Likability & Leadership

Presented by
Lorie Liptak

Objectives
Identify the traits of a likable person and an
effective leader
Understand the link between likability and
effective leadership
Learn how to develop likability as a
leadership skill

Think about the world in terms

of human interactions
rather than a step in the chain
of command or numbers on a
spreadsheet

Likeonomics
An economy where the most likable
people, ideas, and organizations are the
ones we believe in, buy from, and get
inspired by

-Media

-Truth

-Competition

-Believability

Characteristics of folks we like

Kind
Infectious smile
Sense of humor
Easy going
Easy to talk to
Makes you feel good
Genuine
Warm

Honest
Humble
Good Listener
Great ideas
Open
Positive
Polite
Respectful

I've learned that people

will forget what you said,
people will forget what
you did, but people will
never forget how you
made them feel.
Maya Angelou

Likability defined
A set of qualities that bring about a
favorable regard

Components of Likability
1.
2.
3.
4.

Friendliness
Realness
Empathy
Relevance

Friendliness
Your ability to communicate liking and
openness to others

Evolutionary need to ensure that we form

relationships with other people
Smile
How you say it

Relevance
Your capacity to connect with others
interests, wants, and needs

Contact
Mutual interests
Value

Empathy
Your ability to recognize, acknowledge, and
experience other peoples feelings

Sympathy= Feeling sorry for someone

Empathy= Feeling along with someone

The struggle of my life created

empathy - I could relate to pain,
being abandoned, having people not
love me.
Oprah Winfrey

Realness:
The integrity that stands behind your
likeability and guarantees its authenticity

What you see is what you get

Genuine
True
State your manifesto/brand statement

Real integrity is doing the right thing,

knowing that nobody's going to know
whether you did it or not.

Leadership defined:
The art of motivating a group of people to act
towards achieving a common goal.

Leadership is the art of getting someone else

to do something you want done because he
wants to do it.
Dwight D. Eisenhower

Qualities of a good leader

Competence
Knowledgeable
Has commitment of
the team
Accountable
Respected
Problem solver
Effective
communication

Proactive
Integrity
Humility
Fair
Decisive
Has a vision
Trustworthy
Strong inter-personal
skills

Do you have to be liked to be an

effective leader?

Effective leadership builds a following

based on a vision and a value, rather
than a nice personality. When a leader
puts the vision above likability, the
difficult decisions may not be liked, but
they build trust and respectleading to
deeper relationships than being liked.

Communication
The goal of all communication is action.
The listener should:
Hear you
Think it over
Remember it later

Communication
The message should be:
Succinct
Credible
Valuable

Listener
Listens

Ill give you my

attention if I like you

Judges

I like you, you improve

my mood and make me
feel good, less likely to
scrutinize
Since I like you, I
believe that you can
deliver what I desire
the most

Values

Message

Likability

Leadership

Succinct

Good Listener
Easy to talk to
Open

Effective
communication

Credible

Honest
Genuine

Trustworthy
Integrity
Competent

Valuable

Great ideas

Problem Solver
Knowledgeable
Decisive

Likability & Emergency

Management
During an emergency, you want to walk into a
room and hear I am glad that you are here!
Its the handshake during
preparedness/planning that makes response
succeed

Leadership/likability acts

Speak less and listen more

Have coffee/lunch with team
Be Yourself
Appreciate others work
Take time to care

I challenge you:
Be nice to someone
Inspire others
Find a positive attribute in a challenging
person
Take a storytelling class

If your actions inspire

others to dream more,
learn more, do more and
become more, you are a
leader.
John Quincy Adams

Lorie Liptak

LLLiptak@aol.com
(518) 361-6166

Recommended Reading
The Likeability Factor by Tim Sanders
The 11 Laws of Likeability by Michelle
Lederman
Stop Sabotaging Your Career by Lois P.
Frankel