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NEIL GRIFFIN

Roswell, GA 30076
404-862-5727 neilgriffinATL@gmail.com www.linkedin.com/in/neilgriffin
SALES OPERATIONS EXECUTIVE
Director Vice President General Manager Senior Sales Manager
Exceptional record of success in the management of sales operations at the national and global levels.
Consistent history of delivering multi-million dollar sales growth and producing record sales numbers.
Excel at increasing market penetration, driving the acquisition and growth of top-tier accounts, and
enhancing pre-sales processes. Adept at building and leading top-performing teams, reorganizing
operations, and significantly enhancing prospect engagement rates. Outstanding problem solving skills.
Core Competencies:
Sales & Presales Management Strategic Planning Training Program Design Process Optimization
Project & Program Management Change Management Proposals Data Analytics & Reporting
Reengineering Product Launches Business Transformation Pipeline Development P&L

KEY ACCOMPLISHMENTS

Recruited to build the Global Sales Operations unit at CSG International.


Played a major role in guiding CSG International through a period of >30% growth.
Enabled $50M+ in new business by creating the Sales Engagement Model for a new line of business.
Member of Intec Billing (Americas) leadership team that delivered >35% growth during 7-year period.
Grew gross margins more than 5% by developing better solution costing and pricing for all deals.
Spearheaded sales growth from zero to $20M in 1 year (2003-2004) for a new South African office.
Contributed to multi-million dollar sales increases by opening new markets in the US, South America,
Caribbean, and Europe.

PROFESSIONAL EXPERIENCE
CSG INTERNATIONAL, Atlanta, GA
2011 Present
Director, Sales Operations
Oversee global sales for this $750M telecommunications company with a worldwide footprint. Manage
all sales and presales activities, including forecasting, pipeline, CRM, processes, and sales lifecycles. Work
closely with Executive, Executive Sales, Product Management, Professional Services, and Operations
teams on corporate objectives. Coordinate multiple project teams.
Reworked procedures, managed a global Salesforce implementation, and aligned processes.
Directed the consolidation of 2 companies following acquisition into CSG Internationals standard
sales and commercial management processes.
Streamlined the Opportunity Close process by 3 months through changes to the Lead-to-Cash cycle.
Reduced risk and improved deal margin management by instituting the first enterprise standardized
Commercial Approval process to close and delivery opportunities.

Neil Griffin Page 2


INTEC BILLING (Intec Telecom Systems PLC North America), Atlanta, GA
2000 2011
Director, Americas Solutions (2008-2011)
North America Solutions Manager (2006-2008)
North America Presales Manager (2004-2006)
Promoted rapidly to hold multiple responsibilities for this $250M global telecom software company.
Oversaw presales engagements, sales bid process, and proposal functions. Worked with regional
leadership team to staff Sales and Delivery groups, perform forecasting, and set budgets. Supervised up
to 20 presales personnel. Supported projects as large as $20M.
Improved prospect engagement rate more than 15% by reengineering the regional proposal and
presales engagement processes. Implemented new procedures and document templates.
Drove sales growth by developing new collateral for Sales, and presales presentations.
Increased market competiveness by reducing the cost of delivering architected solutions.
Enabled higher contract win percentage by transitioning Presales from a feature/function model to a
solution sales and value-based model.
Directed the incorporation of 2 companies following acquisition into Intecs standard presales and
commercial management processes
Reduced demonstration set up times 50% and enhanced software demonstration capabilities by
implementing a new centralized, repeatable infrastructure for presentations.
Presales Consultant (2003-2004)
Selected to open the South African Sales Office and oversee all presales activities. Supported 2 fieldbased sales professionals. Worked closely with Marketing on collateral and strategies.
Dramatically increased the win ratio over the previous remote sales office (UK) model.
Formulated and implemented all presales strategies and documentation, customized to meet the
business and cultural needs of the region.
Closed the largest single sales to date for the EMEA territory, and brought in 10 new logo accounts.
EMEA Professional Services & Presales Consultant (2000-2003)
UK-based position involving solution development, pre-sales presentations, and collateral development.
Managed software delivery projects for large telecom companies throughout the EMEA region.

EDUCATION
B.Sc. with Honors in Business Information Technology, Bournemouth University, UK

TECHNICAL SKILLS
MS Excel, MS Word, MS PowerPoint, Salesforce, MS Project, SQL,

WORK STATUS
British National with US Green Card