We always care!

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 Introducing Lenmed
Clinic
What we stand for
Lenmed Clinic, situated on the outskirts of Lenasia, is a
community-oriented, privately owned hospital providing
At Lenmed Clinic, we constantly benchmark ourselves
world-class medical care and specialist services. Yet
against internationally accepted best practice in all
the ultra-modern facility, that is Lenmed Clinic today, is
aspects of our operation. We believe that setting our
a far cry from the unassuming building opened in 1984:
standards at this level is the most reliable way of ensuring
a prefabricated structure with 48 beds. This modest
that our patients, employees, stakeholders, associates
structure - the fulfillment of the dreams of several
and surrounding communities receive maximum benefit.
determined doctors in the apartheid era – was built in
response to the pressing need for an accessible, high
To achieve these standards:
quality medical facility in this region.

From the beginning, the spirit of caring, dedication and

• We maintain a world-class hospital
community involvement that has become the hallmark of
environment equipped with leading-edge
Lenmed Clinic was evident. Doctors Packrisamy, Kazi,
technology to facilitate accurate diagnosis
Prajapat, Ismail, Mistry, Latib and Salojee teamed up
and internationally recognized treatment
with local businessmen and members of the Lenasia
protocols and procedures.
community and raised funds for the project. The sheer
quality of healthcare soon ensured the popularity of
the hospital and within a few years several expansion
• We offer uncompromising patient-centred
programmes were undertaken. Today, our facility boasts
care that begins with a wide range of
194 beds, a six-unit theatre complex and a
expertise delivered by high-calibre
state-of-the-art Catheterization laboratory.
medical, surgical and allied professionals.
This is supported by our experienced
Yet at Lenmed Clinic, there is one factor we regard as
and dedicated nursing staff who provides
more vital than all our resources; the unstinting concern
the physical and emotional support systems
for our patients’ well-being. To this end, every single
necessary for recovery and healing.
member of our staff from the friendly reception clerk, to
the caterer supplying the delicious meals, to each one
of our top-class specialists is committed to providing
• We regard our employees as vital
that extra degree of compassion and warmth. It is
to our mission, and continually foster
personal attention that sets Lenmed Clinic apart from its
their professional development to
competitors. promote extraordinary performance that
goes beyond the call of duty.

• We acknowledge our responsibility to

the communities in which we operate
and therefore implement outreach and
upliftment programmes that improve that
quality of life of as many people as possible.

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 Chaiman’s Message
A committed past creates a firm foundation for future
success.
It is with a great sense of pride that I introduce Lenmed
Health, a group of clinics and hospitals with net assets in
excess of R120 million. It is an unlisted public company
that focuses on providing quality healthcare services.
Lenmed Health has grown substantially from our initial
roots as Lenmed Clinic, Lenasia, our first hospital which
we opened as a prefabricated building in 1984. Today, it is
the site of the state-of-the-art clinic, and is the inspiration
behind our management and service culture that drives our
business model in the health services industry.
Lenmed Health management is committed to running a
profitable health service organisation while remaining
involved in a significant number of social responsibility
projects. This commitment to providing quality healthcare,
without neglecting the needs of the underprivileged, is the
foundation of Lenmed Health’s operational and service
culture. Our annual turnover exceeds R200 million and
our hospitals and clinics see in excess of 20 000 patients
annually.
We care. We care about our staff, our patients and the
communities that surround us. We care about maintaining
high levels of operational and administrative services, but
above all, we care about the future, about being able to
provide outstanding, efficiently run hospitals, equipped to
meet the present and future demands of our patients.
“Affordability, efficiency and
a sense of community are
attributes that set the
LenMed group apart from
other private healthcare
facilities. Personal service,
in a culturally comfortable
environment, provides patients
with good value, quality
care, sound technology and
professional nursing. These
core values, backed by sound
Mr P. Devchand
operational and financial
Chairman
management have provided the
group with excellent results.”
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Top Quality Management
Our management style is primarily a hands-on approach,
where senior managers work hard to maintain an open-door
management style with staff and patients.
Lenmed Health is managed by Mr Ahmed Nana, the group
general manager and financial manager. He is a qualified
chartered accountant and has been with Lenmed since 1986. He
is responsible for the overall management of the group.
The CEO of Lenmed Clinic is Dr A. F. Kaka who oversees
operations and hospital management. He is actively involved
in the day-to-day running of Lenmed Clinic and his experience
in hospital administration is invaluable for imparting Lenmed
Clinic’s management philosophy onto other line managers
in the hopsital. He uses his extensive experience in hospital
administration to guide the management culture and philosophy
of Lenmed Health.
Committed to Staff
Development and
Training
Without a team of committed staff members the Lenmed Health
group would not maintain high service levels.
Dividends of investing in our staff at Lenmed Clinic, we not only
reward our staff with competitive remuneration packages and
benefits, but also offer them training and development so as
to reach their full professional and personal potential. We pay
particular attention to upgrading the skills of our nurses. Formal
teaching takes place in our fully-equipped on-site Johnson
& Johnson Education and Training Centre. While supervised
on-the-job training helps our nurses apply their newly acquired
knowledge to real-life situations.
Whilst the training undoubtedly enhances the reputation of our
clinic, we are equally pleased that it empowers our nurses by
advancing their own careers. Moreover, if our staff is promoted
elsewhere, their upgraded skills help to benefit the healthcare
industry as a whole.
 Social Responsibility
Lenmed Clinic’s commitment to social responsibility has been evident
from the clinic’s earliest days. Our commitment to sound financial planning
and to high standards of business administration allow us to dedicate a
portion of our time and financial resources to community projects. We are
extremely proud of the impact Lenmed has made on improving the lives
of disadvantaged peoples living in surrounding communities. Some of the
projects that Lenmed is involved in include:
Free cataract surgery for the disadvantaged. This service is offered to
members of the public who are unable to pay for this kind of treatment.
‘Open Days’ where members of the public can come to the clinic for free
blood pressure tests, cholesterol tests, pap smears and diabetes scanning.
Learner education. Primary school learners come to the clinic for tours and
to learn about health and hygiene, while high school learners are educated
about drugs, health and HIV/AIDS, and other health concerns that affect
youth.
A conference centre is available to the community for health education
functions at no charge.
We have a long term association with Takalani School for the Mentally
Disadvantaged in Soweto. Lenmed Clinic tries to meet some of the school’s
needs, like participating in fund raising, providing medical care and sending
second-hand clothes and goods to the school.
Student nurses have access to practical experience while under the
supervision of our capable nurses.
Social responsibility is one of Lenmed’s core values and we intend to
extend services like these to the other hospitals that have recently joined
the Lenmed Health group.
Facilities at the
Forefront of Healthcare
It is critical to invest in technology in order to maintain a successful modern
hospital Lenmed is equipped with high-quality equipment that is upgraded
whenever necessary to ensure that patients have access to the best
treatment available. Also by keeping up-to-date with medical technology,
Lenmed is able to maintain its reputation as a modern, specialist hospital -
a reputation we are committed to preserving. Our Cardiac Unit is one of the
finest in the country. Our catheterization laboratory is state-of-the-art and
is used for coronary angiograms (X-rays of blood vessels) and angioplasty
(surgery that restores blood flow through arteries). Our Heart Unit has an
excellent reputation both locally and abroad. Our resident cardiologists
and cardio-thoracic surgeons use our cadio-thoracic theatre equipped to
undertake the most involved of heart operations, including bypass surgery.
6 billing.
Lenmed’s facilities include sophisticated theatres
available for a broad range of surgical procedures. Our
five-unit theatre is of the highest standard and is available
for planned and emergency procedures. Lenmed provides
Endoscopic technology (using a long flexible probe to
see inside the body) which has revolutionized internal
surgical procedures and investigations. Lenmed Clinic’s
Ear, Nose and Throat specialists, gynaecologists and
other specialists have this advanced technology available
to them. Lenmed Clinic also offers general surgery and
maxillo-facial surgery, which are some of the procedures
performed by our team of doctors.
Patients also have access to orthopaedic surgery (spine
and joint) as we have a specialist operating theatre
dedicated to this purpose. Our ICU unit provides 16 beds
in a newly built wing of the hospital. Five of these beds
are licenced as specialised ICU beds for cardio-thoracic
and neuro-surgical patients. The ICU is equipped with
the latest ICU technology, and is one of the first units in
the country to be equipped with monitors utilizing digital
technology!
Our maternity ward is modern and well equipped, with
six labour wards and 17 spacious rooms. The ward
provides a well-baby nursery, private and shared rooms
– all en-suite, with TV and air-conditioning. Our maternity
ward is managed by a dedicated team of gynaecoeogists,
paediatricians and nursing staff.
Lenmed Clinic’s 24 hour Trauma/Casualty Unit offers
a high standard of trauma care. Patients that need to
be admitted for more serious injuries have access to
our network of specialist surgeons and physicians.
Other services offered by the clinic include a Radiology
Department that offers world-class facilities: ultrasound,
CAT scans and MRI. This equipment enhances the image
of Lenmed Clinic and Lenmed Group and places us as
leaders in the medical service industry.
Auxiliary Services
Lenmed Clinic offers a full compliment of auxiliary
services to assist our patients.
• Some of the services available to our patients include:
• Speech and hearing therapists
• Physiotherapists
• A Sports Centre is available for rehabilitation after either
an injury or operation. The Sports Centre was built in
response to frequent request from the community for
such a service.
• Psychologists and Social Workers
• Dieticians
• Occupational Therapists
Lenmed’s in-house pharmacy is independently owned
and supplies all the medication to Lenmed patients. In
accordance with the requirements of the Pharmacy Board,
all items from the dispensary are included in the hospital
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 Other Hospitals in the
Lenmed Health group
Our successful business and management styles have,
over the years, realised sufficient capital to help us acquire
4 other hospitals, thereby changing our status to that of
a holding group. Our earliest acquisitions were LaVerna
Hospital in Ladysmith, KwaZulu-Natal, and Maseru Private
Hospital in Maseru, Lesotho. We have also recently
acquired a small private hospital on the outskirts of
Midrand in Thembisa, Gauteng, called Zamokuhle Private
Hospital. To further establish our footprint in KwaZulu-
Natal, Lenmed acquired the Nu-Shifa Hospital in Durban in
February 2004. Through these expansions Lenmed aims
to increase its profitability while offering excellent medical
care to outlying communities.
LaVerna Hospital
LaVerna Hospital in Ladysmith, KwaZulu-Natal (KZN)is
a 100-bed hospital, built on a hill overlooking the central
business district. In 1994 Lenmed Clinic acquired 1/3rd
share in the hospital, ten years later Lenmed now controls
99.5% of the shares. LaVerna is now one of the leading
providers of healthcare in Northern KZN, with almost 9 000
patient contacts annually. This hospital provides healthcare
to a diverse number of patients, from many different
backgrounds. The highly skilled general practitioners and
specialists provide holistic healthcare to the urban and rural
communities.
Lenmed Health has invested heavily in LaVerna’s
infrastructure, by renovating and building extensions
onto the main hospital and by providing modern medical
equipment. The hospital houses the National Renal Unit,
two laboratories and a fully equipped radiological facility,
that provides mammograms, bone density, CT and MRI
scans. LaVerna has a 4-bed ICU and there will soon be
a Neonatal ICU and a 6-bed High Care Unit. There is a
24 hour casualty/trauma unit, with 2 ER 24/7 ambulances
based at LaVerna. The hospital operates at a very high
standard providing services in a broad range of specialities.
These include:
• General Surgery
• Orthopedic Surgery
• Obstetrics and Gynaecology
• ENT and Audiology
• Speech Therapy
• Opthalmology
• Paediatrics
• A privately owned in-house pharmacy
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• A number of visiting specialists are also available on a
regular basis.
Maseru Private Hospital
Maseru Private Hospital is a short distance from the
city centre and the international airport. The hospital is
recognised and registered by the South African-based Board
of Healthcare Founders (BHF). It is also a member of the
National Hospital Network (NHN) in South Africa. The Board
of Directors of Lenmed Clinic Ltd have appointed a hospital
manager to run this hospital, using a similar management
model to that practised at Lenmed Clinic, Lenasia. This
32-bed hospital has 2 resident doctors, two ICU beds, two
theatres and X-ray equipment. It offers in- and out-patient
treatment and maternity ward, radiology and surgery. Local
and South African medical specialists visit the hospital
regularly and provide the hospital with these services:
• Internal Medicines
• Cardiology
• Obstetrics and Gynaecology
• Oncology
• Psychiatry
• Paediatrics
• General surgery
• Opthalmology
• Urology.
Maseru Private Hospital offers a nurse to patient ratio of
1:3. Most of the nurses have additional qualifications in
fields like Theatre Techniques, Intensive Care Nursing,
Advanced Midwifery and Neonatal Care. Lenmed Clinic Ltd
is committed to the training and development of the nursing
staff at this hospital. Patients are charged according to NHF
tariffs. Nu-Shifa Hospital
a medical centre housing various consultants adjoining the
hospital.
Ultrasound & Musculoskeletal Ultrasound
lity in offering discounted rates as well as offering fixed fee
packages.
 Nu-Shifa Hospital Our X-ray department at Nu-Shifa Hospital provides the
following services:
Brief History
General Radiography
Shifa Hospital was founded by 3 visionary doctors,
who recognised the need for a private hospital
Ultrasound Facilities: General, Obstetric, Vascular Doppler
that served all people, not based on race, creed
Ultrasound & Musculoskeletal Ultrasound
or religion. The hospital began operations in June
1968. Nu-Shifa has had the privilege to nurse some
Screening Procedures:
of our country’s top leaders during the time when no
other “white” hospital would allow them access to,
GIT Barium Studies
the likes of Mr Jacob Zuma. And to this day, we still
ERCP & Colonoscopy Screening
have the honour of treating our province’s royalty.
Urological Studies
Nu-Shifa Hospital with its roots deeply buried within
Myelography
the community, has always maintained its community
Spiral CT Scans:
bond & during restructuring in the early 80s, shares
High Resolution Chest
were offered & taken up by doctors and non-doctors
CT Angiography
from the community, thereby empowering them.
Paranasal Sinus CT
Nu-Shifa Hospital has been undergoing a major,
phase upgrade programme to improve our facilities Body CT
to match and even better the facilities on offer, by 3D Reconstruction
competing with private hospital groups. Post Myelogram CT
CT Brain
Current Operations
Nu-Shifa Hospital presently has an operational Community Projects
capacity of 78 beds, although licensing allows for 95 The ethos of shareholders of Nu-Shifa has always been one
beds. of maintaining and strengthening community bonds & to
The decrease in bed numbers was due primarily serve and giveback to the local community. Various projects &
to the upgrade projects undertaken, wherein old workshops are run on a regular basis to get feedback from the
“Florence Nightingale” wards of 10 beds were community as to their requirements.
reduced to more private 2 & 4 bedded wards.
We have 3 major theatres and 1 minor theatre as well
as 2 delivery suites. Competitive Advantage
We offer a 24 hour trauma & emergency facility. And Nu-Shifa hospital being the sole, private independent hospital
have a medical centre housing various consultants in Durban, has an advantage over the bigger groups in that
adjoining the hospital. we offer a more personal touch to our doctors, staff & most
importantly our patients.
Services Offered Also, being an independent allows us greater flexibility in
Nu-Shifa hospital offers state-of-the-art, first world offering discounted rates as well as offering fixed fee packages.
medical equipment & services in safe, family-
orientated and comfortable surroundings.
The following medical specialist services are
available at Nu-Shifa Hospital:
• Anaesthesiology
• Dentistry
• Dermatology Looking into the
• ENT Surgery
• Gastroenterology
• General Surgery
Future
• Laproscopic Surgery
• Maxillofacial Surgery
• Obstetrics & Gynaecology The Lenmed Health group Ltd is extremely proud of its
• Opthalmology accomplishments and has a long and established track
• Orthopaedic Surgery record in the health services industry. Lenmed Clinic
• Paediatrics started in response to the inequality imposed by apartheid.
• Psychiatry Today the Lenmed Health group stands as a symbol of
• Physiotherapy success in the face of adversity, with plans to expand and
• Rheumatology supply medical services nationwide.
• Urology
• Vascular Surgery
• Renal Dialysis

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 Lenmed Health
PO Box 855
Lenasia
1820
www.lenmed.co.za
rookeyae@lenmed.co.za
Tel: 011 213 2000
Fax: 011 894 0000