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Report
Diploma in Accountancy - DAT
December 2012 Session
Politeknik Kota Kinabalu (PKK)
Sabah
RESEARCH COMMITTEE
NAME
Wan Mohamad Nasir bin Wan Abdul Rahman
Norehan bt Md Shariff
Dalinah @ Dulimah Banting
POSITION
Director
Deputy Director (Academic)
Head of Department
NAME
Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)
Dr Suzan binti Impak
Azman B Talib
Farah Asyikin Abd Rahman
Shalizan B. Kadir
Norzila Salim
Halina Binti Hamid
Alester G Jakuil
Grace Jennifer Philip
Cynthia Nicholas
Julkifli bin Awang Besar
Bahril bin Balli
ABSTRACT
2
The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions
of various aspects of programmes and services offered and to identify areas where
improvements may be needed in the Department of Accountancy (JP), Politeknik Kota
Kinabalu (PKK). This PES was conducted on 40 final semester students, graduating from
Department of Accountancy (DAT). They were the first Cohort whose intake was in June
2010. The survey questionnaire had five main sections: respondents profile; assessment of
overall quality; assessment of skills and knowledge; assessment of Lecturers and Academic
Advisor; and assessment of academic resources and facilities. All the data were analysed
using the Statistical Product and Service Solutions (SPSS) software version IBM SPSS
Statistics 19.0. For the assessment of the overall quality, attribute for teaching and learning
experience was rated 98% with very good and good. Skills and knowledge section was
evaluated by relating the statements with nine items as stated in the Programme Learning
Outcomes (PLO). All the PLOs were marked at least adequate by 99% of the students.
Assessment on lecturers and academic advisor were rated 96% as very good and good. In
terms of academic resources and facilities, the access to Wi-Fi had the highest unsatisfactory
concerned from the respondent whereby 9.2% rated the item as poor and 16.1% as
marginal.
Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic
resources and facilities
1. INTRODUCTION
3
ii.
iii.
communicate effectively both in written and spoken form with colleague, other
professionals and community.
iv.
identify, formulate and provide creative, innovative and effective solution to business
situations.
v.
vi.
vii.
viii.
ix.
2. METHODOLOGY
This survey involved 86 DAT students from December 2012 semester. Students were asked
to fill up the PES questionnaires which were posted online and 100% of them responded.
The respondents were required to evaluate and rate themselves based on 5-Likert Scale
indicated below [5]:
1 = Poor
2 = Marginal
3 = Adequate
4 = Good
5 = Very good
Students satisfaction and acceptance level were determined from the level of the likert scale.
Very good, Good and Adequate indication rate shows the students were satisfied with the
item. While Marginal and Poor indication rate shows the program needs some improvements
and correction.
This online survey was conducted between Marchs until May 2013. The survey
questionnaires were divided into five sections as follows:
i.
ii.
iii.
iv.
v.
The data collected in this survey was processed through Statistical Product and Service
Solutions (SPSS) software version IBM SPSS Statistics 19.0.
The questionnaires were based on students perception on teaching and learning in
PKK, students response on skills and knowledge related to PLOs, students attainment on the
soft skills, students rating for lecturers and academic advisors contribution, students opinion
towards academic resources, overall services and facilities in PKK [6,7]. This assessment
strategy was aligned with the Curriculum Development Cycle - develop-implement-review
as required by the MQA in order to improve the quality of programme. A description of the
survey findings is discussed below.
3. RESULTS
The response from the students were analysed based on the following four criteria:
i.
ii.
iii.
iv.
In Section C: (Skills and Knowledge) the statements have been classified under a particular
PLO so that the data analysis can be done appropriately for accreditation purposes. The
results can be used an indicator to show how well the students have acquired their skills and
knowledge as required in the PLOs of the programme.
3.1 SECTION B: OVERALL QUALITY
Overall Quality was evaluated by relating the students experience with the teaching and
learning environment in PKK. Two survey statements were as follows:
a) What is your impression on the overall quality of curriculum; and teaching and learning
at PKK?
b) To what extent has the quality of teaching and learning in PKK improved since you
were here?
100%
90%
80%
30
38
70%
60%
50%
Responses
40%
30%
53
46
20%
10%
4
3
0%
What is your impression on the overall quality of curriculum and teaching and learning at Politeknik Kota Kinabalu?
Poor
Marginal
Adequate
Good
Very good
For statement (a) (Figure 1), 53 of the respondents (62%) agreed and categorized as
good for the impression on the overall quality of curriculum and teaching and learning at
PKK. The other 30 (35%) responded very good while 4 (5%) expressed as adequate. No
respondent rated for marginal and poor indication.
While for statement (b), 46 (54%) of the respondents agreed that item to what extent
has the quality of teaching and learning in Politeknik Kota Kinabalu improved since you
were here the scale given was good. The other 38 (44%) responded very good while 3
(4%) expressed adequate. No respondent rated for marginal and poor indication.
From the analysis on overall quality, 100% of DAT students were satisfied with the
overall quality for this programme during their study in PKK based on the experience with
the teaching and learning environment.
3.2 SECTION C: SKILLS AND KNOWLEDGE
In assessing the skills and knowledge of the students, the statements had been classified into
nine PLOs as follows:
3.2.1 PLO 1 (Knowledge)
For PLO 1 (Knowledge), four statements were given as follows:
a) I am able to apply knowledge of core discipline courses in my programme.
b) I am able to apply knowledge of specialized courses in my programme.
c) I am able to apply knowledge of elective courses in my programme.
d) I am able to understand the technological applications relevant to my programme of
study.
For statement (a) (Figure 2), I am able to apply knowledge of core discipline courses in
my programme, a total of 41 (48%) respondents rated very good. The other 39 (45%)
respondent selected good while 7 (8%) responded adequate, respectively. For statement
(b) I am able to apply knowledge of specialized courses in my programme, a total of 41
(48%) respondents rated very good. The other 44 (51%) respondent selected good while
2 (2%) responded adequate, respectively.
100%
90%
80%
41
41
33
37
48
44
70%
60%
50%
Responses
40%
30%
39
44
20%
10%
7
6
6
2
0%
I am able to apply knowledge of core discipline courses in my program.
Poor
Marginal
Adequate
Good
Very good
100%
90%
80%
28
37
36
70%
60%
50%
Responses
40%
53
42
30%
47
20%
10%
7
6
4
1
0%
I am able to apply information technology in my program.
Poor
Marginal
Adequate
Good
Very good
11
100%
90%
24
29
80%
35
70%
60%
50%
Responses
54
40%
48
43
30%
20%
10%
10
9
9
0%
I am able to solve problems using methods, tools and skills related to my program.
Poor
Marginal
Adequate
Good
Very good
12
100%
90%
33
34
80%
37
70%
60%
50%
Responses
40%
45
47
40
30%
20%
10%
10
8
7
0%
I am able to understand the role of my work in relation to social or cultural issues.
Poor
Marginal
Adequate
Good
Very good
For PLO 6 assessments, statement (a) (Figure 7), I am able to continuously learn new
skills and knowledge 53 (62%) respondents rated very good. A total of 30 (35%) responded
good while 4 (5%) responded adequate.
Moving to statement (b), the highest rated was for good indicator with 44 (51%)
respondents while 33 (38%) respondents rated very good and 10 (12%) responded
adequate rating.
For statement (c) 28 (33%) respondents rated very good for I am able to learn and
apply new concepts. The other 48 (56%) responded good while 11 (13%) responded
adequate.
Finally for statement (d) I am able to use information resources (databases, libraries,
internet etc), 44 (51%) respondents rated very good. 38 out of 86 (44%) responded good
while 5 (6%) responded adequate. No respondent rated for marginal and poor
indication for all statements under PLO 6.
So under PLO 6 we can summarize that, 100% of DAT students were able to learn
new skills and knowledge and able to use information resources effectively after their study
in PKK.
3.2.7 PLO 7 (Management & Entrepreneurial Skills)
For PLO 7 (Management & Entrepreneurial Skills), two statements were provided as follows:
a) I am able to build/develop my career upon completion of my studies.
b) I am able to develop time management skills.
14
100%
90%
80%
32
39
70%
60%
50%
Responses
40%
30%
47
39
20%
10%
9
8
0%
I am able to build/develop my career upon completion of my studies.
Poor
Marginal
Adequate
Good
Very good
15
100%
90%
80%
70%
43
45
40
40
60%
50%
Responses
40%
30%
20%
10%
4
2
0%
I am able to understand the professional and ethical responsibilities related to my work.
Poor
Marginal
Adequate
Good
Very good
16
29
46
43
36
60%
50%
Responses
40
40%
30%
20%
37
46
40
18
5
4
4
0%
0
0
0
0
I am able to work with individuals from different backgrounds.
10%
Poor
Marginal
Adequate
Good
Very good
For very good rating (Figure 10), statement (a) I am able to work with individuals
from different backgrounds rated by 46 (54%) respondents while statement (b) was rated by a
number of 43 (50%) respondents, statement (c) I am able to work successfully as a leader of
a team by 29 (34%) respondents and statement (d) I am able to function in multidisciplinary
teams rated by 36 (42%) respondents.
On the other hand, statement (a) was rated by 37 (43%) as good, both statement (b)
and (c) was 40 (47%) and statement (d) was 46 (54%) respondents.
Next for adequate rating, only 4 (5%) rated for statement (a) and (b), statement (c)
by 18 (21%) while statement (d) rated by 5 (6%) respondents.
No respondent who rated for marginal and poor indication for all statements.
So under PLO 9 we can summarize that, 100% of DAT students were able to work in
a team successfully and capable of being a leader after finishing their studies in PKK.
60
50
59
53
48
59
23
4
34
3
26
2
26
7
32
7
25
3
Responses
Poor
Marginal
Adequate
Good
Very good
From Figure 11 for the attribute of statement (a), 60 (70%) of the respondents said
that it was very good while 23 (27%) disclosed that it was good. Only 4 (5%) respondent
rated that it was adequate.
For statement (b), 50 (58%) respondents rated it as very good. While 34 (40%)
rated that it was good and 3 (4%) rated it as adequate. For statement (c), 59 (69%) of the
respondents rated as very good and 26 (30%) respondents rated that it was good and rest
2 (2%) respondents rated it as adequate. For statement (d), 53 (62%) of the respondents
rated the feedback as very good, while 26 (30%) stated that it was good and 7 (8%) rated
as adequate. For statement (e), 48 (56%) of the respondents rated it as very good while
32 (37%) rated it as good and 7 (8%) rated it as adequate.
Finally for statement (f) 59 (69%) of the respondents rated it as very good, 25
(29%) of the respondents rated it as good, and only 3 (4%) rated as adequate. No
respondent rated for marginal and poor indication for all six statements under this
section. So 100% of DAT students were satisfied with the contributions of lecturers and
academic advisors during their studies in PKK.
3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES
18
19
From Figure 12 for the statement (a), 36 (42%) of the respondents said that the
operation hours of the library was very good rating, 42 (49%) of the respondents said that
the operation hours of the library was good rating. Next 6 (7%) respondents, rated that it
was adequate, 2 (2%) rated for marginal, and 1 (1%) respondent rated that it was poor.
For statement (b) 14 (16%) of the respondents rated it as very good for the library
collection, while 57 (66%) stated that it was good and 15 (17%) rated as adequate. 1
(1%) rated for marginal and no respondent rated for poor.
Statement (c), 27 (31%) of the respondents rated the services of the HEP staff very
good and 48 (55%) stated that it was good and 10 (12%) as adequate. 1 (1%) rated as
marginal and only 1 (1%) rated as poor.
Moving to statement (d), 30 (35%) of the respondents rated the counselling services
as very good. While 41 (48%) rated that it was good and 15 (17%) rated as adequate. 1
(1%) respondent rated for marginal but no respondent rated for poor.
Next for statement (e), 35 (41%) of the respondents rated the services of the library
staff as very good, 40 (47%) of the respondents rated the services of the library staff as
good and 11 (13%) rated as adequate. 1 (1%) rated for marginal and none for poor.
For statement (f) 31 (36%) of the respondents rated the services of the administration
staff as very good on the other hand 39 (45%) rated it as good. 16 (19%) rated it as
adequate and 1 (1%) rated it as marginal and no respondent rated for poor.
20
Statement (g), 8 (9%) respondents rated it as poor for the Wi-Fi internet services in
PKK. While 14 (16%) rated that it was marginal and 22 (26%) rated as adequate. 33
(38%) rated it as good 10 (12%) rated it as very good.
Next for statement (h), a total of 43 (50%) respondents rated good on the quality of
computer labs. While 16 (19%) rated it as very good and 20 (23%) rated it as adequate.
Only 7 (8%) rated it as marginal and 1 (1%) rated it as poor.
For statement (i) 15 (17%) of the respondents rated the quality of laboratories /
workshops / kitchens as very good and 41 (48%) as good and 24 (28%) rated as
adequate. On the other hand for marginal was 7 (8%) respondent. No rated for poor.
Moving to statement (j), 15 (17%) respondents rated the quality of classrooms as
very good. While 47 (55%) rated it as good and 17 (20%) rated as adequate. Only 7
(8%) rated it as marginal and 1 (1%) rated it as poor.
Finally for statement (k), 21 (24%) respondents rated the quality of sports and
recreational facilities in PKK as very good and 41 (48%) rated it as good. 3 (4%) rated
for marginal and 21 (24%) rated for adequate. Only 1(1%) respondent rated for poor.
Concluding this sections analysis, 94% of DAT students were satisfied with the
academic resources/facilities provided during their study in PKK.
4. CONCLUSION
21
The results of the survey indicated high considerable for Overall Quality of teaching and
learning since 100% students rated as very good, good and adequate measures of
achievement for all the statements. Thus students were satisfied with the overall quality of
teaching and learning in PKK.
Over 99% of graduates agreed that they had achieved the PLOs of the programme.
The data showed majority of students responded between very good to good scale in this
Skills and Knowledge assessment. The rest of the graduates perceived and rated at least
adequate scale for all PLOs (soft-skills and knowledge-skills) acquired by the graduates.
Evaluation of the graduates opinions towards contributions of lecturers and academic
advisors system implemented also showed that graduates were satisfied with the lecturers.
Result showed that 99% of graduates rated very good, good and adequate scale. This
also supports the implementation of OBE in PKK which emphasized for student-centred
learning.
Finally 94% graduates were satisfied with the academic resources and facilities
provided. The most significant item that graduates were not satisfied with was the Wi-Fi
internet access in PKK where 25.3% of them rated for marginal and poor. Insufficient
Wi-Fi coverage around PKK was due to lack of Access Point (AP) installed.
This exit survey was found to be an essential tool to help identify the areas needs to
be improved in the quality of education as a whole in PKK especially for Diploma in
Accountancy (DAT).
REFERENCES
22
[1] Sani, M.S.M. (2009) Exit Surveys Assessment of Bachelor Mechanical Engineering
Programs at Universiti Malaysia Pahang. Proceedings of MUCEET 2009.
[2] Mohamed, A. (2012) Graduate Students Perspectives on Study Environment Based on
Exit Survey. Asian Social Science Vol. 8(16), 200-208.
[3] Zainulabidin, M.H. (2012) Indirect Program Learning Outcomes (PLO) Attainment for
the Bachelor of Mechanical Engineering with Honours (BDD) Degree Program.
FKMP OBE Committee Report 2012.
[4] COPPA. (2008) Code of Practice for Programme Accreditation. Malaysian Qualification
Agency.
[5] Adler, K. (2012) School Exit Surveys What you should know before you start. Michigan
State University.
[6] UNLV. (2011) Graduating Senior Exit Survey Report. University of Nevada Las Vegas
Office of Academic Assessment.
[7] Quality Support Unit. (2011) Exit Survey 2010. University of Limerick.
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