Unit-1

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Management
is
the
art
of
.......................................through
formally organised groups.
Management is both .....................
and.........................
The functions of management, as given
by Henri Fayol include to forecast and
plan, to organise,
............... to
coordinate and to control.
The functions of management as
outlined by koontz
are planning,
organising,
staffing...........
and
controlling.
Tom peters view of management
centres around what managers should
do to get more................. in the present
dynamic environment.
The 4Ms of management may be
identified
as(a)....................(b)..................(c)..........
(d).................
One reason why management is
important
could
be
that.....................................................
Organisation involves a structure of
............................... among people
working for the desired results.
Management
is necessary to
ensure....................................
According to Brech.............................is a
broader
concept
to
include........................
An
objective
is
defined
as
...............................
Social responsibility of business refers
to the practice of ...................
Two examples for programmes for
community
development
are(a)........................(b).....................

Unit-2
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The framework of relationships with in

which the management functions are
performed is called.................................
The process of grouping similar
activities and assigning responsibilities
are called...........................
An organisation bound by defined rules
and regulations is called................
An organisation governed by likes and
dislikes of
its members is
called..................................
The line of authority are identified
in.............................................
Different layers in management in the
organisation
are
called......................................
The power to used discretion vested in
that particular position or job is
called...............................
The process of transferring authority
down the levels in the organisation is
called........................
The guide used to refer to the policies
and procedures of the organisation is
called........................
The number of subordinates that can be
controlled effectively by a supervisor at
a
given
point
of
time
is
called.....................................
A flat organisation structure is always
associated
with
.................................span.
The line of flow of Authority from the
manager to every subordinate i n the
organisation is called........
The principles of one subordinate- one
supervisor is called............................
The authority and responsibility should
always
be.........................and...........................
The manager whose role is to support,
guide
or
counsel
is
called...........................Manger.

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The manager who is responsible to take

decision
is
called............................manager.
The functional organisation suggested
by Taylor violates one of the basic
principles of organisation. The name of
this principle is ...................................
The type of organisation structure
where no member owns responsibility
for decision is called......................
The project organisation is also called as
..........................
Dividing the organisation on the basis of
its departments is called........................
The type of organisation structure
which can closely focus into the
customer
requirements
is
called..........................
The type of organisation structure
which empowers the staff with
extensive authority over manufacturing,
sales, services, and engineering
functions relating to a product is
called...............
The type of organisation structure
followed to take advantage of
differential labour cost over different
regions is called....................
The practice of drawing manager
attention to only the complicated issues
is called.................
In
time
of
cut-throat
competition.....................organisation
structure enables to lower the
personnels cost.

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Unit-3
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The relationship between the inputs

and outputs is called..............
State any two reasons that restrict
productivity(a)..............................(b)......
.............................
...............................techniques minimise
the material handling costs.

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The techniques that helps identify the

unnecessary movements in the process
of doing the job and also to ascertain
the minimum time required to do a
given job is called.........................
The technique that is used to optimize
the profits or production in the light of
given
resource
constrains
is
called.............................................
..............................Analysis helps to
identify the value of each process in the
course of manufacturing a given
product or service.
The type of production where the
design varies from production to
product is called...............
The type of production where the cost
of production per unit is the least is
called....................
For
ship
building................................production
is used.
The technique which aims at avoiding
unnecessary movements in carrying out
a given job is called..........
Work
study
can
be
defined
as.........................
Work study consist of two techniques
they
are
(a)................................(b)........................
The flow chart symbol to record
transportation is......................................
Basic time is also called as
...............................
The amount of time required to to
complete a unit of work under given
working conditions, using specific
method and machinery, at a standard
pace by an average worker is
called.......................
Work sampling is also called as
...........................
.........................is used where the
management wants to know the
percentage of idle time for workers.

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Any measurable carat eristic is

called...............................
Quality may be of two types: quality of
design and ...............................
The product, the quality of which can
be specified in terms of hardness, is
called.......................
The product quality characteristics
which can be measured only in terms of
go
or
no
go
basis
is
called.............................................
The control chart for sample means is
called..........................................
The difference between the minimum
and maximum values of measurement
of units in a given sample is
called...............................................
Where the data given is about the
number
of
defects
per
unit..........................charts can be used.
The ratio of total number of defectives
found and the total numbers of pieces
inspect is called......................................
Such causes which may or may not
affect the quality of the manufacturing
process are called.............................
Changes in the shift or excessive wear
and tear of a tool is the example for
.............................cause.
The operation characteristics curve is
the graphic relationship between
...................and ..................
The risk involved in getting good units
rejected is called...........................
Consumers risk can be defined as
..................................
In an ideal OC curve....................... and
.......................are equal.
The percentage of observations covered
by

Unit-4
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2limits in a normal distribution

curve is............
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Inputs that goes into the production

process are called.........................
Materials may consist of raw
materials.................and finished goods.
Normally the cost of materials takes
70% of .....................of the product.
The process of assigning numbers to the
different materials is called..................
The time taken to replenish the stock is
called..................
The method of stock control classifying
the stock on the basis of their
respective value and volume is
called.....................
The quantity of order at which the total
cost
is
minimum
is
called...........................
The LIFO method of valuing the issue
and closing stock of inventory is good in
times of ...................prices.
The method that considers the quantity
and price of the respective stocks for
valuing the issues is called.................
The method of pricing the issues that
neutralize the price difference is
called.............................
Maintaining
the
stock
beyond................level leads to blocking
of the working capital for no reason.
One of the reasons for stock-out costs is
........................
Economic order quantity is based on
the
aggregate
of
..............................and............................
...
The process of estimating requirements
of materials for different component
parts of the final product or service is
called............................
The
system
of
delivery
of
materials/components
immediately
before they are due to be processed is
called......................

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The technique of reducing the costs

analysing the functional worth of a
product is called................
The statement just containing the
quantity
particulars of material is
called...........................
The system of producing the right
material in the right quantity at right
time is called......................
The accounts department compares
..............................and............................
.... with the invoice before issuing the
cheque.
The process of recording stores
balances after every receipt and issue is
called...............................
The process of identifying the customer
requirements and satisfying them
efficiency
and
effectively
is
called..................
The marketing concept focused on
profits through customer satisfaction
whereas the selling concept focuses on
profits through.......................
Such business activities designed to
develop strategies and plans to the
satisfaction
of
customer
needs
constitute............................
Marketing creates four utilities they are
(a)...........(b)............(c).............(d)...........
....
Marketing professionals believe that
profit is the result of ............................
Place utility is provided by................
function of marketing
Storage
function
is
also
called......................................function
The risk arising out of burglary is an
example of .............................risk.
The process of trying to arrive at
mutually agreeable terms between the
buyer
and
the
seller
is
called.....................................

The practice of buying goods or services

from outside vendors when they can be
obtained cheaper is called.....................
101. The factor in the marketing mix that
aims satisfying the customer needs is
called...................
102. The factor in the marketing mix that
makes the product reach the right
customer is called........
103. The strategic decision of the right mix
of product, place, price, promotion is
called..................
104. The goods which are used for ultimate
consumption
are
called.......................................
105. In
case
of
railway
wagons...............................type of channel
of distribution is preferred.
106. The economics risks can be shared of
offset by entering into............contracts.
100.

Unit -1-Answers
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Getting things done through others

Art and Science
To command
Directing and leading
Competitive
Money, Materials, Machinery, Men
Enables organisation to achieve their
goals
Relationships
Continuity in the organisation
Management, Administration
Desired goal - a target or aim
Producing safe products and sharing its
prosperity with community
(a) literacy campaigns and (b)
awareness building activities for family
planning

Unit-2-Answers
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Organisation
Organising
Formal organisation
Informal organisation
Organisational structure
Organisational hierarchy
Authority
Delegation
Organisational manual
Span of control or span of management
Wider
Flow of authority
Unity of command
Commensurate and co extensive
Staff
Line
Unity of command
Committee
Matrix organisation
Departmentation
Customer organisation
Functional organisation
Territorial or regional organisation

37. Management by exception

38. Flat and lean

Unit-3-Answers
39. Productivity
40. (a) frequent breakdown in the
machinery (b) poor quality of training
41. Plant Layout
42. Work Study
43. Linear Programming
44. Product development and value
45. Job Production
46. Mass Production
47. Job
48. Work study
49. those techniques, particularly method
study and work measurement, used in
the examination of human work in all
its contexts, and which lead
systematically to the investigation of all
factors that affect the efficiency and
economy of the situation being
reviewed,
in
order
to
effect
improvement.
50. (a)Method Study (b)work measurement
51.

52. Normal time
53. Standard Time
54. Activity sampling
55. Work sampling
56. Quality
57. Quality of Conformance
58. variable
59. attribute
60. X bar chart
61. Range
62. C Chart
63. P chart
64. Change cause
65. Assignable cause
66. Probability of Acceptance {P(a)] and
percentage of defective (p)
67. Producers risk
68. Getting bad lot accepted

69. Acceptance quality Level AQL and lot

tolerance percentage defective (LTPD)
70. 95.45%
Unit-4-Answers
Materials
Work in progress
Total cost
Codification
Lead time
ABC analysis
Economic Order Quantity (EOQ)
Rising
Weighted average method
Simple average method
Maximum Level
Loss of reputation or labour problems
or breakdown in production
83. Carrying cost and ordering cost
84. Materials requirement planning
85. Just-in-Time (JIT)
86. Value analysis / Value Engineering
87. Bin Card
88. Inventory control
89. Goods received note ; purchase order
90. Perpetual inventory control
91. Marketing
92. Sales Volume
93. Integrated Marketing
94. Place
95. Customer Satisfaction
96. Transportation
97. Equalisation
98. Social
99. Negotiation
100. Out sourcing
101. Product
102. Promotion
103. Marketing Mix
104. Consumer goods
105. Producer-Consumer
106. Hedging
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