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Installation Guide
Contents
Preface
5
5
5
6
17
21
23
24
25
Database settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LDAP server settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hub server settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Portal certificate settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MDM certificate settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ActiveSync server settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GCM settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DMZ settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
21
22
22
22
23
17
17
18
19
25
26
26
27
28
28
29
29
29
Installation Guide
Contents
Index
31
Installation Guide
Preface
This guide provides the information you need to work with your McAfee product.
Contents
About this guide
Find product documentation
Audience
McAfee documentation is carefully researched and written for the target audience.
The information in this guide is intended primarily for:
Administrators People who implement and enforce the company's security program.
Conventions
This guide uses these typographical conventions and icons.
Book title, term,
emphasis
Bold
Commands and other text that the user types; a code sample; a displayed
message.
Interface text
Words from the product interface like options, menus, buttons, and dialog
boxes.
Hypertext blue
Installation Guide
Preface
Find product documentation
Enter a product name, select a version, then click Search to display a list of documents.
Installation Guide
Before installing McAfee Enterprise Mobility Management (McAfee EMM) for McAfee ePolicy
Orchestrator, learn about the software components, decide on a configuration model, and verify that
your system meets minimum requirements.
Contents
McAfee EMM components
Configuration overview
Installation requirements
McAfee Enterprise Mobility Management Provides the core McAfee EMM functionality.
McAfee Mobile ePO Allows ePolicy Orchestrator to communicate with mobile devices.
PKI Enables secure, certificate-based authentication for VPN or Wi-Fi connections on iOS
devices.
Help Provides context-sensitive help for McAfee EMM interface pages, and provides on-screen
access to the product guide.
Server components
These components are installed on enterprise servers to administer McAfee EMM.
McAfee EMM
server
component
Description
Hub
Portal
Allows device users to initiate wipe requests in the event their device is lost or
stolen. Users access the Portal from a browser on a PC or mobile device. We
recommend installing the Portal in the DMZ.
Installation Guide
McAfee EMM
server
component
Description
Proxy
Proxies ActiveSync traffic to the email servers. This IIS (Internet Information
Services) application controls access to enterprise resources on the DMZ server.
We recommend installing the Proxy in the DMZ.
Push Notifier
Client components
These components are installed on mobile devices that are registered on the enterprise network. They
help configure the device and communicate with the McAfee EMM server.
McAfee EMM client
component
Description
(Android devices)
Configuration overview
Your McAfee EMM configuration depends on the unique needs of your environment.
There are three basic configurations for the McAfee EMM server components.
Configuration
Recommended for
Most organizations
Regardless of the configuration you use, follow these guidelines for setup of the McAfee EMM Hub.
The McAfee EMM Hub can be registered to only one ePolicy Orchestrator server.
The McAfee EMM Hub and ePolicy Orchestrator should be hosted on separate servers for optimum
performance.
The McAfee EMM Hub automatically connects to ePolicy Orchestrator Agent Handlers. Agent
Handler assignment rules aren't configurable for McAfee EMM.
Installation Guide
Additional HA configuration requirements include SQL Server clustering as well as two load balancers:
Proxy load balancer Located in front of proxies and behind the external network firewall.
Hub load balancer Located in front of the McAfee EMM Hubs and behind the internal network
firewall.
Installation Guide
10
Installation Guide
Installation requirements
McAfee EMM has specific system, certificate, and network requirements for installation and operation.
For details about supported mobile device operating systems, see KB81475.
System requirements
Before installing McAfee EMM, verify that your system meets these minimum operating requirements.
These requirements apply to the McAfee EMM server components. For details about ePolicy
Orchestrator requirements, see the ePolicy Orchestrator documentation.
To simplify installation and maintenance, we recommend creating a McAfee EMM service account. The
account must be a local administrator account that has permission to create a database on the SQL
Server. For details about SQL database permissions, see KB79251.
If you use Windows Authentication for database connectivity, we recommend using a domain account
for installation.
Component
Requirement
Software
Hardware
(physical or
virtual)
4 GB RAM
Operating system
SQL Server
Mail server
Installation Guide
11
Component
Requirement
CA server (PKI
environments)
Internet browsers
Supported languages
McAfee EMM software runs on any supported operating system regardless of the configured locale.
The McAfee EMM interface has been translated into the languages shown here. Language support
varies by ePolicy Orchestrator version. When the software is installed on an operating system using a
language that is not on this list, the interface defaults to English.
ePolicy Orchestrator 4.6.7
Chinese (Simplified)
Chinese (Simplified)
Japanese
Chinese (Traditional)
Chinese (Traditional)
Korean
English
Danish
Norwegian
French
Dutch
Portuguese (Brazilian)
German
English
Portuguese (Iberian)
Japanese
Finnish
Russian
Korean
French
Spanish
Russian
German
Swedish
Spanish
Italian
Turkish
Certificate requirements
Before installing McAfee EMM, understand and verify these credentials. The McAfee EMM Deployment
Helper walks you through obtaining portal and Mobile Device Management (MDM) certificates.
Retain a copy of your portal and MDM certificates and passwords in a secure location in case you need
to restore them later.
12
Installation Guide
Credential
Used for
Used by
Expiration
Notes
Portal
certificate
Mobile device
verification and
secure
communication
between the McAfee
EMM server and
client components.
McAfee
EMM Portal
Varies. Obtain
updates from
your certificate
authority.
McAfee
EMM Proxy
Windows
IIS
Without a trusted
certificate, users can't
configure devices.
iOS Agent
Push
Notification
certificate
Annually. Obtain
updates from
Apple.
Annually. Obtain
updates by
visiting the
McAfee
Downloads site
and entering a
valid McAfee
EMM grant
number.
Network requirements
Before installing McAfee EMM, verify that your network meets these requirements.
Allow traffic
on this port
From
To
High Availability
configuration
443
Internet
443
(multiple servers)
Installation Guide
13
Configuration
Allow traffic
on this port
From
To
Enhanced security
configuration
443
(dual servers)
389
McAfee EMM
internal server
LDAP server
88
McAfee EMM
internal server
LDAP server
1433
McAfee EMM
internal server
25
McAfee EMM
internal server
SMTP server
443
Internet
443
McAfee EMM
server
389
McAfee EMM
server
LDAP server
88
McAfee EMM
internal server
LDAP server
1433
McAfee EMM
server
25
McAfee EMM
internal server
SMTP server
2195
McAfee EMM
server (DMZ in
enhanced security
mode)
2196
McAfee EMM
server (DMZ in
enhanced security
mode)
5223
(or dynamic
SQL port)
Basic security
configuration
(single server)
(or dynamic
SQL port)
iOS devices
For specific port and configuration details for iOS devices in a business
environment, see the Apple guide to iPhone and iPad in Business.
Android devices
14
443
McAfee EMM
server (DMZ in
enhanced security
mode)
Installation Guide
Configuration
Allow traffic
on this port
From
To
5228
For outbound connections to Apple and Google push services, don't set IP-specific firewall restrictions
because the IP addresses are subject to change.
Installation Guide
15
16
Installation Guide
To install McAfee EMM in enhanced or basic security configurations, complete these tasks in order.
Contents
Install the McAfee EMM extension bundle in ePolicy Orchestrator
Run the Deployment Helper
Install McAfee EMM server components
Add McAfee EMM as a registered server in ePolicy Orchestrator
Task
For option definitions, click ? in the interface.
1
Download and save the McAfee EMM extension bundle in an accessible location.
Don't unzip the file.
On the ePolicy Orchestrator console, select Menu | Software | Extensions, then click Install Extension.
Browse to and select the McAfee EMM extension bundle, then click OK.
Review and accept the product details and license agreement, then click OK.
Installation Guide
17
Enhanced security configuration The Deployment Helper validates settings for the Hub on
the internal server, and for the Portal, Push Notifier, and Proxy on the DMZ server.
Basic security configuration The Deployment Helper validates settings for the Hub, Portal,
Push Notifier, and Proxy on one server.
For enhanced security configurations, complete this task on your internal server first, then repeat it on
your DMZ server.
Task
1
Review and accept the terms of the license agreement, then click Install.
Review the information on the Confirm Installation Settings screen, then click Run Scan.
When the scan is complete, results are shown. If any tasks are marked failed, review the
information, then click Launch KB Assistance for help resolving any issues.
See also
Database settings on page 25
LDAP server settings on page 26
Hub server settings on page 26
Portal certificate settings on page 27
MDM certificate settings on page 28
ActiveSync server settings on page 29
GCM settings on page 29
18
Installation Guide
Enhanced security configuration Use enhanced security installation for maximum security.
This configuration installs the server components on dual servers.
Basic security configuration Use a basic security installation if your organization doesn't have
complex security requirements. This configuration installs the server components on a single
server.
For enhanced security configurations, complete this task on your internal server first, then repeat it on
your DMZ server.
Task
1
Locate and right-click the installer file Setup.exe, then select Run as Administrator.
Click Yes if prompted to restart the server. The installer continues automatically after restarting.
Review and accept the terms of the license agreement, then click Next.
Review the information on the Summary screen, then click Install. When installation is complete, click
Finish.
See also
Run the Deployment Helper on page 17
Database settings on page 25
LDAP server settings on page 26
Communication settings on page 28
DMZ settings on page 29
On the ePolicy Orchestrator console, select Menu | Configuration | Registered Servers, then click New Server.
From the Server type drop-down list, select EMM Hub, enter a unique name for the server, then click
Next.
Installation Guide
19
Provide details about the connection to your McAfee EMM server, click Establish Connection to test your
configuration, then click Save.
For a first-time installation, the default logon credentials are:
Password TDadmin*
To secure the connection between the McAfee EMM Hub and the ePolicy Orchestrator server, change
the default credentials after adding the registered server. See the McAfee EMM Product Guide for
details.
20
Installation Guide
You can upgrade to McAfee EMM 12.0 from version 11.0. No direct upgrade path is available for earlier
versions.
Verify system requirements before upgrading because requirements change from version to version.
Select the McAfee EMM Help extension (emm_help), click Remove, then click OK to confirm.
Download and save the McAfee EMM extension bundle in an accessible location.
Don't unzip the file.
On the ePolicy Orchestrator console, select Menu | Software | Extensions, then click Install Extension.
Browse to and select the McAfee EMM extension bundle, then click OK.
Installation Guide
21
Review and accept the product details and license agreement, then click OK.
Locate and right-click the installer file Setup.exe, then select Run as Administrator.
Click Yes if prompted to restart the server. The installer continues automatically after restarting.
Review and accept the terms of the license agreement, then click Next.
Select Use Configuration from Previous Installations if you want to keep settings from a previous upgrade. If
you're reusing an existing McAfee EMM database for upgrade, settings from the previous
installation are preserved by default, regardless of any changes you make in the installer.
22
Click Upgrade.
Review the information on the Summary screen, then click Upgrade. When installation is complete,
click Finish.
Installation Guide
HA environments require modified installation and upgrade to ensure continuous email access.
Contents
Install McAfee EMM in High Availability environments
Upgrade McAfee EMM in High Availability environments
Use the Dual Server (Internal) option in the McAfee EMM installer to install the first Hub and database on
a single server.
Stop IIS on any additional internal servers where you plan to install the McAfee EMM Hub and
database.
Add McAfee EMM as a registered server in ePolicy Orchestrator with the virtual IP address of the
Hub load balancer.
See Add McAfee EMM as a registered server in ePolicy Orchestrator.
In the General Settings section, in the Encryption Key row, click Export.
Use the Custom Installation option in the McAfee EMM installer, along with the encryption key, to install
the Hub and database on more internal servers. Restart IIS on each server after installation.
Install both the McAfee EMM Hub and database on each server.
Installation Guide
23
Use the Dual Server (External) option in the McAfee EMM installer to install the Proxy, Portal, and Push
Notifier on the DMZ servers.
See also
Install the McAfee EMM extension bundle in ePolicy Orchestrator on page 17
Add McAfee EMM as a registered server in ePolicy Orchestrator on page 19
24
Installation Guide
Use these tables to configure settings for the Deployment Helper and McAfee EMM server components.
If you use the installer to upgrade components while reusing an existing database, the new component
is installed with existing settings, regardless of any changes you make in the installer. This functionality
prevents accidentally overriding McAfee EMM database settings that affect your network. If you upgrade
an individual component and create a new database, you can reuse old settings, or change them as
needed.
Contents
Database settings
LDAP server settings
Hub server settings
Portal certificate settings
MDM certificate settings
Communication settings
ActiveSync server settings
GCM settings
DMZ settings
Database settings
These settings in the Deployment Helper and installer identify the SQL Server that hosts the McAfee
EMM database.
Option
Definition
Installs SQL Express on the local system and create the McAfee EMM
(Deployment Helper only) database.
Use SQL Express
Server name
Host name or IP address of the SQL Server where you want to install the
McAfee EMM database.
Authentication
Username or Login
User name for the connection to the McAfee EMM database server.
Password
Database
See also
Run the Deployment Helper on page 17
Install McAfee EMM server components on page 18
Installation Guide
25
Definition
Server Type
Active Directory
Domino
ActiveSync Protocol
FQDN
Domain
DN
ActiveSync Server IP address or fully qualified domain name of the ActiveSync server.
(installer only)
Username or
Verification
Username
Password or
Verification
Password
External EMM
Proxy Server
Address
Fully qualified domain name of the McAfee EMM Proxy. Devices connect to this
McAfee EMM Proxy address for ActiveSync.
See also
Run the Deployment Helper on page 17
Install McAfee EMM server components on page 18
Definition
Server address
Fully qualified domain name or IP address of the McAfee EMM Hub server
See also
Run the Deployment Helper on page 17
26
Installation Guide
Create new SSL certificate to generate an SSL certificate, followed by specifying the certificate you
created.
Option
Definition
Common Name
Organization
Organization Unit
City/Locality
State/Province
Country/Region
Certificate Password
Definition
File Path
Password
See also
Run the Deployment Helper on page 17
Installation Guide
27
Create new/renew existing MDM certificate to generate an MDM certificate, followed by specifying the
certificate you created.
Option
Definition
Common Name
Country/Region
Certificate Password
Definition
File Path
Password
See also
Run the Deployment Helper on page 17
Communication settings
These settings in the installer specify portal and MDM certificates, and GCM account credentials.
Option
Portal Certificate
Definition
Available Certificates Select an existing certificate from an earlier McAfee EMM
installation, or select Use New Certificate to specify a new certificate.
File Path
Password
28
Installation Guide
Option
GCM Settings
Definition
Sender ID
Token
See also
Install McAfee EMM server components on page 18
Definition
Server Address
Domain Name
Username
Password
See also
Run the Deployment Helper on page 17
GCM settings
These settings in the Deployment Helper validate GCM account credentials.
Option
Definition
Sender ID
Token
See also
Run the Deployment Helper on page 17
DMZ settings
These settings in the installer identify the ActiveSync server that communicates with the McAfee EMM
Proxy.
Option
Definition
ActiveSync Server Address Fully qualified domain name of the ActiveSync server.
To verify connection to the server, click the green checkmark next to the server
address, then click Verify.
Installation Guide
29
See also
Install McAfee EMM server components on page 18
30
Installation Guide
Index
B
backups, EMM database 22
basic security configuration
comparison to other configurations 8
Deployment Helper 17
description 10
installation 18
port requirements 13
upgrade 22
browsers
cache, clearing after upgrade 21
requirements 11
C
.cer file, certificate signing request (CSR), portal certificate 27
certificate authority (CA)
certificate requirements 12
certificate verification, portal certificate 27
server, PKI environments 11
certificate signing request (CSR)
.cer and .pem files 27
MDM certificate 28
portal certificate 27
certificates
expiration 12
installation settings 28
obtaining and renewing 12
requirements 12
clusters, redundancy 23
communication
between server components 7
certificates, installation settings 28
with certificate authorities and push services 12
components
client-side 8
server-side 7
configurations, basic security
comparison to other configurations 8
Deployment Helper 17
description 10
installation 18
upgrade 22
configurations, enhanced security
comparison to other configurations 8
Deployment Helper 17
description 10
installation 18
upgrade 22
configurations, High Availability (HA)
comparison to other configurations 8
description 8
installation 23
upgrade 24
conventions and icons used in this guide 5
credentials, default administrative logon 19
Installation Guide
31
Index
D
database collation, SQL Server 11
database, EMM
description 7
existing vs. new, effects on upgrading components 25
HA configuration, one-to-one installation with EMM Hub 23
settings 25
default options, preserved in upgrade 21
Deployment Helper 17
devices, See mobile devices
DMZ
configuration 7
port requirements 13
settings 29
documentation
audience for this guide 5
product-specific, finding 6
typographical conventions and icons 5
documentation, EMM Product Guide
backing up installation 22
changing default system administrator logon credentials 19
documentation, ePO Product Guide
installation, extension bundles 17
system requirements 11
documentation, McAfee KnowledgeBase
enhanced security configuration, upgrading, KB81482 22
GCM credentials, obtaining, KB77397 12
HA configuration, load balancers, KB81305 8
HA environments, installing, KB70278 23
HA environments, upgrading, KB81482 24
MDM certificate creation, KB73382 12, 28
SQL Server permissions, KB79251 11
Windows Server 2012 certificate storage, KB81110 11
domain name system (DNS) server, certificate requirements 12
Domino
ActiveSync server settings 29
LDAP server settings 26
supported mail servers 11
dual servers, See configurations, enhanced security
E
encryption key, HA configuration 23
enhanced security configuration
comparison to other configurations 8
Deployment Helper 17
description 10
installation 18
port requirements 13
upgrade 22
ePO
basic security configuration with EMM 10
EMM extension bundle, installation 17
EMM extension bundle, upgrade 21
encryption key, exporting for HA configuration 23
32
ePO (continued)
enhanced security configuration with EMM 10
HA configuration with EMM 8
registered server, connecting EMM to ePO 19
server, guidelines for configuring with EMM 8
supported versions, 4.6.75.1 11
Exchange, supported mail servers 11
expiration, certificates 12
extensions, EMM
included in extension bundle 7
installation 17
upgrade 21
F
figures
basic security configuration 10
enhanced security configuration 10
HA configuration 8
firewalls, access rules 13
G
Go Daddy, certificate authority (CA) 12
Google Cloud Messaging (GCM)
Deployment Helper settings 29
installation settings 28
port requirements 13
requirements 12
GTI, See App Protection
H
hardware redundancy, HA configuration 23
hardware requirements 11
Help extension
automatic installation with EMM 7
manual removal before upgrade 21
High Availability (HA) configuration
comparison to other configurations 8
description 8
installation 23
port requirements 13
upgrade 24
Hub, EMM
basic security configuration 10
description 7
enhanced security configuration 10
guidelines for all configurations 8
HA configuration 8
HA configuration, one-to-one installation with EMM
database 23
registered server in ePO 19
settings 26
Installation Guide
Index
installation
extension bundle 17
permissions 11
preparation with the Deployment Helper 17
registered server, connecting EMM to ePO 19
server components 18
interface languages 11
Internet browsers
cache, clearing after upgrade 21
requirements 11
Internet Information Services (IIS), Windows
certificate requirements 12
Proxy, EMM 7
stopping and restarting during HA installation 23
iOS Agent Push Notification certificate, requirements 12
iOS devices
EMM app description 8
port requirements 13
supported versions 11
iPad, See iOS devices
K
KnowledgeBase (KB), McAfee, See documentation, McAfee
KnowledgeBase
L
languages, supported 11
LDAP server
port requirements 13
settings 26
load balancing, High Availability (HA)
configuration 8
pairing systems 23
logon, default administrative credentials 19
M
mail server, requirements 11
McAfee Downloads
Deployment Helper 17
iOS Agent Push Notification certificate updates 12
McAfee ServicePortal, accessing 6
Microsoft Silverlight, supported versions 11
mobile device management (MDM) certificates
Deployment Helper, generating and specifying 28
installation settings 28
requirements 12
mobile devices
port requirements 13
supported versions 11
Mobile ePO (MePO) extension, automatic installation with EMM
7
O
operating system requirements 11
options, preserved in upgrade 21
P
packages, assigning to groups before upgrade 22
.pem file, certificate signing request (CSR)
MDM certificate 28
portal certificate 27
permissions, installation 11
.pfx file, personal information exchange
MDM certificate 28
portal certificate 27
PKI extension, automatic installation with EMM 7
popups, enabling for legacy console 11
portal certificates
Deployment Helper, generating and specifying 27
installation settings 28
requirements 12
Portal, EMM
basic security configuration 10
certificate requirements 12
description 7
domain requirements 13
enhanced security configuration 10
HA configuration 8
ports, access rules 13
Product Guide, EMM
backing up installation 22
changing default system administrator logon credentials 19
Product Guide, ePO
installation, extension bundles 17
system requirements 11
Proxy, EMM
basic security configuration 10
certificate requirements 12
description 7
domain requirements 13
enhanced security configuration 10
HA configuration 8
Public Key Infrastructure (PKI) environments, requirements 11
Push Notifier, EMM
basic security configuration 10
certificate requirements 12
description 7
enhanced security configuration 10
HA configuration 8
push technology
certificate requirements 12
port requirements 13
Installation Guide
33
Index
R
redundancy, installation planning 23
registered servers, connecting EMM to ePO 19
requirements
certificate 12
network 13
system 11
routers, access rules 13
S
Secure Container, description 8
Sender ID, GCM settings, definition 28
service account, EMM 11
ServicePortal, finding product documentation 6
settings
configuration from previous installations 22
Deployment Helper and installer 25
Silverlight, Microsoft, supported versions 11
Simple Certificate Enrollment Protocol (SCEP), PKI
environments 11
single server, See configurations, basic security
.skx file, encryption key, installing in HA environments 23
SMTP server, port requirements 13
SQL Server
cluster, HA configuration 8
port requirements 13
replication, redundancy 23
requirements 11
34
T
technical support, finding product information 6
token, GCM settings, definition 28
trial installation, definition 11
trusted certificates
requirements 12
U
upgrade
EMM database, effects of existing vs. new 25
extension bundle 21
server components 22
supported versions 21
URL, EMM Portal and Proxy 13
V
Verisign, certificate authority (CA) 12
W
Windows Authentication, domain account recommendation 11
Windows Phones, supported versions 11
Installation Guide
0-00