Effective OSR Program

EFFECTIVE SAFETY PROGRAM
FOR OIL SPILL RESPONSE EQUIPMENT
MAZURAH BINTI MOHAMAD IKHWAN
FACULTY OF SCIENCE AND TECHNOLOGY

OPEN UNIVERSITY MALAYSIA
2011
TABLE OF CONTENT
CHAPTER
DESCRIPTION
PAGES
Title Page
CHAPTER 1
Table of Content
ii
Acknowledgement
iii
Declaration
iv
Abstract
INTRODUCTION AND PROBLEM STATEMENT
1.1
1.2
1.3
CHAPTER 2
Introduction
1.1.1
Project Introduction
1.1.2
Objective
Pintaria Sdn Bhd
1.2.1
Company Brief Information
1.2.2
Service and Maintenance Department
Safety Program for Oil Spill Response Equipment

1.3.1
Safe Work Practices
1.3.2
Problem Statement
LITERATURE REVIEW
2.1
General review
2.2
General Equipment Handling Safety
2.3
Oil spillage management system on safety
10
2.4
Decent work concepts
11
2.5
Benefit of safety program for oil spill response equipment. 12
2.6
Safety culture
13
ii
CHAPTER 3
RESEARCH/ PROJECT METHODOLOGY
3.1
3.2
3.3
Methodology
3.1.1
Literature research
3.1.2
Information sources gathered
Creating safety program for oil spill response equipment

3.2.1
Health, safety and environment manual booklet.
3.2.2
Equipment handling guidelines
3.2.3
Standard Operating Procedure
3.2.4
Construct customer survey form
3.2.5
Construct employee performance benchmark
CHAPTER 4
15
Implementation safety program for oil spill response

Equipment
3.4
14
3.3.1
Awareness training and campaign program
3.3.2
Creating safety environment workplace
Data collection, review and evaluation.

3.4.1
Equipment status of oil spill response equipment.
3.4.2
Customer survey analysis
3.4.3
Employee performance evaluation analysis
3.4.4
Zero accident statistics
16
17
3.5
Gantt chart
18
3.6
Consideration
19
SAFETY PROGRAM FOR OIL SPILL RESPONSE EQUIPMENT
4.1
Basic Terminology
20
4.2
Health, safety and environment manual booklet
22
4.2.1
Policy
4.2.2
Safety Management System
4.2.3
Occupational Health Management
4.2.4
CHAPTER 5
Environmental Management
4.3
24
4.4
Standard operating procedure
25
4.4.1
Pre-start check
4.4.2
Safety devices check
4.4.3
Use appropriate PPE
4.4.4
Start-up Procedures
4.4.5
Running and monitoring of machine
4.4.6
Shut-down procedures
4.4.7
Housekeeping
4.5
26
4.6
Collaboration
26
DATA COLLECTION
5.1
Scenario
27
5.2
27
5.3
5.4
5.5
5.2.1
Preparation
5.2.2
Data abstraction and arrangement
5.2.3
Problem

5.3.1
Preparation
5.3.2
5.3.3
Problem
Customer survey
5.4.1
Preparation
5.4.2
Distribution
5.4.2
5.4.4
Respondent background
5.4.5
Problem

5.5.1
Preparation
28
29
30
5.6
CHAPTER 6
Distribution
5.5.3
5.5.4
5.5.5
Problem
Progress summary
6.2
Detail analysis
32
6.1.1
32
6.1.2
33
6.1.3
Customer survey
34
6.1.4
35
Overall implementation
36
EVALUATION AND DISCUSSION
7.1
Objective assessment
37
7.1.1
To enhance company performance and image
37
7.1.2
To achieve value added characteristics into

Effective maintenance services offered
7.1.3
7.1.4
38
Safety program to improve economical

clients budget downtime.
7.2
38
As a documented guidelines and procedure

to ensure zero accident policy.
7.1.5
38
To boost up employee morale, confident and

safety security in performing work task.
CHAPTER 8
31
DETAIL ANALYSIS AND INTERPRETATION
6.1
CHAPTER 7
5.5.2
Discussion
38
39
CONCLUSION
8.1
Summary
40
8.2
Recommendation
40
8.3
Conclusion
41
BIBLIOGRAPHY
APPENDICES
APPENDIX 1: EQUIPMENT STATUS FORM (JANUARY 2011)

APPENDIX 2: CUSTOMER SATISFACTION FORM
APPENDIX 3: PERFORMANCE APPRAISAL FORM: EXECUTIVE LEVEL
APPENDIX 4: PERFORMANCE APPRAISAL FORM: NON-EXECUTIVE LEVEL.
vi
ACKNOWLEDGEMENT
By means of Allah, who are most bounteous and generous; and prayer for Nabi
Muhammad S.A.W. Praise be to Allah, I manage to complete this project paper for one of the
requirement in completing my Bachelor Degree of Technology Management.
First, I would like to take this opportunity to express my gratitude and appreciation to my
supervisor, Ir. Muralindran Kovindasamy who are constantly giving guidance, patience and
invaluable advice throughout this project.
On personal note, I would like to express my appreciation to my beloved husband (Abdul

Razak Abdullah) and children for their time and endless support throughout my studies at Open
University Malaysia. My colleague, friends and customers for their support and assistant whether
direct or indirectly contribute for completing this project paper.
Without the mention parties, it is impossible for me to complete this project paper
successfully. Hopefully this project paper will be useful and as a best guidelines for all.
THANK YOU
MAZURAH BINTI MOHAMAD IKHWAN
March, 2011.
iii
Declaration
I declare that this project report entitled Effective Safety Program for Oil Spill Response
Equipment is the result of my own work except as cited in the references. This project report
has not been accepted for any degree and is not concurrently submitted in candidature of any
other degree.
Signature:
Name: MAZURAH BINTI MOHAMAD IKHWAN
Matric Number: 77070901614001
Date: March 2011
iv
ABSTRACT
Throughout the Oil Spill Response publication and report from IMO (International
Maritime Organization) or others independent sources, they are very particular in managing and
protecting our marine environment from pollution. Oil pollution does not normally involve loss
of life but a major spill can have a serious impact both on peoples livelihoods and on the
environment. Oil pollution is a threaten towards a marine environment and need to be handle
immediately and effectively for minimizing negatives impact at maritime life at sea and
shoreline. One of the aspect need to be maintain is in ensuring the equipment is effective and
efficient to use anytime. However, each Oil Spill Response Equipment from various
manufacturer do not have a unite safety program and they only provided operator manual for
each specific equipment only. The purpose of this study is to implementing safety program for
handling and operating the overall equipment. The study is conducted throughout
implementation HSE manual booklet, awareness training and structured questionnaire gathered
which include safety aspect of policies, procedure etc. Then, benchmark is gathering throughout
equipment status report, employee performance evaluation and zero accident statistics to obtain
the level of implementation of safety program at workplace. Generally, there are awareness and
understanding in implementing and enforcing safety and health regulation for Oil Spill Response
Equipment but not documented program yet.
CHAPTER 1:
INTRODUCTION AND PROBLEM STATEMENT
1.1
Introduction
1.1.1
Project Introduction
I would like to have an analysis and study on my current employer i.e.

Pintaria Sdn Bhd. As for brief information, one my job description as a Head of
Service and Maintenance Department is to maintain and improve our maintenance
services offered to customer. Currently, the department is overseeing and operates
the service and maintenance program for Oil Spill Response Equipment for
Jabatan Laut Semenanjung Malaysia. Furthermore, I would like to take this
opportunity to create and implementing effective safety program for Oil Spill
Response Equipment.
1.1.2
Objective
There are five objectives that I would like to achieve in this research
which as follows: -
1.1.2.1
To enhance company performance and image.
Through this safety program implementation for Oil Spill

Response Equipment will ensure that the company upgrading
performance and along with it improve company image through
customer acknowledgement and presentation performance.
1.1.2.2
To achieve value added characteristics into effective maintenance

services offered.
Safety program for Oil Spill Response Equipment will be

as a value added characteristic for Pintaria Sdn Bhd effective
maintenance service program offered and it will benefit the
company for the long term and improvement.
1.1.2.3
To boost up employee morale, confident and safety security in

performing work task.
Effective safety program for Oil Spill Response Equipment

will ensure employee safety and security aspect which will
improve the work performance and also the confident level and
morale of employee. For the short term, it will improve the work
performance and for the long term increase confident level and
expertise knowledge and skills.
1.1.2.4
As a documented guidelines and procedure to ensure zero accident

policy.

also will help each individual who are directly or indirectly
working with the equipment better understand the hazards that can
arise in the course of their work and measures that can be taken to
prevent accidents.
1.1.2.5
Safety program to improve economical clients budget downtime.

will help improve economically clients budget downtime and
effectively and efficiently improve the equipment performance and
readiness.
1.2
Pintaria Sdn Bhd
1.2.1
Company Brief Information
Pintaria Sdn. Bhd. is one of the fastest growing and dynamic trading
company in Malaysia. Established in 1998, this company has successfully
created a name especially amongst the multinational industries and small to
medium industries at large for its excellent service and reliable
safety
products.
The company business activities involves trading and supplying of a

comprehensive range of Occupational Safety
ranging
from
environmental
sampling
and
Health equipment
equipment, emergency
facilities
right to personal protection devices and clothing.
In addition to that, the company also provide technical backup

services for sophisticated equipment such as self contained breathing
apparatus, gas detection devices and emergency response 24 hours team,
conduct
training and
education
program
for any personal
protective
equipment which requires special training and attention by the wearer.

From time to time the company also conduct demonstration and participates
in any exhibition to promote the companys wide variety of products.
3
1.2.2
Service and Maintenance Department
One of the main core businesses to Pintaria Sdn Bhd is its maintenance
services offered to Jabatan Laut Semenanjung Malaysia which maintaining
customer Oil Spill Response Equipment. Service and maintenance department
being established in 2002 to have an effective and efficient system in managing
the maintenance services offered to customer.
In ensuring the system running and operating in effective way,

management of Pintaria Sdn Bhd implementing the Health, Safety and
Environment System and Manual along with the ISO 9001: 2000 system. As a
proof of the system being effective and efficient operating, Pintaria Sdn Bhd
received a good response from customer and furthers the contract agreement with
Jabatan Laut Semenanjung Malaysia for two (2) more years maintenance services
offered.
1.3
Safety Program for Oil Spill Response Equipment
1.3.1
Safe Work Practices
In the maintenance services field, safe work practice is important to

benefit the companies and prevent accidents. Pintaria Sdn Bhd feel the
measurement and precautions to be taken on the use of personal protective
equipment, proper use of hand tools, good housekeeping and good fire safety
practices will benefit the company and employees in long term.
Few measurement and precautions taken are as follows: a.
Produce, review and update a HSE procedures and contingency planning

activities.
4
b.
Execution of emergency response and others appropriate training and up

dated technical information and experience related to the work practices.
c.
Enhance capability and knowledge in HSE awareness and competency

program.
1.3.2
Problem Statement
However, a safe work practice is only for the overall activity

performance and not specifically in managing Oil Spill Response Equipment.
That is why, this project is crucial to determine and implementing the effective
safety program for Oil Spill Response Equipment.
Eventually, it will be as a benchmark in evaluating the performance of

Pintaria Sdn Bhd in managing an effective and efficient services offered to
customer. Also, documented and valuable safety information in operating and
safeguarding practice in handling or operating the Oil Spill Response Equipment.
CHAPTER 2:
LITERATURE REVIEW
2.1
General review
In challenges to creating professionalism in the occupational safety and health and

also toward achieving Occupational Safety and Health Vision by Malaysia government
by year 2015, we need play more active role in supporting national OSH effort through
this provision in creating safety program for oil spill response equipment.
The purpose of this paper is to provide a review of what is known about and
benefit of implementing safety program for oil spill response equipment. Furthermore,
most of the publication and reference of oil spill response activity is only emphasize on
operation technique, guidelines on waste management and personnel safety precaution
during the response operation but not specifically safety program for oil spill response
equipment during response operation or service and maintenance activity. Moreover,
most oil and gas industry company such as Shell, Murphy Oil and Petronas creating and
emphasizing in implementing safety culture for overall operation and along with the
above reference, we will review on manufacturing industry which has a safety program
practices foundation that we can refer with.
In Shell Company, their commitment and policy reflects the integrated way work
across in the areas of health, security, safety, environment and social performance. Since
year 2000, Shell have been gradually reducing the amount of oil and oil products spilled
from operation for reason that Shell Company can control, like corrosion or operational
failures.
The control framework cover 11 area inclusive of environment, health, contractor

HSSE management, HSSE & SP management systems, personal safety, process safety,
6
transport, product stewardship, projects, security and social performance. It contains a

simplified set of mandatory standards that define high level HSSE and SP requirements.
Shell maintains leadership of the sectors in terms of environmental performance,
in the perception of Special Publics (academics, government, media, NGOs) as

measured by the Shell Reputation Tracker.
With the above chart, it shows that in implementing safety culture in operation,
will increase their performance and credibility of the company.
In manufacturing industry, as per Toyota culture, 2the key appears in safety

practices is to be a holistic concepts which are clean, pleasant and safe environment that
cover the entire workplace that broken down into the followings: a.
Physical work environment

i.
cleanliness
ii.
lighting
External perception of environmental performance Environment & safety

http://www.shell.com/home/content/environment_society/performance_data_environmental_data_external_percepti
on
2
Liker, Jeffrey K.; Toyota Culture: the heart and soul of the Toyota way/ Jeffrey K.Liker, Michael Hoseus and the
Center for Quality People and Organizations; New York: McGraw-Hill, 2008: 264
iii.
b.
c.
d.
temperature
Physical safe process

i.
ergonomics
ii.
standardized work, training and follow up
iii.
early symptom investigation
Physiologically safe
i.
safe and respectful environment
ii.
cognitive simplification
iii.
safety culture
Personal health and safety

i.
effectively deal with work restriction
ii.
easy access to quality medical care
iii.
easy access to proper medication
So, along the way in implementing safety program for oil spill response
equipment, we must take into consideration the above aspect and also procedure of
managing safety aspect on equipment during response operation.
2.2
General equipment handling safety
Most of the oil spill response equipment is 80% machine operated and 20% is
manual operated. In servicing and maintenance of oil spill response equipment, the only
reference on operating and maintaining the equipment is through operator manual
provided by the manufacturer. However, each one of the equipment has an individual
operator manual which we are having a difficulty on managing safety program effectively
and efficiently. In order to make it works, we need to have a strong safety program
foundation for overall oil spill response equipment.
General equipment handling safety is important to prevent accident happened. As

such, with refer to Malaysia government agency of Department Occupational Safety and
8
Health (DOSH) occupational statistic for year 2009 found out in manufacturer industry,
3
1186 victim; result in accident but non-permanent disability, 479 victim accident causes
permanent disability and 553 victims accident cause death. Most of the accident
happened because of unfamiliarity in the use of the equipment, lack of good safety
features and absence of proper procedure for the adjustment and maintenance of the
machinery which it is in motion, lack of training and knowledge about safety and the
most common one is carelessness and dawdling.
In any industry either oil and gas industry or manufacturing industry, common
general machine/ equipment handling safety has a few guidelines which are as follows: a.
Do not leave equipment unattended.
b.
Do not remove safety guards while machine is in operation
c.
Do not tamper with machine and machine guards
d.
Do not wear gloves when working with revolving/moving parts of machine.
e.
Observe all warning signs and safe work procedures
f.
Know the location of emergency stop button of the machine
g.
Turn off machine after use.
Furthermore, the common practices that should be followed to avoid mishaps in

the use and operation of machine are the safe operating procedures principles which are
follows: a.
Pre-start check
b.
Safety Devices Check
c.
Use of Appropriate PPE
d.
Start-up procedures
e.
f.
g.
Housekeeping
Occupational Accident by Sector for the Category of NPD in 2009; www.dosh.gov.my

Occupational Accident by Sector for the Category of PD in 2009; www.dosh.gov.my
5
Occupational Accident by Sector for the Category of Death in 2009; www.dosh.gov.my
4
Subsequently, general equipment handling safety is important aspect of safety

program to be implemented and need to be taken into practice to ensure the effectiveness
and efficiency of safety program for oil spill response equipment.
2.3
Oil spillage management system on safety
During my research and review, I have a difficulty into obtaining oil spillage
management system on safety because there are no general guidelines published
specifically for oil spill response equipment. However, I got one report from International
Petroleum Industry Environment Conservation Association (IPIECA) discussing on oil
spill preparedness and response. Even though the report is discussing on management
control of spill safety on site of response operation, we can take the basic information in
creating the safety program for oil spill response equipment.
During the response operation, the issue of health and safety, both for the public
and oil spill responder, is the most critical consideration. The key to safety is to recognize
the risks from all sources and to be prepared to act accordingly. The other major aspects
when dealing with safety management is the issue may arise as a result of an accident; the
document does not attempt to deal with the aspect of the problem. Rather, it focuses on
the practical and technical safety considerations that need to be dealt with when
responding to an oil spill.
On the other side, responder can often become too involved in operations and not
to be able to take an overall view of the situation. The management team then should
appoint an individual or if necessary, a supporting team with a responsibility for safety
management in monitoring and maintaining awareness if active and developing situation,
10
accessing hazardous and unsafe situations and developing measures to assure personnel
safety. 6These measures include:
Site assessment, during the initial response, in order to: document the hazard
analysis process, address hazard identification, personal protective equipment
and control zones; and identify decontamination areas. Competent personnel, that
is to say, those appropriately trained and experienced in the issue surrounding
spill safety, should be used to manage and supervise response. Local labour can
be used to support the clean-up effort provided that they are; given training in the
safety issue that are relevant to the tasks they undertake, briefed on the risks that
they will meet; and provided with appropriate safety equipment.
Developing and implementing a Site Safety and Health Plan (SSHP). Information
to develop the plan can be obtained from sources such as specific site safety plan,
hazard assessments and air monitoring data. The plan should be reviewed
regularly with regard to the safety implications of the activities proposed or in
progress.
Participating in planning meetings to identify health and safety concerns inherent

in the operations daily work plan.
Correcting unsafe acts or conditions through the regular line of authority,

although the safety manager should be authorized to exercise emergency
authority to prevent or stop unsafe acts when immediate action is required. The
safety manager should also investigate accidents that have occurred during
operations.
Establishing first-aid actions and medical facilities in accordance with the SSHP.
With refer the above information; safety program for oil spill response equipment
is benefitted in using the above guidelines in creating an effective program for oil spill
response equipment especially for daily activity and also during response operations.
Oil Spill Response Safety Guide, www.seapro.org/pdf_docs/responder.safety.guide.pdf
11
2.4
Decent work concepts
Ministry of Human Resources of Malaysia used a decent work concept as a

platform for ministries strategies in build up the human capital in Malaysia. One of the
components is to actualize practice and dynamic concepts in ensuring the safety and
health at workplace
With reference with International Labor Organization, the concepts involve

opportunity to work productively and received a fair salary or payment, safety and health
is guaranteed and also the benefit to family members included. Also, the prospect for
personal development and advancement along with social integrity, freedom to say loud
our opinion and restlessness, opportunity to set personal aim and direction in taking part
in decision process regarding the issue that will impact our life and subsequently be given
the opportunity and fair treatment both men and women.
In creating safety program for oil spill response equipment, it is important to take
into consideration the decent work concept to motivate and excrete all productivity and
innovative idea to build up stronger system and program.
2.5
Benefit of safety program.
The benefit of safety program can be easily noted by all safety and health
practitioner which is with maintaining the good level of safety and health at a workplace
will give a positive impact toward the company overall performance. As for individual, it
will promote the well being, respect ourselves in the entire decision making and
maintaining personnel standards of conduct befitting a professional. As a team member,
we can achieve where all team members treat others with dignity, trust each others and
care about the work we do. Also, forming a solid unity in commitment and achieve
highest ethical standard. As for customer, we can gain customer satisfaction, respect and
loyalty.
12
Malaysia government believe that the success in maintaining safety program will
be one of excellent business approaches because the action will reduce fatality
subsequently maintaining skilled human capital needed to ensure company success and
prospect. 7Profitable and successful company will indirectly give a positive impact to the
country via taxation and employment opportunity. By that, maintaining good safety
program at acceptable level have a collaboration and important component towards
society development, poverty abolishment and decent work.
Also, it will led to
continuous improvement and more focus on cost reduction instead of price increase as a
way to increase profits.
2.6
Safety culture
In implementing effective safety program for oil spill response equipment will
enhance implementation on safety culture within our organization and people. Safety
culture in the content of the working environment is a set of working customs, habits,
practices that become second nature when we repeatedly work safely while guided by a
well defined set of core values that protect and promote the health and well being of the
individual and environment.
In implementing the safety program will led to productive human capital which is
a team with competitive mode if new ideas and innovative, strategic, focused and
productive in creating economic added value. Also, by management point of view will
benefit the company through long duration of cost saving, image booster and business
opportunity.
Remark by Human Resources Deputy Minister, Honorable Dato Noraini Bt. Ahmad at Seminar Keselamatan
Dan Kesihatan Wanita Di Tempat Kerja on 7 July 2008 at PWTC, Kuala Lumpur; www.mohr.gov.my
13
CHAPTER 3:
RESEARCH/ PROJECT METHODOLOGY
3.1
Methodology
Project method is more in creating and implementing safety program at

warehouse base which is being provided by Jabatan Laut Semenanjung Malaysia in
enabling Pintaria Sdn Bhd provide service and maintenance of oil spill response
equipment on site. The pilot case of this study will be at Warehouse base, Jabatan Laut
Wilayah Selatan, Pelabuhan Tanjung Pelepas, Gelang Patah, Johor.
3.1.1
Literature research
Literature research is mostly data collection on occupational safety and

health aspects in manufacturing and aviation industry. It is due to the reason that
there are very limited publication and data related to service and maintenance of
oil spill response equipment or safety and health aspect in maintenance service of
oil spill response equipment.
3.1.2
Information sources gathered
Primary and secondary data will be gathering from the following sources
to ensure in creating an effective safety program for oil spill response equipment:
-
3.1.2.1 Technical specification, operator manual and material safety data sheet for
each individual oil spill response equipment.
3.1.2.2 Reference on safety tips, procedure such us lock-up and tag-out procedure,
PPE application and safeguarding machine tips.
14
3.2
Creating safety program for oil spill response equipment
Safety program for oil spill response equipment will be created step by step to
ensure the employee and customer has a time in adjusting the changes and
implementation either at work schedule or work environment.
3.2.1
Health, safety and environment manual booklet.
The purpose for creating health, safety and environment manual booklet is
ensure employee and customer fully aware of what Pintaria Sdn Bhd manual
entails. In addition, this book will be assist employee taking effective measure in
implementing, controlling and maintaining safety program of oil spill response
equipment.
3.2.2
Equipment handling guidelines being created to ensure employee and

customer take a few measure precautions when handling or operating oil spill
response equipment.
3.2.3
Standard Operating Procedure
Standard operating procedure being creating in ensuring employee and

customer take a step by step procedure in safety, health and environment policy
and implementation.
3.2.4
Construct customer survey form
15
Main topic in creating customer survey form is including the quality of

services offered, timeline and reliability of services delivered, responsive to
customer needs and communication with customer. It is to ensure the
effectiveness of safety program towards business activity and image.
3.2.5
Construct employee performance benchmark
Employee performance benchmark will be review by their job knowledge

and performance, general conduct and personal characteristic/ attribution.
3.3
Implementation safety program for oil spill response equipment
Implementation safety program for oil spill response equipment will be done
immediately and estimation pilot case implementation will take three (3) months
duration. Estimation time frame will be from November 2010 until January 2011.
3.3.1
Awareness training will be a compulsory attended by employee and

invited customer to attend as an observer. Pintaria Sdn Bhd may create safety
week campaign at workplace and distribution of flayer and newsletter to inform
customer regarding this safety program.
3.3.2
Creating safety environment workplace
Pintaria Sdn Bhd will get a budget in creating safety environment

workplace such as creating safety line between work area and store area. Separate
dustbin for separate item such as paper, oil, plastic etc.
16
3.4
Data collection, review and evaluation.
Data collection will be gathered and collect within three (3) months duration
which will be estimated time duration of December 2010 until February 2011. Data
review and evaluation will be estimated on February 2011 and March 2011.
3.4.1
Each month, Pintaria Sdn Bhd will submit the monthly report on service
and maintenance of oil spill response equipment to Jabatan Laut Semenanjung
Malaysia. Content of the report is inclusive of the checklist of equipment, job
information done on individual equipment and equipment status. Also, the report
regarding the training, repairing and damage equipment is being included. The
equipment status of oil spill response equipment for Jabatan Laut Wilayah
Selatan; which is the pilot case for this study will be compared with three (3)
months before the implementation which is from August 2010 till October 2010
and three (3) months after the implementation which is from November 2010 till
January 2011.
3.4.2
Customer survey analysis
Customer survey analysis will be forwarded to all customers from four (4)
regions namely Jabatan Laut Wilayah Selatan, Jabatan Laut Wilayah Tengah,
Jabatan Laut Wilayah Utara and Jabatan Laut Wilayah Persekutuan Labuan with
two (2) stages analysis. First stage analysis will be done on November 2010
(which is before the implementation) and second stage analysis will be done on
February 2011 (which is after three (3) months implementation).
3.4.3
17
Employee performance evaluation analysis will be forwarded to all

Pintaria Sdn Bhd tactical team which dealt directly in handling, servicing,
maintaining and operating oil spill response equipment. The comparison will be
done between JohorBahru base group personnel with others base group personnel.
3.4.4
Zero accident statistics for three (3) months will be collected from four (4)
regions namely Jabatan Laut Wilayah Selatan, Jabatan Laut Wilayah Tengah,
Jabatan Laut Wilayah Utara and Jabatan Laut Wilayah Persekutuan Labuan. Also,
for Jabatan Laut Wilayah Selatan, previous three (3) months statistic will be
collected to ensure the strong result and interpretation.
3.5
Gantt chart
EFFECTIVE SAFETY PROGRAM FOR OIL SPILL RESPONSE EQUIPMENT
Week (Start October 2010)
1.
Selection of title and objective
2.
Literature survey
3.
Develop methodology
4.
Sampling design and distribution
5.
Pilot study
6.
Data collection
7.
Processing and analysis data
8.
Testing and evaluation
9.
Conclusion
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15
14
13
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11
10
No.
Activity description
Others activity indirectly toward the

research: a. Meeting with supervisor
b. Drafting the project paper
c. Printed report (Soft cover binding)
d. Printed
binding)
report
(Hard
cover
e. Soft copy report (CD and casing)
Gantt chart is created to ensure the progress of research/ study follows the time
frame of the estimation planning. It is also a step by step implementation on the safety
program for oil spill response equipment
3.6
Consideration
Project method is taking into consideration in researching the data, creating the
program, implementation stage and also in collecting data, review and evaluation
procedure.
19
CHAPTER 4:
SAFETY PROGRAM FOR OIL SPILL RESPONSE EQUIPMENT
4.1
Basic Terminology
This chapter introduces to the basic terminology used on safety program for oil
spill response equipment and the activities flow created to ensure the implementation for
the program. It is important to know the terminology used in this project to ensure the
readers understand the program better and identify the importance of activities flow
created to achieve the target or objectives.
4.1.1.1
Safety, health and environment
Oxford dictionary defined safety as the condition of being safe. In

occupational aspects it is concerned with the physical environment of the
workplace and well being of the worker.
Health as defined in Oxford dictionary is state of being free from

illness or injury. Occupational health aspect involves physical and metal
elements affecting health which directly related to safety and hygiene at
work.
Environment is the surrounding or conditions in which a person,

animal or plant lives or operates. In occupational aspect, it involve the way
organization observing practices which minimize the harm to the
environment
20
4.1.1.2
Hazards
Occupational Safety and Health Assessment Series 18002

(OSHAS 18002) defined hazard as a potential sources or potential
situation which led to detriment in injury and health content towards
human, properties or workplace area damages or both of it. Chemical
exposure, radiation exposure, biohazard and unsafe work practices is the
sample of hazard.
4.1.1.3
Risk
Risk is combination of possibility and consequences with regards

the event of hazard. Possibility focus on the probability on accident
happened. Probability can measured by accident statistic. In injury
content, accident impact can be derived from death, permanent disability,
and non-permanent disability or near accidents.
4.1.1.4
Accident
Accident is unplanned matter or situation which led to injury or

properties damages.
4.1.1.5
Oil Spill Response Equipment
Oil spill response equipment is various equipment either

mechanical equipment, containment equipment or support equipment
which being kept maintained and serviced continuously to ensure their
effectiveness and efficiency rate of operation in combating any emergency
oil spill response equipment either in offshore or shoreline situation.
21
4.2
Health, safety and environment manual booklet
The health, safety and environment manual booklet will help and assist Pintaria
Sdn Bhd in taking effective measures to curb, control and eradicate health, safety and
environment problems. Also, hope this manual will benefit the employees and customer
in understanding Pintaria Sdn Bhd activities and objective of safety program for oil spill
response equipment specifically.
4.2.1
Policy
After consideration and discussion with management, the health, safety

and environment policy more focus on complying with relevant safety, helath and
environment legislation state in Occupational Health and Safety Act 1994 with
specific objectives as follows: a.
Provide and maintain a safe and health workplace
b.
Comply with legislation on safety and health including other relevant

requirements.
c.
Providing adequate training for its employees
d.
Communication of the company policy, procedures and practices to all its

employees so as to encourage their active participation.
e.
Continually improving the safety and health of the workplace.
f.
Updating the policy to the needs of the department through periodic

review of the Occupational Health and Safety system.
4.2.2
Safety Management System
Safety management system concentrate its aim to create a conductive

environment through safe working practices, procedures and OSH management
to ensure the protection of workers while doing their job tasks1
1
Open University of Malaysia, January 2007, Safety, Health and Environment, EBTS2103; Kuala Lumpur; Meteor
Doc. Sdn. Bhd; pg 6.
22
Safety Management System will stated on the work permit system, service
and maintenance, confined space entry, isolation of equipment for maintenance,
rigging and scaffolding, excavations, high pressure water cleaning, work over
water and accident reporting and investigation.
4.2.3
Occupational Health Management
Occupational health management involves activities for the protection and

promotion of workers health and for the improvement of working conditions and
environment carried out by occupational safety and health professionals as well
as others specialist. 2
In the manual, we stress out the control of noise hazards at workplace,

monitoring, audiometric and hearing conservation program.
4.2.4
Environmental Management
The role of environmental management is to co-ordinate and focus n

understanding the structure and functions of the environment, in monitoring
impacts, data handling and analysis, modeling and planning development. Also in
improving human well-being, and mitigate or prevent further damage to the
planets and its organism.3
Doc. Sdn. Bhd; pg 7.
3
Doc. Sdn. Bhd; pg 113
23
Due to Pintaria Sdn Bhd nature of business is service and maintenance

also combating emergency oil spill, we more focus on nature of environment
impact, waste treatment and disposal and also the guidelines on the management
and disposal of relevant schedule waste.
4.3
The guideline in equipment handling is important so the standard of operation can

be standardized and optimizing. It will lead to the long term cost effective and managing
the operation is safest and documented way as possible. Most of the equipment has a
different and unique functions and capability. So, we will be creating two type of
guideline which is first is general guideline that cover topics of equipment manhandling,
personal protective equipment and overall equipment handling perspective. While second
is specific equipment guideline which will follow the instruction and application from
individual oil spill equipment operator manual.
Operator manual on individual oil spill response equipment cover the followings
aspects: a.
General information on oil spill response equipment
b.
Transportation instruction and safety measurement when handling the

equipment.
c.
Start Instructions before starting, when starting the engine, operating the
equipment and stop the engine.
d.
Maintenance and Inspection after operation
e.
Technical specifications
f.
Fuel, oil and hydraulic fluid specifications
g.
Drawings
h.
Service manual (if any)
j.
Instruction book (if any)
24
4.4
Standard operating procedure
4.4.1
Pre-start check
Create a checklist in ensuring the machine or equipment is checked for faults
before operating.
4.4.2
Safety devices check

Check for the effectiveness of safety devices and make sure that they are not bypassed.
4.4.3
Use of appropriate Personal Protective Equipment

While operating machine it is important to wear appropriate PPE to ensure
personnel safety.
4.4.4
Start-up Procedures
Follow the procedures on operator manual and not by-pass any step to ensure
safety and prevent accident.
4.4.5

Monitoring any fault and inform supervisor from time to time.
4.4.6
Machine shut down procedure is to ensure the machine is properly stop and ready
to be used next time.
4.4.7
Housekeeping
25
It is important to clean the workplace regularly and ensure all tools and equipment
is in place for effective maintenance activity.
4.5
Communications in general and verbal communication in particular are arguably

the most importance of all human behaviors. Communication makes human organization
and cooperation possible, and verbal as well as written communication establish culture
and civilization. In order to achieve an effective and easy implementation, we need to
create awareness training and campaign program in clear, accurate and objective
information with a suitable headings and order of information.
Awareness training and campaign program should be organized to educate

employee and customer to safety program for oil spill response equipment through the
followings: -
4.6
a.
Induction program for employee and customer
b.
Continual emphases on safety guidelines
c.
Involving employees and customer in safety committees/ campaign
d.
Incentive schemes for role models
Collaboration
This chapter highlighted some basic terminology used in safety program for oil
spill response equipment, the collaborated between the activities flow and the importance
on activities flow in implementation the program. Problem and troubleshooting
encountered in the program are also briefly discussed.
26
CHAPTER 5
DATA COLLECTION
5.1
Scenario
After creating safety program for oil spill response equipment, then successfully
implementing it at workplace specifically at Johor Bahru base for duration of three (3)
months start November 2010 January 2011, the collection of data is mostly primary
data which resulting from safety program implemented.
Practical approach is appropriate to know result of this program either it is

effective or not. Furthermore, we will forecast if this safety program enhances our
business activity approach and customer feedback on the program will be gathering for
review and evaluation. Subsequently, employee benchmark on their performance and job
satisfaction will be evaluated and analyze to know the level of the effectiveness.
5.2
5.2.1
Preparation
For every month, Pintaria Sdn Bhd will produce the report to customer in
informing the status of oil spill response equipment. Data abstraction and
collection is from every monthly report done.
5.2.2
The required information will be transfer into the pie chart for effective
review and evaluation. Sample data collection will take into consideration of
27
previous data collected from August October 2010 and data collection for this
safety program implementation from November 2010 January 2011.
5.2.3
Problem
No problem arise due to the monthly report is an active and daily job
activity done.
5.3
5.3.1
Preparation
We are creating the medical flow procedure to detect any accident occur at
the workplace. This is including the health of employee and accident/ incident
occur at the workplace. Pilot case will be at Johor Bahru base.
5.3.2
Data collected is medical certificate to indicate the personnel health and

safety, reporting unsafe practice or incident occurs which led to small injury such
as burn, wound, scratches and others. Data abstraction will be converted into bar
chart for effective evaluation and review.
5.3.3
Problem
For the three (3) months pilot case at Johor Bahru base, no problem occurs
for data collection due to the system already being forwarded and explained to
employee for implementation.
28
5.4
Customer survey
5.4.1
Preparation
Customer survey form is created into four (4) different aspects which is
quality of services and products, timeliness and reliability of delivery, responsive
to customer needs and communication with customer.
5.4.2
Distribution
First stage distribution is on November 2010 before or when

implementation in progress and second stage distribution is on February 2011
after three (3) months implementation.
5.4.2
Pilot case of this safety program is at Johor Bahru base (Jabatan Laut
Wilayah Selatan). It will be compare with other region base namely Jabatan Laut
Wilayah Utara, Jabatan Laut Wilayah Tengah and Jabatan Laut Wilayah
Persekutuan Labuan. Data will converted line chart to enable effective review and
analysis.
5.4.4
Target responder is customer which directly monitor and managing oil

spill response equipment at four region namely Jabatan Laut Wilayah Selatan,
Jabatan Laut Wilayah Utara, Jabatan Laut Wilayah tengah and Jabatan Laut
Wilayah Persekutuan Labuan dan Laut China Selatan.
5.4.5
Problem
29
Problem occurs in requesting customers to fill in the survey form due to

their thigh job schedule. However, we manage to overcome the obstacle with
interview approach with customer and discussion in much open and further
critics/ feedback gathers.
5.5
5.5.1
Preparation
We will use current Performance Appraisal Form created to evaluate and

review on three aspects namely job knowledge and performance, personal
characteristics and attributes and general conduct.
5.5.2
Distribution
Distribution to all employee done on December 2010 and collection was

done on second week of January 2011.
5.5.3
Data abstraction is comparison between group of employee designated at

Johor Bahru base and others group employee located at Port Klang base, Pulau
Pianng base and Labuan base.
5.5.4
Each base is consisting of one supervisor and two technicians. Their

background is mostly from mechanical and electrical engineering and time of
services with Pintaria Sdn Bhd is between two and seven years.
30
5.5.5
Problem
Due to this is yearly activity, no problem occur in gathering information.
5.6
Progress summary
The topic above highlighted the preparation and progress into converted the data
into chart for effective review and evaluation.
31
CHAPTER 6
DETAIL ANALYSIS AND INTERPRETATION
6.1
Detail Analysis
6.1.1
The data analysis is taking data sample from equipment status of oil spill
response equipment status for Jabatan Laut Wilayah Selatan which is the pilot
case of this program at Johor Bahru base.
From August 2010 until October 2010 shows 74% equipment is in the
readiness state and meet the specification while 26% equipment shows in
operational state and does not meet standard specification. However, data from
November 2010 until January 2011 shows improvement in the oil spill response
equipment status on 779%
9% on equipment readiness and meet specification and 21%
equipment shows in operational state and does not meet standard specification.
Oil Spill Response Equipment Status For

August 2010 - October 2010
0%
A
26%
B
74%
C
32
Oil Spill Response Equipment Status for

Jabatan Laut Wilayah Selatan
November 2010 - January 2011
0%
A
21%
79%
From the pie chart above , the legend in each chart is characterized into
three categories namely category A as an equipment in readiness state and meet
the specification, category B as an equipment in operational state and does not
meet standard requirement and category C as an equipment not ready or under
repair.
From the data collected and analysis, it shows tha

thatt the oil spill response
equipment has increased its capability of 5% for duration of three months safety
program implementation. It is means, which the safety program for oil spill
response equipment plays a part in maintenance services and subsequently boosts
b
up the way or activity flow in an effective and efficient way.
6.1.2
Data collection is quantity of
staff on medical leave with medical
certification between Johor Bahru base and others based namely Port Klang base,
Pulau
au Pinang base and Labuan base. Also, standard reporting on incident or
33
accident occur which recorded in the operation log book and recorded at Johor
Bahru Administrative Office. Duration of data collection is between three months
implementation.
Base
Johor Bahru
Port Klang
Pulau Pinang
Labuan
Medical leave (%)

NA
NA
NA
NA
Incident/ accident (%)

NA
NA
NA
NA
Total (%)
NA
NA
NA
NA
Based on the following evidence, we felt that the implementation does not
effect on the zero accident statistic. As we felt that we did not manage to get
enough data and it may due to the short term duration and required a long term
data collection to gather the effectiveness of safety program for oil spill response
equipment on zero accidents statistics.
6.1.3
Customer survey
Data collected is 12 sample on which distributed evenly between region of

Jabatan Laut Wilayah Selatan, Jabatan Laut Wilayah Tengah, Jabatan Laut
Wilayah Utara and Jabatan Laut Wilayah Persekutuan Labuan. First stage
distribution was done on November 2010 for comparison.
Region
JLWS
JLWU
JLWT
JLWPL
A
13.0%
14.0%
13.0%
12.7%
B
12.7%
12.7%
12.7%
12/0%
C
12.7%
12.3%
12.3%
12.0%
D
13.3%
10.7%
11.7%
12.0%
Overall
51.7%
49.7%
49.7%
48.7%
Legend: A: Quality of services and products

B: Timeliness and reliability of services and products
C: Responsive to customer needs
D: Communication with customer.
34
Second stage was done on February 2011 after three months of

implementation safety program for oil spill response equipment.
Region
JLWS
JLWU
JLWT
JLWPL
A
15.0%
13.0%
13.0%
14.0%
B
15.0%
15.0%
13.0%
16.0%
C
16.0%
14.0%
13.0%
16.0%
D
16.0%
15.0%
13.0%
16.0%
Overall
62.0%
57.0%
52.0%
62.0%
Legend: A: Quality of services and products

B: Timeliness and reliability of services and products
C: Responsive to customer needs
D: Communication with customer.
On the implementation stage, due to cost effective planning, the awareness

training and campaign was done for all base namely Johor Bahru, Port Klang,
Pulau Pinang and Labuan. From the detail analysis, improvement in customer
satisfaction level was shown especially at Johor Bahru and Labuan base.
6.1.4
From the performance evaluation gathered, Johor Bahru base personnel

have the highest rating compare to others base.
Base
General
Conduct
Overall
Rating
Johor Bahru
Port Klang
Pulau Pinang
Job knowledge and Personal

performance
characteristic/
attributes
50%
24%
38%
13%
34%
16%
14%
17%
13%
88%
68%
63%
Labuan
42%
14%
70%
14%
Performance appraisal year 2010 shown improvement at Johor Bahru base

which it may contributed by the safety program implementing for duration of last
35
two (2) months which is November 2010 and December 2010. From the interview
feedback from employees at Johor Bahru base, the program implemented
improved their sense of security and confident level which they have a source or
guide to led them into effective maintenance activity along with the precautions in
preventing any accident occur at workplace. Furthermore, layout plan at
workplace has been improved in introducing the safety line for each maintenance
activity. As well as the housekeeping activity which now we have a checklist for
record and standardized guidelines.
6.2
Overall interpretation
The interpretation of each data collected is been highlighted and discuss in this
chapter. Based on the evaluation and review, it found out that the zero accidents statistics
is not as successful data collection and review to ensure the effectiveness of safety
program for oil spill response equipment. However, others data collection has a value in
evaluating the effectiveness of safety program for oil spill response equipment.
36
CHAPTER 7
EVALUATION AND DISCUSSION
7.1
Objective assessment
This chapter will discuss and evaluate from the finding if we did manage achieve
our target objective which previously discuss at early introduction.
The five objectives for this research and the effectiveness towards overall
implementation are as below: -
7.1.1
To enhance company performance and image
From the customer survey data analysis shown that Pintaria Sdn Bhd
overall services has improved based on the quality of services and products,
timeliness and reliability of services and products, responsive to customer needs
and communication with customer.
Interviewed data gathers most of the customers are satisfied with Pintaria
Sdn Bhd performance improvement especially the responsive to customer needs
and communication with customer. Pintaria staffs much have a confidence level
in answering question or meeting customer requirement such as additional or
upgrading maintenance activity on equipment at workplace.
Subsequently, implementation of safety program for oil spill response

equipment shown company performance and image has been enhanced and
improved. Customer also feel sense of security at oil spill response equipment
workplace and feel this implementation as a stepping stone for Pintaria Sdn Bhd
in promoting safety program for oil spill response equipment and overall.
37
7.1.2
To achieve value added characteristics into effective maintenance services offered
Pintaria Sdn Bhd may achieve value added characteristic into effective
maintenance services offered, if this safety program of oil spill response
equipment being implemented and improving from time to time to ensure its
effectiveness and efficiency.
Even though through this short term of 3 months project implementation,

we can see the improvement towards customer point of view, employee
performance and oil spill response equipment status itself.
7.1.3
To boost up employee morale, confident and safety security in performing work

task.
The systematic approach in safety program for oil spill response

equipment improved the employee confident and sense of security. Employee
morale also improved and their sense of belongings also shows in their
communications with customer.
7.1.4
As a documented guidelines and procedure to ensure zero accident policy.
A safety program for oil spill response equipment is useful and can be
determined as important documented guidelines for everyone who are involve
directly or indirectly. However, in ensuring a zero accident policy at a workplace,
we cannot determine its effectiveness due to the short term implementation of
safety program.
7.1.5
Safety program to improve economical clients budget downtime.

38
Reference on detail analysis of equipment status for oil spill response

equipment, shows improvement of 5% increment in equipment capability, which
means the safety program implemented boost up activity flow in maintaining the
equipment effectively and efficiently manners. It shows, for the long run, it may
improve economical clients budget downtime.
7.3
Discussion
Based on the above evaluation and review, we can conclude that 80% from the
target objective can be achieved and 20% target objective cannot be achieved. It may due
to the short term implementation and a little data collected.
39
CHAPTER 8
CONCLUSION
8.1
Summary
Overall, the main objective of this project is to ensure Pintaria Sdn Bhd maintain
and improve their maintenance services offered to customer. As chapter 7 concluded that
80% target objective can be achieved and 20% target objective cannot be determine the
achievable stage based on a short term implementation.
Comparison before and after the implementation is shown improvement in

customer survey and employee performance evaluation. Even though the pilot project is
running for duration of three months, we can see the differences and results by small digit
of number by the way we measured it.
I believe, the success and implementing safety culture in Oil Spill Response
Equipment can be further execute within the long duration of implementation, monitoring
and upgrading the system.
8.2
Recommendation
Effective safety program for oil spill response equipment is a documented

additional guidelines and procedure on improving our maintenance services offered to
customer. Based on survey, review and evaluation, in improving the effective safety
program for oil spill response equipment, a few recommendations can be discussed and
review as below:
40
8.2.1
Continuously updated and supervised on current safety program of oil spill

response equipment to ensure the effectiveness implementation and procedure
follow as per guided.
8.2.2
Inspection and auditing at a workplace is a better tool in ensuring all procedure

and program implemented in a correct and efficient manner.
8.2.3
Promote intensively the safety culture within employee, customer and

environment and share the commitment to have a safety performance we can be
proud of and to contribute sustainable developments.
8.3
Conclusion
Generally, in creating safety program for oil spill response equipment for Pintaria
Sdn Bhd is to be as a tool in improving and maintaining their services for customer.
However, as the implementation flow imbibed with their activity flow, it becomes an
important program which secures their sense of safety, belongings and increase confident
and morale of employees. Subsequently, Pintaria Sdn Bhd image as a service provider
improved and earn the confidents of customers. Furthermore, Pintaria Sdn Bhd receives
more positive feedback and sales increase.
Conclusively, the safety program of oil spill response equipment is a good

implementation program in improving company performance overall as well as boost
employee skills and confident level. Also, it is one of the tiny step in globalizing our
Malaysia safety culture industry to the world.
41
BIBLIOGRAPHY
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K. Liker, Micheal Hoseus and the Center for Quality People and Organizations; New
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Lumpur, Percetakan Zafar Sdn Bhd.
vi
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Lumpur, Meteor Doc. Sdn. Bhd.
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Kuala Lumpur, Meteor Doc. Sdn. Bhd.
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Kuala Lumpur, Meteor Doc. Sdn. Bhd.
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Much Do You Know, Singapore, Ministry of Manpower.
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Singapore, Ministry of Manpower.
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Safeguarding, Singapore, Ministry of Manpower.
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Protective Equipment, Singapore, Ministry of Manpower.
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ASSESSMENT, Procedure and Requirements in Malaysia, Malaysia, Ministry of
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Presentation Paper, Kuala Lumpur, BATC.
APPENDIX 1
JABATAN LAUT SEMENANJUNG - STATUS PERALATAN MELAWAN TUMPAHAN MINYAK

Lokasi : Jabatan Laut Wilayah Selatan, Johor Bahru
Bulan Jan-11
: April 2010
No
Peralatan
Tag No
Kuantiti
Status
B
C
Connonball Hydrocarbon
Detection Detector
JLWS / JB / J1 / 1.1 / 07
JLWS / JB / J1 / 1.2 / 07
Storage Container 20" x 8" x 8"
JLWS / JB / L1 / 1.1 / 07
RO-VAC MK11 Portable Vaccum
JLWS / JB / B1 / 1.1 / 07
Kappler Gas Tight Suit
JLWS / JB / J3 / 1.1 / 07
Kappler Garments Chemical Suit
JLWS / JB / J2 / 1.1 / 06
Temporary Storage Tank

RO Tank 10
JLWS / JB /
RO-CLEAN Desmi Beach

Boom 800
JLWS / JB / A1 / 1.1 / 07 to
JLWS / JB / A1 / 1.5 / 07
Danforth Anchor 40 kg
JLWS / JB / C4 / 1.1 / 07 to
JLWS / JB / C1 / 1.1 / 07
JLWS / JB / E1 / 1.1 / 07 to
Catitan
Need to calibrate
Wiring system probleam

Under servicing and waiting spare part.
voltage regulator problem.
Not In Good Condition.
A
Not In Good Condition.
2 air pillow leakage

Caging for Ro-Tank 10 damaged
JLWS / JB / C4 / 1.4 / 07
Water Pump
10 Diesel Power Pack (42kw)
JLWS / JB / E1 / 1.4 / 07
Starter problem.not good condition.

Its under repair
1 of 4 42kw power pack under servicing

85% machine is complate.
APPENDIX 1
No
Peralatan
Tag No
Kuantiti
Status
11 Backpack Air Blower
JLWS / JB / C2 / 1.1 / 07
12 Desmi Terminator Skimmer
JLWS / JB / F1 / 1.1 / 07 to
11
Catitan
JLWS / JB / F1 / 1.4 / 07
13 Maker Bouy
JLWS / JB /
Temporary Storage Tank

14 (Troiltank)
JLWS / JB / D1 / 1.1 / 07
RO-CLEAN Inflatable Boom

15 1800
JLWS / JB /
16 Dispersant Spray system
JLWS / JB / G1 / 1.1 / 07
17 Oil Net
JLWS / JB / k1 / 1.1 / 07 to
1 Unit of 1 1/2" Camlock

(Female and Male type damaged)
Battery not in good condition
JLWS / JB / KI / 1.4 / 07
18 Comunnication System
JLWS / JB / H1 / 1.1 / 07 to
JLWS / JB / H1 / 1.3 / 07
LEGEND
A - READINES
B - SERVICEABLE
C - NOT READY / UNDER REPAIR
A - Equipment in readiness state and meet the specification

B - equipment in operational state and does not meet the specification
C - Equipment not ready or under repair
APPENDIX 2:
PINTARIA SDN BHD

CUSTOMER SATISFACTION SURVEY FORM
Customer Name:_________________________________________________
Date: ______________
Company Name: _________________________________________________

Dear Customer,
We are constantly looking for ways to improve the quality of our services and products. To do that, we need to
know what you think. Wed really appreciate it if you would take just a few minutes to response to the handful of
question below. As a valued customer, how you rate our work is the most important information we can get.
Please help us to do the job you deserve the best possible.
Please rate our service by circling on scale of 0 to 5 with the highest number representing more satisfaction and 5
being fully satisfied, and the lower numbers representing relatively little satisfaction, 0 means no satisfaction.
Please revert fax this survey form to us by _______________. Your prompt reply is greatly appreciated.
No.
Criteria
A
1
2
3
4
5
Quality of Services & Products

Provide 100% quality services and products
Services meet specification and standard requirements
Functionality of product/ services
Request constructive improvement
Positive feedback
Sub-Total = A
Timeliness & Reliability of Delivery
On-time delivery
Response promptly
Provide accurate info/ part/ service
Service is there when needed
Short lead time
Sub-Total = B
Responsive to Customer Needs
Fast response to customer enquiry
Good listener
Review changes with customer
Is always there when needed
Competitive cost
Sub-Total = C
Communication with Customer
Communication is clear
Understand customer needs
Develop new idea with customer
Friendliness and politeness of our staff
Maintain regular communication
Sub-Total = D
TOTAL = A + B + C + D =
B
1
2
3
4
5
C
1
2
3
4
5
D
1
2
3
4
Contact Person: Puan Mazurah Ikhwan / Cik Siti Zaharah Md. Din
(Tel: 07-2218233 Fax: 07-2269868/2212232)
No
Satisfied
0
Fully
Satisfied
2
Comment
APPENDIX 3:
CONFIDENTIAL
PINTARIA SDN. BHD.(Co. No. : 468399-D)

PERFORMANCE APPRAISAL FORM
(EXECUTIVE & SUPERVISORY STAFF)
Name of Employee
Department :
Date Joined
Position
Date Of Confirmation
Reporting To:
Last Revision Of Remuneration :
Base
Appraisal Period From
To
PURPOSE OF EVALUATION
Confirmation
Annual Appraisal
(For Non-Contract Staff)
Revision/Adjustment
Promotion / Upgrading
Other (Pls. specify)
_______________________
_________________________________________
Remark :
GENERAL INTRUCTIONS
1. To complete the Appraisal Form in INK and any amendments made must be signed by relevant appraisor and
reviewer before submission to HR Department. Employees performance must be jointly appraised if he/she is
reporting to more than one Head of Department.
2. To consider employees performance for the period under review only when conducting the appraisal.
3. Be as objective as possible. Compare employees performance against the required standards for the position and
not between employees.
4. To provide specific information and comments to support your ratings.
5. Based on the results of the appraisal, point out the strengths and areas for improvement to the employee. Also
discuss with employee ways to improve his/her performance and how you can help to achieve the improvement.
6. The rating scale should be applied consistently throughout the appraisal.
7. For Part A, B & C, please circle the rating which is most appropriate for the Appraisee. Comments on
Appraisees performance in each attributes should be in accordance with the rating given.
Page 1 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.

PART A : JOB KNOWLEDGE
KNOWLEDGE OF
WORK
Lacks knowledge. Needs

continuous assistance and
supervision.
Limited knowledge. Often

requires detailed
instructions.
Possesses adequate
working knowledge to
perform job requirements.
Occasionally requires
assistance. Minimal
supervision required.
Good working knowledge

of job requirements. Rarely
requires assistance. Works
independently.
Demonstrates wide
knowledge of job. Often
suggests improvements to
work methods. Serves as
source of technical
reference to colleagues.
Fails to set
goals/objectives.
Sets goals when directed.
Set readily attainable goals.
Sets aggressive goals &

achievable.
Sets highly challenging

goals with attainable good
results.
Comment :
GOAL SETTING
Comments :
SPEED
Extremely slow despite

reminders.
Slow, has no sense of

urgency.
Usually gets job done at

good pace.
Consistently gets job done

on time and at quality
standards required.
An exceptionally fast
worker who finishes work
well ahead of time expected
without compromising
standards.
Unacceptable work
produced. Frequent reworking required.
Work untidy and / or

inaccurate; often
unacceptable.
Acceptable work quality.

Not many errors. Minimal
re-working required.
Quality of finished product

can always be relied upon.
Work of highest quality.

Extremely neat and
accurate. Usually error free.
Never meets deadlines.
Seldom meets deadlines.
Meets most deadlines set.
Usually meets deadlines.
Always complete work

ahead of deadlines.
Needs constants reminders.
Usually completes
assignments, only needs
occasional follow-up.
Self reliant and responsible;

can be relied on to complete
assignments with minimal
reminders.
Can always be relied upon

to complete assignments
without reminders.
Comments :
QUALITY OF
WORK
Comments :
PROMPTNESS
Comments :
DEPENDABILITY
Unreliable and cannot be

depended upon to complete
assigned tasks.
Comments :
SKILL &
CAPABILITY
Comments :
PROCESS
IMPROVEMENT
Does not apply his ability

at all times.
Fair but rarely applied his

ability.
Knows his job well, does

not always apply his ability.
Capable high degree of skill

and knowledge.
Extremely capable,
excellent ability.
Improves methods when

need is apparent.
Resourceful-constantly
improving ways to do
things.
Highly ingenious.
Outstanding in improving
methods regardless of
obstacles.
Complacent. Does thing as

they have always been
done.
Make some effort to change

if directed.
Comments :
SAFETY
CONSCIOUSNESS
Is not safety conscious at

all. Has 2 or more safety
violations in the year.
Careless with safety

regulations. Needs to be
reminded regularly. Has 1
safety violation
Observes safety regulations

generally. Occasionally
needs to be reminded.
Is safety conscious. Does

not need to be reminded of
procedures. Has no safety
violations.
Has no safety violations.

Actively encourages
adherence to safety
regulations.
Comments :
SCORING
X
100
Points.
45
Page 2 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.

PART B : PERSONAL CHARACTERISTICS
DILIGENCE
Wastes times and does not

complete work on time.
Does not take on additional
work.
Occasionally completes
work on time and seldom
takes on additional work
In most cases, completes

work on time and takes on
some additional work.
Usually completes work

on time and willing to
take on more work.
Always completes work

on time and asks for new
assignments.
No leadership style. Does

not influence, motivate
guide & direct others to
achieve goals.
Have little in leadership.
Satisfactorily with a
leadership style.
Good leadership to
achieve positive results.
Outstanding leadership to
achieve positive results.
Comment :
LEADERSHIP
Comment :
STAFF SUPERVISION
Always has problems with

subordinates. Usually does
not delegate work or over
delegate
Tends to do most of the

work himself or does not
adequately monitor work
delegated. Staff problems
regular.
Delegate work to
subordinates. Exercises
satisfactory control over
staff & work.
Occasionally experiences
problems with staff.
Always tries to make best

use of subordinates skills.
Usually keeps close tab
on the progress of work.
Hardly everhave
problems with staff.
Make outstanding effort

to utilise & develop skills
of subordinates. Monitors
progress of work
regularly. Always able to
nip problems in the bud.
Routine worker, frequently

requires assistance to
resolve even minor
problems.
Needs constant prodding;

shows little initiative in
work.
Generally able to think

and act independently in
accordance with job
requirements.
Able to think and act

independently even in
unusual situations.
Adjusts to new situations

easily. Often suggests
improvements to work
methods.
Indifferent.
Slow to grasp new ideas or

ways of doing things.
Understand new ideas and

concepts.
Attentive and alert. Asks

intelligent questions.
Quick to grasp ideas, keen

and mentally alert. Comes
up with ideas
independently.
Always resists changes.
Has difficulty adjusting to

change or learning new
ideas.
Adjust and learns fast

enough to perform work
satisfactorily.
Understand new ideas and

duties quickly. Always
able to work without
detailed instructions.
Exceptionally able to
grasp new ideas and
adjust to new situations.
Comment :
INITIATIVE
Comment :
MENTAL AGILITY
Comment :
FLEXIBILITY
Comment :
ORAL
COMMUNICATIONS
SKILLS
Unable to express himself

tends to be confusing when
presenting ideas and
opinions.
Has difficulty expressing

his views. Is often
misunderstood.
Speaks clearly most of the

time.
Speaks clearly and

express views and
thoughts logically..
Speaks clearly and

expresses views logically.
Usually able to persuade
others to his point of
view.
Frequently has problems

with colleagues.
Usually withdrawn and

reticent and fails to make
any impression.
Gets along with others,

maintains cordial
relationship with
colleagues.
Creates favourable
impression, well liked and
sociable.
Makes an excellent
impression. Maintains
excellent personal interrelations.
Works well with others

and volunteers to help
colleagues. Supportive.
Always courteous and

goes out.of way to be
helpful. Extrovert in
character. Very active in
Company activities and
high sense of belonging.
Comment :
STAFF RELATION
Comment :
TEAM WORK
Uncooperative and lacks

sense of teamwork.
Introvert and high visibility
of individual interests.
Often indifferent or/and

critical of own colleagues.
Does not work well with
others and avoid
participation.
Satisfactorily teamwork.
Occasionally helps
colleagues and participate
in Company activities.
Page 3 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.

PART B : PERSONAL CHARACTERISTICS (Continue)
Comment :
1
CUSTOMER FOCUS
Think in short terms only

and does not focus on
customers requirement.
Incorporates global
information in decision
making process.
Looks for breakthrough

opportunities to propel the
company forward.
Stay abreast of current

world or surrounding
economics situation and
prepares in anticipation of
impending changes.
Unwilling to be held
accountable. Entirely
dependent. Non-committal.
Often avoids
responsibilities. Usually has
an alibi. Prefers to depend
on others.
Accepts responsibilities to
a satisfactorily degree.
Willing to accept risk of

authority and to be held
accountable.
Makes commitments and

assumes full
responsibility.
Demonstrates poor
understanding of
customers needs.
Comment :
RESPONSIBILITY
Comment :
SCORING
X
110
100
Points.
PART C : GENERAL CONDUCT
ATTENDANCE
Regularly takes ad hoc

annual leave (more than 5
days) or absent without
leave.
Frequently take ad hoc

annual leave without prior
approval (3 5 days)
Regular attendance
record. Takes less than 3
days ad hoc annual leave.
Good attendance record.

Usually plans leave and
always obtains prior
approval.
Excellent attendance
record. Always plans
leave ahead of time.
Often late for work.
Occasionally late for work

between 5 to 10 times per
year.
Occasionally late for

work less than 5 times per
year.
Always punctual. Seldom

late.
Always punctual. Almost

never late.
Usually observes rules but

has occasional lapses.
Usually follows the rules

and regulations of the
Company.
Always conscious of rules

and regulations and
reminds co-workers to do
the same.
Exceptionally conscious
of rules and gives good
suggestions for
improvement.
Comment :
PUNCTUALITY
Comment :
Indiscipline and unruly.
Ignores rules and
regulations of the
Company.
DISCIPLINE
Comment :
SCORING
X
100
Points.
15
Page 4 of 7
CONFIDENTIAL
PINTARIA SDN. BHD

PART D: TOTAL SCORE AND OVERALL RATING
Total Score
Section
Points
Overall Rating
Weighted
Total Score
55%
81% or more
25%
71% - 80%
High expectation
20%
51% - 70%
Fully meet
41% - 50%
Low expectation
40% or less
Far below
Overall Total Weighted Score
Far exceed
Training attended for a year: 1.

2.
3.
4.
5.
6.
7.
8.
9.
Page 5 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.
PART D : COMMENTS ON OVERALL PERFORMANCE/IMPROVEMENT PLANS
BY APPRAISOR ;
Strengths & Accomplishments Noted ___________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
Weaknesses or Areas Require Improvement : __________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
Any Other Matters : _________________________________________________________________________
___________________________________________________________________________________________
Proposed Training & Development For Appraisee : ______________________________________________
___________________________________________________________________________________________
IMPROVEMENT PLANS (TO DISCUSS WITH APPRAISEE)
NO.
PARTICULAR
TARGET DATE
TO ACCOMPLISH
Page 6 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.
COMMENTS AFTER PERFORMANCE APPRAISAL DISCUSSION (After Review By Management)
BY APPRAISEE (If Necessary) : _______________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
Signature : __________________________
Date : _________________
BY APPRAISOR : ___________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
RECOMMENDATION BY APPRAISOR : _______________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
Name Of Appraisor : ________________________________
Signature : _______________________
Position
Date
: ________________________________
: _______________________
COMMENTS & RECOMMENDATION BY REVIEWER : _________________________________________

___________________________________________________________________________________________
___________________________________________________________________________________________
Name Of Reviewer : ________________________________
Signature : _______________________
Position
Date
: ________________________________
: _______________________
COMMENTS BY HUMAN RESOURCES DEPT.: ________________________________________________

___________________________________________________________________________________________
___________________________________________________________________________________________
Signature : ________________________________
Date : ______________________
MANAGEMENT REVIEW & APPROVAL

___________________________________________________________________________________________
___________________________________________________________________________________________
Signature : ________________________
Name : __________________________ Date : ________________
Page 7 of 7
APPENDIX 4:
CONFIDENTIAL
PINTARIA SDN. BHD.(Co. No. : 468399-D)

PERFORMANCE APPRAISAL FORM
(TECHNICAL STAFF)
Name of Employee
Department :
Date Joined
Position
Date Of Confirmation
Reporting To:
Last Revision Of Remuneration :
Base
Appraisal Period From
To
PURPOSE OF EVALUATION
Confirmation
Annual Appraisal
(For Non-Contract Staff)
Revision/Adjustment
Promotion / Upgrading
Other (Pls. specify)
_______________________
_________________________________________
Remark :
GENERAL INTRUCTIONS
1. To complete the Appraisal Form in INK and any amendments made must be signed by relevant appraisor and
reviewer before submission to HR Department. Employees performance must be jointly appraised if he/she is
reporting to more than one Head of Department.
2. To consider employees performance for the period under review only when conducting the appraisal.
3. Be as objective as possible. Compare employees performance against the required standards for the position and
not between employees.
4. To provide specific information and comments to support your ratings.
5. Based on the results of the appraisal, point out the strengths and areas for improvement to the employee. Also
discuss with employee ways to improve his/her performance and how you can help to achieve the improvement.
6. The rating scale should be applied consistently throughout the appraisal.
7. For Part A, B & C, please circle the rating which is most appropriate for the Appraisee. Comments on
Appraisees performance in each attributes should be in accordance with the rating given.
Page 1 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.
PART A : JOB KNOWLEDGE & PERFORMANCE
1
TECHNICAL
KNOWLEDGE /
COMPETENCE
Lacks knowledge.
Needs continuous
assistance and
supervision.
Limited knowledge.
Often requires detailed
instructions.
Possesses adequate
working knowledge to
perform job
requirements.
Occasionally requires
assistance. Minimal
supervision required.
Good working
knowledge of job
requirements. Rarely
requires assistance.
Works independently.
Demonstrates wide
knowledge of job. Often
suggests improvements
to work methods. Serves
as source of technical
reference to colleagues.
Comment :
SPEED
Extremely slow despite

reminders.
Slow, has no sense of

urgency.
Usually gets job done at

good pace.
Consistently gets job

done on time and at
quality standards
required.
An exceptionally fast
worker who finishes
work well ahead of time
expected without
compromising
standards.
Unacceptable work
produced. Frequent reworking required.
Work untidy and / or

inaccurate; often
unacceptable.
Acceptable work
quality. Not many
errors. Minimal reworking required.
Quality of finished
product can always be
relied upon.
Work of highest quality.

Extremely neat and
accurate. Usually error
free.
Never meets deadlines.
Seldom meets
deadlines.
Meets most deadlines

set.
Usually meets deadlines.
Always complete work

ahead of deadlines.
5
Can always be relied
upon to complete
assignments without
reminders.
Comment :
QUALITY OF
WORK
Comment :
PROMPTNESS
Comment :
DEPENDABILITY
Unreliable and cannot

be depended upon to
complete assigned
tasks.
Needs constants
reminders.
Usually completes
assignments, only needs
occasional follow-up.
Self reliant and

responsible; can be
relied on to complete
assignments with
minimal reminders.
Careless and
irresponsible with
equipment.
Has to be warned often

on care given to
equipment.
Seldom needs to be
reminded to take care of
equipment.
Is consistently careful
with equipment used.
Equipment
exceptionally
maintained and stored..
Is not safety conscious

at all. Have 2 or more
safety violations in the
year.
Careless with safety

regulations. Needs to be
reminded regularly. Has
1 safety violation
Observes safety
regulations generally.
Occasionally needs to
be reminded.
Is safety conscious.
Does not need to be
reminded of procedures.

Actively encourages
adherence to safety
regulations.
Comment :
CARE OF
EQUIPMENT /
TOOLS
Comment :
SAFETY
CONSCIOUSNESS
Comment :
SCORING
100
Points.
35
Page 2 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.
PART B : PERSONAL CHARACTERISTICS/ATTRIBUTES
DILIGENCE
Wastes times and does

not complete work on
time. Does not take on
additional work.
Occasionally completes
work on time and
seldom takes on
additional work
In most cases,
completes work on
time and takes on
some additional work.
Usually completes
work on time and
willing to take on
more work.
Always completes
work on time and asks
for new assignments.
Routine worker,
frequently requires
assistance to resolve
even minor problems.
Needs constant
prodding; shows little
initiative in work.
Generally able to think

and act independently
in accordance with job
requirements.
Able to think and act

independently even in
unusual situations.
Adjusts to new
situations easily. Often
suggests
improvements to work
methods.
Indifferent.
Slow to grasp new ideas

or ways of doing things.
Understand new ideas

and concepts.
Attentive and alert.

Asks intelligent
questions.
Quick to grasp ideas,

keen and mentally
alert. Comes up with
ideas independently.
Always resists changes.
Has difficulty adjusting

to change or learning
new ideas.
Adjust and learns fast

enough to perform
work satisfactorily.
Understand new ideas

and duties quickly.
Always able to work
without detailed
instructions.
Exceptionally able to
grasp new ideas and
adjust to new
situations.
Comment :
INITIATIVE
Comment :
MENTAL AGILITY
Comment :
FLEXIBILITY
Comment :
ORAL
COMMUNICATIONS
SKILLS
Unable to express
himself tends to be
confusing when
presenting ideas and
opinions.
Has difficulty
expressing his views. Is
often misunderstood.
Speaks clearly most of

the time.
Speaks clearly and

express views and
thoughts logically.
Speaks clearly and

expresses views
logically. Usually able
to persuade others to
his point of view.
Frequently have
problems with
colleagues.
Usually withdrawn and

reticent and fails to
make any impression.
Gets along with

others, maintains
cordial relationship
with colleagues.
Crates favourable
impression, well liked
and sociable.
Makes an excellent
impression. Maintains
excellent personal
inter-relations.
Often indifferent or/and

critical of own
colleagues. Does not
work well with others
and avoid participation.
Satisfactorily
teamwork.
Occasionally helps
colleagues and
participate in
Company activities.
Works well with

others and volunteers
to help colleagues.
Supportive.
Always courteous and

goes out of way to be
helpful. Extrovert in
character. Very active
in Company activities
and high sense of
belonging.
Comment :
RELATIONS WITH
COLLEAGUE
Comment :
Uncooperative and lacks
sense of teamwork.
Introvert and high
visibility of individual
interests.
TEAM WORK
Comment :
SCORING
35
100
Points.
Page 3 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.
PART C : GENERAL CONDUCT
ATTENDANCE
Regularly takes ad hoc

annual leave (more than
5 days) or absent
without leave.
Frequently take ad hoc

annual leave without
prior approval (3 5
days)
Regular attendance
record. Takes less than
3 days ad hoc annual
leave.
Good attendance
record. Usually plans
leave and always
obtain prior approval.
Excellent attendance
record. Always plans
leave ahead of time.
Often late for work.

work between 5 to 10
times per year.

work less than 5 times
per year.
Always punctual.
Seldom late.
Always punctual.
Almost never late.
Usually follows the

rules and regulations
of the Company.
Always conscious of
rules and regulations
and reminds coworkers to do the
same.
Exceptionally
conscious of rules and
gives good suggestions
for improvement.
Comment :
PUNCTUALITY
Comment :
Indiscipline and unruly.
Ignores rules and
regulations of the
Company.
DISCIPLINE
Usually observes rules

but has occasional
lapses.
Comment :
SCORING
100
Points.
15
Page 4 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.
PART D: TOTAL SCORE AND OVERALL RATING
Total Score
Section
Points
Overall Rating
Weighted
Total Score
55%
81% or more
25%
71% - 80%
High expectation
20%
51% - 70%
Fully meet
41% - 50%
Low expectation
40% or less
Far below
Overall Total Weighted Score
Far exceed
Training attended for a year: 1.

2.
3.
4.
5.
6.
7.
8.
9.
Page 5 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.
PART D : COMMENTS ON OVERALL PERFORMANCE/IMPROVEMENT PLANS
BY APPRAISOR ;
Strengths & Accomplishments Noted ___________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
Weaknesses or Areas Require Improvement : __________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
Any Other Matters : _________________________________________________________________________
___________________________________________________________________________________________
Proposed Training & Development For Appraisee : ______________________________________________
___________________________________________________________________________________________
IMPROVEMENT PLANS (TO DISCUSS WITH APPRAISEE)
NO.
PARTICULAR
TARGET DATE
TO ACCOMPLISH
Page 6 of 7
CONFIDENTIAL
PINTARIA SDN. BHD.
COMMENTS AFTER PERFORMANCE APPRAISAL DISCUSSION
BY APPRAISEE (If Necessary) : _______________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
Signature : __________________________
Date : _________________
BY APPRAISOR : ___________________________________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
RECOMMENDATION BY APPRAISOR : _______________________________________________________
___________________________________________________________________________________________
___________________________________________________________________________________________
Name Of Appraisor : ________________________________
Signature : _______________________
Position
Date
: ________________________________
: _______________________
COMMENTS & RECOMMENDATION BY REVIEWER : _________________________________________

___________________________________________________________________________________________
___________________________________________________________________________________________
Name Of Reviewer : ________________________________
Signature : _______________________
Position
Date
: ________________________________
: _______________________
COMMENTS BY HUMAN RESOURCES DEPT.: ________________________________________________

___________________________________________________________________________________________
___________________________________________________________________________________________
Signature : ________________________________
Date : ______________________
MANAGEMENT REVIEW & APPROVAL

___________________________________________________________________________________________
___________________________________________________________________________________________
Signature : ________________________
Name : __________________________ Date : ________________
Page 7 of 7

Effective OSR Program

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EFFECTIVE SAFETY PROGRAM

FOR OIL SPILL RESPONSE EQUIPMENT

MAZURAH BINTI MOHAMAD IKHWAN

FACULTY OF SCIENCE AND TECHNOLOGY

INTRODUCTION AND PROBLEM STATEMENT

Pintaria Sdn Bhd

Company Brief Information

Service and Maintenance Department

Safety Program for Oil Spill Response Equipment

Safe Work Practices

General Equipment Handling Safety

Oil spillage management system on safety

Decent work concepts

Benefit of safety program for oil spill response equipment. 12

RESEARCH/ PROJECT METHODOLOGY

Information sources gathered

Creating safety program for oil spill response equipment

Health, safety and environment manual booklet.

Equipment handling guidelines

Standard Operating Procedure

Construct customer survey form

Construct employee performance benchmark

Implementation safety program for oil spill response

Awareness training and campaign program

Creating safety environment workplace

Data collection, review and evaluation.

Equipment status of oil spill response equipment.

Customer survey analysis

Employee performance evaluation analysis

Zero accident statistics

SAFETY PROGRAM FOR OIL SPILL RESPONSE EQUIPMENT

Health, safety and environment manual booklet

Safety Management System

Occupational Health Management

Equipment handling guidelines

Standard operating procedure

Safety devices check

Use appropriate PPE

Running and monitoring of machine

Awareness training and campaign program

Equipment status of oil spill response equipment.

Data abstraction and arrangement

Zero accident statistics

Data abstraction and arrangement

Data abstraction and arrangement

Employee performance evaluation analysis

Data abstraction and arrangement

Equipment status of oil spill response equipment.

Zero accident statistics

Employee performance evaluation analysis

EVALUATION AND DISCUSSION

To enhance company performance and image

To achieve value added characteristics into

Safety program to improve economical

As a documented guidelines and procedure

To boost up employee morale, confident and

DETAIL ANALYSIS AND INTERPRETATION

APPENDIX 1: EQUIPMENT STATUS FORM (JANUARY 2011)

On personal note, I would like to express my appreciation to my beloved husband (Abdul

MAZURAH BINTI MOHAMAD IKHWAN

Name: MAZURAH BINTI MOHAMAD IKHWAN

Matric Number: 77070901614001

Date: March 2011

INTRODUCTION AND PROBLEM STATEMENT