Introduction ICICI Bank( Industrial Credit and Investment Corporation of India) is India's

second-largest bank with total assets of Rs. 536795 cr. ( $ 3408 billion.) (at March 31, 2013
and profit after tax Rs. 8325 cr. (US$ 1.5 billion) for the year ended March 31, 2013. The
Bank has a network of 3,100 branches and 10,481 ATMs in India, and has a presence in 19
countries, including India. ICICI Bank offers a wide range of banking products and financial
services to corporate and retail customers through a variety of delivery channels and through
its specialized subsidiaries in the areas of investment banking, life and non-life insurance,
venture capital and asset management. ICICI Bank's equity shares are listed the National
Stock Exchange of India in India on Bombay Stock Exchange and

5. History ICICI was formed in 1955 at the initiative of the World Bank, the Government of
India and representatives of Indian industry. ICICI Bank was originally promoted in 1994 by
ICICI Limited. ICICI's shareholding in ICICI Bank was reduced to 46% through a public offering
of shares in India in fiscal 1998.

6. Board of Directors Mr.K.V. Kamath, Chairman Ms. Chanda D. Kochhar, M.D and C.E.O
Mr. N.S Kannan,Executive Director and C.F.O

7. Objective of ICICI Bank To create a development financial institution for providing mediumterm and long-term project financing to Indian businesses.

8. Services Provided by ICICI Bank In the 1990s, ICICI transformed its business from a
development financial institution offering only project finance to a diversified financial services
group offering a wide variety of products and services. Deposits Loans Investments
Credit and Debit Cards Insurance Online Services

9. Deposits Savings Account Fixed Deposit Life Plus Senior Citizen Services Young Stars
Savings Account Special Savings Account

10. Loans Home Loans Personal Loans Car Loans Commercial vehicle Loans Farm
Equipment Loans Business Installment Loans

11. Cards Credit Card Debit Card Travel Card Prepaid Cards Corporate Cards

12. Online Services BILL PAYMENT FUNDS TRANSFER TICKET BOOKING SHARE
TRADING PREPAID MOBILE RECHARGE SHOPPING ONLINE TAX PAYMENT.

13. The organization is structured into the following principal groups Retail Banking
Group Wholesale Banking Group International Banking Group Global Markets Group
Corporate Centre Human Resources Management Group Global Operations and Middle
Office Groups Customer Services Group Information Technology Group Global
Infrastructure & Administration Group

14. ICICI & MIS

15. INVESTMENTS IN SOFTWARE AND OTHER PACKAGES Amount in Billions.

MOVEMENT IN SOFTWARE AQUIRED 31-Mar-12 31- Mar-13 At cost at March 31 of
preceding year 6.91 5.63 Additions during the year 1.37 1.33 Deductions during the year 0.26
0.055 Depreciation/amortization to date 5.25 4.39 Net block 2.76 2.52

16. DEPRECIATION ATMS : 12.5 % FURNITURE : 15 % COMPUTERS : 33.33 %

SOFTWARE AND SYS.DEVELOPMENT : 25 %

17. HIERARCHY LEVELS

18. TYPES OF INFORMATION SYSTEMS APEX LEVEL FUNCTIONAL LEVEL OPERATION

AL LEVEL EIS & DSS MIS TPS

19. MIS IN FINANCE MONTHLY ACCOUNTS OF TRANASCTIONS CASH FLOW

SOURCES& USES OF FUNDS LEDGER & JOURNAL MONTHLY RETURN AND
STATEMENT PROCESSING TRIAL BALANCE& BALANCE SHEET PAY ROLE
ACCOUNTING

20. Softwares used in AIS Gnu Cash Home Bank Turbo CASH Microsoft Office Accounting
Express Banana accounting Flex Account Microsoft Dynamics AX Microsoft Dynamics
NAV Microsoft Dynamics SL Microsoft Office Accounting Professional Microsoft Small
Business Financials

21. INFORMATION SYSTEMS IN ICICI BANK

22. Finacle ICore Finacle core banking solution is a comprehensive, integrated yet modular
business solution that effectively addresses the strategic and day-to-day challenges faced by
banks. It is highly parameterizable providing that much-needed flexibility to innovate and adapt
to a dynamic environment. Core Banking CRM e - Banking Mobile Banking Wealth
Management Alerts Advisor

23. Benefits Of Finacle I Core: Differentiated Product Spread Agile Operations Robust Crosssell Framework Increased Operational Efficiencies and Productivity

24. FINNONE By Nucleus Software. Oracle Platform Loan Origination System

Finnone LOS automates and manages the complete application processing flow of any
retail finance instrument, be it auto loans, personal loans, home loans etc. To summarize, the
LOS is an effective tool to enable retail finance organizations to bring the best out of their loan
approval processing mechanism and compliment effectively their existing lending systems by
serving as an open standard, scalable, high-volume transaction system.

25. Staffware Process Suite Business Process Management Software. Streamline and
manage all document exchange flows. Eg. Including account opening at its retail banking
business and trade finance at its corporate banking division. Integrated With Finacle Core.
Enterprise-wide workflow support for other areas within the bank like for ICICI prudential

26. ICICIdirect.com ICICIdirect.com is a part of ICICI Securities and offers retail trading and
investment services. Asp technology

27. RisKompass Developed By: Pyxis Systems Software solution for financial derivatives
risk management Wincor Nixdorf's ProView Remotely monitors the ICICI Bank ATM network
spread across vast geography of the country. Real-time access to status updates on the
operating state of each device down to the component level. Enhance capabilities to perform
remote diagnostics and carry out repairs via electronic access from a central location Result
in better uptimes and minimize site visits by technicians.

28. Card Tech. Limited CTL's PRIME 3.0 card and merchant management system Secure &
nnzxsHigh Volume Transaction Processing FRAUDGUARD to detect suspicious
transactions Integrated Cards with Web and other Enterprise applications NetBackup By
Symantec Heterogeneous data protection Centralized management Fast, granular recovery of
data from applications Highly scalable, Effective disaster recovery, Comprehensive data
security

29. Softwares used in AIS Gnu Cash Home Bank Turbo CASH Microsoft Office Accounting
Express Banana accounting Flex Account Microsoft Dynamics AX Microsoft Dynamics
NAV

30. Databases Used in ICICI Bank: Oracle 10g and 11g, Microsoft SQL Server Sybase
Adaptive Server Enterprise Servers Used In ICICI Bank:Sun Fire 15K, E6900, E2900, E6500,
V1280, V880 etc. IBM p570, p550, and p520 servers running IBM AIX Dell Power Edge, IBM

series, Pro Reliant Storage Platform:IBM TotalStorage DS4800 disk array HP StorageWorks
XP12000 disk array Hitachi Thunder V9580 Storage System HP StorageWorks Virtual Array
7410

31. Misc. Systems. ICICI Messenger: This software was developed internally in 2006 to
provide secure instant messaging for internal users FTP server: An open source FTP server
application has been customized to meet the requirements of the bank Network printers:
Unnecessary protocols are disabled Data security: Encryption software has been loaded on
desktops, servers and laptops

32. CRM Customer Relationship Management Term applied to processes implemented

by a company to handle its contact with its customers. CRM is a software based approach to
handling customer relationship store information of current and prospective customers.

33. CRM as business strategy

34. CRM as business strategy Three key phases Customer acquisition Customer retention
Customer extension Three contextual factors Marketing orientation Value creation
Innovative IT

35. Benefits Of Using Information System Centralized Processing Units Electronic Straight
through Processing Data Warehousing CRM Innovative Technology Application Derived
Economies Of Scale Reduced Transaction Cost Improve Cost Efficiency, Cross Sell Provide
New Or Superior Products

36. CONCLUSION Metadata-driven visibility for improved job monitoring Development of

data integration expertise for internal IT personnel A foundation for real-time warehousing
and crossenterprise data integration