Statement:

In what ways can HR policy structure be reframed in order to ensure transparency and adherence
to a standard protocol?Vague and complicated
Internal Analysis:

STRENGHTHS

Diverse and informal culture

Orientation program for recruits

WEAKNESS

OPPORTUNITIES

Growth opportunities in India

New business opportunities in technical
consulting

No standard policies
Referral system used for recruitment
No fixed allocation of job responsibilities
and project
Discontent towards HR people
THREAT

Employee dissatisfaction
Senior officials are
organization

leaving

the

Listing and Identifying Factors:

No Standard Policy: In absence of any standard laid down policy confusion was created
related to the severance and travelling cost.
Upper Level Of Management Missing:Due to lack of monitoring by upper management
there was chaos in the middle level and harassment of the new recruit.
Judgmental Heuristics: Meena had a bias against Nitish since she was reprimanded by
her boss for neglecting his qualifications and was adamant about salary negotiations.
Lack Of Grievance Redressal:Nitish was subjected to mental harassment by Meena and
Mr. Alagu as they were biased towards him.
Communication Gap: There was a communication gap between Mr.Alagu and Nitish
regarding the reimbursement of the severance pay and the travel expenses incurred.

Identifying Constraints:

Cost of training employees:

For restructuring the basic HR framework, the company would have to spend money

Growth of Employees:
The new employees are not being provided with a suitable work environment which
might turn into a factor of demotivation and hamper the work quality

Practical Options:
1. Define roles and responsibilities for each employee and clearly state the HR policies and
ensure adherence.This includes defining the roles and responsibilities of each member of
the organization. Nitish was working with Mr. Kapoor on a project without Meena
actually knowing about it. Also, Venkat agreed to reimburse Nitish for his spouse travel
expenses, which was in contrast with the companys HR policies.
2. Hiring through open source and not just referrals: This will help the organization in hiring
from a wider talent pool and improve its cultural diversity. However, this method may
increase recruitment costs and time as more people will be screened foe recruitment.

3. The company should engage its employees in interpersonal and organizational behavior
skills to avoid employee conflicts and improve relationships. This will help in resolving
situations where employees disagree over a particular issue like Meena and Nitish. A
disadvantage of these programs could the employees might feel demotivated as they are
not spending full time on their area of expertise but made to spend time on other
activities.

Recommendation:
The company should go for defining roles and responsibilities for each employee and stating the
HR policies clearly and ensure absolute adherence to these policies. This will give the maximum
benefit to the company as employees cannot deviate from the stated policies as per their own will
like Venkat did. Also, issues like the below par compensation offered to Nitish at the time of
joining and his non-inclusion in the team working on the project with Mr. Kapoor will not arise.
This will also ensure that employees follow a fixed hierarchy and know to whom they can
address their grievances. This option will also ensure that employees do not interfere in the work
of each other like Aravind and Vidya did to help Nitish.
Plan Outline:

Steps
1
2
3
4

Action
Reframe the employee policies and HR policies
Organize informative session about the changed
policies
Form a grievance council to address employee issues
Monitor adherence to policies

Time Frame
2 months
1 week
1 month
Continuous process

Tends to define the problem in a complicated way and then lacks focus on what is defined. Your
objective is to create transparency; but there are many other issues. Because of this the analysis
part is very weak. Somehow you land up at fairly viable action plan in relation to the problem.
But that is not sufficient. The analysis is not cogent from the beginning to the end and there is no
logical flow.