STEPHEN BEAUMONT

920-917-3590 stephen@stephenbeaumont.com
http://www.linkedin.com/in/sjbeaumont
www.stephenbeaumont.com

HOSPITALITY EXECUTIVE and CONSULTANT

MULTI-PROPERTY, LUXURY HOTELS, GOLF, SPA AND RANCH RESORTS, PRIVATE CLUBS,
Multicultural operations, new business initiatives, strategic and capital planning, project management, property
openings, training, organizational development, and financial turnarounds
International business leader with diverse entrepreneurial experience growing and enhancing luxury hotels, resorts and
destinations through the transformation of corporate culture. Sound track record of increasing sales and profitability by
driving engagement of all levels of staff, setting high performance standards to deliver world-class service and developing
unique guest experiences to earn brand loyalty. Applies sound fiscal management skills to reach organizational profit and
budgetary goals. Certified Wine Educator with particular talents in food and beverage, lodging operations, sales and
marketing, leadership development, property openings, technology, and guest service training. Excellent ability to attract,
recruit, mentor and grow top talent. Tirelessly drives continuous improvement to all processes and programs. Diplomatic
and charismatic ambassador with ability to develop and serve a discriminating clientele.
Additional business
characteristics include:
MBTI Certified Practitioner
US/UK Citizen and Canadian Permanent Resident

Specialist - Emotional Intelligence

Fluent in French, conversant in German and Italian

PROFESSIONAL EXPERIENCE
IMMERSIVE COMMUNICATION, Ontario, Canada
Boutique training, development and consultancy practice, specializing in the independent sector of the hospitality industry.
Owned by Stephen Beaumont, Immersive Communication started in 1999 as a marketing and multimedia production
company working with luxury hotels and resorts in UK, USA and Canada as well as a project with the Government of
Canada's Department of Fisheries and Oceans.
Since its inception, Immersive Communication has morphed into an innovative training and development company that
uses innovative technology to enhance its learning and efficacy, especially with mobile apps.

President and Principal Consultant (June 2014 to present)

Develops and facilitates unique training programs that can be used by all levels of staff and management including
signature program, Captain Quality. Certified to deliver Emotional Intelligence programs, Myers-Briggs Type Indicator and
is a Certified Wine Educator. In-depth knowledge and experience of Business Process Management, Leadership
Development and Service Model Creation and Implementation. Part-time professor at Conestoga College Institute of
Advanced Learning in the Hospitality and Business School. Develops mobile apps to complement training courses, and is
an award-winning photographer.

THE RESORT AT PAWS UP, Greenough, Montana

2012-June 2014

Privately owned boutique ranch resort set on 37,000 acres. Lodging comprises 28 luxury timber homes and 30 safari-style
tents set on 5 distinctive campsites along Montanas Blackfoot River. Resort is best known as a pioneer of glamping
(glamorous camping) and for offering one of the most comprehensive menus of adventure activities in the country.
Activities include equestrian, fly fishing, rafting, sporting clays, ATVs, hiking, cattle drives, rappelling, boating, photography
and spa. World class dining in two restaurants, chuck wagons, conference and event facilities, spa and retail all set
against the backdrop of the Mission and Mountains.

Chief Executive Officer (2012 June 2014)

Stephen Beaumont March 2015

Responsible for overall strategic direction, operations, sales, marketing and financial success of unique luxury boutique
ranch resort. Includes finance, lodging, canvas operations, food and beverage, activities, spa, retail, human resources,
training, maintenance, landscaping, fleet, development and construction.

VICTOR INTERNATIONAL, Michigan and British Virgin Islands

2011-2012

Privately-owned development and hospitality corporation with diverse properties in USA and the Caribbean, including Bay
Harbor and Turtle Creek in Michigan, Biras Creek Resort, Yacht Club Costa Smeralda (VG) and Oil Nut Bay in British
Virgin Islands. Interests include housing communities, hotels, spas, golf courses, yacht clubs, equestrian and marinas.

Vice President - Hospitality (2011-2012)

Directed all lodging, food and beverage, marina, water sports, planning, and marketing activities for boutique Relais et
Chateaux hotel, Biras Creek Resort, and Oil Nut Bay, a prestigious multi-million dollar housing, beach club, rental
management and resort development in British Virgin Islands.

KOHLER COMPANY, Kohler, Wisconsin

2001-2011

Vice President - Lodging (2006-2011)

Directed all lodging, food and beverage and sales activities for international plumbing companys hospitality division - up
to 18 entities, including hotels, restaurants, private clubs and clubhouses in Wisconsin and St. Andrews, Scotland.
Revenue responsibility of up to $50M. Managed six direct reports, and up to 1,200 employees in peak season.

Hotels/Clubs

Restaurants

The American Club (240 rooms, 5Diamond 5 Star)

Immigrant Room, Wisconsin Room,

Greenhouse, Horse and Plow

Inn on Woodlake (121 rooms, 3Diamond)

Cucina, Craverie, Brewed Awakenings

Old Course Hotel (144 rooms, 5-Star)

Road Hole Grill, Sands, Jigger Inn, The Duke's

Riverbend (31 rooms)

Blackwolf Run, Whistling Straits, Take 5 Cafe

Increased 2006 revenue at The American Club by 12% and net income by over 100% while improving staff
morale and engagement and implementing a culture of sales.
Spent 9 months as GM of The Old Course Hotel Golf Resort and Spa (5-stars) in St. Andrews, Scotland while
recruiting a Managing Director for the UK operations. Increased 2007 revenue by 14% and net income by 43%
over prior year, while increasing staff morale and hosting the first Womens British Open Championship ever held
in St. Andrews. Won Scottish Hotel of the Year and Best Golf Resort awards.
Created and launched company-wide service model, Gracious Hospitality by D.E.S.I.G.N.
Hosted 2007 USGA Senior Open at Whistling Straits.
Led search team with VP-Mergers and Acquisitions for a new resort development opportunity, traveling to Europe,
Central America, Asia, North Africa, Mexico and Caribbean. Performed feasibility studies and created multiple
business plans.
Chair of the annual Kohler Food and Wine Experience, with over 100 ticketed events attracting over 7000 visitors.
Riverbend won Golf Odyssey Lodging Experience of the Year in 2008
Reduced 2009 operating expenses by over 15% to minimize profit erosion following economic downturn while still
improving guest satisfaction and associate engagement scores.
Managed the complete renovation of Inn on Woodlake in 2008, 109 guest rooms at The American Club and
Cucina restaurant in 2010. Increased guest satisfaction scores to 94% and achieved highest Gallup engagement
scores in Kohler Co. Hosted PGA Championship at Whistling Straits.
American Club voted #1 Golf Resort in North America in 2010 by Cond Nast Traveler and retained its AAA 5diamond status for 25th consecutive year. Trained all staff to achieve Forbes 5 th star gained in 2011

General Manager - Riverbend (2001-2006)

Opening General Manager of exclusive private membership club with annual revenues of $4m, membership of 300 and
initiation deposit of $100k.
Stephen Beaumont March 2015

Hired all staff for the opening of the club within a period of 6 weeks. Trained staff in multiple skills to optimize
efficiency while membership grew. Launched Captain Quality program.
Formed relationship with Skibo Castle in Scotland for reciprocal tournaments following September 11th, 2001
when membership sales were challenging.
Hosted 2004 PGA Championship at Whistling Straits and increased memberships to 175.

IMMERSIVE COMMUNICATION, Waterloo, Ontario, Canada

1999-2001

Multimedia production, marketing and training company producing interactive CD-ROMs and virtual tours for hotels and
resorts internationally. Also created content for Government of Canada.

President (1999-2001)
Co-owner of company, responsible for sales, content creation, photography, video, audio, computer graphics and
programming.
Created high-resolution panoramic virtual tours for resorts in USA, Canada and UK in addition to website
development and marketing materials.
Created electronic training materials for use by hotels and resorts
Created multimedia kiosks for Government of Canada, Department of Fisheries and Oceans.

KESWICK HALL, Charlottesville, Virginia

1994-1999

Country House Hotel and private golf club on 630-acre estate owned by Sir Bernard Ashley.

General Manager (1994-1999)

Full operational and financial responsibility for the boutique hotel. Commenced 12 months after the opening and built up
the operation and sales, including hiring and training staff and creating all SOPs.
1999 voted 6th Best Small Hotel in the World in Cond Nast Readers Poll.
Chairman of Keswick Homeowners Association and Design Review Board.
Captain Quality Program selected as an Industry Best Practice by Cornell University.

HALEYS HOTEL AND RESTAURANT, Leeds, Yorkshire, UK

1990-1994

Privately owned boutique town-house hotel and restaurant.

General Manager (1990-1994)

Opened the hotel and then full operational and financial responsibility, reporting to the owner who had no background in
hospitality.
Awarded Best New Hotel in the North of England and 3 AA rosettes in first year of operation.
Created innovative Captain Quality Program that has been used in all successive positions.
Co-owned a high street delicatessen selling products produced in the hotel kitchens.

OLD SWAN HOTEL, Harrogate, Yorkshire, UK

1987-1990

Conference oriented 165-room hotel owned by Norfolk Capital Hotels.

Deputy General Manager (1987-1990)

Daily operational responsibility for the entire 4-star hotel with 10 direct reports.

GARDEN HOUSE HOTEL, Cambridge, UK

1983-1987

Privately owned 4-star city hotel

Food and Beverage Manager (1983-1987)

Responsible for the food, beverage and banquet functions of the entire hotel.
Winner of Mouton Menu Competition.

THE SAVOY HOTEL COMPANY, London, UK

1977-1983

Luxury London hotel group including The Savoy, The Connaught, Claridges and The Berkeley.

Management Trainee (1977-1983)

Stephen Beaumont March 2015

Vocational training program with practical experience gained in all departments of the hotels including culinary, food and
beverage service, front of house, back of house, accounting and purchasing.
1981-1982 one year spent at the Lausanne Palace Hotel, Lausanne, Switzerland.

EDUCATION
HCIMA Diploma in Hotel, Catering and Institutional Management
Westminster College, London, UK

PROFESSIONAL DEVELOPMENT
Certified Wine Educator, Society of Wine Educators, Washington DC, 2004
Certified Specialist of Wine, Society of Wine Educators, Washington DC, 2003
Certified Emotional Intelligence Trainer and Assessor, Six Seconds, Palo Alto CA, 2005
Myers-Briggs Type Indicator (MBTI) Steps I and II Certified, 2014
Six Sigma - Yellow Belt 2004

LANGUAGES
English mother tongue
French high degree of fluency
German, Italian - basic

PROFESSIONAL AFFILIATIONS
President Elect of Sheboygan Chamber of Commerce 2011
Member, International Food and Wine Association since 2004
Wine Columnist for Wisconsin Golfer Magazine 2006-2015
Member, Society of Wine Educators since 2003

Stephen Beaumont March 2015