1

Proven ability to form effective working relationships with key customers

, stakeholders and colleagues.
As a System Adminstrator had maintained the reletionships with the key c
oustomers Stakeholders and Colleagues in IT Support Industry
2
Demonstrates good planning and organisational skills to prioritise to mee
t deadline and cope with fluctuations in workload
Worked in the ITIL implemented environments and have extensive experienc
es with the best practices of the IT Industry.
3

Have proven experience in solution design and implementation

Detailed technical understanding of the following:-

Supporting Server Operating Systems (e.g. Windows Server 2003\2008\20

12) Completed MCSE in windows 4.X in 1997
VMware
VCP 4.X VMware Certified Professional
Data Storage (e.g. NAS, NetApp) NCDA Netapp Certified Data Administrat
or
Infrastructure Services:
Active Directory Handled the Directory Services
DNS
Day to Day Administration of DNS Services
DHCP
Day to Day Administration of DHCP Services
IT systems security Basic Idea of the Firewalls and Anti-Virus SOftwa
res
Performance Management Good Knowledge of native Performance Tools
Systems Administration Have more than 16 Years Experience in Systems
Administration
4
Experience of supporting at least three of the following at 3rd line suppo
rt levels:Virtualisation VMware 4.1\5+ Yes Worked on Vmware 4.X to 5.5 Versio
n inclusind Upgrades
Data Storage (e.g. NAS\Net Apps) Yes Have experience in the Data Sto
rage with Netapp and EMC Clariion Storage products
Monitoring (e.g. SCOM)
Web Infrastructure (e.g. IIS)
Messaging (e.g. Exchange 2010) Yes Have administered the Windows E Ma
il Services including Exchange 2007 and 2010
Network infrastructure (e.g. Switches, Routers) Have average knowledg
e of Network infrastructure like Hubs, switches, Routers Etc.,
Perimeter Network services (e.g. Firewalls, Proxy) Have average knowl
edge of Firewalls like Check Point
5
Experience of Design, Implementation and Lifecycle management of at least o
ne of the following:Virtualisation VMware 4.1\5+ Yes Have designed the VMware Solution
for the Customers
Data Storage (e.g. NAS\Net Apps) Yes Have designed and Implimeted th
e Data Storage Solutions for the Clients for the NetApp Storage.
Network infrastructure (e.g. Switches, Routers)
6 Experience of continual service improvement, this includes:
Life cycle management Yes
HAve Extensive knowlege of the Data Lif
e Cycle Management from Data Creation to Archiving.
Patch management
Yes
Have good knowledge of Patch ans Servic
e Pack Management for Windows/Linux/Solaris Etc.,
Capacity planning\forecasting Yes Have done Forecasting for the capaci

ty planning for data and the requirements for the data for future
Optimization
Yes
Optimeze the server and storage re
sources for the performance and best utilization of the hardware and software
Problem management
Yes
Have experience in handling the
Sev 1 Sev 2 and Sev 3 Tickets for the problems and issues including the change m
anagement