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Index
Measuring
what
matters
for
future
success
100
Whats inside?
1.0
2.0
3.0
4.0
5.0
6.0
Introduction
Our methodology
Global top 100 rankings
What is a future brand
and why does it matter?
Rankings by sector
The ones to watch
FutureBrand
Introduction
1.0 Introduction
FutureBrand
Introduction
FutureBrand
FutureBrand
Introduction
FutureBrand
Our methodology
Exp
e
r
ien
Co
r
p
or
a
The FutureBrand Index 7
Fu
tu
nd
bra
ce
and
br
nd
bra
re
rand Purpo
b
se
te
FutureBrand
Our methodology
FutureBrand
Our methodology
PwC
Quantitive
& qualitive
analysis
FutureBrand
Our methodology
Purpose
1
re
100
n
tio
ia
nt
100
n
tio
tia
n
re
FutureBrand
Ranking
Difference
Market Cap
Ranking*
Sector
Brand
Ranking
Difference
Market Cap
Ranking*
Sector
Technology
11
18
29
Technology
Microsoft
Technology
Boeing
12
64
76
Industrials
Walt Disney
37
40
Consumer
Services
SABIC
13
72
85
Basic
Materials
Apple Inc.
Technology
Visa
14
28
42
Financials
Samsung
Electronics
13
18
Consumer
Goods
Nestle
15
10
Consumer
Goods
Intel
43
49
Technology
Mastercard
16
67
83
Technology
Toyota
14
21
Consumer
Goods
Volkswagen
17
36
53
Consumer
Goods
Johnson
& Johnson
Healthcare
General Electric
18
10
Industrials
Unilever
43
52
Consumer
Goods
Gilead Sciences
19
27
46
Healthcare
IBM
10
14
24
Technology
Abbvie
20
80
100
Healthcare
FutureBrand
Ranking
Difference
Market Cap
Ranking*
Sector
Brand
Ranking
Difference
Market Cap
Ranking*
Sector
LOreal
21
50
71
Consumer
Goods
Pfizer
31
12
19
Healthcare
Coca Cola
22
10
32
Consumer
Goods
Berkshire
Hathaway
32
27
Financials
Procter
& Gamble
23
17
Consumer
Goods
Westpac Banking
33
48
81
Financials
LVMH Mot
Hennessy
24
53
77
Consumer
Goods
Oracle
34
27
Technology
Inditex
25
62
87
Consumer
Goods
Bayer
35
20
55
Basic
Materials
GlaxoSmithKline
26
17
43
Healthcare
Daimler
36
36
72
Consumer
Goods
Ambev SA
27
31
58
Consumer
Goods
TSMC
37
45
82
Technology
Tencent
Holdings
28
10
38
Technology
Eco Petrol
38
57
95
Siemens
29
25
54
Industrials
Walmart
39
28
11
Consumer
Services
Amazon
30
34
Consumer
Services
3M
40
48
88
Industrials
FutureBrand
Ranking
Difference
Market Cap
Ranking*
Sector
Brand
Ranking
Difference
Market Cap
Ranking*
Sector
ANZ Bank
41
55
96
Financials
McDonald's
51
27
78
Consumer
Services
BHP Billiton
42
16
26
Basic
Materials
UPS
52
38
90
Industrials
Amgen
43
37
80
Healthcare
United
Technologies
53
10
63
Industrials
SAP
44
29
73
Technology
Novartis
54
40
14
Healthcare
China Mobile
45
20
25
Telecommunications
55
43
12
Home Depot
46
10
56
Consumer
Services
China
Construction Bank
56
26
30
Financials
PepsiCo
47
50
Consumer
Goods
Verizon
57
35
22
Telecommunications
Vodafone
48
12
60
Telecommunications
58
67
Financials
CVS Caremark
49
44
93
Consumer
Services
Novo Nordisk
59
65
Healthcare
Roche
50
16
34
Healthcare
Petroleo Brasileiro
Petrobras
60
30
90
FutureBrand
Ranking
Difference
Market Cap
Ranking*
Sector
Brand
Ranking
Difference
Market Cap
Ranking*
Sector
Cisco Systems
61
59
Technology
Bank of America
71
43
28
Financials
Total
62
25
37
SoftBank Corp
72
14
86
Telecommunications
American
Express
63
12
75
Financials
Sanofi
73
32
41
Healthcare
Bristol-Myers
Squibb
64
25
89
Healthcare
BP
74
38
36
Citi Group
65
26
39
Financials
Toronto Dominion
Bank
75
22
97
Financials
AnheuserBusch InBev
66
35
31
Consumer
Goods
Chevron
76
61
15
Schlumberger
67
16
51
China
Petroleum
77
70
HSBC
68
48
20
Financials
Industrial Commercial
Bank of China
78
55
23
Financials
AT&T
69
34
35
Telecommunications
Banco Santander
79
13
66
Financials
Merck
70
37
33
Healthcare
Agricultural Bank
of China
80
32
48
Financials
FutureBrand
Ranking
Difference
Market Cap
Ranking*
Sector
Brand
Ranking
Difference
Market Cap
Ranking*
Sector
Financials
British American
Tobacco
91
23
68
Consumer
Goods
94
Petro China
92
79
13
67
16
Financials
ENI
93
92
84
23
61
Financials
Philip Morris
94
49
45
Consumer
Goods
Royal Bank
of Canada
85
79
Financials
Union Pacific
95
98
Industrials
Rio Tinto
86
24
62
Basic
Materials
Comcast
96
52
44
Consumer
Services
Qualcomm
87
40
47
Technology
Gazprom
97
13
84
Lloyds Banking
Group
88
14
74
Financials
Bank of China
98
41
57
Financials
Exxon Mobil
89
87
ConocoPhillips
99
--
99
BASF
90
26
64
Basic
Materials
BNP
Paribas SA
100
31
69
Financials
Wells Fargo
81
72
Statoil
82
12
JP Morgan
Chase & Co
83
Commonwealth
Bank
FutureBrand
BRAND
Some of these differences are perhaps reflective
of broader sector challenges, for example the
rankings for JP Morgan and PetroChina are typical
of the kinds of differences we see in the financial
and oil and gas industries as a whole. However,
there is sufficient diversity in the top and bottom
performers to indicate that some organizations
are doing a better job of managing perception
than others.
Vs.
FutureBrand
3. The value-perception
gap for brands varies
by sector.
FutureBrand
FutureBrand
FutureBrand
FutureBrand
EXPE
RIEN
CE
R E
U
P OS
P
FutureBrand
Future brands
Would work for and buy products/services
Corporate brands
Would work for and buy products/services
60 %
60 %
50 %
50 %
40 %
40 %
30 %
30 %
20 %
20 %
10 %
10 %
0%
0%
I would like to work for this company
24% Average
FutureBrand
RS OF A FUTU
IVE
RE
R
D
INNOVATION
THOUGHT
LEADERSHIP
D
AN
BR
TH
EK
E
AUTHENTICITY
FutureBrand
FutureBrand
FutureBrand
FutureBrand
Purpose Brand
50%
Future Brand
45%
HIGH
Samsung Electron
Walt Disney
Intel
Purpose
40%
LOW
Microsoft
Apple Inc
Toyota
IBM
Johnson & Johnson
Unilever
General
Electric
35%
Gilead Sciences
Mastercard Inc
Boeing Co
Visa
Facebook Inc
SABIC
AbbVie Inc Nestle
Tencent Holding Ltd
Volkswagen
Procter & Gamble
Oracle
Inditex
Amazon
LOreal
30% GlaxoSmithKline
Siemens AG 35%
5%
10%
15%
20%
25%
30%
40%
Phizer
Eco Petrol
Wastpac BankingAmBev SACoca-Cola
TSMC
Berkshire & Hatherway SAP
LVMH Moet
Amgen
Australia & New Zealand Bank
China Mobile
BHP Billiton
Damiler
3M
CVS Caremark Corp
25%
United Technologies
Vodafone Wal-mart
UPS
Pepsi - Co
Home Depot
Cisco Systems Verizon
Rosche China Construction Bank
Novartis
Bristol-Myers Squibb
Royal Dutch Shell
Novo Nordisk
McDonalds
American Express
Allied Irish Banks
Sanofi Merck AT&T
Petroleo Brasilerio Petrobras
Total
Citi Group
Toronto Dominion Bank
20%
Chevron
HSBC
BP
Ind and Comm Bank of China
Softbank Corp
Bank of America
Commonwealth Bank of Australia
Agricultural Bank of China Anheuser-Busch Inbev
Exxon Mobil
StatoilJP Morgan & Chase
Qualcomm
Wells Fargo
China Petroleum & Chemical
Royal Bank of Canada
Banco Santander
Rio Tinto
BASF
15%
Lloyds Banking Group
PetroChina
Comcast
Union Pacific Group
Gazprom
ENI
British American Tobacco
ConocoPhillips
Philip Morris
Bank of China
10%
BNP Paribas SA
45%
50%
More admired
Corporate brands
Corporate Brand
Experience Brand
5%
LOW
Experience
HIGH
FutureBrand
HIGH
PURPOSE
HIGH
EXPERIENCE
FutureBrand
Inspiration
Innovation
Thought
Leadership
Individuality
Indispensability
Resource
management
Price
premium
Purpose
Authenticity
Inspiration
Innovation
Thought
Leadership
Individuality
Indispensability
Resource
management
Price
premium
Purpose
1
2
3
4
5
96
97
98
99
100
FutureBrand
Respect
Seamlessness
Personality
Pleasure
People
Consistency
Attachment
Story
Wellbeing
Respect
Seamlessness
Personality
Pleasure
People
Consistency
Attachment
Story
1
2
3
4
5
96
97
98
99
100
FutureBrand
Rankings by sector
1
The FutureBrand Index 32
FutureBrand
Rankings by sector
Radar maps:
The radar maps highlight the perceived strengths
and weaknesses of each sector by each of our
18 attributes and an indication of the purpose
-experience balance in each case. The maps
also offer a comparison of these strengths and
weaknesses of perception between the sector
leader and the sector average.
FutureBrand
Rankings by sector
Purpose
Price premium
Indispensability
Innovation
Technology
Brand
Pleasure
Consistency
FBI
Ranking
Difference
Microsoft
Apple Inc.
Intel
43
49
IBM
10
14
24
11
18
29
Mastercard
16
67
83
Tencent Holdings
28
10
38
Oracle
34
27
TSMC
37
45
82
SAP
44
29
73
Cisco Systems
61
59
Qualcomm
87
40
47
Resource
Management
Seamlessness
Simplicity
Wellbeing
Respect
Indispensability
Pleasure
Innovation
Personality
Market Cap
Ranking*
Consumer-defined sector
drivers for the future
Story
Price premium
Attachment
Resource management
Indispensability
Consistency
Seamlessness
Individuality
Thought leadership
People
Innovation
Key
Pleasure
Authenticity
Well being
Peaks
Sector Average
Google
Inspiration
Respect
Purpose
FutureBrand
Rankings by sector
Technology
Germany, consumer
IDEAS
LEADS
INNOVATIVE
THINK
KNOW
MEANS
MOTIVATED
WORKING GOOGLE
MOTIVATED
PEOPLE SERVICES
RECORD
NEW
MOTIVATED
IMPROVING FAST
ENGINE PRODUCTS POTENTIAL
Relative perception
strengths + weaknesses
Purpose
Price premium
Indispensability
Innovation
Pleasure
Consistency
Resource management
Wellbeing
It is a company
that cares about
employees and
makes them feel
motivated to
FBIgive
Report100%.
Turkey, consumer
FutureBrand
Rankings by sector
Purpose
Authenticity
Innovation
Consumer Services
Brand
FBI
Ranking
Difference
40
Amazon
30
34
Walmart
39
28
11
Home Depot
46
10
56
CVS Caremark
49
44
93
McDonalds
51
27
78
Comcast
96
52
44
Convenience
Pleasure
Entertainment
Understand audiences
lifestyles
Seamlessness
Personality
Market Cap
Ranking*
37
Consumer-defined sector
drivers for the future
Resource
Management
Indispensability
Innovation
Consistency
Pleasure
Walt Disney
Story
Price premium
Attachment
Resource management
Indispensability
Consistency
Seamlessness
Individuality
Thought leadership
People
Key
Pleasure
Well being
Authenticity
Peaks
Sector Average
Walt Disney
Inspiration
Respect
Purpose
FutureBrand
Rankings by sector
Consumer Services
ENTERTAINMENT
POPULARITY MULTINATIONAL FILMS CUSTOMER GOOD
WALT
CREATES EMPLOYEES
EXPERIENCE
CHANGES
BEST
DREAMS
DIFFERENT
Canada, consumer
GOOD DISNEY
WORK
ANIMATED ENTRY
VISIONARY
ADOLESCENTS
PRODUCTS THINKING PROVIDES MAKE ADAPTS DAY
HUGE
BROAD
LEVELS
CULTURES AWARENESS
Relative perception
strengths + weaknesses
Story
Individuality
Pleasure
Authenticity
Thought Leadership
Resource Management
Innovation
Indispensability
Seamlessness
It is constantly
innovating,
dreaming, and
giving happiness
to people.
FBI Report
USA, consumer
It is always adapting to
offer better services
and products.
India, consumer
FutureBrand
Rankings by sector
Healthcare
Brand
FBI
Ranking
Difference
Gilead Sciences
19
27
46
Abbvie Inc.
20
80
100
GlaxoSmithKline
26
17
43
Pfizer
31
12
19
Amgen
43
37
80
Roche
50
44
Novartis
54
40
14
Novo Nordisk
59
65
Bristol-Myers Squibb
64
25
89
Merck
70
37
33
Sanofi
73
32
41
Consumer-defined sector
drivers for the future
Indispensability
Innovation
Resource
management
Adapting to an increasing
target audience
Attachment
Consistency
Wellbeing
Personality
Story
Seamlessness
Pleasure
Scientific innovation
Wellbeing
Personality
Market Cap
Ranking*
Story
Price premium
Attachment
Resource management
Indispensability
Consistency
Seamlessness
Individuality
Thought leadership
People
Innovation
Key
Pleasure
Well being
Authenticity
Peaks
Sector Average
Johnson & Johnson
Inspiration
Respect
Purpose
FutureBrand
Rankings by sector
Healthcare
USE SATISFYING LIFE STRONG
TODAY
QUALITY
GOOD
LONG
CREATESNEGATIVE
TOUCH
PERMANENT INTRODUCING
HIGH
RELIABLE
GENERAL
SATISFYING
CONTINUING TODAY
OFFERS
PEOPLE RESEARCH
WORK
VISIONARY
POTENTIALBUILT
PRODUCTS FEEDBACK
THINKINGLOVE
PROVIDES
PROLONG ASSOCIATED
DAY
HIGH
GREW
BROAD
CONSUMERS ASSOCIATED
DOING
Relative perception
strengths + weaknesses
Innovation
Price premium
Attachment
Consistency
Indispensability
Resource Management
Inspiration
Thought Leadership
Its a reliable
company, with
high quality and
respect for the
consumer.
FBI Report
Brazil, consumer
Rankings by sector
Purpose
Authenticity
Innovation
Thought Leadership
Consumer Goods
Brand
FBI
Ranking
Difference
Pleasure
Story
Consistency
13
18
Toyota
14
21
Unilever
43
52
Nestle
15
10
Volkswagen
17
36
53
LOreal
21
50
71
Coca Cola
22
10
32
23
17
24
53
77
Inditex
25
62
87
AmBev SA
27
31
58
Daimler
36
36
72
PepsiCo
47
50
66
35
31
91
23
68
Philip Morris
94
49
45
Increasing variety
of goods
Product quality
improvement
Wellbeing
Respect
Seamlessness
People
Pleasure
Personality
Market Cap
Ranking*
Samsung Electronics
Resource
Management
Inspiration
Consumer-defined sector
drivers for the future
Story
Price premium
Resource management
Attachment
Indispensability
Consistency
Individuality
Seamlessness
People
Thought leadership
Innovation
Key
Pleasure
Authenticity
Well being
Peaks
Sector Average
Samsung Electronics
Respect
Inspiration
Purpose
FutureBrand
Rankings by sector
Consumer Goods
DEVELOPMENT MARKET TIME
TRENDS
ELETRONICS
BRAND
POPULAR
TECHNOLOGY
FOREFRONT
SATISFYING
QUALITYGENERAL
GOOD MARKET
CONTINUING LARGE
COMPANY FUTURE
Relative
R
elative perception
strengths + weaknesses
Innovation
Attachment
Thought Leadership
Individuality
Resource management
Inspiration
Thought Leadership
Comparison to sector a
average
verage
It is a company
that is setting
trends more than
anyone else in
the area of
mobile phones.
France, Consumer
UAE, consumer
FutureBrand
Rankings by sector
Industrials
Brand
FBI
Ranking
Difference
12
64
76
General Electric
18
10
Siemens
29
25
54
3M
40
48
88
UPS
52
38
90
United Technologies
53
10
63
Union Pacific
95
98
Consumer-defined sector
drivers for the future
Innovation
Thought Leadership
Authenticity
Resource
Management
Inspiration
Advanced technology
People
Attachment
Seamlessness
Personality
Innovation
Expertise
Pleasure
Personality
Market Cap
Ranking*
Boeing
Story
Price premium
Attachment
Resource management
Indispensability
Consistency
Seamlessness
Individuality
Thought leadership
People
Key
Pleasure
Well being
Authenticity
Peaks
Sector Average
Boeing
Inspiration
Respect
Purpose
FutureBrand
It is a great,
robust company.
Rankings by sector
Industrials
Thailand, consumer
TECHNOLOGY
CENTURY EFFORTS FEELING HUMAN AHEAD
GLOBAL
GENERAL
WORK
EFFORTS
GIVEN
POTENTIAL
DESIGNED
BUSINESS
AIR
FUTURE AERONAUTICS
CENTURY FAST OVERSEAS TRAVEL
PREGRESSING FEELING DEMANDS TRAVEL
They are on
the cutting
edge of
technology.
Canada, consumer
Relative perception
strengths + weaknesses
SATISFYING
BOEING
AVIATION
ELECTRONICS
CONTINUING
REASON
PLANE
FOREFRONT
PRODUCT
AERONAUTICSPLANE
PEOPLE
INDUSTRY
DEVELOPED DEMANDS
Innovation
Thought leadership
Authenticity
Purpose
Story
People
Pleasure
Resource management
Respect
Wellbeing
Seamlessness
FBI Report
Russia, consumer
FutureBrand
Rankings by sector
FBI
Ranking
Difference
Innovation
Purpose
Authenticity
Indispensability
Resource
Management
Inspiration
Price premium
Story
Wellbeing
38
57
95
55
43
12
60
30
90
Total
62
25
37
Schlumberger
67
16
51
BP
74
38
36
Chevron
76
61
15
China Petroleum
77
70
Statoil
82
12
94
Exxon Mobil
89
87
Petro China
92
79
13
ENI
93
92
Gazprom
97
13
84
ConocoPhillips
99
--
99
Consumer-defined sector
drivers for the future
Sustainability
New resources research
Community care
Personality
Market Cap
Ranking*
Eco Petrol
Story
Price premium
Resource management
Attachment
Indispensability
Consistency
Individuality
Seamlessness
People
Thought leadership
Innovation
Key
Pleasure
Authenticity
Well being
Peaks
Sector Average
Eco Petrol
Respect
Inspiration
Purpose
FutureBrand
An outstanding
and efficient company.
Rankings by sector
China, consumer
ENVIRONMENT
OIL
WANT ENGINE
WORLD
WORLD
FASHIONABLE
FUEL
JUST
BIGGER
CLEANER
CREATIVITY
BIGGER
RELIABLE
FUTURE
CARES
TRUST
MAKES
ISSUE
YEARS
PEOPLE
CONTROL
GREEN
THINK
CONSCIENCE
CLIMATE
PROTECT
ENERGY
GREEN
ECOSYSTEM CLEAN
BIGGER
GREENENVIRONMENTALLY
FOCUSED
ECOLOGYHELPFOCUSED
Because it is
geared toward
better control
of the
ecosystem.
It is a company with
an ecological conscience
that aims for the
necessities for the
future global population.
Brazil, consumer
Mexico, consumer
Relative
elative perception
strengths + weaknesses
Resource management
Individuality
Innovation
Purpose
Wellbeing
Consistency
Story
Pleasure
FutureBrand
Rankings by sector
Thought Leadership
Innovation
Purpose
Basic Materials
Brand
FBI
Ranking
Consumer-defined sector
drivers for the future
Resource
Management
Trust
Environmental
protection
Story
Attachment
Wellbeing
Difference
Personality
Market Cap
Ranking*
SABIC
13
72
85
Bayer
35
20
55
BHP Billiton
42
16
26
Rio Tinto
86
24
62
BASF
90
26
64
Diverse range of
quality products
Story
Price premium
Attachment
Resource management
Indispensability
Consistency
Seamlessness
Individuality
People
Innovation
Key
Pleasure
Well being
Authenticity
Peaks
Sector Average
SABIC
Inspiration
Respect
Purpose
FutureBrand
Rankings by sector
Basic Materials
Argentina, consumer
PROVIDINGEXCELLENT
AVAILABILITY
EXCELLENT
MEDIA
FUTURE
BASE CREDIBILITY
ARAB
ROOTED
STRONG GREAT
ARAB
CREATIVITY
RELIES
DAY SERVICES
ECONOMIC
GOOD
GROWING
RELIES
STRONG
RESOURCES
RAPIDLY
FINANCIAL
STRONG
POTENTIAL
PLAN
WORLD LOT
CENTURY FUTURE VISION
POTENTIAL BOOM
They provide
excellent services
and they rapidly
grow.
India, consumer
GROWING BACKING
COMPANYGREAT
OIL DIFFERENT
PLAN
It is a deeply-rooted
company, and it relies
on credibility, its strong
capital and quality of
service.
Relative perception
strengths + weaknesses
Thought leadership
Purpose
Authenticity
Consistency
Attachment
Seamlessness
Resource management
FBI Report
UAE, consumer
FutureBrand
Rankings by sector
Indispensability
Thought Leadership
Authenticity
Purpose
Financials
Brand
Consumer-defined sector
drivers for the future
Resource
Management
Iconic leadership
Pleasure
Respect
Innovation
Ethics
Creating confidence
Attachment
People
FBI
Ranking
Difference
Personality
Market Cap
Ranking*
Visa
14
28
42
32
27
Westpac Banking
33
48
81
ANZ Bank
41
55
96
56
26
30
58
67
American Express
63
12
75
Citi Group
65
26
39
HSBC
68
48
20
Bank of America
71
43
28
75
22
97
78
55
23
Banco Santander
79
13
66
80
32
48
Wells Fargo
81
72
83
67
16
Commonwealth Bank
84
23
61
85
79
88
14
74
Bank of China
98
41
57
BNP Paribas SA
100
31
69
Story
Price premium
Attachment
Resource management
Indispensability
Consistency
Seamlessness
Individuality
Thought leadership
People
Innovation
Key
Pleasure
Well being
Authenticity
Peaks
Sector Average
Visa
Inspiration
Respect
Purpose
FutureBrand
Rankings by sector
Financials
Australia, consumer
PEOPLEUSE
GLOBALLY
GRANTS
BANK
COMANY FINANCES
NEEDED
RECEIVING CONSIDER
OPENS
NEGOTIATIONS
SATISFIED
GOOD
NEGOTIATIONS
GLOBALLY
CONSIDER GRANTS
OPENS
RECEIVING CASHLESS LOT
CUSTOMERS
It has increased
the amount of
customers.
Brazil, consumer
Relative perception
strengths + weaknesses
ECONOMIC
REPUTATION
SERVICES
SOCIETY
PERSONALITY
BANK COMPARED
Indispensability
Thought Leadership
Authenticity
Purpose
Attachment
People
Resource management
Respect
We move further
towards a cashless
society and Visa
provides security
for transactions.
FBI Report
USA, consumer
The FutureBrand Index 49
Experience, performance,
potential, projection
capability.
Argentina, consumer
FutureBrand
Rankings by sector
Thought Leadership
Innovation
Purpose
Telecommunications
Brand
FBI
Ranking
Difference
Consistency
45
20
25
Vodafone
48
12
60
Verizon
57
35
22
AT&T
69
34
35
SoftBank Corp
72
14
86
Consumer-defined sector
drivers for the future
Resource
Management
Technological
innovation
Seamlessness
Story
Broaden
consumer appeal
Indispensability
Personality
Market Cap
Ranking*
China Mobile
Story
Price premium
Attachment
Resource management
Indispensability
Consistency
Seamlessness
Individuality
People
Innovation
Key
Pleasure
Well being
Authenticity
Peaks
Sector Average
China Mobile
Inspiration
Respect
Purpose
FutureBrand
Rankings by sector
Telecommunications
SECTOR ADVANCED THINK
DELIVERING
LEADINGLEADINGORDER
GROWTH
INDISPENSIBLE
COMMUNICATION
CHINA
TECHNOLOGY
FUTURE
GROWTH PEOPLE
THINK WIDE DELIVERING
COMPETITIVENESS
PROGRESS
INNOVATION EMPLOYMENT
TECHNOLOGY EDGE
Because
they have the
most
advanced
cutting edge
technology.
It is a new-leading
company in the
communication
industry. They are
taking the lead in
technology and prices.
Mexico, consumer
Australia, consumer
Relative perception
strengths + weaknesses
Thought leadership
Indispensability
Authenticity
Inspiration
People
Purpose
Resource management
Story
Personality
Attachment
Consistency
FutureBrand
FutureBrand
Brand
Future
Ranking
FB/
CB/
PB
Global Sector
100
Position
CB
31
Healthcare
CB
78
Financials
PB
28
Technology
CB
53
Industrials
CB
30
Consumer Services
PB
34
Technology
CB
26
Healthcare
CB
37
Technology
1. Technology, consumer
facing and entertainment
companies will continue
to dominate.
The first and most obvious is that technology,
consumer facing and entertainment companies
will continue to dominate public perception
and the capital markets. This is underscored by
the parity of performance of these organizations
at the top of the market capitalization and
FutureBrand Index rankings. The smaller the gap
between public perception across purpose and
experience and financial value today indicates
that these organizations are not just strong
commercial performers now, and benefit from
advantages like purchase preference, price
premium and employer appeal, but that they
are also more future proof by our measures.
FutureBrand
FutureBrand
FutureBrand
Appendix
Experience dimensions
and their attributes
1. Builds a strong
emotional connection.
Personality
Consumers perceive the same kind of personality
types in brands as in people and seek out
brands that exhibit their desired personality traits
by category. Perceptions of a strong and clear
personality are critical to emotional connection.
There are 5 key personality dimensions: sincerity,
excitement, competence, sophistication and
ruggedness.
Story
People build their identities around narratives
where they are from, who they know, what they
have achieved and are drawn to brands with
strong stories as a result. The strongest stories are
those that are created around archetypes
universal ideas and characters that transcend
cultures to touch all of human experience.
Attachment
Attachment Theory has shown that what we think
of as love or emotional connection can actually
be understood in terms of degrees of attachment
and attachment styles developed through
continuous social interaction. The ideal state for
people, as for brands, is of a secure attachment,
in which unquestioned trust and positive
dependency is developed through experience.
FutureBrand
Appendix
Experience dimensions
and their attributes
2. Engaging experience
at every touchpoint.
Consistency
Brands are a promise of consistent experience.
We use them as heuristics mental shortcuts in
a world of choice and limited time to avoid risk
and recreate good experiences. It is vital,
therefore, that our experience of a brand across
different touch points is as consistent as possible
to avoid reducing our belief in the brand being a
safe option next time. This means it should look
and sound the same, have the same taste and
ingredients, communicate the same ideas or
deliver the same performance quality every time
you encounter it from eating a meal to standing
in a queue for the till.
Seamlessness
We live in a world where the physical and digital
environments have merged. It is possible to
interact with a brand in multiple channels in
parallel and we want the brand to acknowledge
and optimize our personal experience with that in
mind. It is not enough for brands to be consistent.
The connectedness of a brand, and the
intelligent use of data to personalize every
interaction in real-time, is vital to a feeling that we
are at the heart of a customer-centric experience.
People
How people behave, from leaders of corporations
to customer care representatives in call-centres, is
a critical part of our brand experience. The extent
to which those people seem to believe in their
work, care about us personally and follow through
on their commitments determines how strong we
feel the brand to be. In the end, technology can
enable self-service and efficiency, but people are
at the heart of engagement.
FutureBrand
Appendix
Experience dimensions
and their attributes
3. Makes peoples
lives better
Pleasure
The best brands bring us pleasure. From sensorial
experiences to pride of ownership and the delight
of a high quality product, brands should trigger
positive feelings. When they do, they improve
our experience of life and we want to share them
with others and recreate the same pleasures as
often as possible. The extent to which an
organization, product or service is associated
with human pleasure is an important ingredient
in brand strength.
Wellbeing
People are increasingly preoccupied with their
general wellbeing from mental and physical
wellness to spiritual health. In addition to bringing
us pleasure, brands have an opportunity to
contribute to that wellbeing by focusing on
human needs and interests and considering what
is good for people in consumer, organizational
and community life. The more a brand is felt to
improve wellbeing, the more it will be connected
with making peoples lives better.
Respect
Brands need to demonstrate that they respect
people and the broader environment in which
they operate. This can mean everything from
respecting human difference and diversity to
careful stewardship of natural resources and
courtesy in a customer interaction. It is a function
of empathy and critical to creating trust and
loyalty by helping people to build and maintain
self-esteem. The more a brand can show it does
this through its experience, the more authentically
it will be felt to improve life in the broadest sense.
FutureBrand
Appendix
Purpose dimensions
and their attributes
4. Compelling vision
for the future.
Purpose
We are increasingly drawn to brands with a strong
sense of why they are here beyond the act of
making money. This purpose is an articulation of
core beliefs with which people can identify. It also
guides the brand or organization towards the
future it wants to see, and is the motivational
force that gets people up in the morning. Its what
the brand or organization is here to do, rather
than a list of its attributes, features or benefits.
Inspiration
For a vision to be compelling, it has to inspire
change and action. Inspiration is figuratively about
the process of being mentally stimulated to do or
feel something, and especially to do something
creative. Brands that inspire people to change for
the better and help them to see what could be
possible in the future are the most compelling
choice for today.
Authenticity
A brand can have a lofty vision, but it needs to
connect genuinely to the task of an organization
or the qualities of a product or service. We need
to see the relationship between the future a brand
wants to create and what it can legitimately
deliver today, not least so that we can realistically
participate in creating that future for ourselves
through consumption, investment or
employment.
FutureBrand
Appendix
Purpose dimensions
and their attributes
5. Redefines the category.
Innovation
A brand needs to go beyond change or novelty
for its own sake, and instead focus on inventing
products, services or experiences that are
genuinely useful. Being known for this kind of
innovation means that a brand focuses on
adapting to the changing needs of its customers,
consumers or market, rather than incrementally
improving against its competition, and has more
chance of shaping the future of its category as
a result.
Thought Leadership
Strong brands are always driven by strong ideas,
and are unafraid of expressing clear views about
their category, market or the broader world.
They take a position and defend it with
consistency and evidence. They want to inform
what we think and how the world understands
what they offer, rather than allowing other people
to define it for them.
Individuality
Above all, strong brands are differentiated from
their competition. They express a unique identity,
values and personality that help them to stand out
and be easily recognized. This is often at the cost
of fitting in and playing to category norms, which
calls for a clear sense of who they are, why they
are here and how it is of benefit to their customer
or consumer.
FutureBrand
Appendix
Purpose dimensions
and their attributes
6. Delivers sustainable value.
Indispensability
Would the world, or your life, be worse if the
brand ceased to exist tomorrow? In what way and
would there be a credible alternative? The key
to delivering brand value over the long term is
to be seen as vital to peoples lives today: to be
something we cannot live without. This applies to
organizations as much as products and services
and the stronger the perception of indispensability,
the more likely it is that the brand can be seen to
address the fundamental needs of its stakeholders
or customers.
Resource management
Does the brand make the best use of available
resources from people to materials and energy?
Increasingly, brands are scrutinized for their
supply chain and ethical credentials as much as
their price, availability and quality. Organisations
are expected to consider their environmental,
economic and social impact in the normal course
of business. And the same considerations are
increasingly important drivers of consumer choice
in categories as diverse as food, fashion and
automotive. It is no longer a matter of green
washing or environmentalism the imposed
sacrifice of comfort and progress to save the
world but a requirement to make the best
use of what we have and consider our impact
for the long term.
Price premium
Brands bring measurable asset value to an
organization. The stronger they are, the more
valuable the product, service or company
becomes. Sustainable business cannot be
achieved without consumers, customers or
investors being prepared to value your brand
more highly than an equivalent competitor.
Which means a willingness to pay more to benefit
from the brand when presented with a choice.
Or feeling that there is no equivalent alternative.
FutureBrand
Thank you!
For further information
please contact:
Damien Moore-Evans
Global Marketing Manager
DD. +44 (0)20 7067 0595
M. +44 (0)7920 590345
F. +44 (0)844 875 1520
Follow me: @BranD_M_E
Follow @FutureBrand
dmoore-evans@futurebrand.com
2 Waterhouse Square
140 Holborn
London EC1N 2AE
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www.futurebrand.com
FutureBrand