Working with and leading people

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Introduction
Working with and leading people are an essential issue or topic for all business
students. This topic instructs how to lead efficiently. In this assignment I apply my
knowledge expanded from this component on City link a popular delivery company. City
link is the leading delivery organization of UK that successfully operates in UK and more
above the world since 1969. It makes yearly revenue more than 320m which
constructs City link the promoted leader of this field (City Link, 2014). I talk about the
city link`s selection, recruitment and retention procedure and about its operational
culture.

Task-1
Using recruitment, selection, and retention procedure
Human resource is an important issue of every association. The achievements of every
association depend on innovative, skilled, committed and creative labor force. So every
association pays their concentration on their work force or human resource. Because of
all association like to get creative labor force, innovative and skilled; the recruitment,
selection and retention process is especially essential for every business. The
enrollment of new associate necessitate different document, requests to obey unlike
statutory rule, go beyond a chronological process of assortment etc. Primarily the
recruitment, selection, retention processes are the responsibilities of human resource
division of an association. The human resource division of an association prepare
necessary document to choose new associate, take part in assortment process by
obeying different regulation and rules. This component of the assignment talk about the
document that needs for selection and recruitment of new employee, ethical
consideration to the recruitment and selection process and the impact of legal
regulatory, the process of taking part in collection process and my own input to the
selection process of City link.

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AC 1.1 Documentation to select and recruit a new member of staff

City link categorize the haring require of 5 new employees, 33 drivers and 2 new
administrators. The human resource department of City link wants to prepare the
subsequent document for the selection and recruitment of new employee.
Approval of recruitment
The recruitment procedure is ongoing with the approval of recruitment from the authority
of the association. The concern divisions of the association who needs new staffs mail
a draft with position explanation and document that explain the required education and
skill for the post. After appreciating the draft, the authority of city link sends it to human
resource division of city link. The recruitment and the selection process of city link will
not be in progress until the authority of City link gives the appreciation of recruitment
appeal of concern division to human resource division. The approval must contain the
electronic duplicate of the advertisement and draft description.
Position description
Before giving advertisement, city link must involve to explain the position for which it
departing to recruit new associate. Position description is an essential for every
association because the association cannot alter the position of the job after it is
advertised. The position description of the job must be accepted by the authority of the
association. The position description contains the responsibility and duty of the position,
the workings have to be done and actions concerned with the position. The human
supply managers of city link explain the post as administrator and deriver. The post of
general employee is operational employee.
Advertising
Advertising is an essential duty of recruitment process done by the human supply
division of the association. The post advertisements of city link need approving by
executive director of human resource division of city link. By the announcement the
association gathers the probable applicant for required post. There are dissimilar media
for giving their post advertisement such as giving advertisement in print media, online
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advertisement, open advertisement, electronic media etc. The human resource division
of city link will decide in which media they will use for generous advertisement (City Link
in 2014). The job advertisement also contains required skill, the vacancy
announcement, term related to payment etc. Human resource division of city link is
obligatory to obey the advertisement law before giving the announcement. The
advertisements for dissimilar post of city link are specified belowFor operational employees
Closing date: 30/10/2014
Location: West Bromwich
Salary: 15000 per annum
Types of employment: Full time
Hours per week: 40 hrs per week
Job vacancy: 5
City link is leading delivery company of UK. It now offers high self encouraged. Creative,
innovative, having affirmative core self development candidate to bond our association
as an administrator to run our company successfully.
Job responsibility of the position Co-operate with role in city link functional level.
Maintain a greatly professional activity with sub-ordinate and superior.
To guide up the worker of functional level.
To compact with vary parties in support of city link.
Supervise the work of the worker of functional level.
Evaluate the performance of worker of functional level.
Assessment of work of functional level.
Helping other division by providing needed information, data and report.

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 Maintain efficient working relation with other inner department such as human
resource

division,

dispatch

department,

financial

department,

planning

department.
Required proficiency and education Applicant must have a background in business. Preferably BBA major in
Operational Management.
Candidate must have working license of UK.
Containing cultural understanding about the other countries of UK.
Applicants have earlier working understanding in any deliver association in
Operational level.
Applicant must proficient in English language and other language of UK.
Applicant must have good quality of communication skill (City Link, 2014).

For drivers
Closing date: 30/10/2014
Location: London
Salary: 1000 per annum
Vacancy: 33
Types of employment: Short-term.
Per week working hours: 40 hrs per week
Job responsibility for the position Essential to maintain supportive relation operational relation with co-worker.
Agree to go where the company wants to place in UK.
Take part in the method of unloading and loading of vehicles.
Response surely to any transform in organization.
Liable to deliver the products on time to any situate of UK.
Maintain brilliant trained skill.
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 To deliver products in securely (City Link, 2014).

Knowledge, skill and experience for the position Positive and flexible attitude for working.
Creative, innovative, self motivated.
Familiarity to work in group.
Outstanding communication expertise.
Basic knowledge in driving law, English,.
Necessary to have actual UK driving license (City Link, 2014).

For administrators
Closing date: 30/10/2014
Location: Newcastle
Salary: 30000 per annum
Types of employment: Permanent
Job vacancy: 2
Hours per week: 40 hrs per week
Job responsibility for the position Administrator has to meet up the goal of association on weekly, monthly, yearly
basis.
Observe the cost of delivery and organization cost her or his branch.
Administrator has to keep the safety and health regulation and the policies of
SHE.
Maintain outstanding trained relationship.
Need to work in group.
Have to co-operate in city link`s company strategy and decision.

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Skills and experiences Applicants must have background in business discipline. Preferably MBA major
in Management.
Lowest ten years functioning experience in any delivery association.
Outstanding communication skill.
Applicant must have familiarity of socio economic culture of UK.
Applicant must competent in English and other language in UK (City Link, 2014)

AC 1.2 The impacts of legal, regulatory and ethical considerations to

the recruitment and selection process
The recruitment and selection procedure is going away from some legal rules and legal
suggestion. When the human supply managers of city link start staffing process, she/he
should be conscious of some rules and regulations. All associations are bound to trail
those laws. The impacts of regulatory, legal and ethical concern to the recruitment and
selection procedure are described belowImpact of sex biasness or discriminatory act
City link is hurdle to continue the sex biasness act. If any applicant is capable for their
work whether the individual is female or male, city link is hurdle to hire her/him. It cannot
categorize in the view of sex.
Impact of relation of race act
If the post advertisement entitles for fastidious race or nationality, it will split the terms of
relation of race act. The individual who has lawful work agreement in UK is capable for
the post of City link despite to her/his race or nationality.
Impact of equality (age) rules and regulations
Both old and young people get similar benefit in recruitment and selection procedure. If
the human supply managers of City link provides special rights to any of the two group,
it will be illegal and split the terms of equality (age) rules and regulations.

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Impact of law in advertising stage

When the human supply manager give commercial of a post, she/he should make
definite that it is not discriminatory beside any age, ethnicity, sex, gender, nationality,
race etc.
Impact of law in interview stage
Interview procedure of city link should obey the act. The consultation board should not
inquire any question that distress one`s nationality or religious view. They should not
apply any bigot comment. They must avoid personal biasness and treat people equally.
They must not treat disable one in discussion as a disable.
Impact of right to employment
The interview board must check whether the applicant have official right to employment
in UK or not. They must check the illicit record of the applicant.
Impact of statement of employment
The new worker has to obtain a statement of service that contains all conditions about
his holiday, salary, hours of work etc.

AC 1.3 Take part in the selection process

After giving commercial the next task of human resource division is to obtain part in
selection procedure. The human supply manager plays an important role in selection
procedure and how the human resource division takes part in selection procedure is
given belowSelecting recruitment and selection panels
The human resource division selects enrollment and selection panel for choosing
worker for appointment. The associate of enrollment and selecting panels are chosen
by the human supply director of city link. City link is going to occupy three types of new
employees. The recruitment and selection panel obtain the interview of new applicant.
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Short listing
After receiving submission of applicants, the staffing and selection panels make a short
list of candidates by using dissimilar short listing technique. Some accepted short listing
techniques are written exam, taking examination by using MCQ examination, IQ test
etc. After receiving the short list the human supply division arrange interview for short
listed applicants.
Interviews
The staffing and selection panels of city link obtain the interview of chosen applicants. In
interview they inquired question about, their background, themselves, their educational
background, cultural background, about their knowledge, their experience etc.
Appointment
The staffing and selection panels advise for the candidates who assure the selection
panels by accomplishing minimum standard for those posts for final selection. The
human resource division gives final selection statement to those candidates who are
suggested by recruitment and selection panels.

AC 1.4 Evaluation own contribution to the selection process

In this assignment I take part in organizing documents essential for selection of staffs.
Then I provide advertisement to assemble staffs. I also take part in choosing the staffing
panels for selection of new personnel for city link. I co-operate my job in short listing
candidates and take part in giving meetings. I co-operate my job from organizing
document to assign new staffs.

Task-2
Understand the styles and impact of leadership
Leadership or guidance is very essential responsibility of managers. A manager is a
leader and a leader also can be a manager. A leader can lead more important role than
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a manager can accomplish. There are many kinds of leadership. Every types of
leadership or guidance have some positive and negative impact on leadership or
management. City link is going to expand their network and increase their workforce by
forming a new partition or division. This part of the assignment regarding leadership
styles essential for this new partition or division, types of quality essential for that leader
and special motivational technique.

AC 2.1 Whether the person has the qualities or traits of manager or

leader
City links Board of directors make a decision to open a new partition or division to
increase their workforce and expand their network. They also provide work for a person
who takes the all the duties of the new partition or division. Now the issue comes
whether the person has the qualities or traits of a leader or manager. In normal view the
person must have the qualities or traits of a leader. The argument for why the person
must have the qualities or traits of leader is given below:
The person is in charge for a new partition or division. If the person has the
qualities or traits of a manager only, he will not be able to continue the
division effectively; he will also need to lead the division.
The leader has the qualities or traits of leader as well as the manager.
Because if a person has not any managerial capability, he will not be a
manager. But the leader has some unique traits which help to continue the
new partition or division more effectively.
The person should have the qualities or traits of leader because he has to
guide the partition or division besides manages the partition or division to
profitability.

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AC 2.2 The management or leadership approach should be followed

by the person
There are dissimilar types of management or leadership approach. Those are autocratic
leadership,

paternalistic

leadership,

laissez

faire

leadership,

transformational

leadership, democratic leadership etc. In my view the democratic leadership is most

excellent and the answerable person of the new partition or division should follow the
democratic leadership approach to lead the new partition or division.
Autocratic leadership
Autocratic leader stays stringent; close organize over groups by keeping close ruling of
procedures and policies given to groups. To maintain main importance on the division of
the strict leader and their groups, these kinds of leaders build it sure to only build a
separate professional affiliation.
Paternalistic leadership
The method a Paternalistic leader works is by performing as a father form by taking be
concerned of their subsidiaries as a blood relation would. In this method of leadership
the leader provides complete apprehension for his groups and workers. In return he
accepts the entire loyalty and trust of his citizens. Staffs under this method of leader are
estimated to become completely dedicated to what the leader thinks and will not
endeavor off and work separately.
Laissez faire leadership
Laissez faire leadership style is where all the privileges and control to make judgments
is completely specified to the employee. The laissez-faire approach is occasionally
illustrated as hands off" management style because leader assigns the responsibilities
to their groups while provided that little or no path to the groups.
Transformational leadership
Transformational leader is a kind of individual in where the leader is not incomplete by
her or his groups opinion. The key purpose is to effort to alteration or transforms her or
his groups needs and forwards their idea. Leaders that trail the transformation
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leadership style dispute and motivate their groups with a intelligence of excitement and
purpose.
Democratic leadership
Democratic leadership is a structure of contributing leadership. In this style the worker
join in the decision-making-process. Earlier than taking decision manager take the view
of better-quality. In the democratic leadership the worker is not out of dependability. So,
the individual should go after the democratic leadership style.

AC 2.3 Comparisons among different types of leadership style

Amongst all types of style of leadership the democratic leadership is most excellent.
Because in the style of democratic leadership all staffs are join in decision-makingprocess. As a result, they are encouraged. If the individual goes after the style of
autocratic leadership, it will raise disappointment amongst member of staff. Because in
the style of autocratic leadership where only the manager takes all the decisions. If the
individual goes after the style of paternalistic leadership, it will also have the option of
increasing disappointment amongst member of staff. Because in the style of
paternalistic leadership no member of staff is given autonomy, all assessment is taken
by the managers. But in actual case member of staff claim autonomy and they want to
get part in decision-making-process. So, the style of paternalistic leadership is not
appropriate for city link`s new partition or division. In the style of laissez faire leadership
all staffs are assessment maker. So, it makes clash amongst the member of staff for the
reason that the manager does not cooperate any part in decision making. The style of
Laissez faire leadership is not appropriate for new division. So, I can fulfilled that the
style of democratic leadership is most excellent for city link`s new partition or division.

AC 2.4 The ways to motivate staff to achieve objectives

There are various style of motivational approaches for inspiring staffs to attain
objectives of association. Those are Maslows hierarchy of need theory, X & Y theory
and two factor theory. City link be supposed to use Maslow`s hierarchy of need theory
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to motivate member of staff to attain its objective. City link trail Maslow`s need hierarchy
theory by following thingsReasonable payment
City link be supposed to make sure a sound salary for all staffs. If all staffs get a
attractive salary, they will be encouraged. Because it accomplish their corporal needs
and help to accomplish their mental needs.
Treat all employees with respect
The tradition of treating all staffs with admiration is a connecting issue to inspire the
member of staff. For the reason it completes the need of social respect and social
prestige.
Besides Maslows hierarchy of need theory city link be supposed to trail dissimilar
motivational technique to inspire staffs.

Task-3
The ability to work effectively in a team
AC 3.1 The benefits of team working for an organization
Group work or team work is very much useful for the accomplishment of the business
itself. The most admired faith is that team is the most excellent way to allocate the
talents of the team associates. When the team associates are not independently liable
for their achievement or crash, but they can be depended on one another. This
unanimity of skill and knowledge make the system to achievement. Here we can
converse some positions about the way how team effort can contribute to the
achievement of the City Link.

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Efficiency growth
Team work or group work is an essential key to develop competence in the work
business. It assists to close the duty quickly and with great efficiency. If anyone tries
independently, he cannot complete his duty so quicker. It assists to help for the duty
amongst the staffs that can diminish the work surpluses. The staffs can allocate their
thoughts in many zones. They can also allocate their tasks. It also diminishes the stress
of work for the interrelated employers, they can allot to the other associates to avoid the
surplus and stress. When they allocate their thoughts and tasks, the staffs may have
their work field of their personal and by these they can create an incorporated
performance.
Develop employee relations
Team work is a lot supportive for the member of staff relation in the association like City
Link. When the staffs of the City Link work jointly, it gives a better prospect to make a
attachment with one another and that also covers the method to build up relations
amongst them. The corporation generally makes the efficient team, and they effort on
different assignments. When they build a successful conclusion in their duty, they feel
proud and valued. When they effort jointly in a group, they try to recognize the worth of
the other individual in the group or team. They value others, they also receives many
helps concerning decisions and ideas in their group. They also belief the other
associates of the team, this belief is very much supportive to make up member of staff
approval and the opportunity to build up the member of staff relation within the
association.

AC 3.2 Demonstrate working in a team as a leader and member

towards specific goals, dealing with any conflict or difficult situations
City Link has to appear different condition in their daily organizational responsibilities.
They typically solve their difficulty working jointly in a group. They are a lot target
oriented in their group work. As a member or as a leader they are very much victorious

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in their group work. People can judge their group roles by applying the Belbins group or
team roles form or model in the organization.
Coordinator
The coordinator is measured as the self oriented manager or leader. This individual is
liable and a lot dedicated to the group objectives and goals. This individual always
believes positive in his task, he tries to encourage others to create them devoted about
the task.
Shaper
The shaper is mainly shaped the work of the group or team. He is a lot task oriented
leader. He is full of power or energy, high inspiration to succeed the race of the test.
The individual is a lot dedicated to complete the work and always form others to attain
the purposes of the team. This individual may make challenge, make advice, and be
disagreed or agreed to attain the managerial goals. The individual will have a violent
mood in the detection of the attainment of goals.
Plant
The plant has the part of idea creator who is full of soaring introversion and IQ. They are
intensely concerned about the interior issues rather than judgment details.
Resource investigator
Resource investigator is the individual who always explores occasions and makes
different agreements.
Implementer
This type of associates work in very cool mind, they contribute mutely and contribute a
lot with their effort.
Monitor evaluator
These people evaluate the presentation of the group or team. The people generally
contribute a lot in the serious situation. They help to take choice in the position.
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Team worker
They contribute very much to the purpose of the group or team performing the groups
main duty.
Finisher
The people try to center on the manner to finish the duty they are allocated.
Specialist
This individual is a lot helpful for his technological skills which are in unusual deliver in
within the group or team.

AC 3.3 Review the effectiveness of the team in achieving the goals

The group or team of City Link is a lot successful in the viable world. While operating in
the other surroundings, they need variety of experience and knowledge. The group of
the City link has the variety of knowledge in their group that helps them to defeat the
challenges they generally faces. Team work wants proper moral code of manners in
operating with different citizens in the group. They should have appropriate respect to
their other associates. This helps them to work efficiently and effectively in the group.
The group also follows the Belbins team role model which has different features to
make the group so much helpful and effective. For the group of the City Link they have
the suitable roles to complete the goals of the association.

Task 4
The ability to assess the work and development needs of individuals
AC 4.1 Explain the factors involved in planning monitoring and
assessment of work performance
The new staffs should be considered their presentation or performance. People can
think some ways by which City Link can determine and monitor their performance.
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 Setting up random methods

The city Link can utilize quality control random methods in the association. The
workers are supposed to not conform the inspection time to make them aware
every time. They will be very much helpful in their work to exceed their check
standard.
Surveying clients and customers
City Link should create survey their customers and clients about their service
as the technique of determining the employees presentation.
Performance appraisal
The organization should made proper performance appraisal for the staffs. It
should follow the performance quality of the staffs who are providing the
services.
Appraisal interview
City Link should assemble formal assessment interview to determine the
performance of the employees. This will assist to know the staffs and their
attitudes and qualities.

AC 4.2 Plan and deliver the assessment of the development needs of

individuals
City Link is a lot famous for its works and services within the Ireland and England. They
are also trying to set up their rising business in the external world. In this procedure, it
needs to supply their new staffs with highly skilled learning and training. Initially we can
recognize effective learning methods.
Training needs analysis
The company has to study the training need initially. People may think about a few need
assessments.
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 Organizational analysis: goals, objectives and strategies.

Individual analysis: analyzing the possible applicants and instructors who are
implicated in the process.
Analyzing the task or work: City Link has to evaluate the main duty of their
staffs that need the guidance.
Analyzing the presentation or performance: the guidance must be provided
with stand on the presentation they are screening.
Analyzing the substance or content: City link should be clear what kinds of
information, knowledge and experience they desired in order to run their
business duty.
Training appropriateness analysis: City Link should be made sure about the
appropriateness of the guidance. They must present with suitable guidance
which really supportive.

The training process

The training process contains some steps. Those are pointed here

Objectives of the organization

Assessment of needs

Gap among the training process

Objectives of the training

Trainees selection

Training Methods and Mode selection

Choose earnings of estimating

Training of administer

Training evaluation

AC 4.3 Evaluate the success of the whole assessment process

The staffs must give the guidance to work efficiently and effectively in the varying
environment. The new staffs need the direction guidance for their staffs. After providing
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the guidance, they also have to to evaluate the appraisal of the guidance process. The
appraisal process includes the survey to evaluate the consequences of the guidance.
They have to appraise the result of guidance measuring of the productivity or job
performance.

Conclusion
In fine the leadership is the vital factor to complete in the new duty in new surroundings.
There are various leaders who can compose radical transform to the association and
make the association proficient to work in the shifting background. The leader can face
the challenges which are false in the new managerial surroundings. If the staffs follow
and observe proper leadership then the association can be victorious in the viable
world.

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