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Business
Barometer
Research
Report
Conducted
October
2014
301
Business
Owners
New
Jersey
1
Table
of
Contents
Background
&
Methodology
Execu=ve
Summary
Insights
Data
Charts
Respondent
Company
Proles
Data
Charts
3 - 4
5 - 18
19 - 44
45 - 51
ExecuEve Summary
Page 23
Page 24
MarkeEng
to
Millennials
(Not
measured
in
2013)
Pages 25 & 26
10
Pages 27 - 29
11
Pages 30 & 31
86%
of
respondents
indicate
they
protect
their
companies
against
fraud
&
cybercrime
The
tac=c
men=oned
most
frequently
for
protec=ng
against
fraud
&
cybercrime
is
having
installed
a
rewall,
anF-virus
or
malware
(57%)
The
tac=c
men=oned
2nd
is
using
online
bill
pay
(36%)
The
3rd
highest
men=oned
tac=c
is
having
a
password
policy
(30%)
The
tac=c
men=oned
with
the
lowest
incidence
is
having
a
dedicated
computer
for
banking
(19%)
12
Workforce
Pages 32 - 35
51%
of
respondents
indicate
they
worked
more
hours
in
2014
than
they
did
in
the
previous
year
(not
asked
in
2013)
62%
of
2014
respondents
indicate
their
workforce
remained
the
same
in
the
past
year
(In
2013,
the
response
was
67%)
63%
of
companies
dont
plan
to
make
workforce
changes
in
the
next
year
(In
2013,
this
response
was
60%)
In
2014,
the
greatest
percentage
of
companies
that
plan
to
make
workforce
changes
in
the
next
year,
plan
to
hire
part-Fme
employees
2014
=
57%
2013
=
40%
In
2014,
46%
of
companies
plan
to
hire
full-Fme
employees
next
year
this
is
more
than
double
the
plan
to
hire
full-=me
employees
reported
in
the
2013
study
(20%)
13
Page 36
14
Pages 37 & 38
In
2013,
50%
of
respondents
indicated
they
didnt
hear
any
good
news
in
the
past
year.
In
2014,
this
percentage
decreased
to
40%
In
2014,
Unemployment
Was
Down
was
reported
as
good
news
heard
in
past
year
by
7%
of
respondents
In
2014,
16%
of
respondents
indicate
the
most
important
lesson
learned
in
past
year
was
to
Keep
up
with
changes
in
technology
&
markeFng
Other
lessons
learned
in
2014
include
.
.
.
Work
harder
&
smarter
keep
pushing
forward
(10%)
Retaining
customers
&
importance
of
good
customer
service
(11%)
Note:
in
2013,
the
ques=on
was
asked
specically
about
what
business
owners
learned
since
Super
Storm
Sandy
since
responses
from
that
study
were
Sandy-specic,
they
do
not
track
with
2014
responses
15
Pages 39 - 42
Banking Behavior
Pages 43 & 44
17
Pages 46 - 51
18
Insights
Data
Charts
19
2014
12
31
31
17
Great
Good
We
Held
Our
Own
Struggling
A
Bit
2013
28
20
33
40
60
23
80
Poor
100
120
20
Sales
9
33
13
28
21
Sales
23
28
23
18
22
100
90
80
70
60
50
40
30
20
10
0
20
23
Very
Op=mis=c
58
59
Somewhat
Op=mis=c
Not
Very
Op=mis=c
Not
At
All
Op=mis=c
17
5
2013
15
3
2014
23
4.34
2014
3.96
2.82
2.92
2013
3.53
2.36
10
2.72
Terrorism
Or
Natural
Disasters
15
24
2014
20
13
29
34
0%
<25%
25%
-
<50%
50%
-
<75%
75%
-
<100%
25
2014
MulEple Responses
30
47
Social
Media
Personalized
Experience
Mobile
Marke=ng
17
Referrals
38
2014
14
Yes
No
86
2014
MulEple Responses
12
71
Contributed
Goods/
Services
Contributed
Money
67
22
26
Not
Sure
Give
Same
Give
More
50
Give Less
14
Yes
No
86
2014
MulEple Responses
36
Firewall, An=-virus
26
30
57
19
2014
32
Same
Number
of
Hours
Less
Hours
51
More
Hours
17
62
17
20
2014
2013
67
Remained
The
Same
15
Decreased
18
Increased
33
63
2013
Yes
37
2014
Yes
2013
No
60
2014 No
34
7
14
6
13
13
15
MulEple
Responses
Decrease
Use
Of
Consultants
Increase
Use
Of
Consultants
Decrease
PT
Sta
57
Decreast
FT
Sta
40
20
2013
46
Hire
PT
Employees
Hire
FT
Employees
2014
35
15
14
22
20
29
2014
2013
12
>10%
Growth
14
5%
-
10%
Growth
22
3%
-
<5%
Growth
24
<3%
Growth
28
Remain
The
Same
36
40
2014
6 0
Unemployment
Was
Down
State
Economy
Improved
50
2013
20
0 6
40
60
13
80
37
2014
11
16
10
In
2013,
the
ques=on
was
asked
specically
about
what
business
owners
learned
since
Super
Storm
Sandy
2013
responses
do
not
track
with
2014
responses.
38
77
Yes
2013
Yes
2014
No
2013
79
No 2014
39
44
2014
40
4 7 10
MulEple Responses
Growth
30
Oce
Expansion
Sta
Expansion
Acquisi=on
27
3
6
5
23
2013
50
New Equipment
19
Capital Improvements
100
150
40
No
2013
Yes
2014
No
2014
41
60
2014
9 13 17
35
MulEple Responses
Growth
33
Oce
Expansion
Sta
Expansion
Acquisi=on
New
Equipment
33 8 12 7 17 16
2013
50
100
Capital Improvements
150
200
42
30
16
Never
22
<25%
25%
-
<50%
15
17
50%
-
<75%
75%
-
100%
MulEple Responses
250
200
91
92
150
100
50
23
30
18
27
46
44
30
18
Business
Checking
Business
Savings
Credit
Card
Credit
Line
Online
Banking
&
Bill
Pay
0
2013
2014
44
45
Prole
Number
of
Businesses
Surveyed
Number
176
173
125
171
46
Type
of
Business
%
Sales
2013
Publicly
Traded
1
4
42
57
2014
Publicly
Traded
2013
Privately
Held
39
58
2014
Privately
Held
2013
Family
Owned/Operated
2014
Family
Owned/Operated
47
21
2014
12
22
35
11
1-5
yrs
6-10
yrs
11-20
yrs
21-50
yrs
28
2013
20
15
40
20
60
26
12
80
100
50+ yrs
120
48
Industry
%
100
90
80
70
60
50
40
30
20
10
0
Manufacturing
Service
49
50
7
12
6
13
16
16
5
4
4
4
2013
2014
inancial
Financial
++
Insurance
Insurance
Healthcare
Retail
+
Hospitality
Publishing
+
Media
Transporta=on
&
Distribu=on
49
120
100
<20
80
60
86
84
100-499
500+
40
20
20-99
8
4
3
2013
11
4
1
2014
50
2014
6
50
44
20-50
<20
0
Note:
2013
data
not
applicable
dierent
response
op=ons
in
2013
(no
0)
51