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Tewksbury, MA 01876
978 851-5464
phyllis444@verizon.net
http://phylliscroce.webs.com/
EMPLOYMENT
Current: Trainer (FT) 2014-2015 (FT)
Charles River Development, 7 New England Executive Park, Burlington MA 01803
http://www.crd.com/index.html
Responsibilities includes the development of online courses for System Administration, and classroom
delivery of courses for the Charles River Investment Management System. My primary responsibility is
to develop online delivery of courses using an LMS and cloud-based VMs for hands-on labs.
Platform (in-class) training - Online training development and delivery in Canvas HTML Camtasia Adobe Acrobat Windows Movie Maker PowerPoint EasySketchPro - SnagIt
MSPaint
UNIX (Linux and Solaris) - Windows - VMware - Oracle - MSSQL
Con-current: Senior Lecturer 2008-current (PT)
Northeastern University, 360 Huntington Ave, Boston, MA 02115
http://www.northeastern.edu/online/degrees/masters-technical-communication
Responsibilities include development and delivery of courses in the online MS in Technical
Communications program:
Structured Content
Information Management
Managing Technical Publications
Writing for a Global Market
I introduced and developed the courses for Structured Content, Information Management, and Writing
for a Global Market - they were added as electives for the MS program in 2008 and 2014. Teaching
responsibilities are for two (2) semesters/academic year.
Online training development and delivery in Blackboard HTML - Adobe Acrobat
PowerPoint SnagIt MSPaint
Refer to http://phylliscroce.webs.com/structured-technical-writing
http://phylliscroce.webs.com/writing-for-a-global-market
Operating Systems/Database
Other/LMS
ICT/OLT
SKILLS
Masters degree with over 15 years of experience in technical content writing and course
development.
Management of a course development project from start to completion.
Courseware design and development from start to finish including training needs analysis and
implementation of instructional material using multiple delivery methods.
Experience with asynchronous self-study material development and training/instruction.
Experience developing e-learning content.
Proficiency with technology-based tools and processes.
Experience writing and training for a global audience.
Excellent presentation skills for domestic and international classroom training, seminars, workshops,
and to customer user groups.
Delivery of technical training for customers, developers, professional services, customer support
staff, new employees, and international distributors and resellers.
Attention to details and the need to evaluate and revise current course content and curriculum to
meet new training requirements and keep technical information up to date.
Proposing, supporting, and contributing to the development of a certification program for technical
writers.
Ability to present technical information in an interesting and compelling manner.
Ability to complete tasks independently with minimal guidance.
Working in a fast-paced environment meeting deliverable deadlines.
Working in an Agile environment on multiple international teams simultaneously.
EDUCATION
SUNY College at Buffalo
1300 Elmwood Ave
Buffalo, NY 14222
Master of Science in Education (MS Ed)
Bachelor of Science
plus:
12 hrs. post-graduate in Student Personnel Administration
12 hrs post-graduate in Information Systems Management (computer programming)