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Content Creation Date June 23, 2014

EMC VNX Series

Replacing a storage processor power supply
May, 2014
This document describes how to replace a power supply in an EMC VNX5300 in a disk
processor enclosure (DPE).
Note

Do not completely remove assembly- or enclosure-level hardware from the system or rack
unless specifically directed. Figures in this procedure depict hardware completely removed
to increase their clarity.
For additional details on the locations of orderable parts, and their part number labels,
refer to the parts location guide for your specific VNX model. EMC posts and maintains
parts location guides online on the Related Documents section of https://
MyDocs.emc.com/VNX. On the Related Documents page, under the VNX Hardware Parts
heading, click on the desired guide.
Topics include:
u
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Before you begin........................................................................................................ 2

Preparing the system................................................................................................. 4
Replace the faulted storage processor Power Supply module..................................... 5
Finishing up............................................................................................................... 9

Before you begin

Before you begin this maintenance activity, refer to the component handling instructions.
You should also review the entire procedure prior to beginning any maintenance activity
on the system.

Summary of tasks for replacing a power supply

To replace a power supply in a DPE you must complete the tasks below in the order in
which they appear. This document provides instructions for completing each task.
1. Disabling notifications
2. Identify the faulted power supply.
3. Remove the faulted power supply.
4. Install the replacement power supply.
5. Verify the operation of the replacement power supply.
6. Enabling notifications.
7. Return the failed part.

Handling replaceable units

This section describes the precautions that you must take and the general procedures
that you must follow when removing, installing, and storing any replaceable unit. The
procedures in this section apply to replaceable unit handling during hardware upgrades
as well as during general replacement.

Avoiding electrostatic discharge (ESD) damage

When replacing or installing hardware units, you can inadvertently damage the sensitive
electronic circuits in the equipment by simply touching them. Electrostatic charge that
has accumulated on your body discharges through the circuits.
Read and understand the following instructions:

Provide enough room to work on the equipment.

Clear the work site of any unnecessary materials or materials that naturally build up
electrostatic charge, such as foam packaging, foam cups, cellophane wrappers, and
similar items.

Do not remove replacement or upgrade units from their antistatic packaging until you
are ready to install them.

Gather the ESD kit and all other materials before servicing any units.

After servicing begins, avoid moving away from the work site; otherwise, you might
build up an electrostatic charge.

Use the ESD kit when handling any units.

If an emergency arises and the ESD kit is not available, follow the procedures in
Emergency procedures (without an ESD kit) on page 3

Use the ESD wristband that is supplied with the server.

To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal
on the cabinet or enclosure, and then put the wristband around your wrist with the
metal button against your skin.

Replacing a storage processor power supply

Emergency procedures (without an ESD kit)

In an emergency when an ESD kit is not available, use the following procedures to reduce
the possibility of an electrostatic discharge by ensuring that your body and the
subassembly are at the same electrostatic potential.
CAUTION

These procedures are not a substitute for the use of an ESD kit. Follow them only in the
event of an emergency.
u

Before touching any unit, touch a bare (unpainted) metal surface of the enclosure.

Before removing any unit from its antistatic bag, place one hand firmly on a bare
metal surface of the enclosure, and at the same time, pick up the unit while it is still
sealed in the antistatic bag. Once you have done this, do not move around the room
or touch other furnishings, personnel, or surfaces until you have installed the unit

When you remove a unit from the antistatic bag, avoid touching any electronic
components and circuits on it.

If you must move around the room or touch other surfaces before installing a unit,
first place the unit back in the antistatic bag. When you are ready again to install the
unit, repeat these procedures.

Removing, installing, or storing CRUs

Use the following precautions when removing, handling, or storing CRUs:
u

Do not remove a faulty CRU from the cabinet until you have the replacement
available.

Handle a CRU only when wearing an ESD wristband (strap).

l

Attach the clip of the ESD wristband to the ESD bracket or bare metal on a cabinet
enclosure.

Wrap the ESD wristband around your wrist with the metal button against your
skin.

Handle a CRU gently. A sudden jar, drop, or vibration can permanently damage some
CRUs.

Never use excessive force to remove or install a CRU. Take time to read the
instructions carefully.
CAUTION

For a module that must be installed into a slot in an enclosure, examine the rear
connectors on the module for any damage before attempting its installation.
u

Store a CRU in the antistatic bag and the specially designed shipping container in
which you received it. Use the antistatic bag and special shipping container when you
need to return the CRU.
CAUTION

A sudden jar, drop, or even a moderate vibration can permanently damage some
sensitive FRUs.

Handling replaceable units

CAUTION

Some CRUs have the majority of their weight in the rear of the component. Ensure that
the back end of the CRU is supported while installing or removing it. Dropping a CRU
could result in personal injury or damage to the equipment.

Preparing the system

Take the following actions to prepare the system for this maintenance activity.

Disabling Connect Home and email notifications

Use the following steps to disable Connect Home and email notification.

Opening a serial connection with CS 0

Procedure
1. At the rear of the cabinet, connect the null modem cable from the serial port on the
management console to the serial port on the primary Control Station (Figure 1 on
page 4).
Figure 1 Control station serial connection

Serial port

2. Open a terminal emulation program (For example, HyperTerminal or PuTTy) and use
the following settings to create a serial connection to CS 0:
l

Bits per second: 19200

Data bits: 8

Parity: None

Stop bits: 1

Flow control: None

Emulation: Auto Detect

Telnet terminal ID: ANSI

3. Login as nasadmin.
4. Become the root user:
$ su root
Password:

Disable Connect Home and email notification

Use the open console session to disable Connect Home:

Replacing a storage processor power supply

Procedure
1. As the root user, disable Connect Home:
# /nas/sbin/nas_connecthome -service stop
2. Disable the email notification service:
# /nas/bin/nas_emailuser -modify -enabled no
3. Verify that the email notification service has stopped (is not enabled):
# /nas/bin/nas_emailuser -info
Results
Connect Home and email notifications are now disabled. After completing the procedure,
be sure to enable Connect Home and email notifications.

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Diagnosing faulted storage system hardware components

Use this procedure to log in to EMC Unisphere and check for any faulted hardware
components in the storage system.
Procedure
1. Start Unisphere for the storage system by entering the primary Control Station IP
address in a browser window.
2. In the system drop-down list on the menu bar, select the system in which you may
have a faulted hardware component.
3. Select System > Hardware > Storage Hardware.
4. Check for any faulted storage hardware components.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:
l

Click the Unisphere Service Manager icon on your desktop

Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager

From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Replace the faulted storage processor Power Supply module

Using the instructions provided in the following tasks, you will locate and replace a
faulted power supply module housed in the DPE of VNX system.
u

Locate faulted power supply

Checking the system for faulted hardware

Remove faulted power supply

Install replacement power supply

Reconnect power supply cables

Removing a faulted power supply

Before you begin
1. Locate the power supply with the amber fault light.
The two power supplies are visible from the back of your disk processor enclosure. An
amber fault light indicates that the power supply or battery backup unit (BBU) in the
power supply is faulted (Figure 2 on page 6).
Figure 2 Power supply fault light (AC supply shown)

Power supply fault

CL4859

2. For a -48 V DC power supply, turn power off by pressing the supply's power button
and holding it in for two seconds; wait two minutes before continuing.
3. Unplug the power cord from the back of the power supply (Figure 3 on page 7 for
an AC supply or Figure 4 on page 7 for a DC supply).

Replacing a storage processor power supply

Figure 3 Unplugging the power cord from an AC power supply

CL4863

Figure 4 Unplugging the power cord from a DC power supply

Spring
Release
CL5060

To remove a power supply from an SP assembly:

Procedure
1. Squeeze the black and orange trigger on the back of the power supply (Figure 5 on
page 8).
2. Pull the latch toward you until it is fully extended and the power supply is released
from the SP assembly (Figure 5 on page 8).
3. Slide the power supply from the enclosure and place it aside on a clean, static-free
surface.

Removing a faulted power supply

Figure 5 Removing a power supply (AC supply shown)

CL4804

Unpacking a part
Procedure
1. Wear ESD gloves or attach an ESD wristband to your wrist and the enclosure in which
you are installing the part.
2. Unpack the part and place it on a static-free surface.
3. If the part is a replacement for a faulted part, save the packing material to return the
faulted part.

Installing a power supply

To install a power supply in an SP assembly (Figure 6 on page 9):
Procedure
1. Slide the power supply into the empty slot in the SP assembly until the latch engages
and begins to close.
2. Press the black knob in until the latch catches and the supply is seated and secure
within the SP assembly.
An audible click indicates that the latch is in place.
The latch assembly includes a yellow warning marker. If the marker is visible, the
latch is not fully closed.

Replacing a storage processor power supply

Figure 6 Installing a power supply (AC supply shown)

CL4805

Reconnect the power supply power cable

Reconnect the power cable to an SP assembly power supply:
Procedure
1. Plug the power cord into the power/cooling module.
l

On a AC power/cooling module, secure the power cord with the retention bail at
the connector.

On a DC power/cooling module, plug in the power cord until it clicks to secure the
power cord.

Finishing up
After completing the maintenance activity, follow the tasks in this section to return the
system to production ready.

Verifying the operation of a new or replacement part with Unisphere

Procedure
1. Start EMC Unisphere for the storage system by entering the IP address in a browser
window.
2. In the system drop-down list on the menu bar, select the system in which you
installed or replaced the part.
3. Select System > Hardware > Storage Hardware.
4. Expand the enclosure in which you installed or replaced the part, and navigate to the
part.
5. Verify that the part is in the enclosure and that it is not faulted.

Restoring trespassed LUNs

When a backend FRU/CRU component fails, the LUNs assigned to that storage processor
trespass to the other storage processor. This keeps the data available to the clients. After
replacing the failed backend FRU/CRU component you need to restore the LUNs to their
original storage processor.

Reconnect the power supply power cable

Procedure
u

Using Unisphere, do the following:

a. In Unisphere, use the drop-down list at the top left of the Dashboard to select the
system.
b. Select Storage.
c. On the right side pane under File Storage, select Restore LUN Ownership for File.
d. Trespass failed over LUNs as necessary.

Using the CLI, do the following:

a. Log in to the primary Control Station as nasadmin and change to the root user:
$ su root
b. Determine the storage-system serial number (storage-system ID):
# /nas/bin/nas_storage -list
c. Restore the LUNs to the correct SP:
# /nas/bin/nas_storage failback <storage-system-id>
For example:
# /nas/bin/nas_storage -failback APM00070300923
id = 1
serial_number = APM00070300923
name = APM00070300923
acl = 0
done

Checking the system for faulted hardware

Follow the steps below to verify the status of the system's hardware components.

Checking system status

From the open terminal emulation session, view the system state:
# /nas/bin/nas_checkup
The nas_checkup command runs health checks on the File components as well as the
storage system. If the output of the nas_checkup command indicates any Errors (for
example, if a check does not pass), correct the error, following the instructions provided,
and then re-run the command before continuing.
Note

It is not required that you correct the Warnings or Information notifications at this time,
though it is recommended that these notifications be reviewed.

Running the Verify Storage System wizard

Use the Verify Storage System wizard to perform a health check on the storage system.
Procedure
1. Start the Unisphere Service Manager by doing either one of the following:

10

Click the Unisphere Service Manager icon on your desktop

Select Start > All Programs or Start > Programs, then select EMC > Unisphere
Service Manager > Unisphere Service Manager

Replacing a storage processor power supply

From the System screen in Unisphere, click Launch USM in the right-hand taskbar
located under Service Tasks

2. Log in to your system.

3. From the System screen, select Diagnostics > Verify Storage System to run the storage
system health check wizard.

Enabling ConnectHome and email notifications

Results
Use the procedure in the section that follows to enable ConnectHome and email
notification.

Re-enable Connect Home and email notification

Use the open console session with the primary CS to re-enable Connect Home and email
notification:
Procedure
1. As the root user, clear any existing Connect Home files and enable Connect Home:
# /nas/sbin/nas_connecthome -service start -clear
2. From the Connect Home configuration, determine the connections that are enabled:
# /nas/sbin/nas_connecthome -i
3. Verify that Connect Home works with the /nas/sbin/nas_connecthome -test
<connection_name> command for each enabled connection.
For example:
# /nas/sbin/nas_connecthome -t -email_1

or
# /nas/sbin/nas_connecthome -t -email_2

or
# /nas/sbin/nas_connecthome -t -https

or
# /nas/sbin/nas_connecthome -t -modem_1

4. Verify email notifications is configured:

# /nas/bin/nas_emailuser -info
If the Recipient Address(es) field is empty, email notifications has not been
configured and does not need to be enabled. If you want to configure email
notifications, use the /nas/bin/nas_emailuser command or Unisphere to
configure it.
If the Recipient Address(es) field is populated, email notifications was enabled. Reenable email notifications:
a. Enable email notifications:
# /nas/bin/nas_emailuser -modify -enabled yes
b. Verify that email notification works:
# /nas/bin/nas_emailuser -info
c. Test the configuration and verify that the configured Recipient Address(es)
received the test email:
Enabling ConnectHome and email notifications

11

# /nas/bin/nas_emailuser -test

Returning the failed part

Ship the failed part to your service provider as described in the instructions that were
included with the replacement part.

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Replacing a storage processor power supply

Copyright 2011-2014 EMC Corporation . All rights reserved. Published in USA.

Published May, 2014
EMC believes the information in this publication is accurate as of its publication date. The information is subject to change without
notice.
The information in this publication is provided as is. EMC Corporation makes no representations or warranties of any kind with
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For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).
Returning the failed part

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