Introduction to Salesforce

? What is Salesforce

Instructor: Parikshith
Email: madepally@gmail.com

What is Salesforce.com?
The World Leader in On-Demand
Customer Relationship Management Services (CRM)
Mainframe

Client/Server

Mid 20th
Century Platforms

Late 20th
Century Platforms

Software as a
Service (SaaS)

21st
Century Platforms

It has been ranked fourth on FORTUNEs 2010 100 Fastest-Growing Companies list.
--Fortune Magazine

On-Demand Model: Multi-tenant Architecture

& Subscriptions

On Demand
Anywhere /anytime
Scalable
Automatic Upgrades

multi-tenancy a SaaS offering cant cultivate a Web 2.0 like community

Without
of developers who add functionality that all can share
-Eric Korr, InfoWorld

What is a Salesforce Account?

Scales easily

1 User = 1
License

Can create
security controls
to limit access to
information

Salesforce applications & force.com

Platform

! Innovation. Not Infrastructure

salesforce.com
Infrastructure
Services

Application
Services

Operations
Services

You
Innovation
The Important Stuff

App Server
Web Server
Data Center
Disaster Recovery
Network
Storage
OS
Database

Security
Sharing
Integration
Customization
Web Services
API
Multi-Language
Multi-Currency

Authentication
Availability
Monitoring
Patch Mgmt
Upgrades
Backup
NOC

A quick demo of Salesforce Cloud

http://www.youtube.com/watch?v=qhHGUWMy_WE

http://www.youtube.com/user/salesforce#p/c/E50BB165
6D1FCD9/0/cpVRaDdtO8U

Some of Salesforce Customers

People Involved in the Implementation of

Salesforce

End User
Administrator Developer
(Customer)
1

Consultant
4

Certification Tracks

Dev 401

Dev 501

ADM 201

ADM 301

ADM 201

CON 201

How do I get Started ?

Free Account.
http://developer.force.com

Demo Overview
What is Salesforce
Architecture
Licensing Structure
CRM & Force.com Platform
Salesforce.com Customers
Types of Salesforce Users
Certification Tracks
Getting Started on developer.force.com