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pharrisworth@gmail.com
Golden Valley, Minnesota 55416
Home: 612.860.0851
Cell: 612.860.0851
OVERVIEW
20+ year seasoned IT professional with broad hands-on knowledge and best-practices expertise across multiple
disciplines. Excels in management positions such as IT Manager, Project Manager or other IT capacity
commensurate with my experience. Possesses technical knowledge in both hardware and software applications
for single user enterprise LAN and WAN environments. Understands and incorporates best practices
philosophies such as ITIL and CoBiT.
EXPERIENCE
2013 - Present
Key Achievement: Created the description and requirements and duties of this position.
Plan and assist various network projects and implementations including our Denver DC refresh
Maintain close relationship with vendors on projects, maintenance, and troubleshooting issues
Create new processes with vendors to insure timely responses in high pressure environments
Create processes within the network teams to reduce incident and problem ticket aging
Create processes for our offshore teams to use the new Service Now ITSM software.
Act as a central hub for the entire Operations staff for network information and resources
Perform all operations representation for the BBY network teams with the rest of Best Buy
2010 2013
The Lakeland Companies (provider of high-quality electrical component and systems solutions)
Key Achievement: Modernized Lakelands LAN and WAN Infrastructure from prior ad hoc configuration
Supervised entire scope of PC operations, servers & support, network/WAN administration, VOIP and
mobile corporate communications increasing performance and reliability
Led all multi-site IT locations including Plymouth, Golden Valley, Glencoe, Gaylord, Kansas City,
Omaha and Denver
Designed network structure including maintenance, repair and replacement cycle that interfaced with
internal and external users, vendors and resources
Initiated and implemented a new corporate-wide PC replacement cycle coupled with critical system
documentation and inventory
1999 2010
Key Achievement: Under my management, JUNO Inc.s LAN/WAN had not been down since 2003
Supervised entire scope of PC operations, servers & support, network/WAN administration, help desk
and corporate communications increasing performance and reliability
Passionately led four multi-site IT locations Blytheville AK., Alexandria, Plymouth and Anoka
Designed network structure including maintenance, repair and replacement cycle that interfaced with
internal and external users, vendors and resources as a colleague and not a know-it-all
Continued Junos technological advancement with gains in productivity and efficiency using the most
cost efficient method through the revitalization and maximization of aged resources
Established a comprehensive corporate-wide IT policy controlling hardware, software and end user
issues
Spearheaded and implemented a new corporate-wide PC replacement cycle while establishing critical
system documentation leaving a legacy for the future of the department
Implemented Sonicwall NSA along with split LAN/WAN design ensuring network availability even
in the face of a DOS attack
Built servers and PCs from scratch quickly to meet network needs at the most cost efficient price
1998 1999
Solved small business problems through design and implementation of hardware and software
technologies in response to present and anticipated requirements within their budget
Set up PCs on LAN through installation of all necessary hardware/software, including LAN Cards,
Cables, Routers, Hubs, Print Servers, and NT based Servers/Workstations
Collaborated with clients regarding e-business requirements including wiring LAN for modem, cable,
DSL or ISDN routers
Communicated clients requirements and expectations to web designers and host providers as a
teammate, not a salesperson
1989 1998
Contacted Fortune 500 Companies to ascertain their computing and connectivity problems, discuss
possible solutions and seek a permanent partnership
Met with Engineering department to adapt current products and introduce new products to meet
customer requirements
Spearheaded creation and implementation of testing standards for Zeos hardware within client software
requirements
Interacted with customers and support divisions of company to assure "One Call Solution
Initiated and closed the first IDIQ contract with the federal government through GTE Federal Systems
(This operation was used as the blueprint to create all subsequent bids for the federal government by
Micron/Zeos)
Led a committee to design new sales contact software used by the IT department
Participated as a member of a committee that ascertained requirements and content for Micron
Electronics first Web site;
Acted as liaison between Corporate Sales Department and Web Sales group
EDUCATION
CREDENTIALS
ITIL Foundations
Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure