Alfredo Pinzon

35 Tobermory Drive ▪ Toronto, Ontario M3N2R6

Cell: (647) 520 5813 ▪ apinzon27@hotmail.com

Objective: To obtain the position of Hotel General Manager

Areas of Expertise in the Hotel & Resort Business:

▪ Rooms Division ▪Groups & Conventions

▪ Sales & Marketing ▪ Revenue Profit & Market Share Growth
▪Budgeting & Forecasting ▪ High Quality Customer Service

SUMMARY OF SKILLS
• Over 15 years experience in all facets of hotel management
• Possess a Bachelor’s Degree in the Travel Industry
• Highly adaptable and respond well to new challenges.
• Self starter who is organized disciplined and goal oriented.
• Efficient when working under pressure and stress.
• Good communication and interpersonal skills, oral and writing.
• Proficient in Word, Excel and PowerPoint
• Self motivated professional with problem solving skills.
•

RELEVANT WORK EXPERIENCE

General Manager & Partner (VillaFlores Hotel), Mexico 2002-2008

3 Star and 20 rooms Hotel (kitchenette in rooms)
• Had a good customer satisfaction rate of 87%.
• Developed seasonal sales promotions to increase by 15% room occupancy.
• Rooms clean, and well kept in a good conditions were always the standard.
• Improved pool facilities and refurbishing of the lobby area were made.

General Manager – (Acamar Acapulco Hotel), Mexico 2001-2002

3 Star and 125 rooms Hotel, right on the beach with all guest facilities
Developed a new website to increase room occupancy and sales revenue
• Instrumental in the signing of new wholesale travel-agencies
contracts to improve occupancy in the winter season with excellent
results.

Assets Manager – (Camino Real Puebla Hotel), Mexico 2000-2001

4 Star and 85 rooms Hotel in the downtown of the city.
The property was for sale and the hotel Bank owner (Bancomer) hired me to
be in charge of the building and all the hotel assets during the
negotiations.

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520 5813 (page 2 of 2)

National Sales Manager – (Mision del Sol Resort & Spa), Mexico 1999-
2000
Hotel with 50 rooms
Responsible for the sales of the hotel and spa and high exposure in the market
Reorganized the structure of the sales department and set goals
Established new procedures to close sales and develop new strategies to increase sales
Help to set up a new website to improve sales and detail information to our clients.
.
Self Employed Consultant – (Zazze Internacional), Mexico
1997-1999
A marketing and sales consultancy firm focused on the Travel Industry

• Developed the company Business Plan and designed promotions

• For the domestic market, led the marketing at the hospitality trade shows,
fairs/sales

General Manager (Xalapa Hotel) Mexico

1994-1997
4 Star Hotel with 200 rooms and a Conference Centre
● Reorganized reporting structure to local market and led the
implementation to improve
sales and profit results.
● Achieved the budget for the year and established new
procedures to target a high
standard in customer service.
● Restructured all the key departments to improve their
productivity

EDUCATION AND TRAINING

Hotel Yield Management Seminar Omaha Nebraska

USA
Radisson Hotels

Certified General Manager Program Holiday Inn Hotels Olive Branch

Missouri USA
Holiday Inn University

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Certified Guest Service Manager Program Holiday Inn Hotels Olive Branch
Missouri USA
Holiday Inn University

Bachelor Degree in Travel Industry Acapulco,

Mexico
Universidad Autonoma De Guerrero

References Available Upon Request