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AL QUOZ COMPANY PROVIDED ACCOMMODATION

HANDBOOK

The company reserves the right to amend, revise or add new clauses to the existing
Accommodation Handbook when required. Changes, if any, will be communicated to
all staff living in company accommodation.

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HANDBOOK

TABLE OF CONTENTS
Contents
1.

2.
3.
4.
5.
6.
7.

Welcome Letter
Al Quoz Company Provided Accommodation
Location
Staff Eligibility
Top up Eligibility
Dependant Eligibility
Utilities
Allocation of Shared Accommodation
Use of Accommodation
Unauthorised Moves
Flatmate Arrival Notice
Furnished Units

Company Furniture/ Furnishings


Starter Pack (Individual/Shared)

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5
5
5
5
5
6
6
7
7
7
8
8
9

8.

Unfurnished Unit-Furniture Allowance

10

9.
10.
11.
12.
13.
14.
15.

Unit Assessment, Maintenance & Inspection


Check in Process and Address Update
Keys
Loss of keys
Telephone/Internet
Insurance and Protection of Property
Change of Accommodation

10
11
11
12
12
12

Promotions or Demotion

13

Upgrade of Accommodation

14

13

16.

Downgrade of Accommodation
Relocation of Another Apartment
Swapping
Request to Take Company Provided Accommodation
Opting Out Accommodation Allowance
Vacating Company Provided Accommodation

17.

Apartment Inventory Check


Shifting of Personal Items
Keys
Telephone/internet
Check Out Date
Overstay Charges
Other Guidelines
Confidentiality of Information

16
16
17
17
17
17
18
18
18

18.

Facilities Management Department Contacts Details

18

19.

Staff Transport Arrangements

19

20.

Fire Safety

19

14
14
14
14
15

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APPENDIXES
1.

House Rules

Apartment Use
Visitors
Pest Control
Pets
Garbage Disposal
Cleaning and Maintaining Accommodation
Energy Conservation
Mould
Respecting Room Mates and Neighbours
Liquor Licence
Safety Rules
Interior Painting
Preparation of Vacant Bedroom for the New Occupant
General Rules
Domestic Disputes

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25
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2.

Al Quoz Apartment Map

27

3.

Check in Register Dependant Details

28

4.

Notification of Assessment Form

29

5.

Individual Starter Pack

30

6.

Shared Starter Pack

31

7.

Access Notification

32

8.

Facilities Management Department Map

33

9.

Contact List

34

10. Fire Protection

36

11. Short Term Visitors Request Form (Shared Accommodation)

38

12. Short Term Visitors Request Form (Own Accommodation)

39

13. Dispute Form

40

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HANDBOOK

WELCOME TO EMIRATES ACCOMMODATION

Dear Staff Member,

On behalf of the Facilities Management Department we would like to take this opportunity to
welcome you to Emirates and to Al Quoz.
This handbook is provided for your personal use and will answer most of your questions
about the accommodation. Please carefully read through the contents to familiarise yourself
with the standard regulations and procedures relating to company provided accommodation.

Best regards
Facilities Management Department

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HANDBOOK

1.

AL QUOZ COMPANY PROVIDED ACCOMMODATION (CPA)


This handbook provides guidance on Al Quoz, which is a building complex leased by
the company. Al Quoz consists of some 2300 units, all of which are air conditioned.
Staff residing in Al Quoz are expected to adhere to specific accommodation
regulations. These are outlined in the House Rules (Appendix 1). It is important that
you understand these rules.

1.1

Location
A detailed location map of Al Quoz apartments can be found in Appendix 2.

1.2

Staff eligibility
Grade
EK.03, EK.04

EK.05
EK.06,SE.06
EK.07,SE.07
EK.08
SG.06

1.3

Entitlement

Accommodation
Allowance (AA)
Furnished accommodation on a shared Full AA will be ceased.
room basis (2 per bedroom in a 2
bedroom apartment).
Furnished accommodation (own room Full AA will be ceased.
in a 2 bedroom apartment).
Unfurnished studio apartment.
Full AA will be ceased.
Partial AA will be credited
Unfurnished 1 bedroom apartment.
to staff on a monthly basis.
Partial AA will be credited
Unfurnished 2 bedroom apartment.
to staff on a monthly basis.
Single status in a furnished studio Full AA will be ceased.
apartment.

Top up eligibility
Staff may request to upgrade their accommodation and pay an additional top up fee to
have enhanced provisions e.g their own bedroom or their own apartment. Approval of
requests will depend on current accommodation availability and the waitlist criteria.
Facilities Management can advise current topup fees applicable to each grade. Please
refer to change of accommodation section (point 15.b).

1.4

Dependant eligibility
Staff staying in unfurnished accommodation (studio, 1 bedroom, 2 bedroom) can have
their immediate family and maid reside with them. Dependents must be directly
sponsored by staff. There are regulations relating to the number of dependants that can
share a property, these are outlined below:
Apartment Type
Studio
One bedroom
Two bedroom

Maximum additional dependents


3
4
5

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Staff must notify the company of any dependants that they want to reside with them.
Dependents will need to complete a Check In Register Form (Appendix 3). This form is
available from the security office and on groupworld. The completed form must be
submitted to the security office, along with a copy of the dependents passport visa.
Staff sharing CPA with family members who are also employed by the company, will
not receive their Accommodation Allowance (AA).
SG.06 staff who want family to reside with them, will be placed on the waitlist for an
unfurnished studio and will be treated the same as EK.06/SE.06 staff for the purpose of
accommodation allocation.
2.

UTILITIES
The company will pay the cost of all reasonable utilities in furnished and unfurnished
units including water, electricity, gas, sewerage and municipality tax.
The company has an ongoing commitment to environmental responsibility, staff can
support our environmental performance by conserving electricity and water. Section 7
of House Rules (Appendix 1) has further information on measures to reduce
consumption, which will save money and help preserve the environment.
The company reserves the right to charge staff in cases of excessive bills which could
be attributed to misuse.

3.

ALLOCATION OF SHARED ACCOMMODATION


The allocation of staff to shared accommodation takes into account a variety of criteria
such as:

Gender (staff are only permitted to share accommodation with other staff of the
same gender)

Seniority

Nationality

Religion

Waitlist

Age

When allocating shared accommodation Facilities Management will first identify vacant
bedrooms ready for allocation. After allocation of the vacant bedroom, the existing
occupants of the apartment will be notified.
Whilst every effort is made to ensure that the above criteria are met in allocating staff to
shared accommodation, there will be cases where some or all of the criteria cannot be
met (with the exception of gender). In such cases, staff will be required to share
accommodation with whoever the company instructs. These staff will be given priority
when an alternative unit is available. In this case the reallocation request will be
accepted with an administration charge of AED 300 payable per person.

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Allocation of staff to shared accommodation is at the discretion of the company.


Requests for reallocation which do not meet company agreed personal move reasons,
can only be considered as an exception and is not guaranteed. Company requirement
will take priority over such requests e.g availability of accommodation and time
constraints. Further information relating to requests for personal moves is outlined in
section 15.

4.

USE OF ACCOMMODATION
The company is the tenant, and staff are the occupant of CPA. CPA is solely for
residential use and staff are not permitted to use the accommodation for any kind of
business, commercial or trading purposes.
Staff who take CPA are not allowed to sublet, in whole or in part, any of the
accommodation provided to them. This includes allowing any person not sponsored by
the employee to use any part of the accommodation in exchange for services, money
or otherwise. Please note that only family members who have been pre notified and
approved by the company are permitted to reside in CPA.
Failure to adhere to the above could result in disciplinary action up to and including
termination of employment.
Staff are not permitted to make any alteration to the accommodation without first
obtaining written permission of Facilities Management, who in turn will obtain
permission from the landlord. Staff who make alterations to the accommodation unit
without written permission of the company, will be required to reinstate the property at
their own expense at the time of vacating. In cases where the company and the
landlord have approved alterations, the cost will be paid by the member of staff who
requested permission to make the alteration. Staff will be required to reinstate the
alteration at the time of vacating the unit after liaising with Facilities Management.

5.

UNAUTHORISED MOVES
Staff who move/change accommodation without the written approval of Facilities
Management will be disciplined in accordance with disciplinary policy. This also applies
to private swapping of apartments. A fine of AED 500 will be imposed to cover the
costs incurred by the company. This will be deducted from the employees salary
account. Staff will also be required to move back to their original property.

6.

FLATMATE ARRIVAL NOTICE


Once one of the occupants of a shared apartment checks out, the company will start
the process to move a new member of staff to the vacant bedroom or bed space. When
a new flatmate has been found, the other occupants will be sent a Notification of
Assessment Form (Appendix 4).

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On receiving this notification staff must ensure:

The overall appearance and cleanliness of the apartment is to the company


standard.

Keys are not left in the main door of the apartment in order for the new occupant to
have access on the date of their arrival.

Personal belongings are not occupying the vacant slot.

One of the shelves in the refrigerator is cleared and that the fridge is in a clean
condition.

A space is provided in the kitchen for the new occupant to store their items.

In the event that a complaint is received from the new member of staff for failure to
comply with the above, an assessment will be carried out and if required, cleaning, will
be arranged by Facilities Management. A charge of AED 150 will be deducted from
each of the existing occupant(s) if cleaning is needed.
Please note that the new flatmate may arrive during the night.

7.

FURNISHED UNITS
The company furnishes and maintains the accommodation unit. The furnishing/items
provided in the apartment are divided into two main sections:
a. Company furniture/furnishings
b. Starter pack
a.

Company Furniture/Furnishings
The furniture provided will be the standard items as stipulated by Facilities
Management and will be of reasonable quality.
The following items are generally provided:

Kitchen appliances: cooker, refrigerator (with ice freezer box), washing


machine/dryer.

Living room furniture: sofa set, dinning tables, dining chairs and a TV wall
unit (please note a TV is not included).

Bedroom furniture: bed, bedside table, dressing table, chair, mirror, and
wardrobe or steel cupboards.

Curtains are provided for each window.

Instruction booklets for the refrigerator, washing machine, dryer and cooker are
placed in the kitchen drawer, extra copies can be obtained from the security office.
Please read these instructions carefully to make best use of these appliances.
Staff are requested not to remove any company provided furniture/furnishings from
the apartments without prior consent from Facilities Management.

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Refurbishment and replacement of company provided furniture


Staff are responsible for taking care of the companys furniture. Any loss or
damage to company provided items will be charged to staff at current
replacement value.
The company is responsible for maintaining the kitchen appliances and air
conditioning in furnished units. In cases of negligence, the occupants of the
apartment may be debited equally for the damage caused, unless a single
occupant accepts responsibility for the damage.
The company will clean soft furnishings (curtains and upholstery) if required
prior to an apartment being occupied and thereafter on a 36-month cycle
(subject to continuous occupancy). The table below outlines arrangements for
replacement of items.

Furniture Type
Replacement of soft
furniture

Replacement of hard
furniture

Replacement of
appliances

b.

Action
After a period of 6 years, the company will consider
replacing soft furnishings and re upholstering the
apartment furniture. The company will not decorate or
replace other furnishings whilst the accommodation is
occupied by the same occupant/s.
Hard furniture has a minimum life expectancy of 10 years.
During the life of an item of hard furniture, the company
will be responsible for repairing, maintaining and re
polishing the furniture. Generally, furniture will be re
polished if required, when an apartment is fully vacant.
Appliances (washing machine, refrigerator, cooker, kettle,
toaster & iron) are replaced if required based on the report
received from the company authorised contractor.

Starter pack (Individual/Shared)


The company provides each new member of staff checking into shared CPA with a
starter pack. Two types of starter pack are provided, details of which are provided
bellow:

Individual starter pack


This is provided to each staff member. It contains basic crockery, cutlery,
glassware, kitchen items and linen to enable staff to establish themselves.
Please refer to Appendix 5 for a list of these items. The starter pack is a onetime issue. Any missing or broken items will be replaced, please notify the
security office of any issues. No items will be replaced if notification is given
after one week.
This individual starter pack becomes the property of staff after they have
completed 12 months employment. Should staff leave the company before
completing 12 months service, the company will charge the staff the pro-rata
value of the starter pack. The starter pack will not be accepted back in lieu of
this charge, even if some of the items have not been utilised.

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Shared common pack


Staff who reside in shared accommodation are provided with a joint starter
pack (one pack per apartment). Appendix 6 has a list of items provided. This
pack belongs to the company and is provided for shared use by the occupants
in shared accommodation. When staff move into their shared accommodation
they should check the items to ensure they are present and in good condition.
If any items are missing or broken they should notify the security office.

8.

UNFURNISHED UNITS FURNITURE ALLOWANCE


Staff in grades (EK.06, EK.07, EK.08, SE.06, SE.07) residing in Al Quoz unfurnished
CPA are eligible to apply for a once off Furnishing Allowance (FA). This allowance is
equivalent to the value of two months AA. Staff who are married to another Emirates
Group employee, are only eligible to apply for one FA, they cannot both apply for this
allowance.
The FA will be written off over a 4 year period. When staff receive the allowance they
will be required to sign an undertaking to repay the un-written off portion of the
allowance should they leave the company for any reason before the allowance has
been fully written off. The amount to be repaid to the company will be calculated on a
pro rata daily basis. The amount due will be debited from staffs end of service benefit
(EOSB). The company will not accept staff furniture in lieu of a cash repayment.
Staff who are eligible for furnished accommodation but personally request to move to
an unfurnished apartment (studio, 1 bedroom, 2 bedroom), cannot apply for this FA.
Please note this is a once off allowance, a subsequent FA allowance will not be
provided to promoted staff (unless it is a promotion to EK.09 or equivalent).

9.

UNIT ASSESSMENT, MAINTENANCE & INSPECTION


The company reserves the right to access an apartment at all reasonable hours, upon
at least 24 hours notice. The following scenarios are examples of when Facilities
Operations, the Maintenance Department or EK Group Security Department may need
to enter an apartment:

To carry out an assessment of a recent checked out bed space/bedroom in order to


prepare it for the new arrival(s).

To carry out maintenance related jobs either identified by routine inspection or for
issues logged by staff.

To carry out the routine maintenance, assessment and inspection of equipment


such as air-conditioning, fire alarms and fire fighting systems.

In the event of an emergency such as a fire, gas leak, damaged/blocked pipes,


flooding, electrical failure etc the company reserves the right to enter a property without
prior notice and at any hour of the day or night. The company can also access the
property without prior notice if a complaint is received about misuse of the property or
standard of cleanliness.

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All maintenance complaints related to an apartment, company provided furniture/


appliances, cleaning and pest control must be logged by the occupant in the
Complaints Register, or on a Maintenance Work Request Form. These are available at
the security office. Work will not be carried out unless these are completed.
If occupants are absent, an Access Notification will be left in the common area of the
apartment, notifying them of the work that was carried out. An example of this
notification letter is provided in Appendix 7.
In cases where the company needs to prepare the unit for a new arrival, and the
occupants fail to provide access without a valid reason, the company reserves the right
to charge staff for the number of days which the access was not provided (to
compensate for the delay this causes in preparations).

10.

CHECK IN PROCESS AND ADDRESS UPDATE


Overseas staff joining the company, will be met on arrival at the airport and taken to the
accommodation by the meet and greet officer.
All staff moving into Al Quoz CPA will be required to go through check in formalities at
the security office. Staff will need to complete a check in form, which requires personal
details, dependent details (if applicable) and a signature to confirm receipt of keys.
Upon receipt of the confirmed check in date, Facilities Management will update the
employees address details in the company system.

11.

KEYS
Upon check in staff will be issued with a set of apartment keys containing the main door
key, bedroom key and wardrobe key. These are for personal use and should not be
duplicated or handed out to non-residents.
The Emirates security department has a duplicate set of keys for all apartments. These
keys are available on a 24 hour basis for use in emergency.
The keys to the accommodation units are company property. Staff vacating CPA are
required to give them back to building security as part of the check out formalities.
Failure to do so will result in a charge to cover the cost of lock replacement.
Replacement of lock cylinders and installation of additional locks in CPA without the
permission and knowledge of Facilities Management is against company policy and is
subject to disciplinary action.
For security and emergency purposes residents are advised not to leave the keys in
the main door cylinder lock as this may delay security and maintenance staff in
accessing the apartment in the event of an emergency or for maintenance checks. It
may also delay new occupants being able to access the apartment.

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12.

LOSS OF KEY
Staff are responsible for the safekeeping of apartment keys. The company will not
accept responsibility of any loss or damage to keys.
Staff who misplace/lose the keys must:

Advise the security office of the loss, and provide adequate identification for issue
of duplicate key(s).

Sign the form for issue of duplicate key(s), which will also authorise the company to
debit the charges of issuing a duplicate key(s) from the employees salary account.

Please note that should staff find their original keys following a lock being changed, the
company cannot consider reversal of charges.
Only the occupant is authorised to collect new key(s). The key will not be issued to any
messengers or other intermediaries.
In the event of any breach of security, the company reserves the right to change the
door locks of any apartment without prior notification to the occupant.

13.

TELEPHONE/INTERNET
To avoid disputes, staff in shared accommodation are requested not to install a fixed
landline. Staff should obtain their own personal cell phone. In terms of cell phone
reception at Al Quoz, du reception provides a better signal and is clearer than Etisalat.
SIM cards for du can be purchased from du mobile phone shops and supermarkets.
Staff provided with an apartment on a non sharing basis can avail of a fixed land line
telephone. Please note that internet is not provided by the company, occupants are
required to arrange it themselves.

14.

INSURANCE AND PROTECTION OF PROPERTY


Staff are responsible for insuring their personal effects in CPA. The company does not
insure personal effects and will not be held liable for the loss or damage, irrespective of
how it occurred.
Damages to company assets/landlord provided fittings caused by negligence are
chargeable to the employee. Staff may therefore wish to take out insurance for
accidental damage.
It is recommended that when staff become aware that a theft has taken place they refer
the matter to the Emirates Group security office or report the incident to the building
security officer on duty so that the Police can be notified at the earliest opportunity.

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In order to minimise cases of theft/break in, please ensure the following:

15.

Cash or valuables are not left unattended and kept secure at all times.

Apartment front doors are kept locked at all times.

Your bedroom door is kept locked when you are away from the apartment.

CHANGE OF ACCOMMODATION
All requests for change of accommodation must be registered on the Change of
Accommodation Request Form. This form is available on groupworld and at the
security office. Verbal requests for change of accommodation will not be accepted.
Changes/moves will only be sanctioned for the following reasons:
a. Promotion or demotion
b. Upgrade of accommodation (own room, studio, 1 bedroom, 2 bedroom)
c. Downgrade of accommodation
d. Reallocation to another apartment
e. Swapping
f.

Request to take CPA

g. Opting Out taking AA


Requests for change of accommodation due to disputes with flatmates will not be
entertained. Staff who are experiencing difficulties with flatmates should complete a
Dispute Form (Appendix 13).
a.

Promotions or Demotion
An employee who subsequently gets promoted or demoted and whose contractual
accommodation provisions therefore change must advise Facilities Management.
This enables the department to arrange alternative accommodation, and if
applicable, make arrangements to stop any top up charges.
The following guidelines apply for this type of move:

Promoted or demoted staff will be moved to appropriate accommodation when


it is available.

Promoted staff who are already in CPA are not eligible for compensation or a
AA during the period they have to wait for upgraded accommodation.

Staff who get promoted, and already paying a top up fee can stay in the
accommodation and a top up fee will be stopped from the effective date of the
promotion.

Demoted staff may choose between taking the AA or accommodation


applicable to their grade.
Staff are responsible for moving their personal furniture/appliances to the new
accommodation unit.
Promoted staff who elect to take the AA (if applicable) and staff who are
transferred into a job that does not have the accommodation benefit, are
requested to move out of their current CPA within 7 days from the date of
promotion. Request for extensions to this time frame will be considered where
staff have a valid reason.
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The new AA will be applicable only from the date of vacating the apartment. On
receipt of check out confirmation report, Facilities Management will advise HR
Admin that the employee has moved out and that the AA should be paid.
b.

Upgrade of Accommodation
This is when staff can opt to enhance their accommodation provisions by paying
an additional top up fee. Staff can pay to upgrade their accommodation to have
their own bedroom, or their own apartment. Facilities Management can advise
current fees. If staff wish to opt for upgraded accommodation they will be placed
on a waitlist.

c.

Downgrade of Accommodation
This is when staff who have previously upgraded their accommodation, decide that
they wish to stop paying the additional fee, and move back into accommodation
that is in line with standard provisions for their grade. Staff requesting to change
their accommodation and take standard accommodation will be put on the waitlist.
It is not possible to downgrade from standard company provision, e.g move to a
shared bedroom and receive a partial AA.

d.

Relocation to Another Apartment


This is where staff can request to move into a vacant bedroom in a specific
apartment e.g move accommodation units to share with friends who live in that
apartment. An AED 300 administration charge is applied to staff who request to
relocate apartments.

e.

Swapping
Staff can request to change apartments with another member of staff. It must be a
direct swap e.g the occupant of one apartment, directly changes rooms with the
occupant of another apartment. Requests for such moves should be made in
writing on the Change of Accommodation Form. An administration fee of AED 300
is payable for this type of move, a cancellation fee is also applied if staff
subsequently change their mind and decide not to move.
Arrangements must be made by all the parties to agree on a date/time to check
out from their existing apartment and check into their new allocated apartment (it
must be done at the same time).
Swapping of bedrooms without prior approval from Facilities Management is not
permitted. Please refer to the terms and conditions under Unauthorised moves.

f.

Request to take CPA


This is where a member of staff who is currently receiving a AA, decides that they
wish to take CPA, or cases where staff become eligible for CPA e.g. following a
promotion. Staff who want to take CPA must complete a request form and will then
be placed on the waitlist. Any AA will cease from the date staff check into Al Quoz
accommodation.

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g.

Opting Out AA
Staff who meet certain criteria are able to apply to opt out of CPA and avail of the
AA. The following staff can opt out of CPA:
Grade

EK.03-EK.08

Marital Status

Opt out criteria

Single

Completed 12 months in CPA.

Married

At any time, provided the spouse is listed


on HRDirect. Staff will need to provide a
copy of the spouses UAE Residence Visa
to Facilities Management.

The Opt Out Application Form can be found on groupworld>Employee Centre


>Accommodation>JuniorAccommodation>Company Provided Accommodation>Al
Quoz>Opt Out Form.
Staff who move out of CPA and avail of the AA, can apply for a AA advance.
Further information is available from HRES. Refer to groupworld>Employee
Centre>HR Forms> Accommodation Allowance Advance.
Please note that staff who are granted permission to move out of CPA and take
the AA, will not be allowed to opt for CPA at any time in the future (unless it is a
promotion to EK.09 or equivalent).
If an employee requests to move out of CPA and subsequently withdraws their
request after the approval is obtained from Facilities Management, a charge of
AED 300 will be debited from their salary account.
Staff who opt out of CPA without authorisation from Facilities Management will not
receive any AA in lieu of accommodation.
The company reserves the right to withdraw the opt out facility at any time.
Employees who opt to move out of CPA in order to avail of Company Assisted
Accommodation (CAA), must note that they will have a lower priority than other
staff. They will only receive a CAA apartment if there is no demand from other
staff. Information on the current CAA waitlist status can be found on groupworld.
15.1 Procedure and Fees for Requesting Change of Accommodation
Staff must complete the Change of Accommodation Request Form and submit or mail it
to Facilities Management Department, EGHQ, 7th floor. Staff should ensure that they
explain their reason for wanting to move, and also state any accommodation
preferences.

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If no preference is given, it is assumed staff are willing to move to any apartment. If


staff reject the offer of alternative accommodation, their name will be removed from the
waitlist, and they will need to make a new application. Approval will depend on
availability of accommodation and any company requirements.
If more than one staff has the same preference, priority will be given to staff whose
number comes first in the wait list (e.g first come first served approach).
If the offer is accepted, staff must move to their new accommodation within 7 days from
the date of acceptance. Staff who do not check in on the specified date will be liable for
late check in charges (this is to cover the cost of two units being allocated to the same
member of staff).
If staff accept the offer of alternative accommodation and then subsequently decide not
to move, an administration charge of AED 300 is payable. Any applicable charges will
be deducted from an employees salary account.
Facilities Management will arrange to amend the HR records only after the keys of the
previous accommodation unit have been returned and the check in confirmation into
the new allocated apartment is received from security.
15.2 Company Initiated Moves
The company reserves the right to move staff from one accommodation unit to another
unit. Staff do not have the option to refuse such requests. Generally company initiated
moves will be for maintenance reasons or release of building/s to the landlord.
Wherever possible the company will try to avoid compelling staff to move
accommodation. However when such moves are unavoidable, the company will credit
AED 300 to the employees salary account for a move to company furnished
accommodation. AED 500 for a move to unfurnished accommodation (e.g when staff
have to move their own furniture).
Staff who refuse to move for any reason, will be referred directly to their line manager
for disciplinary action.
16.

VACATING CPA
When vacating Al Quoz accommodation (upon resignation, following company approval
to take AA or transfer to another CPA accommodation unit), there are a number of
specific guidelines to be followed:
a.

Apartment Inventory Check


Once staff have checked out of the property an inventory check is carried out by
the company. Staff can request for the inventory check to be done a week prior to
check out. Please note that it is not possible to carry out a complete inventory
check whilst the accommodation is occupied. The company therefore reserves the
right to debit charges from an employees salary or EOSB, should subsequent
damage be found after they have checked out. If charges are made, staff will be
provided with a full breakdown.

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b.

Shifting of personal items


Staff are responsible for the packing, moving and security of their personal items.
Before vacating the unit, staff must ensure that they have removed all personal
items from the apartment.
Staff are required to take with them all their individual starter pack items. The
shared common pack items are company property, and should not be removed
from the accommodation.
The company will not be held liable for any personal items left behind in the
accommodation unit after return of keys. It will dispose of all medicines, liquor and
perishable items immediately, and will store other personal effects for 30 days.
Once the 30 day period has expired, the company will dispose of the items as they
see fit. Any valuable items such as jewellery, cash, credit cards, cheque books etc
will be stored separately in a secure place for a 6 month period, after which they
will also be disposed of. Any costs involved with disposal or packing and
transportation of personal items will be charged to the employee.

c.

Keys
Apartment keys must be returned personally to building security. Please ensure
you lock your apartment and/or bedroom prior to returning the keys. If keys are not
returned within 24-hours of the date of vacating the accommodation unit the cost
of replacement keys will be charged to the employees salary or deducted from the
EOSB.

d.

Telephone/Internet (if applicable)


When staff vacate their accommodation they must ensure that the
telephone/internet has been disconnected, all bills have been settled and a
clearance letter obtained. This clearance letter should be handed to the security
office at the time of check out.
In case the telephone provider is unable to provide a final bill prior to check out,
the company will retain an average of the last three months bill plus an additional
50%. This will then be refunded to staff on receipt of bill.
The company will not be liable for any disputes/settlement of bills with the
telephone/internet provider.

e.

Check out date


Staff who are leaving CPA due to resignation/termination are required to vacate
the accommodation within a period of 7 days of their last day of service.
Staff who have opted to take the AA, are required to vacate CPA within a period of
30 days from the AA approval date. If staff move out of CPA in advance of the
agreed check out date no AA will be payable for the period prior to the agreed
date.

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Staff who are moving to another accommodation unit are required to move to the
new unit within 7 days of accepting the new unit.
If staff want to change the originally agreed check out date, the company can
apply a charge of AED 300.
f.

Overstay charges
When an employee overstays beyond the agreed check out date, they will be
charged a daily overstay charge. This will be deducted from employees salary or
EOSB as applicable. Facilities Management will advise the current overstay
charge. Please note that the company reserves the right to change the locks and
remove personal belongings should the occupant continue to stay beyond the
agreed check out date.

g.

Other guidelines
If the apartment or bedroom has been painted in different colours, painting
charges will be applicable to cover the cost of extra maintenance and labour
required to restore the unit to the company standard colour.
If the apartment or bedroom was left in an unacceptable condition, arrangements
will be made to clean the unit and the charges will be debited from an employees
salary or EOSB.

17.

CONFIDENTIALITY OF INFORMATION
Information relating to staff addresses, telephone numbers etc is confidential and will
not be shared with any third party without the permission of staff. Employees
themselves should not share such details of their colleagues living in accommodation
with any third party and should be careful about giving out their own address and
phone numbers.

18.

FACILITIES MANAGEMENT DEPARTMENT CONTACT DETAILS


The department is based on the 7th floor of Emirates Headquarters (see Appendix 8) for
location map). The department is open 0700 1400 hours Sunday to Thursday and is
closed on Friday, Saturday and on UAE Public Holidays.
Appendix 9 lists the contact details where specific queries should be addressed to.

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19.

STAFF TRANSPORT ARRANGEMENTS


The company provides fixed route bus services at scheduled times between various
residential areas and company business locations in Dubai to staff who are entitled to
utilise them. Bus routes and timings are displayed on the notice boards within the
complex. For any clarification on routes, pick-up and drop-off timings please contact
the Senior Transport Assistant on 0509508925 (07:00 to 15:30 hours Sunday to
Thursday).
Al Quoz is close to a RTA bus route (Dubai public transport provider).

20.

FIRE SAFETY
When you move into Al Quoz accommodation please familiarise yourself with the fire
evacuation routes and the location of fire safety information. Fire protection and safety
guidance is outlined in Appendix 10.

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APPENDIX 1
HOUSE RULES
1.

APARTMENT USE
Staff must only use company provided accommodation (CPA) as a residence, and for
no other purpose whatsoever. Staff using the apartment for activities of an
immoral/illegal nature or for business activity will be subject to disciplinary action,
which may result in dismissal from the company.

2.

VISITORS
Staff are responsible and liable for their visitor(s) behaviour. Staff will be charged for
any damage caused to company property by visitors.
On arrival, visitors will be required to contact the occupant of the apartment by phone.
If the occupant is not present in the apartment, visitors will not be allowed access to
the apartment. This is to ensure the safety of Al Qouz residents.
All visitors must sign the visitors register when entering/exiting the building premises
indicating which apartment they are visiting, including the hosts name. In the event of
an incident, building security are then able to account for everyone.
The visiting hours are between 07:00 to 01:00 hours. Staff are responsible for
ensuring that their guests have left by 01:00 (unless prior approval has been given).
Any one who stays beyond this time may be evicted. Building security can deny
access to visitors entering Al Quoz after this time.
Staff residing in shared and unshared accommodation must brief their visitor on the
House Rules. Staff will be held liable for their visitors behaviour. Staff may be
disciplined if their visitor fails to adhere to the CPA House Rules.

2.1

Visitors to Shared Accommodation


In shared accommodation the privacy of other occupants must be respected and
ensured. No occupant of CPA on a shared basis, should have visitors in the apartment
without the agreement of their flatmate(s).
As part of safety/security of all residents in Al Quoz, occupants residing in shared
accommodation will need to go to building reception to meet their visitor and
accompany them to their apartment.
Staff staying in shared CPA are permitted to have short stay visitors in their apartment
(1-14 nights).
If you wish to have a short term visitor, you will need to complete the Short Term
Visitor Request Form available from the security office (Appendix 11). This must be
handed to the security office at least 5 days in advance. Copies of the proposed
visitors passport and visa must be submitted with the application.

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Please note the following guidelines:

2.2

Staff are permitted to have 2 visitors per year for a maximum of 14 days (provided
that agreement of all flatmates has been obtained).

Flatmates need to personally notify the security office that they approve of this
visitor.

Only one short stay visitor in a shared apartment is permitted at any one time.

Visitors must be a close relative and of the same gender.

Visitors must be aged 10 years or older.

Requests for extension are not permitted; therefore all arrangements must be
made to ensure that the visitor leaves on the specified date.

Visitors occupying a vacant bed in a shared room must move if this bed is
allocated to a new joiner. Failure to comply will result in a daily charge of AED 300
deducted from the employees salary.

No extra bedding or duplicate key will be provided by the company.

Visitors to Unshared Accommodation


As part of safety/security of all residents in Al Quoz, occupants residing in unshared
accommodation will need to go to building reception and accompany their visitors to
their apartment. If due to a valid reason the occupant is unable to collect their visitor
from reception, they should call the main security office (Building 20, Apt G06, Tel no
04 4327371) in advance to advise them of the visitors name and the tentative time of
visit. The main security office will then advise the respective building reception to allow
access to the visitors.
Staff residing in unshared individual apartments can have a maximum of two visitors
at one time stay with them. Any one visit should not exceed 30 days duration, and
staff cannot have visitors stay for more than 60 days per year. A visit can be extended
by no more than 2 days to facilitate travel arrangements.
Staff who wish to have a visitors stay in the apartment are required to complete a
Visitor Request Form and submit this along with a copy of their proposed visitors
passport and visa to the security office (Appendix 12). Forms should be submitted at
least 5 days before date of proposed visit. Failure to give proper notice will result in
access being denied to the visitor. Please note the following guidelines:

Staff are allowed to have visitors twice a year. Any one visit should not exceed 30
days duration (total of 60 days per year).
In case of extension beyond the specified check out date, the company will
reserve the right to charge the staff a daily rate of AED 300. This will be deducted
from staffs salary.

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2.3

Services Provided by Visitors


Staff who engage the services of visitors e.g cleaners and childcare professionals are
responsible for making arrangement for them to gain access to the apartment.
Security will not get involved in giving access to the apartment.
Staff must complete the Authorisation Form available at the security office. Any visitor
who cannot be properly identified, will not be permitted entry into the building.

3.

PEST CONTROL
The landlord of Al Quoz provides pest control services for the communal areas on a
regular basis. Staff can request pest control services, they should log their request
with the security office who will forward it to the Facilities Management Department.
Pest control services normally carry a warranty period of three months. Repeat
treatment, if required, within the warranty period, should be requested in time to avoid
additional costs. Following treatment, staff are requested to wait 24 hours before
cleaning the recently treated area.
It is important that residents maintain the apartment in a proper and hygienic
condition, failure to do so will result in Facilities Management arranging for the
apartment to be cleaned and fumigated. These charges will be debited from an
employees salary account as appropriate

4.

PETS
The keeping of dogs, cats and other pets in Al Quoz CPA is not permitted. Staff who
are found to be keeping pets on the premises will be subject to disciplinary action and
possible eviction without payment of the Accommodation Allowance (AA).

5.

GARBAGE DISPOSAL
Garbage chutes have been provided on all floors of the building for disposal of
garbage. It would be appreciated if all residents could adhere to the following points:

Waste, with the exception of glass and liquids, should be placed in secured
garbage bags and put into the garbage chute. It should not be left lying outside the
apartments/corridors or in the garbage room.

Cardboard boxes, packing materials and other bulky items should not be disposed
in the garbage chute but placed directly into the Municipality skip (located outside
the building) or in the main Al Quoz garbage room.

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Occupants living on the ground floor are requested to place garbage near the main
garbage room in the basement area or designated areas in the car park. Please do
not leave garbage in the corridors or exit staircases of the building.
If residents do not comply with the garbage disposal procedure mentioned above, the
company will have no option but to levy a compulsory monthly charge on all residents
for providing garbage cleaning services.
Please show consideration to your neighbours that live close to the garbage rooms,
and help us to maintain the Al Quoz property.
6.

CLEANING AND MAINTAINING ACCOMMODATION


Residents are responsible for the general cleanliness of the bedroom and common
areas. Failure to do so will result in a cleaning charge, which will be deducted from the
salary account of the occupant(s).
Residents are responsible for keeping the apartment and company furnishings/fittings
in a good condition. In order to do this it is recommended that staff:

Avoid carpeting the floor if the apartment flooring has been tiled. The glue used to
secure the carpet will deface tiles. If this occurs, staff will be charged for cleaning
the flooring to its original condition.

Do not use any chemicals /drain cleaning agents (Draino) to clear blocked drains
as they may damage the PVC pipes of the building.

Do not dump sanitary pads, tissues, diapers (pampers) etc. in the bathroom toilet
as this will affect the PVC pipes and block the plumbing and drainage system.
Staff who are found to have caused blockages due to this negligence, will be
charged for costs incurred to rectify the problem.

Do not chew and spit betel nut (Paan) or Paan Parag or any of its additives in the
corridors or common areas of the building. If you do this, it will result in disciplinary
action. Cleaning charges will be debited from the employees salary account.

The company is not liable for the replacement of furnishings that have become
infested with bed bugs, body lice or similar infestations. In cases where such
infestations occur, the employee is liable for the fumigation and replacement of the
infested item. These costs will be deducted from the employees salary account.
Some staff have allergies and respiratory problems such as asthma. Should staff
require the A/C ducts to be cleaned, they can arrange this at their own cost.
7.

ENERGY CONSERVATION
In order to conserve electricity and promote environmental responsibility, staff residing in
Al Quoz accommodation are requested to adhere to the following points:

Turn off lights that are not needed especially in the balcony area.

Use natural daylight as much as possible.

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Clean light bulbs regularly, since dirt diffuses light, decreasing illumination.

Replace bulbs with lowest acceptable wattages.

The air-conditioning has been designed for operation with the windows closed.
Windows and doors should not be left open when the air-conditioning is on as this
leads to excessive humidity and condensation problems in the apartment.

The company reserves the right to charge the employee in cases of excessive electricity
and water bills which could be attributed to misuse.
8.

MOULD
In order to avoid mould in the apartment, staff are requested to refrain from drying wet
clothes in their bedroom or living room. The moisture from wet clothes is sucked by
the return air-conditioning air in the apartment which causes dampness for mould on
walls, mats, clothing, shoes etc. Any mould rectification costs which have been
attributed to the above, will need to be borne by the occupants of the apartment.
To avoid excessive moisture in your apartment during the more humid times of the
year, it is recommended that the room thermostats are left between 22 and 24
Celsius. It is possible to redirect the A/C vents to divert air flow.

9.

RESPECTING ROOM MATES AND NEIGHBOURS


Residents are expected to be courteous and respect their neighbours requirement for
peaceful rest times. Occupants are requested to refrain from playing loud music and
making any loud noise which will disturb other residents of the building. Residents
should respect the landlords property and not permit any act that could cause
annoyance/nuisance to the landlord or other residents.

10.

LIQUOR LICENCE
Please note in accordance with UAE legislation, staff must obtain an alcohol license in
order to consume and store alcohol in their apartment. Refer to Employee Handbook
chapter 1-A7.

11.

SAFETY RULES
The following rules have been set out to ensure the safety of all residents:

Do not throw any objects from the balcony.

Do not keep any pots/material/hang linen on the balconies or place any objects
(cupboards etc) on the parapet level of your balcony.

Do not sit on balcony walls/railings.

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12.

Smoking is not permitted inside Al Quoz CPA (this includes smoking on the
balcony). Smoking is allowed outside the Al Quoz building.

Barbecues are not permitted in the building premises (this includes balconies and
communal outside areas).

It is not permitted to keep any substance of an explosive or highly inflammable or


dangerous nature, which may cause, contribute to or increase the risk of fire or
explosion in the building.

INTERIOR PAINTING
The company will paint individual bedrooms, if required, that are vacant and being
prepared for occupancy by another member of staff. Staff sharing bedrooms are not
permitted to paint their room a different colour. Staff in non sharing bedrooms are able
to paint their bedroom a different colour, however they will be charged for painting and
returning the room to the company standard colour. This charge will be made when
staff move out of the bedroom. Staff in shared accommodation are not permitted to
paint communal areas. Staff in their own studio or apartment can paint the lounge etc,
however they will be charged for painting and returning the room to the company
standard colour once they check out.

13.

PREPARATION OF VACANT BEDROOM FOR THE NEW OCCUPANT


In order to maintain and prepare the vacant bedroom for the new occupant, one of the
accommodation supervisors and company approved contractors will be required to
access a partially occupied apartment. If staff are not available in the apartment during
these visits, an Access Notification will be left in the common area. Section 9 of Al
Quoz Accommodation Handbook has further information.
As part of the apartment preparation, Facilities Management may arrange any/all of
the work relating to painting, maintenance, cleaning, shampooing of soft furnishings in
the common area.
Any items found in the vacant bedroom not belonging to the company, will be treated
as disposable items.
As a standard security measure, kindly ensure that your bedroom door/valuables are
kept locked at all times. Please note that Facilities Management and contractors will
not be liable for any missing items/ valuables.

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14.

GENERAL RULES
The following rules have been set out for the safety of all residents and your
compliance will be appreciated:

15.

The placing of stickers or signs on doors/ walls, etc. is not permitted. Any damage
caused will be charged to the occupant.

Residents are requested to check with the security office before connecting any
additional equipment e.g. dishwashers, satellite dish in the apartment.

The moving of heavy furniture in and out of lifts should only be done under the
supervision of the security office.

The bath tubs in your apartment are made of fiberglass, so please avoid damage
from sharp/ heavy objects, etc.

Please do not litter outside areas with cigarette ends.

DOMESTIC DISPUTES
Staff in shared accommodation are expected to try and resolve any domestic disputes
themselves. If these disputes cannot be resolved a Dispute Form should be completed
to refer the issue for official action to be taken (Appendix 13). This form can be found
on groupworld and from security office. Domestic disputes do not automatically justify
a change of accommodation.
If it is noticed that a particular employee is regularly involved in disputes with his/her
flatmates, formal action may be taken.

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APPENDIX 2
Al QUOZ LOCATION MAP

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APPENDIX 3
CHECK IN REGISTER FOR DEPENDANTS
Staff residing in unfurnished independent unit (studio, 1 bed, 2 bed) may have their
immediate family reside with them. The company guidelines on dependants are
outlined in the Al Qouz Company Provided Accommodation Handbook. Please
complete this form and return it to the security office.
Building No.

Apt

Type

Staff name
Staff No.
Grade

DEPENDANT DETAILS
Name

Age

Relation

Please indicate if the dependant


is staff of Emirates Group

This form must be signed by the security officer to verify that staff have supplied the
supporting documents (passport and visa copy).

OCUPANT'S SIGNATURE

SECURITY ON DUTY

DATE

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APPENDIX 4
NOTIFICATION FOR ASSESSMENT

To:

Occupants

From :

Apt. No. :

Building Apt

Design :

Accommodation Supervisor

Reference:

Accom/Arrvial.Flatmate

Date :
Subject :

Preparation of bed space/bedroom for the new arrival

Based on the recent check out taken place in your apartment, please be advised that
the vacant bed space/bedroom will be prepared for a new arrival.
As part of the apartment preparation, our team may carry out any/all of the following
jobs prior to the arrival of the new occupant:

Assessment of the vacant slot/common area to identify any maintenance related


job

Cleaning of vacant slot

Cleaning of curtains

Pest control

A separate notification memo including details of the required maintenance jobs will be
sent to you shortly (if applicable).
Please note that on -----/-----/-----, the Accommodation Supervisor will be visiting your
apartment for assessment of the vacant slot. You are requested to provide access on
the specified date and ensure that your keys are not left in the main door of the
apartment to allow us to complete the assessment and avoid any delays in preparing
the unit.
In case of your absence during our visit, the assessment will be carried out and an
Access Notification will be left on the dining table in your apartment.
As a standard security measure, kindly ensure that your bedroom door/valuables are
kept locked. Please note that the Facilities Management Department will not be held
liable for any missing items/valuables. Any items found in the vacant bedroom and not
belonging to the company will be disposed.

We would like to thank you for your co-operation in the matter.


Regards,
Facilities Department Junior section

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APPENDIX 5
INDIVIDUAL STARTER PACK ITEMS

Item
Single Size Duvet

Qty
1

Duvet Cover

Single Size Sheets

Fitted Sheet

Mattress Protector

Pillow Cases

Pillow

Bath Towels

Hand Towel

Bath Matt

Cutlery Tray Plastic

Coat Hangers White/Plastic 6 Pcs.

Cutlery Set Stainless Steel 4 Pcs.

Wooden Spoon Set 3 Pcs.

Saucepan With Lid

Frying Pan

Casserole Pan With Lid

Chopping Board

Cooks Knife

4 Pcs. Crockery/Set-White
(1xdinnerplate/1 Side Plates, 1soup
Bowl/ 1cups & Saucers)

Tea/Coffee Mugs

Glass Tumblers

Duster

Please log any queries with regard to the quantity or condition of the items, with
building security. If no issues are reported within one week from the date of joining,
the company will assume that all items have been received in satisfactory condition.

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APPENDIX 6
SHARED STARTER PACK ITEMS

Item

Qty

Kitchen Flip Top Bin (42 Litter)

Dust Pan & Brush

Can Opener (Manual)

Scissors

Kettle

Iron

4-Slice Toaster

Ironing Board

Mop & Bucket

Gas Lighter

Washing Up Brush

Bathroom Bin

Plastic Shower Curtains (Hooks/


Rings)

Toilet Brush & Holder

Floor Wiper (Rubber)

Please log any queries with regard to the quantity or condition of the items, with building
security. If no issues are reported within one week from the date of joining, the
company will assume that all items are present and in a satisfactory condition.

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APPENDIX 7
ACCESS NOTIFICATION

To:

From :

Facilities Management Department

Apt. No

Building Apt

Reference: MTC/ENTRY FORM

Subject

Entry Into Your Apartment In Your Absence

Further to the Assessment Notification sent to you, this is to inform you that your apartment
was visited Emirates Accommodation Personnel/Security/Maintenance staff on ---- /----/---for the following purpose/ purposes:
1. Preparation of vacant slot for the new arrival
2. Final assessment prior to new arrival check in
3. Furnishing
4. Cleaning
5. Pest Control
6. Maintenance
7. Emergency

Remarks:

Time In:

Time Out:

Regards,
Facilities Management Department

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APPENDIX 8
FACILITIES MANAGEMENT DEPARTMENT ACCOMMODATION MAP
LOCATION:

Facilities Management Department,


Emirates Headquarters, 7th Floor

VISITING HOURS :

0700 1400 hrs Sunday to Thursday


Friday, Saturday and public holidays closed

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APPENDIX 9

Srl
1

ASSISTANCE REQUIRED

CONTACT INFORMATION FOR AL QUOZ


Security Office - Bldg. 20, Apt. G06 04 4327371
CONTACT
PROCEDURE

Maintenance

Building security
Emergency Maintenance
(24 hours)

Company provided furniture,


and appliances
Company
Provided Items
& Services

Cleaning and pest control


services

Building security

Starter Pack
3

Police, medical
Emergency
Services

Fire

Building security
Dubai Civil Defence
Arturo Bustillo and Arman TerradoGroup Safety, Fire Protection

4
Telephone/
Internet

Connection/disconnection

Etisalat - Call 8009111


du - Call 04-3910000

Company bus

Building security / Transport


Coordinator

Shuttle bus

Transport Coordinator

Other transportation related


queries

Senior Transport Assistant (24/7)

Transportation

REMARKS

Only unattended or repeated maintenance issues may be


First point of contact is building security . If
escalated to Emirates Facilities Maintenance Department on
unavailable then contact the main Security Office.
facaccommaints@emirates.com

Routine unit maintenance,


Landlord provided appliances
and building facilities

Emergencies:
2) Water leak
1) Complete Disruption
4) Any other maintenance issue that
of water or electricity
First point of contact is building security . If
may constitute an emergency
services
unavailable then contact the main Security Office.
3) Complete failure of
air-conditioning of the
unit
First point of contact is building security . If
Only unattended or repeated issues may be escalated to Emirates
unavailable then contact the main Security office Facilities Management Department on
ALQUOZACCOM@emirates.com
First point of contact is building security . If
Only unattended or repeated issues may be escalated to Emirates
unavailable then contact the main Security office. Facilities Management Department on
ALQUOZACCOM@emirates.com
Contact building security as first point of contact. List of starter pack items is attached on the box handed over to you
at the time of check in. Only unattended issues may be escalated
Or security office for any missing/broken item
within a week of check in.
to Emirates Facilities Management Department on
ALQUOZACCOM@emirates.com
call 999
First point of contact is building security . If
unavailable then contact the main Security office.
Call 997
Government of Dubai support service (24 hrs)
Contact (Tel no 04-7084457 / 050-4501189) or
(Tel no 04-7085482 / 050-6244864)
Please note: du provides a better signal than Etisalat in Al Quoz
The company does not provide telephone or
internet connection. Installation is a personal
arrangement. In case of Internet connection, staff
need to obtain a letter from employee service
centre on the 2nd floor, EGHQ
Drop off/ Pick up timings, route details are available with the building
Contact building security as first point of
security. Details are also available on groupworld:
contact. Or alternatively contact Transport
http://groupworldportal/gw/our_company/ekgroup/cs/Pages/StaffTra
Coordinator on 050 9508925
nsport.aspx
Timings are available with the security office or groupworld Can contact on 050 9508925 in the event the
http://groupworldportal/gw/our_company/ekgroup/cs/Pages/StaffTra
vehicle is not available 10 minutes after
nsport.aspx
scheduled timings
Coordinator can be contacted for queries related to company
Can contact on 050 9508925 in the event the
provided services
vehicle is not available 10 minutes after
scheduled timings

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6
Facilities within
the complex

7
Facilities
surrounding the
complex

8
Water
companies

Taxi

Dubai Taxi: 04-2080808

Dubai Taxi: 04-2080808

Metro station

RTA - 8009090

RTA - 8009090

Supermarket

ALL DAY minimart

Laundry

Linen craft laundry

Mosque

Car park

ATM
Medical clinic
Pharmacy
Malls
Mosque
Enoc petrol station

At the entrance of the minimart


Aster medical centre: 04-3387871
Aster Pharmacy
Al Khail mall, Grand mall
Al Madiana Mosque

Home deliveries

Pizza Hut/ Burger King

Al Shalal
Oasis
Al Tallah
Al Wasl

Contact no 8004312
Contact no 06-5344646
Contact no 06-7484536
Al Wasl 04-3380665
Contact Emirates Group security office
or report the incident to the building
security officer on duty so that the
Police department can be notified at the
earliest opportunity.

9
Theft break in

Security &
Safety

Open area under Bldg. 21

With MC donalds
Pizza Hut-Home Delivery (600-569999) timings: Daily (10am-2am)
Fridays (10am-11am) (2pm-2am) Burger King-Contact No. 600522224 timings: (10am-3am)
Contact the mentioned numbers for deliveries.

Print the form, fill in the required details and


handover the form to the security guard at the
Building Reception

Visitors Request Form (Own


Accommodation)

Same as above

Dependants Check in Register


Form

Dependant Check in Register Form

Same as above

Loss of key

Emergency key charges form

Short term visitors

Car registration
Dispute Form

Opening hours 7:00 am-7:00 pm, Lunch break 12:30-13:30, Fridays


closed
Another temporary mosque is available at the entrance of Al Khaiol
Gate.

Next to grand mall.

Visitors Request Form (Shared


Accommodation)

Flatmate disputes
10

Bldg. 20, Apt. G01, G02, Contact no: 043697262


Bldg. 20, Apt. G05

available through out the day - the address to stae when making a
taxi booking is: ALKHAIIL GATE in Alquoz, next Grant Mall
Nearest Metro station is Noor Islamic and RTA F15 buses operate
every 12 minutes.
Open (24/7)

Fill the Emergency key charges form available


with the security office
Update the car registration form available from
security office
Contact security office

Security will arrange to issue a new key and charges will be


debited to staff salary
Provided copy of driving licence and car registration

Update the personal move request form available in groupworld


and send to ALQUOZACCOM@emirates.com
Update the Opt Out Request form available in groupworld and
send to ALQUOZACCOM@emirates.com

Personal move request


Others
Opt out request

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APPENDIX 10
FIRE PROTECTION OFFICE SAFETY ADVICE

This information provides staff with a basic understanding of fire prevention and fire reporting
procedures at Al Quoz. Some of this information, as presented, may not apply to your
specific residence but it is all relevant to fire safety. Please read this notice it may save a
life.
The local fire department in Dubai is organised under the Ministry of the Interior and is
named Civil Defence. This structure places Civil Defence with the Police authorities under
one Ministerial group, resulting in increased Civil Defence empowerment. One affect, is the
influence of Police from their response to fire incidents and during their subsequent fire
cause investigations. As such, you should always cooperate fully with Civil Defence
personnel engaged in public safety.
KNOW THE FIRE REPORTING NUMBER
DIAL 997
OR CALL YOUR SECURITY DESK
(04 432 7371)
If a small fire occurs and is discovered in the beginning stages, you should contact security
staff, who are trained to act as first responders and extinguish the blaze. Normally the fire
detection system will be activated if there is a fire and security will act immediately using
portable fire extinguishers that are available in Al Quoz. This can prevent the need for the
Civil Defence or Police to respond to your fire. Any damage caused (not just by fire) to
property, or people which is due to negligence is a serious offence in Dubai, and the Public
Authorities can impose fines on staff. Should this occur, Emirates can consult with authorities
on your behalf, but a penalty free outcome is never assured.
Should you discover a fire that obviously requires professional response by Civil Defence,
dial 997 immediately. If you are ever in doubt on whom to call it is always best to call 997 first
and then security later. Never endanger yourself by trying to extinguish a fire unless you
have received proper training, feel safe and are confident in your actions.
Follow the fire prevention advice to keep yourself and your family safe.
FIRE SAFETY ADVICE
On Discovering A Fire

Activate the nearest fire alarm.

Call the emergency services.

Attack the fire with equipment provided in your area, but do not put yourself at risk.

If the fire continues to grow leave the building, close fire doors behind you, but never
put yourself in danger to close an open door.

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On Hearing the Fire Evacuation Alarm Bell

Close doors and windows, but do not put yourself at risk.

Do not use lifts during an emergency.

Follow the evacuation plan and proceed to your assembly point.

Leave the building in an orderly manner. Guide emergency forces to the scene as
needed.

Arriving at your assembly point, initiate headcount for family members, neighbours and
roommates.

Do not re-enter the building until authorised to do so.

ASSEMBLY POINT AND EVACUATION PLAN INFO IS AVAILABLE NEAR THE MAIN
ENTRANCE DOOR, YOU MAY ALSO ASK SECURITY.
Fires Are Caused By People Who Are Just Like Us
Unattended cooking causes 50-60% of home fires year after year, particularly when open
pans are used. Candles left burning are the second major cause followed by electrical fires.
Follow these rules to prevent you from becoming another statistic:

Never fill the pan more than one third full with cooking oil.

Never leave the pan unattended with the heat on, not even to answer a telephone or
collect a visitor.

If the pan catches fire, never move it or pour water over it. Turn off the heat if possible,
carefully cover the pan with a lid, damp towel or fire blanket, and leave it covered to
cool for at least 30 minutes before attempting to move it.

Keep all combustibles,especially loose clothing, well clear of the cooker.

Switch off the cooking range when not in use. Even if you leave for a moment.

Never leave a lit candle unattended. Glass candle bowls can break and the hot wax will
spread in a pool which the burning wick can easily set alight.

Check electric cables for frayed, damaged wire. Never run cords under carpets or nail
them. Never use electrical equipment unless it operates safely and as designed.

To prevent fires due to electric component failure or from overheating of equipment,


please ensure you switch off the power from the main wall socket or unplug any
electronic equipment (television, computer, stereo, mobile charger, hair dryer etc), not
in use or when you are not present in the apartment.

It is important to use the correct adapters for small appliances and to not overload the
circuit by using plug socket multipliers. Please contact Facilities Management if you
require further advice.

Please note that smoking Is not permitted inside Al Qouz.


Fire Fighting Equipment
Located either in your flat or the corridor outside.
Powder extinguishers may be used on all fires.
A fire blanket is used to smother fires. Drape the blanket over the burning object.
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APPENDIX 11
SHORT TERM VISITORS REQUEST FORM (SHARED ACCOMMODATION)
To be completed by staff member requesting the visitor
Staff residing in furnished, shared accommodation may request for a relative to visit for a
maximum period of 14 days. Please refer to the House Rules for guidelines on visitors.
Building No.:

Apt No.:

Type:

Staff name:

Staff No.:

Grade:

VISITOR DETAILS
NAME

AGE

RELATION

Visitors are on:

UAE Residence Visa F

Visit Visa F

Period of visit:

From: ----- /----- /----- To ----- /----- /----

Transit Visa F

Total no of Days:

I confirm that I agree for this visitor to stay in the apartment.


Signature of Applicant :

Date:

To be completed by Flatmates
Agreement of Flatmate(s)
Signature of Flatmate 1:

Staff No.:

Date:

Signature of Flatmate 2:

Staff No.:

Date:

Please note that only one visitor is allowed to stay in a shared apartment at any one time (by
agreeing to have this visitor you will not be able to have your own visitor stay during this
period).
To be completed by Emirates Group Security
I confirm that the supporting documents of the visitor are verified.
Approved

Signature of Emirates Group Security:

Rejected F
Date:

Please attach a copy of the proposed visitors passport and visa copy with this request
form.
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APPENDIX 12
SHORT TERM VISITORS REQUEST FORM (OWN ACCOMMODATION)
Staff residing in unfurnished accommodation may request for a visitor to stay for a maximum
period of 30 days. Please refer to the House Rules for guidelines on visitors.
Building No.:

Apt No.:

Type:

Staff name:

Staff No.:

Grade:

VISITOR DETAILS
NAME

AGE

RELATION

Visitors are on:

UAE Residence Visa F

Visit Visa F

Period of visit:

From: ----- /----- /----- To ----- /----- /----

Transit Visa F

Total no of Days:

I confirm that I have read and understand the rules and regulations as stated in the Al
Qouz Accommodation Handbook.
Signature of Applicant :

Date:

Approval by Emirates Group Security


I confirm that the supporting documents of the visitor are verified.
Approved

Signature of Emirates Group Security:

Rejected F
Date:

Please attach a copy of the proposed visitors passport and visa copy with this request
form.

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APPENDIX 13
DISPUTE FORM
Company Provided Shared Accommodation - Dispute with Flat mate
Line Manager Referral Form for Occupants Disputes
In order to address concerns/issues amongst occupants within sharing accommodation, you
are requested to complete the details below.
The issue will be referred to your line manager to address in conjunction with your flatmates
line manager.
Please complete your details below:
Staff Name
Staff No.
Line Manager Name
Line Manager Staff No.
Building, Apt No.,Room type

Please provide the details below relating to the person (s) you would like to highlight
your concerns about:
Staff Name (s)
Staff No. (s)
Line Manager Name
Line Manager Staff No.
Building, Apt No.,Room type
Outline the issues that you would like to raise in respect of your flatmate (s):
Details of Complaint

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