Virtual University MCQs on Total Quality Management

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Youarehere:Home MCQs MGT510(MGMT510):TotalQualityManagementMCQs MGT510(MGMT510)

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Templates
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Whatdoesthetranscendentviewimplyforhighquality?
BestTablets
Itissomethingeverlasting
Itissomethingtimelessandenduring
Itissomethingpriceless
Itissomethingperfect
HighYieldSavings
Duringwhichcentury,themanufacturersbegantoincludequalityprocessesin
qualitypractices?
Account
Chitika | Optout?
17thcentury
18thcentury
19thcentury
20thcentury
Taguchisuggestedthatlossinaprocessisincreasedwithincreaseinwhich
ofthefollowing?
Specifications
Standards
Competition
Variability
Theproductsmanufacturedduring1800swereunique.Howqualitywas
ensuredinthisera?
Throughrenovation
Throughinspection
Throughcalculation
Throughrepair
Whichofthefollowingistypicallyviewedtoliebetweenfullyvertically
integratedfirms?
Supplychainmanagement??
Productionchainmanagement
Valuechainmanagement
Demandchainmanagement
Themajorityofadvertisersappealthepubliconthebasisofwhichofthe
following?
Qualityofproduct
Qualityofstaff
Inferiorityofproduct
Inferiorityofservice
Whichofthefollowingmodelsvaluestability?
Organismmodel
Mechanisticmodel
Culturalmodel
TotalQualitymodel
WhatistherelationshipbetweenIshikawaandDeming?
Sonandfather
Nephewanduncle
Studentandteacher
Grandsonandgrandfather
WhichofthefollowingwasdevelopedbyMotorolatoimproveitsprocessesby
minimizingdefects?
ISO9000
Sixsigma
QS9000
TQM
Whatwastheprimaryconcernofmanagersduring1980s?
Detection
Strategicimpact
Control
Coordination
Youcanaskdirectquestionstoquietpeopleandtrytocontroltalkative
people",forwhichofthefollowingpurpose?
Mobilizingthegroup
Keepingthegroupfocused
Restatingpurpose
Startingpunctually
Someorganizationsemphasizestheuseofqualitytoolsbutfailedtodowhich
ofthefollowing?
Focusonwhatistrulyimportanttothedistributors
Incorporatecontinuousimprovementefforts
Makefundamentalchangesintheirprocessesandculture
Focusonwhatistrulyimportanttothecustomer
Learnhowtotellwhennothingcanbegainedfromfurtherdiscussion.This
referstowhichofthefollowingdiscussionskillsinmeetings?
Actingasgatekeepers
Closingthediscussion
Askingforclarification
Testingforconsensus
Whichofthefollowingmodelshastheviewpointthatchangeandlearningare
valuedinthemselves?
Organismmodel
Mechanisticmodel
Culturalmodel
TotalQualitymodel
Marketingresearchcarriedouttoknowwhethertheparticularareashouldbe
coveredinthiscourse.Whatthecourseinstructorshoulddevelop?
Thecoursemeetingrequirementsoftheuniversity
Thecoursemeetingrequirementsoftheinstructor
Thecoursemeetingrequirementsofthestudents
Thecoursemeetingrequirementsofthebookseller
WhichofthefollowingstatementsisTRUEaboutDemingsphilosophy?
Itisbasedonimprovingproductsandservicesbyreducinguncertaintyand
variabilityinthedesignandmanufacturingprocesses
Qualityiseitherornotpresentinthewholeorganizationthatqualityistheresponsibilityof
everyoneintheorganization
Increasingconformancetospecificationsthrougheliminationofdefects,supported
extensivelybystatisticaltoolsforanalysis
Increasingloss,fortheproducer,thecustomer,andsociety,associatedwith
increasingvariabilityfromatargetvalue
AllofthefollowingaretheelementsofaTQMsystemEXCEPT:
Leadership
Communications
Measurement
Detentions
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Thestandardsforoutputbasedonqualityandcustomerservicerequirements
thatoriginateattheorganizationalandprocesslevelsincluderequirementsfor
allofthefollowingEXCEPT:
Accuracy
Innovation
Timeliness
Turnover
QuizNo2
Nov20,2009
WhichofthefollowingreferstoSIPOC(SupplierInputProcessOutput
Customer)diagram?
Ahighlevelprocessmap
Alowlevelprocessmap
Ahighlevelperformermap
Alowlevelperformermap
WhichofthefollowingisconcernedaboutqualityforachievementofTQM?
TheManagingDirector
TheOperative
TheQualityManager
Everyoneintheorganization
Whichofthefollowingisrequiredformeetingandexceedingcustomers
need?
Planning
Control
Execution
Innovation
Whichoneofthefollowingdepictsfeature,whichisadimensionofquality?
Productlooksandsounds
Brandnameandprice
Bellsandwhistlesoftheproduct
Abilitytorepairaproduct
Whichofthefollowingcanhelptoeliminatefearandencourageteamwork?
Management
Workmanship
Leadership
Risktaking
Whichofthefollowingfocusesonresults,notprocess,andencouragesshort
termbehavior?
TypicalAmericanMBOsystem
TypicalJapaneseMBOsystem
TypicalChineseMBOsystem
UncommonChineseMBOsystem
Whichofthefollowingstatements,inrelationtotheoryofknowledge,isTRUE
forpeoplefailingtounderstandthecomponentsofProfoundKnowledge?
Theyseeeventsasindividualsincidentsratherthanthenetresultofmany
interactionsandinterdependentforces
Theydonotknowthedifferencebetweenprediction,forecasting,andguesswork
Theycreatecynicism,demoralization,demotivation,guilt,resentment,burnout,
craziness,andturnover
Theydonotunderstandthedifferencebetweenimprovementandchange
Whomadesomesalientobservationsaboutthefailuretounderstandthe
componentsofProfoundKnowledge?
Scholtes
Deming
Juran
Crosby
Donotpermitoverlongexamplesorirrelevantdiscussion.Thisreferstowhich
ofthefollowingdiscussionskillsinmeetings?
Summarizing
Managingtime
Containingdigression
Whichofthefollowingdecisionsassumetheexistenceofthefacilities,but
determinetheexactpath(s)throughwhichaproductflowstoandfromthese
facilities?
Locationdecisions
Productiondecisions
Inventorydecisions
Transportationdecisions
Ifthechangewassuccessful,implementitonawiderscaleandcontinuously
assessyourresults.WhichstagerepresentsthisstatementintheShewhart
Cycle?
Dostage
Actstage
Planstage
Checkstage
WhichofthefollowingisTRUEaboutentrylevelmanagersasnotedby
DeminginJapan?
They
spend5to20yearsonthefactoryfloor
Theyspend4to12yearsonthefactoryfloor
They
They
WhichofthefollowingstatementsisTRUEfortotalquality?
Stressesonlearningandadaptationtochange
Abilitytorepairaproductquicklyandeasily
Difficultyinestablishingandmeasuringservicelevels
Acustomerfocusedmanagementsystem
Whatisnecessaryforasystemtobeeffective?
Thecomponentsofanysystemmustworktogetherforthesystem
Thecomponentsofanysystemmustnotworktogetherforthesystem
Thecomponentsofanysystemshouldnotbeorganizedforthesystem
Thecomponentsofanysystemshouldprovidedisruptionforthesystem
1)Theconceptofcommonandspecialcausesofvariationswasdevelopedby:
Deming
WalterShewhart
Juran
Taguchi
2)MBOstandsfor:
ManagementbyObjective
ManagementbyOrganization
MaintenancebyObjective
MaintenancebyOrganization
3)Whichofthefollowingstatementsistrueaboutroutineinspection:

Itaddsvaluetotheproduct
Itacknowledgesdefectsaswellasaddsvaluetothe
product
It
acknowledgesdefectsbutdoesnotaddvaluetotheproduct
Allofthegivenoptions
4)
ThesuccessofJapanesemanufacturersisdueto
________,smallandincremental
improvementsindesignandproduction.
Continuous
Abrupt
Continual
Noneofthegivenoptions
5)
Allofthefollowingstatementsaretrueabout
institutetrainingexcept:

Itimprovesquality
Itimprovesproductivity
Itenhancesworkersmorale
It
certainlyresultsinsalaryincrement
6)
Oneoftheadvantagesofteamworkis:
It
breaksdownbarriersbetweeninternalcustomersandsuppliersvuzs
Itresultsinpromotion
Itresultsinsalaryincrement
7)
Reworking_______thecostofquality.
Decreases

Increases
Neutralizes
________referstogeneralprocessesofimprovementand
encompassesdiscontinuousimprovements
Continuousimprovement
Continual
improvement
Constantimprovement
Consecutiveimprovement
9)
Totalqualitycostsinclude:
Preventioncosts
Appraisalcosts
Failurecosts
All
ofthegivenoptions
10)The
no.ofprinciplesinDr.W.EdwardsDeming'squalityprinciplesis____________.
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10
12
14
ThisQuizcoverslessons:1012.
1During1980s,
thejobcharacteristicofqualityprofessionalswas:
AEducating
others
BAchieving
personaltargets
CConsultative
workwithotherdepartments
DNoneoftheabove
2During1800s,
thequalitywasviewedas:
AAproblem
thatcanneverbesolved
BAproblemtobesolved
CAtoolfor
measuringsystem
DAremedyto
controldecline
3Whythe
factorymanagerscreatedinspectiondepartments?
ATokeepdefectiveproductsaside,ensuring
theydonotreachthecustomers
BToensure
quantityofgoods/services
CTocount,
grade,andrework
DAllofthe
above
4During1950s,
controllingqualitymeant:
ATounderstand
andaddressthecausesofpoorquality
BTosimplify
andspeedupprocess
CTolink
outcomestouses
DActingondefects
5Thefather
ofstatisticalqualitycontrolis:
AF.W.Taylor
BJosephM.
Juran
CPhilipCrosby
DWalterShewhart
6TheSixSigma
isanewfileseparatefromthetotalqualityphilosophy.
True
False
7Todays
consumersdefinequalityasbeingflawlessandhavingallofthe
attributestheywantinjustthewaytheywantthem.
True
False
8TheDeming
ChainReactiontheorystatesthatoneofthemainpurposesof
havingqualityproductsandprocessesismorerework.
True
False
9Thetheoryof
variationhelpsusunderstandwhentherehasnotbeena
genuineimprovementinperformance
True
False
10ASIPOC
diagramisatoolusedbyateamtoidentifyallrelevantelementsof
aprocessimprovementprojectbeforeworkbegins.
True
False
TotalQualityManagement(MGMT510)Quiz:02M10
Semester:Spring2008
ThisQuiz
coverslessons:1719.
1
Nonconformanceisanexpenseof:
AProfitof
quality
BDefectsof
quality
CQualityof
product
DCostofquality
2Crosbys
approachtomanagementis:
AAproblem
thatcanneverbesolved
BAbsolutesofQualityManagement
CInterim
Management
DISO
3Bestpriceor
zerocostis:
ATokeep
defectiveproductsaside,ensuringtheydonotreachthecustomers
BPrerogativecost
CTocount,
grade,andrework
DCost
leadership
4Exampleof
preventioncostsis:
AQualityimprovementprojects
BDowngrading
CTolink
outcomestouses
DWarranty
claims
5BigQis:
AQualityof
services
BQualityof
people
CQualityof
processes
DAlloftheabove
6ZeroDefects
isawidelyacceptedandunderstandableconcept.
True
False
7Managers
assumedthattheyshouldnotimprovequalitybecausedefectsare
lesscostly.
True
False
8Qualityisa
destination.
True
False
9Narrowlyinterpreted,qualitymeansqualityofa
product,wasstatedby
Ishikawa.
True
False
10ISOwas
firstreleasedin1882.
True
False
1.Whichofthefollowing
document(s)is(are)includedinthequalitysystem?
a.A
qualitypolicy
b.Customer
focus
c.Commitment
d.All
ofthegivenoptions
2.AppropriatemotivesforadoptingISO9000includewhichofthe
following?
a.
Tocreateaqualitymanagementsystem
b.
Toimproveoperations
c.
Toconformtotherequirementsofcustomers
d.
All
ofthegivenoptions
3.
Qualitychecklistsareusedto:
a.EnsurethatQualityAssurancestepswere
followed
b.Keepqualityinspectorsbusy
c.Informuppermanagementwherefailuresoccur
d.Preventprojectaudits
4.
TheISO9001:2000standardsare
a.MorewidelyadoptedintheU.S.thaninEurope
b.
Quality
managementproceduresthataddressleadership,documentation,and
recordkeeping
c.AreknownastheBaldrigestandardsintheU.S
d.Asetofproductspecificationsforallindustries
5.Documentationanddataonexistingproductsare
theexamplesof___________
Externalinputs
Internalinputs
Otherinputs
Noneofthe
aboveoptions
6.Whichofthefollowing
statementsoutlinetherelationshipfactor?
a.
ISO9000andtotalqualityarenotincompetition
b.
ISO9000andtotalqualityarenotinterchangeable
c.
ISO9000iscompatiblewithtotalquality
d.
Alloftheabove
7.Whichofthefollowingisnotanexampleofphysical
factorsaffectingworkenvironment?
Noise
Cleanliness
Air
flow
None
ofthegivenoptions
8.Performancecomeseffortlesslyrefersto
_______________stageoflearningaccordingtopsychologists.
Unconscious
incompetence
Conscious
incompetence
Conscious
competence
Unconscious
competence
9.Thereare_________levelsof
theCMM.
Four
Five
Six
Three
10.
Theunderlyingcause(s)ofTQMdeficienciesis(are):
The
failureofmanagerstounderstandtheconceptofquality
Costly
implementationofqualitymanagementsystem
Lack
ofemployeeinvolvement
All
ofthegivenoptions
1.
Leaders:
a.Push
ratherthanpull
b.Must
betrustworthybutnotnecessarilycourageous
c.Know
wheretheywanttogo
d.Need
todictate
2.
TheSteeringCommitteemustdevelop:
a.
Missionstatement
b.
Continualimprovement
c.
Visionstatement
d.
Alloftheabove
3.
Onethingthattheimplementationplanmustprovideis:
a.
Shorttermfocus
b.
Leadershipdelegation
c.
Visionstatement
d.
Training
____________
providesinformationonhowproductivityandqualitycanbecontinuously
improvedthroughproblemidentification.
Statistical
qualitycontrol
Statistical
processcontrol
Tree
Diagram
None
ofthegivenoption
____________isagraphictoolfor
definingtherelationshipbetweencustomerdesiresandthefirm/product
capabilities.
HouseofQuality
Affinitydiagram
Arrowdiagram
Noneofthegivenoption
TRUE
ORFALSE
6.
Theaffinitydiagramisusedtobringlogictothe
processofidentifyingrelationshipsamongthevariousideasrecordedonthe
treediagram.False
7.Total
qualityimplementationmustnotbedelegated.True
8.Competitiveandbenchmarkdataareessentialfor
planningqualityleadershipbecausetheymakepossibleclearandobjective
qualitycomparisons.True
9.Deploymentreferstotheextenttowhichtheapproaches
areappliedtoallrelevantareasandactivitiesaddressedandimpliedinthe
examinationitems.True
10.Itis
besttoapplySPCtoallprocessesatonce.False
1Whatis
quality?
Meeting
andexceedingthecustomersexpectations
Addingextrastomakethecustomerhappy
Thedegreetowhichtheprojectmeetsrequirements
Conformancetomanagementsobjectives
2Allofthe
followingarethegroundstogivebirthtototalqualityapproach
EXCEPT:
Obsessionwithquantity
Confusionandpoorleadership
Oneemployeeincharge
Political
disorder
3Allofthe
followingarethemajordecisionareasinsupplychainmanagement
EXCEPT:
Location
Production
Inventory
Pricing
4Whichofthe
followingistrueforsubsystems?
Thesearenotlinkedtogetherasinternalcustomersand
suppliers
Thesearelinkedtogetherasexternalcustomersand
suppliers
Thesearelinkedtogetherasexternalandinternal
customersandsuppliers
These
arelinkedtogetherasinternalcustomersandsuppliers
5Inwhichof
thefollowingoperationsgreatdealofvariationscanoccur?
Manufacturing
Financing
Purchasing
Selling
6Withtotal
qualityperspective,employeesareempoweredtothinkandmake
recommendationsforwhichofthefollowing?
Continual
improvement
Onetimecheck
Aftercompletioncheck
Incrementalimprovement
7Whichoneof
thefollowingdepictsdurabilityadimensionofquality?
Exteriorfinish
Qualityofwork
Useful
life
Easeofrepair
8Whichofthe
followingstatementsisTRUEfortotalquality?
Stresses
onlearningandadaptationtochange
Abilitytorepairaproductquicklyandeasily
Establishingandmeasuringservicelevelsmaybe
difficult
Aprimaryoperatingcharacteristicofproduct
9Whatisthe
objectiveofaTQMsystem?
Continuous
improvement
Continualimprovement
Businessimprovement
Processimprovement
10Whichofthe
followingresultsinlowcosts?
High
productivityandhighcapacityutilization
Lowproductivityandlowcapacityutilization
Lowproductivityandhighcapacityutilization
Highproductivityandlowcapacityutilization
ThisQuizcoverslessons:2932.
1Inthe
processofacquiringthecertificateofISO9000,whichstepfollowsthe
stepofsettingtheregistrationobjective?
a.Developand
implementtheQMS
b.Perform
selfanalysisaudit
c.Submit
qualitymanualforapproval
d.Selecttheappropriatestandards
2Inthe
stepofpreassessmentbyregistrar?
a.Takecorrectiveaction
b.ObtainISO
registration
c.Perform
selfanalysisaudit
d.Selecta
thirdpartyregistrar
3Inthe
stepofdevelopingandimplementingthequalityand
managementsystem?
a.Setthe
registrationobjectives
b.Selectathirdpartyregistrar
c.
Preassessmentbyregistrar
d.Take
correctiveaction
4Inthe
stepofselectingtheappropriatestandards?
a.Perform
selfanalysisaudit
b.Submit
qualitymanualforapproval
c.DevelopandimplementtheQMS
d.Take
correctiveaction
5Inthe
stepofselectingathirdpartyregistrar?
a.Take
correctiveaction
b.ObtainISO
registration
c.Performselfanalysisaudit
d.Final
assessmentbyregistrar
6Inthe
stepofperformingselfanalysisaudit?
a.Final
assessmentbyregistrar
b.Setthe
registrationobjectives
c.Developand
implementtheQMS
d.Submitqualitymanualforapproval
7Inthe
stepofsubmittingqualitymanualforapproval?
a.Preassessmentbyregistrar
b.Take
correctiveaction
c.Perform
selfanalysisaudit
d.Developand
implementtheQMS
8Whichofthe
followingisTRUEforhighercostsofquality?
a.Doingthewrongthinginthewrongway
b.Doingthe
wrongthingintherightway
c.Doingthe
rightthinginthewrongway
d.Doingthe
rightthingintherightway
9Forwhat
durationistheISOcertificationvalidforanyorganization?
a.5years
b.4years
c.3years
d.2years
10Identifythe
coreleadershipskillsamongthefollowing.
a.Vision
b.Empowerment
c.Value
congruence
d.Intuition
e.Skilled
labor
f.Grossmotor
a.a,b,cand
f
b.b,c,d,and
e
c.c,d,e,and
f
d.a,b,c,andd
11Theprimary
requirementfororganizationalexcellenceisstrategicfocus.
True
False
12Theprimary
requirementfororganizationalexcellenceistacticalfocus.
True
False
13JapanesecompaniesmostlyarenotISOcertified
becausetheythinktheyare
beyondtherequirementsofISO.
True
False
14Themeansforstafftoperformtheirtasksrightthe
firsttimeisabenefitof
implementingthequalitymanagementsystem.
True
False
15Themeans
fordocumentingthecompanysexperienceinastructuredmanneris
notabenefitofimplementingthequalitymanagement
system.
True
False
True
False
17The
implementationofqualitymanagementsystemdoesnotbringclarityand
transparencytodutiesandresponsibilities.
True
False
18Theimplementationofqualitymanagementsystemdoes
notmakeexportmarketingeasier.
True
False
19Withtheimplementationofqualitymanagementsystem
thecompanycannotsecuregreatercustomerloyalty.
True
False
20Withtheimplementationofqualitymanagementsystem
thecompanys
customerwillnotreceiveproductsorservicesofa
knownlevelofqualitythatis
independentlyaudited.
True
False
MGMT510TOTALQUALITYMANAGEMENTIMPORTANT
QUESTIONS
Whatisqualityforanyorganization?
A
solution
Aproblem
Aspecification
Aproject
Whatkindofdecisionsdidthemanagersmakeintheold
paradigm?
Strategic
positioningbasedonwarfaremodels
Productpositioningbasedonwarfaremodels
Marketpositioningbasedonwarfaremodels
Strategicandproductpositioningbasedonwarfare
models
Whatisthetraditionalviewofquality?
Qualityismeasuredbyestablishinganacceptablelevel
ofconformance
ofemployeesatisfaction
Quality
ismeasuredbyestablishinganacceptablelevelofnonconformance
ofbothconformanceandnonconformance
Whenwasthedefinitionoftotalqualityendorsed?
In1950
In1970
In1985
In
1992
Customerswantanexcellentproductorservicefroman
organizationthatalsoprovideswhichofthefollowing?
Aheartiestwelcome
Explicitcosts
Reliable
deliveryandafterpurchasesupport
Implicitcosts
Servicestandardsareusuallyhardtomeasurebecause
ofthefollowingreason?
Servicestandardsareintangible
Servicestandardsareunaccountable
Service
standardsarejudgmental
Servicestandardsareinvariable
Whichofthefollowingisrequiredtoensurequality?
Absenceofwastage
Absence
ofdefects
Absenceofvariations
Absenceofspecifications
Askingforexamples,pictures,diagrams,anddatain
meetings,referstowhichofthefollowing?
Actingasgatekeepers
Asking
forclarification
Testingforconsensus
Theuserbasedviewofqualityispopularamongthe
peopleofwhichofthefollowingarea?
Accounting
Banking
Physics
Marketing
Motorolawascommittedtowhichofthefollowing
campaignsin1980s?
Zerodefect
Six
sigma
Benchmarking
Causeandeffectanalysis
WhataretheISO(InternationalOrganizationfor
Standardization)seriesstandardsforindustriessuchasaerospace?
QS9000
AS
9000
TL9000
ISO/TS16949
Juranadvocatesaneverendingspiralofactivities
thatincludesallofthefollowingEXCEPT:
Productdevelopment
Workers
Inspectionandtesting
Purchasing
Toincreasetheawarenessandinvolvementofpeople,
employeetrainingshouldcoverallofthefollowingEXCEPT:
Thevisionforthefutureoftheorganization
Theorganization'spoliciesandobjectives
Organizations's
intangibleresourcessuchasintellectualproperty??
Theinitiationandimplementationofimprovement
activities
Whichofthefollowingisafollowupactivityrelating
tointernalaudit?
Collectionofqualitycostdata
Questionnairesandsurveys
Verification
ofimplementation
Utilizationoftechnologies
Allofthefollowingaretheconsiderationofthe
organizationswhenanalyzinghowalltheprocessesinteracttomakesurethat
allprocessesoperateasanefficientnetworkEXCEPT:
Ensuringinputs,activitiesandoutputsareclearly
definedandcontrolled
Managingrisksandopportunities
Monitoring
inputsandoutputstoconfirmthat,groupprocessesareunrelated
Establishingdataanalysisthatfacilitatescontinual
improvementacrossallprocesses
Whichofthefollowingisavalidstatementabout
designanddevelopmentoutputs?
Itidentifiesandrectifiesagainstpotential
conformance
Itisusedwhereexcessinproductwillonlybe
apparentinuse
Itinsignifiesandconcealsthesignificantfeaturesof
theprocesses
It
meetstheinputrequirementsfordesignanddevelopment
Againstwhichofthefollowingscales,theCapability
MaturityModelcanbeusedtoassessanorganization?
Threeprocessmaturitylevels
Fourprocessmaturitylevels
Five
processmaturitylevels
Sixprocessmaturitylevels
Inthelevelsoforganizationalmaturity,the
dysfunctionalsystemprecedeswhichofthefollowingsystems?
AwakeningSystem
DevelopingSystem
MaturingSystem
WorldClassSystem
WhichofthefollowingisTRUEforlowercostsof
quality?
Doingthewrongthinginthewrongway
Doingthewrongthingintherightway
Doingtherightthinginthewrongway
Doing
therightthingintherightway
Whichofthefollowingdefinestheboundariesofthe
businessinwhichtheorganizationoperates?
Vision
Mission
Plan
Objectives
Whatarethecorecompetenciesofleadership?
Activitiesthatgettheopportunitytomeetmanypeople
withsimilarinterests
Activitiesandprocessesneededtomeetcustomers'
minimumrequirements
Activitiesthatgivesyouanopportunitytolearnand
experiencenewthings
Activities
thatunderpincompetitiveadvantageandaredifficultforcompetitorstocopy
WhichofthefollowingisNOTanorganizational
weakness?
Obsoletefacilities
Obsoleteprocesses
Weakmanagementteam
Higher
qualitycompetitors??
Whichofthefollowingbaseallactions,activities,
anddecisionsonwhatismostlikelywithinanethicalframeworktoensure
successfulperformanceinthemarketplace?
OperationManagement
Strategic
Management
FinancialManagement
NetworkManagement
Totalqualityrelatestowhichofthefollowingwhich
enhancesanorganization'sabilitytogainasustainablecompetitiveadvantage
inthemarketplace?
OperationManagement
Strategic
Management
FinancialManagement
NetworkManagement
Whichofthefollowingisacommunicationtoolusedto
tellastoryofhowvalueiscreatedfortheorganization?
Injectivemap
Strategy
map???
Surjectivemap
Bijectivemap
Underwhichperspectiveofthebalancescorecard,would
youclassifyinventorymanagementmeasurement?
The
customerperspective??
Thebusinessprocessperspective
Thefinancialperspective
Thelearning&growthperspective
youclassifycorporategoalsmeasurement?
Thecustomerperspective
The
businessprocessperspective??
youclassifyoperatingcostmanagementmeasurement?
youclassifyaveragetimetoprocessordersmeasurement?
youclassifynumberofstrategicskillslearnedmeasurement?
The
learning&growthperspective
Allofthefollowingaretheexamplesofproductconcerns
fromcustomersandendusersEXCEPT:
Conformance
Transportation
Availability
Delivery
Brainstormingreferstowhichofthefollowing?
MessFinding
FactFinding
ProblemFinding
Idea
Finding
TheParetoPrincipleisatechniqueusedbyquality
managerstodeterminethequalitycontrolproblemsconcerningaparticular
serviceormanufacturingprocesstobecorrected.Whichofthefollowing
statementsbestrepresentstheproblemsemployedbythisprinciple?
Inordertominimizefinanciallosses,allproblems
shouldbecorrected
Themajorityofdefectsarecausedbyasmall
percentageoftheidentifiableproblems.
Inordertoachievezerodefects,allqualitycontrol
problemsshouldbecorrected
Generally,80%ofthequalitycontrolproblemsare
justifiableforcorrectionviacostbenefitanalysis.
Whichofthefollowinghelpsyoudistinguishbetween
normalandunusualvariationinaprocess?
Control
Chart
Causeandeffectdiagram
ParetoChart
ScatterDiagram
Theobservationinthemiddleofsorteddatais
called:
Mode
Median
Range
Variance
Whichofthefollowingisthecontributortomaterials
asacauseinfreethrowingcauseandeffectdiagram?
Basketball
Games
Videocamera
Touchedrim
Whichofthefollowingisthecontributortoequipments
asacauseinfreethrowingcauseandeffectdiagram?
Basketball
Games
Video
camera
Touchedrim
Inwhichofthefollowingteams,theteammembers
communicatebycomputers,taketurnsasleaders,andjumpinandoutas
necessary?
Virtual
teams
Qualitycircles
Managementteams
Naturalworkteams
Whichofthefollowingisperformedintheprocessof
benchmarking?
Tocollectrelatedandstructuredactivitiesthat
produceaspecificproduct
Toplanandcontroltheperformanceofanytypeof
activity
To
compareexternaldatacollectedtotheinternaldatacollected
Tocreategoodsandservicesthatmeetneedsandwants
ofcustomers
WhichofthefollowingisNOTtheresponsibilityof
organizationregardingCompetence,AwarenessandTrainingofemployees?
To
implementthecountryslegalrequirementsforefficienttransportationof
people
Tomaketrainingavailabletoemployeesortakeother
actionstosatisfycompetencyneeds
Todeterminethenecessarycompetenceforemployees
performingworkaffectingproductquality
Toensurethatemployeesareawareoftherelevanceand
importanceoftheiractivities
Youknowhowtopaint,butyourreactionsarenot
automaticyouhavetoworkatit.Thisstatementreferstowhichofthe
followingstagesoflearning?
Unconsciousincompetence
Consciousincompetence
Conscious
competence??
Unconsciouscompetence
MouserElectronicsdetermines,collects,andanalyzes
datatodemonstratethecontinuingsuitabilityandeffectivenessofquality
managementsystem.Whatwillbethecontentsofdatausedforsuchanalysis?3
Whataretheresponsibilitiesoftheownerofa
criticalsuccessfactor?3
Whataretheadvantagesandusesofafishbone
diagram?Marks=2+1)
ThepolicyofABCMachineWorksLtd.istoprovide
productsandservicesthatmeettherequirementsofourcustomersinaccordance
withourqualitypolicy.Howthemanagementandemployeesofthiscompanyare
committedtoachievingthispolicy?5
Compareandcontrastrunchartsandcontrolcharts.5
Explainthefollowinginthelightofsevenstepmethod
forproblemsolving:Marks=5+5)
CollectandAnalyzeData
IdentifytheRootCause
Differentiatebetweencontrollimitsandspecification
limits.10
Whichofthefollowingistheoddoneout?
PeterDrucker
PhilipCrosby
W.EdwardsDeming
KaoroIshikawa
Oneofthemosteffectivemeansofimplementingquality
initiativesforexecutivemanagementisto:
Establish
qualitygoalstiedtoorganizationalperformance
Conductmeetingsonqualityanddemonstratesupportfor
initiatives
Makepublicannouncementsexplainingthecompany's
qualitygoals
Hireaqualityconsultanttodevelopatotalquality
planandleaditsimplementation
ISO9000certification:
AimstopromotetopmanagementscommitmenttoTQM
Certifiesproductsandtheirmanufacturing
processes
Doesnotapplytoserviceindustries
Isseenasacustomerrequirement
AccordingtoCrosby,
mostcompaniesspend______________percentoftheirsalesdollarson
qualitycosts.
15to
20
20to25
25to30
Thecontrolofqualityinvolvesthefollowingprocesses
except:
Assessactual
qualityperformance
Compare
performancewithgoals
Acton
differencesbetweenperformanceandgoals
Methodsofcontinuousimprovementinclude_________.
SixSigma
LeanProduction
Kaizen
All
ofthegivenoptions
Shareholderisanexampleof___________.
Internal
customer
External
customer
Investorcustomer
Socialcustomer
__________conceptsarereferredtoasstatistical
qualitycontrol(SQC).
Shewharts
Demings
Jurans
Crosbys
__________isthejudgeofquality.
Customer
Supplier
Producer
______________isnotanexampleoforganization.
Factory
Mosque
Hospital
None
ofthegivenoptions
Demingcyclewasdevelopedtolinktheproductionofa
productwithconsumerneeds.
True
False
Avoidablecostsarerelatedtopreventingdefects.
True
False
Totalqualityrequiresasetofguidingprinciples.
True
False
??
Crosbyisbestknownforhisadvocacyofzerodefects
management.
True
False
TheSixSigmaisanewfiledseparatefromthetotal
qualityphilosophy.
True
False
Howwouldyouestablishasystemtomeasurecustomer
satisfaction?
QuestionNo:17
(M5)
Whichofthequalitygurus,inyourview,havemost
significantlyinfluencedthequality
movementsinceWorldWarII?
QuestionNo:18
(M5)
Discussthevarioustypesofqualitycosts.Whatkind
ofcostsshouldafirmbemore
concernedwithandwhy?
QuestionNo:19
(M10)
Discusstheabsolutesofqualityincontexttothe
organizationyouareworkinginorare
familiarwith.
Being
aqualitycontrolmanageryouaresupposedtovisitarestaurantofyourarea,
howwouldyoumeasureitsquality
Demings14/7asaguideline
Discusstheimportanceofthe3CconceptinPCAPs
implementationofTotalQualityManagement
Youareplanningtoopenan
internetcafandhavesecuredthenecessary
capital.Youraimistoattract
bothregularcustomersandpassingtrade.Discuss
thekeyimplicationsofthisfor
themanagementofthebusiness.
Question
Whydoyouthinkthatcompaniesin
theUnitedStateswereslowtoadoptthe
qualitymanagementprinciples
Japanesecompanieshadusedtogainmarketshare
worldwide?
BeingthemanagerofXYZ,theISO
9000:2000certifiedcompany,whattypeof
problemsyouencounteredwhile
implementingISO9000:2000,andwhatstepsyou
tooktohandlesuchproblems?
Whichofthefollowingstatementsbestdescribethe
acronymSWOT?
Specific,Witness,Opportunities,andTime
Single,Weaknesses,Occasion,andTactics
Strengths,
Weaknesses,Opportunities,andThreats
Strategic,Weaknesses,Objectives,andTactics
WhichofthefollowingisNOTalawoforganizational
change?
Involve
everyoneaffectedbychangeinmakingit??
Bepreparedtolistenandobserve
Trustpeoplewithdignityandrespect
Understandthehistorybehindthecurrentculture
Themosteffectiveleaderscanbefoundinwhatpartof
anorganization?
Toplevel
management
Midlevelmanagement
Lowestpaidwageearner
Allofthegivenoptions
Whichofthefollowingcharactertraitspromote
successfulteamwork?
Honesty
Controlling
Accountability
Bossy
Whichofthefollowingstatementsoutlinesthe
relationshipfactor?
ISO9000andtotalqualityarenotincompetition
ISO9000andtotalqualityarenotinterchangeable
ISO9000iscompatiblewithtotalquality
All
ofthegivenoptions
Whatistheonlytooloftheseventoolsthatisnot
basedonstatistics?
ParetoChart
Fishbone
Diagram
ScatterDiagram
Histogram
WhatportionoftheQFDhouseexplanationiswhere
customerrequirementsareconvertedintomanufacturingterms?
Thewall
Theroof
Themiddle
Thebottom
ThemostcommoninhibitorofSPCis:
Inadequatetraining
Lackofresources
Failuretohaveprocessesundercontrol
Lowproductionrates
LittleQregardsthecustomeras:
Thepersonwhobuystheproduct
Allpeopleinvolved,internal,andexternal
Thedecisionmaker
Havingcontinuallychangingneeds
Whichofthefollowingbehaviorbestdescribesthe
conceptofbenchmarking?
Unethical
Illegal
Industrialespionage
None
ofthegivenoptions??
Whichofthefollowingstatementsisconsideredtrue
concerningtheaffectsofglobalintegration?
Ithashelpedfueleconomicgrowththroughoutthe
industrializedworld
ItcanbetheAchillesheelofeconomicgrowth
Downturnsinonecountrycannowhavearippleeffect
thatquicklyspreadstoother
countries
All
ofthegivenoptions
Whichofthefollowingstatementsisnottrueabout
TotalQualityManagement(TQM)?
TQMisfocusedonimprovingproductandcustomer
servicequality
TQMisexpensivetoinitiate
TQMrequirestopmanagementsupport
TQM
requiresISO9000certification
Whichofthefollowingmaybeadimensionofquality?
Performance
Conformance
Reliability
Durability
AccordingtoJurantrilogy,qualitycontrolinvolves
whichofthefollowingprocess(es).
Assessmentofactualqualityperformance
Comparisonofperformancewithgoals
Actionondifferencesbetweenperformanceandgoals
All
ofthegivenoptions
is
bestknownforhiszerodefectsmanagement.
Crosby
Deming
Juran
Theneedtoimproveanorganizationsfinancial
conditioncorrelateddirectlywiththeprocessofmakingandmeasuringquality
improvements.
True
False
SWOTAnalysisistheonlystepneededinthestrategic
planningprocess.
True
False
Theconceptofqualityhasoftenbeendefined,froma
transcendentview,asinnateexcellence.
True
False
QualitymaterialsproducedbyJuranhavebeen
translatedinto12differentlanguages.
True
False
Philosophyhelpsustounderstandpeople,interactions
betweenpeopleandcircumstances.
True
False
Accordingtoviewqualitymeansmeetingor
exceedingcustomerexpectations.
Poorlytrainedoperatorisanexampleof.
SixSigmawasdevelopedbytoimproveitsbusinessprocesses.
ISO9001andISO9004areknownas.
Scatterdiagramisusedtomeasurebetweentwovariables.
QuestionNo:26(
M5)
Explainthetotalqualityphilosophyoftraining.
QuestionNo:27(
M5)
ExplainthepurposeofaParetoChart.Giveanexample
ofwhenitshouldbeused.
QuestionNo:28(
M5)
Whydosomequalityinitiativesfail?
QuestionNo:29(
M10)
Defendthestatementthattheoperatoroftheprocess
shouldbetheowneranddataplotterofthecontrolchart,asopposedtoa
personfromqualityassuranceorengineer.
QuestionNo:30(
M10)
ExplainthefollowingstatementSuccessful
implementationofempowermentrequires
changeinthecorporateculture.
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