AMACOM Spring-Summer 2015 Catalog

SPRING-SUMMER 2015
CATALOG of BOOKS
B E S T S E L L E R S FROM A MAC O M
978-0-8144-3273-0
978-0-8144-1546-7
978-0-8144-3177-1
978-0-8144-3207-5
978-0-8144-4911-0
978-0-8144-1348-7
978-0-8144-7364-1
978-0-8144-7282-8
978-0-8144-3245-7
978-0-8144-1775-1
978-0-8144-3286-0
978-0-8144-3280-8
978-0-8144-1783-6
978-0-8144-1748-5
978-0-8144-1773-7
978-0-8144-0162-0
978-0-8144-3366-9
978-0-8144-2030-0
978-0-8144-1342-5
978-0-8144-7426-6
SPRING-SUMMER 2015
CATALOG of BOOKS
New Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Title Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Sales Representatives, International Distributors,
and Amacom Sales Office Contacts . . . . . . . . . . . . . . . .35
Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Ordering Information . . . . . . . . . . . . . . . .inside back cover
AMACOM, a division of American Management Association,

publishes books on business, management, career growth,
current events, technology, personal finance, real estate,
and self-help. AMACOM books help readers enhance their
personal and professional growth and reach into the future
to understand emerging trends and cutting-edge thinking.
NEW TITLES
We work for a paycheck, but we long for meaning.
Link them and amazing things happen.
Make It Matter
How Managers Can Motivate by Creating Meaning

Scott Mautz
ow many people find a sense of purpose in their jobs? Unfortunately, studies

show that most do not. Their bodies may put in long hours, but their hearts
and minds never punch in. And thats a terrible dilemma for organizations trying
to motivate their workforces to do more with less.
Make It Matter is the antidote to crisis levels of disengagement. This upbeat, original book shows how meaning-rich workplaces connect, inspire, and catapult employees into new realms of productivity and well-being.
Not only does the book make a convincing case for change, it also explains how to
become the kind of business where people love to work, and the kind of manager
people love to work for. Insightful research findings, stories, and guidelines help
readers create:
Direction: reframing work to add meaning Discovery: offering challenges and
thoughtful opportunities to learn and grow Devotion: cultivating an authentic,
caring culture, free from corrosive behaviors
MARCH 2015 Management

Hardcover 6 1/8 x 91/4 256 pages
eBook: 978-0-8144-3618-9
When people feel that they matter, they give their all. Channel that power and
everyone profits.
Print: 978-0-8144-3617-2
SCOTT MAUTZ (Cincinnati, OH) has worked at Procter & Gamble for 20 years and now runs a
$3-billion division. He is also a speaker and consultant on meaning-making leadership.
U.S. $24.95
It takes a hero to go above and beyond for customers.
Be Your Customers Hero
Real-World Tips & Techniques for the Service Front Lines

Adam Toporek
n the front lines of customer service, every day presents new and unexpected
challengesand even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.
Be Your Customers Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into
heroes in the eyes of the customers they serve. Quick chapters show readers how to:
Achieve the mindset required for Hero-Class service
Understand the customers expectationsand exceed them
Develop powerful communication skills
Avoid the seven triggers guaranteed to set customers off
Handle difficult and even irrational customers with ease
Become an indispensable part of any frontline team
APRIL 2015 Customer Service
Paperback 6 x 9 256 pages
Armed with the tools and techniques in this book, readers will start each workday
knowing they can conquer whatever problem comes their way.
eBook: 978-0-8144-4906-6
ADAM TOPOREK (Orlando, FL) is a customer experience strategist and founder of CTS Service
Print: 978-0-8144-4905-9
Solutions, a consultancy that provides organizations with real-world, customer-centric solutions through workshops and training. He authors the popular blog Customers that Stick.
U.S. $17.95
NEW TITLES
A sweeping analysis of capitalisms challenges

and a bold new direction for the future.
Confronting Capitalism
Real Solutions for a Troubled Economic System

Philip Kotler
ith the fall of the Berlin Wall, one economic model

emerged triumphant. Capitalismspanning a spectrum
from laissez faire to authoritarianshapes the market economies of all the wealthiest and fastest-growing nations.
But trouble is cracking its shiny veneer. In the U.S., Europe, and
Japan, economic growth has slowed down. Wealth is concentrated in the hands of a few; natural resources are exploited for
short-term profit; and good jobs are hard to find.
With piercing clarity, Philip Kotler explains 14 major problems
undermining capitalism, including persistent poverty, job
creation in the face of automation, high debt burdens, the disproportionate influence of the wealthy on public policy, steep
environmental costs, boom-bust economic cycles, and more.
Amidst its dire assessment of whats ailing us, Confronting
Capitalism delivers a heartening message: We can turn things
around. Movements toward shared prosperity and a higher
purpose are reinvigorating companies large and small, while
proposals abound on government policies that offer protections
without stagnation. Kotler identifies the best ideas, linking
private and public initiatives into a force for positive change.
Combining economic history, expert insight, business lessons,
and recent data, this landmark book elucidates todays critical
dilemmas and suggests solutions for returning to a healthier,
more sustainable Capitalismthat works for all.
PHILIP KOTLER (Chicago, IL) is the S.C. Johnson & Son Distinguished
Professor of International Marketing at the Kellogg School of Management, Northwestern University. Although best known as a marketing guru, Kotler is a classically trained economist who did his Masters
studies at the University of Chicago under Milton Friedman, the
famed Nobel laureate and free-market evangelist, before moving to
MIT to pursue a Ph.D. under Paul Samuelson and Robert Solow, two
Nobel Prize-winning Keynesian economists.
National print campaign targeting business,

economics, and political media
National Public Radio campaign
to both national and local stations
National talk radio campaign focusing on
both national and local news/talk stations
Online campaign
Outreach to university and business school media
Leverage the authors extensive business
media platform
Co-op advertising available
APRIL 2015 Economics

Hardcover 6 1/8 x 9 1/4 256 pages
eBook: 978-0-8144-3646-2
Print: 978-0-8144-3645-5
U.S. $26.00
NEW TITLES
Are the children ruling the roost?
When parents reclaim their power, everyone benefits.
When Kids Call the Shots
How to Seize Control from Your Darling Bullyand Enjoy Being a Parent Again
Sean Grover
ebellious, entitled, disrespectful, many kids pummel their parents with demands,
and boss them around with impunity. Experts might label them difficult and
advise how to fix them. But parenting struggles rarely originate from just one side.
Instead, they erupt at the volatile intersection of a childs personality with a parents
own insecurities and behaviors. Fixing the child requires fixing yourself.
In When Kids Call the Shots, therapist and parenting expert Sean Grover untangles the
forces driving family dysfunction, and helps parents assume leadership roles. With a
liberating message and perceptive advice, the book explores:
Three common bullying styles (defiant, manipulative, anxious) used by kids
Parenting styles (guilt-prone, anxiety-fueled, fix-everything) that contribute to
power imbalances Critical testing periods in a childs development Coping
mechanisms that backfire Personalized plans for calmly exerting authority in
any scenario And more
JUNE 2015 Parenting

Caving in to tantrums and threats breeds more of the same. Learn to stop the cycle of
abusive behavior and make parenting a pleasure again.
eBook: 978-0-8144-3601-1
SEAN GROVER, LCSW, (New York City) has worked in child development and adult psychothera-
py for 20 years, and maintains one of the largest private group therapy practices in the U.S.
He has been quoted in Newsweek, New York Magazine, NPR, and elsewhere about
parent-child relationships.
Print: 978-0-8144-3600-4
U.S. $15.00
Fuel the performance of your young athlete.
Eat Like a Champion
Performance Nutrition for Your Young Athlete

Jill Castle, MS, RDN, CDN
ids have their own nutritional needsespecially athletic kids. Yet most young
athletes arent eating properly to compete. Even if theyre on a healthy diet,
its often supplemented by convenient but empty calories that are actually slowing them down.
Fortunately, with the right nutrition, young athletes can increase their energy, bolster
their motivation, gain muscle mass, overcome fatigue, and improve their performance. Eat Like a Champion will help their parents:
Tailor diets for training, competition, and even off-season Find the best food
options, whether at home or on the go Address counterproductive or unhealthy
eating patterns Understand where supplements, sports drinks, and performanceenhancing substances doand dontfit in And more
It took a registered dietitian who specializes in child and adolescent nutrition to
write a book as focused and informative as thiscomplete with charts, recipes, and
practical meal and snack ideas that can help athletic youngsters eat to win. Its a
must-read for every parent of active kids ages eight through eighteen.
JULY 2015 Parenting / Health

JILL CASTLE MS, RDN, CDN (New Canaan, CT) is a registered dietitian and child nutrition expert.
eBook: 978-0-8144-3623-3
A contributor to SportingKid magazine, a representative to the Youth Sports Safety Alliance,

and the mother of four young athletes, she writes about sports nutrition for websites and sports
organizations. She is the coauthor of Fearless Feeding.
Print: 978-0-8144-3622-6
U.S. $16.95
NEW TITLES
No painno gainno more.
No Sweat
How the Simple Science of Motivation

Can Bring You a Lifetime of Fitness
Michelle Segar, Ph.D.
e start out with the best intentions. Were going to exercise
more and get in shape! Then five days a week at the gym
turns into two then becomes none. We hit the snooze button
and skip the morning run.
We really do want to be healthy and fit, but were overwhelmed

and overextendedand exercise feels like another chore to
complete. Is it any wonder we dont stick with it?
Behavior expert Michelle Segar has devoted her career to the science of motivation. In No Sweat, she reveals that while better
health or weight loss sound like strong incentives, human
beings are hardwired to choose immediate gratification over
delayed benefits. In other words, were not going to exercise
unless it makes us happy right now.
So whats the solution? To achieve lasting fitness, we have to
change our mindsbefore we can change our bodies. In No
Sweat, Segar shows us how. Translating twenty years of research
on exercise and motivation into a simple four-point program,
she helps readers broaden their definition of exercise, find pleasure in physical activity, and discover realistic ways to fit it into
their lives. Activities we enjoy, we repeatmaking this evidencebased system more sustainable in the long run than a regimen
of intense workouts. Even if we dont sweat, we really benefit.
The success of the clients Segar has coached testifies to the power of her program. Their stories punctuate the book, entertaining and emboldening readers to break the cycle of exercise
failure once and for all. Complete with worksheets, tips, and
techniques, getting in shape has never been so easyor so
much fun.
MICHELLE SEGAR, PH.D., (Ann Arbor, MI) is a behavioral sustainability
scientist and Director of the Sport, Health, & Activity Research and
Policy (SHARP) Center at the University of Michigan. She holds a
Ph.D. in Psychology and Masters degrees in Health Behavior and
Kinesiology. A sought-after advisor, her expertise has been featured in
The New York Times, Forbes, Elle, Prevention, and other major
media.
National print campaign

National radio campaign
National Public Radio campaign
to both national and local stations
National syndicated article placement
Online campaign
JUNE 2015 Fitness

eBook: 978-0-8144-3486-4
Print: 978-0-8144-3485-7
U.S. $16.95
NEW TITLES
Want to know how to make things happen?
Persuasion Equation
The Subtle Science of Getting Your Way

Mark Rodgers
Foreword by Alan Weiss, author of Million Dollar Consulting
ow do you get people to see things your way? Whether youre trying to secure a
promotion, make a sale, or rally support for a new idea, the ability to persuade
those around you is absolutely essential to success.
Merging research and real-world application, this insightful guide reveals what really
drives decisions and introduces readers to the persuasion equationa powerful combination of factors proven to speed agreement. Readers will discover the surprising
reasons people say yes and learn how to:
Radiate an aura of expertise Win trust and leverage credibility Build a business
case that appeals to both heart and mind Adapt for personality, gender, and generational differences Use language strategically Perfect the five-step persuasion
process Generate group buy-in Master organizational politics And more
MAY 2015 Business Self-Help
From crafting compelling emails to convincing a colleague to nailing the big presentation, Persuasion Equation is your personal recipe for success.
MARK RODGERS (Milwaukee, WI) is a principal partner of the Peak Performance Business
Group, which helps clients dramatically improve their ability to persuade. A sought-after
speaker, he has conducted more than 1,500 sales and persuasion workshops and averages
more than 200 presentations a year. He pens the Persuasion Matters blog and is the author
of Accelerate the Sale.
eBook: 978-0-8144-3418-5
Print: 978-0-8144-3417-8
U.S. $17.95
No babysitter. No funding. No problem.
Venture Mom
From Idea to Income in Just 12 Weeks

Holly Hurd
ou can take care of kids and take care of business. Many mothers today are jumping into the entrepreneurial ring, transforming simple ideas into profitable ventures. And in the process, theyre creating flexible jobs for themselvesall without
start-up capital, business plans, or even babysitters.
Venture Mom recounts inspiring stories from women who have channeled their passions into money-making products and services, from designer onesies to gluten-free
cookies. Theyre thriving in the whirlwind of motherhood and entrepreneurship.
Venture Mom helps anyone get started. It strips away the mystery of launching a business and unlocks a fast, easy formula. No time for market research? No budget for
promotion? In 12 steps, each achievable in a week, the book simplifies the start-up
process and shares:
Tips and techniques for honing a concept, doing just enough research, and
finding the perfect name Five factors that improve the odds of success Free
resources for logos, web design, and branding Strategies for leveraging email,
blogging, and social media And much more
AUGUST 2015 Small Business &

Entrepreneurship
Whether the goal is adding to the family finances or building a major enterprise,
Venture Mom delivers the tools you need to make your business dream a reality.

eBook: 978-0-8144-3639-4
HOLLY HURD (Darien, CT) is founder and CEO of the online marketplace VentureMom.com.
A mother of three, she is a lifelong entrepreneur whose projects range from financial products to home dcor.
Print: 978-0-8144-3638-7
U.S. $17.95
NEW TITLES
The bestseller on how to reach anyone

even the unreachable.
NOW
IN
PAPERBACK!
Just Listen
Discover the Secret to Getting Through to Absolutely Anyone

Mark Goulston
Foreword by Keith Ferrazzi, author of Never Eat Alone
Do you ever feel like youre talking to a brick wall?
The first step in persuading anyone to do anything is getting
them to hear you out. But whether the person is a cynical colleague, furious customer, or overwhelmed spouse, their emotional barriers may be blocking your message. And if you cant
break through, you cant move forward.
Just Listen has helped tens of thousands of people tear down

walls and establish productive communication. In this landmark book, veteran psychiatrist and business coach Mark
Goulston reveals simple, proven techniques for moving people
from resistance to consensus, explaining how to:
Listen effectively Make even a total strangerperhaps a
potential clientfeel felt Shift an angry or aggressive
person into a calmer, more receptive state Use empathy
jolts to quickly bridge communication gaps Turn negative
people into assets using the Magic Paradox Achieve
buy-in, the linchpin of all negotiation, persuasion, and
sales And more

Online campaign
Leverage authors extensive media platform
Cross promotion of the paperback edition
and the new AMA seminar based on the book.
Efforts will include an AMA podcast, email
marketing, an article in MWorld magazine,
and coverage in AMAs e-newsletters.
Barricades between people become barriers to success and happiness, so getting through is not just a fine artits a crucial
skill. With Just Listen, readers learn how to transform the impossible and unreachable people in their lives into true allies,
loyal customers, and lifelong friends.
MARK GOULSTON (Los Angeles) is a business advisor, consultant, coach,
Hardcover edition: 978-0-8144-1403-3
speaker, and psychiatrist. The author of Get Out of Your Own Way
and other popular books, he blogs for Harvard Business Review,
Fast Company, Business Insider, Huffington Post, and Psychology Today; co-hosts a weekly radio show; and is featured frequently
in major media, including The Wall Street Journal, Fortune, Newsweek, Time, CNN, Fox News, and the TODAY show.
MARCH 2015 Business Self-Help
eBook: 978-0-8144-3648-6
Print: 978-0-8144-3647-9
U.S. $17.95
NEW TITLES
Whats age got to do with it?
Fitness After 40
SECOND EDITION
Your Strong Body at 40, 50, 60, and Beyond
Vonda Wright, M.D. with Ruth Winter
s we age, our bodies changebut that doesnt have to impact our fitness level.
We may not be teenagers anymore, but if we exercise smarter, we can remain
youthful, energetic, and strong.
Dr. Vonda Wright is the creator of a unique exercise program tailored to the needs
of mature athletes. In Fitness After 40, you will learn how to:
Understand your body, and approach exercise in a new way Maximize your
fitness while minimizing injury Gain flexibility Benefit from aerobic exercise
Build strength through resistance training Improve balance And much more
Now in its second edition, the book includes targeted 20 Minutes to Burn workouts,
a 6-week total-body plan, and new information on nutrition, injury prevention, joint
preservation, the mind/body connection, and more.
Whatever your age or activity level, Fitness After 40 will get you motivated, get you
movingand feeling better than ever.
AUGUST 2015 Fitness

Paperback 73/8 x 91/4 368 pages
Previous Edition: 978-0-8144-0994-7
eBook: 978-0-8144-4902-8
Print: 978-0-8144-4900-4
U.S. $18.95
VONDA WRIGHT, M.D., (Pittsburgh, PA) is an orthopedic surgeon and director of PRIMA, a pio-
neering program for athletes over 40. A prominent authority on sports medicine and active
aging, she has appeared on Dr. Oz, The Doctors, and CNN, and has been quoted in The
New York Times, USA Today, Prevention, Fitness, and other major media. RUTH WINTER,
M.S. (Pt. Pleasant, NJ) is an award-winning science writer and author.
A roadmap for caregivers everywhere.
The Eldercare Consultant
Your Guide to Making the Best Choices Possible

Becky Feola
our elderly fathers memory is failing fast. Your increasingly frail mother just took
another fall. Whatever the situation, The Eldercare Consultant can provide the
knowledge, support, and encouragement you seek.
Weaving together real-life stories with the essential information needed to make the
best decisions, this compassionate and practical guide helps you:
Spot warning signs of physical and mental decline Recognize when a loved one
needs assistance Determine the level of care needed Evaluate the options
family caregiver, home health care, palliative care, senior housing, assisted living
facilitiesand select the right one Discuss the issue with your loved one
Understand and manage the costs of care Make the adjustment as smooth as
possible Avoid caregiver burnout And more
Author and eldercare expert Becky Feola knows first-hand that caring for someone
who is no longer in complete control is hard . . . and the decision to seek outside
help is one fraught with emotion. Her book helps cut the confusion, and turn an
undeniably difficult transition into a journey of hope and love.
JULY 2015
Family & Relationships / Eldercare
eBook: 978-0-8144-3632-5
Print: 978-0-8144-3631-8
U.S. $18.95
BECKY FEOLA (Scottsdale, AZ), the founder of Assisted Living Advantage, provides counseling,
evaluations, and placement services for those seeking care options. As primary caregiver to a
husband with Huntingtons disease, she faced the same challenges and had the same
questions her clients do now.
NEW TITLES
From tantrums to talking back

here are the answers parents need.
Stress-Free Discipline
Simple Strategies for Handling Common Behavior Problems

Sara Au and Peter L. Stavinoha, Ph.D.
ll children test boundaries (and sometimes your patience).

Its a natural part of growing up. Your job as a parent is to
let them know whats acceptable and what isnt, praise good
behavior, and enforce limits.
Easier said than done. Even the best-intentioned parents can
find themselves shoutingor capitulating yet again to avoid
a scene. Worse, the one-size-fits-all discipline methods experts
tout can be too narrow for some concerns.
Blending developmental insights with an arsenal of proven
techniques, Stress-Free Discipline prepares parents for any challenge: the preschooler who throws a fit . . . the second-grader
who refuses homework . . . the budding tween who dishes out
insults. The book helps determine the root cause, explaining
what drives the behavior, why its usually normal, how to prevent escalations, and how to instill self-control. Once parents
grasp the underlying motivation they can select the strategy that
fits their childs age, temperament, and issueincluding role
modeling, setting limits, positive reinforcement, negative consequences, disengagementand deploy it calmly and with confidence. Examples and exercises throughout help readers personalize the authors advice to their unique situation.
Practical, thoughtful, and deeply informative, Stress-Free Discipline is the one book every family needs for a more peaceful
and happy home.

Online campaign
APRIL 2015 Parenting
SARA AU (Orlando, FL) is a mom and a journalist specializing in parenting and health issues. PETER L. STAVINOHA, PH.D., (Dallas, TX) is a
dad and a pediatric neuropsychologist in the Center for Pediatric

Psychiatry at Childrens Medical Center of Dallas and Professor of
Psychiatry at the University of Texas Southwestern Medical Center.
Together, they are the authors of the popular book Stress-Free Potty
Training (978-0-8144-0162-0).
eBook: 978-0-8144-4910-3
Print: 978-0-8144-4909-7
U.S. $14.95
NEW TITLES
Who says you need to negotiate like a man?
Your Own Terms
A Womans Guide to Taking Charge of Any Negotiation

Yasmin Davidds, Psy.D., with Ann Bidou
hen it comes to negotiation, there is an ugly double standard. As women, if we

make concessions to further a deal, were viewed as weak. But if we play hardball, we can be seen as overly aggressiveand the strategy backfires. No wonder most
women hate negotiating.
In Your Own Terms, negotiation expert Yasmin Davidds helps women strike a balance,
merging our natural strengths (collaboration, relationship building, listening) with a
firm grasp of established tactics. Guidelines, stories, and exercises illuminate the psychology of negotiation and reveal how women can:
Control how they are perceived Eliminate self-sabotaging beliefs and behaviors
Discover their personal negotiation style Envision the ideal outcome and map
backwards Build leverage Understand an opponents approach and adjust
theirs in response Deploy persuasion and redirection tactics And much more
AUGUST 2015 Business / Negotiating

eBook: 978-0-8144-3603-5
Print: 978-0-8144-3602-8
U.S. $16.95
Set the bar high and negotiate to get there. With this empowering book, women learn
the skills to win on their own termsand open doors they never knew were shut.
YASMIN DAVIDDS, PSY.D., (Los Angeles, CA) is founder and CEO of the Womens Institute of
Negotiation (WIN) and the Latina Global Executive Leadership Program. She has trained
thousands of corporate leaders across the globe. ANN BIDOU (Falls Village, CT) is a writer
and the coauthor of Career Match (978-0-8144-7364-1) and Personality Power (9780-8144-2123-9).
Whats your story?
Whoever Tells the Best Story Wins
SECOND EDITION
How to Use Your Own Stories to Communicate with Power and Impact
Annette Simmons
tories have tremendous power. They can persuade, promote empathy, and provoke
action. Better than any other communication tool, stories explain who you are,
what you want...and why it matters. In presentations, department meetings, over
lunchany place you make a case for new customers, more business, or your next big
ideayoull have greater impact if you have a compelling story to relate.
Whoever Tells the Best Story Wins will teach you to narrate personal experiences as well
as borrowed stories in a way that demonstrates authenticity, builds emotional connections, inspires perseverance, and stimulates the imagination. Fully updated and more
practical than ever, the second edition reveals how to use storytelling to:
Capture attention Motivate listeners Gain trust Strengthen your argument
Sway decisions Demonstrate authenticity and encourage transparency Spark
innovation Manage uncertainty And more
MAY 2015 Business / Communication
eBook: 978-0-8144-4914-1
Print: 978-0-8144-4913-4
U.S. $24.95
10
Complete with examples, a proven storytelling process and techniques, innovative applications, and a new appendix on teaching storytelling, Whoever Tells the Best Story
Wins hands you the tools you need to get your message acrossand connect successfully with any audience.
ANNETTE SIMMONS (New Orleans, LA) is a keynote speaker, expert storyteller, and president of
Group Process Consulting, whose clients include NASA, the IRS, and Microsoft. She is the
author of several books including The Story Factor.
NEW TITLES
What separates the best from the rest?
Stronger
Develop the Resilience You Need to Succeed

George S. Everly Jr., Ph.D., Douglas A. Strouse, Ph.D.,
and Dennis K. McCormack, Ph.D.
rofessional athletes, surgeons, first respondersall perform remarkable feats in the face of intense stress. Why
do they thrive under pressure, while others succumb?
What separates the two is attitude. Resilient people meet adversity head-on and bounce back from setbacks. They seem to
naturally exude an inner strengthbut studies show that resilience is something that anyone can build. Analyzing the heroic
exploits of U.S. Navy SEALs and others who succeed against all
odds, Stronger identifies five factors that combine to unlock
deep reserves of personal power:
Active optimismbelieve that you can change things for the
better Decisive actionyou cant succeed if you dont take
the leap Moral compassface any challenge with clear
guiding principles Relentless tenacitytry, try again
Interpersonal supportgain strength from those around you
Drawing on the unique perspective of a standout team of authors (a stress management expert, a skilled entrepreneur, and
a Navy SEAL), Stronger explores the science behind resilience
and explains how you can develop this vital trait for yourself.
National print campaign with additional outreach to

military media
Online campaign
Whatever your profession, todays demanding world calls for a

special kind of strength. This revealing book holds the key.
GEORGE S. EVERLY JR., PH.D., (Baltimore, MD) is Associate Professor of
Psychiatry and Behavioral Sciences at Johns Hopkins University

School of Medicine and Professor of Psychology at Loyola University
Maryland. One of the fathers of modern stress management, he has
consulted with FEMA, ATF, and the FBI National Academy. DOUGLAS
A. STROUSE, PH.D., (Baltimore, MD) is founder and CEO of Global
Data Source. He has a doctorate in organizational psychology and is a
recognized expert on business resilience. DENNIS K. MCCORMACK, PH.D.,
(San Diego, CA) is one of the original Navy SEALs. A pioneer in special operations leadership, he holds doctoral degrees in leadership and
clinical psychology.
AUGUST 2015 Business Self-Help

eBook: 978-0-8144-3605-9
Print: 978-0-8144-3604-2
U.S. $24.95
11
NEW TITLES
POCKET-SIZED, BUT POWERFUL
Business Strategy
Sales Management
Brian Tracy
Brian Tracy
etting business strategy enables you to develop absolute

clarity, establish priorities, organize resources and get better results than ever before. A strategic plan helps crystalize
the future of an organizationmapping a clear path from
where the company stands today to where you wish it to be.
It may sound complicated, but Brian Tracy knows how to
make it simple. Throughout his career, he has shown countless leaders and organizations how to achieve stunning success. In this concise and practical book, he shares the most
important lessons for strategic planning. Readers will discover
how to:
Ask the five key questions vital to any strategic plan
Determine a corporate mission that lifts and inspires
people Gain valuable insight with market share/market
growth and strategy/operations matrices Define themselves in relation to their competition Utilize the concept
of driving force Anticipate crises Reposition their
business with new products, services, and technologies
Measure success via clear financial objectives And more
he job of the sales manager is to recruit, manage, and

motivate a top team of high-performing sales professionals. This book shows you how to do it.
World-renowned sales expert Brian Tracy has spent decades

studying what sets the most successful sales managers and
professionals apart from the restand now in this pocketsized guide, he distills these simple but powerful strategies.
Readers will discover the six key characteristics of a winning
sales team and learn how to:
Select and recruit sales champions Start them off on
the right foot Establish clear objectives Determine a
sales plan Inspire singleness of purpose Demonstrate
respect and appreciation Motivate people with the right
incentives Boost their self-concept to boost revenue
Develop winners through continuous coaching and training Brainstorm sales solutions Use quality circles to
increase engagement and explore improvements Measure
results Conduct game-changing performance reviews
Discipline effectively De-hire poor performers Lead
by example
Incorporating examples ranging from Alexander the Great to

IBM and General Electric, Tracy gives readers proven ideas for
increasing their companys ROI and maximizing their strengths
and opportunities. Powerful and portable, Business Strategy
will help readers take control of their companys destiny.
A compact but essential resource, Sales Management will help

readers increase the effectiveness of their sales force, improve
their bottom line, and advance their own career and satisfaction in the process.
APRIL 2015 Management HC 41/2 x 61/2 112 pages

Print: 978-0-8144-3627-1 U.S. $9.95 eBook: 978-0-8144-3628-8
JULY 2015 Sales HC 41/2 x 61/2 112 pages

Print: 978-0-8144-3629-5 U.S. $9.95 eBook: 978-0-8144-3630-1
No GERMAN or RUSSIAN translation rights for this series.
12
NEW TITLES
THE BRIAN TRACY SUCCESS LIBRARY.
978-0-8144-3419-2
978-0-8144-3421-5
978-0-8144-4919-6
978-0-8144-3343-0
978-0-8144-3318-8
978-0-8144-3314-0
978-0-8144-3341-6
978-0-8144-3316-4
978-0-8144-3311-9
BRIAN TRACY (Solana Beach, CA) is the Chairman and CEO

of Brian Tracy International, a company specializing in the
training and development of individuals and organizations. One
of the top business speakers and authorities in the world today,
he has consulted for more than 1,000 companies and addressed
more than 5,000,000 people in 5,000 talks and seminars
throughout the United States and more than 60 countries
worldwide. He has written 55 books and produced more than
500 audio and video learning programs on management,
motivation, and personal success.
13
NEW TITLES
Think you know your customer? Think again.
Millennials with Kids
Marketing to This Powerful and Surprisingly Different Generation of Parents

Jeff Fromm and Marissa Vidler
hile everyone was bemoaning their alleged laziness and self-absorption, the
Millennial generation quietly grew up. Pragmatic, diverse, and digitally native,
this massive cohort of 80 million are now entering their prime consumer years, having children of their own, and shifting priorities as they move solidly into adulthood.
Millennials with Kids changes how we think about this new generation of parents
and uncovers profound insights for marketers and brand strategists seeking to earn
their loyalty. Building on the highly acclaimed Marketing to Millennials, this book
captures data from a new large-scale generational study and reveals how to:
Enlist Millennial parents as co-creators of brands and products Promote purpose beyond the bottom line Cultivate shareability Democratize customer
experience Integrate technology Develop content-driven campaigns that
speak to Millennials And more
AUGUST 2015 Marketing

eBook: 978-0-8144-3659-2
Print: 978-0-8144-3658-5
U.S. $24.95
A gold mine of demographic profiles, interviews, and examples of brand successes

and failures, this book helps marketers rethink the typical American household
and connect with these critical consumers in the complex participation economy.
JEFF FROMM (Kansas City, MO) is President of FutureCast, a Millennial marketing consulting
firm, coauthor of Marketing to Millennials (978-0-8144-3322-5), and contributing writer

at Forbes. MARISSA VIDLER (Kansas City, MO) is founder and Research Genius of Clear Box
Insights, a marketing research firm.
Because business has no borders
Leading with Cultural Intelligence
SECOND EDITION
The Real Secret to Success
David Livermore
usiness today is globaland success requires a new set of skills. But not to worry,
whether youre negotiating with vendors in Asia, exploring potential markets in
Africa, or leading a diverse team at home, you dont have to master the nuances of
every culture you encounter. With Cultural Intelligence, or CQ, you can lead effectively in any context.
APRIL 2015
Leadership / International Business
eBook: 978-0-8144-4918-9
Print: 978-0-8144-4917-2
U.S. $26.95
14
Featuring fresh research, case studies, and statistics on the ROI of improving your
CQ, this new edition of Leading with Cultural Intelligence details a powerful, fourstep model for becoming more adept at managing across cultures:
Driveboost your motivation for and confidence in interacting with other cultures
Knowledgeunderstand the relevance of differences in religion, values, norms,
and languages
Strategyplan ahead for unfamiliar cultural settings, but remain flexible if
actual experience differs from expectations
Actionsuccessfully adapt your behavior to each situation
With Leading with Cultural Intelligence as your guide, youll be able to thrive in any
business environmentwhether its across the world or in your own backyard.
DAVID LIVERMORE, PH.D., (Grand Rapids, MI) is President and Partner at the Cultural Intelli-
gence Center. He has done training and consulting for leaders in more than 100 countries
and is the author of The Cultural Intelligence Difference (978-0-8144-1706-5).
NEW TITLES
Good for the bottom lineand for the world.
Green Giants
How Smart Companies Turn Sustainability

into Billion-Dollar Businesses
E. Freya Williams
hat do Brazils top beauty brand, Americas second-fastestgrowing restaurant chain, and the worlds third bestselling car have in common? They are shattering the myth that
acting sustainably and building a billion-dollar business are
mutually exclusive.
Green Giants examines nine companies that are merging social responsibility with wild profitabilityand reveals the six
factors responsible for their success, including:
Iconoclastic Leadership fueled by deep conviction and a rebellious streak Disruptive Innovation that uses sustainability to spur the development of radically better products and
services A Higher Purpose that ignites the companywhen
the mission leads, profits follow Mainstream Appeal with
positioning and packaging stripped of the crunchy clichs
that alienate the average customer.
National business media campaign with a special

outreach to those covering green business, CSR,
and sustainability
This new breed of billion-dollar businesses proves its possible

to achieve enormous success while implementing sustainable
principles that help consumers live better lives. Ranging from
start-ups to business lines incubated within major multinationals, these companies collectively represent over $60 billion in
revenue. Whats moremany command wider profit margins
and are growing faster than their conventional counterparts.
Packed with eye-opening research, exclusive interviews, and
enlightening examples from Chipotle, Toyota, Unilever, Tesla,
General Electric, and more, Green Giants serves as a blueprint
for sustainable success that anyone can follow.
E. FREYA WILLIAMS (New York, NY) advises organizations, including
eBook: 978-0-8144-3614-1
Coca Cola, Kraft, SAP, and the UN, on how to incorporate sustainability and social good into their brands. The co-founder of OgilvyEarth,
she now serves as EVP of Business+Social Purpose at Edelman. Her
expertise has been featured in Newsweek, The Financial Times, and
on NPR.
AUGUST 2015 Business / Environment
Print: 978-0-8144-3613-4
U.S. $27.95
15
NEW TITLES
Dont wait until its too late.
The Stay Interview
A Managers Guide to Keeping the Best and Brightest

Richard P. Finnegan
ts the worst sort of surprise: A valued and seemingly happy employee gives his
notice. Can you do anything at this point? Probably not. Could you have anticipated the departure and tried to prevent it? Absolutely. Thats where this book comes in.
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic
reviews in order to discover why their important talent might leave and to solve any
problems before they actually quit.

eBook: 978-0-8144-3650-9
Print: 978-0-8144-3649-3
U.S. $14.95
Written by the retention expert who pioneered the process, The Stay Interview shows
managers how to:
Prepare for the meeting Anticipate an employees top issues Set realistic
expectations from the start Respond to difficult questions Listen effectively
and dig deeper Craft a detailed and effective stay plan complete with timeline
Assess each employees level of engagement, predict potential exits, and communicate results to upper management
Complete with the five best questions to ask and sample scripts for different situations,
The Stay Interview is the key to a more engaged . . . and much more productive team.
RICHARD P. FINNEGAN (Orlando, FL) is the CEO of C-Suite Analytics, a consultancy specializing
in engagement and retention solutions. He has been cited by BusinessWeek and Chief
Executive as the leading thinker on employee retention.
Successful trainers move people to action.
Training in Motion
How to Use Movement to Create Engaging and Effective Learning

Mike Kuczala
hen people are kept from movingwhether theyre sitting through a presentation or stuck behind a deskthey become restless and their attention waivers.
Yet most training ignores the innate human desire for motion, resulting in participants learning less.
JUNE 2015 Training

Paperback 73/8 x 91/4 224 pages
Based on the latest neuroscience research, Training in Motion explains how movement
enhances learning and introduces a unique and highly effective way to energize an
audience and increase retention through simple body-focused techniques. The book
shows readers how to:
Tie lessons to movement to reinforce concepts Manage learners physical and
emotional states to increase engagement and bolster memory Use posture, physical gestures, and other movements to command interest Employ quick physical
breaks to efficiently refocus students Turn lackluster sessions into high-achieving
learning environments
Print: 978-0-8144-3494-9
Practical, accessible, and packed with activities, this one-of-a-kind book helps readers
add a kinesthetic component to their training so that participants stay motivated,
and apply what theyve learned long after theyve left the classroom.
U.S. $32.95
MIKE KUCZALA (Wyomissing, PA) is President of Kuczala Consulting and the Director of In-
eBook: 978-0-8144-3495-6
16
struction for the Regional Training Center, an educator development firm. He has designed or
co-designed three of the most successful courses in RTCs historyall incorporating movement
into training.
NEW TITLES
They werent part of a union.

They were part of a family.
We Are Market Basket
The Story of the Unlikely Grassroots Movement

that Saved a Beloved Business
Daniel Korschun and Grant Welker
hat if a company were so treasured and trusted that

people literally took to the streetsby the thousandsto
save it? That company is Market Basket, a popular New England
supermarket chain.
After long-time CEO Arthur T. Demoulas was ousted by his cousin Arthur S. Demoulas, the companys managers and rank-andfile workers struck back. Risking their own livelihoods to restore
the job of their beloved boss they walked out, but they didnt
walk far. At huge protest rallies, they were joined by loyal customersleaving stores empty. Suppliers and vendors stopped
deliveriesrendering shelves bare. Politicians were forced to
take sides. The national media and experts were stunned by the
unprecedented defense of an executive. All openly challenged
the Market Basket board of directors to make things right.
And, in the end, they prevailed.
With its arresting firsthand accounts from the streets and executive suites, We Are Market Basket is as inspiring as it is instructive.
What is it about Market Basket and its leader that provokes such
ferocious loyalty? How does a company spread across three
states maintain a culture that embraces everyonefrom cashier
to customeras family? Can a company really become an industry leader by prioritizing stakeholders over shareholders?
Set against a backdrop of bad blood and corporate greed, We
Are Market Basket is, above all, a page-turner that chronicles the
epic rise, fall, and redemption of this iconic and uniquely
American company.
DANIEL KORSCHUN (Philadelphia, PA) is an Assistant Professor of Mar-
keting at Drexel Universitys LeBow College of Business and a Fellow

at the Center for Corporate Reputation Management. GRANT WELKER
(Boston, MA) covered the Market Basket story from the start as a
reporter for the Lowell Sun.
AUGUST 2015 Business History

eBook: 978-0-8144-3668-4
Print: 978-0-8144-3665-3
U.S. $24.95
17
NEW TITLES
Teams get up and running fast with this updated activities bestseller.
Quick Team-Building Activities for Busy Managers
SECOND EDITION
50 Exercises That Get Results in Just 15 Minutes
Brian Cole Miller
More
than 100,000
copies
sold!
very team needs a regular dose of team spirit to function at its best. Thats why
managers turn to these easy and effective activities for building camaraderie and
cohesion. Now in its second edition, Quick Team-Building Activities for Busy Managers
addresses the problems that drag down group productivity and helps teams:
Collaborate successfully Cope with change Solve problems Communicate better Boost creativity Leverage diversity Nurture healthy competition And more
Each of the 50 exercises takes just minutes to prep, and most call for everyday items
like pens or paper clips. No elaborate training sessions or prepared presentations required. Simply scan the instructions explaining how to run the session, what problems might crop up, and which questions to ask to drive the lessons home. The
results are immediate: sullen teams find sparkle, nervous teams gain confidence,
teams of strangers get to know one another.
New and updated activities get everyone, including virtual teams, working together
with purpose and a little bit of funfifteen minutes of the workday very well spent!
BRIAN COLE MILLER (Dublin, OH) is the principal of Working Solutions, Inc., a management
training and consulting firm whose clients include Nationwide Insurance, Kelloggs, and
the Ohio State University. He is the author of Keeping Employees Accountable for
Results (978-0-8144-7320-7) and other popular books.
eBook: 978-0-8144-3634-9
Print: 978-0-8144-3633-2
U.S. $18.95
More titles in our bestselling QUICK ACTIVITIES FOR BUSY MANAGERS series!
978-0-8144-1792-8
978-0-8144-7378-8
978-0-8144-0895-7
18
978-0-8144-0933-6
NEW TITLES
Is your HR department planning for the future
or just managing day to day?
High-Impact Human Capital Strategy
Addressing the 12 Major Challenges Todays Organizations Face

Jack Phillips and Patricia Pulliam Phillips
raditionally, human resources has focused on recruiting good people, preparing

them for assignments, motivating them to perform, and retaining them. These
functions remain essential, but to be successful in turbulent times like ours, human
capital strategy needs to be broader and much more far-reaching.
High-Impact Human Capital Strategy examines 12 critical forces that must be considered: globalization, changes in workforce demographics, skill shortages and mismatches in labor markets, environmental matters, and more. It shows how to incorporate each into an effective overall plan, and how to translate that plan into action.
Youll learn to design human capital programs that:
Connect with business measures Achieve positive ROI Ensure critical talent is
in place Boost engagement Address work/life balance and other social issues
Reduce the need to outsource
Case studies and step-by-step guidelines help you move beyond hiring-trainingbenefits functions, to develop human capital strategies that deliver measurable
value in the face of ongoing challenges.
AUGUST 2015 Human Resources

JACK PHILLIPS, PH.D., and PATRICIA PULLIAM PHILLIPS, PH.D., (Atlanta, GA) are chairman and
eBook: 978-0-8144-3607-3
president/CEO, respectively, of the ROI Institute. They are active consultants, prolific speakers,
and co-authors of many HR books and articles.
U.S. $29.95
Print: 978-0-8144-3606-6
The one book no project manager should be without.
Identifying and Managing Project Risk
THIRD EDITION
Essential Tools for Failure-Proofing Your Project
Tom Kendrick, PMP
rojectsespecially complex onesare inherently risky. Between time constraints,

technical challenges, and resource issues, things can easily go wrongmaking the
identification of potential risks an essential component of every project managers job.
Fully updated and consistent with the Risk Management Professional (RMP) certification and the Guide to the Project Management Body of Knowledge (PMBOK), Identifying
and Managing Project Risk remains the definitive resource for project managers seeking
to guard against failure.
Drawing on real-world situations and hundreds of examples, the book outlines the
risk management process and provides proven methods for project risk planning.
Readers will learn how to use high-level risk assessment tools, implement a system for
monitoring and controlling projects, and properly document every consideration.
Analyzing aspects such as project scope, available resources, and scheduling, the third
edition also offers fresh guidance on program risk management, qualitative and quantitative risk analysis, simulation and modeling, and significant non-project risks.
This practical book will help readers eliminate surprises and keep projects on track.
TOM KENDRICK, PMP (San Carlos, CA) has over 35 years of project and program experience, in-
cluding senior positions with Hewlett-Packard and Visa. A respected author, he received PMIs
David I. Cleland Project Management Literature Award for the previous edition of this book.
MARCH 2015 Project Management

eBook: 978-0-8144-3609-7
Print: 978-0-8144-3608-0
U.S. $34.95
19
SELECTED BACKLIST
BUSINESS SELF-HELP
11 Laws of Likability, The
Relationship Networking . . .
Because People Do Business
with People They Like
Michelle Tillis Lederman
978-0-8144-1637-2 / PB / $16.95
Creativity & Problem Solving

(The Brian Tracy Success Library)
Brian Tracy
978-0-8144-3316-4 / HC / $9.95
EQ Difference, The
A Powerful Plan for Putting
Emotional Intelligence to Work
Adele B. Lynn
978-0-8144-0844-5 / PB / $16.00
Etiquette Edge, The

The Unspoken Rules
for Business Success
Beverly Langford
978-0-8144-7242-2 / PB / $14.95
Focal Point
A Proven System to Simplify Your Life,
Double Your Productivity, and
Achieve All Your Goals
Brian Tracy
978-0-8144-7278-1 / PB / $15.00
Increase Your Influence at Work

Richard A. Luecke and Perry McIntosh
978-0-8144-1601-3 / PB / $14.00
It Factor, The
Be the One People Like,
Listen to, and Remember
Mark Wiskup
978-0-8144-7437-2 / PB / $14.95
Joy of Retirement, The

Finding Happiness, Freedom,
and the Life Youve Always Wanted
David C. Borchard and Patricia A. Donohoe
978-0-8144-8056-4 / PB / $16.95
Laws of Charisma, The

How to Captivate, Inspire,
and Influence for Maximum Success
Kurt W. Mortensen
978-0-8144-1591-7 / HC / $21.95
Managing Brand You

7 Steps to Creating Your
Most Successful Self
Jerry S. Wilson and Ira Blumenthal
978-0-8144-1068-4 / HC / $21.95
Operation Excellence
Succeeding in Business and Life
the U.S. Military Way
Mark Bender
978-0-8144-0822-3 / HC / $24.95
PEOPLE STYLES AT WORK...

AND BEYOND
Making Bad Relationships Good
and Good Relationships Better
SECOND EDITION
Robert Bolton and Dorothy Grover Bolton
978-0-8144-1342-5 / PB / $19.95
Power of a Positive Attitude, The

Discovering the Key to Success
Roger Fritz
978-0-8144-1013-4 / HC / $15.00
POWER OF PRESENCE, THE

Unlock Your Potential to
Influence and Engage Others
Kristi Hedges
978-0-8144-1773-7 / HC / $22.00
POWERFUL PHRASES FOR DEALING

WITH DIFFICULT PEOPLE
Over 325 Ready-to-Use Words
and Phrases for Working
with Challenging Personalities
Renee Evenson
978-0-8144-3298-3 / PB / $10.95
Real-World Time Management

SECOND EDITION
Roy Alexander and Michael S. Dobson
978-0-8144-0170-5 / PB / $12.00
Reinvention
How to Make the Rest of Your Life
the Best of Your Life
Brian Tracy
978-0-8144-1346-3 / HC / $21.95
Secret to Peak Productivity, The

A Simple Guide to
Reaching Your Personal Best
Tamara Myles
978-0-8144-3385-0 / PB / $16.00
Stress Less. Achieve More.

Simple Ways to Turn Pressure
into a Positive Force in Your Life
Aimee Bernstein
978-0-8144-3383-6 / PB / $17.95
SUCCESS UNDER STRESS

Powerful Tools for Staying Calm,
Confident, and Productive
When the Pressures On
Sharon Melnick
978-0-8144-3212-9 / PB / $17.95
TIME MANAGEMENT
Brian Tracy
978-0-8144-3343-0 / HC / $9.95
Time Power
A Proven System for Getting
More Done in Less Time Than
You Ever Thought Possible
Brian Tracy
978-0-8144-7470-9 / PB / $16.00
Time Trap, The

The Classic Book on Time Management
FOURTH EDITION
Alec Mackenzie and Pat Nickerson
978-0-8144-1338-8 / PB / $18.95
20
BUSINESS
STRATEGY
Fundamentals of
Enterprise Risk Management
How Top Companies Assess Risk,
Manage Exposure, and
Seize Opportunity
SECOND EDITION
John J. Hampton
978-0-8144-4903-5 / HC / $79.95
Scorecard Solution, The

Measure What Matters and
Drive Sustainable Growth
Dan E. King
978-0-8144-3492-5 / HC / $29.95
CAREER
201 Knockout Answers to
Tough Interview Questions
The Ultimate Guide to Handling the
New Competency-Based Interview Style
Linda Matias
978-0-8144-1500-9 / PB / $13.95
Acing the Interview

How to Ask and Answer the
Questions That Will Get You the Job
Tony Beshara
978-0-8144-0161-3 / PB / $16.95
Administrative Assistants and

Secretarys Handbook
FIFTH EDITION
James Stroman, Kevin Wilson
and Jennifer Wauson
978-0-8144-3352-2 / HC / $34.95
Black Faces in White Places

10 Game-Changing Strategies to
Achieve Success and Find Greatness
Randal Pinkett, Jeffrey Robinson
and Philana Patterson
978-0-8144-1680-8 / HC / $24.95
CAREER MATCH
Connecting Who You Are
with What Youll Love to Do
Shoya Zichy and Ann Bidou
978-0-8144-7364-1 / PB / $15.00
Cracking the New Job Market

The 7 Rules for Getting
Hired in Any Economy
R. William Holland
978-0-8144-1734-8 / PB / $17.95
Elements of Rsum Style, The

Essential Rules for Writing Rsums
and Cover Letters That Work
SECOND EDITION
Scott Bennett
978-0-8144-3393-5 / PB / $9.95
SELECTED BACKLIST
FBI Career Guide, The
Inside Information on Getting Chosen for
and Succeeding in One of the Toughest,
Most Prestigious Jobs in the World
Joseph W. Koletar
978-0-8144-7317-7 / PB / $15.00
How to Land a Top-Paying Federal Job

Your Complete Guide to Opportunities,
Internships, Resumes and Cover Letters,
Networking, Interviews, Salaries,
Promotions, and More!
SECOND EDITION
Lily Madeleine Whiteman
978-0-8144-2022-5 / PB / $24.95
How to Make It Big as a Consultant

FOURTH EDITION
William A. Cohen
978-0-8144-1032-5 / PB / $18.95
I Got My Dream Job and So Can You

7 Steps to Creating Your
Ideal Career After College
Pete Leibman
978-0-8144-2020-1 / PB / $15.95
Insiders Guide to Building a

Successful Consulting Practice, An
Bruce L. Katcher and Adam Snyder
978-0-8144-1436-1 / PB / $18.95
Job Search Checklist, The

Everything You Need to Know to
Get Back to Work After a Layoff
Damian Birkel
978-0-8144-3291-4 / PB / $16.00
Job Search Solution, The

The Ultimate System for
Finding a Great Job Now!
SECOND EDITION
Tony Beshara
POWERFUL PHRASES FOR

SUCCESSFUL INTERVIEWS
Over 400 Ready-to-Use
Words and Phrases That Will
Get You the Job You Want
Tony Beshara
978-0-8144-3354-6 / PB / $10.95
Stiletto Network
Inside the Womens Power Circles That
Are Changing the Face of Business
Pamela Ryckman
978-0-8144-3253-2 / HC / $22.95
Strategic Connections
The New Face of Networking
in a Collaborative World
Anne Baber, Lynne Waymon, Andre
Alphonso and Jim Wylde
978-0-8144-3496-3 / HC / $21.95
This Is How to Get Your Next Job

An Inside Look at What
Employers Really Want
Andrea Kay
978-0-8144-3221-1 / PB / $16.00
Trajectory
7 Career Strategies to Take You from
Where You Are to Where You Want to Be
David L. Van Rooy
978-0-8144-3390-4 / PB / $16.00
Unbeatable Resumes
Americas Top Recruiter Reveals
What REALLY Gets You Hired
Tony Beshara
978-0-8144-1762-1 / PB / $16.95
Who Says Its a Mans World

The Girls Guide to Corporate Domination
Emily Bennington
978-0-8144-3187-0 / HC / $21.95
978-0-8144-1799-7 / PB / $16.95
Make Your Contacts Count

Networking Know-How for
Business and Career Success
SECOND EDITION
Anne Baber and Lynne Waymon
978-0-8144-7402-0 / PB / $14.95
Managing Your Government Career

Success Strategies That Work
Stewart Liff
978-0-8144-1099-8 / PB / $19.95
Own Your Future

How to Think Like an Entrepreneur and
Thrive in an Unpredictable Economy
Paul B. Brown
978-0-8144-3409-3 / HC / $22.00
Personality Power
Discover Your Unique Profile
and Unlock Your Potential for
Breakthrough Success
Shoya Zichy
978-0-8144-2123-9 / PB / $16.95
Portable Mentor, The

Your Anywhere, Anytime Career Coach
and Problem Solver
Cy Charney
978-0-8144-7212-5 / PB / $18.95
I Hear You
Repair Communication Breakdowns,
Negotiate Successfully, and Build
Consensus . . . in Three Simple Steps
Donny Ebenstein
978-0-8144-3219-8 / HC / $24.95
JUST LISTEN
Discover the Secret to Getting
Through to Absolutely Anyone
Mark Goulston
978-0-8144-1403-3 / HC / $24.95
Language of Success, The

Tom Sant
978-0-8144-7473-0 / PB / $15.00
LEAD WITH A STORY

A Guide to Crafting Business Narratives
That Captivate, Convince, and Inspire
Paul Smith
978-0-8144-2030-0 / HC / $24.95
Lost Art of the Great Speech, The

How to Write OneHow to Deliver It
Richard Dowis
978-0-8144-7054-1 / PB / $14.95
Persuasive Business Proposals

Writing to Win More Customers,
Clients, and Contracts
THIRD EDITION
Tom Sant
978-0-8144-1785-0 / PB / $19.95
Powerful Proposals
How to Give Your Business
the Winning Edge
Terry R. Bacon and David G. Pugh
978-0-8144-7232-3 / HC / $24.95
Punctuation at Work
Simple Principles for Achieving
Clarity and Good Style
Richard Lauchman
978-0-8144-1494-1 / PB / $13.95
COMMUNICATION
AMA Handbook of
Business Documents, The
Guidelines and Sample Documents
That Make Business Writing Easy
Kevin Wilson and Jennifer Wauson
978-0-8144-1769-0 / PB / $19.95
AMA Handbook of Business Letters

FOURTH EDITION
Jeffrey L. Seglin and Edward Coleman
978-0-8144-2012-6 / HC / $29.95
How to Tell Anyone Anything

Breakthrough Techniques for Handling
Difficult Conversations at Work
Richard S. Gallagher
978-0-8144-1015-8 / PB / $14.95
How to Write Fast Under Pressure

Philip Vassallo
978-0-8144-1485-9 / PB / $18.95
Real Influence
Persuade Without Pushing
and Gain Without Giving In
Mark Goulston and Dr. John Ullmen
978-0-8144-2015-7 / HC / $24.95
Speak to Win
How to Present with
Power in Any Situation
Brian Tracy
978-0-8144-0157-6 / HC / $19.95
Supercommunicator
Explaining the Complicated
So Anyone Can Understand
Frank J. Pietrucha
978-0-8144-3368-3 / PB / $17.95
Truth Doesnt Have to Hurt, The

How to Use Criticism to Strengthen
Relationships, Improve Performance,
and Promote Change
Deb Bright
978-0-8144-3481-9 / PB / $17.95
Well Said!
Presentations and Conversations
That Get Results
Darlene Price
978-0-8144-1787-4 / HC / $21.95
TITLES IN RED ARE OUR BESTSELLERS
21
SELECTED BACKLIST
COMPUTERS,
NETWORKING
& I.T.
Data Crush
How the Information Tidal Wave is
Driving New Business Opportunities
Christopher Surdak
978-0-8144-3374-4 / HC / $27.95
Power of Convergence, The

Linking Business Strategies and
Technology Decisions to Create
Sustainable Success
Faisal Hoque
978-0-8144-1695-2 / HC / $27.95
Think Bigger
Developing a Successful Big Data
Strategy for Your Business
Mark van Rijmenam
978-0-8144-3415-4 / HC / $27.95
DELIVERING KNOCK YOUR

SOCKS OFF SERVICE
FIFTH EDITION
Performance Research Associates
978-0-8144-1755-3 / PB / $18.95
EXCEPTIONAL SERVICE,
EXCEPTIONAL PROFIT
The Secrets of Building a Five-Star
Customer Service Organization
Leonardo Inghilleri and Micah Solomon
978-0-8144-1538-2 / HC / $21.95
High-Tech, High-Touch
Customer Service
Inspire Timeless Loyalty
in the Demanding New World
of Social Commerce
Micah Solomon
978-0-8144-1790-4 / HC / $23.00
Kindness Revolution, The

The Company-wide Culture Shift That
Inspires Phenomenal Customer Service
Ed Horrell
978-0-8144-7307-8 / HC / $23.00
CURRENT EVENTS
Looks
Why They Matter More
Than You Ever Imagined
Gordon Patzer
978-0-8144-8054-0 / HC / $23.00
Reclaiming the Sky

9/11 and the Untold Story of the Men
and Women Who Kept America Flying
Tom Murphy
978-0-8144-0909-1 / HC / $21.95
CUSTOMER
SERVICE
101 Activities for Delivering
Knock Your Socks Off Service
Ann Thomas and Jill Applegate
978-0-8144-1444-6 / PB / $34.95
Customer Experience 3.0

High-Profit Strategies in
the Age of Techno Service
John A. Goodman
978-0-8144-3388-1 / HC / $24.95
Customer Service Survival Kit, The

What to Say to Defuse Even
the Worst Customer Situations
Richard S. Gallagher
978-0-8144-3183-2 / PB / $17.95
CUSTOMER SERVICE TRAINING 101

Quick and Easy Techniques
That Get Great Results
SECOND EDITION
Renee Evenson
978-0-8144-1641-9 / PB / $22.95
DELIGHT YOUR CUSTOMERS

7 Simple Ways to Raise Your Customer
Service from Ordinary to Extraordinary
Steve Curtin
978-0-8144-3280-8 / PB / $17.95
Managing Knock Your

Socks Off Service
THIRD EDITION
Chip R. Bell and Ron Zemke
978-0-8144-3204-4 / PB / $18.95
Powerful Phrases for

Effective Customer Service
Over 700 Ready-to-Use Phrases
and Scripts That Really Get Results
Renee Evenson
978-0-8144-2032-4 / PB / $15.00
SECRET SERVICE
Hidden Systems That Deliver
Unforgettable Customer Service
John R. DiJulius
978-0-8144-7171-5 / PB / $17.95
Service Failure
The Real Reasons Employees
Struggle With Customer Service
and What You Can Do About It
Jeff Toister
978-0-8144-3199-3 / PB / $17.95
Strategic Customer Service

Managing the Customer Experience to
Increase Positive Word of Mouth, Build
Loyalty, and Maximize Profits
John A. Goodman
978-0-8144-1333-3 / HC / $24.95
EDUCATION
Why Boys Fail
Saving Our Sons from an Educational
System Thats Leaving Them Behind
Richard Whitmire
978-0-8144-2017-1 / PB / $15.95
FINANCE &
ACCOUNTING
Accounting for the Numberphobic
A Survival Guide for
Small Business Owners
Dawn Fotopulos
978-0-8144-3432-1 / PB / $19.95
AMA Handbook of Due Diligence, The

REVISED AND UPDATED EDITION
William M. Crilly and Andrew J. Sherman
978-0-8144-1382-1 / HC / $295.00
Short Discount
AMA Handbook of Financial

Risk Management, The
John J. Hampton
978-0-8144-1744-7 / HC / $75.00
Blueprint for Corporate Governance, A

Strategy, Accountability, and the
Preservation of Shareholder Value
Fred R. Kaen
978-0-8144-0586-4 / HC / $29.95
Board of Directors and Audit Committee

Guide to Fiduciary Responsibilities, The
Ten Critical Steps to Protecting
Yourself and Your Organization
Sheila Moran and Ronald Kral
978-0-8144-3166-5 / HC / $34.95
ESSENTIALS OF FINANCE AND

ACCOUNTING FOR NONFINANCIAL
MANAGERS, THE
SECOND EDITION
Edward Fields
978-0-8144-1624-2 / PB / $19.95
Mergers and Acquisitions from A to Z

THIRD EDITION
Andrew J. Sherman
978-0-8144-1383-8 / HC / $35.00
Million-Dollar Financial Advisor, The

Powerful Lessons and Proven
Strategies from Top Producers
David J. Mullen
978-0-8144-1472-9 / HC / $30.00
Million-Dollar Financial Services

Practice, The
A Proven System for
Becoming a Top Producer
SECOND EDITION
David J. Mullen
978-0-8144-3173-3 / HC / $30.00
Nonprofit Fundraising Solution, The

Powerful Revenue Strategies
to Take You to the Next Level
Laurence A. Pagnoni
978-0-8144-3296-9 / PB / $19.95
Raising Capital
Get the Money You Need
to Grow Your Business
THIRD EDITION
Andrew J. Sherman
978-0-8144-1703-4 / HC / $34.95
Successful Acquisitions
A Proven Plan for Strategic Growth
David Braun
978-0-8144-3265-5 / HC / $29.95
22
SELECTED BACKLIST
GENERAL BUSINESS
Beyond the Lean Revolution
Achieving Successful and Sustainable
Enterprise Transformation
Deborah J. Nightingale and Jayakanth
Srinivasan
978-0-8144-1709-6 / HC / $34.95
Business Confidential
Lessons for Corporate Success
from Inside the CIA
Peter Earnest and Maryann Karinch
978-0-8144-1448-4 / HC / $24.95
Celebration of Fools
An Inside Look at the Rise
and Fall of JCPenney
Bill Hare
978-0-8144-7159-3 / HC / $24.95
Coolfarming
Turn Your Great Idea
into the Next Big Thing
Peter Gloor
978-0-8144-1386-9 / HC / $29.95
Coolhunting
Chasing Down the Next Big Thing
Peter Gloor and Scott Cooper
978-0-8144-7386-3 / HC / $24.95
Cultural Intelligence Difference, The

Master the One Skill You Cant Do
Without in Todays Global Economy
David Livermore
978-0-8144-1706-5 / HC / $22.00
Elements of Power, The

Lessons on Leadership and Influence
Terry R. Bacon
978-0-8144-1511-5 / HC / $27.95
Franchising & Licensing

Two Powerful Ways to Grow
Your Business in Any Economy
FOURTH EDITION
Andrew J. Sherman
978-0-8144-1556-6 / HC / $45.00
Investing in a Sustainable World

Why GREEN Is the New
Color of Money on Wall Street
Matthew J. Kiernan
978-0-8144-1092-9 / HC / $27.95
New Corporate Facts of Life, The

Rethink Your Business to Transform
Todays Challenges Into Tomorrows Profits
Diana Rivenburgh
978-0-8144-3304-1 / HC / $27.95
Now, Build a Great Business!

7 Ways to Maximize
Your Profits in Any Market
Mark Thompson and Brian Tracy
978-0-8144-1697-6 / HC / $24.95
OtherWise
The Wisdom You Need to Succeed
in a Diverse and Divisive World
Dick Martin
978-0-8144-1752-2 / HC / $24.95
Power of Reputation, The

Strengthen the Asset That Will
Make or Break Your Career
Chris Komisarjevsky
Seven Secrets for

Negotiating with Government
How to Deal with Local, State,
National, or Foreign Governments
and Come Out Ahead
Jeswald W. Salacuse
978-0-8144-0908-4 / HC / $24.95
World Gone Social, A

How Companies Must Adapt to Survive
Ted Coine and Mark Babbitt
978-0-8144-3326-3 / HC / $24.95
HR ANSWER BOOK, THE

An Indispensable Guide for Managers
and Human Resources Professionals
SECOND EDITION
Shawn Smith and Rebecca Mazin
978-0-8144-1717-1 / HC / $24.95
HR from the Heart

Inspiring Stories and Strategies
for Building the People Side
of Great Business
Libby Sartain and Martha I. Finney
978-0-8144-0756-1 / HC / $24.95
HEALTH & FITNESS

Surviving the Cancer System
An Empowering Guide to
Taking Control of Your Care
Mark Fesen, M.D., F.A.C.P.
978-0-8144-1356-2 / PB / $18.95
HISTORY
Lean but Agile

Rethink Workforce Planning and
Gain a True Competitive Edge
William J. Rothwell, Jim Graber
and Neil McCormick
978-0-8144-1777-5 / HC / $45.00
New HR Analytics, The

Predicting the Economic Value of Your
Companys Human Capital Investments
Dr. Jac Fitz-enz
978-0-8144-1643-3 / HC / $29.95
American Entrepreneur
The Fascinating Stories of the
People Who Defined Business
in the United States
Larry Schweikart and Lynne Pierson Doti
978-0-8144-1411-8 / HC / $29.95
Deadly Blue
Battle Stories of the U.S. Air Force
Special Operations Command
Fred Pushies
978-0-8144-1360-9 / HC / $24.95
HUMAN
RESOURCES
AMA DISC Survey
Robert Cooke
978-0-8144-7090-9 / PB / $16.00
Auditing Your
Human Resources Department
A Step-by-Step Guide to Assessing
the Key Areas of Your Program
SECOND EDITION
John H. McConnell
978-0-8144-1661-7 / HC / $79.95
Fair, Square & Legal

Safe Hiring, Managing & Firing Practices
to Keep You & Your Company Out of Court
FOURTH EDITION
Donald H. Weiss
978-0-8144-0813-1 / HC / $35.00
Perfectly Able
How to Attract and Hire
Talented People with Disabilities
Jim Hasse
978-0-8144-1564-1 / HC / $27.95
Performance Appraisal Tool Kit, The

Redesigning Your Performance
Review Template to Drive Individual
and Organizational Change
Paul Falcone and Winston Tan
978-0-8144-3263-1 / PB / $21.95
Positioned
Strategic Workforce Planning That
Gets the Right Person in the Right Job
Dan L. Ward and Rob Tripp
978-0-8144-3247-1 / HC / $32.95
Recruiting, Interviewing, Selecting

& Orienting New Employees
FIFTH EDITION
Diane Arthur
978-0-8144-2024-9 / HC / $49.95
Short Discount
ROI of Human Capital, The

Measuring the Economic Value
of Employee Performance
SECOND EDITION
Dr. Jac Fitz-enz
978-0-8144-1332-6 / HC / $29.95
Talent Leadership
A Proven Method for Identifying and
Developing High-Potential Employees
John Mattone
978-0-8144-3239-6 / HC / $34.95
Field Tested
Recruiting, Managing,
and Retaining Veterans
Emily King
978-0-8144-1779-9 / HC / $29.95
Handbook for Strategic HR

Best Practices in Organization
Development from the OD Network
John Vogelsang, Maya Townsend, Matt
Minahan, David Jamieson, Judy Vogel,
Annie Viets, Cathy Royal and Lynne Valek
Transforming
Performance Measurement
Rethinking the Way We Measure
and Drive Organizational Success
Dean R. Spitzer
978-0-8144-0891-9 / HC / $29.95
978-0-8144-3249-5 / HC / $60.00
978-0-8144-1797-3 / HC / $22.00
23
SELECTED BACKLIST
Writing Effective
Policies and Procedures
A Step-by-Step Resource
for Clear Communication
Nancy J. Campbell
978-0-8144-7960-5 / Combbound / $60.00
Short Discount
INTERNATIONAL
BUSINESS
Chocolate Fortunes
The Battle for the Hearts, Minds,
and Wallets of Chinas Consumers
Lawrence L. Allen
978-0-8144-1432-3 / HC / $27.95
Export/Import Procedures
and Documentation
FIFTH EDITION
Donna L. Bade
978-0-8144-3475-8 / HC / $85.00
Short Discount
In the Shadow of the Dragon

The Global Expansion of Chinese
Companiesand How It Will
Change Business Forever
Winter Nie and William Dowell
978-0-8144-3170-2 / HC / $27.95
Mastering Import & Export Management

SECOND EDITION
Thomas A. Cook, Rennie Alston
and Kelly Raia
978-0-8144-2026-3 / HC / $85.00
New Korea, The

An Inside Look at
South Koreas Economic Rise
Myung Oak Kim and Sam Jaffe
978-0-8144-1489-7 / HC / $24.95
INTERNET &
E-COMMERCE
CLICK MILLIONAIRES
Work Less, Live More with an
Internet Business You Love
Scott Fox
978-0-8144-3191-7 / HC / $22.00
e-Riches 2.0
Next-Generation Marketing Strategies
for Making Millions Online
Scott Fox
978-0-8144-1462-0 / HC / $25.00
eBay Sellers Tax and

Legal Answer Book, The
Everything You Need to Know
to Keep the Government Off
Your Back and Out of Your Wallet
Cliff Ennico
978-0-8144-7425-9 / PB / $19.95
Internet Riches
The Simple Money-Making
Secrets of Online Millionaires
Scott Fox
978-0-8144-0995-4 / PB / $17.95
978-0-8144-7356-6 / HC / $22.00
24
LEADING AT THE EDGE
LEADERSHIP
AMA Handbook of Leadership, The
Marshall Goldsmith, John Baldoni
and Sarah McArthur
978-0-8144-1513-9 / HC / $29.95
Anticipate
The Art of Leading by Looking Ahead
Rob-Jan de Jong
978-0-8144-4907-3 / HC / $27.95
How the Best Leaders Lead

Proven Secrets to Getting the
Most Out of Yourself and Others
Brian Tracy
978-0-8144-1434-7 / HC / $24.95
Idea Agent
Leadership that Liberates Creativity
and Accelerates Innovation
Lina M. Echeverria
978-0-8144-3217-4 / HC / $27.95
Intelligent Leadership
What You Need to Know to
Unlock Your Full Potential
John Mattone
978-0-8144-3237-2 / HC / $27.95
Lead by Example
50 Ways Great Leaders Inspire Results
John Baldoni
978-0-8144-1294-7 / HC / $21.95
LEAD WITH HUMILITY

12 Leadership Lessons from Pope Francis
Jeffrey A. Krames
978-0-8144-4911-0 / HC / $14.00
Lead with Purpose

Giving Your Organization
a Reason to Believe in Itself
John Baldoni
978-0-8144-1738-6 / HC / $23.00
Lead Your Boss

The Subtle Art of Managing Up
John Baldoni
978-0-8144-1505-4 / HC / $21.95
Leaders Guide to
Speaking with Presence, The
How to Project Confidence,
Conviction, and Authority
John Baldoni
978-0-8144-3379-9 / PB / $6.95
LEADERS POCKET GUIDE, THE

101 Indispensable Tools, Tips,
and Techniques for Any Situation
John Baldoni
978-0-8144-3231-0 / HC / $19.95
LEADERSHIP
Brian Tracy
978-0-8144-3341-6 / HC / $9.95
Leadership 2030
The Six Megatrends You Need
to Understand to Lead
Your Company into the Future
Georg Vielmetter and Yvonne Sell
978-0-8144-3275-4 / HC / $27.95
Leadership Lessons from

the Extraordinary Saga of
Shackletons Antarctic Expedition
SECOND EDITION
Dennis N.T. Perkins
978-0-8144-3194-8 / PB / $15.00
978-0-8144-0543-7 / HC / $24.95
Leading with Kindness

How Good People Consistently
Get Superior Results
William F. Baker and Michael OMalley
978-0-8144-0156-9 / HC / $24.95
Little Book of
Leadership Development, The
50 Ways to Bring Out the
Leader in Every Employee
Scott J. Allen and Mitchell Kusy
978-0-8144-1754-6 / HC / $19.95
Preparing for Leadership

What It Takes to Take the Lead
Donna J. Dennis and Debbie Meola
978-0-8144-1452-1 / PB / $17.95
Ten Golden Rules of Leadership, The

Classical Wisdom for Modern Leaders
M. A. Soupios and Panos Mourdoukoutas
978-0-8144-3467-3 / HC / $15.95
MANAGEMENT
7 Hidden Reasons Employees Leave, The
How to Recognize the Subtle Signs
and Act Before Its Too Late
SECOND EDITION
Leigh Branham
978-0-8144-1758-4 / HC / $24.95
96 GREAT INTERVIEW QUESTIONS

TO ASK BEFORE YOU HIRE
SECOND EDITION
Paul Falcone
978-0-8144-1351-7 / PB / $17.95
101 SAMPLE WRITE-UPS FOR

DOCUMENTING EMPLOYEE
PERFORMANCE PROBLEMS
A Guide to Progressive
Discipline & Termination
SECOND EDITION
Paul Falcone
978-0-8144-1546-7 / PB / $35.00
978-0-8144-1548-1 / Combbound / $49.95
Short Discount
101 TOUGH CONVERSATIONS

TO HAVE WITH EMPLOYEES
A Managers Guide to Addressing
Performance, Conduct, and
Discipline Challenges
Paul Falcone
978-0-8144-1348-7 / PB / $18.95
2600 PHRASES FOR EFFECTIVE

PERFORMANCE REVIEWS
Ready-to-Use Words and Phrases
That Really Get Results
Paul Falcone
978-0-8144-7282-8 / PB / $10.95
SELECTED BACKLIST
2600 PHRASES FOR SETTING
EFFECTIVE PERFORMANCE GOALS
Ready-to-Use Phrases
That Really Get Results
Paul Falcone
978-0-8144-1775-1 / PB / $11.95
AMA Business Boot Camp

Management and Leadership
Fundamentals That Will See You
Successfully Through Your Career
Edward Reilly
978-0-8144-2001-0 / HC / $25.00
AMA Dictionary of Business and

Management, The
George Thomas Kurian
978-0-8144-2028-7 / HC / $24.95
AMA Guide to Management

Development, The
Daniel R. Tobin and Margaret Pettingell
978-0-8144-0899-5 / HC / $34.95
Becoming an Exceptional
Executive Coach
Use Your Knowledge, Experience,
and Intuition to Help Leaders Excel
Michael Frisch, Robert Lee,
Karen L. Metzger, Jeremy Robinson,
and Judy Rosemarin
978-0-8144-1687-7 / HC / $34.95
Behind Every Good Decision

How Anyone Can Use Business Analytics
to Turn Data into Profitable Insight
Piyanka Jain, Puneet Sharma
and Lakshmi Jayaraman
978-0-8144-4921-9 / HC / $27.95
Bench Strength
Developing the Depth and Versatility of
Your Organizations Leadership Talent
Dr. Robert W. Barner
978-0-8144-0884-1 / HC / $29.95
Building a House for Diversity

How a Fable About a Giraffe
& an Elephant Offers New
Strategies for Todays Workforce
R. Roosevelt Thomas
and Marjorie I. Woodruff
978-0-8144-0463-8 / HC / $27.95
Coaching Connection, The

A Managers Guide to Developing
Individual Potential in the
Context of the Organization
John Hoover and Paul Gorrell
978-0-8144-1414-9 / HC / $29.95
Complete Guide to Hiring and Firing

Government Employees, The
Stewart Liff
978-0-8144-1450-7 / HC / $24.95
Critical Thinking Toolkit, The

Spark Your Teams Creativity
with 35 Problem Solving Activities
Dr. Marlene Caroselli
978-0-8144-1740-9 / PB / $34.95
DELEGATION & SUPERVISION

Brian Tracy
978-0-8144-3314-0 / HC / $9.95
Designing Dynamic Organizations

A Hands-on Guide for
Leaders at All Levels
Jay Galbraith, Diane Downey
and Amy Kates
978-0-8144-7119-7 / PB / $29.95
Discipline Without Punishment

The Proven Strategy That Turns Problem
Employees into Superior Performers
SECOND EDITION
Dick Grote
978-0-8144-7330-6 / PB / $19.95
Effective Succession Planning

Ensuring Leadership Continuity
and Building Talent from Within
FOURTH EDITION
William J. Rothwell
978-0-8144-1416-3 / HC / $65.00
Short Discount
Enemy of Engagement, The

Put an End to Workplace Frustration
and Get the Most from Your Employees
Mark Royal and Tom Agnew
978-0-8144-1795-9 / HC / $25.95
Engaging Government Employees

Motivate and Inspire Your People
to Achieve Superior Performance
Robert J. Lavigna
978-0-8144-3279-2 / HC / $24.95
EQ Interview, The
Finding Employees with
High Emotional Intelligence
Adele B. Lynn
978-0-8144-0941-1 / PB / $16.00
Facilitators Fieldbook, The

THIRD EDITION
Tom Justice and David W. Jamieson
978-0-8144-2008-9 / PB / $45.00
FIRST-TIME MANAGER, THE

SIXTH EDITION
Loren B. Belker, Jim McCormick
and Gary S. Topchik
978-0-8144-1783-6 / PB / $17.95
Full Engagement!
Inspire, Motivate, and Bring Out
the Best in Your People
Brian Tracy
978-0-8144-1689-1 / HC / $22.00
Generations at Work
Managing the Clash of Boomers, Gen
Xers, and Gen Yers in the Workplace
SECOND EDITION
Ron Zemke, Claire Raines
and Bob Filipczak
978-0-8144-3233-4 / PB / $17.95
Generations, Inc.
From Boomers to LinkstersManaging
the Friction Between Generations at Work
Meagan Johnson and Larry Johnson
978-0-8144-1573-3 / PB / $16.95
Get Weird!
101 Innovative Ways to Make Your
Company a Great Place to Work
John Putzier
Getting to Innovation
How Asking the Right Questions
Generates the Great Ideas
Your Company Needs
Arthur B. VanGundy
978-0-8144-0898-8 / HC / $29.95
Hidden Leader, The

Discover and Develop Greatness
Within Your Company
Scott K. Edinger and Laurie Sain
978-0-8144-3399-7 / HC / $24.95
HIGH-IMPACT
INTERVIEW QUESTIONS
701 Behavior-Based Questions to
Find the Right Person for Every Job
Victoria A. Hoevemeyer
978-0-8144-7301-6 / PB / $17.95
Improving the Performance of

Government Employees
A Managers Guide
Stewart Liff
978-0-8144-1622-8 / HC / $27.95
Innovation Killer, The

How What We Know Limits What We
Can Imagine and What Smart
Companies Are Doing About It
Cynthia Barton Rabe
978-0-8144-0883-4 / HC / $26.00
Into the Storm

Lessons in Teamwork from
the Treacherous Sydney to
Hobart Ocean Race
Dennis N.T. Perkins
978-0-8144-3198-6 / HC / $24.95
Keeping Employees
Accountable for Results
Quick Tips for Busy Managers
Brian Cole Miller
978-0-8144-7320-7 / PB / $17.95
Keeping the People Who

Keep You in Business
24 Ways to Hang On to
Your Most Valuable Talent
Leigh Branham
978-0-8144-0597-0 / HC / $27.95
Management
Brian Tracy
978-0-8144-3419-2 / HC / $9.95
Management 500, The

A High-Octane Formula
for Business Success
Dan Coughlin
978-0-8144-1423-1 / HC / $22.00
Management?
Its Not What You Think!
Henry Mintzberg, Bruce Ahlstrand
and Joseph Lampel
978-0-8144-1684-6 / HC / $22.00
Manager 3.0
A Millennials Guide to Rewriting
the Rules of Management
Brad Karsh and Courtney Templin
978-0-8144-3289-1 / PB / $17.95
978-0-8144-7114-2 / PB / $17.95
25
SELECTED BACKLIST
Managers Guide to Coaching, A
Simple and Effective Ways to Get
the Best From Your Employees
Anne Loehr and Brian Emerson
978-0-8144-0982-4 / PB / $16.95
Managers Guide to HR, The

Hiring, Firing, Performance Evaluations,
Documentation, Benefits, and
Everything Else You Need to Know
SECOND EDITION
Max Muller
978-0-8144-3302-7 / HC / $24.95
Managers Guide to Virtual Teams, A

Yael Zofi
978-0-8144-1659-4 / HC / $27.95
Managing Government Employees

How to Motivate Your People,
Deal with Difficult Issues,
and Achieve Tangible Results
Stewart Liff
978-0-8144-0887-2 / HC / $24.95
MOTIVATION
Brian Tracy
978-0-8144-3311-9 / HC / $9.95
NEW MANAGERS TOOL KIT, THE

21 Things You Need to Know
to Hit the Ground Running
Don Grimme and Sheryl Grimme
978-0-8144-1306-7 / PB / $16.95
New Supervisors Survival Manual, The

William A. Salmon
978-0-8144-7027-5 / PB / $18.95
No More Pointless Meetings

Breakthrough Sessions That Will
Revolutionize the Way You Work
Martin Murphy
978-0-8144-3168-9 / PB / $17.95
Performance Appraisal
Question and Answer Book, The
A Survival Guide for Managers
Dick Grote
978-0-8144-7151-7 / PB / $17.95
Practical Drucker, The

Applying the Wisdom of the Worlds
Greatest Management Thinker
William A. Cohen
978-0-8144-3349-2 / HC / $25.00
Productive Performance Appraisals

SECOND EDITION
Paul Falcone and Randi T. Sachs
978-0-8144-7422-8 / PB / $10.00
Quick Brainstorming
Activities for Busy Managers
50 Exercises to Spark Your Teams
Creativity and Get Results Fast
Brian Cole Miller
978-0-8144-1792-8 / PB / $18.95
Quick Emotional Intelligence

50 Team Exercises That
Get Results in Just 15 Minutes
Adele B. Lynn
978-0-8144-0895-7 / PB / $17.95
Quick Meeting Openers

for Busy Managers
More Than 50 Icebreakers,
Energizers, and Other Creative
Activities That Get Results
Brian Cole Miller
978-0-8144-0933-6 / PB / $17.95
Redefining Operational Excellence

New Strategies for Maximizing
Performance and Profits
Across the Organization
Andrew Miller
978-0-8144-3397-3 / HC / $27.95
Star Factor, The

Discover What Your Top Performers
Do Differentlyand Inspire a
New Level of Greatness in All
William Seidman and Richard Grbavac
978-0-8144-3320-1 / HC / $25.00
True Alignment
Linking Company Culture with Customer
Needs for Extraordinary Results
Edgar Papke
978-0-8144-3336-2 / HC / $29.95
What Keeps Leaders Up at Night

Recognizing and Resolving Your
Most Troubling Management Issues
Nicole Lipkin
978-0-8144-3211-2 / HC / $21.95
Wiki Management
A Revolutionary New Model for a Rapidly
Changing and Collaborative World
Rod Collins
978-0-8144-3308-9 / HC / $25.00
Winning Factor, The

Inspire Gold-Medal Performance
in Your Employees
Peter Jensen
978-0-8144-3175-7 / HC / $24.95
The Fast Track to

Network Marketing Millions
Mary Christensen
978-0-8144-0163-7 / PB / $16.00
Brand Aid
A Quick Reference Guide to Solving
Your Branding Problems and
Strengthening Your Market Position
SECOND EDITION
Brad VanAuken
978-0-8144-3473-4 / HC / $29.95
Brand Real
How Smart Companies Live
Their Brand Promise and
Inspire Fierce Customer Loyalty
Laurence Vincent
978-0-8144-1676-1 / HC / $25.00
DO IT! MARKETING
77 Instant-Action Ideas to
Boost Sales, Maximize Profits,
and Crush Your Competition
David Newman
978-0-8144-3286-0 / HC / $19.95
Dont Think Pink

What Really Makes Women Buy
and How to Increase Your Share
of This Crucial Market
Lisa Johnson and Andrea Learned
978-0-8144-0815-5 / HC / $23.00
Evergreen
Cultivate the Enduring Customer Loyalty
That Keeps Your Business Thriving
Noah Fleming
978-0-8144-3443-7 / HC / $26.00
Experience Effect, The

Engage Your Customers with a Consistent
and Memorable Brand Experience
Jim Joseph
978-0-8144-1554-2 / HC / $24.95
GET CLIENTS NOW!
MARKETING,
ADVERTISING & PR
According to Kotler
The Worlds Foremost Authority on
Marketing Answers Your Questions
Philip Kotler
978-0-8144-7295-8 / PB / $17.95
AMA Handbook of Public Relations, The

Robert L. Dilenschneider
978-0-8144-1525-2 / HC / $35.00
BE A DIRECT SELLING SUPERSTAR

Achieve Financial Freedom for Yourself
and Others as a Direct Sales Leader
Mary Christensen
978-0-8144-3207-5 / PB / $16.00
Be a Network Marketing Superstar

The One Book You Need to Make More
Money Than You Ever Thought Possible
Mary Christensen and Wayne Christensen
978-0-8144-7431-0 / PB / $15.00
Be a Party Plan Superstar

Build a $100,000-a-Year Direct Selling
Business from Home
Mary Christensen
978-0-8144-1651-8 / PB / $17.95
26
BE A RECRUITING SUPERSTAR
A 28-Day Marketing Program for

Professionals, Consultants, and Coaches
THIRD EDITION
C. J. Hayden
978-0-8144-3245-7 / PB / $19.95
Going Social
Excite Customers, Generate Buzz,
and Energize Your Brand with
the Power of Social Media
Jeremy Goldman
978-0-8144-3255-6 / PB / $19.95
Its Not the Size of the Data

Its How You Use It
Smarter Marketing with
Analytics and Dashboards
Koen Pauwels
978-0-8144-3395-9 / HC / $29.95
Marketing
Brian Tracy
978-0-8144-3421-5 / HC / $9.95
Marketing Plan, The

How to Prepare and Implement It
FOURTH EDITION
William M. Luther
978-0-8144-1693-8 / PB / $21.95
SELECTED BACKLIST
MARKETING TO MILLENNIALS
Reach the Largest and Most Influential
Generation of Consumers Ever
Jeff Fromm and Christie Garton
978-0-8144-3322-5 / HC / $24.95
New Rules of Lead Generation, The

Proven Strategies to
Maximize Marketing ROI
David T. Scott
978-0-8144-3261-7 / HC / $24.95
Rainmakers Toolkit, The

Power Strategies for Finding, Keeping,
and Growing Profitable Clients
Harry Mills
978-0-8144-7216-3 / HC / $22.00
Secrets of the Marketing Masters

What the Best Marketers Do
And Why It Works
Dick Martin
How to Become a Better Negotiator

SECOND EDITION
Richard A. Luecke and James G. Patterson
978-0-8144-0047-0 / PB / $12.00
7 Steps to Raising a Bilingual Child

Naomi Steiner
Maximum Influence
The 12 Universal Laws
of Power Persuasion
SECOND EDITION
Kurt W. Mortensen
978-0-8144-0046-3 / PB / $14.95
978-0-8144-3209-9 / PB / $17.95
NEGOTIATION
Brian Tracy
978-0-8144-3318-8 / HC / $9.95
Persuasion IQ
The 10 Skills You Need to
Get Exactly What You Want
Kurt W. Mortensen
978-0-8144-0993-0 / HC / $21.95
978-0-8144-0943-5 / HC / $24.00
Secrets of Word-of-Mouth Marketing, The

How to Trigger Exponential Sales
Through Runaway Word of Mouth
SECOND EDITION
George Silverman
978-0-8144-1668-6 / PB / $17.95
Targeted
How Technology Is Revolutionizing
Advertising and the Way
Companies Reach Consumers
Mike Smith
978-0-8144-3499-4 / HC / $24.95
Truth
The New Rules for Marketing
in a Skeptical World
Lynn B. Upshaw
978-0-8144-7376-4 / HC / $24.95
Web Copy That Sells

The Revolutionary Formula for
Creating Killer Copy That Grabs Their
Attention and Compels Them to Buy
THIRD EDITION
Maria Veloso
978-0-8144-3251-8 / PB / $21.95
MEMOIR
Live From Jordan
Letters Home From My Journey
Through the Middle East
Benjamin Orbach
978-0-8144-7427-3 / HC / $22.00
NEGOTIATION
& PERSUASION
Black Belt Negotiating
Become a Master Negotiator Using
Powerful Lessons from the Martial Arts
Michael Lee and Sensei Grant Tabuchi
978-0-8144-7461-7 / PB / $15.00
Elements of Influence
The Art of Getting Others
to Follow Your Lead
Terry R. Bacon
PREGNANCY &
PARENTING
PERSONAL FINANCE
& INVESTING
Debt-Free Spending Plan, The
An Amazingly Simple Way to Take Control
of Your Finances Once and for All
JoAnneh Nagler
978-0-8144-3243-3 / PB / $16.00
Financial Fresh Start

Your Five-Step Plan for Adapting
and Prospering in the New Economy
Shari Olefson
978-0-8144-3229-7 / HC / $26.00
SOLDIER OF FINANCE
Take Charge of Your Money
and Invest in Your Future
Jeff Rose
978-0-8144-3328-7 / PB / $16.00
ABCs of Breastfeeding, The

Everything a Mom Needs to Know
for a Happy Nursing Experience
Stacey H. Rubin
978-0-8144-8057-1 / PB / $14.95
ADD/ADHD Drug Free

Natural Alternatives and Practical
Exercises to Help Your Child Focus
Frank Jacobelli and Lynn A. Watson
978-0-8144-0094-4 / PB / $15.00
Home for Dinner

Mixing Food, Fun, and Conversation for
a Happier Family and Healthier Kids
Anne K. Fishel
978-0-8144-3370-6 / PB / $16.00
In Faith and In Doubt

How Religious Believers and
Nonbelievers Can Create Strong
Marriages and Loving Families
Dale McGowan
978-0-8144-3372-0 / PB / $17.95
It Gets Easier! . . . And Other Lies

We Tell New Mothers
A Fun, Practical Guide to
Becoming a Mom
Claudine Wolk
978-0-8144-1502-3 / PB / $14.00
Parenting an Adult with

Disabilities or Special Needs
Everything You Need to Know to Plan
for and Protect Your Childs Future
Peggy Lou Morgan
978-0-8144-0991-6 / PB / $17.95
PARENTING BEYOND BELIEF

On Raising Ethical, Caring Kids
Without Religion
Dale McGowan
PLANT &
FACILITIES
Disaster Recovery Handbook, The
A Step-by-Step Plan to Ensure
Business Continuity and Protect Vital
Operations, Facilities, and Assets
SECOND EDITION
Michael Wallace and Lawrence Webber
978-0-8144-1613-6 / HC / $59.95
Facility Management Handbook, The

FOURTH EDITION
Kathy O. Roper and Richard P. Payant
978-0-8144-3215-0 / HC / $79.95
Front Desk Security and Safety

An on-the-Job Guide to
Handling Emergencies, Threats,
and Unexpected Situations
Betty A. Kildow
978-0-8144-0826-1 / PB / $15.95
978-0-8144-7426-6 / PB / $17.95
Parenting with a Story

Real-Life Lessons in Character
for Parents and Children to Share
Paul Smith
978-0-8144-3357-7 / PB / $16.00
RAISING FREETHINKERS
A Practical Guide for
Parenting Beyond Belief
Dale McGowan, Molleen Matsumura,
Amanda Metskas and Jan Devor
978-0-8144-1096-7 / PB / $17.95
STRESS-FREE POTTY TRAINING

A Commonsense Guide to Finding
the Right Approach for Your Child
Sara Au and Peter L. Stavinoha
978-0-8144-0162-0 / PB / $12.95
Stress-Free Pregnancy Guide, The

A Doctor Tells You What to Really Expect
Carol Livoti and Elizabeth Topp
978-0-8144-8055-7 / PB / $15.00
978-0-8144-1732-4 / HC / $26.00
27
SELECTED BACKLIST
Strong Kids, Healthy Kids
The Revolutionary Program for
Increasing Your Childs Fitness
in 30 Minutes a Week
Fredrick Hahn
978-0-8144-0942-8 / HC / $21.95
SURVIVAL GUIDE TO
PARENTING TEENS, A
Talking to Your Kids About
Sexting, Drinking, Drugs, and
Other Things That Freak You Out
Joani Geltman
978-0-8144-3366-9 / PB / $16.00
Teenagers 101
What a Top Teacher Wishes You Knew
About Helping Your Kid Succeed
Rebecca Deurlein
978-0-8144-3465-9 / PB / $16.00
PROJECT
MANAGEMENT
101 Project Management Problems
and How to Solve Them
Practical Advice for Handling
Real-World Project Challenges
Tom Kendrick
978-0-8144-1557-3 / PB / $19.95
AMA Handbook of
Project Management, The
FOURTH EDITION
Paul C. Dinsmore
and Jeannette Cabanis-Brewin
978-0-8144-3339-3 / HC / $79.95
Short Discount
Emotional Intelligence
for Project Managers
The People Skills You Need
to Achieve Outstanding Results
SECOND EDITION
Anthony Mersino
978-0-8144-3277-8 / PB / $19.95
Enterprise Project Governance

A Guide to the Successful Management
of Projects Across the Organization
Paul C. Dinsmore and Luiz Rocha
978-0-8144-1746-1 / HC / $34.95
FUNDAMENTALS OF
PROJECT MANAGEMENT
FOURTH EDITION
Joseph Heagney
Program Management Office

Advantage, The
A Powerful and Centralized Way for
Organizations to Manage Projects
Lia Tjahjana, Paul Dwyer
and Mohsin Habib
978-0-8144-1426-2 / HC / $34.95
Project Management for

Non-Project Managers
Jack Ferraro
978-0-8144-1736-2 / HC / $24.95
Project Management for Small Business

A Streamlined Approach from
Planning to Completion
Joseph Phillips
978-0-8144-1767-6 / PB / $21.95
Project Management Question

and Answer Book, The
Michael W. Newell and Marina N. Grashina
978-0-8144-7164-7 / PB / $17.95
Project Management That Works

Real-World Advice on Communicating,
Problem-Solving, and Everything Else
You Need to Know to Get the Job Done
Rick A. Morris and
Brette McWhorter Sember
978-0-8144-0988-6 / HC / $24.95
Project Management Tool Kit, The

100 Tips and Techniques for
Getting the Job Done Right
THIRD EDITION
Tom Kendrick
978-0-8144-3345-4 / PB / $19.95
Rescue the Problem Project

A Complete Guide to Identifying,
Preventing, and Recovering
from Project Failure
Todd C. Williams
978-0-8144-1682-2 / HC / $32.95
Results Without Authority

Controlling a Project When
the Team Doesnt Report to You
SECOND EDITION
Tom Kendrick
978-0-8144-1781-2 / PB / $19.95
Succeeding in the
Project Management Jungle
How to Manage the People Side of Projects
Doug Russell
978-0-8144-1615-0 / PB / $19.95
978-0-8144-1748-5 / PB / $16.95
Improving Your
Project Management Skills
SECOND EDITION
Larry Richman
978-0-8144-1728-7 / PB / $15.00
Maximizing Project Value

Defining, Managing, and
Measuring for Optimal Return
Jeff Berman
978-0-8144-7382-5 / PB / $19.95
Performance-Based
Project Management
Increasing the Probability
of Project Success
Glen B. Alleman
978-0-8144-3330-0 / HC / $27.95
28
PURCHASING AND
SUPPLY CHAIN
Collaborative Planning, Forecasting,
and Replenishment
How to Create a Supply Chain Advantage
Dirk Seifert
978-0-8144-7182-1 / HC / $44.95
Essentials of Inventory Management

SECOND EDITION
Max Muller
978-0-8144-1655-6 / HC / $39.95
Market-Driven Supply Chain, The

A Revolutionary Model for Sales
and Operations Planning in the
New On-Demand Economy
Robert P. Burrows III
978-0-8144-3163-4 / HC / $39.95
Supply Chain Excellence

A Handbook for Dramatic
Improvement Using the SCOR Model
THIRD EDITION
Peter Bolstorff and Robert Rosenbaum
978-0-8144-1771-3 / HC / $45.00
Supply Chain Management Guide

to Business Continuity, A
Betty A. Kildow
978-0-8144-1645-7 / HC / $35.00
Supply-Based Advantage, The

How to Link Suppliers to Your
Organizations Corporate Strategy
Stephen C. Rogers
978-0-8144-0155-2 / HC / $39.95
QUALITY
MANAGEMENT
Power of Business Process
Improvement, The
10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability
Susan Page
978-0-8144-1478-1 / HC / $32.95
Successful Business
Process Management
What You Need to Know to Get Results
Paula K. Berman
978-0-8144-3401-7 / HC / $29.95
REAL ESTATE
COMMERCIAL MORTGAGES 101
Everything You Need to Know to Create
a Winning Loan Request Package
Michael Reinhard
978-0-8144-1507-8 / PB / $21.95
Complete Guide to Investing

in Foreclosures, The
Steve Berges
978-0-8144-7288-0 / PB / $17.95
Everything You Need to Know Before

Buying a Co-op,Condo, or Townhouse
Ken Roth
978-0-8144-7325-2 / PB / $18.95
Home Makeovers That Sell

Quick and Easy Ways to Get
the Highest Possible Price
Sid Davis
978-0-8144-7373-3 / PB / $15.00
Landlords Financial Tool Kit, The

Michael C. Thomsett
978-0-8144-7235-4 / PB / $18.95
Mortgage Confidential
What You Need to Know That
Your Lender Wont Tell You
SECOND EDITION
David Reed
978-0-8144-1543-6 / PB / $17.95
SELECTED BACKLIST
Property Management Tool Kit, The
Mike Beirne
978-0-8144-7351-1 / PB / $19.95
Real Estate Investors

Guide to Financing, The
Insider Advice for Making the
Most Money on Every Deal
David Reed
978-0-8144-8061-8 / PB / $17.95
Your Successful Career

as a Mortgage Broker
David Reed
978-0-8144-7370-2 / PB / $18.95
Your Successful Real Estate Career

FIFTH EDITION
Kenneth W. Edwards
978-0-8144-7319-1 / PB / $18.95
SALES
Accidental Salesperson, The
How to Take Control of Your
Sales Career and Earn the Respect
and Income You Deserve
SECOND EDITION
Chris Lytle
978-0-8144-3086-6 / PB / $17.95
Amp Up Your Sales

Powerful Strategies That Move Customers
to Make Fast, Favorable Decisions
Andy Paul
978-0-8144-3487-1 / PB / $17.95
Art of Social Selling, The

Finding and Engaging Customers
on Twitter, Facebook, LinkedIn,
and Other Social Networks
Shannon Belew
978-0-8144-3332-4 / PB / $19.95
Building a Winning Sales Force

Powerful Strategies for
Driving High Performance
Andris A. Zoltners, Prabhakant Sinha
and Sally E. Lorimer
978-0-8144-1040-0 / HC / $34.95
Complete Guide to Sales Force

Incentive Compensation, The
How to Design and Implement
Plans That Work
Andris A. Zoltners, Prabhakant Sinha
and Sally E. Lorimer
978-0-8144-7324-5 / HC / $65.00
Short Discount
Consultative Selling
The Hanan Formula for
High-Margin Sales at High Levels
EIGHTH EDITION
Mack Hanan
978-0-8144-1617-4 / HC / $29.95
Conversations That Sell

Collaborate with Buyers and
Make Every Conversation Count
Nancy Bleeke
978-0-8144-3180-1 / PB / $17.95
Emotional Intelligence for

Sales Success
Connect with Customers and Get Results
Colleen Stanley
978-0-8144-3029-3 / PB / $17.95
Fundamentals of Sales Management for

the Newly Appointed Sales Manager
Matthew Schwartz
978-0-8144-0873-5 / PB / $18.95
HIGH-PROFIT SELLING
Win the Sale Without
Compromising on Price
Mark Hunter
978-0-8144-2009-6 / PB / $19.95
Innovative Sale, The

Unleash Your Creativity for
Better Customer Solutions
and Extraordinary Results
Mark Donnolo
978-0-8144-3347-8 / HC / $25.00
Key to the C-Suite, The

What You Need to Know to Sell
Successfully to Top Executives
Michael J. Nick
978-0-8144-1730-0 / HC / $22.00
NEW SALES. SIMPLIFIED.

The Essential Handbook for Prospecting
and New Business Development
Mike Weinberg
978-0-8144-3177-1 / PB / $17.95
Nonstop Sales Boom

Powerful Strategies to Drive
Consistent Growth Year After Year
Colleen Francis
978-0-8144-3376-8 / PB / $17.95
ProActive Sales Management

How to Lead, Motivate, and
Stay Ahead of the Game
SECOND EDITION
William Skip Miller
978-0-8144-1456-9 / HC / $24.95
ProActive Selling
Control the ProcessWin the Sale
SECOND EDITION
William Skip Miller
978-0-8144-3192-4 / PB / $17.95
QUESTIONS THAT SELL

The Powerful Process for Discovering
What Your Customer Really Wants
Paul Cherry
978-0-8144-7339-9 / PB / $16.95
Sales Scripts That Sell

SECOND EDITION
Michael Gamble and Teri Gamble
978-0-8144-7421-1 / PB / $16.95
Sales Success
Brian Tracy
978-0-8144-4919-6 / HC / $9.95
Secret Language of Influence, The

Master the One Skill
Every Sales Pro Needs
Dan Seidman
978-0-8144-1726-3 / PB / $17.95
Selling Above and Below the Line

Convince the C-Suite. Win Over
Management. Secure the Sale.
William Skip Miller
978-0-8144-3483-3 / PB / $18.95
Selling to Anyone Over the Phone

SECOND EDITION
Renee P. Walkup and Sandra McKee
978-0-8144-1483-5 / PB / $17.95
Slow Down, Sell Faster!

Understand Your Customers Buying
Process and Maximize Your Sales
Kevin Davis
978-0-8144-1685-3 / PB / $18.95
Smart Sales Manager

The Ultimate Playbook for
Building and Running a HighPerformance Inside Sales Team
Josiane Chriqui Feigon
978-0-8144-3283-9 / HC / $24.95
SMART SELLING ON
THE PHONE AND ONLINE
Inside Sales That Gets Results
Josiane Chriqui Feigon
978-0-8144-1465-1 / PB / $17.95
Successful Cold Call Selling

Over 100 New Ideas, Scripts,
and Examples From the
Nations Foremost Sales Trainer
Lee Boyan
978-0-8144-7718-2 / PB / $17.95
UNLIMITED SALES SUCCESS

12 Simple Steps for Selling More
Than You Ever Thought Possible
Brian Tracy and Michael Tracy
978-0-8144-3324-9 / HC / $22.95
What Your CEO Needs to Know

About Sales Compensation
Connecting the Corner Office
to the Front Line
Mark Donnolo
978-0-8144-3227-3 / HC / $34.95
SCIENCE &
TECHNOLOGY
Absolutely Small
How Quantum Theory Explains
Our Everyday World
Michael D. Fayer
978-0-8144-1488-0 / HC / $24.00
Brain Sense
The Science of the Senses and
How We Process the World Around Us
Faith Hickman Brynie
978-0-8144-1324-1 / HC / $24.00
Food Fray
Inside the Controversy over
Genetically Modified Food
Lisa H. Weasel
978-0-8144-0164-4 / HC / $23.00
Geeks of War, The

The Secretive Labs and Brilliant Minds
Behind Tomorrows Warfare Technologies
John Edwards
978-0-8144-0852-0 / HC / $24.00
29
SELECTED BACKLIST
SELF-HELP
30 Days to a More Powerful Memory
Gini Graham Scott
Think Agile
How Smart Entrepreneurs
Adapt in Order to Succeed
Taffy Williams
978-0-8144-3430-7 / HC / $23.00
978-0-8144-7445-7 / PB / $14.95
Power of Charm, The

How to Win Anyone Over in Any Situation
Brian Tracy and Ron Arden
978-0-8144-7357-3 / HC / $15.00
SMALL BUSINESS &

ENTREPRENEURSHIP
6 Secrets to Startup Success
How to Turn Your Entrepreneurial
Passion into a Thriving Business
John Bradberry
978-0-8144-1606-8 / HC / $21.95
Art of War for Small Business, The

Defeat the Competition and
Dominate the Market with the
Masterful Strategies of Sun Tzu
Becky Sheetz-Runkle
978-0-8144-3381-2 / PB / $14.95
ECONOMY OF YOU, THE

Discover Your Inner Entrepreneur
and Recession-Proof Your Life
Kimberly Palmer
978-0-8144-3273-0 / HC / $21.95
Fail Fast or Win Big

The Start-Up Plan for Starting Now
Bernhard Schroeder
978-0-8144-3478-9 / HC / $21.95
Graphic Designers
Business Survival Guide, The
Lawrence J. Daniels
TEAMS
More Quick Team-Building
50 New Exercises That Get
Results in Just 15 Minutes
Brian Cole Miller
978-0-8144-7378-8 / PB / $17.95
Nice Teams Finish Last

The Secret to Unleashing Your
Teams Maximum Potential
Brian Cole Miller
978-0-8144-1393-7 / PB / $17.95
Primal Teams
Harnessing the Power of Emotions
to Fuel Extraordinary Performance
Jackie Barretta
978-0-8144-3441-3 / HC / $24.95
Team of Leaders, A
Empowering Every Member to Take
Ownership, Demonstrate Initiative,
and Deliver Results
Paul Gustavson and Stewart Liff
978-0-8144-3407-9 / HC / $26.95
Team-Building Tool Kit, The

Tips and Tactics for
Effective Workplace Teams
SECOND EDITION
Deborah Mackin and
Deborah Harrington-Mackin
978-0-8144-7439-6 / PB / $17.95
978-0-8144-3241-9 / PB / $24.95
Idea to Invention
What You Need to Know to
Cash In on Your Inspiration
Patricia Nolan-Brown
978-0-8144-3293-8 / PB / $17.95
Sell Your Business for

an Outrageous Price
An Insiders Guide to Getting More
Than You Ever Thought Possible
Kevin M. Short
978-0-8144-3471-0 / HC / $21.95
Small-Business Guide to
Government Contracts, The
How to Comply with the Key Rules and
Regulations . . . and Avoid Terminated
Agreements, Fines, or Worse
Steven J. Koprince
978-0-8144-3193-1 / HC / $29.95
Standout Business Plan, The

Make It Irresistibleand Get the
Funds You Need for Your Startup
or Growing Business
Vaughan Evans and Brian Tracy
978-0-8144-3411-6 / PB / $19.95
30
TRAINING
Conflict and Communication
Activity Book, The
30 High-Impact Training Exercises
for Adult Learners
Bill Withers and Keami D. Lewis
978-0-8144-7167-8 / PB / $34.95
Diversity Training Activity Book, The

50 Activities for Promoting Communication and Understanding at Work
Jonamay Lambert and Selma Myers
978-0-8144-1536-8 / PB / $34.95
Innovation at Work
55 Activities to Spark
Your Teams Creativity
Richard Brynteson
978-0-8144-3234-1 / PB / $34.95
Instructional Design for Action Learning

Geri McArdle
978-0-8144-1566-5 / PB / $34.95
Leadership Training Activity Book, The

50 Exercises for Building
Effective Leaders
Lois B. Hart and Charlotte S. Waisman
978-0-8144-7262-0 / PB / $34.95
Leading the Learning Revolution

The Experts Guide to Capitalizing on the
Exploding Lifelong Education Market
Jeff Cobb
978-0-8144-3225-9 / HC / $29.95
Learning to Succeed
Rethinking Corporate Education
in a World of Unrelenting Change
Jason Wingard
978-0-8144-3413-0 / HC / $29.95
Management Training Tool Kit, The

35 Exercises to Prepare Managers for
the Challenges They Face Every Day
Alan Clardy
978-0-8144-3114-6 / PB / $34.95
Negotiation at Work
Maximize Your Teams Skills
with 60 High-Impact Activities
Ira G. Asherman
978-0-8144-3190-0 / PB / $34.95
Successful Virtual Classroom, The

How to Design and Facilitate Interactive
and Engaging Live Online Learning
Darlene Christopher
978-0-8144-3428-4 / PB / $39.95
Trainers Tool Kit, The

SECOND EDITION
Cy Charney and Kathy Conway
978-0-8144-7268-2 / PB / $18.95
Training on Trial
How Workplace Learning Must
Reinvent Itself to Remain Relevant
James D. Kirkpatrick
and Wendy Kayser Kirkpatrick
978-0-8144-1464-4 / HC / $24.95
Training That Delivers Results

Instructional Design That
Aligns with Business Goals
Dick Handshaw
978-0-8144-3403-1 / PB / $34.95
Working Longer
New Strategies for Managing, Training,
and Retaining Older Employees
William J. Rothwell, Harvey Sterns,
Diane Spokus and Joel Reaser
978-0-8144-7392-4 / PB / $29.95
TITLE AND AUTHOR INDEX
TITLE INDEX
101 Activities for Delivering Knock Your
Socks Off Service . . . . . . . . . . . . . . . .22
101 Project Management Problems
and How to Solve Them . . . . . . . . . . . .28
Be Your Customers Hero . . . . . . . . . . . . .2
Diversity Training Activity Book, The . . . .30
Going Social . . . . . . . . . . . . . . . . . . . . .26
Becoming an Exceptional
Executive Coach . . . . . . . . . . . . . . . . .25
Do It! Marketing . . . . . . . . . . . . . . . . . .26

Dont Think Pink . . . . . . . . . . . . . . . . . .26
Graphic Designers
Business Survival Guide, The . . . . . . . .30
Behind Every Good Decision . . . . . . . . .25
e-Riches 2.0 . . . . . . . . . . . . . . . . . . . . .24
Green Giants . . . . . . . . . . . . . . . . . . . . .15
Bench Strength . . . . . . . . . . . . . . . . . . .25
Eat Like a Champion . . . . . . . . . . . . . . . .4
Handbook for Strategic HR . . . . . . . . . .23
Beyond the Lean Revolution . . . . . . . . .23
eBay Sellers Tax and Legal

Answer Book, The . . . . . . . . . . . . . . . .24
High-Impact Human Capital Strategy . . .19
Hidden Leader, The . . . . . . . . . . . . . . . .25
101 Sample Write-Ups for Documenting

Employee Performance Problems . . . . .24
Black Faces in White Places . . . . . . . . .20
Economy of You, The . . . . . . . . . . . . . . .30
High-Impact Interview Questions . . . . . .25
101 Tough Conversations to

Have with Employees . . . . . . . . . . . . . .24
Blueprint for
Corporate Governance, A . . . . . . . . . . .22
Effective Succession Planning . . . . . . . .25
High-Profit Selling . . . . . . . . . . . . . . . . .29
11 Laws of Likability, The . . . . . . . . . . .20
Eldercare Consultant, The . . . . . . . . . . . .8
Board of Directors and

Audit Committee Guide to
Fiduciary Responsibilities, The . . . . . . .22
High-Tech, High-Touch
Customer Service . . . . . . . . . . . . . . . . .22
Elements of Power, The . . . . . . . . . . . . .23
Home for Dinner . . . . . . . . . . . . . . . . . .27
Brain Sense . . . . . . . . . . . . . . . . . . . . .29
Elements of Resume Style, The . . . . . . .20
Home Makeovers That Sell . . . . . . . . . .28
Brand Aid . . . . . . . . . . . . . . . . . . . . . . .26
Emotional Intelligence for

Project Managers . . . . . . . . . . . . . . . . .28
How the Best Leaders Lead . . . . . . . . . .24
Emotional Intelligence for Sales Success 29
How to Land a Top-Paying Federal Job . .21
201 Knockout Answers to

Tough Interview Questions . . . . . . . . . .20
2600 Phrases for Effective
Performance Reviews . . . . . . . . . . . . . .24
2600 Phrases for Setting Effective
Performance Goals . . . . . . . . . . . . . . . .25
30 Days to a More Powerful Memory . . .30
6 Secrets to Startup Success . . . . . . . . .30
7 Hidden Reasons
Employees Leave, The . . . . . . . . . . . . .24
7 Steps to Raising a Bilingual Child . . . .27
Black Belt Negotiating . . . . . . . . . . . . . .27
Brand Real . . . . . . . . . . . . . . . . . . . . . .26

Building a House for Diversity . . . . . . . .25
Building a Winning Sales Force . . . . . . .29
Business Confidential . . . . . . . . . . . . . .23
Business Strategy
(Brian Tracy Success Library) . . . . . . . .12
Elements of Influence . . . . . . . . . . . . . .27
How to Become a Better Negotiator . . . .27
Enemy of Engagement, The . . . . . . . . . .25
How to Make It Big as a Consultant . . . .21
Engaging Government Employees . . . . .25
How to Tell Anyone Anything . . . . . . . . .21
Enterprise Project Governance . . . . . . . .28
How to Write Fast Under Pressure . . . . .21
EQ Difference, The . . . . . . . . . . . . . . . .20
HR Answer Book, The . . . . . . . . . . . . . .23
Career Match . . . . . . . . . . . . . . . . . . . .20
EQ Interview, The . . . . . . . . . . . . . . . . .25
HR from the Heart . . . . . . . . . . . . . . . . .23
96 Great Interview Questions

to Ask Before You Hire . . . . . . . . . . . . .24
Celebration of Fools . . . . . . . . . . . . . . . .23
I Got My Dream Job and So Can You . . .21
ABCs of Breastfeeding, The . . . . . . . . . .27
Chocolate Fortunes . . . . . . . . . . . . . . . .24
Essentials of Finance and Accounting

for Nonfinancial Managers, The . . . . . .22
I Hear You . . . . . . . . . . . . . . . . . . . . . . .21
Essentials of Inventory Management . . . .28
Idea Agent . . . . . . . . . . . . . . . . . . . . . .24
Absolutely Small . . . . . . . . . . . . . . . . . .29
Click Millionaires . . . . . . . . . . . . . . . . . .24
Accidental Salesperson, The . . . . . . . . .29
Coaching Connection, The . . . . . . . . . . .25
According to Kotler . . . . . . . . . . . . . . . .26
Collaborative Planning, Forecasting,

and Replenishment . . . . . . . . . . . . . . .28
Etiquette Edge, The . . . . . . . . . . . . . . . .20
Idea to Invention . . . . . . . . . . . . . . . . . .30
Evergreen . . . . . . . . . . . . . . . . . . . . . . .26
Identifying and Managing

Project Risk . . . . . . . . . . . . . . . . . . . . .19
Commercial Mortgages 101 . . . . . . . . . .28
Everything You Need to Know

Before Buying a Co-op,
Condo, or Townhouse . . . . . . . . . . . . . .28
ADD/ADHD Drug Free . . . . . . . . . . . . . .27
Complete Guide to Hiring and Firing

Government Employees, The . . . . . . . .25
Administrative Assistants and

Secretarys Handbook . . . . . . . . . . . . .20
Exceptional Service,
Exceptional Profit . . . . . . . . . . . . . . . .22
Complete Guide to
Investing in Foreclosures, The . . . . . . .28
Accounting for the Numberphobic . . . . .22

Acing the Interview . . . . . . . . . . . . . . . .20
AMA Business Boot Camp . . . . . . . . . . .25

AMA Dictionary of Business and
Management, The . . . . . . . . . . . . . . . .25
Complete Guide to Sales Force

Incentive Compensation, The . . . . . . . .29
Improving the Performance

of Government Employees . . . . . . . . . .25
Improving Your
Project Management Skills . . . . . . . . . .28
Experience Effect, The . . . . . . . . . . . . .26
In Faith and In Doubt . . . . . . . . . . . . . .27
Export/Import Procedures and

Documentation . . . . . . . . . . . . . . . . . .24
In the Shadow of the Dragon . . . . . . . . .24
Facilitators Fieldbook, The . . . . . . . . . .25
Increase Your Influence at Work . . . . . . .20

Innovation at Work . . . . . . . . . . . . . . . . .30
AMA DISC Survey . . . . . . . . . . . . . . . . .23
Conflict and Communication

Activity Book, The . . . . . . . . . . . . . . . .30
AMA Guide to
Management Development, The . . . . . .25
Confronting Capitalism . . . . . . . . . . . . . .3
Fail Fast or Win Big . . . . . . . . . . . . . . . .30
Consultative Selling . . . . . . . . . . . . . . . .29
Fair, Square & Legal . . . . . . . . . . . . . . .23
Conversations That Sell . . . . . . . . . . . . .29
FBI Career Guide, The . . . . . . . . . . . . . .21
Insiders Guide to Building a

Successful Consulting Practice, An . . . .21
Coolfarming . . . . . . . . . . . . . . . . . . . . .23
Field Tested . . . . . . . . . . . . . . . . . . . . .23
Instructional Design for Action Learning .30
Coolhunting . . . . . . . . . . . . . . . . . . . . .23
Financial Fresh Start . . . . . . . . . . . . . . .27
Intelligent Leadership . . . . . . . . . . . . . .24
Cracking the New Job Market . . . . . . . . .20
First-Time Manager, The . . . . . . . . . . . .25
Internet Riches . . . . . . . . . . . . . . . . . . .24
Fitness After 40 . . . . . . . . . . . . . . . . . . .8
Into the Storm . . . . . . . . . . . . . . . . . . . .25
AMA Handbook of Financial Risk

Management, The . . . . . . . . . . . . . . . .22
Creativity & Problem Solving

(The Brian Tracy Success Library) . . . . .20
Focal Point . . . . . . . . . . . . . . . . . . . . . .20
Investing in a Sustainable World . . . . . .23
Critical Thinking Toolkit, The . . . . . . . . .25
Food Fray . . . . . . . . . . . . . . . . . . . . . . .29
AMA Handbook of Leadership, The . . . .24
Cultural Intelligence Difference, The . . .23
Franchising & Licensing . . . . . . . . . . . .23
It Gets Easier! . . . And Other Lies

We Tell New Mothers . . . . . . . . . . . . . .27
AMA Handbook of
Project Management, The . . . . . . . . . .28
Customer Experience 3.0 . . . . . . . . . . . .22
Full Engagement! . . . . . . . . . . . . . . . . .25
Customer Service Survival Kit, The . . . . .22
Fundamentals of
Enterprise Risk Management . . . . . . . .20
AMA Handbook of
Business Documents, The . . . . . . . . . .21
AMA Handbook of
Business Letters . . . . . . . . . . . . . . . . .21
AMA Handbook of
Due Diligence, The . . . . . . . . . . . . . . .22
AMA Handbook of Public Relations, The 26
Customer Service Training 101 . . . . . . .22
American Entrepreneur . . . . . . . . . . . . .23
Data Crush . . . . . . . . . . . . . . . . . . . . . .22
Amp Up Your Sales . . . . . . . . . . . . . . . .29
Deadly Blue . . . . . . . . . . . . . . . . . . . . .23
Anticipate . . . . . . . . . . . . . . . . . . . . . . .24
Debt-Free Spending Plan, The . . . . . . . .27
Art of Social Selling, The . . . . . . . . . . . .29
Delegation & Supervision

Art of War for Small Business, The . . . . .30
Facility Management Handbook, The . . .27
Innovation Killer, The . . . . . . . . . . . . . .25

Innovative Sale, The . . . . . . . . . . . . . . .29
Its Not the Size of the Data

Its How You Use It . . . . . . . . . . . . . . .26
Job Search Checklist, The . . . . . . . . . . .21
Fundamentals of
Project Management . . . . . . . . . . . . . .28
Job Search Solution, The . . . . . . . . . . . .21
Fundamentals of Sales Management

for the Newly Appointed
Sales Manager . . . . . . . . . . . . . . . . . . .29
Just Listen . . . . . . . . . . . . . . . . . . . .7, 21
Geeks of War, The . . . . . . . . . . . . . . . . .29
Joy of Retirement, The . . . . . . . . . . . . . .20

Keeping Employees
Accountable for Results . . . . . . . . . . . .25
Keeping the People Who
Keep You in Business . . . . . . . . . . . . .25
Auditing Your
Human Resources Department . . . . . . .23
Delight Your Customers . . . . . . . . . . . . .22
Generations at Work . . . . . . . . . . . . . . .25
Delivering Knock Your Socks Off Service .22
Be a Direct Selling Superstar . . . . . . . . .26
Generations, Inc. . . . . . . . . . . . . . . . . . .25
Designing Dynamic Organizations . . . . . .25
Key to the C-Suite, The . . . . . . . . . . . . .29
Get Clients Now! (TM) . . . . . . . . . . . . . .26
Kindness Revolution, The . . . . . . . . . . .22
Be a Network Marketing Superstar . . . . .26
Disaster Recovery Handbook, The . . . . .27
Be a Party Plan Superstar . . . . . . . . . . .26
Get Weird! . . . . . . . . . . . . . . . . . . . . . . .25
Discipline Without Punishment . . . . . . .25
Landlords Financial Tool Kit, The . . . . .28
Getting to Innovation . . . . . . . . . . . . . . .25
Language of Success, The . . . . . . . . . . .21
Be a Recruiting Superstar . . . . . . . . . . .26
31

Laws of Charisma, The . . . . . . . . . . . . .20
Lead by Example . . . . . . . . . . . . . . . . . .24
Lead with a Story . . . . . . . . . . . . . . . . .21
Lead with Humility . . . . . . . . . . . . . . . .24
Lead with Purpose . . . . . . . . . . . . . . . . .24
Lead Your Boss . . . . . . . . . . . . . . . . . . .24
Leaders Guide to
Speaking with Presence, The . . . . . . . .24
Motivation
Program Management Office

Advantage, The . . . . . . . . . . . . . . . . . .28
Negotiation

Non-Project Managers . . . . . . . . . . . . .28
Negotiation at Work . . . . . . . . . . . . . . . .30

Small Business . . . . . . . . . . . . . . . . . .28
New Corporate Facts of Life, The . . . . . .23

New HR Analytics, The . . . . . . . . . . . . .23
New Korea, The . . . . . . . . . . . . . . . . . . .24
Leaders Pocket Guide, The . . . . . . . . . .24
New Managers Tool Kit, The . . . . . . . . .26
Leadership
New Rules of Lead Generation, The . . . .27
Leadership 2030 . . . . . . . . . . . . . . . . .24

Leadership Training
Activity Book, The . . . . . . . . . . . . . . . .30
Strategic Customer Service . . . . . . . . . .22
Project Management That Works . . . . . .28
Stress Less. Achieve More. . . . . . . . . . .20
Project Management Tool Kit, The . . . . .28
Stress-Free Discipline . . . . . . . . . . . . . . .9
Stress-Free Potty Training . . . . . . . . . . .27
New Supervisors
Survival Manual, The . . . . . . . . . . . . . .26
Stress-Free Pregnancy Guide, The . . . . .27
Questions That Sell . . . . . . . . . . . . . . . .29
Strong Kids, Healthy Kids . . . . . . . . . . .28
Nice Teams Finish Last . . . . . . . . . . . . .30
Quick Brainstorming Activities

for Busy Managers . . . . . . . . . . . . . . . .26
No More Pointless Meetings . . . . . . . . . .26

No Sweat . . . . . . . . . . . . . . . . . . . . . . . .5
Leading with Cultural Intelligence . . . . .14
Nonprofit Fundraising Solution, The . . . .22
Leading with Kindness . . . . . . . . . . . . .24
Nonstop Sales Boom . . . . . . . . . . . . . . .29
Lean but Agile . . . . . . . . . . . . . . . . . . . .23
Now, Build a Great Business! . . . . . . . . .23
Quick Emotional Intelligence

Activities for Busy Managers . . . . . . . . .26
Quick Meeting Openers
Learning to Succeed . . . . . . . . . . . . . . .30
Operation Excellence . . . . . . . . . . . . . . .20
Quick Team-Building Activities

Little Book of
Leadership Development, The . . . . . . .24
OtherWise . . . . . . . . . . . . . . . . . . . . . . .23
Rainmakers Toolkit, The . . . . . . . . . . . .27
Own Your Future . . . . . . . . . . . . . . . . . .21
Raising Capital . . . . . . . . . . . . . . . . . . .22

Raising Freethinkers . . . . . . . . . . . . . . .27
Looks . . . . . . . . . . . . . . . . . . . . . . . . . .22
Parenting an Adult with

Disabilities or Special Needs . . . . . . . .27
Lost Art of the Great Speech, The . . . . .21
Parenting Beyond Belief . . . . . . . . . . . .27
Real Estate Investors

Guide to Financing, The . . . . . . . . . . . .29
Make It Matter . . . . . . . . . . . . . . . . . . . .2
Parenting with a Story . . . . . . . . . . . . . .27
Real Influence . . . . . . . . . . . . . . . . . . . .21
Make Your Contacts Count . . . . . . . . . . .21
People Styles at Work...And Beyond . . . .20
Real-World Time Management . . . . . . . .20
Perfectly Able . . . . . . . . . . . . . . . . . . . .23
Reclaiming the Sky . . . . . . . . . . . . . . . .22
Performance Appraisal Question

and Answer Book, The . . . . . . . . . . . . .26
Recruiting, Interviewing, Selecting &

Orienting New Employees . . . . . . . . . .23
Management Training Tool Kit, The . . . .30
Performance Appraisal Tool Kit, The . . . .23
Redefining Operational Excellence . . . . .26
Management?
Its Not What You Think! . . . . . . . . . . .25
Performance-Based
Project Management . . . . . . . . . . . . . .28
Rescue the Problem Project . . . . . . . . . .28
Manager 3.0 . . . . . . . . . . . . . . . . . . . . .25
Personality Power . . . . . . . . . . . . . . . . .21
Results Without Authority . . . . . . . . . . .28
Management 500, The . . . . . . . . . . . . .25
Stiletto Network . . . . . . . . . . . . . . . . . .21

Strategic Connections . . . . . . . . . . . . . .21
Project Management Question

and Answer Book, The . . . . . . . . . . . . .28
Punctuation at Work . . . . . . . . . . . . . . .21
New Sales. Simplified. . . . . . . . . . . . . .29
Leading at The Edge . . . . . . . . . . . . . . .24
Management
Star Factor, The . . . . . . . . . . . . . . . . . . .26

Stay Interview, The . . . . . . . . . . . . . . . .16
Property Management Tool Kit, The . . . .29
Leading the Learning Revolution . . . . . .30
Live From Jordan . . . . . . . . . . . . . . . . . .27
Speak to Win . . . . . . . . . . . . . . . . . . . . .21

Standout Business Plan, The . . . . . . . . .30
Reinvention . . . . . . . . . . . . . . . . . . . . . .20
Stronger . . . . . . . . . . . . . . . . . . . . . . . .11
Succeeding in the
Project Management Jungle . . . . . . . . .28
Success Under Stress . . . . . . . . . . . . . .20
Successful Acquisitions . . . . . . . . . . . . .22
Successful Business
Process Management . . . . . . . . . . . . . .28
Successful Cold Call Selling . . . . . . . . . .29
Successful Virtual Classroom, The . . . . .30
Supercommunicator . . . . . . . . . . . . . . .21
Supply Chain Excellence . . . . . . . . . . . .28
Supply Chain Management Guide
to Business Continuity, A . . . . . . . . . . .28
Supply-Based Advantage, The . . . . . . . .28
Survival Guide to Parenting Teens, A . . .28
Talent Leadership . . . . . . . . . . . . . . . . .23
Targeted . . . . . . . . . . . . . . . . . . . . . . . .27
Team of Leaders, A . . . . . . . . . . . . . . . .30
Team-Building Tool Kit, The . . . . . . . . . .30
Teenagers 101 . . . . . . . . . . . . . . . . . . .28
Ten Golden Rules of Leadership, The . . .24
Think Agile . . . . . . . . . . . . . . . . . . . . . .30
Managers Guide to Coaching, A . . . . . . .26
Persuasion Equation . . . . . . . . . . . . . . . .6
ROI of Human Capital, The . . . . . . . . . .23
Managers Guide to HR, The . . . . . . . . .26
Persuasion IQ . . . . . . . . . . . . . . . . . . . .27
Managers Guide to Virtual Teams, A . . . .26
Persuasive Business Proposals . . . . . . . .21
Sales Management
(Brian Tracy Success Library) . . . . . . . .12
This Is How to Get Your Next Job . . . . . .21

Time Management
Managing Brand You . . . . . . . . . . . . . . .20
Portable Mentor, The . . . . . . . . . . . . . . .21
Sales Scripts That Sell . . . . . . . . . . . . . .29
Managing Government Employees . . . . .26
Positioned . . . . . . . . . . . . . . . . . . . . . . .23
Managing Knock Your

Socks Off Service . . . . . . . . . . . . . . . .22
Power of a Positive Attitude, The . . . . . .20
Sales Success
Managing Your Government Career . . . . .21
Power of Business Process

Improvement, The . . . . . . . . . . . . . . . .28
Think Bigger . . . . . . . . . . . . . . . . . . . . .22
Time Power . . . . . . . . . . . . . . . . . . . . . .20
Scorecard Solution, The . . . . . . . . . . . . .20
Time Trap, The . . . . . . . . . . . . . . . . . . .20
Secret Language of Influence, The . . . . .29
Trainers Tool Kit, The . . . . . . . . . . . . . .30

Training in Motion . . . . . . . . . . . . . . . . .16
Market-Driven Supply Chain, The . . . . . .28
Power of Charm, The . . . . . . . . . . . . . . .30
Secret Service . . . . . . . . . . . . . . . . . . . .22
Marketing
Power of Convergence, The . . . . . . . . . .22
Secret to Peak Productivity, The . . . . . . .20
Training on Trial . . . . . . . . . . . . . . . . . . .30
Power of Presence, The . . . . . . . . . . . . .20
Secrets of the Marketing Masters . . . . . .27
Training That Delivers Results . . . . . . . .30
Marketing Plan, The . . . . . . . . . . . . . . .26
Power of Reputation, The . . . . . . . . . . . .23

Powerful Phrases for Dealing
with Difficult People . . . . . . . . . . . . . .20
Secrets of Word-of-Mouth
Marketing, The . . . . . . . . . . . . . . . . . .27
Trajectory . . . . . . . . . . . . . . . . . . . . . . .21
Marketing to Millennials . . . . . . . . . . . .27

Mastering Import &
Export Management . . . . . . . . . . . . . . .24
Maximizing Project Value . . . . . . . . . . . .28

Effective Customer Service . . . . . . . . . .22
Mergers and Acquisitions from A to Z . . .22

Successful Interviews . . . . . . . . . . . . . .21
Millennials with Kids . . . . . . . . . . . . . . .14
Powerful Proposals . . . . . . . . . . . . . . . .21
Maximum Influence . . . . . . . . . . . . . . .27
Sell Your Business for

an Outrageous Price . . . . . . . . . . . . . . .30
Truth . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Selling to Anyone Over the Phone . . . . . .29
Truth Doesnt Have to Hurt, The . . . . . . .21
Service Failure . . . . . . . . . . . . . . . . . . .22
Unbeatable Resumes . . . . . . . . . . . . . .21

Unlimited Sales Success . . . . . . . . . . . .29
Million-Dollar Financial Advisor, The . . . .22
Practical Drucker, The . . . . . . . . . . . . . .26
Million-Dollar Financial
Services Practice, The . . . . . . . . . . . . .22
Preparing for Leadership . . . . . . . . . . . .24
Slow Down, Sell Faster! . . . . . . . . . . . . .29
Primal Teams . . . . . . . . . . . . . . . . . . . .30
Small-Business Guide to Government

Contracts, The . . . . . . . . . . . . . . . . . . .30
ProActive Sales Management . . . . . . . . .29

ProActive Selling . . . . . . . . . . . . . . . . . .29
Mortgage Confidential . . . . . . . . . . . . . .28
Productive Performance Appraisals . . . .26
32
True Alignment . . . . . . . . . . . . . . . . . . .26
Selling Above and Below the Line . . . . .29
Seven Secrets for Negotiating

with Government . . . . . . . . . . . . . . . . .23
More Quick Team-Building

Activities for Busy Managers . . . . . . . . .30
Transforming
Performance Measurement . . . . . . . . .23
Smart Sales Manager . . . . . . . . . . . . . .29

Smart Selling on the Phone and Online .29
Soldier of Finance . . . . . . . . . . . . . . . . .27
Venture Mom . . . . . . . . . . . . . . . . . . . . . .6
We Are Market Basket . . . . . . . . . . . . . .17
Web Copy That Sells . . . . . . . . . . . . . . .27
Well Said! . . . . . . . . . . . . . . . . . . . . . . .21
What Keeps Leaders Up at Night . . . . . .26
What Your CEO Needs to Know
About Sales Compensation . . . . . . . . . .29

When Kids Call the Shots . . . . . . . . . . . .4
Bolton, Dorothy Grover . . . . . . . .20
Echeverria, Lina M. . . . . . . . . . . .24
Hart, Lois B. . . . . . . . . . . . . . . .30
Who Says Its a Mans World . . . . . . . . .21
Bolton, Robert . . . . . . . . . . . . . .20
Edinger, Scott K. . . . . . . . . . . . .25
Hasse, Jim . . . . . . . . . . . . . . . . .23
Whoever Tells the Best Story Wins . . . . .10
Borchard, David C. . . . . . . . . . . .20
Edwards, John . . . . . . . . . . . . . .29
Hayden, C. J. . . . . . . . . . . . . . . .26
Why Boys Fail . . . . . . . . . . . . . . . . . . . .22
Boyan, Lee . . . . . . . . . . . . . . . . .29
Edwards, Kenneth W. . . . . . . . . .29
Heagney, Joseph . . . . . . . . . . . . .28
Wiki Management . . . . . . . . . . . . . . . . .26
Bradberry, John . . . . . . . . . . . . .30
Emerson, Brian . . . . . . . . . . . . .26
Hedges, Kristi . . . . . . . . . . . . . .20
Winning Factor, The . . . . . . . . . . . . . . .26
Branham, Leigh . . . . . . . . . .24, 25
Ennico, Cliff . . . . . . . . . . . . . . . .24
Hoevemeyer, Victoria A. . . . . . . . .25
Braun, David . . . . . . . . . . . . . . .22
Evans, Vaughan . . . . . . . . . . . . .30
Holland, R. William . . . . . . . . . .20
Bright, Deb . . . . . . . . . . . . . . . .21
Evenson, Renee . . . . . . . . . .20, 22
Hoover, John . . . . . . . . . . . . . . .25
Writing Effective
Policies and Procedures . . . . . . . . . . . .24
Brown, Paul B. . . . . . . . . . . . . . .21
Everly, Jr., George S. . . . . . . . . . .11
Hoque, Faisal . . . . . . . . . . . . . . .22
Your Own Terms . . . . . . . . . . . . . . . . . .10
Brynie, Faith Hickman . . . . . . . .29
Falcone, Paul . . . . . .23, 24, 25, 26
Horrell, Ed . . . . . . . . . . . . . . . . .22
Your Successful Career

as a Mortgage Broker . . . . . . . . . . . . . .29
Brynteson, Richard . . . . . . . . . . .30
Fayer, Michael D. . . . . . . . . . . . .29
Hunter, Mark . . . . . . . . . . . . . . .29
Burrows III, Robert P. . . . . . . . . .28
Feigon, Josiane Chriqui . . . . . . . .29
Hurd, Holly . . . . . . . . . . . . . . . . .6
Your Successful Real Estate Career . . . .29
Cabanis-Brewin, Jeannette . . . . .28
Feola, Becky . . . . . . . . . . . . . . . .8
Inghilleri, Leonardo . . . . . . . . . . .22
Campbell, Nancy J. . . . . . . . . . . .24
Ferraro, Jack . . . . . . . . . . . . . . .28
Jacobelli, Frank . . . . . . . . . . . . .27
Caroselli, Marlene . . . . . . . . . . . .25
Fields, Edward . . . . . . . . . . . . . .22
Jaffe, Sam . . . . . . . . . . . . . . . . .24

Jain, Piyanka . . . . . . . . . . . . . . .25
Working Longer . . . . . . . . . . . . . . . . . . .30

World Gone Social, A . . . . . . . . . . . . . . .23
AUTHOR INDEX
Castle, Jill . . . . . . . . . . . . . . . . . .4
Filipczak, Bob . . . . . . . . . . . . . .25
Agnew, Tom . . . . . . . . . . . . . . . .25
Charney, Cy . . . . . . . . . . . . .21, 30
Finnegan, Richard P. . . . . . . . . . .16
Jamieson, David . . . . . . . . . . . . .23
Ahlstrand, Bruce . . . . . . . . . . . .25
Cherry, Paul . . . . . . . . . . . . . . . .29
Finney, Martha I. . . . . . . . . . . . .23
Jamieson, David W. . . . . . . . . . . .25
Alexander, Roy . . . . . . . . . . . . . .20
Christensen, Mary . . . . . . . . . . . .26
Fishel, Anne K. . . . . . . . . . . . . .27
Jayaraman, Lakshmi . . . . . . . . . .25
Alleman, Glen B. . . . . . . . . . . . .28
Christensen, Wayne . . . . . . . . . .26
Fitz-enz, Jac . . . . . . . . . . . . . . .23
Jensen, Peter . . . . . . . . . . . . . . .26
Allen, Lawrence L. . . . . . . . . . . .24
Christopher, Darlene . . . . . . . . . .30
Fleming, Noah . . . . . . . . . . . . . .26
Johnson, Larry . . . . . . . . . . . . . .25
Allen, Scott J. . . . . . . . . . . . . . .24
Clardy, Alan . . . . . . . . . . . . . . . .30
Fotopulos, Dawn . . . . . . . . . . . . .22
Johnson, Lisa . . . . . . . . . . . . . . .26
Alphonso, Andre . . . . . . . . . . . . .21
Cobb, Jeff . . . . . . . . . . . . . . . . .30
Fox, Scott . . . . . . . . . . . . . . . . .24
Johnson, Meagan . . . . . . . . . . . .25
Alston, Rennie . . . . . . . . . . . . . .24
Cohen, William A. . . . . . . . . .21, 26
Francis, Colleen . . . . . . . . . . . . .29
Joseph, Jim . . . . . . . . . . . . . . . .26
Applegate, Jill . . . . . . . . . . . . . .22
Coine, Ted . . . . . . . . . . . . . . . . .23
Frisch, Michael . . . . . . . . . . . . .25
Justice, Tom . . . . . . . . . . . . . . . .25
Arden, Ron . . . . . . . . . . . . . . . .30
Coleman, Edward . . . . . . . . . . . .21
Fritz, Roger . . . . . . . . . . . . . . . .20
Kaen, Fred R. . . . . . . . . . . . . . . .22
Arthur, Diane . . . . . . . . . . . . . . .23
Collins, Rod . . . . . . . . . . . . . . . .26
Fromm, Jeff . . . . . . . . . . . . .14, 27
Karinch, Maryann . . . . . . . . . . . .23
Asherman, Ira G. . . . . . . . . . . . .30
Conway, Kathy . . . . . . . . . . . . . .30
Galbraith, Jay . . . . . . . . . . . . . . .25
Karsh, Brad . . . . . . . . . . . . . . . .25
Au, Sara . . . . . . . . . . . . . . . .9, 27
Cook, Thomas A. . . . . . . . . . . . .24
Gallagher, Richard S. . . . . . .21, 22
Katcher, Bruce L. . . . . . . . . . . . .21
Babbitt, Mark . . . . . . . . . . . . . . .23
Cooke, Robert . . . . . . . . . . . . . .23
Gamble, Michael . . . . . . . . . . . .29
Kates, Amy . . . . . . . . . . . . . . . .25
Baber, Anne . . . . . . . . . . . . . . . .21
Cooper, Scott . . . . . . . . . . . . . . .23
Gamble, Teri . . . . . . . . . . . . . . .29
Kay, Andrea . . . . . . . . . . . . . . . .21
Bacon, Terry R. . . . . . . .21, 23, 27
Coughlin, Dan . . . . . . . . . . . . . .25
Garton, Christie . . . . . . . . . . . . .27
Kayser Kirkpatrick, Wendy . . . . . .30
Bade, Donna L. . . . . . . . . . . . . .24
Crilly, William M. . . . . . . . . . . . .22
Geltman, Joani . . . . . . . . . . . . . .28
Kendrick, Tom . . . . . . . . . . .19, 28
Baker, William F. . . . . . . . . . . . .24
Curtin, Steve . . . . . . . . . . . . . . .22
Gloor, Peter . . . . . . . . . . . . . . . .23
Kiernan, Matthew J. . . . . . . . . . .23
Baldoni, John . . . . . . . . . . . . . . .24
Daniels, Lawrence J. . . . . . . . . . .30
Goldman, Jeremy . . . . . . . . . . . .26
Kildow, Betty A. . . . . . . . . . .27, 28
Barner, Robert W. . . . . . . . . . . . .25
Davidds, Yasmin . . . . . . . . . . . . .10
Goldsmith, Marshall . . . . . . . . . .24
Kim, Myung Oak . . . . . . . . . . . . .24
Barretta, Jackie . . . . . . . . . . . . .30
Davis, Kevin . . . . . . . . . . . . . . . .29
Goodman, John A. . . . . . . . . . . .22
King, Dan E. . . . . . . . . . . . . . . .20
Barton Rabe, Cynthia . . . . . . . . .25
Davis, Sid . . . . . . . . . . . . . . . . .28
Gorrell, Paul . . . . . . . . . . . . . . . .25
King, Emily . . . . . . . . . . . . . . . .23
Beirne, Mike . . . . . . . . . . . . . . .29
de Jong, Rob-Jan . . . . . . . . . . . .24
Goulston, Mark . . . . . . . . . . . .7, 21
Kirkpatrick, James D. . . . . . . . . .30
Belew, Shannon . . . . . . . . . . . . .29
Dennis, Donna J. . . . . . . . . . . . .24
Graber, Jim . . . . . . . . . . . . . . . .23
Koletar, Joseph W. . . . . . . . . . . .21
Belker, Loren B. . . . . . . . . . . . . .25
Deurlein, Rebecca . . . . . . . . . . .28
Grashina, Marina N. . . . . . . . . . .28
Komisarjevsky, Chris . . . . . . . . . .23
Bell, Chip R. . . . . . . . . . . . . . . .22
Devor, Jan . . . . . . . . . . . . . . . . .27
Grbavac, Richard . . . . . . . . . . . .26
Koprince, Steven J. . . . . . . . . . . .30
Bender, Mark . . . . . . . . . . . . . . .20
DiJulius, John R. . . . . . . . . . . . .22
Grimme, Don . . . . . . . . . . . . . . .26
Korschun, Daniel . . . . . . . . . . . .17
Bennett, Scott . . . . . . . . . . . . . .20
Dilenschneider, Robert L. . . . . . .26
Grimme, Sheryl . . . . . . . . . . . . .26
Kotler, Philip . . . . . . . . . . . . .3, 26
Bennington, Emily . . . . . . . . . . .21
Dinsmore, Paul C. . . . . . . . . . . . .28
Grote, Dick . . . . . . . . . . . . .25, 26
Kral, Ronald . . . . . . . . . . . . . . . .22
Berges, Steve . . . . . . . . . . . . . . .28
Dobson, Michael S. . . . . . . . . . . .20
Grover, Sean . . . . . . . . . . . . . . . .4
Krames, Jeffrey A. . . . . . . . . . . .24
Berman, Jeff . . . . . . . . . . . . . . .28
Donnolo, Mark . . . . . . . . . . . . . .29
Gustavson, Paul . . . . . . . . . . . . .30
Kuczala, Mike . . . . . . . . . . . . . .16
Berman, Paula K. . . . . . . . . . . . .28
Donohoe, Patricia A. . . . . . . . . . .20
Habib, Mohsin . . . . . . . . . . . . . .28
Kurian, George Thomas . . . . . . . .25
Bernstein, Aimee . . . . . . . . . . . .20
Dowell, William . . . . . . . . . . . . .24
Hahn, Fredrick . . . . . . . . . . . . . .28
Kusy, Mitchell . . . . . . . . . . . . . .24
Beshara, Tony . . . . . . . . . . .20, 21
Dowis, Richard . . . . . . . . . . . . . .21
Hampton, John J. . . . . . . . . .20, 22
Lambert, Jonamay . . . . . . . . . . .30
Bidou, Ann . . . . . . . . . . . . .10, 20
Downey, Diane . . . . . . . . . . . . . .25
Hanan, Mack . . . . . . . . . . . . . . .29
Lampel, Joseph . . . . . . . . . . . . .25
Birkel, Damian . . . . . . . . . . . . . .21
Dwyer, Paul . . . . . . . . . . . . . . . .28
Handshaw, Dick . . . . . . . . . . . . .30
Langford, Beverly . . . . . . . . . . . .20
Bleeke, Nancy . . . . . . . . . . . . . .29
Earnest, Peter . . . . . . . . . . . . . .23
Hare, Bill . . . . . . . . . . . . . . . . . .23
Lauchman, Richard . . . . . . . . . .21
Blumenthal, Ira . . . . . . . . . . . . .20
Ebenstein, Donny . . . . . . . . . . . .21
Harrington-Mackin, Deborah . . . .30
Lavigna, Robert J. . . . . . . . . . . . .25
Bolstorff, Peter . . . . . . . . . . . . . .28
33

Learned, Andrea . . . . . . . . . . . . .26
Myers, Selma . . . . . . . . . . . . . . .30
Rothwell, William J. . . . .23, 25, 30
Tobin, Daniel R. . . . . . . . . . . . . .25
Lederman, Michelle Tillis . . . . . .20
Myles, Tamara . . . . . . . . . . . . . .20
Royal, Cathy . . . . . . . . . . . . . . . .23
Toister, Jeff . . . . . . . . . . . . . . . .22
Lee, Michael . . . . . . . . . . . . . . .27
Nagler, JoAnneh . . . . . . . . . . . . .27
Royal, Mark . . . . . . . . . . . . . . . .25
Topchik, Gary S. . . . . . . . . . . . . .25
Lee, Robert . . . . . . . . . . . . . . . .25
Newell, Michael W. . . . . . . . . . . .28
Rubin, Stacey H. . . . . . . . . . . . .27
Toporek, Adam . . . . . . . . . . . . . . .2
Leibman, Pete . . . . . . . . . . . . . .21
Newman, David . . . . . . . . . . . . .26
Russell, Doug . . . . . . . . . . . . . . .28
Topp, Elizabeth . . . . . . . . . . . . .27
Lewis, Keami D. . . . . . . . . . . . . .30
Nick, Michael J. . . . . . . . . . . . . .29
Ryckman, Pamela . . . . . . . . . . . .21
Townsend, Maya . . . . . . . . . . . . .23
Liff, Stewart . . . . . . .21, 25, 26, 30
Nickerson, Pat . . . . . . . . . . . . . .20
Sachs, Randi T. . . . . . . . . . . . . .26
Lipkin, Nicole . . . . . . . . . . . . . .26
Nie, Winter . . . . . . . . . . . . . . . .24
Sain, Laurie . . . . . . . . . . . . . . . .25
Tracy, Brian . . . . .12, 20, 21, 23, 24,

. . . . . . . . . . . . 25, 26, 27, 29, 30
Livermore, David . . . . . . . . .14, 23
Nightingale, Deborah J. . . . . . . . .23
Salacuse, Jeswald W. . . . . . . . . .23
Tracy, Michael . . . . . . . . . . . . . .29
Livoti, Carol . . . . . . . . . . . . . . . .27
Nolan-Brown, Patricia . . . . . . . . .30
Salmon, William A. . . . . . . . . . . .26
Tripp, Rob . . . . . . . . . . . . . . . . .23
Loehr, Anne . . . . . . . . . . . . . . . .26
OMalley, Michael . . . . . . . . . . . .24
Sant, Tom . . . . . . . . . . . . . . . . .21
Ullmen, John . . . . . . . . . . . . . . .21
Lorimer, Sally E. . . . . . . . . . . . . .29
Olefson, Shari . . . . . . . . . . . . . .27
Sartain, Libby . . . . . . . . . . . . . .23
Upshaw, Lynn B. . . . . . . . . . . . .27
Luecke, Richard A. . . . . . . . .20, 27
Orbach, Benjamin . . . . . . . . . . . .27
Schroeder, Bernhard . . . . . . . . . .30
Valek, Lynne . . . . . . . . . . . . . . . .23
Luther, William M. . . . . . . . . . . .26
Page, Susan . . . . . . . . . . . . . . . .28
Schwartz, Matthew . . . . . . . . . . .29
van Rijmenam, Mark . . . . . . . . . .22
Lynn, Adele B. . . . . . . . .20, 25, 26
Pagnoni, Laurence A. . . . . . . . . .22
Schweikart, Larry . . . . . . . . . . . .23
Van Rooy, David L. . . . . . . . . . . .21
Lytle, Chris . . . . . . . . . . . . . . . .29
Palmer, Kimberly . . . . . . . . . . . .30
Scott, David T. . . . . . . . . . . . . . .27
VanAuken, Brad . . . . . . . . . . . . .26
Mackenzie, Alec . . . . . . . . . . . . .20
Papke, Edgar . . . . . . . . . . . . . . .26
Scott, Gini Graham . . . . . . . . . . .30
VanGundy, Arthur B. . . . . . . . . . .25
Mackin, Deborah . . . . . . . . . . . .30
Patterson, James G. . . . . . . . . . .27
Segar, Michelle L. . . . . . . . . . . . . .5
Vassallo, Philip . . . . . . . . . . . . . .21
Martin, Dick . . . . . . . . . . . . .23, 27
Patterson, Philana . . . . . . . . . . .20
Seglin, Jeffrey L. . . . . . . . . . . . .21
Veloso, Maria . . . . . . . . . . . . . . .27
Matias, Linda . . . . . . . . . . . . . . .20
Patzer, Gordon . . . . . . . . . . . . . .22
Seidman, Dan . . . . . . . . . . . . . .29
Vidler, Marissa . . . . . . . . . . . . . .14
Matsumura, Molleen . . . . . . . . . .27
Paul, Andy . . . . . . . . . . . . . . . . .29
Seidman, William . . . . . . . . . . . .26
Vielmetter, Georg . . . . . . . . . . . .24
Mattone, John . . . . . . . . . . .23, 24
Pauwels, Koen . . . . . . . . . . . . . .26
Seifert, Dirk . . . . . . . . . . . . . . . .28
Viets, Annie . . . . . . . . . . . . . . . .23
Mautz, Scott . . . . . . . . . . . . . . . .2
Payant, Richard P. . . . . . . . . . . .27
Sell, Yvonne . . . . . . . . . . . . . . . .24
Vincent, Laurence . . . . . . . . . . . .26

Vogel, Judy . . . . . . . . . . . . . . . .23
Mazin, Rebecca . . . . . . . . . . . . .23
Performance Research
Associates . . . . . . . . . . . . . . . . .22
Sharma, Puneet . . . . . . . . . . . . .25
McArdle, Geri . . . . . . . . . . . . . . .30
Sheetz-Runkle, Becky . . . . . . . . .30
Vogelsang, John . . . . . . . . . . . . .23
McArthur, Sarah . . . . . . . . . . . . .24
Perkins, Dennis N.T. . . . . . . .24, 25
Sherman, Andrew J. . . . . . . .22, 23
Waisman, Charlotte S. . . . . . . . . .30
McConnell, John H. . . . . . . . . . .23
Pettingell, Margaret . . . . . . . . . .25
Short, Kevin M. . . . . . . . . . . . . .30
Walkup, Renee P. . . . . . . . . . . . .29
McCormack, Dennis K. . . . . . . . .11
Phillips, Jack J. . . . . . . . . . . . . .19
Silverman, George . . . . . . . . . . .27
Wallace, Michael . . . . . . . . . . . .27
McCormick, Jim . . . . . . . . . . . . .25
Phillips, Joseph . . . . . . . . . . . . .28
Simmons, Annette . . . . . . . . . . .10
Ward, Dan L. . . . . . . . . . . . . . . .23
McCormick, Neil . . . . . . . . . . . . .23
Phillips, Patricia Pulliam . . . . . . .19
Sinha, Prabhakant . . . . . . . . . . .29
Watson, Lynn A. . . . . . . . . . . . . .27
McGowan, Dale . . . . . . . . . . . . .27
Pierson Doti, Lynne . . . . . . . . . . .23
Smith, Mike . . . . . . . . . . . . . . . .27
Wauson, Jennifer . . . . . . . . .20, 21
McIntosh, Perry . . . . . . . . . . . . .20
Pietrucha, Frank J. . . . . . . . . . . .21
Smith, Paul . . . . . . . . . . . . .21, 27
Waymon, Lynne . . . . . . . . . . . . .21
McKee, Sandra . . . . . . . . . . . . . .29
Pinkett, Randal . . . . . . . . . . . . .20
Smith, Shawn . . . . . . . . . . . . . .23
Weasel, Lisa H. . . . . . . . . . . . . .29
McWhorter Sember, Brette . . . . .28
Price, Darlene . . . . . . . . . . . . . .21
Snyder, Adam . . . . . . . . . . . . . . .21
Webber, Lawrence . . . . . . . . . . .27
Melnick, Sharon . . . . . . . . . . . . .20
Pugh, David G. . . . . . . . . . . . . . .21
Solomon, Micah . . . . . . . . . . . . .22
Weinberg, Mike . . . . . . . . . . . . .29
Meola, Debbie . . . . . . . . . . . . . .24
Pushies, Fred . . . . . . . . . . . . . . .12
Soupios, M. A. . . . . . . . . . . . . . .24
Weiss, Donald H. . . . . . . . . . . . .23

Welker, Grant S. . . . . . . . . . . . . .17
Mersino, Anthony . . . . . . . . . . . .28
Putzier, John . . . . . . . . . . . . . . .25
Spitzer, Dean R. . . . . . . . . . . . . .23
Metskas, Amanda . . . . . . . . . . . .27
Raia, Kelly . . . . . . . . . . . . . . . . .24
Spokus, Diane . . . . . . . . . . . . . .30
Whiteman, Lily Madeleine . . . . . .21
Metzger, Karen L. . . . . . . . . . . . .25
Raines, Claire . . . . . . . . . . . . . . .25
Srinivasan, Jayakanth . . . . . . . . .23
Whitmire, Richard . . . . . . . . . . .22
Miller, Andrew . . . . . . . . . . . . . .26
Reaser, Joel . . . . . . . . . . . . . . . .30
Stanley, Colleen . . . . . . . . . . . . .29
Williams, E. Freya . . . . . . . . . . . .15
Miller, Brian Cole . . .18, 25, 26, 30
Reed, David . . . . . . . . . . . . .28, 29
Stavinoha, Peter L. . . . . . . . . .9, 27
Williams, Taffy . . . . . . . . . . . . . .30
Miller, William Skip . . . . . . . . .29
Reilly, Edward . . . . . . . . . . . . . .25
Steiner, Naomi . . . . . . . . . . . . . .27
Williams, Todd C. . . . . . . . . . . . .28
Mills, Harry . . . . . . . . . . . . . . . .27
Reinhard, Michael . . . . . . . . . . .28
Sterns, Harvey . . . . . . . . . . . . . .30
Wilson, Jerry S. . . . . . . . . . . . . .20
Minahan, Matt . . . . . . . . . . . . . .23
Richman, Larry . . . . . . . . . . . . . .28
Stroman, James . . . . . . . . . . . . .20
Wilson, Kevin . . . . . . . . . . . .20, 21
Mintzberg, Henry . . . . . . . . . . . .25
Rivenburgh, Diana . . . . . . . . . . .23
Strouse, Douglas A. . . . . . . . . . .11
Wingard, Jason . . . . . . . . . . . . . .30
Moran, Sheila . . . . . . . . . . . . . . .22
Robinson, Jeffrey . . . . . . . . . . . .20
Surdak, Christopher . . . . . . . . . .22
Winter, Ruth . . . . . . . . . . . . . . . .8
Morgan, Peggy Lou . . . . . . . . . . .27
Robinson, Jeremy . . . . . . . . . . . .25
Tabuchi, Sensei Grant . . . . . . . . .27
Withers, Bill . . . . . . . . . . . . . . . .30
Morris, Rick A. . . . . . . . . . . . . . .28
Rocha, Luiz . . . . . . . . . . . . . . . .28
Tan, Winston . . . . . . . . . . . . . . .23
Wolk, Claudine . . . . . . . . . . . . . .27
Mortensen, Kurt W. . . . . . . . .20, 27
Rodgers, Mark . . . . . . . . . . . . . . .6
Templin, Courtney . . . . . . . . . . .25
Wright, Vonda . . . . . . . . . . . . . . . .8
Mourdoukoutas, Panos . . . . . . . .24
Rogers, Stephen C. . . . . . . . . . . .28
Thomas, Ann . . . . . . . . . . . . . . .22
Wylde, Jim . . . . . . . . . . . . . . . . .21
Mullen, David J. . . . . . . . . . . . . .22
Roper, Kathy O. . . . . . . . . . . . . .27
Thomas, R. Roosevelt . . . . . . . . .23
Zemke, Ron . . . . . . . . . . . . .22, 25
Muller, Max . . . . . . . . . . . . .26, 28
Rose, Jeff . . . . . . . . . . . . . . . . .27
Thompson, Mark . . . . . . . . . . . . .23
Zichy, Shoya . . . . . . . . . . . .20, 21
Murphy, Martin . . . . . . . . . . . . . .26
Rosemarin, Judy . . . . . . . . . . . . .25
Thomsett, Michael C. . . . . . . . . .28
Zofi, Yael . . . . . . . . . . . . . . . . . .26
Murphy, Tom . . . . . . . . . . . . . . .22
Rosenbaum, Robert . . . . . . . . . .28
Tjahjana, Lia . . . . . . . . . . . . . . .28
Zoltners, Andris A. . . . . . . . . . . .29
Roth, Ken . . . . . . . . . . . . . . . . .28
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AMACOM, a division of American Management Association,

How Managers Can Motivate by Creating Meaning

ow many people find a sense of purpose in their jobs? Unfortunately, studies

MARCH 2015 Management

$3-billion division. He is also a speaker and consultant on meaning-making leadership.

It takes a hero to go above and beyond for customers.

Be Your Customers Hero

Real-World Tips & Techniques for the Service Front Lines

A sweeping analysis of capitalisms challenges

Real Solutions for a Troubled Economic System

ith the fall of the Berlin Wall, one economic model

National print campaign targeting business,

APRIL 2015 Economics

When Kids Call the Shots

JUNE 2015 Parenting

Fuel the performance of your young athlete.

Eat Like a Champion

Performance Nutrition for Your Young Athlete

JULY 2015 Parenting / Health

A contributor to SportingKid magazine, a representative to the Youth Sports Safety Alliance,

No painno gainno more.

How the Simple Science of Motivation

We really do want to be healthy and fit, but were overwhelmed

National print campaign

JUNE 2015 Fitness

The Subtle Science of Getting Your Way

Paperback 6 x 9 240 pages

No babysitter. No funding. No problem.

From Idea to Income in Just 12 Weeks

AUGUST 2015 Small Business &

Paperback 6 x 9 256 pages

The bestseller on how to reach anyone

Discover the Secret to Getting Through to Absolutely Anyone

Just Listen has helped tens of thousands of people tear down

National print campaign

Paperback 6 x 9 256 pages

MARK GOULSTON (Los Angeles) is a business advisor, consultant, coach,

Hardcover edition: 978-0-8144-1403-3

MARCH 2015 Business Self-Help

AUGUST 2015 Fitness

A roadmap for caregivers everywhere.

The Eldercare Consultant

Your Guide to Making the Best Choices Possible

From tantrums to talking back

Simple Strategies for Handling Common Behavior Problems

ll children test boundaries (and sometimes your patience).

National print campaign

APRIL 2015 Parenting

Paperback 6 x 9 256 pages

dad and a pediatric neuropsychologist in the Center for Pediatric

Your Own Terms

A Womans Guide to Taking Charge of Any Negotiation

hen it comes to negotiation, there is an ugly double standard. As women, if we

AUGUST 2015 Business / Negotiating

Whats your story?

Whoever Tells the Best Story Wins

What separates the best from the rest?

Develop the Resilience You Need to Succeed

National print campaign with additional outreach to

Whatever your profession, todays demanding world calls for a

Psychiatry and Behavioral Sciences at Johns Hopkins University

AUGUST 2015 Business Self-Help

POCKET-SIZED, BUT POWERFUL