Tal<ing phone catts

ffi

Greet customers
Good morning.
Good afternoon.
Good evening.
Answer the tetephone
Good morning.
Can I help you?
Ask who is catting
Who's catting?
Who's speaking?
Tal<e

messages

Canltakeamessage?

Listen again and

conrlci. .- -

receptionists' dialogues. L-s.,.

connect

calling

Call I
1 Good afternoon, \e'," ..,
....1. Hor, in . ..

,:e

Call2

One moment, and I'^,

Call3

Starter
Look at May Lee, Matthieu, Isobel, and James and
name their job. Look at the picture of reception and
name four pieces of equipment.
T
1

Taking phone calls

Listen to the calls and tick (/) the correct

Listening

Call

name f

Room

number

tr,tr

Carl I

l)zzo

iutt Phillips

lzzt

Call3

3 Hotel

Rio

Parc I

nio Parthenon

Call4

4 Receptionist I Luk"

Call4

Yes, sir.

Taking phone calls

I h.- .

Turn to the Listening sir t'.

dialogues with a partner. T:,i
and the receptionist.

jf
co' '.

May Lee speaking. Hovt

Can I have your nome, plecs:.
I'd like to speok to Mrs Bace'.
One moment, and I'll con.e:: ,:
Who's calling, please?
You're through now.

fames

= customer

:
Unit

....

Language study

Caller's

Call.2

answers.

Just one moment. \\-h,-' .

Thank you, N'Ir Falgaii :

member of staff

::::
itow

--)

::\f.

- ::':ctise
..-.: .rller

the

Ibook

5usy
romputer
doubte room

make a reservation
manager
meeting

parking sPace

message

tonight

reServe

tomorfow

make

' ' Wordlist Page 97

\lake requests with Can or Could'

Erample sPeak to / Mrs Bader
ould I sPeak to Mrs Bader' Please?
i reserve / a Parking sPace
l help / you
make / a room reservatron
+ have / your name
Diaz
5 speak to / Miss Jennifer

I e

I'11 connect

you' I'm

I s

Just one moment, and

sorrY, there's no answer from room
Can I take a message for You?
"
Hello. Could I speak to

! e

Angela
Good morning, Athens Palace-Hotel'

[,t
g

CertainlY, sir'

Mr

"'

ln room

/7

'
meeting
a
there's
him
tell
My name's Hans

Yes, please'

" 'a'
" "5 at

Please

o'clock.

Take turns to be
Practise the dialogue with a partner'
the caller and the recePtionist'

ActivitY
is here'
Work with a partner. Student A's information
Student B's information is on page 60'
Canaria' Read the
You work at reception in the Hotet
information and answer the calts'

Language review Page76

I'd like to
\tatch the words and make requests with

sPeaking. How can I helP You?

book/adoubleroom

book make sPeak to

exercise 5.

" ' '3' Please?

Structures to Practise
Cnn/Could

the correct order'

Listen again and put the dialogue in
in
Complete the sentences with the information

like to'

reserve

1 the manager
I a single room
-l a reservation
4 a parking sPace

Mr Luiz
lane Witliams
Mrs Lane

Example

room 204 line is busy (take a message?)

no answer
room
room 469 connectthe call

48

How can I help

Good afternoon, Hotel Conoria'

you?
Ask to speak to
Make three calts to the Hotet Superior'

these PeoPle.

Listening Taking messages

Marcetto Benito

leave a message (ask him to

catlyou back on 0778 938471')
room 577 (no answer, You witl

the message'
Listen to the dialogue and complete
Choose the correct words'

Mrs Franktin

catt back tater)

room 18

Language review Page76

todaY
502
tomorrow 402
meeting Mr Woltman
Messa$e

for

Room number

Reservations Manager

ten o'clock

please?
Example Good morning, could I speakto "'

Mr Schmidt

two o'clock

More words to use

Good morning
Good afternoon
Good evening

GoodbYe

Mrs

Mr

Ms

Dr

Miss
maoam

sir

Caller
Event
Day

Time
Unit

Taking Phone calts

Giving nformation

i"'i'r
r\ ii\r,tl1?"t
!.'
tl
11,{-}'i

My name's Caroline.

I'm Scott.
:lr :

il

ls there air-conditioning?
Are there any shoPs?
There's a cocktail bar.
There aren't any shoPs.

{
{ w

t':

,{

There are 900 bedrooms.

.F

iw

Starter

(/) what you can see'

restaurantI waiter !
hotel I
shop n

Look at the photographs. Tick

caf

trainI
I

bus

ta* [

Listening

Where Peo7le work

Look at the pictures. Listen and complete the tables'

Cumberland Hotel
Number of rooms:

City:

Number of floors:

Language study

Number of shoPs:
Good morning. MY nome's C:'There's satellite W in all raa- >.
Are there any shoPs?

Sydney Tower Restaurant

ts there a swimming PooL?

Hello,l'm Scott.

City and countrY:

There are 200 seots in the "e:.: The Sydney Tower is an o ic ::'.

Number of seats:

cuisine: ltatian

Type of

international

Number of bars:

air-cond ition ing

Listen again and complete the sentences.

Dialogue 1
.... London'
1 The Cumberland Hotel is
.... more than 900 bedrooms'
2 ....
3 The bedrooms are on eight '
satellite TV and Internet access in all rooms'
4 ....
.... a swimming Pool?
5 ....
Dialogue 2
6 The tower

7 ....
B Is .
Unit

is
...

metres high.
... ' 200 seats in the restaurant'
a bar in the restaurant?
'

'..

2 Giving information

at the top of
bar
bedroom
car parK
cloakroom
cuisine

disabted facitities
exchange bureau

Wordlist page 97

Listening

What facilities are there?

symbol with the correct facility. Listen to

Match each
part 1 and check your answers.

, il+=

4:.
'=-' slol 6
tr - a4-e)
10 "" t1

,Y8
aE

car park

LL

restaurant
exchange bureau
disabled facilities

b!
^ Tl
dI
e!
fI

Internet

[r
\l:l-Y-l

. .,

J t2

! cloakroom
! swimming pool
i I laundry
jlbar
k ! information desk
I I air-conditioning

g
h

access

satellite TV

Listen to part 2. Note the hotel facilities that are available.

Example

Tirrn to the Listening script on page 66 and practise the

dialogues with a partner. Take turns to ask and answer
the questions.

Activity

\
\

Work with a partner. Student l{s information is here.

Student B's information is on page 60.

Structures to practise
Is there?/Are there?, There is/There are, There isn't/
Tlrcre aren't

room?
There's a TV in the room.
There isn't a TV

Are there any

shops?

There are three shops.

in the room. There aren't any shops.

Language review page 76

Read the

information about the Plaza Hotel. Make six

dialogues using Is there?/Are there?, Yes, there is./No,

tltere isn't. Yes, there are./I'{o, there aren't. Practise your
dralogues

with

a partner.

The Plcrzc Hotel in Chiccgo.

. There crre three shops ond two restouronts.
. There's o cor pcrrk but there isn't o swlmming pool.
. There ore 300 rooms on eight floors.
. There's sotellite TV crir-conditioning, crnd
lnrernet occess rn o11 the rooms.

Erample

HyattHotelBarcelona ManorHotelMelbourne

restaurantyes
a swimming pool no
any shops no
air-conditioning in the
rooms no

Look at these examples.

Is there a TV in the

Ask questions about the Manor Hotel and complete the

table. Answer questions about the Hyatt Hotet. tJse ls there?/
Are there?, There is/There are, There isn't/There oren't.

A Is there a swimming Pool?

B Yes, there is./I'{o, there isn't.
A Are there any shoPs?
B Yes, there are./lrlo, there aren't.

lnternet access in the

rooms yes
more than 200 rooms no
satetlite W in the
rooms yes

Example

a restaurant......
a swimming poo[

"....

any shops ......

air-conditioning in the
rooms ......
lnternet access in the
rooms ......
more than 300 rooms ......
satetlite W in the rooms ......

A Excuse me, is there o restaurant?

B Yes, there is./No, there isn't'

More words to use

4:==:,:;::;:::ii
11 eleven
12 twetve
13 thirteen
14 fourteen
15 fifteen
16 sixteen
17 seventeen

eighteen 70 seventy
t9 nineteen 80 eightY
20 twentY 90 ninetY
100 a hundred
30 thirtY
200 two hundred
40 fortY
300 three hundred
50 fifty
1000 a thousand
60 sixtv
18

Unit

Giving

information

Taking room reservatCIns

Handle enquiries
Does the hotel have a restaurant?

$e*ervalicns $crde:1, f,ashiai*g Frs$:tlrragffni

Take down guest detaits

Do you have a contact number?

Kr

@@ *'

e {,F

Take a room reservation

Yes, we have a double room avaitable.

!'sl

${axr lmar* 1*us I

Write an emaiI of confirmation

We confirm your reservation of
a double room.
Reservalion

Ar,var
Hisrhls

Iw"d^*dt-f
Ff/oiiil-
:-_

Starter

gs.!{{!s'e

Match the words to the pictures.

Adurrs r-.-.1
t3:

1
2
3
4

I
!
[
[

ii5ffit-i: frrjay***:
-J

BEoons f
'

double room
single room
suite

child

Tl-

t noum
lVn

Bmm

lo?33

twin room
Listen again and complete the
the screen.

,-'.

- ''.:-. .

Turn to the Listening scrit ,'r- : ..'- dialogue with a partr-rer. Take t'.ir':r. .
the receptionist.

r-3S On

-*
-

practise the
.re caller and

Language study
I'd Iike to book a room, please.
Do you have a double room t'
How many nights is it for?
Yes, we have a double roor :.
Would you like me to book:,,aDo you have a contact nurr 3.
Could you send an emoil or '.'

FC=

ffiffffi
Listening Taking a reservaton

Llsten to the phone call and circle the correct answer.

I
3
I

Do Mr and Mrs Morell want to book a

room for Tuesday night?
Does the room cost 225 euros per night?
Does the hotel have a restaurant?
Do they want to book a table for
seven o'clock?

Does Mrs Morell have a mobile phone?

'

Unit

Taking room reservations

Yes/No
Yes/No
Yes/No

=,'=::':y?

-:

.:

--

adjoining breakfast fe-

S.

children iuSri-l

.,',

daughter sa--;

IE

in (room)

, if^
t,,tc

--

^-

Wordlist page 97

Structures to practise
Do, Does
Use Do and Does to nrake

Example Do yott i r,ir'.

Yes/No
Yes/No

,',

: ::
t .:: :-

booking departure s -g :

reservation?

arrive
bath
1

'.'

QLre

StlrrIrs ,rr

,:.i ?r'esent Simple.

,r ,2' - .':-.- :1.i. ,

Does the lrctcl ltttt ,7 Sti,L1'.t;.1

l|se do/don't, does/doesn'f in short answers'

Complete the email confirmation' Use these words'

7.30
table
reserved confirm

Example Does the hotel have a sauna?

Yes, it does./No, it doesn't'

twin
car Park

Language review Page76

Make questions and short answers using these words'

Do

serve lunch/dinner/afternoon tea?

have a parking space/swimming poo[/sauna?
have a doubte room/twin room/single room?

the hotet have a sauna/restaurant?

the bar open at lunchtime/in the evening?
Practise the questions and short answers

Example

with

partner'

A Do You serYe dinner?

B Yes, we do./I'tro, we don't'

Prepositions of time
Look at these examPles.

Confirmation

Dear Mr Dickson
We ............ yourrreservation of a double and
adjoining ... room for five nights from '1 8 to
" in the hotel
22 June.A parking spaceuis
in
isureserved
four
for
... and a .. '..... '...the restaurant for dinner at ........ " ' '
We look forward to seeing you and your family on
Monday 18 June.
Regards
Trudi Fischer
Reservatlons

on Monday, on lst SePtemben

at 8.30, ctt 15.00, at the weekend, at Christmas,

in two weeks, in September, in 2005, in sprng,

in the evening, from 12.00 to 3.00, from 2001 to 2004
Make questions and answers using the correct
preposition.

Example

1
2
3
4
5

Does the bank close on Mondays?

(SundaYs)

No,

if

on SundoYs'
the restaurant close / Sundays? (Mondays)
the exchange bureau open / 9'00? (yes)
the shops close

closes

lhe weekend? tno)

the summer season start / Iuly? (lune)

you serve tea / the afternoon? t Yes)
O ttre hotel serve dinner | 7.0041'00? (7'00-10'00)
Practise the questions and answers with a partner'

I
5

Listening Checking and confirmng

Listen to the voicemail message' Put the message in the
correct order.
I thank you, goodbYe.
18th'
E W. arrive in Dsseldorf at 6.00 p'm' on the nights
! t' like to make a room reservation for five
from the 18th to the 22nd of June'

!
!

Please reserve us a parking space and a table for

four for dinner at 7 .30.
UeUo. This is Steven Dickson from Edinburgh, UK'
t' like a double room for me and my wife' and an
adjoining twin room for my two daughters'

Activity
Work with a partner. Student A's information is here'
Student B's information is on page 60'
phone
You work at reception in the SonotetHotet' Tal<e this

reservation. Remember to ask for confirmation in writing'

o
.
r

atI rooms have air-conditioning

bathrooms have baths not showers
there is a car park, an exchange bureau, and shops

Good morning, Sonotel Hotel' Can I help you?

night of
Catt the Mercury Hote[. Book a twin room for the
out if
May foryou, and your five-year-otd daughter' Find

Example
27

if the
the rooms have showers and air-conditioning, and
aI7
for
two
'30
hotet has a restaurant. lf so, book a table

p.m. Your name is Francis/Frances Lyon and you will arrive

at about 7.00 p.m' Your mobite is 0778 468291"
Example Good morning, I'd like to book "'

ffi

More words to use

as soon as

MondaY
Tuesday

brother

Wednesday
Th u rsday

daughter

Friday

Saturday
Sunday

children
fath e r
h

usband

mother
sister

Possible asaP

at
confirm
for the attention

cfm

of

attn

nlo2q.

pts

rega rd in g

re

rps:

rd q

rolpnhone

son

L!rvrv,.-

rgos

tel

wife

Unit

Taking room reservations

Tal<ing restaurant bool<lngs

What time do you serve dinner?
We serve dinner from 7.00 to 11.00 p.m.
I have a table for six on Friday evening.

Saturday 24th September.

We never open on Mondays.

Starter
Complete the ptnzle and find a type of restaurant.
r fou eat pizzahere

e
e

fou drink coffee here

you drink alcohol here

Listen again and complete the an- ,

them to the questions.
open

t lwe

zI
: I
+[

a J J

c
d
e

rL

,.

-,:n natch

tt'ciock

ir'clock

o'clock.
to ....
I'm afraid

sI
a
b

We close .
We serve dinner ......
to ............ p.m.
We serve lunch

,,.... on

Qetrrrler )4fh

When do you close?

I'd like to book a table for sir .'-. >.:.,.1.--;\ evening'
24th September, please.
\\4rat time do you ser\-e dinr::r.:
\\ftat days do you open?
\A4rat time do you ser\-e h-rn:?

Practise the questions and ans\\--:) .: -. '-'rtner. Tke

turns to be the customer nt1 t: i:'.,:--1.:,-l lranager.

Language study
Iike to make a reservatian. i.i-<:.
What days do you open?

l'd

Listening l'd like to book a table

Listen to the phone call. Are the statements true or false?

We open

I
I

true/false

What time do you serve dinner?

true/false

I have a toble on the 23rd.

Friday the 23rd is fine.

true/false

We

The restaurant closes on Sundays.

The restaurant opens for lunch and
dinner.
,j The restaurant serves lunch from
trvelve o'clock to two o'clock.
-1 \{rs Kruger wants to book a table

-i

for six people.

The manager has a table for six at
8.00 on Saturday 24th September.

We

true/false
true/false

from Tuesdoy to Sundc..

sometimes have cancellotio:s.

lookforward to seeing you.

a.m.

(morning)

lunch
meet

customer
futly booked o'clock
Wordlist page 97

Unit

Taking restaurant bookings

open

p.m. (afternoon/evening)
train

and answers'
Read the notes and make questions

ructures to Practise
J!g)

dates'
::r.lete the sentences using the correct
(5/B) The restaurant is closed on 5th August'

'...-,p1.

l3l5)
,

,/1i)

We'd like to book a table for two on

The new bar oPens on "' '

?
)11|2)Does the restaurant open on "'
on
""
12) MY holidaYbegins
a'm' on "' '
at9'15
leaves
train
30/S) The
room on "'
double
27 15) Could I reserve a

"' '

Language review Page76

,dr-erbs of frequencY

..k at these examPles'

,tlways go to mY Englkh classes'
o.ften meet friends at the weekend'
evenings'
sometimes eat in a restaurant on Saturday
'
rnrelY go to the cinema'
' ttever drink alcohol in the morning'
often' sometime,
\iake a list of some things yo:u always'
with
information
.,trly, neverdo. Practise exchanging
,Lrartner.

.ample

A
B

always hatte coffee for breakfast' \\hat

about You?
l,lo, I rarely hatte coffee for breakfast'/

Yes,

ActivitY
is here'
Work with a partner. Student A's information
Student B's information is on page 65'

Practisetakingtablereservationswithyourpartner.Use

your own responses' Then

these notes to hetp you or invent
change rotes.

Language review Page 76

I when i
2 what / mY flight leave ( I8'20)
(6'45 p'm')
3 when / the group arrive from Russia
(8'00
a'm')
4 what / the exchange bureau open
5 what i the train leave ( l4'50)
6 when / the fitness centre close (10'30 p'm')

Take turns to ask

Practise the dialogues with a partner'
and answer the questions'

Language review Page76

(7'00-10'30)
Example what / the restaurant serve dinner
What time does the restaurant serve dinner?
From 7.00 to 10'30'
the restaurant open for lunch (12'15-3'00)

alwaYs haYe coffee' too'

Good afternoon/evening

"'

Listen and match the times to the clocks'

Bistro
Brasserie
The River
The CitY Restaurant
I'm sorrY' we're
we/we're ...
Sunday
open from 7.00 to midnight :'o.t",o^on
fully booked on
open from .3Q to 11'3t
saturday night
closed on sunoay .*n'n5
What nome is it' please?
and atl day Monday
The Bridge

Exampte

Can I
Good evening, the Bridge Bistro'
helP You?
Yes, please.

cI

"'

four at 8'30
two at 7'00
six at 8'15

Listening What time is it?

bI

I have a table for

I'd

like to book a table for

SaturdaY evening.

.dLl

Yes, certainly. How many is it for?/l'm

sorry, we're fully booked on Saturday'

each sign.
the dialogues and write the times in

E.;

I'd

Yes, I have a table for four at

Thankyou, 8.30 is fine'

lke a table for four, Please'

8'30'

More words to use

Jan uarY

May
une

FebruarY

,|

March

Juty

Aprit

August

Unit

September
October
November
December

Taking restaurant booKlngs

t1.

ving potite exptanatons

Give polite explanations

Sundays.

&

Use verb short forms

I'm sorry, the hotel's fult.

Unfortunately, we're closed on

I'm afraid we're fully booked.

.:l

Give formal written apologies

We regret that we are unable to ...
I regret that I cannot ...

*f
Starter
Look at the pictures. Name the four places.

"sr-

Language study

t Listening Making apologes

t

Listen to the dialogues and tick (/) the correct

place.
I L l hotet
restaurant
fl
i1-- I lcarpark
i-l restaurant

. f-t
3
I lrestaurant !hotel
J I I restauranr fl hr.
5 __J car park
! hotel
6 i lrestauranl [-l 1.,".
- _l horel
! car park
ii __lrestaurant ! hotel

Listen again and complete the sentences.

1
I

I'm sorr the

.... full on Tuesday.
Lrnfortunatel we're
.... on Sundays.
-1 I'm afraid we're fully
.... that weekend.
-,1 I'rn
...., w don't have anything left for
tomorrow.

-i Unfortunatel the car park's .... this weekend.

sorry, we only .
.. in the evenings.
:- ].I'm
.... there's only a shower.
S I'm
...., there's no answer from room 345.
.

Tun to the Listening script on page 67 andpractise

the
''iialogues l'ith a partner. Take turns to ask and answer
Iite qLlesttons.
Unit

Giving potite explanations

I'm sorry, the hotel's futt on Tues::..

l'd like to reserve a table for Sur::, ..- _-

Unfortunately, we're closed on S_ - :: ,:

I'm afroid we're fully booked lh c . .., :: . : - :
l'm sorry, we don't have anytb;.g : _.-. .:-orrow.
Does the bathroom have a bc:.
:^

accept

Christmas

age

left (remaii-,-e

nyth i ng

Wordlist page 97

Structures to practise
Present Simple (short forms
We usually use the short fornt of :...
)

nd crr in the
following ways.
Examples He's in the bnr.
She isn't r? /i.r.cf /i,r,r;i-.
We don't hn,e tttrl::t:.; .:,.
I'n sorry, I cnn't r.c-iai.r a r !r: .
't|,le.
LangLrage rer-ierr paec

Rewrite these sentences using the short forms'

1 I am sorr but we are closed in |anuary'
2 We do not have a reservation for tonight'
3 I am afraid I cannot reserve you a table'
4 He is the hotel manager.
5 They are not oPen on MondaYs.
6 She cannot work today. She is not in town'
7 He does not want a single room.
8 I am sorry, we do not have a table for tomorrow'

Subject: reservation

Dear Sir,

l'd like to reserve adjoining double rooms,

one with twin beds, for five nights from
Monday 28th August for me and my wife, and
our two children ages six and nine. lf possible
we'd like bathrooms with a shower and bath'
Also please book me a parking space In your
car park and a table for four in the restaurant
for the MondaY evening at 7.00.
We will arrive mid-afternoon.

Here is your room key. You are in room 409'

Practise the short forms with a partner'

Refuse these requests. Give polite explanations and use

the short forms.

Example Can I reserve

a table

for tomorrow night?

(no tables)

1
2
3

I'm sorry, we don't have anY tables'

I'd like to book a family room for the Easter
weekend. (fullY booked)
Can I have a parking space, please? (full)
Can I reserve a table for four for Tuesday?
(closed on TuesdaYs)
I'cl like to speak to Mr Keane in room 248, please'

t Listening
;

Regards
Patrick Rogers

(no answer)
I'd like to book a table for Sunday lunch'
(only open evenings)

Written aPologes

Activity
Work with a partner. Student A's information is here'

A1

Read these written apologies. Then listen to the

voicemail messages and match each request to one of

: I
-n
Jll

Hotel Palazzo: Two doubte rooms for Saturday 29th March

with bathrooms with shower, and a car parking space'

We regret that we cannot confirm your

reservation. Unfortunatel the hotel is fully

Wednesday.

l-_-l

La Giratda restaurant: Tabte for three for dinner on

Saturday p.m. Tabte for two for lunch on Sunday' Table

for two for Iunch on MondaY.

booked on SaturdaY.
We regret that we cannot reserve you a table for

four on SundaY evening.

I regret that the restaurant is closed all day on

I regret that we cannot reserve you a double

room this evening. Unfortunatel we only have
sinsle rooms left.
W. regret that there aren't any single rooms left
on Monday night.

Student B's information is on page 62'

Your name is Marc/Maria Aston' Catl and mal<e these
reservations.

these apologies.

t I

Write an email confirming the following booking'

Unfortunatel there are no parking spaces until
Wednesday and the bathrooms only have showers'

Example Hello, t'd

A2

like to make o reservation, pleose'

You work in this hotet and restaurant' Reply to the requests'

Queen's Hotet: You have double and single rooms

available on Sunday 5th Aprit, with baths not showers'
At[ rooms have sateltite W.
La Rueda restaurant: Futty booked on Sunday'
Open att day Sunday and ctosed att day Monday'

Exampte Hello, Queen's Hotel. How can I help you?

More words to use
+Fi,q+:=:-l#;ii

mid-afternoon

mid-morning

this afternoon
this evening
Unit

this morning

Giving Potite exPlanations

73

Receivng guests
Coutd I have your passport, please?
lc lhf q \/ntr lttooaqF/

Fxcuse me. where's the bar?

It's on the first floor next to the

restaurant.

Starter

Listen again and complete the scr:r.:

Look at the photograph. Tick

1 receptionist I
2 reception desk I

3 computer E

(/) what you can see.

4 luggage
T
5 telephone tr
6 key card T

Listening Checking nto a hotel

Listen and complete the registration card.

Registration
Name

.,-.

rou?
1 Good ...., sir. Can L
2 ....
name's Rodrigr-res.
3 Could you please .. . rn thl. :.srstration card?
4 Do I fiil in
.... home add:..:
.,.,:..:ott?
5 And
....Ihave
. \ oll r\ -...
6 The porter will .
.

..

luggage.

T\rrn to the Listening script on Fr:. .- rnd practise

the dialogue with a partner. Take tr,r:':r. trr be the
receptionist and the guest.

Language study

Address

L/?uee 3' r.lt, Mndrid

l'd like to check in, pleose.

Could you please

Passport Number

+LBsL9t77

.\rrival date

fill in this registratiat

cord?

Your room number's 361. lt's on the third fLoor.

Here's your key card for your room.
Would you like to have dinner in the "esiaurant?
Can you reserve me a table for two ot eight o'clock?

Departure date
Room number

Signature

Unit

6 Receiving

es
L. Rodrioxt
....o.....

guests

hair salon

I toszoe ll lS haqq:qp)

home address
lounge

\A/nrdlicf naoo

Q7

ight

Structures to

Practise

;;;i;t,

*y, younhis,her, irs; plural: our' your'

Language review

form'

t'.
i

1 CouldIhavedinnerin """""" room'please?

^
" ' luggage?
2 Would you like some help with '
'l
3 We'd like to have lunch in " " " " " " room'car'
'" '
4 He wants to know where to park
...
' PassPort'
5 Ask Ms Lee for
at the Sydney Tower
waiters
are
and
Scott
iosh
6
"" job'
Restaurant. That's
Listening

is here'
Workwith a partner. Student A's information

their

Page B0

possessive
Complete the sentences with the correct

ActivitY

Possessive adjectives

i
.

Name:
Room:

double, three nights

N2 9PU
Flat 7A, Connex House' London

Address:

PassPort No: 433800125

Mr Xiang/Mrs Li Zhu

single, two nights

22 Suntand Vitlas, 688 Quing Xi Road'

PassPort No: 239347596

Exampte

Good ofternoon' My nome's George/Georgina

Wade.

and practise the

Turn to the Listening script on page 67
dialogues with a Partner'
and giving
Work with a partner' Practise asking for

I'd

like to check in' Please'

More words to use

spring

directions.

summer

Excuse me, where's the florist?

It's next to

into the Park Hotet'

Read the two data fites and check
Mr George/Mrs Georgina Wade

Shanghai 200336

4[
I I-l hat
z fit.rerscentre 5 [sauna
3 [ lounge

A
B

you?
Good morning' How can t help

Address:

hair salon

Example

Example

Name:
Room:

Where is it?

and
Listen to the dialogues' Look at the diagrams
plan'
match these places to the rooms on the

Student B's information is on page 60'

Hotel' Check in the
You are a receptionist at the Queen's
passpoft'
guests. Remember these things: name, address,
key card, registration card'

autumn

Christmas

Diwali

winter

Easter
New Year

Ramadan
pubtic hotidaY

"'

tr
ft

Changing
rooms

Changing
rooms

tr

in

on

Caf

-- '1

Swimming
pool

fdl

next to

;,i

ShoP

opposite

beh i nd

GROUND FLOOR

FIRST FLOOR
Unit

6 Receiving guests

If

Serving in the bar

e*-

Ask what PeoPte want

get You?
Cooa .u.ning. What can I

*=

how ustomers woutd like

their drinls served
Woutd You tike ice and lemon?

Asl<

RI

tr1

s
iffi

to PaYAsk how customers want

room r
to
this
Your
Shatt I charge

r
r
1

&

Starter

into four categones'

Divide the drinks in the picture
wine r spirits soft drinks/mixers

. beer '
Listening Whatcan lgetYou?

..,L!t:,.,

,t4:!:,r.:

1u**"

*Jt'

&trt

ry

drinks from the bar.

Listen to the customers ordering
\Vhat do theY order?

I Paul
2 GabY
3 Michelle
4 Kurt

l.*"'.t

l=

the questions'
Listen again and answer
f Where does Paul want to have a drink?
What kind oF drink is a Margarita?

I
beer?
; ;;;t Kurt order bottlecl or draught
tonic?
and
gin
n Wft" does Gaby want in her
5 How does Paul PaY?

or bottled beer?
Woutd you-like draught
lemon?
Woutd You like ice and
to
Your room?
Shatl I charge this

mineral water

(sparkting/stitt)

gin

soda
soft drink (US soda)

sPirit

i,edium dry (wine)

sweet (wine)

Wordtist Page 97

16

Unit

CouldlhaYe abeer?

1\brLi I i,

hwe Your keY card? Slnll

Language review Page L

above.

Serving in the bar

tonic
vodka
whiskY
wine (red/white)

'

';

-.',.,

t'' -' l

.,. t'our toom?

'-- '-le examples

room n'uirbe :- ' -::

t''ottled?
\Aould you like dr"::': 'r:

Yes, Please. MY

i a"r-fy.
3 CertainlY. Here it is'
4 Yes Please, and lemon'

No thanks, I'tl PaY cash'

cocktai I
dry (wine)

Offer.

Requests

Match each reply to a requc:t

What can t getYou?

brandY

Look at these examPies'

Can

Language studY

beer

Structures to Practise
Requests and offers

a partll':
Practise the dialogues with
the server and the customer'

T:ke turns to be

Adjectives
r'-it}-r drfte reirt drinks'
Look at the adjectives we use

Wine red, white' dr mediun-r drr-' srveet

smali
Beer draught, bottled' large'(single
Spirits large (double)' small
Water sParkling' still
l

L:J
=

ffi

EsA

ra
, *3

L.41

@
:'
,,

&
BsLds

l*.,'lrl

a1q1c.

,r'i;4'
',1,,

,,

-".fr

xwq
.rlg

el#jg

Practise asking questions with a partner. lJse Would

you like ...? and the correct adjectives to find out
exactly what the customers want.

Example

A Hi, Could I have a beer, please?

B Yes, would you like a large one or a
small

Work with a partner. Look at the drinks list and practise

ordering drinks. Take turns to be the server and the customer.

Example

I Listening How much is that?

Listen to five people buying drinks. Read the bar tariff.
How many euros is each person charged?
Write three short dialogues taking orders for drinks
and asking for payment.

A Wat can I get you?

B A beer and a vodko and tonic, please.
A A large or a small beer?
B Small, please.
A Would you like ice with the vodka?
B Yes, please. How much is that?
A Twelve euros.

A Could I have a vodka and oronge, please?

B Certainly. Would you a large one or small one?
A A lorge one.
B Would you like ice and lemon?

one, please.

Practise the dialogues with a partner. Take turns to be

the server and the customer.

Example

Activity

one?

Alarge

1 Can I have two whiskies, please?

2 Could I have a mineral water?
3 A glass of white wine, please.
4 A vodka and tonic, please.
5 Could I have a beer?
6 Can I have a brand please?

!-3e:re:i

lce but no lemon, thank Vou.

vodka and orange

red wine

brandy and ginger ale

whisky and soda

beer

Bacardi and Coke

orange juice

gin and tonic

white wine (sweet, medium dry, dry)

lemonade

mineral water

More words to use

ffiffifrtrffi,ffiffiijfiiffif#ffiffffiffi iffiffiffi'

ffiffiffiffiffiffiW

brandy
pastis

madeira
porr

rum

snerry
vermouth

teq uila

Barsac

Beaujotais
Bordeaux
Chabtis
Champagne

Chardonnay
Chianti

Riesting
Sauvignon Btanc

Frascati

Sh

Merlot

Zi

iraz

nfandel

Muscadet

Practise the dialogues with a partner. Take turns to be

the server and the customer.
Unit 7 Serving in the bar

77

Instructions

,w@

As! f*r ii:si:etions

How do you make a Margarita?

Ix*icl-

n*ig t= d* things

Pour in one measure of tequita.

F-i iiing= !* *id*r

First, take a cocktaiI shaker and

filt it with ice.

a
Starter
\lost bars

serve cocktails.'rMhat cocktails do you know?

\\'hat's in them?

Listening How do you make a cocktail?

Listen to the instructions and follow the sequence

tr

of

pictures from 1-9.

Match the instructions to the pictures.
! Shake well, to mix and chill the liquids.
! Next, pour in one measure of tequila.
! First, take a cocktail shaker and fill it with crushed ice.
! Finally, pour the Margarita into the glass and serve.
I Garnish with a slice of lime.

!
!
!
!

then squeeze some fresh lemon juice into the shaker.

then pour in a quarter measure of triple sec.
then add a dash of lime juice.
then put some ice cubes into a salt-rimmed glass.

Take turns to practise the instructions and mime the

actions with a partner.

Angostura bitters
bar spoon
caster sugar
cherry
::+'"+e

Unit

Instructions

fresh
half

squeeze

quarter

tripte sec

stir
strain

Wordlist page 97

Structures to practise
Instructions and sequence markers

Example
s

18

cocktailglass

tiquid
mix
olive

Make instructions with the base form of the verb, e'g.

take, fill, pour.lJse sequence markers like first, next,
then, finally to explain the order of actions.

Language study

Fill it with crushed ice.

Ne, pour in one measure of tequila.
Then add a dosh of lime iuice.
Shake well.
Then put some ice cubes into a salt-rimmed glass.
Garnish with a slice of lime.

chitt

s
s
s
s

s
s

first, take a glass.

Next, add some ice. Pour in two measures of
vodka. Then fill the glass with tomato juice'
Then add a dash of Worcester sauce, and
Tabasco sauce. Finally, stir with a bar spoon
and garnish with a slice of lemon.
To make a Bloody Mary,

\\rite instructions using sequence markers.

I lvlake a cafetire of coffee:
. put / coffee / cafetiere
. boil / water

Activity
Work with a partner. Student A's information is here.

Student B's information is on page 60.

your partner how to make a cocktait called a
Broadway. Tal<e notes on how to mal<e it. Read the notes
back to your partner.

Asl<

fill / cafetire

Send an email:

.
.
.

write / email address

write / inforrnation

Here are the instructions for making a cocl<taiI calted a

Whisl<y Sour. Tellyour partner how to mal<e it. Ask him/her

send

to take notes and read it back to you.

Register a guest:
. give / registration card
. ask / guest / fill irr
. ask / passport
. give / key card

1 First, take a chitled wine gtass from the fridge.

2 Then pour in a measure of whisky.
3 Next, add a dash of sugar syrup.
4 Then add two teaspoons of lemon juice.
5 Stir gently.
6 Finatly, garnish with a slice of lemon and a cherry.

Listening

Can you make these dilnks?

\\hat do you need to make a Daiquiri and a
N{anhattan? Listen and write D or M in the boxes.

I
I
!
!
!
I
!

!
f]
I
I
!
!
I
I

ice

lemon juice
crushed ice

cherry
Canadian whisky
caster sugar
slice of lemon

More words to use

cocktail shaker
large glass

,1'

.,'.,

',',,

Americano
Bloody Mary
Cosmopolitan
Cuba Libre

Angostura bitters
sweet vermouth

cocktail glass
slice of lemon

MaiTai

light rum

Sea Breeze

cocktail glass

Whisky Sour

Listen again and use the words in exercise 4 to

complete the instructions for each cocktail.
Take turns to practise giving the instructions with
1

Amaretto
Baitey's
Cointreau
Drambuie

1/a a quarter

1lz a half
3/+ three quarters
1/: a third

Grand Marnier
Sambuca
Southern Comfort
Tia Maria

Dartner.

ffi H#ffFfi$Feffiflffi.re#e
First. take the

chat,

...r and fill it wi rh

2
After
add three measures of

... . ... . .7 and

then add

three quarters of a measure of

....ro.Then add

and a teaspoon of .
s.Then shal<e well and

a......

..8,

.. ... . ..e and

measure of

Finall garnish with

with ..

one and a half measures of

one

strain into

Half fill a large glass

dash

of

.r r.

it well and strain into a

....r2. Finalladd a

Stir

i,
td

r3

with

and garnish

that's it.

Unit

Instructions

t9