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VIASINC Apollo Training





Apollo is one of the major Global Distribution Systems (GDS)
(or CRS) used in North America by airlines, travel agencies,
Internet booking sources and other travel companies for sales,
accounting, inventory managment and communications. Apollo
is owned by Travelport and is sometimes referred to as "Galileo,"
another GDS system with whom it shares some functionality.
This guide is designed to be used with the VIASINC Apollo
Introduction, Comprehensive and Conversion Courses or as a
reference when working in the travel industry. All of the formats
in the guide are taught in the VIASINC Apollo courses, though
formats grouped together may not be taught in the same lesson
or course. The Format Recap at the end of each online lesson
(or workbook lesson) should be your resource for determining
which entries are taught in each lesson. You will not be expected
to know formats listed in this guide that are not taught in your
course. Course outlines appear in an Appendix.
Using formats to operate Apollo is called using the "command line
interface." There are point-and-click interfaces to the command
line, but using formats to operate Apollo is the fastest and most
efficient way to look up information and process reservations. It
is Apollo's "expert" mode and a good working knowledge of the
commands is an important part of your travel education that will
help you considerably when using Apollo in the field.
The VIASINC GDS Training System provides the most
comprehensive GDS training and the most realistic GDS
emulation available from any company. Take advantage of the
many features in the system and use the emulator often. The
more work you do in the emulator, the more proficient you will be
on live Apollo.

VIASINC Apollo Training




 



 

*

:
+

/
.
$

Display. Used to display parts of a Passenger Name

Record (PNR). Frequently used and appears in many GDS
entries
Hyphen or Dash. Used mainly for passenger name entries,
and displaying profiles
Colon. Used with certain GDS entries and often in
combination with the pillow
End Item. Used in many entries, often to string multiple
items of data together. Think of it as the word "and."
Pillow. Begins the Apollo remark entries, and is used in a
number of other GDS entries
Insert After Segment. Used when rearranging segments in
your PNR
Change Segment Status. Used when airlines change
segment status
Dollar. Used to begin tariff (fare) and pricing entries



 
*

$
:
+
.

ii

Produced using the equal sign (=) key

Produced using the left square bracket key ( [ )
Produced using the right square bracket key ( ] )
Produced using the semi-colon key ( ; )
Produced using the comma key ( , )
Produced using the period key ( . )

VIASINC Apollo Training




PNR and Air Reservations
Automated Fares and Ticketing
Car Reservations
Hotel Reservations
Amtrak
LeisureShopper
TIMATIC

1
28
39
54
61
64
67

 
 
Appendix A SSR Codes
Appendix B Status and Action Codes
Appendix C Destination and Travel Codes
Appendix D Car Special Equipment Codes
Appendix E Comprehensive Course Outline
Appendix F Conversion Course Outline
Appendix G Introduction Course Outline

69
71
74
75
77
88
94

iii

VIASINC Apollo Training

iv

VIASINC Apollo Training

   

  

SON/ZRH

Sign on agent with initials RH

SOF

Sign off

  

SB

Switch to agent assembly area B

! 
 
MD

Move down display

MU

Move up display

MB

Move to the bottom of display

MT

Move to the top of display

"
!
S*CTY/PARIS

Encode city name PARIS

S*CTY/CDG

Decode airport code CDG

S*AIR/BRITISH

Encode airline name British

S*AIR/BA

Decode airline code BA

SL*1

Access item number 1 from similar

name list

SL*L

Redisplay similar name list

S*HTL/SHERATON

Encode a hotel chain

VIASINC Apollo Training

S*HTL/SI

Decode a hotel chain

S*CAR/BUDGET

Encode a car vendor

S*CAR/ZD

Decode a car vendor

#$%% &

**-THOMPSON

Retrieve the PNR for passenger

Thompson

**-BOUVIER/LOUIS MR

Display the PNR for Mr. Louis

Bouvier

*C332JK

Display the PNR with record locator

C332JK

**24JUN-HUBBARD

Display the PNR for passenger

Hubbard with a departure date of
June 24

**C4E-HUBBARD

Display the PNR for passenger

Hubbard built at branch office C4E

**B-HUBBARD

Display the PNR for passenger

Hubbard built at any branch office

*UA23/2JUL-HUBBARD

Display the PNR for passenger

Hubbard on UA flight 23 on July 2

#$%% 

*R

Redisplay the entire PNR

*N

Display the name field

*I

Display the itinerary

*T

Display the ticketing arrangement

field

VIASINC Apollo Training

*P

Display the passenger data field

*C

Display the source line, name field,

last itinerary segment and receivedfrom field(concise format)

*PP

Display the phone field

*PR

Display the remarks field

*PT

Display the passenger ticketing

remarks

*PW

Display the mailing address field

*PD

Display the delivery address field

*EM

Display all email fields

*MP

Display the frequent flyer field

*PO

Display only the OSI messages

*PS

Display only the SSR messages

9D

Display all seat assignments

#$%  
$
' 
*L

Redisplay a similar name list

*3

Display the third PNR in a similar

name list


"(

 
I

Ignore any work done and clear the

agent assembly area

End a transaction, saving all work

done
3

VIASINC Apollo Training

ER

End a transaction, and redisplay the

PNR

R:PSGR+ER

Receive, end and retrieve in a

single entry

   
S/LAXORD

Display a schedule of flights for

LAXORD

S/LAXBOS+AA

Display flight schedule for LAXBOS,

AA only

S/12JULLAXANC

Display flight schedule for July 12

S/12DEC*12JANJFKGIG

Display flight schedule for a range

of dates (one month maximum)

S/YYZLHR+BA092

Display flight schedule for a specific

flight

S/A

Display flight schedule from

availability

)
   &

  
A23JUNYVRLAX

Display flight availability on June

23 from YVR to LAX at 8:00 a.m.
(default time)

A23JUNYVRLAX1P

Display flight availability on June 23

from YVR to LAX at 1:00 p.m.

A*

Display more availability

A*R

Redisplay the original screen of

availability