QM

[Quality Management System of the Harischandra PLC]
GROUP ASSIGNMENT
Quality Management System of the Harischandra PLC
DONE BY:
B Sc in Business Management (Special) Degree

Completion Year
Ranasinghe N.P.
HDUGC-G-1146
Jayasuriya S.C.
HDUGC-G-1126
Kodithuwakku K.A.P.P.
HDUGC-G-1127
Guruge G.P.G.C.S.
HDUGC-G-1123
Dilki J.K.I
HDUGC-G-1118
Anupama M.G.T.
HDUGC-G-1132
HAND IN DATE:
9th August 2012
LECTURER :
Ms. Pavithra Wickramasuriya

Mr. H.H.L Amarasinghe
MODULE NAME: Quality Management

MODULE CODE:
HDBM 2208
WORD COUNT:
5054
National Institute of Business Management

Galle Centre
1
We declare that all materials included in this report is the end result of our own work
and that due acknowledgement have been given in the bibliography and references to
all sources be they printed, electronic or personal
2
Acknowledgement
Apart from the efforts of us, the success of any project depends largely on the
encouragement and guidelines of many others. We take this opportunity to express our
gratitude to the people who have been instrumental in the successful completion of
this project.
We wish to express our deep sincere of gratitude to our Quality Management lecturers
Ms Pavithra Wickramasuriya and Mr. H.H.L Amarasinghe, for their kind co-operation
and encouragement which help us in completion of this project. Without their
encouragement and guidance this project would not have materialized.
The guidance and support received from all the members who contributed and who
are contributing to this project, was vital for the success of the project. We are grateful
for their constant support and help.
Finally, an honorable mention goes to our families and friends for their
understandings and supports on us in completing this project. Without helps of the
particular that mentioned above, we would face many difficulties while doing this
project.
Finally, we are responsible for any errors that remain in this report.
Content
Executive summary...
Company Profile...
Third Generation..
Product Portfolio...
10
Introduction to Quality Management ...
15
Quality Control Methods..
16
Incoming Inspection Process
19
In process Inspection Process ...
21
Final Inspection Process ...
24
Conclusion..............
27
Recommendations... 28
Appendix................. 30
Executive summary
Quality management systems (QMS) are functional assessment methods used by
executive management to review several aspects of a company. QMS helps determine
how well the company operates across different departments and if improvements are
needed in certain company operations. While QMS may be implemented in different
ways among industries, the fundamental concepts are the same.
This report shows how quality management practices happen in a selected company
and we selected Harsichandra PLC for the study.
The founder of Harischandra Mills, C.A Harischandra returned to his village in
Matara after graduating from the University of Colombo in 1938, to start a business
venture on his own. Investing his entire fortune of Rs 500 on a rice mill he began a
business which gradually became one of the premier food manufacturing companies
in the island.
He set up the Harischandra Mills Company in 1943 with an initial capital of
Rs.25,000 on a land area of 20 perches and today after 65 years its factory complex
with all modern machinery including fully automated packaging plant has expanded
in a five acre site.
The overall study of this report shows the current quality management practices of
Harsichandra PLC and Recommendations are given in this report where ever it is
necessary for the improvement of the organization
Company Profile
Founder of Harischandra Mills
Name
Date of Birth
School Attended
Strongest Belief
Hobbies
Mr. C A Harischandra
1918
Ananda College, Colombo
Success
through
lots
of
commitments & dedication.

Reading books
History of Harischandra Mills

Initiator
Mr.
Establishment
Initial Capital
Limited liability company
Public quoted company
Harischandra
1944
Rs 500.00
09th January 1953
1983
Main Operating Place
Head Office
Delkada Road,
Matara.
Colombo Depot
54, Kithulwala Road,
Colombo 08.
Vision
To enhance our heritage brand status and serve the nation
Mission
To provide a public with a variety of high quality foods and soaps.
Success Story
C.A. Harischandra is the founder of one of the premier food manufacturing companies
in the country today, Harischandra Mills Limited.
Situated in the deep South the factory which retains
traditional methods of
manufacturing while adhering to international standards, at present, provides

(Fig:01- C.A. Harischandra
employment to over 1,000 workers.
With wife,Cornelia Shanthi)
The history of the company can be traced back to 1938, when, even though he could
easily have secured a high-paying job in the government service with his degree in
economics from the University of Colombo,
C.A Harischandra returned to his hometown to begin a business on his own.
Investing his entire fortune of Rs. 500 on a rice mill he begins to mill rice for two
cents a bushel. Soon his rivals reduce their milling charges and begin to mill the rice
for one cent a bushel.
He encounters such great losses that, closing the

mill becomes inevitable. But, undaunted, he
bounces back into business in 1942 when he gets
the contract to mill rice for the government during
the zenith of the second world war.
(Fig: 02- The factory today,
grinding coffee, packing soap)
Today, Managing Director, Senaka Samarasinghe, a third generation "Harischandra"

keeps the torches of the company still burning as bright as they were, when first lit by
his grandfather, sixty-two years ago.
He fondly recalls C.A Harischandra as not only one of the pioneer entrepreneurs of
the South but also as a great philanthropist.
Harischandra Mills Limited was the first company to have allocated 40% of its shares
to its employees, way back in 1959.
What was begun as a business of milling rice, kurakkan and other grains soon
expanded into other fields including the manufacture of a wide variety of soaps as
well as food ranging from coffee to curry powder, noodles to thalaguli, papadam to
table salt.
Having become a household name within a few years the company soon had
something for everybody living from Dondra Head in the South to Point Pedro in the
North.
Treacle for the Southerner to eat with curd, thala thel for their brethren in Jaffna,
String Hopper flour, instant those mixes and canned food for the career woman, and
locally manufactured soap to meet the needs of housewives.
The company whose mission is to "provide

the public with a variety of high quality
products and to maintain increasing returns to
shareholders" has undoubtedly come a long
way from its inception in 1942 when a young
man returned to his village to strike out on
his own as an entrepreneur.
(Fig: 03 - Manufacturing noodles)
Third Generation
Mr. C.A. Harischandra founded Harischandra Mills and today Mr. S.N. Samarasinghe,
grandson of the C.A Harischandra and some of his family members are managing it as
the third generation which is a very rare achievement in the local business arena.
Mr Samarasinghe keeping his grandfathers vision of providing high quality foods

while preserving age-old traditions.
The company has been maintaining the status of market leader in the sales of
noodles, coffee, kurakkan flour, ulundu flour, and instant thosai mixture and it has a
good market share in rice flour and laundry bar soap, blue washing soap and instant
food products.
The company exceeded Rs. 1.2 billion in sales for the first time during the financial
year 2007-2008. It has also increased profits by 87%, to Rs. 83 million. It was the
highest ever profit recorded in the companys history. Food sales increased by 43%
to exceed Rs 1 billion while the profits increased by 265% to Rs.63 million.
The business carried out by his grandfather was incorporated in Sri Lanka under the
Companies Ordinance in 1953 and it was converted to a public company in 1959.It
9
has allocated 40% of its shares to its employees in the same year. In 1983 the
company was listed in the Colombo Stock Exchange. The company has paid a
dividend of Rs 28 per share for the 2009 - 2010 year.
Current Status of Harischandra Mills PLC

Authorized share capital
Rs 20 Million
Issued & paid up

Per share value
Rs 9.598 Million
Rs.28
No of shares
959,800
No of share holders
322
Market value per share
Rs 425
Product Portfolio
1. Grinding Mill
Following products are 100% coffee, kurakkan or uludu.
1.1 Coffee powder
10
1.2 Kurakkan Flour
1.3 Uludu flour
1.4 String hopper flour

1.5 Thosai mixture
1.6 Kurakkan thosai
1.7 Curry powder
1.8 Chili powder
1.9 Turmeric powder
2. Laundry Soaps
2.1 Salbar 700g
2.2 Salbar 350g
2.3 Blue washing soap 90g
3. Noodles Products
3.1 Plain noodles
3.2 Kurakkan noodles
3.3 Special noodles
3.4 Rice nooles
4. Papadam Products
4.1 Normal papadam
4.2 Masala papadam
11
4.3 Spicy papadam
5. Bakery Products
5.1 Daily products
Bread
Roasted bread
Buns
Cake
Chinese roles
Viyanna roles
Fish buns
5.2 Cakes
Butter cakes
Chocolate cakes
Fruit cakes
Ribbon cakes
Wedding cakes
Date cakes
Mammer cakes
Rich cakes
5.3 Biscuits products
Butter biscuits
Ginger biscuits
Wine biscuits
Ginger sticks
Murukku
Jubilee biscuits
Baby rusk
5.4 Bottle products

12
Sparts moju
Umbalakada badum
Mixed pickle
Garlic pickle
Caju badum
Chili paste
kolakenda
Introduction to Quality Management

Whatever is produced in a food and drink factory, quality must be produced to
a laid-down standard and packaged in the correct way. To do this, quality
checks are carried out at each stage of the process.
There will be a team of quality controllers or auditors who carry out checks
during manufacture, but every member of staff has a responsibility to make
sure that the product is correct.
To be able to meet quality standards, you need to be able to:
Follow quality checking methods and procedures

Record results
Check results against required standards
Take the necessary action to maintain product quality
This is needed to ensure that the required standard is met. Customers will not
be satisfied with the products that have been bought if the quality standards
are not achieved and this could result in complaints and loss of sales.
Meanings of quality
Quality means those features of products that meet customer needs and
thereby provide customer satisfaction. In this sense, the meaning of quality is
oriented to income. The purpose of such higher quality is to provide greater
13
customer satisfaction and, one hopes, to increase income. However, providing

more and/or better-quality features usually requires an investment and hence
usually involves increases in costs. Higher quality in this sense usually costs
more.
Quality Control Methods

Quality control (QC) is a procedure or set of procedures intended to ensure that a
manufactured product or performed service adheres to a defined set of quality criteria
or meets the requirements of the client or customer. In order to implement an effective
QC program, an enterprise must first decide which specific standards the product or
service must meet.
Then the extent of QC actions must be determined (for example, the percentage of
units to be tested from each lot). Next, real-world data must be collected (for example,
the percentage of units that fail) and the results reported to management personnel.
After this, corrective action must be decided upon and taken (for example, defective
units must be repaired or rejected and poor service repeated at no charge until the
customer is satisfied).
If too many unit failures or instances of poor service occur, a plan must be devised to
improve the production or service process and then that plan must be put into action.
Finally, the QC process must be ongoing to ensure that remedial efforts, if required,
have produced satisfactory results and to immediately detect recurrences or new
instances of trouble.
Modern day quality control tools.
Manufacturing process control and quality assurance are elements of a quality
management system, which is the set of policies, procedures, and processes used to
ensure the quality of a product or a service. It is widely acknowledged that quality
14
management systems improve the quality of the products and services produced,
thereby improving market share, sales growth, sales margins, and competitive
advantage, and helping to avoid litigation. Quality control methods in industrial
production were first developed by statistician W. Edwards Deming; the adoption of
these ideas in postWorld War II Japan led to the production of more reliable goods,
with fewer defects, than those of the United States and Western Europe, spurring the
subsequent global success of many Japanese firms.
The International Organization for Standardization has outlined quality principles and
the procedures for implementing a quality management system in ISO 9000:2000,
ISO 9001:2000 and other documents. These documents have become the gold
standards of best practices for ensuring quality and, in many fields, serve as the basis
for regulation.
An important element of quality assurance is the collection and analysis of data that
measure the quality of the raw materials, components, products, and assembly
processes. Exponent statisticians can help companies comply with ISO 9001
standards by developing good data collection and analysis techniques during the
design, development, and production stages.
Statistical control
Statistical control is a quality control technique that uses mathematics to
uncover the likelihood of product failure. If the probability of failure is
extremely low, than the whole batch of products may be passed off as
acceptable. If there is an indication that based in the sample product, that there
may be a higher probability of failure, the product is re-evaluated and any
errors are corrected. In ideal circumstances the probability of error or defect is
found before the products are produced and the problems are corrected.
Company quality
This quality control technique involves the entire company's participation
when it comes to quality control. This technique is certainly not limited only
to those in the field of manufacturing either. Principles of job management,
adequate processes, performance and integrity criteria and identification of
records as well as competence in areas such as knowledge, skills, experience,
15
qualifications and elements, such as personnel integrity, confidence,

organizational culture, motivation, team moral and quality relationships are all
terms that are pertinent to the application of the company quality control
technique.
Total quality control

The total quality control technique is usually used in cases where other
methods of quality control have still not corrected the quality concerns or there
is still some sort of sales decrease. In cases like these the total quality control
team would place more emphasis on giving the customer what they wanted
and less emphasis on trying to perfect a product that even in its perfected state
is not pleasing the customer. Customer specifications would be re-evaluated to
see if there are any areas of importance that have been neglected or not
addressed with as much emphasis as may be needed. Management teams
would ensure that their employees are sufficiently qualified for the work that
they are being asked to perform.
5s controlling system
5S method like most useful methods has been formed as a part of Toyota
Production System (TPS). TPS is composed as a compact system of methods
improving a company position at the market. 5S method mainly focuses on
production efficiency and products quality. It is based on the basic principle
of effort minimization (e.g. tools movements, movements of worker) during
the work operation at the workplace. A goal of 5S method is to decrease
mistakes and loss incurred with
16
Used wrong tool

Searching for the right material
Redundant manipulation with material from hand to hand
Collection of disordered record
TPM (Total Productive Maintenance): maintenance philosophy designed to

integrate equipment maintenance into the manufacturing process. The goal of
any TPM program is to eliminate losses tied to equipment maintenance or, in
other words, keep equipment producing only good product, as fast as possible
with no unplanned downtime.
Successful TPM is a group effort where the entire organization works together to
maintain and improve the equipment. One of the first steps in implementing TPM is
forming teams that are empowered to improve the process. Flattening the
organizational structure enables teams to address issues when they have the greatest
impact - when they occur.
As employees join TPM teams, operators are trained to perform routine maintenance
items and assume an ownership role. Employees empowered to affect the process will
typically be in a position to identify and create process improvements that would have
normally been overlooked by management. An on-going refactoring of the process
provides a method to implement improvements.
Quality control circle

A quality circle is a participatory management technique that enlists the help of
employees in solving problems related to their own jobs. Circles are formed of employees
working together in an operation who meet at intervals to discuss problems of quality and
to devise solutions for improvements.
Quality circles have an autonomous character, are usually small, and are led by a
supervisor or a senior worker. Employees who participate in quality circles usually
receive training in formal problem-solving methodssuch as brain-storming, pareto
analysis, and cause-and-effect diagramsand are then encouraged to apply these methods
either to specific or general company problems. After completing an analysis, they
often present their findings to management and then handle implementation of

approved solutions. a quality control circle program requires the same framework as
an ISO 9000 quality standard with regard to the management structure and training
17
Six-Sigma
Six Sigma is a great tool for driving difficult process problems back to their root causes. It
uses process-analysis techniques and a broad application of statistics to determine the
process inputs that cause the under-sired outputs. Minimizing the variation of
inputs produces a more consistent product or service. Six Sigma is designed to
provide breakthrough results, whereas the results from Lean improvements are bit
by bit. Six Sigma is the best tool for fixing stubborn, its-always-been-this-way
problems.
However, it isnt the right tool for every difficult situation. Six Sigma techniques take
time to work their magic. You should apply it only after other quality techniques, such
as Lean, have removed the waste and clutter from process.
These are the major quality control tools we can identify in modern industry. In
Harischandra company they use TQM (Total Quality Maintainece) control
management systems for their process. because they trying to get zero defects from
their production.
18
Current Quality Management Process of Harischandra Mills PLC

In order to meet quality standards and objectives of the company, Harischandra Mills
PLC use three specific quality control processes during their production process.
Quality Control processes
Inco
ming Inspection
I
n Process Inspection
Final Inspection
As a result of implementing those quality control methods effectively, Harischandra

PLC has able to become ISO 9001 certified for their soap products and then the
company is offered by SLS certificate for their food products.
1) Incoming Inspection Process
In the Harishchandra Company, the past six to seven years have seen a change from
the craft of the single worker to mass production methods with much technology. The
technologists have developed the product and engineers have constructed machinery
to make the product consistently to standards laid down by the technologists and
marketing personnel. Quality and production to a standard then become a close
control of raw materials, instrumentation at all the stages of the process and the
statistical examination of the finished product.
19
Harishchandra Company in the development of a new product or in the changing the

process for an existing product, the quality standard is set by the quality executive. In
the food industry, quality will also include the packing, where there are elaborate
boxes used for coffee assortments and the simple printed wrapper of a soap covered
bar that just tells the buyer what is inside and gives protection to the product. Quality
control department is responsible for the quality of the product. The quality
department should consider quality only not quantity.
The acceptance or rejection of raw materials is normally the duty of the purchasing
Dept. Their duty is to decide whether the material is good or not. Inspection is usually
combined with sampling and is the most important part of raw material inspection. A
sampler must be reliable.
Knowing the supplier raw material and the suppliers method of manufacturer and
quality control greatly influences the degree of inspection to be carried out at
receiving end. It is necessary for a senior quality control chemist and purchasing
executive to visit the supplier and to agree on specifications, type of packing, batch
signs and keeping periods. In many cases supplier will give a certificate of analysis
with each delivery and with bulk tanker deliveries.
Bulk delivery for raw materials is delivered to large factory in tank truck. When the
trucks arrive at the receiving factory the contents which are delivered in to the storage
containers must be inspected first. The sample must always be tasted and examined
and a tanker delivery would be made from approved batches.
The most recent improvement for delivery of raw materials is to use heavy-gauge
polythene bags or to line the containers mentioned with thinner polythene bags.
Analytical chemists will conduct tests on raw materials delivered. If delivery is
accepted then it will be transferred to production batches.
20
Incoming
Inspection Process
Chart
1) In Process Inspection
Even today Harischandra PLC still keeps their good will in highest place
because they follow better in process quality control methods for their products during
the production process. Most quality problems may be occurred during production
process. This is why In-Process Quality Control is much important. So In-process
quality control provides a cost efficient and effective method to prevent large scale
mistakes. Here are some major quality control methods that Harischandra Company
fallows during their production.
1.
2.
3.
4.
5S system
Total product maintains system
Quality control Circle
Daily inspection
5S method
Mainly this method defines how to organize a work space for efficiency and
effectiveness by identifying and storing the items used, maintaining the area and
items, and sustaining the new order. Harischandara Company fallows 5S system for
their production process. They maintain good environment with their organization and
maximum efficiency from their resources using by 5S. Even in the office they use
specific labeling system to work easily. They use specific racking systems for store
finished items. When the first time they recruit person for the job they give special
21
training programme for the every employer. After the practicing 5S module they
check and audit their activities in process control. To identify the improvement of
their works they use sticker systems for notice the current situation.
Total productive maintains (TPM)

We can consider TPM quality tool as an advance tool of 5s method. TPM is used to
drive waste out of the manufacturing process by reducing or eliminating production
time lost to machine failures. In Harischandara Company they use TPM methods for
their machineries. Because of the entire organization work together to maintain and
improve the equipments. Their aimed is zero defective productivity from that method.
They use this method for every production machines in their production house.
Machinery maintains done by the employers and every day they check there
machineries and get preventive actions for them. Today using by this method they
minimize their machine idle times and they said this methodology was a one of
turning point of their success story.
Quality Control Circle

In simple language we can give a definition for QCC is any of the small groups of
workers that, as a management technique, meet regularly to suggest and discuss ways
to improve production.
For the get maximum contribution from their working staff they use quality control
circle. Through QCC they get information from the employees and get opinions
22
decisions about the top management levels. QCC methods help to solve problems in
cost, delivery problem, and safety problem and increase moral within an organization.
In a modern day Harischandra company gives training facilities for their employees
and give opportunities for participate to top management decisions to motivate current
employees they introduce new rewarding schemes for the lower level employees.
From all of these means and ways, they try to give good and quality product for their
customers by satisfying them. In every year they give a cash prize and award for the
best employer in the organization. As a production based company this QCC tools
helps company keep in a stable position.
Internal Auditing and Quality Inspection

The In-process quality Inspection is conducted when the production
processes are ongoing, their quality engineer will check the complete production
process step by step, including the process set up, key components and materials,
working instructions and semi-products as well as the completed products.
Harischandra company use internal and external auditing units for inspect their
production units. In every day internal auditors check the reports of the employee
certifications about the quality.
Quality inspectors inspect the working condition about the current machineries and
they inspect the quality about the work in process products. After the pass the quality
checking test they allow to produce their products .For the zero defects production
they use preventive maintains system in their organization.
2) Final Inspection
There are four main processes that can affect the quality of the final products of
Harishchandra PLC.
They are,
1. Handling
2. Storage
23
3. Packaging
4. Preservation
Handling
From the moment raw ingredients are received from the supplier, they have to be
handled. The last part of the production is to pack the product. This is done by
automatically system with the help of man power. Hrishchandra PLC has implement
automatically packaging system in order to minimize employees handling activities. It
helps to improve quality of the final product.
Storage
Some product need to be put into safe, cool or hot storage as soon as possible after
delivery. Harishchandra PLC maintains the temperature of the storage according to
product nature.Once the food and other products have been processed, Harishchandra
PLC stored them before being packed. Because of it may need to be cooled down
quickly to prevent bacteria multiplying. Other goods, such as tins, do not need to be
dealt with at once as the contents are well protected and they can have a shelf life of
up to two years.
Packaging
Some products are packed directly after manufacture. Harishchandra PLC uses an
automated process to do this activity. Packaging is used to protect the quality and
condition of the product, and to give the customer information about the contents. If
the correct packaging is not used, the products could get damaged in transit to the
customer.
Harishchandra PLC use following type of packaging for their products
Foil trays
A cardboard lid is crimped onto a pre-made aluminium foil tray.
24
Eg: Harishchandra Cake products

Pre-printed bagging:
The products are put into a strong plastic bag (the bag comprises three bags inside
each other, which when heated in the dip tank or hot air system shrink round the
product, giving an airtight seal) printed with the Harishchandra PLC details and
placed in a vacuum packing machine that removes all of the air from the pack and
heat seals or clips it.
Eg:
Coffee powder
Bottling
Eg:
Sparts moju
Umbalakada badum
Mixed pickle
Garlic pickle
Caju badum
Chili paste
kolakenda
25
1.2 Kurakkan Flour
1.2 Uludu flour
Conclusion
According to the researching and analyzing of the Harishchandra PLC, We have come
to know that the company is performing well when they are in QM practices. Because
of they use three specific quality control processes during their production process
such as Incoming Inspection, In Process Inspection and Final Inspection.
As a result of implementing those quality control methods effectively, Harischandra
PLC has able to become ISO 9001 certified for their soap products and then the
company is offered by SLAS certificate for their food products.
Though company performs well when they are in QM practices, we have identified
some weaknesses in the QM practices of the company. We believe that the company
should make correct these weaknesses for their future success.
The company has able to become ISO 9001 certified for only their soap products and
therefore they should try to get this certificate for their other products too. Also with
the aim of keeping high quality of the product Harischandra PLC most probably tend
to use manual system for their production process. But we believe that it is not
26
advisable for current market situation and to be more effective and efficient, the
company should implement new technology for their production process.
By using manual methods and new technology together the company will be able to
meet more quality standards and objectives of the company.
Recommendations
Get more Quality Standards for the Food products
The company reputation increased when get more rewards and standards. This
company had only achieved the ISO 9001 and SLS certificate. The competitors of this
company have got certificates than Harischandra PLC. To get the customer loyalty the
company has to get more standards. So they have to follow the instructions according
to achieve the different standards.
Identify and update the market situation by R&D

The customers are the critic of any product. It is especially for food products. If the
quality is not up to certain standard or the standards are not maintained all along the
line, customers can be move to another product. Because the food consumption is
mainly depend on the taste. So the company should know how customers feel about
their food products. Therefore have to do researches to identify what are the
expectations of customers and their weakness. It is also influential to implement
quality innovations.
27
Implement Traditional methods to maintain Quality

The third generation, who is presently managing the company continue to maintain
the company vision of providing high quality foods while preserving age-old
traditions. For an example they use cinnamon sticks when producing noodles. It is
healthier method than using metal sticks. Likewise the Harischandra Company can
implement more traditional methods for protect the quality of the products. Those
methods surely gain the competitive advantages to the company.
Improve the quality of the Packaging

Packing is very important to ensure the quality and the condition of the products.
Harishchandra products are coming under automated process of packing. Those are
protecting the products well, but not sufficient to get the attraction of people.
Therefore the covers of the packings should be more colorful and creative. That is
also directly affects for the quality of the products. When doing marketing, this is
potential point to get the attraction of the customers. The quality controllers have to
concern about this point.
28
References
http://wikipedia.com
http://investopedia.com
http://netmba.com
Harishchandra PLC Annual reports
SLS guideline Books
HACCP quality guideline book
29

QM

Загружено:

Сведения о документе

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

QM

Загружено:

Авторское право:

Доступные форматы

[Quality Management System of the Harischandra PLC]

B Sc in Business Management (Special) Degree

9th August 2012

Ms. Pavithra Wickramasuriya

MODULE NAME: Quality Management

National Institute of Business Management

[Quality Management System of the Harischandra PLC]

[Quality Management System of the Harischandra PLC]

[Quality Management System of the Harischandra PLC]

Introduction to Quality Management ...

Quality Control Methods..

Incoming Inspection Process

In process Inspection Process ...

Final Inspection Process ...

[Quality Management System of the Harischandra PLC]

[Quality Management System of the Harischandra PLC]

commitments & dedication.

History of Harischandra Mills

Main Operating Place

[Quality Management System of the Harischandra PLC]

manufacturing while adhering to international standards, at present, provides

employment to over 1,000 workers.

With wife,Cornelia Shanthi)

[Quality Management System of the Harischandra PLC]

He encounters such great losses that, closing the

Today, Managing Director, Senaka Samarasinghe, a third generation "Harischandra"

[Quality Management System of the Harischandra PLC]

The company whose mission is to "provide

Mr Samarasinghe keeping his grandfathers vision of providing high quality foods

[Quality Management System of the Harischandra PLC]

Current Status of Harischandra Mills PLC

Issued & paid up

Market value per share

1.2 Kurakkan Flour

1.3 Uludu flour

[Quality Management System of the Harischandra PLC]

1.4 String hopper flour

[Quality Management System of the Harischandra PLC]

4.3 Spicy papadam

5.3 Biscuits products

5.4 Bottle products

[Quality Management System of the Harischandra PLC]

Introduction to Quality Management

Follow quality checking methods and procedures

[Quality Management System of the Harischandra PLC]

customer satisfaction and, one hopes, to increase income. However, providing

Quality Control Methods

[Quality Management System of the Harischandra PLC]

[Quality Management System of the Harischandra PLC]

qualifications and elements, such as personnel integrity, confidence,

Total quality control

Used wrong tool

[Quality Management System of the Harischandra PLC]

TPM (Total Productive Maintenance): maintenance philosophy designed to

Quality control circle

often present their findings to management and then handle implementation of

[Quality Management System of the Harischandra PLC]

[Quality Management System of the Harischandra PLC]

Current Quality Management Process of Harischandra Mills PLC

Quality Control processes

As a result of implementing those quality control methods effectively, Harischandra

[Quality Management System of the Harischandra PLC]

Harishchandra Company in the development of a new product or in the changing the

[Quality Management System of the Harischandra PLC]