642-427 TVOICE v8.

0 Exam Topics
(Blueprint)
642-427 TVOICE v8.0 Exam Topics (Blueprint)
Exam Description
The Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 is
the exam associated with the CCNP Voice certification. This exam tests a candidate's
knowledge and skills required to troubleshoot Cisco Unified Communications systems and
solutions in different deployments. In addition, the exams tests a candidates knowledge
in troubleshooting methodology, triage, resources, tools, and fixes for Cisco Unified
Communications Manager and the new v8.0 features such as Call Control Discovery, SIP
Precondition, Extension Mobility Cross Cluster as well as dial plan troubleshooting including
globalized call routing. Candidates can prepare for this exam by taking the Troubleshooting
Cisco Unified Communications v8.0 (TVOICE v8.0) 642-427 course.

Exam Topics
The following information provides general guidelines for the content likely to be included
on the 642-427 TVOICE v8.0 exam. However, other related topics may also appear on
any specific delivery of the exam. In order to better reflect the contents of the exam and for
clarity purposes the guidelines below may change at any time without notice.

Apply the Cisco recommended methodology used to determine general

Unified communications system problems and issues
Describe the steps that can be used to identify a problem with a given unified communication system
Identify tools available for troubleshooting
Identify tools available for monitoring

Identify available tools to operate and troubleshoot a Unified

Communications System
Describe troubleshooting and monitoring tools

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Generated on 2012-03-09-07:00
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642-427 TVOICE v8.0 Exam Topics (Blueprint)

Determine appropriate tools to use for troubleshooting and monitoring system
Correlate events based on traces, logs, debugs and output of monitoring tools
Parse and interpret traces, logs, debugs and output of monitoring tools

Troubleshoot registration issues

Troubleshoot issues with endpoint registration
Troubleshoot issues with gateway registration

Troubleshoot call setup issues

Troubleshoot intersite call setup issues
Troubleshoot intrasite call setup issues
Troubleshoot off-net call setup issues

Troubleshoot database issues

Troubleshoot database replication issues in Cisco Unified Communications Manager

Troubleshoot call control discovery and Cisco Inter Company Media

Exchange
Troubleshoot Service Advertisement Framework Forwarder issues
Troubleshoot Service Advertisement Framework Client Control issues
Troubleshoot Service Advertisement Framework Call Control Discovery issues

Troubleshoot application issues

Troubleshoot Cisco Extension Mobility issues
Troubleshoot Cisco Unified Communications Manager Device Mobility issues
Troubleshoot Cisco Unified Mobility issues

1992-2012 Cisco Systems Inc. All Rights Reserved.

Generated on 2012-03-09-07:00
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642-427 TVOICE v8.0 Exam Topics (Blueprint)

Troubleshoot media resources

Troubleshoot Music on Hold

Troubleshoot conference bridges
Troubleshoot transcoders
Troubleshoot MTP

Troubleshoot voice quality issues

Troubleshoot echo
Troubleshoot dropped calls
Troubleshoot audio quality issues

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1992-2012 Cisco Systems Inc. All Rights Reserved.

Generated on 2012-03-09-07:00
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