APPENDICES

QUESTIONARE FORM

A study of using social media and internet in the transformation of the

State Museum of Negeri Sembilan

Dear Negeri Sembilan Museum Customer,

The purpose of this study is to identify the role of social media and internet in the
transformation of the State Museum of Negeri Sembilan.
They are three (3) sections.
I would be grateful if you could spend 15 minutes to fill the questionnaire. Your answers are
extremely valuable and certainly make an important contribution to this study. All the
information and the statement provided will only for education purposes and will be
formatted in confidential.
Thank you.
Conducted By:
..

SECTION A : DEMOGRAPHIC DATA

This section requests for your background information. Please tick () the appropriate answers.
1. Gender:
Female
Male
2. Age:
Below 20
21 - 25 years old
26 - 30 years old
31-35 years old
36 - 40 years old
> 40 years old
3. Race:
Malay
Chinese
India
Others (Please specify: ________________________)
4. Higher Educational Institution:
University
Polytechnic
College University
College
Secondary school
5. Monthly Income?
< RM1500
RM1501 RM3000
RM3001 RM5000
RM5001-RM7000
RM7001-RM10,000
> RM 10,000

6. Profession
CEO/Director/Senior Management
Senior Manager/Manager
Senior Executive/Executive
Clerical
Non Clerical
General Workers
Others (Please specify: _____________________________________)
7. Frequency visit to Negeri Sembilan Museum
0 time
1-3 times
4-6 times
> 7 times
8.

Mode of transportation to Museum

Private car
Public transport
Walking
Other (Please specify:________________________________________)

9.

How did you hear about us?

Museum Website
Social media
Tourist information centre
Brochure
Advertisement
Friends/relative
Others (Please specify:________________________________________)

10. Which social networking do you join?

Facebook
Twitter
Flicker
Google plus
Instagram
Other (Please specify:________________________________________)

Section B
Instruction
Please select appropriate responses that best describe the role of social media and
internet in the transformation of the State Museum of Negeri Sembilan
Please indicate your level of agreement or disagreement on the following statements from 1
(Strongly disagree) to 5 (Strongly agree) with regards to the State Museum of Negeri
Sembilan. Kindly circle the answer according to your preference.
Strongly
Agree

Strongly
Disagree

N0.

Informational Sources
1.

I use social networking to find

information about State Museum of
Negeri Sembilan before visiting
Usually I read information of State
Museum of Negeri Sembilan in
website

I becomes a fan of State Museum of

Negeri Sembilan in facebook

Museum provide up
information in website

They are clear signs to provide

directions in the museum

to

date

Quality of Museums Show and Exhibition

6

10

The State Museum of Negeri

Sembilan provides visitors an
educational visit
The State Museum of Negeri
Sembilan show and exhibition are
authentic
The State Museum of Negeri
Sembilan has stimulating displays in
shows and exhibition
The State Museum of Negeri
Sembilan organizes seasonal or
special events or exhibitions
The seasonal or special events or
exhibitions organized by State
Museum of Negeri Sembilan were
well advertised in internet

Perceived Usefulness
16

17

18

19

20

Using the internet can improve my

knowledge about the State Museum
of Negeri Sembilan
Using website can enable me to
accomplish information about the
State Museum of Negeri Sembilan
I find that the State Museum of
Negeri Sembilan website are very
useful in deliver of history of Negeri
Sembilan
The State Museum of Negeri
Sembilan facebook is a best platform
to communicate with their staff
I comfortable with the State Museum
of Negeri Sembilan facebook
because I can comment and like the
page

Perceived ease of Use

21

Learning to use the internet is easy

for me

22

I find it easy to get what I need from

the internet

23

It is easy for me to become skilful in

using the internet

24

I find the web site in internet is easy

to use

25

I find the internet to be flexible time

of use

Perceived Service Quality

26

The State Museum of Negeri

Sembilan website is value for visitors
in gaining knowledge

27

Staff at museum great visitors upon

arrival

28

29

30

The State Museum of Negeri

Sembilan structure system is
comprehensive
Staff at museum are consistently
courteous
and
friendly
with
customers
The staff of The State Museum of
Negeri Sembilan always attend of my
problem

SECTION C: Intention to Use Internet

Please indicate your level of agreement or disagreement on the following statements
from 1 (totally disagree) to 6 (totally agree) with regards to the Behavioural Intention
statements of the National Planetarium. Kindly circle the answer according to your
preference.
Strongly
Disagree

No.

Strongly
Agree

31

I always use the internet to

search information about
housing property

32

I always use the internet as

many occasions as possible

33

I plan to use the internet in

the future

34

I intend to continue using the

web in the future

35

Overall, I use the internet in

all
of
my
searching
information

~ Thank you for completing this questionnaire ~