SAPNA. H.B.

Mob: +91-9972512400
E-mail: Sapnahb@gmail.com
CAREER OBJECTIVE:
To become a part of result oriented and highly successful team involved in
implementing Innovative ideas and seeking a challenging position in the
Service Management and service delivery field of the IT sector.
EXPERIENCE SUMMARY:

The Consultant has over three year of experience in resolving the

access related issues, requirement analysis, requirement gathering,
Strong accounting Knowledge, good understanding of project
management, Initiating calls with the Client and Preparing
various reports like SLA tracker, transferred tickets data, daily call list
report, Daily service requests tracker etc..,

Providing functional support to the end users using Oracle apps AP

module.

Also has over one year of experience in end to end administration

and HR activities.

EDUCATIONAL QUALIFICATION:
Course

Name
of
Institution/University

M.B.A

Institute
of
Business 2011
Management and Research
[IBMR]

76%

B.B.M[Finan
ce]

St.Johns
College
Management

of 2008

65%

P.U.C[PCMB
]

Sri
Aurobindo
College

Womens 2005

54%

S.S.L.C

Poornima English School

[HR]

the Year
Passing

2003

of Percentage

72%

Trainings:

ITIL Foundation and ITIL V3

WORK EXPERIENCE
Organization

Period

Designation

Birlasoft Inc

From 19th April 2010 to 12th

July 2011

Executive / Business
Analyst Oracle APPs
support [Oracle
AP,Purchasing Module]

From 21st Feb 2012 to 19th

July 2013

Mahindra Holidays
India Ltd

From 17th December

2008 to 17th
December 2009

Admin & HR Executive

JOB RESPONSIBILITIES IN BIRLASOFT INC

PROJECT DETAILS: GE INFRA ENERGY [WATER, WIND, OIL, GAS
AND POWER SYSTEMS]
From: April 2010 July 2013
CLIENT GE ENERGY, USA.
Role-Team member
Team Size-9 [7-In Bangalore GDC, 2-In China GDC]

Description:
This GE energy project is the part of GE Infra Supplier management where
we need to
Provide support to the GE energy suppliers, buyers, requestors, end users,
Internal GE
Employees.

Roles:[L1 and L2 support]

1. Analysing, classification and categorization of Incidents /
Service calls into Business, Functional, technical and develop a
textual template for requirements.
2. Act as a liaison between the business area experts and the technical
team. Provide active support to team in resolving issues
3. Taking care of both Hierarchical escalation and functional
escalation issues.
4. Initiating Calls with Global commodity leader /Super buyers/
Sourcing approvers / project managers in order to resolve
escalations and to fasten up the process of resolution.
5. Adhere by SLA and Cycle time to resolve an issue, so that the
services produced meet the needs of the business and customers.
6. Organized data in reports by preparing various daily, weekly and
monthly reports,
Also highlighted data with alerts.
7. Provide assistance to the users for their queries relating to the
purchase order, Web Invoices, manual invoices, online payment
requests, receipts, immediate payment, Invoice cancellation, tax
issues,releasing invoices from hold etc..,
8. Strong working Knowledge on TSG service now, Support central
requests and other major issues.
9. Extensively used SQL Developer and Oracle apps AP,Oracle
apps SSP5 module in Data extraction.
10.
Identify and escalate incidents which need immediate
attention. Identify and define the customer needs, provide a
framework for understanding and simplifying complex issues.
11.
Strong follow up on mails, Service requests/Service
calls and Web-Ex requests.
12.

Giving access to the users based on their roles.

13.
Gathering Business Requirements and completely understand
the business needs before defining a solution.

Issues which we support are as follows:

Invoice is on Hold [Receivings hold, tax hold, price hold etc..,]

Invoice Cancellation
Invoice flow from Oracle Instance to AP tool / Invoice life cycle.
Modify the payment terms
Changing Banking Information and remittance address
Mapping GSL number and Verifying whether the Legal entity is
updated correctly or not
Voiding the payment and re-issuing the payment to different
pay sites
and new bank account.

Invoice is in validated status.

Expediting the payment of an invoice[Both manual invoice and
web invoice]
Internal billing System issues
Providing wire transfer and EFT payment details.
Online request not reflecting in AP [Interface issue]
Following up of the status of various workflow requests with
different internal / external teams.
Working with Internal GE employees to get the Tax Exempt
certificate for suppliers
Routing the issues / incidents to L1, L2 and L3 team
respectively.
Updating receipts, Expediting and cancellation of Purchase
orders.
Help in Invoice processing.
Contacting the buyer for getting sourcing and finance approval
to expedite the suppliers payment for an invoice
Following up with the receiver / requestor to update the receipts
so that invoice payment will not be delayed.
Dealing with other Internal teams if there is a mismatch in the
receipts flow /
Receivings from Oracle 11i to APSS application

Environment Oracle SQL Developer, TSG service now, Oracle

E-business suite,APSS [Accounts Payable Self service tool],
Mark view 170 system, IDM tool [Moris], SAM, SAP AP
module,SMF look up table etc..,

JOB RESPONSIBILITIES IN MAHINDRA :

1. Taking care of End to end admin activities.
2. Co-ordination with head office and other Branch offices and
between the different Departments, Background Verification of
Internal Employees.Handling walk- in customers and brief the
customer about the Membership of holidays. Taking references
from the customer and forwarding the same to different sales
team.
3. Following up on internal employee reference and scheduling
the interview accordingly.
4. Assisting in payroll processing and maintaining employee
leave records.
5. Co-ordinating with consultancy firms regarding joining / exit
formalities of employees.
PERSONAL INFORMATION:

Date of Birth
Marital Status
Fathers name
Mothers name
Nationality
Personality Traits
working, Self-

:
:
:
:
:

31st March 1988

Single
Basavaraj.H.A.
Kamala K.P.
Indian
:
Excellent Communication skill, Hard
Confidence, Time management,

Active listening and

Languages Known
Permanent Address
Jnanajyothinagar
E-mail
Contact

Analysis Skill and Quick Learner.

English, Kannada and Hindi.
:
#7,1 st floor, near BSNl office,

Jnanabharathi, nearby to Bangalore

University, Bangalore-560056
: sapnahb@gmail.com
: +91 99725 12400.

I hereby affirm that all the particulars given above are true to the best of
my knowledge and Correct.

Date:
Place:
[SAPNA.H.B.]