Вы находитесь на странице: 1из 5

KAMRUL ZAMAN

H: 02 9953 6449 | M: 0421 924 691


E:

CAREER PROFILE
I am an enthusiastic and committed IT Support and Project Management Professional with considerable
experience in supporting businesses and executives. I possess a strong track record in customer and
vendor (3rd party) relationship management, IT Security and training clients and users in the use and
operation of IT systems in diverse environments for a small to large organisations. I enjoy working both
independently and as a member of a team and quickly adopt and apply new technologies.

TECHNICAL SKILLS

IT Security
Office 365
Networking
Citrix
SOE
ITIL

Windows server 2003 to 2008R2


Windows XP to 8
Ghost Imaging
Front Range-DSM
IT Training for End Users
PRINCE2- Project Management

AS400 & Tivoli Storage Mgr


VMware
Cloud Computing
Active Directory
SCCM
Exchange 2003-2010

QUALIFICATIONS & VENDOR / INDUSTRY CERTIFICATI

PRINCE2- Project Management Foundation with APMG, Dec 2013


Foundations of Cloud Computing - EXIN Certified, Nov 2012
CCA: Citrix XenApp 5.0 for MS Win Server 2008, Feb 2012
ITIL V3 IT Service Management-EXIN certified, 2011
MCP - Microsoft Certified Professional, EXCOM Education, 2009
Linux+ SUSE CompTIA Certified, EXCOM Education, 2009
Network Engineering (Tertiary Qualifications in IT - 2 year Diploma) AICL, 2006
Certificate IV in Training and Assessment NSW TAFE, 2012
Web Page Designing Cyber College, 2003
CompTIA Security+ (coursework completed), ISO and US Department of Defense approved, 2015
MBA in Project Management, Chifley Business School (part time-fully online), 2014 to ongoing

EMPLOYMENT HISTORY

Currently, overseas to visit family from Dec 2014 and expecting to be back by late Feb 2015
then available immediately.

Dec 2011 Nov 2014


IT DESKTOP SUPPORT ANALYST
AVON Products Inc. Sydney
AVON Products Inc. is a leading global beauty company with $10 billion in annual revenue. As the world's
largest direct seller, Avon markets to women in more than 100 countries through 5.4 million independent Avon
Sales Representatives. I work as part of the Network and Infrastructure team for Australia and NZ.
Responsibilities

Working through ITIL processes with BMC Remedy ITSM applications (Incident and Problem Mgmt.),
providing IT support to Avon associates & Executives by email, phone and onsite mode and setting up and
maintaining users/computers rights and permissions according the Local and Global IT Policies and
Securities.
Troubleshooting Desktop, Laptop, MFDs, Lotus Notes, Office 365, Smart phones, Tablets, issues in
Windows (win XP to Win 8 and server 2003 to 2008R2), Mac OSX, CITRIX & VMware Environments and
Updating Technical Documentation on SharePoint
Deploying and Configuring CITRIX WYSE Thin Clients, building PCs/laptops with the SOE standard
through Ghost Imaging tools and DSM (Front Range) and managing and maintaining computers and user
accounts through Active Directory Domain and IBM iSeries AS400 servers
Administering AVAYA Phone Systems, setting up conference room (Telepresence Video Conference and
others), managing and maintaining external vendors, including Dell, Apple, HP & Microsoft Hardware and
Software licensing, monitoring server performance through Nagios and Foflight and performing back-ups
and restores with the IBM Tivoli Storage Manager.

Key Achievements
As part of my deployment project, I have successfully built (with the SOE and in-house business applications)
and deployed PCs and laptops for the IT, Finance, Order Processing and HR department (100+ PCs/laptops)
with a very minimal business disruption. I regularly received excellent feedback from the business users and
my manager on the quality and responsiveness of my PCs/laptops rollout project.
In addition to this, I have successfully completed a Print Server Migration Project, where I have created the
Business Case and Project Plan as well as submitted a Closing the Project Report with PRINCE2
methodologies as a practice. I was also heavily involved in our Windows 8 migration Project, Office 365
Migration Project and Printers Audit/Consolidation Project for over 300 users for our head office.
Because I enjoy getting involved in the greater company culture, I joined the Believers and Achievers
Committee at Avon. As a Committee Member, I analyse the nominations based on the Business Value and
select the best one out of them for the Award. There around 10 members in the committee out of over 300
employees and 2 to 3% of the employees get opportunity to become a member in the committee.

Apr 2012 - Jul 2012


MIGRATION PROJECT SUPPORT
FOCUS Business Technologies, Sydney (After hours project work)
This work for investment bank JP Morgan involved commissioning, decommissioning and setting up PCs,
Laptops and Cisco IP Telephony according to demanding organisational standards and ensuring that all the

Apr 2010 - Nov 2011


IT TECHNICAL SUPPORT OFFICER- LEVEL: 1 TO 2
STRATATEL LTD, Sydney
STRATATEL is a leading provider of (Managed Services) TEM-Telecommunications Expense Management,
cost recovery and PEM-Print Expense Management software solutions designed for increasing profitability and
improving operational efficiencies. The company has offices in Sydney (Head office), Melbourne, Brisbane,
Perth and Adelaide and also services overseas clients in Singapore, Malaysia, UK and South Africa.
As a Technical Support professional, I provided application support on PEM-Print Expense Management
application (follow&go and others) to the office managers and legal professionals for over 500
clients/companies and most of my clients were from legal firms.
Responsibilities

Primarily responsible for receiving support calls, monitoring email queues, providing 1st/2nd level support
by ensuring that calls are logged into CRM (Salesforce.com), investigated, followed up and resolved while
also working to ensure that appropriate and timely information is delivered to the customer and adhering
to strict KPI's and SLA's
Installing and troubleshooting follow&go and other print solutions related hardware and software for the
clients, resolving technical issues of basic SQL Database, PCs, CISCO and other PABX, Networking
(LAN/WAN) and MFDs (Canon, Fujitsu, HP, Konica Minolta and Ricoh etc.)
Managing IT assets and software licenses, installing and troubleshooting software on servers/PCs and
working through Active Directory - onsite or via Remote Access
Cooperating with sales team on product demonstration, performing Systems Review/Analysis to ensure
that services that are delivered in alignment with industry best-practice and meet the expectations/SLAs of
clients

Key Achievement
Due to staff shortages, I was the only person available to take calls from our 1800 service number. Through
redirection to my desk, I was also taking calls for another branch office. I was taking and handling calls that
were normally handled by four technical support staff. This situation continued for approximately three weeks.
For my efforts, I received commendation and formal thanks from my manager.

Oct 2003 - Feb 2008


DEPARTMENT MANAGER - SALES SUPPORT & PRODUCT MANAGEMENT
Woolworths Ltd, Sydney
Woolworths Ltd is the largest retail company in Australia with the total revenue of A$ 59.56 billion (in 2013).
In my role at Woolworths I managed the day-to-day operations of the Perishables Department and its 5-6 staff.
This was a challenging role that combined operational and business management with staff supervision and
development including a high level of customer service and product knowledge. One of my duties was to
identify any skill gaps and provide training to improve the skill and knowledge of staff, especially when any new
product or technology was introduced. I also acted as Team Leader for the WHS committee.
Responsibilities

Developing business plan and sales strategy for the market to ensure attainment of company sales goals
and profitability
Managing a small team of 4/5 staff, adhering to all company policies, procedures and business ethics
codes and ensure that they are communicated and implemented within the team as well as monitoring
Food Safety and WHS issues
Attending/conducting managers/team meeting and providing timely feedback to senior management
regarding performance and managing and controlling expenses to meet budget guidelines. I also assisted
in the development and implementation of marketing plans as needed

Key Achievements
My main task at Woolworths was to maintain the standard of the customer service and stores presentation as
well as increase sales in my department. The company set stretch targets and allocated set budgets and staff
hours to achieve sales. I would achieve my targets 90% of the time and exceed them by 8-10% the remainder.
One Christmas, I was awarded a $500 gift voucher for the largest percentage increase in sales for my
department. I donated my award to our social club.
Due to my outstanding job performance I was offered training for a Certificate IV in Retail Management.
Only 2-3% of employees get this development opportunity. (I did not complete this course as I left Woolworths
to continue my career in IT).

Feb 2014 Aug 2014


PROJECT MANAGER
Amanark Organic Farm, Sydney - Volunteer work
I was assisting the client to establish a successful Organic Farm. I helped the client for free of cost because I
really believe and respect their business goal, which is helping our country and people. Our intension is to help
the environment and people by growing organic food and vegetables without damaging our environment by
using chemicals to grow the foods, which is a big risk for our community and country as well. I have visited the
farm and created a Business Case and Project Plan. I also conducted regular meetings with the client to
inform/discuss the progress of the Project. This also helped me to implement and learn PRINCE2 Project
Management methodology as a Project Manager in real life.

HEADING

Вам также может понравиться