CRYSTOBOL is an innovative solution that

enables You to register directly with Metropol

CRB (MCRB) and access a range of services
via the convenience of Your mobile phone
including:

Check Your listing status

Access Your Credit Report and M-Score
Request a Certificate of Clearance (CoC)
Enhance Your bureau profile
Subscribe to alerts
Lodge disputes

developed by Metropol CRB specifically for

the Kenya market, this credit score is assigned
to individuals in order to measure their
creditworthiness. Your M-Score ranges in
value from 300 to 850.
A low score means an inferior credit history
and a high score indicates a good credit
history with lower risk of default. Lenders of
all types may use this score to assess the risk
of providing credit and may offer preferential
terms and conditions to borrowers with good
credit scores.

credit
status

Listing Status

Certificate of Clearance (CoC)

This service provides You with a simplified,
quick check on Your listing status within the
MCRB database by placing You in one of three
categories.
GOLD:

Positive credit history. Good

credit score.

GREEN:

No credit history. No credit score.

BLACK:

Negative credit history. Poor

credit score.

For Governmental, and an increasing number

of private sector, employers it is now
mandatory for prospective employees to
present a CoC from one of the licensed credit
reference bureaux (CRBs).
A CoC may be used to Know Your Employee
(KYE), Know Your Customer (KYC), Know Your
Agent (KYA), or to clear an individual or a
company itself for business with third parties.
MCRB is now making this available via the
convenience of Your mobile phone.

mobile credit reports,

credit scores, certificates
of clearance and more

Credit Report & M-Score

You have always been able to request Your
MCRB Credit Report through our offices and
agents. Now You can do it via the
convenience of Your mobile phone. Your
MCRB Credit Report includes Your M-Score,

Metropol Credit Reference Bureau Limited

1st Floor, Wing A, Shelter Afrique Centre
Upper Hill, Longonot Road, Nairobi
P.O. Box 35331-00200
Tel.: 020 2689881, 0727 413733, 0732 774666

crystobol@metropol.co.ke

5.

If you have been introduced by a

Crystobol Agent then input the Agent
Number (or Lender Code if it is a lending
institution)

QUICK START INSTRUCTIONS

Dial *433#
Select My Listing Status from the
menu

Make a minimum payment of KES 100.with 220388 as the Business Number

and Your National ID number as the
Account Number.

10. Wait for a response from MCRB

confirming successful registration of
Your National ID number and Your secret
Crystobol Personal Identification
Number (PIN), which you will need
whenever you use the service.

The following instructions are applicable for subscribers to

the Safaricom mobile network and M-Pesa mobile money
services (other networks and mobile money providers will be
activated soon):

1.
2.

9.

6.

Confirm the details and send

11. Using a web browser, go to:

https://www.metropolcrb.com/crystobol/

3.

4.

Input your National ID number

7.

You will then receive a SMS message

prompting You to make a payment to
complete the registration.

from where you can access your first

MCRB credit report for free
12. Log in using Your National ID number
and Crystobol PIN
13. Submit the Reference number sent with
the registration SMS to view Your MCRB
credit report

Input your First Name then your Last

Name
8.

Go to Your M-Pesa menu and select

Payment Services or Lipa Na Mpesa
on the updated menu, then select Pay
Bill.