
1234AB
.DOHQR2104
/DUTA
-GS
/USN
-NISHAD

Transaction code
New Agent Sign
(.) Dot and followed by office id
Slash, followed by Duty Code security attribute
Dash, followed by Duty Code (GS /AS / SU)
Slash, followed by Username Security attribute
Dash, followed by User name

Deleting an Agent Sign


An agent sign can be deleted from the sign bank by Amadeus security
administrator (ASA) or the local security administrator (LSA).
Example entry:

JGX1234AB.DOHQR2104

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Amadeus Qatar Training Services

Command Recall/History
Command recall is a function that allows you to re-display your previous Entries.
Transaction Code
Description
RE
To recall your last entry
RE2
To recall the entry you made before last entry
The History function tab allows you to view what entries you have made:

System Response:

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Office Profile Display


Every Amadeus terminal is associated to an office id. The office id is
structured as follows, For Example office id: DOHQR2900
Explanation:
DOH
QR
2

City or airport code for terminal location


Corporate code for airline, travel agency, hotel, car, etc
Corporate qualifier code as travel agency
0 1 2,34 5 -

900

System user airlines


Participating airlines
Travel agencies
Hotel provider
Car provider

6
7
8
9

Tour provider
Surface provider
Other provider
Wholesaler

Office number

The office profile is the security record which controls many functional
features at office level. An office profile record is attached to each existing
office id. Many transactions check the office Profile for security reasons. To
display your own office profile, enter: PV
To display the office profile for another office, enter:

PV / DOHQR2120 (Office Id) or PV / 65209896 (IATA Number)


ANC field of the office profile indicates the office has Authority

to issue tickets.

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Customised Itinerary/Invoice message


There are 40 customised itinerary/invoice message lines. They must be
stored individually.
To update this field, enter, for example:
PVU/C01-TEXT
To delete the text in this field, enter:
PVU/C01'01' is the line number, between 01 and 40.the text can be 1-61 characters
long.
To add office opening hours (0800 2000 SAT THU)
PVU/OOH- 0800,2000:761234

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CHAPTER 2
Amadeus Help
Online help contains a detailed description of all the entries that can be used
in the Amadeus central system. Online help is intended to provide you with
the most up to-date support in the use of The Amadeus central system. The
information it contains is immediately updated as soon as functional
enhancement is made to the system. You can display help Information any
time, even before you sign in to the system, by entering: HELP or
HE
You can also access help in the following ways:
- By Subject index
- By Transaction code
- By Quick path
The main subject index provides quick paths to various subjects. For
example, the fares subject Contains over 20 pages dealing with various
aspects of fares. To access the index for the "Fares Subject,
Enter: HE FARES
The index provides a list of all the pages contained in that subject, and how
to get to each page. For Example, to go to the introduction Page,
Enter: GP INT
You can display help on every transaction code used in the Amadeus system.
To request help for A Transaction, enter: HE (transaction code)
For example: HE FQD
To access help pages, you have a choice of quick path entries, which all begin
with: HE
You can find some of these quick paths listed in the main help index, or in the
alphabetical index, or within a page. For example the quick Paths that can be
used to access help on ticketing are:
HE TICKETING
HE TICKET
HE TIC
If you make a mistake in an entry, the system displays an error message. If
this happens, you can Display online help for the transaction Code that you
entered incorrectly by entering: HE/

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If your error involves a multiple element entry, Amadeus displays the help
page for the first Transaction code used in the Entry. The information in a
help page usually begins with an example of the basic entry you can use for
that application.
A table of contents follows which lists the sections in the page and indicates
how to display them. For example, to move to the section starting on line
106, enter: MS106

Amadeus Online Help Options


Help on Help:
Help on a specific transaction:
Help on a specific topic:
Step-by-step instruction for common tasks:
Help on the last transaction entered:
List of updates to online help:

HE HE
HE NM
HEPNR NAME
HE STEPS
HE/
HE UPDATES

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Amadeus Qatar Training Services

Amadeus Information System


AIS is a central source of reference information available to all Amadeus

users. Some parts of AIS are updated by Amadeus, others by External


providers.
You can display AIS pages at any time, even when you are not signed into
Amadeus. If you are working in Amadeus, you can display AIS and then
return to your previous activity.
You can move to the page you want to display by using special short
commands called quick paths. For example, to access the Qatar Airways page
enters: GG AIR QR
To display main index of AIS topic enter: GG AIS

Amadeus Information System Display Options


Display AIS INDEX:
Airline in Amadeus: Access Level:
Airline in Amadeus: Function Levels:
List of carriers with origin country:
Amadeus functions supported by a specific airline:
List of airline having their own AIS pages:
Information provided by a specific airline:
Airline's city information:
Information about Amadeus Cars:
Information on a specific car company:
Information about Amadeus Hotels:
Information on a specific hotel chain:
Product announcements in Amadeus:
Weather forecast for a specific city:
Information on specific Airport:
Information on a specific country:
Information from a specific Amadeus ACO:
Information on Amadeus Input & Output codes:

GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG
GG

AIS
PCAL ACC
PCAL FUN
PCAL AIR
PCA LH
AIR AIS
AIR QR
AIR LH NYC
CAR
CAR ZI
HTL
HTL SI
NEWS
WEA JNB
APT CDG
COU QA
AMA QA
CODE

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Amadeus Qatar Training Services

CHAPTER 3
Encoding and Decoding
Amadeus uses codes to represent locations, companies, and equipment in the
entries you use in Amadeus and the displays that are returned to you
Therefore you need to be able to interpret the Codes you see and use.

The Encode and Decode transactions allow you to:


1- Display the code for a full name that you enter
2- Display the full name for a code that you enter
3- In some cases, display a full list of codes

You can encode and decode:


Locations (Countries, Cities, States)
Companies (Airlines, Cars, Hotels, Rail)
Equipment (Cars, Aircraft)
To Encode an IATA Name:
Examples:

DAN (IATA Name)


DAN London
DAN Heathrow

To Decode an IATA Code:

DAC (IATA Code)

Examples:

DAC LON
DAC LHR

Encoding and Decoding Options


Encode for Location:
Encode/Decode a country:
Encode/Decode a state:
Encode/Decode an airline:
Encode/Decode an aircraft:
Encode/Decode a Hotel:
Encode/Decode a car company:
Decode City/Airport from three letters code:
List all Airports for City:
Decode an airline 2 letter code:
Decode an airline number:
List the states for a country:
Nearest Ten Airports
Location start with letter A in a country

DAN RIYADH
DC QATAR
DNS WASHINGTON
DNA EMIRATES
DNE 747
DNH MARRIOTT
DNC AVIS
DAC LAX
DB NYC
DNA GF
DNA 072
DNS US
DAN CHICAGO/N
DAN A /FR

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Conversion
You can add, multiply, subtract, and divide, as follows:
TO DO THIS
SYMBOL
EXAMPLE
Add
;
DF120;25
Subtract
DF 30-20
Multiply
*
DF 30*3
Divide
/
DF 20/2
You can calculate the base fare, total fare, or sales tax by adding a
percentage to the base fare, or subtracting a percentage from the total. For
both adding and subtracting, the entry is the same: DF370P10
You can use the DD transaction as:
A calendar: To display days of the week, dates, and the number of days between different
dates.

A clock: To display the time at different locations, time differences, and elapsed Flight
times.

To display the day of the week for a specific date in the current year, enter,
For example: DD31DEC
System Response:
FRI31DEC10

To display the day of the week for a specific date in another year, specify the
year, Enter: DD 04FEB 09
System Response:
WED04FEB09

To display the system date, enter: DD


System Response:
System Time is 0946/0946A on THU07OCT10

You can display the following times:


1- The current time for anywhere in the world
2- The time difference between any two locations
3- The time in one city relative to another
4- The elapsed flying time between two cities
Current time in another city and difference between that city and your own,
Enter: DD LON

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Time in another city compared to a specified time to another city,


Enter: DD LON1800/NYC
To display the elapsed flying time between two cities, enter for example:

DD PAR1335/LAX1720
Explanation:
DD
Transaction code
PAR
1335
/
LAX
1720

Code for city of departure


Departure time
Separator
Code for city of arrival
Arrival time

To display the date for a specific city, enter, for example: DD SYD
System Response:
SYD Time Is 2049/ 849P on FRI08OCT10
SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter,
For example: DD 25JAN/30

System Response
WED24FEB09
To display a date a specified number of days before a given date, enter, for
example: DD 25FEB/- 30

System Response:
TUE26JAN10
You can combine the last two entry types to calculate a series of dates before and/or
after the Specified date. For example, enter: DD 18FEB/-7/7/30

System Response:
THU11FEB10/THU25FEB10/SAT20MAR10
To display the number of days between two dates, enter,
For example: DD 14JUL/25DEC

System Response:
164

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Conversion Options
Calculate Percentage:
Calculate time Difference between two Cities:
Time for Specific City:
Compare Two Cities Time:
Number of Days after Date:
Number of Days before Date:
Day of the week for the Date:

DF 950 P 10
DD PAR/NYC
DD SYD
DD NYC1800/LON
DD 12DEC/27
DD 12DEC/-14
DD 25DEC

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CHAPTER 4
Amadeus Air
Amadeus Air provides airline Schedule and availability information for flight
that have seats available for sale. Availability and schedule displays contain
flights for airlines that have a sales agreement with Amadeus.
Airlines can have the following access levels with Amadeus:

Access Indicator

Description
Amadeus Access Update
o Real-time schedule information including flight
irregularities is shown in Amadeus principal
displays.
o Seat counts are fully numeric: 9 stand for 9 or
more seats available and any figure below 9
indicates the actual number of seats left.
o Sales will be limited to the sales quota per class
of service indicated by the participating airline.
o Booking action code: SS (seat sold).

Amadeus Access Sell


o Seats sold from any Amadeus display are
immediately confirmed or rejected by the airline.
So booking confirmations are guaranteed.
o The airlines own record locator is sent to
Amadeus and included in the PNR through the
Record Return function.

Amadeus Full Access


o Amadeus Full Access is the combination of
Amadeus Access Update and Amadeus Access
Sell.
o Amadeus always mirrors the exact status of the
airlines inventory regarding availability and
schedules.
o Bookings made are transmitted immediately to
the airline and simultaneously decreased from
the airlines own inventory.
o Seat confirmations are guaranteed.

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Access Indicator

Description
Direct Access
o Connects users to the airlines own flight
inventory on a secondary, carrier-specific
display.
o Gives immediate, up to date information on seat
availability, flight schedules as well as flight
information and seat maps.
o Sales are reported to the target airline in a
teletype message sent after EOT.
o Seat sales made are guaranteed (no reject
permitted).

Blank

Standard Access
o Flight schedules and availability are updated
weekly via tape or teletype message.
o Sales reported to the target airline via teletype
message after EOT.
o A booking is considered as accepted after 24
hours unless the airline returns with an
acceptance or a denial message within 24hours.

o Booking action code: SS (seat sold).

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Amadeus Availability
An Amadeus availability display shows all flights with at least one seat
available for sale or Waitlist, for all airlines which have sales agreement with
Amadeus. Based on the transaction code and parameters you use to request
the display.

Amadeus Schedule
An Amadeus schedule display shows all flights operated by all airlines who
submit schedule Information to Amadeus, for airlines that have a sales
agreement with Amadeus, availability status codes are shown for each class
of service, regardless of whether seats are Available, availability Status codes
are shown for each class of service, regardless of whether seats are available.
The schedule display also shown flown flights availability and schedule
displays include flights up To 361days in the future (less for some airlines)
And up to 3 days in the past are stored in the system. Flights in the past are
shown in an availability display without availability status Codes.
The Transaction code for a neutral availability is (AN) or neutral
schedule is (SN).
To request A different type of display, replace AN or SN with any
of the following:
AA or SA
For A display by arrival time
AD or SD
For A display by departure time
AE or SE
For A display by elapsed travel time

By Neutral Display
A neutral display (AN or SN) shows flights departing up to one hour before
the departure time you specify. If you do not specify A time, the display
includes flights departing up to one hour before The current time (for the
current date) or flights departing from 0000 (midnight) on The day of
departure (for a future date).

By Departure Time Display


A display by departure time (AD or SD ) shows flights in order of departure
and starts with flights departing up to one hour before the time you specify.
If you do not specify a time, the display starts with flights departing up to
one hour before the current time (for the current date) or flights departing
from 0000 (mid night) on the day of departure (for a future date).

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By Arrival Time Display


A display by arrival time (AA or SA ) shows flights in order of arrival and
starts with flights arriving up To one hour before the time you specify. If you
do not specify a time, the display starts with flights arriving up one hour
before the current time (for the current date) or flights arriving from 0000
(Mid night) on the day of arrival (for a future date).

By Elapsed Travel Time Display


A display by elapsed travel time (AE or SE ) shows flights in the order
determined by the following calculation: the actual elapsed flight Time
(including stopover and connecting time) plus the time between the
departure time you specify and the actual departure time of the flight. For
example: Assuming you specify a departure time of 1600, the following table
shows the order in which four flights would appear on the availability or
schedule display.

The order of flights described below applies to all types of availability and
schedule display for European Union regulations except USA.
1. Non-stop flights, by departure time (earliest to latest)
2. Direct flights, by elapsed flight time (shortest to longest)
3. Flights with an equipment change en route and connections by elapsed
flight time

Two and three segment connections, online connections, and interline


connections are not sorted. European Union regulations apply in most
Amadeus market except the US ACO.

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Amadeus Availability / Schedule Options


To request an availability or schedule display
For One-way routing
AN 11JUL DOHDXB
SN 11JUL DOHDXB
For Specific Time,
AN 11JUL DOHDXB 0900
SN 11JUL DOHDXB 0900
For Specific Carrier,
AN 11JUL DOHDXB / A QR
SN 11JUL DOHDXB / A QR
For Specific Class,
AN 11JUL DOHDXB / C F
SN 11JUL DOHDXB / C F
For Specific Cabin,
AN 11JUL DOHDXB / K F
SN 11JUL DOHDXB / K F
For Specific Transit point (Via), AN 11JUL DOHDXB / X AUH
SN 11JUL DOHDXB / X AUH
Combination,
AN11JUL DOHDXB 0900/ X AUH / A GF / C F

SN 11JUL DOHDXB 0900/ X AUH / A GF / C F

DIRECT ACCESS
Direct access provides you with direct access to the reservation systems of
major airlines. Using standard Amadeus entries, you can obtain current
information on availability of seats through a real Time link between Amadeus
and the airline. By accessing the airline's reservation system directly, you can
see the last seat available on a flight, without the airline rejecting the
booking after end transaction. Flights can be sold even if they are on request,
or show a waitlist status on other types of Amadeus display. You can see up
to maximum of 26 classes of service in a direct access display. All Amadeus
users can directly access the inventory systems of the Airlines that have a
direct access agreement with Amadeus. Link between Amadeus and the
airline inventory system for 3-minutes only. When you know that the airline
has a direct access agreement with Amadeus, enter the number 1 Followed
by the two-letter airline code.
You can only use the availability-by-departure time (AD) Transaction code.
Enter, for example: 1EKAD12SEPDOHDXB
or
Display Amadeus availability and apply change entry for specific line number
of airline required. For example EK846 on line number 4 of Amadeus Display
Screen, Enter: ACL4

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System Response:
21

22

EK842

EK844

F9

Y9

B9

Q9

V9

T9

H9

S9

F9

Y9

B9

Q9

V9

T9

H9

S9

K9

DOH DXB 0940

0940

0 777

K9

DOH DXB 1300

1300

0 777

Direct Access Availability Starts with Line 21


Scrolling entries are used to request additional displays within the same
period of availability or schedule display.
MD or MB
MU or MT
MD
MB
MU
MT
MN
MY
MPAN
MPSN

Moves To A Subsequent Screen


Moves To A Preceding Screen
Move Down
Move Bottom
Move Up
Move Top
Moves Next Day
Moves Previous Day
Redisplay Last Availability cleared Screen
Redisplay Last Schedule Cleared Screen

Modifications to a current display can be made by entering the transaction


code for change AC (availability change) or SC (schedule change)
combined with the new information for the area to be modified. Multiple
changes can be combined in a single transaction, if they are entered in the
following sequence:
Date Period
AC 15JUN
or
SC 15JUN
Only Origin City
AC MUC
or
SC MUC
Only Destination City
AC //MIL
or
SC //MIL
City Pair
AC MUCMIL
or
SC MUCMIL
Specific Carrier
AC /AEK
or
SC /AEK
After 2 Days
AC2
or
SC 2
Before 3 Days
AC -3
or
SC -3

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Time Table
Timetable displays can be requested using the following transaction codes:
TA
TD
TE
TN

By Arrival Time Order


By Departure Time Order
By Elapsed Time Order
By Neutral Order

Time Table Display Options


Weekly timetable

TN DOHCAS

Weekly timetable from specific date


Weekly timetable for specific carrier

TN01JULDOHCAS
TNDOHCAS/AQR

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Flight Information
FLIFO is flight information stored and displayed in Amadeus. It provides the
most up-to-date planned and operational information about a particular flight
both before and after departure. The information available in FLIFO is
provided to Amadeus by the airline.
Flight information is available for airlines that have a sales agreement with
Amadeus. If you request FLIFO for a flight operated by another Airline, the
system displays an error message telling you that flight information is not
available.
You can display FLIFO by specifying the flight number, or with short-cut
entries from the PNR, Availability, or Schedule displays. This entry is used to
display the latest known operational details of the flight.
To request flight information for a specific flight today, enter,
For example: DO QR620
For a specific date, enter for example: DO QR620/12JUL

Flight Information Display Options


From availability / schedule displayed:
From PNR segment:
By Flight Information

DO2
DO2
DOBA124/12JAN

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CHAPTER 5
Passenger Name Record - PNR
A passenger name record (PNR) contains the details of a passenger's
reservation, and other information related to passengers trip. Each PNR
consists of a collection of information items called elements. A PNR can
contain a maximum of 999 elements but it must contain the following five
mandatory elements:
- Name element

A passenger name

- Itinerary element

A booking for a flight or other service

- Contact element

A telephone number, or contact information for the


person making the booking

- Ticketing element

An indication of the arrangements for issuing a


ticket for the booking

- Received from element

The Name of the person who has mad the booking

After you have entered the five mandatory elements, you can use an end
transaction entry to file the record in The Amadeus central system. When a
PNR is filed in the system, it is assigned a six- character code called a record
locator which you can use to retrieve The PNR

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Name Element
The Name Entry Is Used:
- To Insert Names for Individual Passengers into A PNR during Creation
- To Add Individual Name Elements for a Group

At least one name element is mandatory for the creation of a PNR and to end
transaction on a retrieved PNR.

Single Passenger Name


To enter a name element for a single passenger, you enter the transaction
code NM followed by followed by the passenger's surname, a slash, and the
given name or initial. You can also add a title, preceded by a space.

NM1ALMALKI/JAFFER MR
System Response:

Note: The surname must contain a minimum of two characters and


can contain up to 59 Characters. The system uses the passenger type
codes for fare pricing and to create OSI or SSR elements that identify
the status of certain passengers.
In general, you can enter only one type code per passenger. The exceptions
are the infant and id codes, which you can combine with other type codes.
You enter the passenger type code between parentheses immediately after
the first name or title.
Here is an Example Entry: NM1JONES/TOM(YTH)
The passenger type code YTH indicates that the passenger is a youth.
For child passengers between the ages of 2 and 11, you must use the type
code CHD. When you enter CHD, the system generates an SSR element to
inform the airline that the passenger is a child and is to be treated
accordingly, enter, For example: NM1ALEMADI/YASIN(CHD /01JAN06)

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System Response:

Multiple Passenger with Same Surname


If several passengers with the same surname are traveling together, then
you only need to enter the surname once. This is useful for Family parties,
etc.
Enter NM followed by the number of passengers sharing the surname,
followed by a slash and the given name and title of each Passenger, with
each passenger separated by a slash.
For example, enter:

NM3ALNASSAR/JAFFER MR/MARIYUM MRS/NOORA MISS


System Response:

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Multiple Passengers with Different Surnames


Multiple surnames, with the individual passenger name for each, can be
entered in a single entry. The transaction code NM is required only at the
beginning of the entry or we can enter multiple surnames with using; in the
end of every title.
Entry: NM1ALSAAD/BADER MR 1ALNASSAR/JAFFER MR
or

NM1ALSAAD/BADER MR ; NM1ALNASSAR/JAFFER MR
System Response:

Passenger with an Infant


There is a special passenger type code (INF) for infants traveling with an
adult passenger. This type code is exceptional as it is entered with the
accompanying adult passenger.

Infant Surname Same as Adult Associated


Entry: NM 1ALEMADI/NOORA MRS(INF/ NASREEN/16JUN09)
System Response:

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Infant Surname Different with Adult Associated


Entry: NM 1ALEMADI/NOORA MRS(INF ALNASSAR/NASREEN/16JUN09)
System Response:

Name Field Options


Single Passenger:
NM1ALKULAIFI/ALI MR
Multi Passengers, same surname:NM2ALKULAIFI/ALI MR/NORA MRS
Multi Passenger with different surname:
NM1ALKULAIFI/ALIMR;NM 1ALKULAIFI/NORSMRS
Child Passenger:
NM1ALKULAIFI/JAFFERMR(CHD/16JUN06)
Infant, same surname as Adult:
NM1ALKULAIFI /NORA MRS (INF/NASIR/16JUN09)
Infant, different surname as Adult:
NM1ALKULAIFI/NORAMRS (INFALNAIMI/NASIR/16JUN09)

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Sell Segment
An itinerary element can be a flight, hotel, car or ground transportation
element. Each individual itinerary element is called segment. A PNR can
contain up to99 itinerary elements in the PNR, the itinerary element follow
the Name, and are number consecutively.
- Direct sell (long entry)
- Sell from availability (short entry)
Each time you make a sell entry, the system displays the response as an
element in the PNR with the appropriate action code for the Airlines sales
agreement with Amadeus. When you know all the details for a specific flight,
you can book a seat using a long sell entry. A long sell entry is also called a
direct sell entry. The long sell entry does not refer to an availability or
schedule.

SSQR001B10DECDOHLHR4
or

SSQR001B10DECDOHLHRNN4
Explanation
SS
QR001
B
10DEC
DOHLHR
4 or NN4

Segment Sell Transaction Code


Airline Code and Flight Number
Class of Service
Departure Date
Origin and Destination Airport Codes
Number of Seats Requested

When you have availability or schedule display on your screen, you can make
a short Sell segment entry directly from the display.

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The availability display below illustrates the short sell


Entry:

To sell one F class seat for QR023, Enter:

Explanation
SS
1
F
2

SS1F2

Segment Sell Transaction Code


Number of Seats
Class of Service
Availability or Schedule Line Number

System Response:

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Here are some examples of entries you can make when you want to book
connecting flight in a different class of service:
Example:

1- Book 3 seats in M class on the first segment and Q class on the second
segment, both segments on line 4 of availability display, Enter: SS3MQ4
System Response:

2- Book 3 seats in M class on the first segment, D class on the second


segment and F class for third segment, all segments on line 4 of an
availability Display, Enter: SS3MDF4
System Response:

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Contact Field
A PNR must include a contact element (to indicate where passengers can be
contacted) before you make an end of transaction during PNR creation or
after PNR retrieval. Every passenger in the PNR must be covered by a contact
element. A PNR can contain a maximum Of 127 contact elements & the
contact element consists of the transaction code AP, followed by 1-90
characters of free-flow text. For example, enter: APH- DOH 44483888
Explanation
APH
DOH
44484888

Contact Transaction Code for Home


City code of the Telephone Number
Telephone Number

Mobile Contact:
Business Contact:

APM- DOH 55555555


APB- DOH 44444444

In addition to telephone contact elements, you can enter e-mail contact


elements. For e-mail: APE- abc@abc.com
System Response:

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Ticket Arrangement
A ticketing arrangement element, also referred to as a TK element must be
included in the PNR to indicate the status of the ticket Issuance for all
passengers in the PNR. The ticket arrangement element must be present in a
newly created or retrieved PNR before end of transaction is accepted by the
system. The maximum number of active ticketing arrangement elements for
each PNR is 127.
Basic entry for ticket arrangement: TKOK
Where TK is transaction code for ticket arrangement
OK
TL

Tickets have been issued (no queue placement)


Ticket time limit is used to request ticket issuance on a specific date
and time, and in your office or in another location. Automatic queue
placement to queue

XL

8, Category C1.

This identifier enables the itinerary to be automatically cancelled when


the date entered in the TK Element is reached. THE system
automatically cancels the Itinerary (XI) and ends transaction (ET). The
cancellation takes place at local date and time.

System Response:

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Received From
The received from (RF) element indicates who has instructed you to make or
update a reservation. The RF Element is mandatory. After you create or
modify a PNR, you cannot file the PNR unless an RF element is Present. The
RF element only appears in the PNR during the current session and is
recorded in PNR history when the PNR is filed at the end of transaction.
The basic received from entry consists of the transaction code RF followed by
the name of the responsible person. You can enter the name in any format.
The RF element can contain a maximum of 69 characters, including spaces.
Basic Entry for Received From: RF MR ALNASSAR
Explanation
RF
MR ALNASSAR

Received from transaction code


Free flow text

System Response:

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End of Transaction
When you have entered the five mandatory elements to create a PNR, you
must end transaction to the record in the system. To file and close the PNR,
enter: ET
System Response:
END OF TRANSACTION COMPLETE - (6- Character Record Locator)

To end transaction and redisplay the PNR on your screen, enter: ER


With one entry you can end transaction and change advice codes in the PNR.
This entry changes advice codes in the Air, Hotel, Car, and auxiliary
segments, and SSR elements.
Elements that contain the codes NO, UN, and UC are transferred to the
history section of the PNR. In addition, associated elements, such as the FA
or FB element, are updated or removed from the PNR and close the PNR.
Enter: ET K
Elements that contain the codes NO, UN, And UC are transferred to the
history section of the PNR. In addition, associated Elements, such as the FA
or FB element, are updated or removed From the PNR and re-display the PNR
on your screen, Enter: ER K

Note:
Please cancel all HX segments from the Amadeus PNR.
If failed to remove HX segments from the PNR, airline
may raised the ADMS to travel agency.

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Ignore Transaction
The ignore entry disregards all entries made during the current PNR session.
During PNR creation, the ignore entry removes any record of the PNR from
the system. Any entries that are on the screen remain until the screen is
cleared. Basic entry: IG
System Response:
-IGNORED-IGNORED-ABC123

For a newly created PNR


For a retrieved PNR

When you want to ignore current updates to an existing PNR and have the PNR
redisplay on your screen in its original form without any modification, enter: IR

Canceling
PNR
-

elements are divided in to three categories:


Name Elements
Flight Segments
Other

You make the cancel entry (XE) to move single or multiple active elements
from the face of a PNR to PNR history. When you cancel an itinerary element,
a message is sent to the vendor (Air Line, Car, Hotel, etc.).
To cancel Element on line 2 , enter: XE 2
You make the cancel itinerary entry (XI) to cancel all active itinerary
elements of the PNR: XI
You cancel Seat request element on the line 6: SX6

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Retrieval
The retrieve PNR transaction is used to retrieve and display an active PNR or
to redisplay a PNR during the current session.
A travel agency can retrieve:
- All PNRS for which the agency or another office defined by security has
responsibility
- Containing PTAS that it created
- That other offices in the same chain created

Retrieving a PNR By Record Locator


All agents can retrieve PNRS for which they are responsible, or for which an
EOS agreement is in place, by entering: RTW4RQL4
Explanation
RT
W4RQL4

Transaction Code
Record Locator

Retrieving a PNR By Surname


This entry is limited to the office with responsibility for the PNR. For an exact
search, enter the full name. For example: RT/SMITH/J
Explanation
RT
/SMITH/J

Transaction Code
Slash followed by name or group name

Retrieving a PNR By Alphabet


Retrieve PNR For Partial Name or Alphabet, Enter: RT/S
Explanation
RT
/S

Transaction code
Slash followed by partial name or alphabet

Retrieving a PNR from Name List Display


To display a PNR from a list displayed by another retrieval entry,
enter: RT 2 (2 Is the Reference Number)
To redisplay the list before or after modifying the displayed PNR, enter: RT 0

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Retrieving a PNR by Flight Number and Name


To Display a PNR by Flight Number and Name,
Enter: RTQR001/23DEC-ALNASSAR
Explanation
RT
QR001
/23DEC
-ALNASSAR

Retriever transaction code


Flight number
Slash followed by date
Dash followed by passenger name

Retrieve specified element in PNR


RTA
RTC
RTI
RTN
RTB
RTK
RTP
RTW
RTN,F,K,I

Air Segment
Car Segment
Itinerary
Name
Itinerary Remarks
Ticketing
Passenger Info
Group Itinerary
Several Options

RTH
RTX
RTG
RTR
RTJ
RTF
RTO
RTRRX
RTTN

Hotel Segment
Hotel & Car
OSI & SSR
Remarks
Contact
Fare Element
Option
Corporate Remarks
Active Ticket Number

Retrieving a PNR by Flight Number


The PNRS that have been created for a specific flight and date. Only the
PNRS that you are allowed to retrieve individually appear in the list. To list all
PNRS for A flight on a Specific date, enter the date after the flight number.
For example: LP/BA902/10OCT/LHRFRA
Explanation
LP
/BA902
/10OCT
LHRFRA

Transaction Code
Slash followed by the airline code and flight number
Slash followed by the date
Origin and Destination Airport codes

Retrieving a PNR from List of Flight Search Display


You can retrieve A PNR from A search by flight display using the transaction code LP
followed by the line number for the PNR in the Display, for example: LP 002
To redisplay the search by flight display, enter:

LP/QR001/15DEC-D
LP/QR001/15DEC/DOHLHR
LP/N(M)
MPLM

LP 0

Display list of passenger for specific date


Specific board and off point
Passenger surname starting with letter M
Move to previous list multi

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Steps To Create a PNR


Following are the steps to create a PNR.

Display the Availability / Schedule


Entry: AN15OCTDOHDXB - or SN15OCTDOHDXB
System Response:

Sell the Air Segment/ Segments


Sell the Air segment / segments from the availability display, For Example:
Sell 3 seats on EK842 (Line Number 5 of availability display) in V
class. Entry: SS3V5

System Response:

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Enter the Name


Single Name: NM1ALNASSAR/KHALIFA MR
Same Family Name for 2 Passengers:
NM2 ALNASSAR/KHALIFA MR/MARIAM MRS
Child Name: NM 1ALNASSAR/THAMER MR(CHD/01JUN06)
Infant Family Name as Adult:
NM1ALNASSAR/MARIAM MRS(INF/NOORA/16JUN09)
Infant Family Name different from Adult:
NM1ALNASSAR/MARIAM MRS(INFSHEIKHA/NOORA/16JUN09)

System Response:

Enter the Contact Details


Telephone contact of passenger: APH- DOH 4443888
Travel Agency Contact: AP (Press ENTER key)
E-mail contact:

C/O ZAFAR

APE-abc@abc.com

System Response:

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Enter the Ticket Arrangement Option


Ticket arrangement, No Time Limit: TKOK
- OR Ticket arrangement, with Time Limit: TK TL10OCT/1200
System Response:

Enter the Received From Element


Received from (contact persons name): RF MR KHALIFA
System Response:

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End Transaction to Save the PNR


End Transaction to save changes: ET - OR End Transaction to save changes and redisplay PNR:

ER

System Response:

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CHAPTER 6
General Remark
The General Remark command is used to load remarks in a PNR, any
Amadeus user that has access to the PNR can read all general remarks.
A PNR can contain a maximum of 127 general remarks, and, each remark can
have up to 124 characters.
Entry: RM PLS MAIL TKTS TO PAX

Confidential Remark
A Confidential Remark is a comment in a PNR that can only be viewed when
the PNR is retrieved in the office where the message was entered.
Entry: RC VISIT IS CONFIDENTIAL

Itinerary Remark
The Itinerary Remark, as its name suggests, is used to add remarks to the
PNR that will appear on the clients printed itinerary. Itinerary remarks added
to the PNR that can be segment associated, and will appear just below their
associated segment of the printed itinerary. They may only be associated to
flight segments however. Un-associated itinerary remarks print at the bottom
of the itinerary below all of the segments.
Entry: RIR LIMOUSINE TRANSFER FROM AIRPORT TO HOTEL/S3

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Other Service Information (OSI)


An OSI (other service information) element contains special information
regarding a passenger or passengers in the PNR that is sent to the airlines
that appear in the itinerary. An OSI element is not a service request and does
not require confirmation from the airline.
The mandatory items in an OSI entry are the transaction code OS and the
two-letter code of the airline to which the information is to be sent. If the OSI
element is for all airlines in the itinerary enter YY as A common code.
The entry can contain a maximum of 68 characters. A PNR can contain a
maximum of 127 OSI elements.
Basic Entry:

OS EK VIP COMPANY PRESIDENT

Explanation:
OS
EK
VIP COMPANY PRESIDENT

Transaction code
Specified airline specified for the OSI message
OSI text

System Response:

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Special Service Request (SSR)


An SSR (special service request) is an application to an airline to provide a
particular facility for A Passenger or passengers. A special service request is
made using an SR entry, which generates an SSR element in the PNR and a
request message to the airline or airlines Concerned. A PNR can contain a
maximum of 127 active SSR elements.
To Create SSR elements for all flight segments in an Amadeus PNR, you
enter SR followed by a four-character service code. For example request for
vegetarian meal, Enter: SRVGML
For IATA-Meal Codes Enter: HE MEAL CODE

Special Service Request for FOID


To create an SSR for a FOID as a passport number,
Enter SR FOID EK HK1-PP1234567/P1
System Response:

Special Service Request for Passport (APIS)


To create an SSR for passport / identity Card information (APIS):

SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M15DEC09-JACKSON/MICHEL-H/P1

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Secure Flight Passenger Data (S.F.P.D)


In Compliance with the Secure Flight Program, airlines will have to send
mandatory passenger data to the TSA (Transport and Security
Administration) - US department of Home Security. Hence effective 1st
October 2010 all travel agents must enter the SFPD (Secure Flight
Passenger Data) for any flights to US in the PNR.
Travel agents must enter Secure Flight Passenger Data through SR DOCS
entry which must contain the Passenger's Name (as per Passport), Date of
Birth, and Gender at least 72 hours before the flight. The Format/Entry for
this data is as follows:

SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
SR
DOCS
AA
HK
1
----30JUN73
-M
-SMITH
DAVE
/P1

Transaction code (Mandatory)


SSR code for APIS primary travel document (Mandatory)
Airline code where message to be sent (Mandatory)
Action code (HK only) (Mandatory)
Number of services requested (Mandatory)
5 dashes
Date of birth in DDMMMYY-format (Mandatory)
1 Dash with Gender Indicator (Mandatory) - M for Male, F
for Female, MI for Male Infant, FI for Female Infant,
2 Dashes
Travel document surname (Mandatory)
Travel Document First Given Name (Mandatory)
Passenger Association (For a Multi-Passenger PNR)

SYSTEM RESPONSE:

SSR DOCS AA HK1////30JUN73/M//SMITH/DAVE/P1/S3


Note: At ticket issuance time, system first checks if segments are
SECURE FLIGHT relevant, if the absence of SR DOCS entry in
the required PNR will restrict the ticket issuance.

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Frequent Flyer
Many airlines offer frequent flyer programs to passengers who travel often on
their airline. These programs vary from airline to airline, each offering special
features to their frequent flyers. Each frequent flyer is assigned an individual
identification number. Some airlines maintain a database with frequent flyer
records in Amadeus containing the following information:
1- Passenger Family Name and Given Name or Initial
2- Frequent Flyer Identification Number
3- Frequent Flyer Priority Number.

To display the table of airlines that have agreements, enter: VFFD


You can use transactions for frequent flyer passengers:
To display the name of a passenger as it is stored in the frequent flyer
database of an airline, Enter: FFD
To create a name element and enter a frequent flyer SSR FQTV element for
mileage accrual, enter: FFA
If the name element for the frequent flyer has already been entered in the
PNR and you only want to enter the SSRFQTV element for mileage accrual,
enter: FFN

Creating a Frequent Flyer SSR Element


FFN (Airline Code) (Frequent Flyer Account Number)
This entry creates an SSR FQTV for a name element that is already in the
PNR. When there is more than one name element in the PNR, passenger
association is mandatory in the entry. FFN EK-123456789/P1
Explanation:
FFN
QR
-123456789
/P1

Manual Entry:

Transaction Code
Airline code
Dash followed by the frequent flyer number
Slash followed by passenger name element number

SR FQTV QR-QR123456789/P1

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Advance Seat Request


An advance seating request is an application to an airline to reserve specific
seating at booking time for a passenger or passengers. Advance seating
request entries can only be made for flight segments with one of the
following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a
maximum of 127 seating SSR elements.

Basic Seat Request Non Smoking


To make a basic request for a non-smoking seat, enter: ST

Basic Seat Request Smoking


To make a basic request for a smoking seat, enter: ST /S
To specify a preferred part of the aircraft, add one or more of the
following area codes
W Window
A Aisle
B Bulkhead
To request smoking window, enter:
To request specific seat number, enter:

ST /S/W
ST /R/12A

Seat Map Display


The display seat map entry shows the layout of the aircraft cabin for a
particular flight and class. This is used to facilitate advance seating requests.
Entry: SM QR001/ F/12MAR DOHLHR

Seat Map Display from PNR Flight Segment


To display seat map for segment 8, enter: SM8
Explanation:
SM
8

Transaction Code
Flight Segment Number

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Open Flight Segment


Enter an open segment, instead of booking an air segment, when you do not
know all the details of a passengers flight plans but you still want to
complete, price and ticket the itinerary. In the open segment, you can specify
the departure and arrival cities. If the departure date is specified, it will be
printed on the ticket. Flight number is required for open segment.
Entry: SOBAC25NOVLHRJFK
Explanation:
SO
BA
C
25NOV
LHR
JFK

Transaction Code
Airline Code
Class of Service
Departure date (optional).
Departure City
Arrival City

System Response:

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Arrival Unknown - ARNK


An arrival unknown segment is an information segment you enter in the PNR
to maintain segment continuity. Arrival unknown means that the method of
transportation from the destination of one segment to the origin of the next
segment is not known or the arrival city of the previous segment does not
match the departure city of the next segment in the itinerary, or the arrival is
by unspecified transport, Entry: SIARNK
If you know the arrival date, you can add this to your entry. SIARNK18OCT
Explanation:
SI
Transaction Code
ARNK
Arrival Not Known Indicator
18OCT
Arrival Date (Optional)
System Response:

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Option Queue
The option element is used to place a newly created or retrieved PNR to a
specified office on a specified queue on a specified date.
The option element entry consists of the transaction code op, followed by the
identification of the office where it is to be queued and the date on which it is
to be queued.

Queue to own Office on todays Date


ENTRY: OP/FREE TEXT
Explanation:
OP
/FREE TEXT

Transaction Code
Optional free-flow text, preceded by optional slash

Queue to own Office on Specified Date


ENTRY: OP 10OCT/FREE TEXT
Explanation:
OP
10OCT
/FREE TEXT

Transaction code
Queuing date
Optional free-flow text, preceded by optional slash

System Response:

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Reconfirming Segment
You can reconfirm a segment that was originally booked in Amadeus. You can
only use this entry for segments with confirmed status codes. Enter, for
example: Entry: 3/RR
Explanation:
3/
RR

Segment Number, Followed By Slash


Status Code for Reconfirmed Segment

Note: Please Check the Line Number before Reconfirm the

Segment

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Manually Insert Ticket Number


The manual E- ticket number (FHE) entry is necessary for either of the
following reasons:
- Tickets have not been issued by the system automatically
- Ticket have been issued automatically but you need to re-enter
ticket numbers
When you enter an FHE element, the ticket number is sent automatically to
the airlines in the itinerary that have agreed to receive them.
If the airline in your itinerary does not support automatic ticket number
transmission, you must send the ticket number to the airline manually or call
airline. For example: FHE INF 0051234567890-91/S3-7/P2
Explanation:
FH
E
INF
005
1234567890
- 91
/S3-7
/P2

Transaction code
Electronic ticket indicator
Passenger type indicator (PAX or INF) (optional)
Three-digit airline code
Ten-digit document number.
Hyphen and last two digits of the last
Segment association (if applicable)
Single passenger association (if more than one Passenger)

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Printing
To print currently displayed PNR or 1st screen on local printer press print
screen button on your key board or press CTRL + P. To print an existing PNR
on default printer, enter the print transaction code WR followed by either an
A (All) or S (Screen).
- WRA
Prints the entire PNR
- WRS
Prints the first screen of the PNR
The Retrieval Entry:

WRA/RT
WRS/RT

(Entire Currently Displayed PNR - Whole PNR)


(Currently Displayed PNR - 1st Screen)

Printing Options
Display Basic Itinerary
Extended Itinerary
Print Basic Itinerary
Print Extended Itinerary
Print Joint Extended Itinerary
Print Travel Insurance voucher
Print Specific TST
Print Fare Note

IBD
IED
IBP
IEP
IEPJ
IVP
WRA/TQT/T2
WRA/F

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History
Every PNR that is created in the Amadeus central system has associated
historical information. The historical information is a record of the creation of
the PNR and of any additions, modifications, Cancellations and deletions that
are subsequently made to it. The system updates PNR history at each end of
transaction entry.
The PNR header line appears at the top of the history. Subsequently, each
activity in the PNR is listed as a numbered element. The number for each
element indicates when that activity was performed. Activities that are
associated with the creation of A PNR are numbered 000; activities from the
first retrieval of the PNR are numbered 001, from the second retrieval 002,
and so on. Each retrieval and set of modifications is called a step.
For Example:

When an element is modified, cancelled or deleted, it appears in history with


two numbers.
Example:

The first number (001) indicates the stage at which the item was originally
entered in the PNR. The second number (0010) indicates when the
modification, cancellation or deletion was made.

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To display the entire history of the current PNR, without queue history,
enter: RH

History Options:
You can choose to display a partial PNR History:
RHA
RHH
RHC
RHX
RHF
RHR
RHJ
RHK
RHP
RHO
RHS4
RHN
RHG
RHQ
RHI
RLH
RTTN/H

Air Segments
Hotel Segments
Car Segments
Except Air Segments
Fare element
Remarks element
Contact element
Ticketing element
Passenger Info
Options
For specific segment of PNR
Name Elements
General Facts (SR, SK, OS)
Queue
Itinerary Segments
Record Locator
Ticket Numbers (Active & Historical)

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History Element Codes


Code
Description
AB
AE
AF
AM
AN
AO
AP
AQ
AR
AS
AT
CB
CE
CF
CN
CO
CP
CQ
CR
CS
CT
CW
DL
NT
OA
OC
OE

Added Billing Address


Added Individual Security Element
Added Fare Element
Added Mailing Address Element
Added Name Element
Added Option Element
Added Phone Element
Added Address Verification Element
Added Remark/Confidential Remark Element
Added Element Containing Status Code, Except SSR
Added Ticketing Arrangement Element
Changed Billing Address Element
Changed Individual Security Element
Changed Fare Element
Changed Name Element
Changed Option Element
Changed Phone Element
Changed Address Verification Element
Changed Remark Element
Changed Status Code
Changed Ticketing Arrangement
Changed Waitlist
Deleted Element
Name Transmitted, Groups Only
Added OSI Element
Changed OSI Element
Original Security Element

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Code
ON
OS
OX
QU
RP
SA
SP
SX
TC
XB
XE
XF
XM
XN
XO
XP
XQ
XR
XS
XT

Description
Original Name Element
Original Air Segment
Cancelled OSI Element
Queue Update
Changed Responsibility
Added SSR Element
Split Party
Cancelled SSR Element
Time Change
Cancelled Billing Address Element
Cancelled Individual PNR Security Element
Cancelled Fare Element
Cancelled Mailing Address Element
Cancelled Name Element
Cancelled Option Element
Cancelled Phone Element
Cancelled Address Verification Element
Cancelled Remark/Confidential Remark Element
Cancelled Element Containing Status Code, Except SSR
Cancelled Ticketing Arrangement Element

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CHAPTER 7
Segment Re-Book
The segment re-book commands are also known as the "Should Be"
commands due to their command identifier SB. You may re-book existing
segments in a PNR to change a:

Class of service in one or more segments


Date in one or more segments
Combination of both class and date
You cannot make changes to open segments, information segments, nonparticipating airline segments, passive segments and group PNR's. The SB
command cancels the existing segments and re-sells the segment using the
new information. The system automatically cancels all elements that were
segment associated to the segment(s) being re-booked. If the system is
unable to confirm the new flight it will automatically display an availability
screen for the date requested.

Command
SBY
SBC2
SBC2,5
SBY3-6
SBY2/C4/M5

Description

Re-book
Re-book
Re-book
Re-book
Re-book
class
SB19JUN
Re-book
SB18AUG4
Re-book
SB14MAY2,4
Re-book
SB18APR3-5
Re-book
SB23AUG2/24AUG3 Re-book
SBY10JUN
Re-book
SBF19DEC4
Re-book

entire itinerary in Y Class


PNR element 2 only in C class
PNR elements 2 and 5 in C class.
PNR Elements 3 through to 6 in Y class
element 2 in Y, element 4 in C and 5 in M
entire itinerary for the specified date
element 4 for the specified date
elements 2 & 4 for the date specified
elements 3 to 5 for the specified date
element 2 and 3 for different specified dates
entire itinerary specified class and date
element 4 for specified date and class

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Copy / Clone PNR


With the copy PNR entry, you can copy data from a retrieved PNR in order to
create a new PNR. The actual elements that are copied from one PNR into
another depend on the kind of entry you use (RRN, RRA, RRI or RRP). In
some cases you can also specify options that select which data is to be
copied.
The copy PNR transactions are as follows:

Command

Description

RRN
RRA
RRI
RRP

Copy
Copy
Copy
Copy

PNR
PNR and Create an AXR link
Itinerary Elements
Passenger data

Individual PNR Security


Amadeus PNR security allows you to set up special security rules so that one
or more offices can access a PNR.
The PNR security functions may allow access to a PNR even when there are
no other special agreements in place, and can override agreements that are
contained in the current security tables. PNR security allows you to share PNR
viewing and/or updating capabilities, without changing PNR ownership.

Steps to Creating PNR Security Element


The PNR security element is unnumbered, and can only be created or
modified by the responsible office. You can store up to five security
agreements per PNR per entry, each of this containing office identification
and the access mode to be applied to the office.
The following table describes the access modes you can use:

Read Access (R)


This code is for read access only. With this mode you are able to only retrieve
and view the PNR, but no updates are allowed.

Read/Write Access (B)


This code is for read and writes access. With this mode you are able to
retrieve PNRs, view them, and make any required updates.

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No Access (N)
This code is for no access. With this mode you cannot retrieve any PNR,
regardless of an extended security agreement.

Options
Create Security element in the PNR, Entry:
Cancel Security element in the PNR, Entry:
Display Security Element in the PNR, Entry:

ES DOHQR2900-B
ESX
ESD

Splitting a PNR
If you want to modify A PNR that has already been stored, you will need to
split it. As the word split implies, you then create two separate PNRS, the
original or parent PNR, and the associate PNR.
You split a PNR when you wish to rebook a separate itinerary for one or more
passengers. In so doing, you separate them from the original PNR, because
all passengers in a PNR must have identical flight itineraries.
The procedure to split a PNR consists of the following steps:
1.

Enter the transaction code SP followed by the number of the name


element to be split., To split multiple names, enter the transaction
code SP followed by the individual name element numbers or a range
of name element numbers. The system displays a PNR for the name
elements that you have just split. This PNR is temporarily identified as
the *Associate PNR*.

2.

Enter a received from element (RF) for the associate PNR.

3.

Make the end transaction and file entry (EF) on the associate PNR. The
system displays the original PNR with the temporary identifier *Parent
PNR*.

4.

Enter a received from element (RF) for the parent PNR.

5.

End transaction (ET) on the parent PNR.

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Steps to Splitting PNR


12345-

SP 3 or SP 3,4
RF Zafar
EF
RF Zafar
ET

(Split the Require Passenger / Passengers)


(Received From)
(End Of File)
(Received From)
(End Of Transaction)

Following are the steps to split the Passenger/Passengers


For Example: The PNR originally was booked for Three Passengers

Now Passenger 1 and 2 would like to change the return reservation, the
following are the steps to split the PNR.

Step 1: Select the Passenger / Passengers to split from displayed PNR,


Entry: SP1, 3
System Response:

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Step 2: Save the Changes, Received from, Entry: RF MR KHALIFA


System Response:

Step 3: File the Associated PNR, Entry: EF


System Response:

Step 4: Save the Changes, Received From, Entry: RF MR KHALIFA


System Response:

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Step5: End the Transaction to complete the Process, Entry: ER


System Response:

Note: Please dont Cancelled/Modified the PNR until both PNRs have
the new Airline Record Locator return from host Airline system.

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CHAPTER 8
Amadeus Queues
It is very important that you work your queues regularly. You can use queues
to do the following:
- Simplify your work environment
- Organize your workload
- Send PNRS and messages to queues in your office and to branch office queues
- Work on PNRS and messages that require further action

PNRS may require further action for the following reasons:


- Segments, services, options, or seats from a waitlist have not yet been confirmed.
- The office responsible for the PNR has changed.

There has been a change in


There has been a change in
The ticketing time limit has
There has been a change in

the flight segment.


the ticketing arrangement.
expired.
the group PNR.

Each airline and travel agent is provided with a queue bank for automatic
placement of PNRS and messages.
The Amadeus Queue system is an electronic diary that helps you to manage
your travel offices messages and reservations. The Queue system sorts
reservations and messages into three divisions

Queue Numbers
Queue Numbers are assigned automatically by the system. They correspond
to the type of action required in the PNR.

Categories
Queue Categories are a sub-division that divide PNRS in the same queue
corresponding to the exact action required in the PNR.

Date Ranges
Date ranges divide PNRS in the same queue in the same category according
to the urgency of the action required.

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Amadeus Queue types:


QUEUE
PURPOSE
0 - GENERAL
1 - CONFO
2 - KL
3 - OPTION
4 - RPCHNG
5 - RATES
7 - SKEDCHG
8 - TKTG
9 OA CTRL
12 - XTL
23
25
26
94
96
97

- RQR
MLIST
MLIST
MSG-CP
MSG-PDR
- MESSAGE

Miscellaneous queue. When a specific queue is not specified


PNRs automatically placed on the general queue.
Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL HN
Confirmation from Waitlist.
Advice codes KL Status codes HK
Option elements entered in the PNR.
PNRs whose office responsibility has been transferred to
your office.
Not for Qatar Market
Schedule Change advised from an airline.
Ticketing/Time Limit on date mentioned in the TK element.
Queuing field on the PNR is that of the airline.
Expired Time Limit i.e. from previous day/days on which no
timely action has been taken. PNR will not get cancelled if
the time limit has expired.
If segment still shows HN status code after 24Hrs.
Pre-flight
Pre-flight
Follow up messages stored in Customer Profiles
Past Dated Records
Messages

Range Code
Date ranges divide PNRS in the same queue in the same category according
to the urgency of the action required.

Date Range Code Description


D1
D2
D3
D4

Date Range 1
Today plus two days in future
Date Range 2
Three to Five days, from current date
Date Range 3
Six to Eight days, from current date
Date Range 4
None days and beyond, from current date

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Queue Count
You can request a queue count display for:

QT

- A Queue count for all queues, categories, and date ranges, with active
PNRS or messages.

QTQ - A Summary Queue count for all activated queues.


Queue Display options
QTQ :Queue Total: All Queues (Without Categories/Date Ranges)
QT :Queue Total: Queues with categories, date ranges
QT/DOHQR2120 :Queue Total: Another office
QC0CA :Queue Count 0, categories active
QC1CE :Queue Count 1, Categories every thing
QC1C3 :Queue count 1, Category 3
QCA
:Own sign associated queues/categories with messages (if Active)
QCC
:Own sign associated without messages
To start processing queues in the queue bank, enter: QS
You must include the queue number in your entry. You can also include:
A specific category and date range to start processing after making a QS
entry,
QS97
Queue start 97 (Default C0, D1)
QS0C1D2
Queue Start 0, Category 1, Date Range 2
QS/DOHQR2120/2C0D2 Queue Start, Another office, Category1, Range 2

Queue Options
QV
QN
QI
QD
QF
ET
QE
QM
RT
QU

Display a list of PNRS on specific Queue


Deletes the PNR / MSG and displays the next one
Ignores the PNR / MSG and exits the queue
Delays the PNR / MSG to the delay queue and displays the next
Ends transaction on the PNR and exits the queue
Ends transaction on the PNR and displays the next PNR
Places a PNR/ MSG on queue
Places a PNR / MSG on multiple queues
Redisplays PNR if screen is cleared
Redisplays message if screen is cleared

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Queue Delay
To retain the PNR in the Queue and redisplay next PNR: QD
QD15DEC
Queue Delay with a date (Back to Queue later on that date)
QDF
Queue Delay, Finnish working with queues

Queue Removing
To remove the current PNR or message from the queue, enter: QN
After you make a QN entry, the system displays the next PNR or message. To
end transaction on a PNR before removing it from the queue, use the ET
entry instead of QN.
For message queues only, to remove the current message and exit the queue
enter: QNF

Queue Ignore
To exit the queue, enter: QI

Placement in Queue
Following options to place the PNR in the Queue
Specific Queue
QE40C1
Specific Office
QE/DOH1A0980/40C1

Sending Queue Message


Sending the Message through Queue to Amadeus user:
>QE/DOH1A0980/97
(Use Tab Key for Next Line)
This is a test message from Training Room
Please ignore it. Free Flow Text

REGARDS //

(Enter)

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Travel Information
You can use two different formats to find information in guided mode. You
can use a four-letter Transaction or TI/, followed by the full Word for the
information you need:
TIFV
TIFH
TIFA

-or-

TI/Visa
TI/Health
TI/All

Visa Information
Health Information
Visa and Health Information

For Visa Information, Enter: TIFV


System Response:

Explanation:
NA Passengers Nationality
AR Alien Residents
DE Destination Point (s)
TR Transit/Transfer Points

(Enter a Country Code or City Code in the Country)


(Enter the Country Code of Current Residence)
(Up To Ten Airport Codes)
(Up To Ten Airport Codes)

For Example:

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Note: Move the Cursor with Help of Aero keys and type information
as per field will get Travel information for move down next page Type
MDTI.
System Response:

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CHAPTER 9
Amadeus Fares
There are several features for Amadeus Fares and Pricing. You can look at
fare displays, price a PNR in several ways, and create Transitional Stored
Tickets (TSTs).
Amadeus Fare entries are divided into two types of transactions:

FQ

The Fare Quote transaction display information based on the data


contained in an entry. No PNR requires.

FX

The itinerary pricing for specific itinerary a PNR requires.

Transaction code for Display Fare:


Transaction code for Price Itinerary:
Transaction code for Price Itinerary and No Ticket
Record / image saved:
Transaction code for Price Itinerary and Ticket
Record / image saved:

FQD
FQP

(No PNR require)


(No PNR require)

FXX

(PNR require)

FXP

(PNR require)

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Fare Quote Follow-Up Entries


Entry

Requests

PNR

Main/Follow-up

FQA

IATA rate of exchange

No

Main entry

FQC

Convert currencies

No

Main entry

FQB

Bankers rates

No

Main entry

FQM

Mileage calculation

No

Main entry

FQO

Mileage with published global routes

No

Main entry

FQX

Excess baggage charge calculations

No

Main entry

FQD

Fare display

No

Main entry

FQS

Booking code information

No

Follow-up entry

FQN

Fare note

No

Follow-up entry

FQK

Fare breakdown

No

Follow-up entry

FQR

Fare routing

No

Follow-up entry

FRM

Extra mileage surcharge band

No

Follow-up entry

FRC

Convert fare display amounts to another


currency

No

Follow-up entry

FQP

Informative pricing

No

Main entry

FQQ

Fare components of a quoted fare (after FQP)

No

Follow-up entry

FQU

Calculate fare combinations (after FQP)

No

Follow-up entry

FQE

Encode and Decode corporate contracts


(negotiated fares)

No

Main entry

FQF

Display fare note from fare driven availability

No

Follow-up entry

FQZ

Passenger facility charges information

No

Main entry

FQL

A list of all existing fare request type codes,


and passenger type codes

No

Main entry

Itinerary Pricing Entries


Entry

Requests

PNR

TST Creation

FXP

Itinerary pricing

Yes

Yes

FXX

Itinerary pricing

Yes

No

FXT

Select and stores the fare with the PNR when


multiple fares are offered

Yes

Yes

(as a follow-up entry after FXP/FXX)

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AIS Pages for Fare Quote


You can find relevant information for Fare Quote in the Amadeus Information
System(AIS).

Subject

Displays

GGFQTRBD

General booking code information

GGFQTQRRBD

Airline specific booking code information

GGFQTQRRBD

Booking code information for a specific airline and a specific


geographical area. The geographical areas are:

GGFQTLHRBDD
GGFQTSKRBDE
GGFQTAFRBDI

Domestic

Europe

International

GGFQTTAX

General Tax information

GGFQTPFC

Passenger facility charges information

GGFQTDIS

General discount information

HE TAX

Summary of tax-related entries

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Fare Quote Display - FQD


To request a fare display for DOHA and Dubai on Emirates,
Enter: FQD DOHJNB/ASA

System Response:

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Fare Quote Display Explanation


LINE 1:

The Fare quote entry redisplay as entered.


LINE 2:

Indicates the airlines that participate in these fares (AF, EK, ET, EY, GF , IY
, KL , LH, MS,OS,QR,SV,TK ). The airlines (/YY*AC, AF, AG, AK, A0,
C6, DL.. 9X) listed after the common fare (/YY*) code do not participate in
YY fares.
Tax May apply because Taxes are depends on carriers and Airports.
Surcharge may apply means many routing is not in mileage.
LINE 13:

Contain the rate of exchange and the rounding information. Theses rates of
exchange are for fares filed in a national currency of origin city.

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LINE 14:

The current date (05OCT10**05OCT10)


Fares for an airline was specified (SA )
Normal and Special fares ( NSP )
Fare based on a specific global routing indicator ( EH )
Ticket point mileage (TPM 3877)
Maximum permitted mileage (MPM 4652)

LINE 15:

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The following table explains the above you can find in the international fare
display:

Header

Contains

LN

Line number

FARE BASIS

Fare Basis
The fare basis code can give you information about the type of fare,
type of passenger, class of travel, minimum and maximum stay,
reservation restriction, seasonality, and days of travel.
A special character before the fare basis indicates the following:

An asterisk indicates a future effective date.


The fare is valid for travel on or after the effective date.

A dash indicates same day effective date.

A closed bracket after the fare basis indicates that


the fare is valid in one direction only

Constructed fare.

OW

One-way fare

QAR

Currency code

RT

Round trip amount

Booking class

PEN

Penalty information
This can be:
NRF

Non-refundable

P50

50% penalty

A minus sign indicates no penalty applies

A plus sign indicates more restrictions apply

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Header

Contains

DATES / DAYS

The display contains up to two lines of date / days restriction.


+

A plus sign indicates that more restriction applies.


To see more date restrictions, check the fare note/rule

A closed bracket indicates that seasonality applies to


out-bound travel.

An open bracket indicates that seasonality applies to


In-bound travel.
The restriction types are:

AP

Seasonality

Ticket only on this date

Ticket on or after this date

Ticket on or before this date

Travel effective on or after this date

Originate travel on or before this date

Final travel must commence by this date

Complete all travel by this date

Fare cancelled on this date

Modified fare

Ticket/travel future effective date

Advance purchase requirements


+

A plus sign indicates that more requirements apply.


To see any more advance Purchase
Requirements check the fare note/rule.

A minus sign indicates none apply.

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Header

Contains

MIN

Minimum purchase requirements

MAX

A plus sign indicates that more restrictions apply.

A minus sign indicates none apply

SU

Indicates the Sunday rule

Maximum stay restrictions


+

A plus sign indicates that more restrictions apply.


To see any more maximum stay restrictions, you need to check
the fare note/rule.

A minus sign indicates none apply

Routing Information
M

MPM fare

Routing fare

LINE 16- :
The display shows fares sorted highest to lowest

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Fare Quote Display Options


Fare display for origin city and CRT location for current date: FQD DXB
Origin city different from CRT location for current date:
FQD DXBBAH
Fare display for specific airline for current date:
FQD DOHAMM/AGF
Fare display for specific class for current date:
FQD DOHAMM/CF
Fare display for front cabin:
FQD DOHDXB/KF
Display fares in NUC:
FQD DOHMIL/R,NUC
Shopper display lowest to highest for all Amadeus
Participating airlines:
FQD DOHLON/S
Specific date for specific city pair:
FQD DOHPAR/D15DEC
Specific past date for specific city pair:
FQD
DOHLON/D01MAY10
Exact outbound travel:
FQD
DOHMUC/D30DEC*
Range for travel date starts:
FQD DOHNYC/D10NOV**30NOV
Exact outbound and inbound travel date:
FQD DOHLON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines:
FQD DOHLON/AQR/IX
Display one-way fares only:
FQD DOHNYC/IO
Display Round trip fares only:
FQD DOHLON/IR
Display Half round trip fares in NUC:
FQD FRABUD/IH
Display fares and the Taxes:
FQD DOHLHR/R,AT
Display Private Fares (Uni Fares):
FQD DOHCMB/R,U

Fare Quote Notes


Fare Quote Notes contain the rules and conditions that apply to a specific
fare. You can also display the tax information for specific country.
You can request fare quote notes from fare quote display by:
Line Number from the Fare Quote display
Fare Note Number
FQN5
Display the fare note of fare quote display line 5
FQN5*LI
Display list of fare note index for fare on line 5
FQN5*PE
Display Penalties rules for fare on line 5
FQN A200
Display Fare Quote Notes for rule A200
FQNTAX/QA
Display Country tax information for Qatar

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Fare Quote Routing


The Fare quote routing command is used to display the applicable routing for
particular fare.
FQR2
Display routing information for fare display line 2

Follow-Up Entries after Fare Quote Display


Fares display in NUCs from a Local currency display: FQDN (After Display FQD)
Fares display in Local currency from a NUC display: FQDL (After Display FQD)
Display a fare in another currency on line 3:
FRC3/GBP
Request fare in opposite direction:
FQD R
Tax breakdown for the fare on line 3:
FQK3
Display the routing for the fare on line 4:
FQR4
Booking code information for the fare on line 5:
FQS5
Booking code information for the fare on line 5 for
Specific airline:
FQS5/AEK
Display a rule for the fare on line 7 :
FQN7
Display a list of paragraphs or the categories for the fare on line 7: FQN7*LI
Display categories for fare on line 7:
FQN7*AP,PE,CD
Display the fare rule number:
FQN V235
Display the tax information for specific country:
FQN TAX/QATAR
Display tax information for specific tax type:
FQN TAX/UB

Currency Conversion Entries


Convert a specific amount of a currency, using
The default currency of your Terminal:
Convert specific amount, using a currency code:
Convert from a designated currency to a NUC:
Convert currencies up to 12 months in the past:
100GBP/INR/15MAY10
Display a list of BSRs for a currency:

FQC 100GBP
FQC 100EUR/GBP
FQC 1000QAR/NUC
FQC
FQB QAR

Rate Of Exchange
Display
Display
Display
Display

IATA
IATA
IATA
IATA

Rate
Rate
Rate
Rate

of
of
of
of

exchange
exchange
exchange
exchange

(ROE)
(ROE)
(ROE)
(ROE)

of your terminal:
of a Country:
of a City:
for past date:

FQA
FQA*US
FQA*NYC
FQA*NYC/25JAN10

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Excess Baggage Charges


Excess Baggage Charges for today's date for a city pair with the 30KGs Excess
Baggage:
FQX DOHAMM/30
Excess Baggage Charges for specific date for a city pair with the 30KGs Excess
Baggage:
FQX DOHAMM/30/26MAR

Excess Baggage Charges for today's date for a city pair with the 30KGs
Excess Baggage for specific airline: FQX DOHAMM/30/QR

Mileage
Calculate Mileage: FQM DOHDXBAMMBEY
Via specified routing: FQM ZRHFRALON/VEHSYD

Surface sector: FQM DOHFRA--CGNLONMAN

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Informative Pricing
The Amadeus Informative pricing transaction FQP is a fare calculation tool,
which allows you to estimate the fare for an itinerary. This is especially useful
at times when you need to find the price for an itinerary, but you are not yet
ready to make a reservation.
You must use Airport codes, rather than City codes, so that the system can
calculate the appropriate taxes. If you prefer, you can create a mask, and let
the system guide you through different options. You can calculate discount
fares, including cumulative discounts.
The following conditions apply:

You can use FQP for all fares except Group fares and air passes.

FQP is applicable for past date fares up to seven days in the past for the US and
Canada, 361 days elsewhere, and twelve months into future, which in the
Amadeus system is 361 days (12months).

Journey Type Limits


Journey Type
A round or circle trip can
contain a maximum of:

Limits
16 flight segments, or
14 flight segments and 2 surface segments, or
15 flight segments and 1 surface element, or
15 fare break points

A one-way trip can contain


a maximum of:

15 flight segments, or
13 flight segments and 2 surface segments, or
14 flight segments and 1 surface segment, or
14 fare break points

If you do not enter any specific options to your entry, the system makes the
following assumptions:
An adult passenger type.
The current date for the first segment, and an open date for all the other
segments
An open booking class. The system displays the lowest possible price for each
class.
YY fares for travel agencies, and carrier specific fare for airlines.
Stopover all the cities.

You can perform informative pricing on an itinerary by entering the


transaction code FQP, followed by a City pair, or several City pairs.

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Informative Pricing on Command Page


To request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDG

System Response:

The system returns a list of fares.


The following table describes the headings in the display

Heading

Explanation

FARE BASE

The fare basis code column

DISC

Discount code column

PTC

Passenger type column


Note: In this example, 1 refers to an adult fare. When
you request a discount, 1 is the first discount requested
and the adult fare is not displayed.

FARE

Fare column

MSG

Message Column
The message column can contain the following codes:

RB

Reservation booking designator

RE

Reservation Conditions

RO

Booking Designator Override

SR

Sales Restrictions

FL

Flight Number Restrictions

FQ

Frequency

Tax indicator column


This column indicates if tax is included. The codes you
can see are:
Y

Tax included

Tax not included

Exempt of tax

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To view of the components of the fare on line 3, enter: FQQ 3


System Response:

The system considers all cities you enter in an informative pricing transaction
as stopover points, unless you actually specify a stopover point. The all
preceding cities will become transfer, or no stopover points. The stopover
indicator is a dash ( - ) and you include it after the stopover city.
For example FQP DOH MUC PAR FRA LON DOH
System Response:

The system informs you that you can request other fare types by indicating a
stopover point.

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Compare the difference of results by designating Paris, Frankfurt, and


London as the point of stopover. Include dash after the city code PAR, FRA
and LON. For example: FQP DOH MUC PAR- FRA- LON- DOH
System Response:

The system immediately offers you a lower price compares if not showing
stopover indicator. To look at the fare components of the fare on line 3,
enter: FQQ 3
System Response:

The X beside of the city code indicates a transfer point.

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You have an option to indicate a surface sector between a city pair. Enter it
as two dashes after each other ( - - ). Using the same itinerary as before,
DOH-MUC-PAR-FRA-LON-DOH, to indicate a surface segment between
Frankfurt and London, enter: FQP DOH MUC PAR - FRA - - LON- DOH
System Response:

To check the fare components, enter: FQQ 3


System Response:

The system indicates the surface segment.

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FQP Options
Between City Pair
Stopover Indicator
/A
Airline indicator
/N
Prohibit Fare Break Point
/D
Date of Travel
/V
Via Global Route
End of the Entry:
/L
/M
/O
/P
/R
/R,U
/R,U123456
/R,U*AMADEUS
/R,UU123456
/R,UP
/R,20JUN10
/S
/R,ET
/R,FC-USD

-/B
/C
/H
/E

Surface Indicator
Break Point
Reservation Class
Time of day (Hours)
Equipment type

Lowest Fare
Mirror Image (Return Open)
Online (Same Airline for all segments)
Display FQP panel with Fares
Discounted Fare (Reduction)
Unifares
Corporate UniFares with corporate ID
Corporate UniFares with Corporate Name
Unifares and corporate UniFares Fare
UniFares and Published Fare
Past Date fare specified ticketing date
Display FQP panel mask without the Fare
Tax exempted
Foreign Currency in USD

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Informative Pricing Mask on Command Page


Depending on your location, and type of terminal, you may use a mask.
The purpose of a mask is to help you to describe an itinerary, and enter the
required information correctly. You can choose to display only the mask (/S)
For example: FQP DOHDXBDOH/S
System Response:

The dots (.) are column separators, do not delete them. You can leave
irrelevant parts of the mask blank.
The following example of a mask is completed with information:
(move the cursor to the end of the mask before you hit enter)

System Response:

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Pricing Mask Explanation


FQP/
U.QR .
. .15OCT.DOH.
. .
.DXB.0.S
U.QR .
. .18OCT.DXB.
. .
.DOH.0.S
--------------------------------------------------------------A B
C
D
E
F
G
H I
J K L M
(COLUMNS)

Where
COLUMN

EXPLANATION

U Unknown segment
S Flight segment
A Standby
L Waitlist
W Waitlist
O Open segment
R Request
Airline code. YY indicates common fares.
Flight number.
Booking code (reservation booking designator).This can be 1 or 2
characters.
Date. The current date is displayed and you can overtype the travel
dates
Departure city for the segment
Flight departure time. Enter details in the departure and arrival time
columns if you want the system to automatically calculate stop-over
and connections, and display the appropriate fares.
Arrival date change indicator, as follows:
+ + 2 days
> + 1 day
- - 2 days
< - 1 day
Arrival time
Arrival city
Number of stops the flight makes.
Transfer or stopover indicator, as follows:
S Stopover
X Connection
U Undefined
Here you can enter other options, such as /B or /E

B
C
D
E
F
G
H

I
J
K
L

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Stopover, Transfers, and Surface in the Mask


Assuming passenger originate from Doha, transit at Dubai, first stop-over
point is London. From London to Paris will travel by surface. From Paris to
Dubai and transit at Dubai and finish journey at origin point Doha.
Entry: FQP DOHDXBLHR- - CDGDXBDOH/S
System Response:

The dots (.) are column separators, do not delete them. You can leave
irrelevant parts of the mask blank.

Fill the mask with require options

Explanation

Column

Explanation

Airline code

Date. The current date is displayed and you can over


type the travel dates for each segment

Departure city for the segment

Arrival city

Transfer or stopover indicator, as follows:


S Stopover
X Connection (Transit)

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System Response:

To check the fare components, enter: FQQ 8

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Informative Pricing Options


Following are the options for informative pricing
SPECIFIC AIRLINE:
FQP DOH /A QR LON
SAME AIRLINE FOR ALL SEGMENTS:
FQP DOHBAHLON/O GF
SPECIFIC DATE:
FQP DOH / D14 MAY DXB
SPECIFIC BOOKING CODE:
FQP DOH/C J DXB
SPECIFIC GLOBAL ROUTING:
FQP LON / V EH SIN
DISPLAY LOWEST FARE:
FQP DOH PAR DOH / L
DISPLAY MIRROR IMAGE OF THE ITINERARY:
FQP DOH PAR LON / M
DISPLAY PASSENGER DISCOUNT:
FQP DOH DXB DOH/R ZZ
DISPLAY MULTIPLE PASSENGER DISCOUNTS:
FQP DOH DXB DOH/ RCH*IN*ZZ
DISPLAY PASSENGER TYPE CODE:
FQP DOH DXB DOH / R MIL
POINT OF SALE OVERRIDE (PTA ENTRY):
FQP BAH DXB BAH /R, DOH.BAH
TICKETING CITY OVERRIDE:
FQP DOH LON DOH /R,.LON
DISPLAY PAST DATE FARE:
FQP DOH LON DOH / R, 01JUN09

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STOPOVER INDICATOR:
FQP DOH LON PAR MUC DOH
SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - MUC DOH
STOPOVER AND SURFACE BETWEEN AIRPORTS:
FQP DOH LON - - - MUC DOH
AMADEUS UNI FARE / PRIVATE FARE:
FQP NYC / A CO / LAX / R,U
DISPLAY FARE EXEMPT ALL TAXES:
FQP DOH CAI DOH / R,ET
DISPLAY FARE EXEMPT SPECIFIC TAX CODE:
FQP DOH MUC FRA MUC DOH / R,ET-DE
PRICING FOR VALIDATING CARRIER FOR INTERLINE ITINERARIES:
FQP DOH/AQRLGW/ACOEWR-LGW/AQRDOH/R,VC-QR

Booking Reservation Designator


From a fare display or pricing display, you can request a display of the class
codes used by each individual airline for a specific fare.
FQS 2
Display Reservation Booking Designator information for fare
display on line 2

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Itinerary Pricing
The Amadeus itinerary pricing transactions allow you to price a PNR.
Depending on which transaction you use, you can choose to store, or not to
store the pricing response in TST. The itinerary pricing transactions are as
follows:

FXP

FXX

Prices an itinerary, and stores the response in a TST.


Prices an itinerary, without storing the response.

The following table contains information on the journey type limits:

Journey Type
A round or circle trip
can contain a
maximum of

Limits
16 flight segments, or
14 flight segments and 2 surface segments, or
15 flight segments and 1 surface element, or
15 fare break points

A one-way trip can


contain a maximum of:

15 flight segments, or
12 flight segments, and 2 surface segments, or
13 flight segments and 1 surface element, or
14 fare break points

One-way or open jaw:

14 fare components (fare break points)

Round trip or circle


trip:

15 fare components (fare break points)

Pricing conditions apply for Itinerary Pricing

When only one fare is applicable for an itinerary, the system display a ticket
image, and stores a TST if you are using FXP transaction.
When several fares apply, the system displays a list of fares to choose from.
When there is only one passenger, the system displays a ticket image.
When there are several passengers, the system displays a list of passenger and
fare details.
A fare proposed by the system is valid until you do an end of transaction
The link with the Amadeus Fare server has a limit of three minutes. If you are
inactive for longer than three minutes, you will be disconnected. Re-enter a
pricing entry
For selected markets, when the amounts of fares offered are equal, carrier
specific fares take precedence over YY fares.
The system prices an itinerary in the currency of the country of origin, and
automatically converts in to the currency of your terminal location when needed.
When you choose to store a TST, remember that the validity of the TST varies,
depending on your location. The TST validity decided by each market
individually, and may be minutes, hours, or days. 1 day validity for Qatar market.

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Price a PNR
Price for Single Passenger PNR
The following PNR illustrates how to price a

PNR

To price the itinerary, and create TST, enter:

FXP

System Response:

Because several fares apply, the system displays a list of fares for you to choose
from.

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To select the fare, on line 2, enter:

FXT 04 /P1

System Response:

To save the TST Enter:

RF ZAFAR; ER

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Price Multi-Passengers PNR


The following PNR illustrates how to price multiple passengers.

To price the itinerary, and create TST, enter:

FXP

System Response:

If you pricing has several passengers at the same time, with the same fare, you
have to passenger-select with the FXT entry and you are choosing the fare on line
2, Enter: FXT 04/P1-3

System Response:

To save the TST Enter:

RF ZAFAR; ER

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Price a PNR without Creating Ticket Image (TST)


To price the itinerary, without creating a TST, enter: FXX
System Response:

To view a ticket image for Fare # 4 Enter:

FQQ4

System Response:

NOTE:

Please use validating carrier option for INTERLINE ITINERARIES.


For Example: FXP/R, VC - XX (Where XX = Validating carrier 2 letter
code)

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Itinerary Pricing Options


You can add options to further define your pricing requirements. The options
apply equally to FXP and FXX. The following option indicators:

PASSENGER NAME SELECT


FXP
FXP
FXP
FXP

/ P4 (Pricing the itinerary for passenger no 4)


/ P2, 4, 6 (Pricing the itinerary for passenger no 2, 4, 6)
/P2-6 (Pricing the itinerary for range of passengers 2 to 6)
/ RCH /P4 (Child Discount for passenger no 4)

PRICING FOR INFANT

FXP / INF (Infant Only)


FXP / INF/P2 (Infant traveling with passenger no 2)

PRICING FOR NON INFANT


FXP / PAX (Adult and Child)

REQUEST PRICING
FXP
FXP
FXP
FXP
FXP
FXP
FXP
FXP
FXP

/R CD (Senior Citizen Discount)


/ R ZZ (Youth Discount)
/R, LON (Indicate the point of Sale and ticketing as LON)
/ R, LON. DOH (Indicate the point of sale is LON and point of ticketing is DOH)
/ R, ET (Exempt All Taxes)
/ R, U (Private Fares or Uni Fares)
/NF (No Service Fee require)
/R, FS-INR (Currency of sale override IC domestic itineraries)
/RIT (Individual IT Fare, ATPCO fares only)

SEGEMENT SELECTION
FXP
FXP
FXP
FXP
FXP
FXP

/ S3 (Price only for Segment 3)


/ S3-5 (Price the Range of Segments 3 to 5)
/ S3, 6, 9(Price the Segments 3, 6, and 9)
/ S4X (No Stopover or Transfer Point segment 4)
/ S4X, 6X (No Stopover or Transfer Point segment 4, 6)
/S2-4, 6, 8X, 9 (Price for segment 2 t0 4 and 6 are stopover and segment 8 no

stopover)

FXP /R, VC-QR (Validating on QR for Interline itineraries)

FARE BREAK POINT


FXP / B 3 (Fare break point is segment 3)
FXP / B3, 7 (Fare break point are segment 3, 7)

TURNAROUND POINT
FXP / BT- 4 (Turnaround point is segment 4)

PAST DATE PRICING


FXP / R, 01JUN10

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Amadeus Best Buy Pricing


Amadeus Best Buy pricing enables you to price a PNR with the lowest
available fare for a booked itinerary. It checks for lower fares and availability
in lower booking classes or for lower fares in the same booking class as
already booked. The system suggests only fares that are applicable to the
itinerary and the passenger type. It also checks the rule conditions, such as
advance purchase, and minimum and maximum stay requirements.
Best Buy can automatically rebook an itinerary in a lower booking class, by
using the highest access. Alternatively, the system can inform you of lower
fares without rebooking, to enable you to check if the suggested fare is
suitable for the passenger, without changing the PNR. You can also choose to
store, or not to store the pricing response in a TST.
In certain markets, Best Buy checks for lower fares across all cabins of the
aircraft, and gives preference to the highest cabin when the same fare
applies. In other markets, Best Buy checks for lower fares in the same cabin
as the already booked segment. Your local Amadeus Help Desk can inform
you about the default for your market.

Amadeus Best Buy Entries


Entry
Explanation
FXB

Rebook to the lowest fare if seat available, and create a TST

FXR

Rebook to the lowest fare if seat available but dont create TST

FXA

Display a list of lower fares without rebook PNR

FXU

Select fare after FXA, rebook, and create a TST

FXZ

Select fare after FXA, rebook, but not create a TST

FXL

Display lowest possible fare


System also informs you about seat availability

NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXB/R, VC - XX
(Where XX = Validating carrier 2 letter code)

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Amadeus Best Buy with Automatic Rebooking


You can use the Best Buy entries FXB and FXR to rebook an itinerary in a
lower class. FXB creates a TST, FXR does not
The following PNR illustrates the Best Buy Function.

To find the lowest applicable fare for this itinerary, and store TST,
Enter: FXB
System Response:

The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).

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System Response:

For Example:

If you use the FXR entry, the response with fare details, but not creates TST.
You can still view the fare details by using the entry FQQ, followed by a
number for a passenger.
System Response:

The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).

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System Response:

This time only reservation changed as per the lowest fare available and did
not store TST
NOTE: Please use validating carrier option for INTERLINE

ITINERARIES for all type of BEST BUY pricing options. For Example:
FXB/R, VC - XX (Where XX = Validating carrier 2 letter code)

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Amadeus Best Buy with Manual Rebooking


You can use the Best Buy entry FXA to display a list of lower applicable fares.
As a follow-up you can choose to do a manual rebooking with the FXU which
stores a TST, or FXZ which does not store a TST.
For Example

To request a list of lower fares, enter: FXA


System Response:

If for example you would like to rebook the itinerary, and use the fare on line
03, without storing a TST, enter: FXZ 03/P1
System Response:

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The system informs you that the itinerary is rebooked. To store the TST and
updates the reservation as per changes, Receive from (RF) and End of
transaction (ET / ER).
System Response:

FXZ option only reservation changed as per lowest fare available and did not store
TST.
If for example you would like to rebook the itinerary, and use the fare on line 03,
without storing a TST, enter: FXU03/P1

System Response:

FXU option stored TST for the lowest available fare and changed the booking
classes.

NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXA/R, VC - XX
(Where XX = Validating carrier 2 letter code)

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Amadeus Best Buy to Display Lowest Applicable Fare


You can use the entry FXL to display the lowest applicable fare for an
itinerary. The system will also advise you about seat availability. There is no
follow-up entry to rebook the itinerary with FXL. Use either the FXB or the
FXR entry.
For example

To display the lowest possible fare, enter: FXL


System Response:

There is only one passenger in the PNR; the system displays a ticket image. If more
than one passenger you can view the fare details for any of the passenger by using
the FQQ entry, for example, FQQ3. Use either the FXB or the FXR entry to change
the reservation and store the TST.

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If the lowest fare is not available, the system will still display passenger and
fare details of the lowest fare, but include the following message at the top of
the display:
LOWEST SOLD OUT // TRY WAITLIST

NOTE:
Please use validating carrier option for INTERLINE ITINERARIES for
all type of BEST BUY pricing options. For Example: FXL/R, VC - XX
(Where XX = Validating carrier 2 letter code)

Best Buy options


/B
/P
/S
/R
/R

Fare Break point


Passenger selection
Stopover
Reduction
Tax exemption

/U
/S
/S
/R
/K

Unifare
Segment association
Global Route
Point of Sale and Ticketing
Cabin Option

List of Fares
FXA
FXA/S3-4
FXA/S4S,6S
FXA/KF,+
FXU3
FXZ3
FXB
FXB/KY
FXR
FXL

Display available fare


Specific Segments
Stopover specific segments 4 & 6
Search First Class cabin Fares, If not available, continue to
search on other classes.
Select Fare 3 from a list by line number and store TST
Select Fare 3 from a list by line number and dont store TST
Rebooked and price automatically at the lowest available
fare.
Lowest possible fare in Economy class cabin
Rebook PNR at the lowest fare and dont store TST
Display lowest fare in spite of availability (No rebook or TST)

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CHAPTER 10
Amadeus Central Ticketing
The Amadeus central system allows you to automatically price the air
itinerary of a PNR. The automatic pricing entry FXP creates a transitional
stored ticket (TST) which contains all the information necessary to issue a
ticket.
A TST can also be created when pricing is requested before end of
transaction on the PNR. The newly created PNR must contain the flight
segments and a passenger name.
A maximum of ten TSTS are allowed for each passenger with different
portions of the air itinerary. Multiple TSTS must be created with segment
association. Ticketing is requested by selecting TST and/or segment numbers
when more than one TST has been created.
A display of a TST can be obtained as a result of a TQT entry. Any time a
modification is made to the PNR, a PNR change message is automatically
appended to the header line of the TST. It is necessary to verify the validity
of the TST and remove this message before ticketing is requested.
When the system cannot price the PNR, you must manually create a TST with
the TTC entry. The response to this entry is an empty ticket panel.
You can update the ticket panel as follows:
- You fill in the TST panel fields with the necessary information using
guided mode entries, or
- You use the format entry to enter information on the command line
of the panel or in the PNR.
A TST that is automatically created by the system is called an AST. A
manually created TST is called an MST.
You can print a ticket using transaction code TTP.
After the ticket has been issued, Amadeus receives a ticket number message
which is stored in the PNR FA element. The TK element in the PNR is
automatically changed to TK to show that the ticket has been issued.

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Area Reporting Plans / Bank Settlement Plans


Each time an agency issues a ticket on a given airline, the agency must
report the sale to the airline for payment purposes.
To simplify the reporting of sales to the airlines, IATA and the airlines have
formed reporting plans. Airlines wishing to participate in the reporting plans
given an agreement where they will accept payment from a third party,
usually a bank. Bank Settlement Plans (BSPs) are sometimes referred to as
Area Reporting plans (ARPs). In the U.S, the reporting plan is called ARC
(Airline Reporting Corporation).
A BSP record exists for each reporting plan and contains all the airlines that
participate in the plan. The Service Management Centre maintains the BSP
record in Amadeus. If any agency does not have a designated ticketing
carrier, a BSP code must be present in the office profile (field ARP). This
applies to all offices that can issue tickets. BSP procedure are established by
IATA in Geneva
There is a Plan Manger for each country who administers and overseas the
plan within a particular geographical area. The National System or National
Distribution System provides BSP information to Amadeus. BSP GULF has
office in Sharjah (U.A.E).
To display the area reporting plan participants for specific country, enter
TGBD-XY (where XY replaces the ISO country code). QATAR is under Gulf
Area (AE), Enter: TGBD -AE
System Response:

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Ticketing Agreement Table


A Ticketing (T) / PTA (P) / Electronic Ticketing (E) agreement table is maintained for
each Amadeus Participating carrier airlines, if the airline has provided this
information. The purpose of the table is to define interline ticketing, PT, and
Electronic Ticketing agreements. For example: TGAD - BA/ EK

System Response:

For British Airways with All Carriers: TGAD BA


System Response:

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Electronic Ticket
An e-ticket (electronic ticket) is a paperless electronic document used for
ticketing passengers, particularly in the commercial airline industry.

Steps To Issue an Electronic Ticket


Following are the steps to issue an electronic ticket

STEP1- CREATE A PNR


RP/DOHQR2900/DOHQR2900
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1
3 BA 125 M 15MAR 3 LHRDOH HK1

AA/SU

24JAN09/1635Z

2355 0620
1015 2130

13FEB
15MAR

E
E

2RTHDN
BA/RZHQXK
BA/RZHQXK

STEP2 PRICE AND SAVE THE REQUIRE FARE


Price Entry :
Select Fare:
Save Entry :

FXP
FXT04/P1
RF ADMIN;ER

STEP3- UPDATE THE MANDATORY TICKETING ELEMENTS


Add Commission:
FM 0
Add form of payment: FP NONREF
Add Validating Carrier: FVBA

System Response:
TST00001
DOHQR2900 AA/24JAN I Z LD 31JAN09 OD DOHDOH SI
TFXP
1.AMADEUS/MR
1
DOH BA 124 M 12FEB 2355 OK MLRCME
23K
2 O LHR BA 125 M 15MAR 1015 OK MLRCME
15FEB
23K
DOH
FARE F QAR
3100.00
TX001 X QAR
420.00YQAC TX002 X QAR
30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR
80.00UBAS
TOTAL
QAR
3760.00
DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000
6.FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
7.FM *M*5
8.FP NONREF
9. FV BA

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STEP4- SAVE THE PNR CHANGES


Enter: RF ADMIN; ER

STEP5- ISSUE AN ELECTRONIC TICKET


To issue an Electronic ticket, enter: TTP/P1/RT or - TTP/RT
System Response:
RP/DOHQR2900/DOHQR2900
OC/PR 24JAN09/1654Z
2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 15MAR 3 LHRDOH HK1 1015 2130 15MAR E BA/RZHQXK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBA======
6 FA PAX 125-4810001470/ETBA/24JAN09/DOHQR2900/77777722/S2-3

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Steps to Issue Net /Market /Selling Fare Ticket


Following are the steps to issue NET / MARKET / SELLING fare ticket

STEP 1 CREATE A PNR


RP/DOHQR2900/DOHQR2900
AA/SU 28JAN09/1555Z
YVR7JK
1.AMADEUS/Q MRS
2 QR 007 V 15MAR 3 DOHLHR HK1 0920 1405 15MAR
QR/
3 QR 006 V 25MAR 6 LHRDOH HK1 1405 2345 25MAR
QR/
As per Airline Advised Published Fare as per IATA/COMMON FARE YEE3M and
Special/Market/Net/Commissionable Fare is 1800 plus taxes.

STEP 2- PRICE AND SAVE THE REQUIRE FARE IN THE PNR


FXP/L-YEE3M
01 AMADEUS/Q MRS
-----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS
NVB NVA
BG
DOH
LON QR 0007 V V 15MAR 0920 YEE3M
20
DOH QR 0006 V V 25MAR 1405 YEE3M
20
QAR

6320.00

15MAR06DOH QR LON868.13QR DOH868.13NUC


1736.26END ROE3.640000
XT QAR 130.00GB QAR 80.00UB

QAR
300.00YQ
QAR
30.00QA
QAR
210.00XT
QAR 6860.00
TKT BY FARE BASIS *3*

STEP 3 SAVE THE TICKET RECORD IN THE PNR


Enter: RF ZAFAR; ER

STEP 4 UPDATE THE TICKETING MANDATORY ELEMENTS


Enter Market Fare: TTK/T1/NF-1800
Tour code:

FT PAX NRQ01800/DOHR002

Form of Payment :

FP PAX NR+ NONREF/QAR2340.00

Commission

FM PAX 0

Carrier

FV PAX QR

Endorsement

FE PAX VALID ON QR ONLY/NON REF/NON END

(Include Taxes)

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STEP 5 SAVE THE TICKET RECORD IN THE PNR


Enter: RF ZAFAR; ER
STEP 6 TO VIEW TICKET RECORD (IF NEEDED)
Enter: TQT
System Response:
TST00001
DOHQR2900 AA/28JAN M 3
OD DOHDOH SI
TFXP/L-YEE3M
1.AMADEUS/Q MRS
1
DOH QR 007 V 15MAR 0920 OK YEE3M
20K
2 O LHR QR 006 V 25MAR 1405 OK YEE3M
20K
DOH
FARE F QAR
6320.00
TX001 X QAR
300.00YQAC TX002 X QAR
30.00QAAP TX003 X QAR
130.00GBAD
TX004 X QAR
80.00UBAS
TOTAL
QAR
6860.00
NETFARE QAR
1800.00
DOH QR LON868.13QR DOH868.13NUC1736.26END ROE3.640000
6.FM *M*7
7.FP NR+NONREF/QAR2340.00
8.FT NRQ01800/DOHR002
9.FV QR

STEP 7 ISSUE AN ELECTRONIC TICKET


To issue an Electronic ticket, enter:

TTP/P1/RT or - TTP/RT

System Response:
OK PROCESSED

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Cryptic Entries to Update TST / Ticketing Fields


Create Manual TST
:
TTC
Specific passenger
:
TTC/P2
Specific passenger & segments
:
TTC/P2/S2,5
Add selling indicator
:
TTK/SSITI
Specific TST
:
TTK/T2/SSITI
Add Baggage allowance
:
TTK/A20K
Specific TST
:
TTK/T2/A20K
Specific TST & Line
:
TTK/T2/L2/A20K
Add Fare Base
:
TTK/BYEE4M
Specific TST
:
TTK/T2/BKEE4M
Specific TST & Line
:
TTK/T2/L2,5/BKEE4M
Add not Valid before & after
:
TTK/V12FEB12MAR
Specific TST
:
TTK/T2/V12FEB12MAR
Specific TST & Line
:
TTK/T2/L3,4/V12FEB12MAR
Add not valid after only
:
TTK/VXX12MAR
Specific TST
:
TTK/T2/VXX12MAR
Specific TST & Line
:
TTK/T2/L3,5/VXX12MAR
Add not valid before only
:
TTK/V12FEB
Specific TST
:
TTK/T2/V12FEB
Specific TST & Line
:
TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount
:
TTK/NF-1800
Specific TST
:
TTK/T2/NF-1800
Add Tour code for Non Infant
:
FT PAX NRQ01800/DOHR002
Add Tour code for Infant
:
FT INF NRQ00180/DOHR002
Specific passenger
:
FT PAX NRQ01800/DOHR002/ P2
Specific passenger & segments
:
FT PAX NRQ01800/DOHR002/ P2/S2,5
Payment for Non Infant (Publishes Fare):FP PAX CASH
Payment for Non infant (Net Fare): FP PAX NR+CASH/QAR1950 (Include Taxes)
Payment for Infant (Published Fare ) :
FP INF CASH
Payment for Infant (Net Fare)
:
FP INF NR+CASH/QAR200 (Include Taxes)
Specific passenger
:
FP PAX NR+CASH/QAR1950/P2
Specific passenger & segments
:
FP PAX NR+CASH/QAR1950/P2/S2,5
Commission
:
FM 7
Specific passenger
:
FM 7/P2
Specific passenger & segments
:
FM 7/P2/S2,5
Validating Carrier
:
FV QR
Specific passenger
:
FV QR/P2
Specific passenger & Segments
:
FV QR/P2/S2,5

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Endorsement
:
FE VALID ON SHOWN CARRIERS
Specific passenger
:
FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments
:FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount
:
TTK/F1800.00 (Local currency QAR )
Update / Add Fare Amount
:TTK/FUSD495.00 (Other currency USD )
Update / Add Equivalent Fare Amount :
TTK/EQAR1800.00
Update / Add Fare & Equivalent
:
TTK/FUSD495.00/EQAR1800.00
Specific TST
:
TTK/T2/F800.00
Update/Add Tax
:
TTK/X100YR
Update/Add Taxes
:
TTK/X100YR/X200YQ/X30WO
Specific TST
:
TTK/T2/X100YR/X200YQ/X30WO
Update/Add Fare & Total Amount for reissue:TTK/R1800/T500.00
Additional amount as Total (Reissue):
TTK/T500.00
No Additional cost (Reissue)
:
TTK/T0.00
Delete specific Tax # 3
:
TTK/X3
Add new Tax
:
TTK/X100YR
Change Tax amount for Tax # 3
:
TTK/X3-X200YQ
Existing Tax as collected for reissue:
TTK/X3 - O (Old tax which collected)
Add BSR
:
TTK/K13.65000 (K1 is transaction)
Specific TST
:TTK/T2/K13.65000 (K1 is transaction)
Fare calculation
:TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override
:
TTK/CBUILD
Specific TST
:
TTK/T2/CBUILD
Preview Ticket Image
:
TTP/T1/TKT/CRT
Specific Passenger
:
TTP/P2/TKT/CRT
Print Ticket
:
TTP
Specific TST
:
TTP/T2
Specific Passenger
:
TTP/P2
Specific Stock Reference
:
TTP/X A2
Override Validating Carrier
:
TTP/V*QR
Specific TST
:
TTP/T2/V*QR
Specific passenger
:
TTP/P2/V*QR
Remove change flag from TST
:
TTF
From All TST
:
TTF/ALL

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Display an Electronic Ticket Record


To display an e-ticket record, when there is only one FA / FHE in the PNR,
enter: TWD
For Example display an e-ticket record for a specific FA / FHE element, by
the line number, enter: TWD / L10
For Example:

Enter: TWD or TWD /L10


System Response:

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E-Ticket Display options


TWD
TWD/L7
TWD/TKT157-4400564781
TWD/2
TWDRL
TWD/TAX
TWH
RT*E

By FA/FHE element if only one FA/FHE element in


PNR
By specific FA/FHE line number 7
By Ticket number
Select Ticket from TWD list
Redisplay TWD list
Display list of taxes
History for displayed e-ticket record
Redisplay PNR from an e-ticket record

Status Indicators of Electronic Ticket Record


Following are the different status indicators of an electronic ticket record.
A AIRPORT CONTROL
O OPEN FOR USE
C CHECKED IN
P PRINTED
E EXCHANGED/REISSUED
R REFUNDED
F FLOWN/USED
S SUSPENDED
G CONVERTED TO FIM
T PAPER TICKET
I IRREGULAR OPERATIONS
V VOID
L LIFTED/BOARDED
X PRINT EXCHANGED

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Void / Cancel an Electronic Ticket Record


You can cancel an e-ticket record as long as the cancellation is within the
current sales period and the sale is not yet confirmed or has already been
cancelled.
Cancelling an Electronic ticket record causes the system to send a void
request to the airline. The coupon status of the e-ticket Coupons is updated
from
O (open for use) or A (airport control) to V for voided. The record is
also automatically cancelled in the sales report. In the sales report the
transaction type code of the electronic document is changed from TKTT to
CANX

Note: You can not void the Re-issued Ticket


When an e-ticket has been successfully voided, the following message is
displayed:
OK-ETKT UPDATED
SALE IS CANCELED IN REPORTING SYSTEM

Certain airlines may also return a settlement authorization code (sac). In this
case, it is displayed in the message that follows:
OK-ETKT UPDATED SAC-0060590436275
SALE IS CANCELLED IN REPORTING SYSTEM

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Steps to Void/Cancel Electronic Ticket


Following are the steps to void an e-ticket (Re-issued e-ticket can not be
void)
FOR EXAMPLE
RP/DOHQR2900/DOHQR2900
OC/PR 25JAN06/0526Z
2TZFFS
1.AMADEUS/MR
2 BA 124 K 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/ RZHQXM
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/ RZHQXM
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK25JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001471/ETBA/QAR3910.00/25JAN06/DOHQR2900/7777
7722/S2-3
7 FB PAX 2500007445 TTP/T1/ET OK ETICKET/S2-3
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2-3
STEP 1- DISPLAY AN ELECTRONIC TICKET RECORD
Entry:
or -

TWD/L6

TWD/TKT125-480001471

(Line Number of FA or FHE on the PNR)

(By Ticket Number, Ignore first displayed PNR)

System response:
TKT-1254810001471
RCI1A LOC-2TZFFS
OD-DOHDOH SIFCMI-0
POI-DOH DOI-25JAN06 IOI-77777722
1.AMADEUS/MR
ADT
ST
1 ODOH BA 124 K 12FEB 2355 OK KLRCME
O =====
23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME
O
15FEB
23K
DOH
FARE
F QAR
3250.00
TAX
QAR
420.00YQ
TAX
QAR
30.00QA
TAX
QAR
210.00XT
TOTAL
QAR
3910.00
/FC DOH BA LON467.03BA DOH425.82NUC892.85END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP INV
STEP 2 TO VOID AN ELECTONIC ETICKET RECORD
To void an electronic ticket record, Enter:

TWX

System response:
OK ETKT RECORD UPDATED SAC- 125PEW18OAZWF

SALE IS CANCELLED IN REPORTING SYSTEM ========

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STEP 3- DISPAY AN ELECTRONIC TICKET RECORD


Entry:

TWD/L6

(Line Number of FA or FHE on the PNR)


- or -

TWD/TKT125-480001471

(By Ticket Number, Ignore first displayed PNR)

System response:
1.AMADEUS/MR
ADT
1 ODOH BA 124 K 12FEB 2355 OK KLRCME
2 OLHR BA 125 M 16MAR 1015 OK MLRCME
DOH
SAC- 125PEW18OAZWF

ST
V =====
V
15FEB

23K
23K

NOTE: A Voided / Cancelled an electronic ticket record can not be


re-instated by travel agents.
STEP 4- DISPLAY QUERY REPORT TO CROSS CHECK THE STATUS
Enter: TJQ

Note: The status should be CANX . If did not voided in the query
report, Please repeat the step 1 and type TWX/N

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Revalidation An Electronic Ticket


You can revalidate an e-ticket after any of the following changes has
occurred, as long as there is no change to the fare:
-

Different
Different
Different
Different
Different

Airline (interline agreement exists between the two Airlines)


Flight Number
Class of Service
Date or Time of Flight
Airport of Arrival or Departure (Within the same city)

Note: The coupons to be revalidated must have Status O open

Steps for Revalidating an E-Ticket


Following are the steps to revalidate an e-ticket.

Step 1 Change the reservation as per required dates:


--- TST --RP/DOHQR2900/DOHQR2900
FF/SU 24JAN06/1703Z
2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK ==== (S3)
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2 =======
7 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2
8 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
9 FM *M*5
10 FP NR+NONREF/QAR2760.00
11 FT NRD01995/4053652
12 FV BA

Step 2- Display an E-Ticket Record:


TKT-1254810001470
RCI1A LOC-2RTHDN
OD-DOHDOH SIFCMI-Z
POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR
ADT
ST
1 ODOH BA 124 M 12FEB 2355 OK MLRCME
O
23K
2 OLHR BA 125 M 15MAR 1015 OK MLRCME
O
15FEB
23K ===(E2)
DOH
FARE
N QAR
2100.00
P QAR
3100.00
TAX
QAR
420.00YQ
TAX
QAR
30.00QA
TAX
QAR
210.00XT
TOTAL
QAR
3760.00
/FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT

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STEP 3- Revalidate an E-Ticket


Entry : TTP/ETRV/L6/E2/S3
Where
TTP/ETRV
L6
E2
S3

Transaction code for revalidation


Line Number of FA or FHE element
Coupon / Line number of the E-ticket (TWD/L6)
Segment number changed in the PNR

System response:
--- TST --RP/DOHQR2900/DOHQR2900
OC/PR 24JAN06/1720Z
2RTHDN
1.AMADEUS/MR
2 BA 124 M 12FEB 7 DOHLHR HK1 2355 0620 13FEB E BA/RZHQXK
3 BA 125 M 16MAR 4 LHRDOH HK1 1015 2130 16MAR E BA/RZHQXK
4 AP DOH +974 4667579 - AMADEUS QATAR - TRAINING - A
5 TK OK24JAN/DOHQR2900//ETBA
6 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S2
7 FA PAX 125-4810001470/ETBA/24JAN06/DOHQR2900/77777722/S3 ======
8 FB PAX 2400007443 TTP/T1/ET OK ETICKET/S2
9 FE PAX CONDITIONS APPLY NON ENDORSABLE BA ONLY/S2
10 FM *M*5
11 FP NR+NONREF/QAR2760.00
12 FT NRD01995/4053652
13 FV BA

STEP 4- Display Revalidated Ticket Record


Entry: TWD/L7
(Line Number of FA on the PNR)
System Response:
TKT-1254810001470
RCI1A LOC-2RTHDN
OD-DOHDOH SIFCMI-Z
POI-DOH DOI-24JAN06 IOI-77777722
1.AMADEUS/MR
ADT
ST
1 ODOH BA 124 M 12FEB 2355 OK MLRCME
O
23K
2 OLHR BA 125 M 16MAR 1015 OK MLRCME
O
15FEB
23K ======
DOH
FARE
N QAR
2100.00
P QAR
3100.00
TAX
QAR
420.00YQ
TAX
QAR
30.00QA
TAX
QAR
210.00XT
TOTAL
QAR
3760.00
/FC DOH BA LON425.82BA DOH425.82NUC851.64END ROE3.640000XT130.00
GB80.00UB
FE CONDITIONS APPLY NON ENDORSABLE BA ONLY
FP NONREF
FT D01995/4053652
NET REPORTING IT/BT

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CHAPTER 11
Reissue an Electronic Ticket
Before commencing a reissue in Amadeus you will require the new base fare,
taxes paid on the original ticket, the breakdown of any new taxes to be
collected reissue fee requirements and the total additional collection, if any. If
you are unsure of these, Please contact the validating carrier for
confirmation.
1) Retrieve the PNR and amend the itinerary. Cancel any segments which
are not required.
2) Delete any old TST using the commands then re-price any non-flown
segments to be included on this ticket using the FXP entries.
You may have to use the override if the system will not auto price
For example: FXP /L- QEE4MQR1
3) Amend the TST using the TTK / TTI update command applying the
following codes.
R
O
X
T
V

Reissue, this is the new base fare (excluding taxes)


Old tax, all taxes paid for on the original ticket are identified with an "O"
New tax, any additional taxes that need to be collected on the new ticket.
Total additional collection (This includes any increase in Fare, Taxes and
Re-Issue Fees. If there in no Additional collection then this will be Zero.)
Not Valid After Dates for all coupons, this is mandatory for re-issue

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Steps to Reissue an Electronic Ticket


Following are the steps to reissue Electronic tickets

Reissue of Unutilised Ticket


For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare
as QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE
DISPLAY OF TICKTED PNR
Following is the Original issued Ticketed PNR

DISPLAY OF ISSUED ELECTRONIC TICKET RECORD


Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm
in L-Class, Reissue the original issued ticket with Additional QAR640.00

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Step 1: Change the Itinerary as per require Booking class, in this example
Booked L-Class

Step2: Price New Booked segments: FXP

System Response

Step 3: Save the changes in the TST, enter: REZAFAR; ER

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System Response

Step 4: TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)

System Response

Step 5: Check Box for require TST to open

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Step 6: Click on OPEN icon

System Response

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Step 7: Click on Exchange Icon to initiate the re-issue process

System Response

Step 8: Click on OK icon

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System Response

Step 9: Check Box require TST for re-issue

Step 10: Click on OPEN icon to open the TST

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System Response

Step 11: Enter the Additional collection (ADC) Amount in the TOTAL:
QAR640

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Step 12: Enter the New form of payment with the Additional collection
(ADC) amount: O/CASH + / CASH / QAR640

Step 13: Enter NOT VALID AFTER (All coupons) and


NOT VALID BEFORE (As per Fare conditions if any)

Step 14: Click on UPDATE icon

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System Response

Step 15: Click on OK icon

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System Response

Step 16: Click on CROSS to exit from the TST

System Response

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Step 17: Save the changes in the PNR, Enter: RFZAFAR; ER

System Response

Step 18: Display issued E-Ticket Record: TWD/L6

System Response

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Step 19: Enter the original Issued e-ticket details for re-issue: FO*L6

System Response

Move the cursor beside the last character of the displayed FO line and
enter the Passenger number belongs to displayed e-ticket record with reissue
segments numbers: / P1 / S 2, 3

Press enter to add the FO details in the PNR Automatically (Cross check
the Date of Issue for the Original Issued ticket)
System Response

Step 20: Save the Changes in the PNR: RF ZAFAR; ER

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Step 21: Display issued E-TICKET record before re-issue: TWD/L6

System Response

Step 22: Issue the E-ticket, enter: TTP/P1/S 2, 3 / RT

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System Response

PNR DISPLAY AFTER REISSUE AN E-TICKET

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Reissue of Partially Used Ticket


For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare
as QAR 2330.00 Taxes as QAR40.00 QA
DISPLAY TICKETED PNR
Following is the Original issued Ticketed PNR

DISPLAY ISSUED ELECTRONIC TICKET RECORD


Following is the Original Issued Electronic record

Now Assuming Passenger wish to change his return schedule which is confirm
in M-Class, Reissue the original issued ticket with Additional QAR380.00

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NEW ITINERARY BOOKED PNR DISPLAY


Change the Itinerary as per require, Here U-class was not available and
Booked in M-Class

PRICE AN ITINERARY FOR NEW AND FLOWN SEGMRNTS


Price New Booked segments and the Flown / Used segments with the help of
Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09

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Explanation
FXP
/
S
2
X
,3
,7
,8
/
R,
20MAY09

Transaction code for Itinerary Pricing


Separator
Indicator for Segments
Flown / Used Segment Number 2
No-stopover indicator (If no stop in original itinerary)
Comma, Flown / Used segment number 3
Comma, New Added Segment number 7
Comma, New Added Segment number 8
Separator
Past Date Pricing Indicator with Comma
Date, Month, and Year for original Issued ticket

System Response

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Save the changes in the TST, enter: REZAFAR; ER

UPDATE THE TST


Update the TST for requires segments to Issue as a new itinerary, in this
example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8

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Explanation
TTU
/
T1
/
S
7, 8

Transaction Code to update existing TST


Separator
TST Number 1, here require TST number
Separator
Transaction Code for Segment
Segment number 7, 8 (As per new itinerary for reissue)

System Response

REMOVE THE FLAG


Remove the TST flag after update the TST with require segments: TTF/T1

System Response

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Display TST: Entry: TQT or TQT/Tn


System Response

Click on Exchange icon

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System Response

Click on OK icon

System Response

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Check Box for require TST for re-issue

Click on OPEN icon

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System Response

Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380

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Enter the Origin Destination as per ORIGINAL origin and CURRENT


destination

Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE
(As per Fare conditions if any)

Enter the New form of payment with the Additional collection (ADC)
amount: O/INV + / CASH / QAR380

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Click on UPDATE icon

System Response

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Click on OK icon

System Response

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Click on CROSS to exit from the TST

System Response

To Display issued E-Ticket Record: TWD/L12

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System Response

Enter original Issued e-ticket details for re-issue: FO*L12

System Response

Move the cursor beside the last character of the displayed FO line and enter
the Passenger number belongs to displayed e-ticket record with reissue
segments numbers: / P1 / S 7, 8

Press enter to add the FO details in the PNR Automatically (Recheck the
Date of Issue for Original Issued ticket)

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System Response

Save the Changes in the PNR: RF ZAFAR; ER

Display issued E-TICKET record before re-issue: TWD/L12

Issue the E-ticket, enter:

TTP/P1/S 7, 8 / RT

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CHAPTER 12
Amadeus Automated Refunds
Amadeus automated refunds allows you to refund sale documents and
electronic tickets quickly and easily.
The refund transactions you enter search for data stored in the central
ticketing server's document database. If the data is still available, the system
uses it to create a refund record. Data is normally stored in the system for
180 days. If the data is no longer available, you enter details of the refund
manually into a blank refund record.
You can process refund records directly for full refunds, or manually update
them for partial refunds.
Here is an example of a query report that contains refunded documents. They
are indicated by the RFND transaction type code in the last column.

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Steps to Process Automated Refunds


Following are the steps to process auto refund on Amadeus which is reported
to the local BSP

STEP 1: DISPLAY REFUND RECORD


Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125-4810006632 (Ticket Number)
From PNR, enter:
TRF / L6
( FA / FHE on line 6)
From Query report (TJQ):
TRF / I- - 001528(Sequence number
001528)

STEP 2: ENTER THE CANCELLATION PENALTY


If any cancellation penalties enter: TRFU/ CP 100 A

STEP 3: PROCESS THE REFUND


To process refund on Amadeus, enter: TRFP
System response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED
The status of all refunded coupons in the e-ticket record is changed to 'R'
(refunded) after which it can not be reversed to O / A
In the PNR, the existing FA element for the refunded ticket is removed,
stored in the PNR history, and replaced by a new FA element that includes
the ER status code; this indicates that the ticket has been refunded.
Partial display of the PNR:
FA PAX 125-4810006632/ERBA/S2-3
/
ER Status Code (Electronic Ticket)
You can ignore a refund record at any time prior to processing (TRFP) the
record with the following entry: TRFIG

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Unused Electronic Ticket Refund


Following are the examples to process published fare full refunds on Amadeus
For example a ticket 125- 4810006632 needs to be fully refunded with
QAR100.00 cancellation/refund penalty. The following steps will apply:

STEP 1: DISPLAY THE REFUND RECORD


Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125-4810006632 (Ticket Number)
From PNR, enter:
TRF /L6
(FA / FH on line 6)
From Query report (TJQ):
TRF / I - 001528 (Sequence number)

STEP 2: ENTER THE CANCELLATION PENALTY


Update Cancellation/Refund Penalties, enter: TRF U/ CP100 A
STEP 3: PROCESS THE REFUND
To process Auto refund: TRFP
System response:
OK ETKT RECORD UPDATED SAC- 125SDXU4IWDWO
OK - REFUND PROCESSED

STEP 4: DISPLAY THE QUERY REPORT


To display Query report, enter: TJQ/QTC-RFND
System response:
AGY NO - 77777722
QUERY REPORT 23NOV
CURRENCY
QAR
OFFICE - DOHQR2900
SELECTION:
AGENT - 1310RR
23 NOV 2006
-----------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC
TAX
COMM
FP PAX NAME
AS RLOC
TRNC
-----------------------------------------------------------------------------001537 125 4810006632 -19440.00 -900.00 -187.40 CA AMADEUS/M RR YT2MGF RFND

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Partial/Half Published Fare Refunds


For example a ticket 125- 4810006635 needs to be partially/half refunded
with amount QAR9340 and QAR100.00 as Refund charges. The following
steps will apply:

STEP 1: DISPLAY THE REFUND RECORD


Initiate a refund and display refund record by using any one of the following
options.
Using document number, enter: TRF 125- 4810006635 (Ticket Number)
From PNR, enter:
TRF /L6
(FA / FH on line 6)
From Query report (TJQ): TRF / I 001531 (Sequence number 001531)

STEP 2: ENTER THE USED FARE


Update utilised fare for used coupons, enter: TRF U/ U9340

STEP 3: ENTER THE CANCELLATION PENALTY


If any Cancellation/refund Penalties enter: TRF U/ CP100A
STEP 4: DISPLAY TAX PANEL
Display Tax record, enter: TRFT
System response:
REFUNDABLE TAXES
AMADEUS/M MR
125 4810006635 - 635
UNUSED TAXES
---------------------------------------------------------------T1
480.00 YQ
T2
40.00 QA
T3
280.00 GB
T4
100.00 UB
REFUNDABLE TAX TOTAL

QAR

900.00 XT

Assuming utilised taxes are as: QAR 210.00 YQ (T1) and QAR 40.00 QA
(T2) Refundable taxes are as: QAR 270.00 YQ, 280.00 GB, 100.00 UB
To update refundable tax QAR270YQ (T1),
Enter: TRFU/ TU1- 270 (YQ Code Not Required)
The QAR40.00QA (T2) is a fully utilised tax and needs to be deleted,
Enter: TRFU/TX2

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STEP 5: DISPLAY ACTIVE REFUND RECORD


To display active refund record panel, enter: TRF
System response:
REFUND RECORD
AGT-77777722 RR/23NOV06 L TKT-Y
NM NAME
AMADEUS/M MR
I
ISSUED
23NOV06
D1 DOCUMENT
125 4810006635 6 CPNS 0200
F
FARE PAID
QAR
18640.00
U
FARE USED
9340.00
FARE REFUND
9300.00
CP CANX FEE
100.00
1.08P
XT TAX REFUND
650.00 >TRFT
REFUND TOTAL
9850.00
FM COMMISSION
93.00
1.00P
FP1 CASH
9850.00
S
ITINERARY
INTERNATIONAL

STEP 6: PROCESS THE REFUND


To process Auto refund: TRFP
STEP 7: DISPLAY QUERY REPORT
To display Query report, enter: TJQ/QTC-RFND
System Response:
AGY NO - 77777722
QUERY REPORT 23NOV
CURRENCY
QAR
OFFICE - DOHQR2900
SELECTION:
AGENT - 1310RR
23 NOV 2006
-----------------------------------------------------------------------------SEQ NO A/L DOC NUMBER TOTAL DOC TAX
COMM
FP PAX NAME
AS RLOC
TRNC
-----------------------------------------------------------------------------001538 125 4810006635 -9850.00 -650.00 -187.40 CA AMADEUS/M RR YT2RWH RFND

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Cryptic Entries to update Refund record


TRFU/NMMINHAS MUHAMMAD ZAFAR MR
TRFU/I25JAN10
TRFU/DA2
TRFU/DX1
TRFU/D 1 DG 2
TRFU/D1 C34/D2 C12
TRFU/DX 1 C12/DX 2 C34
TRFU/TKT Y
TRFU/S I
TRFU/F1500.00
TRFU/F USD500.00
TRFU/U 500.00
TRFU/FM 5
TRFU/FM 100.00A
TRFU/CP 150.00A
TRFU/CP 5
TRFU/MF 10.00
TRFU/TA150YQ
TRFU/TA10.00ZPMIA2
TRFU/TA10.00XFJFK4.5
TRFU/TU2-90.00
TRFU/TX3
TRFU/TC NRQ01500
TRFU/NF900.00
TRFU/FP1 CASH
TRFU/FP2 CCVI123456789111...
TRFU/FPA1 900.00
TRFU/RM (Free Text)
TRFU/AA 12245DOH56565
TRFU/FO 1574400564781LON....
TRFU/I25JAN10/F1500/TA1150.00YQ

Update Name in refund record


Date of Issuance
Add document numbers (Partial Refund)
Delete used document number
Update check digit
Add refundable document coupons
Delete used/non-refundable coupons
Document type
Itineray type (I = Int , D = Domestic)
Fare Paid
Alternate Fair Paid
Fare Used
Commission
Commission as Amount
Cancellation penalties in Amount
Cancellation penalties in percentage
Miscellaneous Fee in Amount
Add specific Taxes
Reduce existing tax number 2
Delete existing tax number 3
Tour Code
Net refund
Form of payment
Form of payment amount for payment 1
Remarks
Airline Authority
Original Issue
Combine options

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Amadeus Reports
The Amadeus reports listed below for applicable for central ticketing users.

Options
/SOF
/SAN
/SAS
/D
/F
/R
/QSI
/QFP
/QVP
/QTX
/QTC

All agents within an office


All offices sharing the same IATA number
Specific Agent
Specific Date
List starting from document or sequence number
Sorting in reverse order
Sales Indicator
Form of payment (CA/CC/MX)
Validating Carrier
Group of transaction types
Specific Transaction Type

Transaction Group with QTX Option


SALE
REFD
MANS
AUTS
INVT
CCCS
CCAS
VOID

Sale Documents, Includes TKTB, TKTT, CANX,CANN


Refunded documents, include RFND, RFNX
Manual sales, includes CANX
Automated sales, include TKTB,TKTT,CANX,CANN
Inventory, includes CANN and VSCN
Cancelled Credit card sales
Cancelled Cash sale
Voided documents, include CANN, CANX,VSCN

Transaction types with QTC option


TKTT
CANX
CANN
RFND
RFNX
MCOM
MD50

Electronic Ticket
Cancelled Sale
Automatically cancelled document
Refunded documents
Cancelled Refund
Manually reported MPD
Automated MCO

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Query Report
Current date for active sign-in on screen

TJQ

For specific date

TJQ /D- 10FEB

For specific date ranges

TJQ /T-10FEB15FEB

All agents within your office report

TJQ /SOF

Specific agent sign-in report

TJQ /SAS-0001AA

Validating Airline report

TJQ /SOF/QVP-QR

Refunded Report

TJQ /SOF/QTC-RFND

Voided report

TJQ /SOF/QTC-CANX
TJQ /SOF/V

Net Remittance issued tickets report

TJQ /SOF/N
TJN/SOF

Summary Report
Summary sales period report

TJS

For the past period

TJS /H-1

Specific agent and past period

TJS /SAS-0001AA/H-1

All agents for past period

TJS /SOF/H-1

Daily Report
Daily report for active sign-in on screen

TJD

All agents for current date

TJD / SOF

Specific agent

TJD / SAS -0001AA

Past date

TJD / D-20JAN

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Item Report
Item report for active sign-in on screen

TJI

All agents

TJI / SOF

Specific Sign-in

TJI / SAS -0001AA

Specific date

TJI / D -20JAN

Closed sales period

TJI / H -1

Printing Report
Print Last Display Report, Default printer

TJP

Print last displayed report, specified


printer

TJP / PRT-TB3051

Transaction Report
Transaction report by document number

TJT/TK-1608901510

By sequence number

TJT/I-000567

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CHAPTER 13
Customer Profile
Customer Profile is a record, which contains useful information about a
traveler, or company that can assist you while making reservation.
Customer profile is divided in to following categories:
Traveler Profile
Company Profile
Traveler profile which associated to a company profile
You can create, modify, deactivate or reactivate a customer profile.
To do this you must first access profile mode.

Profile Mode Command


When you access profile mode the flag ****PM MODE**** is shown after
each command to indicate that you are working in profile mode.

Profile Access Transaction


PM
PMP
PME

Access Profile Mode


Exit Profile mode temporarily
Exit Profile mode

Profile End Transaction


PE
PER
PEE

End transaction and save the profile


End Transaction, Save and redisplay the profile
End Transaction, Save and exit profile Mode

Profile Ignore
PI
PIR

Ignore Profile without save


Ignore the updates and redisplay the profile

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Create Traveler Profile


To create a traveler profile, you can use standard PNR elements
The PNR element can be entered in any order and system automatically
arranges the elements in sequence. You cancelled and modify these elements
any time in profile mode.
NM1CHAMINDA/NALIN MR
Add Name element
APB-DOH 44483819
Add Phone element
SR*VGML
Add meal preference
FFNEK-666671166
Add Frequent Flyer details
OS YY LCCT DOH5555555
Add OSI
RM MAIL TO TRAVEL DEPT
Add General Remarks
APE-nalinc@abc.com
Add e-mail contact
AB//CY-AMA/NA-ALICE/A1-94 DRING
Add Billing address
ROAD/PO-35608/CI-DOHA/CO-QATAR/P1
ST/W
Add wish seat preference

PNR Transferable Indicators


The Letter A and S appears with profile elements which are called
transfer indicators.
When a profile is transferred to a PNR all A elements
A
Automatic are always transferred
When a profile is transferred to a PNR it depends on end
S
Selectable user to select these elements

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General Information Section


The General Information section is used to record the following information:
Company Profile Name
PCN/
The company name automatically entered when you create a
company profile or associate a traveler to a company profile
Profile Index Field
PIN/
The Index field creates a unique system for filing and referencing
your company and traveler profile
PBC/
Profile Billing Contact
The name of the person to contact regarding billing.
PBP/
Profile Billing Phone
The Telephone contact number of the person to regarding billing
Profile Country Code
PCO/
The two-letter country code of the passengers nationality or the
location of the company.
Profile Created By
PCR/
This information is automatically appended by the system. It shows
the sign of the agent who originally created the customer profile.
PBD
Date of Birth
The traveler date of birth can be entered in the profile.
Examples:
PCN/DOHA BANK
PIN/DOH01
PBC/MISS FATIMA
PBP/44483700
PCO/QA
PCR/0402ZM
PBD/04FEB1967

Add
Add
Add
Add
Add
Add
Add

Company Profile name association


Profile index field
Profile billing contact
profile billing contact number
Profile country code as QATAR
profile creation information
date of Birth

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Document Information Section


The document information section is used to store the information about a
passengers documents. You can the information in traveler profile.
Passport Details
PAS/
The travelers Passport number, country code, issued and
expiry date
Visa Information
PIV/
The travelers Visa information, country code, issued and
expiry date
Driving License
PCE/
The travelers driving license information, country code,
and issued date
PID/
Identity Card
The travelers ID Card information
Examples:
PAS/CO-LK/NR-123456/IS-15OCT09/EX-14OCT14
PIV/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12
PCE/CO-INTERNATIONAL/NR-125254/IS-10JAN10/EX09JAN12
PID/CO-QA/NR-3455353535/IS-01APR10/EX-30MAR12

Passport Details
Visa Details
Driving License
Details
ID Card Details

Follow up Section
The follow up section allows you to place a company or traveler profile on a
list for action to be taken at a later date. Every 24 hours the system scans
the profile database to check if there profiles are in your offices follow up list.
If found the profile on that list, the system send a message on Queue 94 to
remind you to check the follow-up list.
PFO/CHECK PASSPORT DETAILS/12MAR12
Add follow-up note with date

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Create a Profile from a PNR


You can create a traveler profile quickly from an existing PNR.
To create Profile, you must retrieve the PNR. The PC command automatically
enters into Profile mode and display the newly created profile. If you dont
specify what PNR elements you want to transfer in your entry, the system
transfers all appropriate elements into profile.
PC/-1
Create new traveler profile for passenger 1 of PNR
PC/-1,5-8,10
Create new traveler profile for passenger 1,
Selecting PNR element 5 to 8 and 10 to be
transferred
PC/-1,X9
Create new traveler profile for passenger 1,
exclude element 9 from transfer
PC/DOHA BANK-1
Create new traveler profile for passenger 1 and
associate to existing company profile name
DOHA BANK
PC/DOHA BANK-1,4,7-10
Create new traveler profile for passenger 1,
associate to company and transfer elements 4
and 7 through 10

Create a PNR from a Profile


You can create a PNR from traveler or company profile. This process is known
as profile transfer.
When you display profile on your system, you can create a PNR from it and
transferring all automatic PNR element from displayed profile.
PT
Transfer all automatic elements to new PNR
PT*
Transfer all transferable elements to new PNR
PT1-3
Transfer range of elements to new PNR
PT1,3,6-9
Transfer elements 1,3 and 6 through 9
PTX4,5
Transfer all elements except 4 and 5
PT*10,12
Transfer all automatic data and only selectable element 10
and 12
PT*X5
Transfer all automatic data except element 5
PTO
Transfer all Mandatory and automatic elements to an
existing PNR
PT2*15OCT*
Transfer flight segment 2 appending date

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Create Company Profile


To create a company profile in profile mode must access profile mode first.
The company name may contain a maximum of 25 characters.
PCN/DOHA BANK
Create a new company profile

Associate Traveler to Company Profile


In profile mode you can associate traveler to a company profile. The company
profile must exist before associating it to traveler.
To associate a traveler to a company crate a new or retrieve existing profile,
then use the PCN/DOHA BANK transaction to associate it

Display Traveler Profile


PDN/-CHAMINDA
PD2
PD
PDRT/XXXXYY
PDI/DOH01
PLT
PLT//DOH BANK

Display profile by traveler surname


Display profile shown on line 2 of profile name list
Redisplay retrieved profile
Display traveler profile by record locator
Display profile general information by index option
Display list of traveler for your office
Display list of travelers associated to DOHA BANK

Display Company Profile


PDN/DOHA BANK
PDN/DOHA BANK-CHA
PDT/-CHAMINDA
PDM/-CHAMINDA
PDRC/YYYYXX
PLC
PDL

Display Company profile by Name


Display by Company name and traveler name
Display traveler profile associated to company profile
Merge a traveler profile with the company profile
displayed
Display company profile by record locator
Display list of company profile for your office
Redisplay profile list

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Modifying a Profile
You can cancel and modify the following elements in a company or traveler
profile in profile mode.
General Information
PNR Transferable elements
Priority Elements
To cancel PNR transferable elements you can use XE command.
To modify PNR transferable elements, select the element number, slash and
the new value.
XE6
Cancel element 6 in a profile
XE2,5,7
Cancel Multi elements in a profile
XE5-8
Cancel a range of elements in a profile
6/ST/W
Change the seat preference for line 6
9/*S
Change Transfer indicator for element 9 to S
6/*A
Change Transfer indicator for element 6 to A

Deactivate and Reactivate a Profile


You can deactivate a displayed customer profile in profile mode. When you
deactivate a profile, it is placed on a deactivate profile list for 30 days. If you
dont reactivate the deactivate profile in 30 days, it is deleted from the
system.
PX
Deactivate displayed profile
PLX
Request a list of deactivate profiles
PD2
Display a deactivate profile 2 on displayed list
PR
Reactivate a profile

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CHAPTER 14
Amadeus Hotel
Amadeus Hotel offers you detailed information on room availability, rates and
hotel features.

Encode/Decode Hotel Chain


DNH MARRIOTT
DNH SI

Encode Hotel chain


Decode Hotel Chain

Hotel Chain Information


GGHTL
GGHTLEM
HEHTLFS

Display AIS information page for Amadeus Hotel


Display AIS information for hotel chain MARRIOTT (EM)
Display specific requirements for hotel chain FS

Hotel List
The hotel list display provides a complete list of hotels for specific city. The
display contains the hotel name, chain code, area location and recommended
type of transportation from the airport.
HL DXB
List of hotel in Dubai
HL DXB/HN-FOUR
List of hotels in Dubai for hotel Four seasons
HLDXB/AD-SHEIKH
List of hotels in Dubai at SHEIKH ZAYED ROAD

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Hotel Availability
The Hotel Availability commands allow you to display the availability of hotels
worldwide.
There are two types of hotel availability displays:
1. Hotel Multi-Property Availability
Display availability for all hotels in a given city location and date range.
Hotels are displayed in a nonbiased order
2. Hotel Single Property Availability
Display availability for a specific property.
By default the system displays a Single Occupancy rate.
Example:
HA DXB 15DEC-18DEC
System Response:

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Hotel Room Type Codes


The hotel room types shown in an availability display are a three alpha
/numeric code. The first character indicates the room category, the second
indicates the number of beds in the room and the third indicates the
bed type.
For example, a room type of A1K represents a Superior Room with bath and
1 King Bed.

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Room Category Codes


Room with Bath

Room with Shower

Room with
Bath/Shower
Executive Suite
Suit
Non-Smoking
Room at weekend

A
B
C
D
E
F
G
H
I
J
K
P
S
T
U
N
W

Superior
Moderate
Standard
Minimum
Superior
Moderate
Standard
Minimum
Superior
Moderate
Minimum
Superior
Moderate
Minimum

Codes
T
S
D
A*K
A**
GOV
CON
FAM
PKG
PRO
SRS
SRB

Twin
Single
Double
* Number of beds vary
Two ** number of beds & Type
Government rate category
Convention rate
Family rate
Package rate
Promotional rate
Senior Citizen rate
Summer Rate Break

K
Q
W
A1*
COR
MIL
STP
TUR
TVL
WKD
RAC
WOS

King
Queen
Water
Bed type varies
Corporate rate category
Military rate category
Stopover rate
Tour rate
Travel Industry rate
Weekend rate
Standard RAC rate
World of savings

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Single Property Display


In order to display all rooms and rates for a specific property you must use
the single property availability and rates display. To display a single property
availability you use the HA command and the line reference number from a
Hotel Multi-Property Display.
Example: For Hotel multi display: HADXB15DEC-18DEC/HN-SHERATON

Display rooms and rates for line 2, Enter HA2

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Options
HA2
HA3/RT-2
HASIDXB32615DEC-18DEC

Display single property availability for property


shown on line 2 of multi property display for
single occupancy
Display single property availability for property
shown on line 3 of multi property display for
double occupancy
Direct command to display single property
availability, chain code SI, Property code
DXB326, Check-in 15DEC and Check-out 18DEC

Availability Options
/AR/CO/DT/DD/FC/FC-*
/FF/HN/LO-

/QU/RT-

Area Identifier
You can enter maximum three location code
A= Airport, D= Downtown, E=East, W=West, N=North,
S=South (Entry: /AR-A)
Company
Used to specify hotel chain code (Entry: /CO-SI)
Check-In Date
Used to change the check-in date in your existing display
(Entry: /DT-19DEC)
Check-out Date
Used to change the check-out date in your existing display
(Entry: /DD-21DEC)
Foreign Currency
Used to show rates in other currency (Entry: /FC-GBP)
Foreign Currency
Used to change the rates to the stored currency in your existing
display (Entry: /FC-*INR)
Hotel Facility
Used to restrict to display hotel with require facilities
(Entry: /FF-BAB-BUS-MEE)
Hotel Name
Used to search for specific hotel name (Entry: /HN-SHERATON)
Location
Used to change the location for existing display (Entry:/LO-AUH)
Rate Limit Range
Used to display Rate ranges
(Entry: /QU-100 Rate below a specified amount)
(Entry: /QU-H100 Rate above a specified amount)
(Entry: /QU-100-150 Rates between specified values)
Occupancy Level
Used to identify the double occupancy (Entry: /RT-2)

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/SR/TR/AD/BT/HC/PH-

Special Rate
Used to request special rates or existing rates (Entry: /SR-MIL)
Transportation
Used to request transportation from Airport to hotel
T= Taxi, R= Rent a car, F= Free, L= Limousine (Entry: /TR-F)
Address
Street you are searching for accommodation
(Entry: /AD- SHEIKH ZAYED)
Bed Type
You can enter maximum two bed types (Entry: /BT-K-Q)
Hotel Category
You can enter up to 2 codes (L=Luxury, F=First Class,
S= Standard, T= Tourist Entry: /HC-F-S)
Phone Number
Used to search hotel with phone contact
(Entry: /PH-971-4-2281111)

Examples:
HADXB15DEC-18DEC/CO-SI
HADXB15DEC-18DEC/HN-SHERATON
HADXB15DEC-18DEC/RT-2
HADXB15DEC-18DEC/AR-D
HADXB15DEC-3/TR-F
HADXB15DEC-18DEC/FC-GBP
HADXB15DEC-18DEC/SR-EXX
HADXB15DEC-18DEC/QU-100-150

Availability for specified Hotel Chain


Specified Hotel Name
Double occupancy
Specified Area
Specified Transportation
Specified Currency
Specified special rate
Specified rates ranges between 2 values

Availability and Rates from a PNR


You can request hotel availability & rates on a flight or car segment in a PNR.
For example: Availability and rates for Line Number 3 of PNR for Check-in
date and Line Number 4 for check-out date. Entry: HAS3
Display Hotel Availability for arrival point of segment 3, in
HAS3
this situation the system takes the Airport code or Car pick
up point as a hotel location
HAS6/CO-SI
Display Hotel Availability refereeing segment 6 of PNR and
specified Hotel chain code
HAS5/QU-100
Display hotel availability refereeing segment 5 of PNR and
requesting rates below specified amount

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Hotel Features
The hotel features display provides a complete description of a specific hotel
property. The hotel features display can be requested from a multi-property,
single property availability, and Hotel List display.
HFAC
Display hotel features from hotel list display for Line AC
Display hotel features for property shown on line 2 of hotel
HF2
multi-property availability.
HF
Display hotel features from single property availability display
Display hotel features for the property of the hotel on
HFS5
segment 5 of the displayed PNR

Hotel Features Category Codes


L
A
E
P
G
D
S
F
R
N
M
C
Q
T
Y
O

LOC
CAT
EXT
POL
GNT
DEP
STA
FAC
ROO
DIN
MEE
COM
FRE
TRA
SFY
OTH

Examples:
HF4-D
HF7-E-FAC
HF-G-N-T

Location
Category
Extra charges
Policies
Guarantee
Deposit
Minimum/Maximum Stay
Facilities
Room
Dining
Meeting Facilities
Commission
Frequent stay
Transportation
Safety Features
Other Charges

Display hotel features, deposit category from hotel


on line 2 of multi-property display
Display hotel features, extra charges and facility
categories from hotel on line 7 of multi-property
display
Display Hotel features Guarantee, Dining, and
Transportation from single property availability
display.

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Point of Reference
A point of reference is a building, monument, or any other type of landmark
considered important enough to be used as a criterion when searching for
and booking hotels. Each point of reference is assigned to a category
according to its nature.

List of Categories
APT
BST
CAR
CNV
EVT
HEL
MIL
PRT
RST
SPO

Airports
Bus Station
Amadeus Car Rental location
Convention center
Events, Fairs, Festivals
Heliport
Military Bases
Port
Holidays Resorts
Sports Stadium

Examples:
DRP-CAT
DRPCASTLE/GB
DRPSAND/USNY
DRP*/LON-SHO
DRP12
HLL12
HAL11/DT-15DEC-18DEC

ATT
BUS
CTY
EDU
GRD
HTL
PAR
RAI
SHO
TRA

Attractions
Business Location
Cities
Educational
Ground Transportation
Amadeus Hotel Properties
Parks
Rail station
Shopping Districts
Transportation

Display point of reference categories


Display Point of reference by keyword and
country code
Display point of reference by keyword and
country/state code
Display the list of point of reference for
specified city and Category
Display point of reference from Displayed list
Hotel list from DRP display for line 12
Hotel Availability from DRP display for line 11

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Hotel Pricing
A hotel pricing display provides detailed information about a specific room
rate. You can request a hotel pricing display from a single-property hotel
availability display or by referencing a hotel PNR segment.
The Hotel Pricing (HP) display shows you:
Detailed information about a specific room/rate listed on a COMPLETE
ACCESS+ single property hotel availability display, or included in a
COMPLETE ACCESS+ hotel segment in a PNR.
Information about the property at which the room/rate is availability.
This information is similar to the information on a hotel features display.
The information on HP display is supplied directly from the hotel chains own
reservation system. The following steps are to request a Hotel Pricing
Display:
Example: HADXB15DEC-18DEC/HN-SHERATON

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Single Availability and rates display for line 2, Entry: HA2

Hotel pricing option for line 2 for single property display availability and
features, entry: HP2

Options
HP2
HPS4
HP2-R-T

Display Pricing from single property display for line 2


Display pricing from line 4 of PNR for hotel segment
Display specified categories

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Hotel Rate Change


If the room rate changes during the period you are booking it is indicated in a
single-property display with an asterisk (*) next to the availability status
code or one of the values H, F, M is displayed. For example, if your booking a
room for the last week in June and the first week in July, but the rate
changes at the beginning of July.
When a rate change occurs, the relevant code is displayed (it can be the
highest, average, first night, most occurred one, depending on the rate type
indicator ==).the rate for the period is normally used to calculate the rate
range in a multi-property ha display and to show the available rate in a
single-property display. This applies to all levels of connectivity.
To see the date on which the rate change occurs, you must retrieve the hotel
rate change display.
The entry to display the hotel rate change information is based on the line
number of the availability and rates display.
HR2
Display hotel rate change display for property on line 2 of
multi-property display
HR
Display hotel rate change display from single property display

Hotel Terms
Hotel

terms give information about a specific rate.


The terms of entitlement
What the rate includes (for example, meals and tax)
Other rate-specific information like how much commission you receive
for selling the rate

The display may also contain policy, guarantee or deposit information that
applies to the hotel at which the rate is available. This information comes
from the relevant hotel features display.
Hotel Terms display cannot be requested from Complete Access Plus
availability display, or Hotel Pricing and Features display.
HT1A
Display hotel terms for property for rate 1A of multi-property
HT1
Display hotel terms from hotel inventory display

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Hotel Inventory
The hotel inventory (HI) display gives a 40-day snapshot for hotel standard
access and hotel complete access hotels only of room availability by rate at a
single hotel. The information comes from the distribution system.
The availability status is shown by the following codes:
A
Available to sell
Closed
.
R
X
On request
Closed to arrival

Options
HIAA
HI1
HIS4
HIXXDXB123

Display Hotel Inventory display refereeing Hotel List line AA


Display Hotel Inventory display refereeing multi-property
display for line 1
Display Hotel Inventory display refereeing Hotel segment
number 4 in PNR
Display hotel inventory display with hotel identifier

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Hotel Sell
There are two types of sell entry:
Short sell entry: an entry containing a line reference to a room/rate
shown on any single-property display.

HA hotel single-property availability


HR hotel rate change
HP hotel pricing & features (hotel complete access plus only)

Long sell entry: this is an entry in which you supply all the required
Information: property identifier, dates of stay, room type, and rate.
The hotels available in Amadeus are divided into three groups:
Standard Access Hotel Chains
When you book a standard access hotel, the system
Blank
automatically generates a booking message to the hotel chain at
end transaction. The hotel chain either generates a confirmation
number back to Amadeus via teletype, or updates the PNR
directly.
Complete Access Hotel Chains
When you book a complete access hotel, the request is sent
/
immediately to the hotel chain via a high speed communication
link. The hotel company returns a confirmation number within four
to eight seconds.
Complete Access Plus Hotel Chains
Complete Access Plus offers all of the features of Complete Access
+
as well as the ability to obtain data directly from the hotels own
reservation system.
In complete access, you can only sell one room per transaction. If your PNR
contains more than one passenger, you must passenger associate the hotel
sell entry.

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Example: HADXB15DEC-18DEC/HN-SHERATON

Display Single Hotel property availability and rates, entry: HA3

Sell room on line 1, entry: HS1

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Sell Options
/BS-

/CD-

/DP-

/EX/RA/RC-

/G-

/ID-

/FT-

/SI/DT/DD/RT-

/SR-

/**-

Booking Source
5-8 Digits IATA number / TIDS number (Entry: /BS-00000000)
Customer Corporate Identification Number
To avail the corporate rates offered by the hotel.
(Entry: /CD-123456EXX)
Deposit
This option to enter the form of payment of the passenger's
deposit. This is a mandatory option if specified as a
requirement in the hotel features display.
(Entry: /DP-CCVI12345678901EXP1212)
Extra Person in Room
You use this option to enter the number of extra people in a
room and the extra charge. (Entry: /EX-USD100.00-1)
Roll - Away bed for Adult (/RA-) & Child (/RC-)
Number of beds. Give the currency, price and quantity.
(Entry: /RA-USD50.00-1)
Guarantee Arrival
The form of payment used to guarantee arrival.
(Entry: /G-CCVI12345678910EXP1212)
Customer Identification
Use to enter the passenger's own hotel supplied identification
number. (Entry: /ID-56789EXX1)
Frequent traveler
Used for hotel loyalty program or for the PAX may be entitled
to air miles by staying at a qualifying hotel.(Entry: /FT-12345SI)
Supplementary Information
Free form text for you to add extra information, minimum two
characters and a maximum of 45 characters.
(Entry: /SI SMOKING ROOM)
Check In Date
When making direct / long sell. (Entry: /DT-15DEC)
Check Out Date
When making direct / long sell. (Entry: /DD-19DEC)
Room Type
When making direct / long sell. (Entry: /RT-2A1D)
Special Rates
Used to sell the special rates offered by a hotel.
(Entry: /SR-TVL)
Travel Agency Internal accounting information free flow text

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Hotel Modification
You can modify an existing hotel element using the sell options.
For modification purposes, the hotel option codes are divided into two
categories, critical and non-critical in standard access the options are divided
as follows:
The critical option codes are

/DT- (check-in date),


/DD- (check-out date)
/RT- (room type)

The remaining option codes are considered non-critical


For complete access, all modifications are done in real time, and you receive
an instant reply from the hotel. Options that are critical result in a
cancel/rebook of the hotel segment. When a cancel/rebook takes place, the
hotel company sends a cancellation number which is stored in the PNR as a
remark element, and places the new confirmation number in the hotel
segment element.
The non-critical options do not affect the status code in the PNR, but are
treated as a cancel/rebook which is reflected in PNR history.
The help page for each hotel chain (HEHTLYY where YY is the hotel chain
code) displays information and specific requirements for the hotel chain.
Please see CRITICAL OPTIONS listed there as modifications on those will
result in cancel/rebook of the hotel segment.

Critical Options
4/RT-2K1D
4/DT-12DEC
4/DD-17DEC

Change room type of hotel segment 4 of PNR


Change check-in date for hotel segment 4 of PNR
Change check-out date for hotel segment 4 of PNR

Non-Critical Options
4/SI-SMOKING
4/DP-

Change room type of hotel segment 4 of PNR


Delete Deposited information for hotel segment 4 of
PNR
4/CD-12345EXX Add/change corporate identification number for hotel
segment 4 of PNR

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CHAPTER 15

Amadeus Cars
The Amadeus Car offers detailed information regarding car availability and
rates for car rental companies worldwide.
Amadeus also has agreements with major car rental companies to rent cars
directly from their reservation systems known as Amadeus Complete Access.
Encode and Decode Car Company
DNC HERTZ
Encode car company
DNC ZI
Decode car company code
CE PHN
Decode special equipments code
Information Page
GG CAR
Display
GGCARCTC A
Display
GGCAR A
Display
GGCAR ZI
Display
GGCARZILON
Display
HE CAR ZI
Display

all available car companies in Amadeus


contact name of car companies begin with letter A
information for car company begin with letter A
AIS for car company with code ZI
AIS for car company for specified city (LON)
specific requirements for car company ZI

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Car Location List


The car location list provides you with a complete list of car rental companies
and their office addresses in a specific city, Entry: CLLON

Examples:
CL ZI HOU
CL LON-T
CLZIUSCA-C

Display car location list for Company ZI in Houston (HOU)


Display Airport Terminal location in London (LON)
Display City locations for car company ZI in California state
of United States of America.

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Car Location Policy


Amadeus cars allows you to obtain location policy information regarding
location details, tax, policy, surcharge and vehicle type, without having to
refer to a car rate availability display.
To do this use the transaction code CPO.
To display the location policy information for a specific car company at an
airport location, enter for example: CPOZENCE

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Car Availability and Rates Display


Car availability displays show the rates for car types that are available, or
available on-request (car types that are closed are not displayed).
There are three types of car availability displays:
Multi-company
Single-company (for non-complete access plus providers)
Single-company (for complete access plus providers)
Example: CALAX15DEC-18DEC/ARR-1200-1900

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Car Type Codes


The car type codes consist of four elements that describe the Class, Type,
Transmission and Air-conditioning of a particular vehicle type.
For example, an ECMN car type defines an economy, car, manual
transmission without air-conditioning.
Car Class Codes
M
Mini
C
Compact
I
Intermediate
P
Premium
X
Special

E
S
F
L

Economy
Standard
Full size (4-door)
Luxury

Car Type Codes


B
2-Door
W
Station Wagon
L
Limousine
S
Sports car
T
Convertible
D
4-Door
P
Pick up

C
V
R
F
X
J
K

Car
Van
Recreational
4-Wheel Drive
Special
All Terrain
Truck

Car Transmission Codes


A
Automatic

Manual

Air-Conditioning Codes
R
Air-Conditioned

Non-Air-Conditioning

Car Location Codes


C
City
S
South of the city
W
West of the city
T
Terminal

N
E
R
O

North of the city


East of the city
Resort location
Off-Terminal

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Single Company display


The car single company availability can be displayed from an initial entry or
by changing a multi-company display to a single company display.
Example: CAZIDXB15DEC-18DEC/ARR-1200-2200

Examples:
CADXB15DEC-18DEC/ARR-0900-1200
CAZIDXB15DEC-18DEC/ARR-09001200/VT-ECMN

Display single company availability


for requested rental period.
Display single company availability
for requested dates, times and
vehicle type.

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Car Availability Options


/CO-

/DT/DD/FC-

/LO-

/DO-

/VT-

/RC/ARR/RT-

Company
This option to change a multiple-company display to a single
company display. (Entry: /CO-ZE)
To change a single-company display to a multiple company
display, (Entry: CA/CO-YY)
Pick-Up Date
This option to change the pick-up date in your existing
display. (Entry: /DT-19DEC)
Drop-Off Date
This option to change the drop-off date in your existing
display. (Entry: /DD-23DEC)
Foreign Currency
This option to show rates in a currency other than the
currency of the city in your entry. You can only use the
ISO country code. (Entry: /FC-GB)
Location
This option to change the location of your existing display.
Options you entered in your initial entry are retained in the
new display. (Entry: /LO-MAN)
Drop off Location
This option to change the drop off location in your
existing display.(Entry: /DO-MUC or /DO-GBMAN* )
Note: you can only enter an Amadeus location code or a car
company location code with an asterisk.
Vehicle Type
This option to request a specific vehicle type.
(Entry: /VT-ECMN)
To specify one of the elements of vehicle type replace the
other letters with asterisks. (Entry: /VT-**M*) is for cars
with manual transmission.
Rate Code
This option to request a rate category and rental period.
(Entry: /RC-PW)
Arrival Time
This option to change the pick-up time in your existing
display. (Entry: /ARR-1500)
Return Time
This option to change the drop-off time in your existing
display.(Entry: /RT-2200)

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Car Rate Categories


A

Association

Business

Corporate

G
I

Government
Industry

Package

Inclusive

Promotional

Credential

Standard

Consortium

Convention

This category applies to members of associations


that have special rates.
This category applies to basic discounted rates for
customers showing their business cards at the
rental location.
This category applies to contracts or percentage
discounts for corporate clients
This category applies to government departments.
This category includes special rates for travel
industry personnel
This category applies to car rentals in conjunction
with other travel products
This rate includes coverage, or coverage and other
billable items such as special equipment.
This category applies to rates with restrictions such
as free rental days, minimum number of rental
days, special discounted rates for specific locations
and/or specific car types
Client must provide what rate specifies: for
example coupon, or ID.
This is the default category, when no other
category is specified. Rates are included without
restrictions, except advance booking requirements
This category applies to special rates for travel
consortiums or groups.
This category includes specific rates for conventions

Rate Category Codes


D

Daily

Weekly

Weekend

Monthly

This plan applies for one or more rental days. It


can also apply for extra rental days for monthly,
weekly, and weekend plans.
This plan has a fixed rate based on a rental period
of approximately 4 to 7 days
This plan includes a daily or flat rate based on a
rental period for at least one day on a Friday,
Saturday, or Sunday
This plan has a daily or fixed rates based on a
rental period of at least 28 days

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Car Rate Features


The car rate features display is available from a car availability display for car
providers in cars complete access plus, including leisure participants, using
the CR transaction
For example: CAZIDXB15DEC-22DEC/ARR-1200-1800

To request car rate features information from a rate availability (CA) display
for rate on line 2, enter: CR 2

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Car Sell
You can sell a car directly from an availability and rate display, car list display
and car inventory display.
The responses vary for each car company participating in Amadeus Complete
Access. In addition:
You can only book one car at a time
You must enter the name element in the PNR before selling the car
The entry is directly sent to the car company database before a
confirmation is returned
When confirmed the car segment shows an HK status code
If more than one passenger in the PNR, you must passenger associate
the car sell entry

Access Level

Blank

Blank

Automated Standard Access Car Companies


When you book a standard access car company, the
system automatically generates a booking message to the
car company at end transaction. The car company returns
a confirmation number to Amadeus via teletype, or
updates the PNR directly using an automated process in
the car companys system
Manual Standard Access Car Companies
Manual Standard Access differs from Automated Standard
Access in that the reservation is manually handled by the
car company and therefore the confirmation number is
returned after manual processing
Complete Access Car Companies
When you book a complete access car company, the
request is sent immediately to the car company via
High-speed communication link. The car company returns
a confirmation number within four to eight seconds

Basic entry for car sells:


CS2/P1
Sell car shown on line reference 2 of availability display,
for passenger 1

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Car Sells Options:


/CD/RQ/ID-

/FT/SI/SQ-

/G-

/COL-

/DO-

/RC-

/BS-

Customer Corporate Identification Number


Used this field to enter corporate id (Entry: /CD-0189EXX01)
Rate Quoted
Use this field to enter the rate that was quoted to the
Passenger (Entry: / RQ-USD100.00-UNL DY)
Customer Identification
You use this option to enter the passenger's own car
companys identification number. (Entry: /ID-123456EXX)
Car Frequent Traveler
You use this option to add the identification of a person
belonging to a frequent traveler program.
(Entry: /FT-FQP454545EXX)
Supplementary Information
You use this option to enter supplementary information in free
flow text for the rental car.(Entry:/SI-BLACK COLOUR)
Special Request
You use this option to request a specific type of equipment.
(Entry: /SQ-PHN)
Guarantee
This option allows you to guarantee bookings for specific
vehicle types, rate Plans or booking codes.
/G-CASH or /G-CHEQUE or /G-CCVI4445648756EXP1212
/G-VOUCHER or /G-MCO or /G-BS(booking Source) or
/G-CD(corporate discount) or /G-ID(customer identification)
Pick Up Location
You use this option only in a direct sell entry when pick up is
other than airport. Vicinity code to be taken from Car List
display. Please remember to affix an asterisk (*) after the
vicinity codes in the car sell entry.
(Entry:CSZINCE15DEC-3/ARR-1200-0900/VT-ECMN/PUP-NCET02)
Drop Off Location
You use this option only in a direct sell entry when drop off is
other than airport. Vicinity code to be taken for Car List
display. Please remember to affix an asterisk (*) after the
vicinity codes in the car sell entry.
(Entry:CSZILHR15DEC-4/ARR-1600-1200/VT-ECMN/DO-LONC09)
Rate Code
Added automatically by the system when the car is sold
directly from the car availability and rates display. Entered
manually to request a specific rate category and rate plan.
(Entry: CSZUMAD15DEC-7/VT-ECMN/RC-SD-)
Booking Source Number
Used to enter agency control number , IATA or TID number,
(Entry: /BS - 77777772 (5 - 8 characters)

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/FP/CO-

Form of payment
You can enter any of the following CASH, CHEQUE, CREDIT
CARD (Entry: /FP-CCVI44433332332323 EXP1212N0012)
Collection
This is the address from where the car will be collected
(Entry: /CO-Free flow text )

If you try to make a sell entry for a complete access car company and the
link between Amadeus and the car companys system is down, the complete
access sell is downgraded to a standard access sell. When this occurs, you
see the message: *STANDARD ACCESS BOOKING *
You can upgrade the request to complete access. Enter: CN4
Where:
CN Upgrade Car Sell" transaction code
4
Line Number of the segment you want to upgrade

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Modifying Car Segment


The car segment change transaction enables you to modify or delete
elements or car segments that have already been booked. You can modify,
delete and add data to an existing car element using the options.
Modifications with options that do determine the status of the rate in a car
segment are more critical than the others.
The options are as follows:
/DTPick-up Date
/VTVehicle Type
/RCRate Code

/DD/LO-

Drop-off date
Location code

When a car element originally booked in standard access is modified, the


system attempts to resell the segment performing all availability status and
rate rule validations. If the check is successful, the modification is accepted
and the segment resells.
If this check is unsuccessful an availability and rates display is returned
based upon the parameters in the affected segment. The confirmation
number is erased and depending on the car company either a new
confirmation number is returned or the same previous confirmation number is
used. All changes are processed via complete access if the original booking
was made in complete access.
Examples:
5/VT-ECMN
5/DD-15DEC
5/SI-BLACK CAR REQ

Change car type reserved on car segment 5 of PNR


Change drop-off date for car segment 5 of PNR
Add or change supplementary information for car
segment 5 of PNR

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CHAPTER 16
Amadeus Insurance
Amadeus insurance enables you to book assistance and insurance products.
Amadeus insurance is available to Amadeus users who have signed an
agreement to sell insurance or assistance products with at least one
insurance provider.
You can carry out the following tasks for Amadeus insurance:
Display a list of providers with whom you have an agreement
Display a list of insurance products for a provider
Display an insurance proposal of products matching the entered
criteria, for a specific provider. products and their extensions are priced
separately, allowing up sell
Display the features of a given insurance product
Perform informative pricing for insurance
Confirm a sale after informative pricing
Sell Amadeus insurance for a PNR
Cancel an insurance booking
Print an insurance certificate
Display an insurance certificate

Provides and Products


You can display a list of all insurance providers that are available to you.
The providers available will depends on the agreement made by your travel
agency with insurance provider.
To display the list of providers, enter: IL

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If you have set a preferred Amadeus Insurance provider in your agent


preference, you can display a list of products for that provider by entering,
enter: II
To display products for a different providers or if you have not set a
preference, enter the II transaction code followed by the provider code.
For example: IICHR

After displaying the list of providers, enter the II Transaction code followed
by the line number of provider in the list.
For example: The provider on Line number 1 of provider list, enter: II1

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Product Features
You can view the insurance product features:
Preferred provider and products
Specified provider and products
Insurance proposal
Insurance element in PNR
If you have set a preferred insurance product for your preferred provider in
agent preferences, you can display the features of the preferred product by
entering: IF
If you know the provider and product code, you can view product features by
entering, For example: IFCHR/CHRT+TWP

Where:
IF
CHR
/CHRT+TWP

Transaction for Insurance product features


Provider code (CHARTIS)
Slash, Product code

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From a list of products, view the product features by entering,


For example:IF6
From an insurance proposal, enter For example: IF6/S4
IF
Transaction for Insurance product features
6
Product on line 6
/S4
Slash, S, insurance segment number
Whatever method you chose to view the product features, the system
response depends on the information returned by the provider. For example,
the features could provide details about what the policy covers or the format
of the sell transaction, including options that are mandatory for selling the
product.

Price and Sell Insurance


To price and sell Amadeus insurance, you must be working in a PNR that has
a name element or enter the name if only insurance segment.
To sell the insurance for the PNR, for your preferred Amadeus Insurance
provider and product, enter: IS
To perform insurance informative pricing only, add the /FQ option to sell
entry, For example: IS/15DEC-10/FQ
To sell insurance or display informative pricing for the PNR after displaying a
list of products, specify the line number of the product in your entry, enter
For example: IS6/15DEC-10/FQ

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To sell the insurance from PNR and specify the provider and product in your
entry, For example: ISCHR/CHRT+TWP/15DEC-10/FQ

Note: the system defaults to the first name in the PNR as the policy holder. If
you want another passenger in the named as policy holder, change the
passenger association by entering, For example: 4/NM-AHMED/AISHA MRS
Where:
4
/NM
-AHMED/AISHA MRS

Insurance segment line number 4 of PNR


Slash, transaction to change the name
Dash, name of the policy holder

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Insurance Sell Options


Following are the options to sell insurance

Individual Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-/AM//-A1-./AE-/NB-./BD./PI-PP/P1

Where:
IS
CHR
CHRT+TWP
15DEC-25DEC
/ZN/AM
//A1/AE/NB/BD/PI
P1

Insurance sell Transaction


Provider code
Product code
Insurance started-end dates (Extracted from itinerary if any)
Slash, Zone Field, Dash ( 2 Letter destination ISO code)
Slash, Subscribers address identifier
Double Slash, Address 1 identifier, Dash, free flow address
Slash, Subscribers phone number, dash, number
Slash, Beneficiary name, relationship, phone number
Slash, Date of Birth (DDMMYYYY)
Slash, Passport number (/PI-PP13232323)
Passenger association (1= Passenger number 1)

Family Policy
ISCHR/CHRT+TWP/15DEC-25DEC/ZN-/FD-PF/AM//-A1-./AE-/NB./BD-./PI-PP/P1

IS
CHR
CHRT+TWP
15DEC-25DEC
/ZN/FD/AM
//A1/AE/NB/BD/PI
Pn

Insurance sell Transaction


Provider code
Product code
Insurance started-end dates (Extracted from itinerary if any)
Slash, Zone Field, Dash ( 2 Letter destination ISO code)
slash, reduction code, only PF for family policies
Slash, Subscribers address identifier
Double Slash, Address 1 identifier, Dash, free flow address
Slash, Subscribers phone number, dash, number
Slash, Beneficiary name, relationship, phone number
Slash, Date of Birth (DDMMYYYY)
Slash, Passport number (/PI-PP13232323)
Passenger association (n= Passenger number reference)

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Long Sell
If your office profile is set to extract details from the PNR, or you prefer to
make a long sell entry, you can sell insurance by including all the mandatory
parameters in you entry. In this case system doesnt take the default values
from the PNR.
You must already have at least one name entered in your PNR.
For example:

ISCHR/CHRT+TWP/15DEC-25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2ALDARWISH BLDG/AE-0097444483812/NB-AISHA-WIFE-0097444483888/BD04FEB1967/PI-PP343434/P1

Where:
IS
CHR
/CHRT+TWP
/15DEC-25DEC
/ZN/AM//A1/A2/AE/NB/BD/PIPP343434
/P1

Sell transaction for Insurance


Provider code
Slash, Product code
Slash, Start date and end date cover policy
Slash, Zone indicator, dash destination ISO code (DE)
Slash, Subscriber address transaction identifier
Double Slashes, Address 1 Identifier, Dash, address
Slash, Address 2 identifier if any, dash, address
Slash, Subscribers phone number
Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
Slash, subscribers Date of Birth (04FEB1967)
Slash, Passenger ID identifier, dash
Passport identifier (PP), Passport number
Slash, Passenger association identifier, Passenger 1

System Response:

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Adding Option
You can add options to basic entry. Depending on the insurance provider
these may be mandatory or optional. For example you may need to supply
additional booking information that is not supplied in the PNR, Such as date
of birth.
To add insurance option, enter the transaction code followed by slash (/),
Option identifier, dash (-) and the value.
For example, enter the date of birth
Entry:

IS6/BD-04FEB1967

If already provisional sell the insurance product and need to update line 4 of
the PNR for date of birth, Enter: 4/BD-04FEB1967

Options

/PI

/BD/CC/SI

/TV-

Passenger ID
If the insurance provider requires you to enter a passenger id,
you can either include it in your sell transaction or add it to your
provisional sell transaction. When entering a passenger id, you
must include one of the following option
PP = Passport, DL = Driving License, NI= National Id
ID = Locally defined number
Date of Birth
Require to enter date of birth (Entry: 3/BD-04FEB1967)
Credit Card
Require to enter credit card details
Supplementary Information
Require to enter additional information (Passenger association
require)
Trip Value
Some provider requires the value of the trip per passenger than
the total value for all passengers. If the system able to extract
the information from the TST, it will appear automatically in the
travel assistance element. If the system cant extract the
information, you must include it in your sell or pricing entry with
passenger association. (Entry: 3/TV-20000/P1-2)

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Listed below are options that you can include in the basic sell entry that are
not mandatory:
/AEContact in case of an emergency
/AMSubscribers free flow mailing address
/AM//
Strutted mailing address
/CYCompany name
/NAName
/A1Address line 1 (Mandatory)
/A2Address line 2
/POPost office box
/ZPZip code
/CICity
/STState
/COCountry
/PD
Family identifier
/PF
/PH
/SH
Spouse Identifier
/ST
Companion
/FMCommission percentage (Up to 3 digit)
/NBBeneficiary names (per person)
/NMSubscribers name
/NNNanny name
/NSSubstitute name or replacement name
/TOTour operator code (3 characters)
/TTTrip type, followed by keyword as follows:
ACM = Accommodation, FLT= Flight, PKG= Package tour
CRU= Cruise
/XPExtra premium
/XRExtra reference information
/ZNDestination zone or ISO country code
You will see the flowing option codes in an insurance element. These are
created by the system and you cant enter or modify them yourself
/ONName of person, who is no longer in the PNR name field
/CFConfirmation number

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Sell Insurance without Having PNR


Following are the steps to sell the insurance without having PNR:
Step 1 Enter Name Entry: NM1MINHAS/ZAFAR MR
Step 2 Contact Details Entry: AP DOH 44483888
Step 3 Ticket Arrangement Entry: TK OK
Step 4 Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PIPP343434/P1

Where:
IS
CHR
/CHRT+TWP
/15DEC-25DEC
/ZN/AM//A1/A2/AE/NB/BD/PIPP343434
/P1

Sell transaction for Insurance


Provider code
Slash, Product code
Slash, Start date and end date cover policy
Slash, Zone indicator, dash destination ISO code (DE)
Slash, Subscriber address transaction identifier
Double Slashes, Address 1 Identifier, Dash, address
Slash, Address 2 identifier if any, dash, address
Slash, Subscribers phone number
Slash, Beneficiary identifier, dash, beneficiary name,
dash, relation, dash, beneficiary phone number
Slash, subscribers Date of Birth (04FEB1967)
Slash, Passenger ID identifier, dash
Passport identifier (PP), Passport number
Slash, Passenger association identifier, Passenger 1

Step 5 Received from Entry: RF AGT


Step 6 Save the PNR Entry: ER

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Sell Insurance in the Existing PNR


Following are the steps to sell the insurance for existing PNR.
Step 1 Retrieve a PNR
Step 2 - Sell insurance with long sell entry: ISCHR/CHRT+TWP/15DEC25DEC/ZN-DE/AM-//A1-94 DRING ROAD/A2-ALDARWISH BLDG/AE0097444483812/NB-AISHA-WIFE-0097444483888/BD-04FEB1967/PIPP343434/P1
Step 3 - Received from Entry: RF AGT
Step 6 Save the PNR Entry: ER

Retrieving a PNR with Insurance Element


You can retrieve a PNR containing an Amadeus Insurance element.
You can enter a partial subscriber name, the provider code, the country code,
and confirmation number in the retrieve entry, as follows:
RT/INS-D
Amadeus Insurance with partial name
RT/INSCHR-D
Provider and partial name
RT/INSCHRQA-D
Provider, Country, and partial name
RT/INS/12344556-D
Confirmation number and partial name
RT/INSCHR/1234556-D
Provider, confirmation number, partial name
RT/INSCHRQA/1234556-D Provider, country, confirmation number and partial
name
When you retrieve a PNR containing any Amadeus insurance elements, the
Amadeus insurance details per passenger are no longer displayed in the PNR,
so that they dont take up a lot of space on the screen.
The Amadeus insurance element contain a message informing you that more
details exist, and you can enter a command to display the details of all
elements or of selected elements
ID
To display the details of all Amadeus insurance elements in the PNR
ID6

Specific Insurance element 6 in the PNR

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Canceling an Amadeus Insurance Element


The provider decides whether you are allowed to cancel an insurance product
or not. The cancellation rules for each provider and product are stored in the
host system.
If you have cancelled a non-insurance segment, such as AIR, CAR, or HOTEL
in a PNR, you must end transaction on the PNR.
To cancel an insurance element, For example: XE7
If provider doesnt allow cancellation, the system displays a warning
message. In this case, the insurance element remains in the PNR.

Confirming the Insurance Pricing


Once sell insurance provisionally (Pricing), you must confirm the insurance
pricing segment of the PNR, For example segment 3 have the pricing
segment with status NN, Enter : 3/HK

Add/Change
Add/change and confirm at same time in the insurance pricing.
Note: Modification can only be done before HK status.
For example: 3/AE-00974444483888/P1 or 3/BD-04FEB1967/P1

Print / Display Insurance Certificate


You can print the insurance voucher on default printer.
IVP
Print an insurance certificate on default printer
IVP/S5
Specific insurance element of a PNR
IVP/COPY
Re-print insurance certificate
IVD
Display Insurance certificate
IVD/S5
Specific insurance element of a PNR

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CHAPTER 17
Amadeus Quick Reference
Signing In / Signing Out
Sign-in into first available area
Sign-in in to all areas
Sign-in in to specific area (E)
Sign-out from active area
Sign-out from all areas
Sign-out from Specific area (E)
Display status of all signed in areas
Display Terminal Number

JI0000AA/SU
JI*0000AA/SU
JIE00000AA/SU
JO
JO*
JOE
JD
JD

Decode / Encode
Encode location.
Decode Location
Encode Airline
Decode Airline .
Encode Country
Decode Country
Decode Equipment.
Encode Hotel ..
Decode Hotel
Encode Car .
Decode Car .
Encode State ..
Decode State..

DAN DOHA
DAC DXB
DNA QATAR AIRWAYS
DNA 157
DC QATAR
DC EG
DNE 747
DNH MARRIOTT
DNH EM
DNC AVIS
DNC ZI
DNS CALIFORNIA
DNS USTX

Conversion
Display system time...
Display Local Time..
Display local time between cities..
Calculate elapsed time ..
Convert GMT time to Local time
Find date 30 days prior..
Find 45 days in future.

DD
DD DOH
DD LON1400/MIA
DD DOH 1230/LON1755
DD ZZZ 1500/ DOH
DD 25DEC/-30
DD 25DEC/45

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Help
Help for the last Transaction entered..
Help for a specific topic..
Help for a specific transaction
Help for Step INDEX
Help for Meal codes
Help for Amadeus Fare discounted codes.
Help for E-ticket policies of specific carrier.

HE/
HE ELECTRONIC
HE FQD
HE STEPS
HE MEAL
HE FARE REQ
HE ETT QR

Amadeus Information Pages


Display AIS INDEX...
Display Airline Access level in Amadeus..
Display Airline Function level in Amadeus..
Display Airline Function supported by a specific airline..
Display Airline Information .
Display Country Information
Display information for a specific Airport.
Display Information for a specific Hotel chain.
Display Information for specific Car company.
Display information for Amadeus Input and output codes.
Display Information for a specific Amadeus company...

GG AIS
GGPCAL ACC
GGPCAL FUN
GGPCA QR
GG AIR QR
GG COU QA
GG APT LHR
GG HTL SI
GG CAR ZI
GG CODE
GG AMA QA

Availability / Schedule /Timetable


Display Basic Neutral Availability AN04FEBDOHDXB
Display Basic Neutral Schedule..
SN04FEBDOHDXB
Display Basic Neutral Timetable
TNDOHDXB
Display Availability by Departure ... AD04FEBDOHDXB
Display Schedule by Departure
SD04FEBDOHDXB
Display Timetable by Departure
TDDOHDXB
Display Availability by Arrival . AA04FEBDOHDXB
Display Schedule by Arrival SA04FEBDOHDXB
Display Timetable by Arrival
TADOHDXB
Display Availability by Elapsed Travel Time..
AE04FEBDOHDXB
Display Schedule by Elapsed Travel Time .
SE04FEBDOHDXB
Display Timetable by Elapsed Travel Time
TEDOHDXB
Display current Date & Time Availability ANDOHDXB
Display Availability for specific time AN19DECDOHDXB1200
Display Availability for specific Carrier
AN19DECDOHDXB/AQR
Display Availability for specific Carriers. AN19DECDOHDXB/AQR,EK,GF
Display Availability for specific Class. AN19DECDOHDXB/CV
Display Availability for specific Cabin..
AN19DECDOHDXB/KY
Display Availability for connecting city..
AN19DECDOHDXB/XAUH
Display Availability to use combination..
AN19DECDOHDXB1200/AGF/CV/XAUH
Display Dual Availability option
AN19DECDOHDXB/AQR*25DECDXBDOH/AEK
Display Availability to use Direct access
1EKAD12DECDOHDXB
Display Availability to use Carrier Prefer
ANQR12DECDOHDXB
Display Availability to use Seven Day Search
AN/12DECDOHCAS/AQR/CQ
Display Availability for Number of seats require
AN04FEBDOHDXB/B5
Display Availability for Direct Flights.. AN04FEBDOHDXB/FD
Display Availability for Non-stop..... AN04FEBDOHDXB/FN

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Display Availability for Chartered Flights


Display Availability for online connection..
Display Availability for One world Alliance airlines
Display Availability for Star Alliance airlines..
Display Availability for Sky Team Alliance airlines.

AN04FEBDOHDXB/FC
AN04FEBDOHDXB/O
AN*O12JANLHRJFK
AN*A12JANLHRJFK
AN*S12JANLHRJFK

Follow-Up Entries for Availability /Schedule / Timetable


Change Availability for Next day.
Change Availability for Previous Day.
Change Origin City
Change Destination City
Change City pair
Change for specific carrier
Change for any carrier..
Change for specific class of service
Change for connecting city..
Change Departure Date
Change Number of days Later
Change Number of days Earlier
Change Number of days Earlier both city pair
Change both Dates for Dual option
Change Number of days Later both city pair..
Change Number of days Earlier 1st city pair.
Change Number of days Earlier 2nd city pair
Change Number of days Later 1st city pair..
Change Number of days Later 2nd city pair..
Change Return for same day..
Change Return for specific date.....
Change Number of days Earlier for Return..
Change Number of days Later for Return..
Change Availability Display to Schedule Display.
Change Number of days Later for Return..
Change Availability Display to Schedule Display.
Change for Direct Access..
Change for Fare Display..
Redisplay previous Availability
P

MN
MY
ACDXB
AC//LHR
ACLHRJFK
AC/AEK
AC/AYY
AC/CF
AC/XLHR
AC25JAN
AC5
AC-6
AC-5*-3
AC25DEC*30DEC
AC5*3
AC-3*
AC*-3
AC3*
AC*3
ACR
ACR20FEB
ACR-3
ACR3
ACSN
ACR3
ACSN
ACL4
ACFQ
MPAN

Flight Information
Display Flight Information from Availability or PNR.
Display Flight Information for specific Flight and date

DO 3
DO BA124/25DEC

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Sell Air Segment


Sell 2 Y class seats from line 5 ....
Sell 2 Mixed classes of service from line 4..
Waitlist 2 seats..
Direct sell for 2 seats.
Waitlist for 2 seats.
Open segment for a specific carrier..
Surface segment..

SS 2 Y 5
SS 2 B Q 4
SS 2 Y 5 / PE
SS QR001 B 25DEC DOHLHR2
SSQR001 B 25DEC DOHLHR PE2
SO QR B 12JUN DXBDOH
SI ARNK

Name Field
Single family name .....
NM1MINHAS/ZAFAR MR
Same family names.
NM2MINHAS/ZAFAR MR/AISHA MRS
Multi names NM1RAMESH/RISHI MR1KUMAR/AJITH MR
Multi names .. NM1RAMESH/RISHI MR ; NM1KUMAR/AJITH MR
Child Name... NM1ZAFAR / HALA MISS(CHD/29APR03)
Infant as same as adult family name.NM1KUMAR/SHOBA MRS(INF/RAVINDERAN/21JUN08)
Different Family for InfantNM1KUMAR/SHOBA MRS(INFGOPALAN/RAVINDERAN/21JUN07

Contact Field
Phone Number Field .
Phone Number Field for specific Location..
Enter your office Number .. ..
E-mal Address

AP 4667579
AP DOH 4667579
AP (Type Enter)
APE - abc@abc.com
T

Ticket Arrangement Field


No Time limit
Specific Time Limit with Date and Time ..
Auto Cancellation on Specific Date and Time
Send Q21, category 0 for reminder.

TKOK
TKTL12MAR/1200
TKXL12MAR/1200
TKOK/Q21C0

Received From Field


Modification asked by Passenger.
Modification by Agent
Modification by Mr. Al Emadi ..

RF PAX
RF ALI
RF MR ALEMADI

End Transaction
End the File and close the PNR
End the File and Redisplay PNR.
End the File and Change the status code..
End the File and Change the status code, Redisplay PNR...

ET
ER
ETK
ERK

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Retrieval PNR
Display active PNR on screen..
Retrieve PNR Number..
Retrieve By Name..
Retrieve By Alphabet..
By flight Number and date.
Retrieve PNR on line 4 of the List.
Redisplay name list..
Display PNR name..
Specific flight Number and Date
Retrieve or Display PNR ON Line 5 of the List..
Redisplay name list

RT
RTXXXXXX
RT/AHMED
RT/A
RTQR001/12JUNDOHLHR-AHMED
RT4
RT0
RTN
LP/QR001/12MAR/DOHLHR
LP5
LP0

Minimum Connecting Time


From PNR SEGMENTS..
For single Airport..
For specific Airport and Carriers
For different Airports and carriers.

DM3/4
DMLHR
DMQR/LHR/AA
DMQR/LHR-LGW/CO

Frequent Flyer
Display the Name of passenger from Airline Data
FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated.
FFNQR-1111111111
Enter Frequent Flyer Number Automated for specific PAX2.
FFNQR-1111111111/P2
Manual Entry for Frequent Flyer
SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 3
SRFQTVEK-EK111111111/P3
FFN agreements between carriers..
VFFD

Advance Seat Request


Display Seat Map for Segment Number 3
Request specific seat Number.
Request specific seat Number for PAX 4
Request specific seat for specific segment 4
Generic Smoking Seat.
Generic Non-Smoking..
Generic Non-Smoking Window for Passenger #2.
Generic Non-Smoking Aisle for Segment # 4.
Generic Non-Smoking Bulk Head for Segment # 5 and PAX # 3

SM3
ST/R/20K
ST/R/20K/P4
ST/R/20K/S4
ST/S
ST
ST/W/P2
ST/A/S4
ST/B/S5/P3

Other Service Information - OSI


Information for specific carrier
Information for All carriers.

OS EK PAX IS VIP
OS YY PAX IS VIP

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Services Required - SSR


Specific Meal request for All Carriers and Segments.
SR VGML
Specific Meal request for Specific carrier and Passenger.
SR VGML LH/P2
Specific Meal request for Specific carrier and Segment.
SR VGML LH/S4
Form of ID as Passport number for an e-ticket.......................................
SR FOID QR HK1- PP1234567/P1
Enter SFPD data
SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
Enter AIPS information.......... .. SR DOCS QR HK1-P-GBR-1234567-USA-04FEB67-M-15DEC09-JACKSON/MICHEL-H/P

Cancellation
Cancel Specific Segment
Cancel Specific Segments.
Cancel Range of segments.
Cancel seat elements..
Cancel Itinerary.

XE4
XE4,7
XE4-6
SX/7,8
XI

Change Segment Data


Change class all segments to F.
Change class on segment 6..
Change date to 28NOV on segment 6..
Change date to 28NOV and class M on segment 6..

SB F
SB F6
SB 28NOV6
SB M 28NOV6

Retrieve History
Retrieve Entire History
Retrieve History for specific Segment # 4.
Retrieve History for other Airline PNR .
Retrieve History for Air segments .
Retrieve History for Car segments ..
Retrieve History for Hotel segments .

RH
RHS4
RLH
RHA
RHC
RHH

Remarks
General Remark only View by Amadeus Airline Users..
Confidential Remarks View by Your office..
Service fee remarks for back office accounting..
Free flow text on ITR..
Free flow text on itinerary..
Option for reminder.

RM ( Free flow text)


RC (Free flow text)
RIS QAR 250.00
RIZ Service amount charged QAR 250.00
RIR Please reconfirms your return itinerary
OP25DEC/FREE FLOW TEXT

Replicate PNR
Copy PNR..
Copy PNR and increase by 2 person..
Copy and create cross reference of copy PNR..
Copy Itinerary elements only.

RRN
RRN/2
RRA
RRI

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Split PNR
Split passenger # 3.
Received from..
File Split PNR..
Received Again.
End Transaction

SP3
RF P
EF
RF P
ER

Claim PNR
Display other Airline PNR, ER to claim
Display by flight, date, name, ER to claim.
Display from similar name list for passenger on line 3..

RO GF ABDFGH
RO GF 517/25DECDOHBAH-ALNASSAR
RO3

Printer / Printing
Display Printers ATID
Print screen
Print All pages on Default printer
Screen Print on Default printer
Extended Itinerary print on Default Printer
Extended Joint Itinerary Print on default Printer..
Remote Print on Default printer
Print Query Report without Display
Print Last Display Sales Report...............................................................
Print Ticket
Print Ticket and redisplay PNR
Print Ticket for specific TST
Print Ticket for specific passenger
Print Ticket for specific segment & passenger
Print Ticket for All Infant passengers
Print Ticket for All Non-Infant passengers
Print Ticket on specific Stock.
Print Ticket to use carrier override option
Print Ticket to use override past date TST
Print Electronic Ticket when default Ticket is paper.
Print Itinerary Receipt .
Print ITR for specific FB element
Print Duplicate ITR (Within 7Days of issuance date)
Print specific Queue and remove items
Print Queue and Retain items in Queue..
Print Passenger Profile
Print the whole currently displayed AIS page..
Print the Fares displayed on the screen
Print the TST of the displayed PNR..

TTQLIST
CTRL+P
WRA/RT
WRS/RT
IEP
IEPJ
WRAP58756471
WRA/TJQ/SOF/D-01OCT31OCT
TJP
TTP
TTP/RT
TTP/T2
TTP/P3
TTP/P3/S2,5
TTP/INF
TTP/PAX
TTP/XA2
TTP/V*EK
TTP/O
TTP/ET
ITR
ITR/L10
ITR/COPY
QP97
QPR97
WRA/PD
GL
WRA/F
WRA/TQT

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Past Date PNR


Past date PNR by record locator.
Flight, Date Segment..
Record locator and date of travel
Request PDRs with status
Retrieve a PDR from PDR list display

RPD/RLC- XYZXYZ
RPD/QR001/12JAN10*Q
RPD/RLC-XXXYYZ/12JAN10*Q
RLD
PLD4

Manual Ticket Number


Enter Manually E- Ticket Number for Non Infant:
Enter Manually E-Ticket Number for Infant
Enter Manually E-Ticket Number for specific Non Infant..
Enter Manually E- Ticket Number for specific segments..
Conjunction E- Ticket Number..

FHE PAX 157-9196789012


FHE INF 157-9196789013
FHE PAX 157-9196789012/P2
FHE 157-9196789012/S2,3
FHE 157-9196789012-013

Timatic
Cities in a country.
Cryptic Mode for Visa Information.
Cryptic Mode for Health Information

TILCC/PAKISTAN
TIFV
TIFH

Queues
Place PNR on specific queue.
Place PNR on specific queue with category.
Place on queue for another office..
Queue count Total activity..
Queue count Total, active PNR only..
Display a list of PNRS on specific Queue.
Start specific queue 8..
Start specific queue with category and date range.
Ignore PNR move it to bottom, display next PNR
Ignore PNR move it to bottom, exit queue..
Remove PNR from queue count
Ignore PNR and exit from Queue count..
Ignore changes to PNR, exit queue redisplay PNR out of queue

QE21
QE21C0
QE/DOHQR2120/97C0D1
QT
QTQ
QV/21C0
QS8
QS8C0D2
QD
QDF
QN
QI
QIR

Bank Settlement Plan


Display BSP participating carriers for GULF BSP..
Display e-ticketing participating for QATAR market
Interline Ticketing agreement between 2 carriers

TGBD-AE
TGETD-QA
TGAD QR / AF

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Fare Quote Display


Display Fare quote for origin city and CRT location for current date
Display Fare quote between two Cities / Airports..
Fare display for specific airline for current date..
Fare display for specific class for current date.
Fare display for front cabin..
Display fares in NUC..
Shopper display lowest to highest for all Amadeus
Specific date for specific city pair..
Specific past date for specific city pair..
Exact outbound travel .
Range for travel date starts.
Exact outbound and inbound travel date.
Fares shown in lowest to highest for specific airlines.
Display one-way fares only.
Display Round trip fares only.
Display Half round trip fares in NUC.
Display fares and the Taxes..
Display Private Fares (Uni Fares).
Display Youth Fare..
Display Fare, No-penalty and No-advance purchase.

FQD DXB
FQD DOHDXB
FQD DOHAMM/AGF
FQD DOHAMM/CF
FQD DOHDXB/KF
FQD DOHMIL/R,NUC
FQD DOHLON/S
FQD DOHPAR/D15DEC
FQD DOHLON/D01MAY07
FQD DOHMUC/D30DEC*
FQD DOHNYC/D10NOV**30NOV
FQD DOHLON/D25NOV*10DEC
FQD DOHLON/AQR/IX
FQD DOHNYC/IO
FQD DOHLON/IR
FQD FRABUD/IH
FQD DOHLHR/R,AT
FQD DOHCMB/R,U
FQD DOHCAI/R, - ZZ
FQD DOHMNL/R, *NPE,*NAP

Follow-Up after Fare Quote Display


Display reverse fare for specific cities / airports..
Display All special Fare/Passenger type codes...
Display Fare quote in NUC.
Display Fare in Local currency..
Display Fare rule from line 3..
Display Fare rules list of categories from line 3..
Display Penalty rule for fare from line 3
Display Tax information for specific country

FQDR
FQL*
FQDN
FQDL
FQN 3
FQN 3* LI
FQN 3*PE
FQN TAX/QA

Currency Conversion
Convert specific amount, using a currency code
Convert from a designated currency to a NUC..
Convert currencies up to 12 months in the past.

FQC 100EUR/GBP
FQC 1000QAR/NUC
FQC 100GBP/INR/15MAY08

Excess Baggage Charges


Excess Baggage Charges for today's date for a city pair.
Excess Baggage Charges for specific date for a city pair.
Excess Baggage Charges for specific airline..

FQX DOHAMM/30
FQX DOHAMM/30/26MAR
FQX DOHAMM/30/QR

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Rate Of Exchange Display


Display IATA Rate of exchange (ROE) of your terminal
Display IATA Rate of exchange (ROE) of a Country.
Display IATA Rate of exchange (ROE) of a City.
Display IATA Rate of exchange (ROE) for past date.
Display a list of BSRs for a currency

FQA
FQA*US
FQA*NYC
FQA*NYC/25JAN10
FQB QAR

Informative Pricing
Informative Pricing for specific Airline.
Informative Pricing for specific Date.
Informative Pricing for specific Class.
Informative Pricing for lowest fare an itinerary..
Informative Pricing for Youth fare.
Informative Pricing for PTA...
Informative Pricing for Past Date.
Informative Pricing for STOPOVER at DXB..
Informative Pricing for NO STOPOVER at DXB..
Informative Pricing for SURFACE between LHR and CDG..
Informative Pricing for Specific Validating Carrier
Informative Pricing for UNI (Private) fare...
Informative Pricing for Same carrier for all sectors
Display the Informative Pricing break up from line 3..

FQP DOH/A QR LHR


FQP DOH/D 25DEC LHR
FQP DOH/C LHR
FQP DOHDXBDOH/L
FQP DOHCAIDOH/RZZ
FQP MNLDOHMNL/R,DOH.MNL
FQP DOHCAIDOH/R, 25MAY10
FQP DOHDXB-DOH
FQP DOHDXBCAI - DXBDOH
FQP DOHLHR- - CDGDOH
FQP DOH/AEKDXB-/AQRDOH/R,VC-QR
FQP DOHCMBDOH/R,U
FQP DOHCAIDOH/O QR
FQQ 3

Itinerary Pricing
Itinerary Pricing for All passengers and segments
FXP
Itinerary Pricing for specific passenger .
FXP/P2
Itinerary Pricing for specific segments ..
FXP/S2,5
Itinerary Pricing for specific passengers and segments
FXP/P2/S2,5
Itinerary Pricing for CHILD... FXP/RCH
Itinerary Pricing for INFANT passenger..
FXP/INF
Itinerary Pricing for NON INFANT passenger..
.FXP/PAX
Itinerary Pricing for PTA... FXP/R,DOH.MNL (Payment at DOH and Journey from MNL)
Itinerary Pricing for specific Validating carrierFXP/R,VC-QR (For Taxes as per validating carrier)
Itinerary Pricing for IC domestic Itineraries...
FXP/R, FS INR
Itinerary Pricing for NOSTOPOVER at segment 4 . FXP/S4X
Itinerary Pricing for STOPOVER at segment 4 ... FXP/S4S
Itinerary Pricing for BREAK POINT segment 4 ....
FXP/B4
Itinerary Pricing for UNI FARE .... FXP/R,U
Itinerary Pricing for NO SERVICE FEE.. ... FXP/NF
Itinerary Pricing for Exempt Taxes . FXP/R, ET
Itinerary Pricing for 25% Discount and TKT designator .
FXP/ZO-25P*FF25
Itinerary Pricing for specific Fare basis . FXP/L-KEE7QR2 (Override Booking class and Validity)
Itinerary Pricing for AROUND THE WORLD .
FXP/S2 RW
Display Lowest fare for an Itinerary
FXL
Display lowest Available for an Itinerary
FXA

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Insert /Update TST Information (Cryptic Entries)


Create Manual TST
Specific passenger
Specific passenger & segments.
Add selling indicator

Specific TST
Add Baggage allowance
Specific TST
Specific TST & Line
Add Fare Base
Specific TST
Specific TST & Line
Add not Valid before & after
Specific TST
Specific TST & Line

Add not valid after only.


Specific TST
Specific TST & Line

Add not valid before only..


Specific TST
Specific TST & Line
Add Market/Net Fare Amount
Specific TST
Add Tour code for Non Infant...................................................................
Add Tour code for Infant
Specific passenger
Specific passenger & segments..
Payment for Non Infant (Publishes Fare)..
Payment for Non infant (Net Fare)
Payment for Infant (Published Fare ).
Payment for Infant (Net Fare)
Specific passenger
Specific passenger & segments
Commission
Specific passenger
Specific passenger & segments.
Validating Carrier
Specific passenger
Specific passenger & Segments.
Endorsement.
Specific passenger
Specific passenger & segments.
Update / Add Fare Amount
Update / Add Fare Amount
Update / Add Equivalent Fare Amount .
Update / Add Fare & Equivalent.
Specific TST
Update/Add Tax.
Update/Add Taxes
Specific TST
Update/Add Fare & Total Amount for reissue

TTC
TTC/P2
TTC/P2/S2,5
TTK/SSITI
TTK/T2/SSITI
TTK/A20K
TTK/T2/A20K
TTK/T2/L2/A20K
TTK/BYEE4M
TTK/T2/BKEE4M
TTK/T2/L2,5/BKEE4M
TTK/V12FEB12MAR
TTK/T2/V12FEB12MAR
TTK/T2/L3,4/V12FEB12MAR
TTK/VXX12MAR
TTK/T2/VXX12MAR
TTK/T2/L3,5/VXX12MAR
TTK/V12FEB
TTK/T2/V12FEB
TTK/T2/L3,5/V12FEB
TTK/NF-1800
TTK/T2/NF-1800
FT PAX NRQ01800/DOHR002
FT INF NRQ00180/DOHR002
FT PAX NRQ01800/DOHR002/ P2
FT PAX NRQ01800/DOHR002/ P2/S2,5
FP PAX CASH
FP PAX NR+CASH/QAR1950 (Include Taxes)
FP INF CASH
FP INF NR+CASH/QAR200
(Include Taxes)
FP PAX NR+CASH/QAR1950/P2
FP PAX NR+CASH/QAR1950/P2/S2,5
FM 7
FM 7/P2
FM 7/P2/S2,5
FV QR
FV QR/P2
FV QR/P2/S2,5
FE VALID ON SHOWN CARRIERS
FE VALID ON SHOWN CARRIERS/P2
FE VALID ON SHOWN CARRIERS/P2/S2,5
TTK/F1800.00
(Local currency QAR )
TTK/FUSD495.00 (Other currency USD )
TTK/EQAR1800.00
TTK/FUSD495.00/EQAR1800.00
TTK/T2/F800.00
TTK/X100YR
TTK/X100YR/X200YQ/X30WO
TTK/T2/X100YR/X200YQ/X30WO
TTK/R1800/T500.00

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Additional amount as Total (Reissue)


TTK/T500.00
No Additional cost (Reissue)
TTK/T0.00
Delete specific Tax # 3. TTK/X3
Add new Tax
TTK/X100YR
Change Tax amount for Tax # 3.
TTK/X3-X200YQ
Existing Tax as collected for reissue
TTK/X3 O
(Old tax which collected)
Add BSR. TTK/K13.65000
(K1 is transaction)
Specific TST
TTK/T2/K13.65000 (K1 is transaction)
Fare calculation TTK/CDOH QR DXB190.00NUC190.00END ROE3.6400
Fare calculation override
TTK/CBUILD
Specific TST. TTK/T2/CBUIL

Printing Ticket
Basic entry to print ticket..........................................................................
Verify if ticket can be issue......................................................................
Issue ticket for specific TST.....................................................................
Issue ticket for specific passenger...........................................................
Issue ticket for specific segments............................................................
Issue ticket for specific segments and TST.............................................
Issue ticket for specific segments and passenger...................................
Issue ticket for All INFANT......................................................................
Issue ticket for All NON INFANT..............................................................
Override Validating carrier.......................................................................

TTP
TTP/TKT
TTP/T2
TTP/P2
TTP/S2,5
TTP/S2,5/T2
TTP/S2,5/P2
TTP/INF
TTP/PAX
TTP/V*QR

Display Electronic Ticket Record


Display e-ticket record from PNR............................................................
Display e-ticket record from PNR and refer FA/FHE...............................
Display e-ticket record using ticket number outside PNR........................

TWD
TWD/L7
TWD/TKT157- 4800154678

Voiding an Electronic Ticket Record


STEP 1: Display e-ticket record
IN PNR
TWD
TWD/L7
OUT SIDE PNR
TWD / TKT157-4800154678
STEP2 : Status of the coupons should be O and NOT a reissued ticket
TWX

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Amadeus Qatar Training Services

Refunding an electronic ticket


UNTILISED E-TCKET
STEP 1: Display refund record
TRF 157- 4800154678
STEP2 : Insert cancellation / refund charges
TRFU/CP100A (Amount QAR 100 as per airline advised)
STEP 3: Process the refund
TRFP

Reprint ITR
Reprint ITR.............................................................................................
Reprint ITR for specific passenger..........................................................
Reprint Agent Coupon............................................................................
Send ITR by e-mail..................................................................................
Display ITR on screen.............................................................................

ITR/L5
ITR/L5/P2
TTR/L5/C-I
ITR-EMLA/L5
ITRD/L5

(Refere FA line number)


(Refere FA line number)
(Refere FA line number)
(Refere FA line number)
(Refere FA line number)

Document Report Display


Summary Sales report for the Past Period .
Item Sales report for the past period.
Summary Sales report for the period before the past period.
Item Sales report for the period before the past period..
Daily Summary Sales report for current date
Daily Summary report for Specific date
Daily Summary report for specific date range.
Daily Query Sales report for current date.
Daily Query report for specific date
Query report for specific date range.
Query Report of E-Tickets for date range
Query Report unused voided e-tickets..
Query Report for specific airline.
Net Remit report
Transaction Report by Ticket stock Number .

Amadeus Qatar W.L.L


Al Darwish Engineering Building
94,D-Ring Road,P.O.BOX:35068
Doha, Qatar

TJS/SOF/H-1
TJI/SOF/H-1
TJS/SOF/H-2
TJI/SOF/H-2
TJD/SOF
TJD/SOF/D-02JUL
TJD/SOF/D-02JUL05JUL
TJQ/SOF
TJQ/SOF/D-02JUL
TJQ/SOF/D-02JUL05JUL
TJQ/SOF/D-02JUL05JUL/QTC- TKTT
TJQ/SOF/D-02JUL05JUL/QTC-CANN
TJQ/SOF/D-02JUL05JUL/QVP-BA
TJN/SOF/D-01JUL31JUL
TJT/ TK-4510000300

Help Desk: 44483817- 819


Extranet: www.amadeus-qatar.com
Web site: www.qa.amadeus.com
Video tutorial: www.youtube.com/zafarminhas
U

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