HUMAN RESOURCE MANAGEMENT

MID-TERM EXAMINATION, 2010-2011

Time: 2.30 hrs.
Marks: 50
All questions are compulsory
Please write the answer within the provided
space only
1. Please go through the case Exercising Strategy: Strategy and HRM at Delta Air Lines
(see Annexure I). The case illustrates the interdependence between strategic decision of
how to compete and with what to compete. If you were in charge of HRM for Delta
Air Lines now, what would be your priorities in terms of strategy formulation

and implementation of corresponding HR strategy ? How will you ensure the

successful implementation of the strategy?
(10 Marks)
The right flow of answer for this question is as below
I)

Whats wrong with the current business strategy?- 20% students have

attempted
II)
III)
IV)

What should be the business strategy?- 10% students have attempted

What should be the HR strategy? 90% students have attempted
How to implement it 20% students have attempted

General observation
Dont elaborate on what is there in the case. Focus on implementation of your learning.

Focus on How not What

2. Please go through the case of Problem of Booming B Schools (See Annexure II).
Assume that you were given the responsibility for developing the recruitment strategy for
all the colleges and schools __
a. What recruitment channels would you use to find and attract qualified faculty and

why?

5 Marks
70% students have discussed about what is there in case before going for
recruitment which is not required.
Give 4/5 recruitment method (not selection many have done that) 80%

people have given correct answer.

Only 10% people have discussed why these methods

Please read the question carefully (I have

already put in bold what I want in answer).

b. Identify the major road-blocks you might encounter in recruiting the faculty.
(5 Marks)

Its a flow from the previous answer what

channels you are following and what road block
(need 4-5 points) 80% have given correct
answer

3. Mr. Khan is the Head HR for Infosystem Pvt. Ltd. In Infosystem employees consider it
as a reward those who are selected for on-the-job training in USA for one year as it is
based on performance and potential. Company is also quite selective in choosing the
people for this foreign assignment taking into account the cost factor. The functional area
for the foreign assignment for the year 2011-12 are
i.
Web/Middleware Technologies: EJB, J2EE, JSP, SOAP, CORBA, Orbix
ii.
Microsoft Technologies: ASP, IIS, MTS, VC++
iii.
IBM Mainframes: JCL, CICS, DB2, REXX, OS/2, MVS
The US Counterpart is emphasizing that the candidates sent for foreign assignment should
have prior knowledge about the culture of USA, command over written and spoken English,
and good interpersonal skills. Though the company is full with employees of high technical
skill, but they are recruited from different states with different background, different spoken
language, and different culture. Mr. Khan found that the prior pre-departure trainings saw
poor attendance as more than 50% of them reported work demands which had forces them to
skip the session or leave a session without completing it. Currently the training is instructorled classroom training.
a. Help Khan in selecting the suitable candidate for the foreign assignment with a
comprehensive selection criteria and method.

Read the question carefully

Need only two answer

(i) 4-5 selection criteria

(7.5 Marks)

(ii) How to assess/evaluate (e.g. Interview, test)

the candidate on that criteria corresponding
to (i).

This time (in end term) please write

bullent point answers and no need to fill
the space. The answer must be precise
and convincing. Dont beat around the
bush.

b. Khan need to revise the pre-departure training. What should be the content and
method of this training?
(7.5 Marks)

Only two aspects

Content of training and corresponding training
method
e.g. content is cultural awareness methods is
video or film of USA 50% right answer

4. Please go through the case of Performance Management: Case Analysis (See Annexure
III) and answer the following
a. Assuming that no changes are made in the current system used by Rajat Kumar,
what do you expect will occur regarding the future production performance of
the supervisory staffs?

(5 Marks)

4-5 what factors of production will be impacted

b. What are your comments on the criticism levelled by Sharma and other
supervisors?

(5 Marks)

Criticisim by supervisor 1
2
3
..
Your comments on the charges with its impact and
analysis.

c. Place yourself in the position of Rajat and indicate a comprehensive action plan for
future, which can take care of the feelings of supervisory staff and also the
corporate requirements.

(5 Marks)

Comprehensive plan
What will be the performance management system
(i)
What will be factors of evaluation
(ii)
Process of evaluation
Dont say evaluate commitment must define how. It
should not be recommendation. Think you need to do how
will you do.

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