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This demo will show you what a documented ISO 9001 Quality Management System (QMS)
looks like and how the documents all flow together.Some people generically refer to the group of
documents as a QMS, but specifically it refers to the entire system - the documents just describe
it. A QMS is nothing more than good business sense.
A QMS integrates the various internal processes within the organization and intends to provide
a process approach for project execution. A Process Based QMS enables the organizations to
identify, measure, control and improve the various core business processes that will ultimately
lead to improved business performance.
A complete ISO 9001 Quality Management System must address all therequirements of ISO
9001, and more specifically must meet the ISO 9001 Documentation Requirements.
The Concept of Quality Management
A Quality Management System in its basic concept is quite simple. It seeks to: Recognize
the external quality related requirements specified in Licenses to Trade, guidelines, specified
customer requirements, and the chosen management system standard(s)
Ensure that all requirements have been documented within the management system in the
appropriate location in terms of defined specific system requirements
Confirm that employees receive applicable training in the quality system requirements
Measure, monitor and report the extent of compliance with these performance procedures
Continually monitor and analyze changes to the requirements and confirm that all
changes are reflected in changes to the specific requirements when necessary
Execute the audit and analyze the system processes and correct them when necessary
Include processes that will help continually improve the quality system.
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1. Check sheet
2. Control chart
Control charts, also known as Shewhart charts
(after Walter A. Shewhart) or process-behavior
charts, in statistical process control are tools used
to determine if a manufacturing or business
process is in a state of statistical control.
If analysis of the control chart indicates that the
process is currently under control (i.e., is stable,
with variation only coming from sources common
to the process), then no corrections or changes to
process control parameters are needed or desired.
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method