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1. FSCM OVERVIEWJohannes Le Rouxleroux@Jari-consulting.

comTel: 585 317 9234


2. Financial Supply Chain ComponentsWhat is FSCM.?Financial Supply

Chain Management (FSCM) is an integratedapproach to provide better visibility and control
over ALL cash-related processes. Integrating core processes in finance, operations, sales,
and logistics. Support new processes, such as shared-services, outsourced services and
other unique business models Enables people your most coveted asset to be empowered
to manage and create value for your business

3. IntroductionFSCM Components.. Collections Management Dispute

Management Credit Management Biller Direct In-House Cash Treasury & Risk

4. IntroductionCollections Management Worklist for collection agents Criteria to

select and prioritize customer accounts Direct access to customer account from worklist
Process and view open receivables All open invoices and their status at a glance Invoice
history Actions for one or several invoices can be directly taken Tight integration with SAP
Accounts Receivable Collection procedure Promise to pay agreements Automatic
integration with payments and clearing postings Integrated with SAP Dispute Management
Create and view dispute cases from SAP Collections Management

5. IntroductionDispute Management Cross-department dispute resolution All

information is centrally stored and structured (electronic record) Integration with SAP
Workflow incl. e-mail notification of processors Integration in financial but also in logistical
processes Creation and viewing of dispute cases from financial transactions Automatic
update of dispute cases by financial transactions Links to financial and billing documents (SD
and CRM) Correspondence capabilities Customer correspondence (automatic and manual)
Internal escalation of critical dispute cases Support of different communication channels
SAP Biller Direct SAP Collections Management Analysis of dispute resolution

6. IntroductionCredit Management Credit Limit Management Implement a

company wide credit policy Manage a customer credit profile Central credit management in
a distributed system landscape Credit Case Credit case for structured processing of credit
limit applications Track status and result of credit limit applications Credit Rules Engine
Categorize customers by scoring rules Automatically calculate and assign a customerspecific credit limit Credit check rules Credit Information Interface to external credit
agencies Input parameters for scoring rules BW Content Credit Manager Portal Rolebased access to credit management information and analysis

7. IntroductionBiller Direct Customer can display the own accounts Invoices,

payment history and account balances Suppliers can see all of their invoices including their
status (e.g. if they are paid or not) They can also view additional payment information
(e.g.check number) Customers can see all of their bills and credit notes using the Internet.
Integration with SAP Dispute Management and SAP Cash Management Customers can
create dispute cases for both partial payments or the entire invoice Customers can select a
reason for dispute Customers can create initial note for the dispute Customers can select a

contact person out of the customer contact list Correspondence They can display
documents as PDF or XML They can download data as PDF or CSV

8. IntroductionIN-HOUSE CASH Management of internal bank accounts for all

subsidiaries Support of various corporate group structures Routing of payment orders to
local subsidiaries to replace cross-border payments Internal bank accounts in any currency
Flexible condition and limit concept Control of payment transactions on a regional and global
level Netting of internal payments Central processes for external payments Use of
standard programs for payment orders and bank statements Full integration with SAP Cash
Management and SAP Treasury and Risk Management

9. IntroductionCash & Liquidity Management Real-time integration of SAP Cash

Management with operative systems Electronic banking (various formats) Automatic
processing & reconciliation of bank statements (prior-, intraday, lockbox) Electronic Payments
(payment program, online payments, repetitives) Cash concentration Flexible view on cash
position and liquidity forecast Selection options such as company code(s), business areas,
original currency Display options such as display currency, delta or cumulative display,
currency view per day, flexible time intervals Easy creation of memo records and payment
advices Direct drilldown to detail information Monitoring functions Centralized system for
medium- and long-term liquidity planning Flexible setup of liquidity planning procedure in the
group Automatic assignment of liquidity items to actual payments Actual-plan comparisons

10. IntroductionTreasury & Risk Management SAP Treasury & Risk Management
offers a straight through processing One data capture and the data is available for front
office, back office, cash management and accounting instantly Accounting in parallel
according to several accounting principles for example IAS and HGB SAP Treasury & Risk
Management helps you to identify the financial risks Changes in currency rates Yield curve
changes Value at Risk calculations SAP Treasury & Risk Management calculates the
financial credit exposure Using formulas to calculate financial credit exposure Manage the
exposure with a flexible limit management SAP Treasury & Risk Management provides you
with integrated reporting Central reporting point for all your financial transactions and

11. Introduction Cash flow Cycle Days In Inventory Days Sales Outstanding Sales
Sales/ ActualOrder delivery/ paymentPlaced Invoice TIMEPurchase Expected Receipt Actual
Order /Invoice payment Payment date Placed Days In Receivables Days In Payables

12. Financial Supply Chain Components Financial Supply Chain Management Credit
Cash & Liquidity Dispute Collections Management Management Management Management
Integrated Financial Approach Financial Collect Settle &Check Issue Cash Dispute working
ReconcileCredit Invoice Forecast Resolution Cash Pay Capital Treasury & Risk In-House
Management Management Biller Direct Electronic Customer Customers Access & create
Integrate customer dispute cases for both partial service with finance payment payments or
the entire invoice Suppliers can see all of their Electronic invoicing Customers see all bills and
invoices and status credit notes on Internet .

13. Collections ManagementCollection - Receivables Process Automatically created

Establish a customer Personalization centric receivables Access Work Search function
management list Statistics Key figures per work list item Evaluate, identify and Valuation
detail prioritize accounts Due date grid Prepare Invoice overview Customer Overview of
past payments Collect receivables Contacts Overview of past contacts proactively
Overview of resubmissions Process optimization Promises to pay for high volumes of
Dispute cases Resubmissions open items Contact Customer Customer contact

14. Collections ManagementPrerequisite for creating a work list.Transfer data from

Accounts Receivable to Collections Management.Initial data transfer Transfers data of all
company codes that participate in Collections Management (full update).Periodic data transfer
Only new data and changed data is transferred (delta transfer).Data transfer according to
selection This type of data transfer is used in exception situations to rebuild selected
customers in Collections Management. Open Items Report Send FI- AR relevant data to
Collection Last Payment Management Collections Management Customer Key Figures
Business Partner Key Accounts Receivables Mapping

15. Collections ManagementPrerequisite for creating a work list. Elements of the

Organizational Structure Collection segments group company codes of a company from the
view of SAP Collections Management. Collection strategies used prioritize business partners
on the work list and Summarized information per customer Collection group consists of
collection specialists (Groups can be region or customer type driven) Collection Specialist is
assigned to a group and navigates from the selected work list item to ECC function Process

16. Collections ManagementPrerequisite for creating a work list. Customer

Customer Profile Customer in Collection Segment Segment Collection Collection Specialist
Group User Assignment System Assigned Configuration

17. Collections ManagementCreating a work list. Work list can be create as a daily
batch Job Each collection specialists gets a daily work list Customers are valuated and
prioritized according to collection rules in a Collection strategy.

18. Collections Management Creating a work list. Aging of receivablesLink to

Business Partner

19. Collections ManagementWork list

20. Collections ManagementView invoice history View promises to pay View dispute
case(s)of selected invoice per selected invoice per selected invoice

21. Collections Management

22. Collections Management

23. Collections Management

24. Collections ManagementSummary....... Increase collection specialist efficiency

and decrease cost of customer centric receivables management Automatic work lists

containing prioritized customers Summarize all relevant information and necessary activities
for collection of receivables in one application Summarize all history and relationship
management Better Synchronizing and predictability of cash flow

25. Dispute ManagementSAP Dispute Management provides functions for

processingreceivables-related dispute casesCross-department dispute resolution All
information is centrally stored and structured (electronic record) Integration with SAP
Workflow incl. e-mail notification of processors Integration in financial but also in logistical
processes Creation and viewing of dispute cases from financial transactions Automatic
update of dispute cases by financial transactions Links to financial and billing documents (SD
and CRM) Correspondence capabilities Customer correspondence Internal escalation of
critical dispute cases Support of different communication channels SAP Biller Direct SAP
Collections Management

26. Dispute ManagementSAP Dispute Management is integrated in those financial

processes of SAPFinancials Accounts Receivable where disputed invoices typically
becomevisible: Create Dispute CaseFBL5N

27. Dispute ManagementAccess Work list Disputes can be created from the work list
by selecting line item.

28. Dispute ManagementCreate Dispute Case Display Dispute Case

29. Dispute ManagementDispute Work list

30. Dispute Management Reason & Status Amount Fields Roles Customer Contact
Information LOGS

31. Dispute ManagementCorrespondence.Automatically by events like Create

dispute cases Close dispute casesEvents that can be defined on project levelManually by the
user when processing the dispute caseSAP delivers standard customer correspondence for
Fax, e-Mail, and letter Notification that a dispute case has been created Notification that
dispute case has been closed Query regarding dispute case Information about dispute
caseCustomers can create their own correspondence Use Smart forms Data available for
correspondence All attributes External notes Object keys of objects stored in the dispute
case folders (case record)

32. Dispute ManagementCorrespondence.

33. Dispute Management Efficient & Pro-active receivable management Prioritizing

and performing customer collection for collections Efficient Processing of receivables-related
customer disputes Automatic generation of customer statements periodically Efficient
communication and documentation of Payment and disputed Control your customers credit
exposure Reduce amount of bad or doubtful debt Collect receivables proactively33

34. Dispute ManagementSummary. Create dispute cases in Dispute Case

Organizer or Financial accounting (FBL5N report) Create dispute case in Organizer due to a
customer contact Flexible search of dispute cases based on attributes Automatic write-off

an closing of dispute cases Create dispute cases directly from Collections Management
View status of dispute cases from Collections Management Improve cash collection by
speeding up dispute resolution and better overview of customer account Seamless
integration of the processes dispute resolution and cash collection