Ref:

Date::27/03/2014
To
Dear Sir
We thank you for the interest shown in engaging our services. Further to the discussions had with you, we
are detailing below our company profile and other details.
We take this opportunity to introduce ourselves, DTDC, as one of Indias most progressive and innovative
Courier & Cargo Services Company.
DTDC has consolidated its international presence by establishing its own offices in New York and London,
catering to USA, UK operations & also to other global destinations. Having strategic tie-ups with serviceproviders as also an attractive International Tariff structure, DTDC is able to offer air-express services to all
global destinations, matching international service standards. It also has an efficient associate network in
locations like, Frankfurt (Germany), Singapore, Hong Kong, Colombo (Sri Lanka), Dhaka (Bangladesh),
Katmandu (Nepal), Dubai (UAE) & Karachi (Pakistan), to name a few.
Our motto has always been to offer Value for Money Service to our clients and our services are
complimented by competitive offers. Our high quality of service, backed by our state-of-the-art information
technology infrastructure, coupled with attractive rates has made DTDC the unanimous choice amongst
customers.
On your perusal of our enclosed Service Offer and the Terms & Conditions as detailed in enclosed
Annexure I and subsequent confirmation from your end on the same, we will commence our business
from the specified locations across India, as your authorized service provider.
On your confirmation, the enclosed special rate offer will be applicable for a period 12months from the date
of commencement of business.
Thanking and assuring you of our best service at all times.
Yours truly,
For DTDC Courier & Cargo Ltd.,

RATES FOR

DESTINATIONS

Rate/Cover (upto
250gms)

Rate /Kg

TamilNadu & Pondy

Rs.20

Rs 30

KA,KL,AP

Rs.30

Rs.40

DEL,MUM,CCU

Rs.60

Rs.180

Service Tax 12.36%

Risk coverage Rs.50/- (or ) 0.1% from the invoice value ( Whichever is higher )
ANNEXURE I
Terms And Conditions

The Company will book all the consignments of the Customer on credit for the purpose of couriering in good faith in

respect of contents thereof. The consignments should not contain any such items or material which are prohibited or contraband
by the law of the land. In the event of any consignment containing any of the aforesaid items or material, the Customer agrees
and undertakes to indemnity the Company in respect of all claims and losses that occur in respect of such consignments. Further
the Customer will be solely responsible for any cost and consequences for booking and couriering such item or material through
the Company.
The Company reserves the right to refuse booking of any consignment without assigning any reason whatsoever. Further
the Company reserves the right to check any consignment booked by the Customer.
The Customer agrees not to book any of the following items through the Company: a) Currency, b) Gold, c) drugs, d)
Explosive, e) Hazardous Chemicals, f) Bearer Bank DDs or Cheques, g) Liquids, h) Radioactive material, i) Tender documents,
k) Share Certificates or any article so banned under the Indian Postal Act 1896.
The Company reserves its right to withhold delivery of any consignment booked by the Customer / Consignor if proper
acknowledgement, viz Signature, Company Seal, Date and Time of Delivery is refused by the concerned Consignee and the
Company will not be responsible for any consequence or loss due to such non-delivery. Unless otherwise specified all deliveries
will be made only at the address mentioned on the consignment / consignment note.
The Customer will provide full address with Pin-Code No. and Telephone No. for all consignments booked for easy
identification and prompt delivery. The Company will not deliver any consignment with post-box address only. Further the
Company will not provide any proof of delivery in respect of consignment to be delivered to Govt. / Semi Govt. offices.
The Customer agrees to submit a written declaration, stating the value and details of any non-document consignment
booked. The customer also agrees to pack the consignments in such manner so that it is not damaged during transportation.
The Customer agrees to reimburse the Company on demand, any payment incurred by the Company towards Octroi
Charges, Sales Tax or any other Government Levies for consignments booked by the Customer.
The Company will do its best to deliver the consignments within the specified time limit; however the Company is not
responsible for any loss incurred due to delay in delivery for any reason whatsoever.
The Company will not be responsible for any loss or damage of the consignment caused due to any act as accidents, any
natural calamity, riot, common strike or any other cause whatsoever beyond the control of the Company. The Company in such
events will entertain no claim for loss or/and damage.
The Company reserves the right to use any mode of transportation, viz. air, railway, surface or a combination of any or all

the modes for couriering the consignments.

Automatic Risk Coverage for Domestic and International Services will be as specified in this contract form. For contracted
clients, the same risk surcharge shall prevail and should be settled at the time of bill settlement. Claims, if any, shall be settled
within 60 days from the date of receipt of evidence of expenditure and other paperwork to include a) a Letter of Claim b)
Consignor Copy c) Declaration / Invoice Copy d) an Undertaking from the Customer that they have no Marine Policy.
The Company will compensate the Customer to the extent of such amount as decided and made good by the insurance
company for loss of consignment. If additional payment for special insurance risk coverage is made by the Customer at the time
of booking. Claims will be settled at the earliest provided all supporting are required by the insurance company are furnished by
the Customer within the stipulated time.
The Company will accept no claim for loss after 90 days from the date of booking of the concerned consignment, nor the
Company beyond the above period will entertain any communication.
The Company holds the right to destroy all records of delivery and other connected documents after 90 days of booking.
The Company will provide a computer generated Delivery report(mis) as proof of deliveries to the Customer against the
consignments booked and delivered; The company will not provide any Physical POD to the customer however on a case to case
basis we will provide a physical pod on Request.
Payments to the Company by the Customer are to be made vide account payee cheque or DD in favour of DTDC Courier
& Cargo Ltd., payable at Chennai. It is advised by the Company that payments should not be made in cash.
The arrangement will continue till either party terminates it by giving notice in writing to the other (notice period of 30
days).
The terms & conditions printed overleaf of consignment note are also binding on the customer.

AGREEMENT

For DTDC COURIER & CARGO LTD.,

Name
Gopinath.V.K
Designation: Area Sales Manager
Signature:
Date:

WE ACCEPT THE ABOVE :

Name:
Designation:
Signature with Co.s Seal:
Date: